Aspire Fitness

We are happy to assist in getting this taken care ofIt appears that *** *** upgraded to Platinum monthly after paying for a full year on our Gold membershipI am happy to apply the paid in full amount to cover the equivalent of dues in Platinum accessThis would have your billing resume monthly as of 2/15/Please reach out to us at *** for additional information on the account. Respectfully,Aspire Fitness Management

We apologize for any miscommunication that took place upon the signing of your agreementWhile we did experience some delays in opening our facility, we did make efforts to contact all members by email or phone to let them know when the facility would be officially openWe would be happy to assist
you in cancelling your membership and coming to an understanding regarding your original agreementPlease give our corporate office a call for additional information at ***, so we can come to an understanding and agreement together Respectfully, Aspire Fitness Management

Thank you for reaching out to us *** ***We apologize that you have run into some bumps with you membershipsOur annual fee is disclosed in both the membership agreement and on the price menus that our representative go over prior to sign upUnfortunately this is a non-refundable charge, as
it is included in all membershipsWe would be happy to discuss your account in more detail and other options to rectify your concerns at *** Respectfully,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I provided written cancellation when I was at InspireI was also told that I could cancel after a couple months by Marcus prior to me signing up because I stated that I only needed training for a couple of months while I work through a project at work - that was the only thing I agreed toI also provided notice to cancel my monthly membership and it is still not cancelled.These are some of the most malicious business practices I have every encounteredI never had a hassle at my time in other gyms...Your business practices will be your downfall and I'm not paying a additional pennyIf my credit is damaged I will seek legal council
Regards,
*** ***

Thank you for reaching out to us regarding your experience at one of our locationsPlease rest assured that your son's gym membership should not effect his credit (positively or negatively)We are currently looking into you account and will be in touch with you shortlyYou may also get in touch
with us directly at ***. Respectfully,Aspire Fitness Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr. [redacted], We apologize if there was any misunderstandings regarding your membership. All memberships roll over into month-to-month terms as described in your agreement until written cancellation is received. We do not offer freezes on accounts at this time, and all requests must be received in...

writing to be considered. As our memberships are not based on usage, unfortunately, we cannot provide a refund for months unused, however, we would be happy to discuss applying a credit for future use as [redacted] explained. We would be happy to review your accounts with you at [redacted].  [redacted]
[redacted]

Ms. [redacted], we apologize for an miscommunication and frustrations that you may have encountered. As we require written notice for all cancellations, we are happy to assist you if you can provide your previous request to us. The charges that have accrued on the account appear to have been reversed by the financial institution, so we are unable to provide a refund at this time. Again, please feel free to reach out to us at 720-277-3689 to discuss your account in further detail and receive immediate attention on this matter. We look forward to speaking with you. Respectfully,Aspire Fitness Management

Thank you for reaching out to [redacted]. We would be happy to assist you at our corporate office! We can be reach by phone at [redacted] or via email at [redacted]We look forward to speaking with you soon. Respectfully,Aspire Fitness Management

Mr. [redacted], All memberships required a 30 day written cancellation. To date, we do not have record of this on file for your account. Please reach out to us at 720-277-3689 to discuss your account in additional detail. If you can provide us with documentation of your attempts to cancel, we would...

be happy to assist you in backdating your cancellation. As of right now, there is a balance on the account that would need to rectified before we are able to process a cancellation without documentation of your previous attempts. We look forward to speaking with you. Respectfully,Aspire Fitness Management

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have spoken to [redacted] at the headquarters office and we have determined the issue was entirely their fault.  I am satisfied with the remedy that he offered to me.
Sincerely,
[redacted]

We have reached out to [redacted] to clarify and review her accounts with her. The mistake in questions was refunded when it was first identified in the club in May (this mistake was made and fixed by the membership portion of our facility), we also attempted to go beyond fixing the mistake by...

providing her with a few free months of membership due to the issue. [redacted]'s submitted a cancellation form for her personal training agreement in June (this account has not had any issues and is separate from the membership agreement). The terms on our personal training agreements clearly state that cancellations requested prior to the end of their agreed upon terms require a 50% buyout. We are happy to continue working with [redacted] within her agreement terms to come to a solution on this matter.  Respectfully,Aspire Fitness Management

Complaint: [redacted]
I am rejecting this response because:i did initially receive a credit back from my credit card agency but you disputed and charged again! If you have my credit card on file, how can I have late charges. Simple answer, I cancelled my membership and two months later you started charging me again out of the blue and decided to add on late fees. I paid up front for one year and never agreed to pay month to month. In fact I went in person and made sure I wouldn't be charged. Then when I got charged I was refunded and was told it wouldn't happen again. You are an unethical business. Please do the right thing. I am not satisfied with your response as I have not received a resolution. I have emailed and called this week with no response. This is so unprofessional! Stop charging me!!! My membership ended in July!
Sincerely,
[redacted]

After reviewing the account on file, we were able to find an original cancellation request from October 19th, 2017. We did go ahead and process a cancellation on the account, and no additional dues are expected to be paid on the account. The original request did not indicate any previous attempts of...

cancellation, and we do not have any additional documentation of a previous cancellation. Unfortunately, at this time, we will be unable to provide a refund for any charged that accrued prior to October 19th. If the member can provide us with proof of cancellation request prior to the October 19th date, we are happy to assist in providing a credit from that cancellation date. All accounts require 30 day written notice to cancel. For additional assistance, please feel free to reach out to us at [redacted].Respectfully, [redacted]

See attached document

After reviewing the account on file, multiple payments over the past three months had been returned thus resulting in late fees. Unfortunately, at this time, we are unable to process a refund for the main charges from the monthly dues and annual fee. The annual fee is clearly expressed in writing in...

all member's agreements and is a non-refundable charge. As it does appear that you attempted to update your card prior to the declined payments, I am happy to assist you in processing a refund of $20 for the late fees that were charged. Please allow 5-7 business days for this refund to post to your account. For additional assistance, please feel free to reach out to us at [redacted].Respectfully, Aspire Fitness Management

[redacted] signed up for personal training on 7-28-2015. He signed an agreement with Marcus S[redacted]. Within the agreement it is a term period, he is in a 1 year term. To cancel out of the term, you have to provide a 30 day notice, as well as a 50% buyout. When [redacted] cancelled he never provided a...

buyout, or didn't provide written statement of why he was cancelling. He says that we owe him $180. He never provided a written statement or bought out the 50% of his agreement and Envision is still required to fulfill the agreement, as if he was still training, being that he never fulfilled the agreement being in the month term and that he never provided a buyout, the company still has to charge him as if he was getting the service. All terms, cancellations have been reviewed with him before signing the contract. Then, we also have the contract on hand, if need to be seen.

We are happy to assist in getting this taken care of. It appears that [redacted] upgraded to Platinum monthly after paying for a full year on our Gold membership. I am happy to apply the paid in full amount to cover the equivalent of dues in Platinum access. This would have your billing resume...

monthly as of 2/15/2017. Please reach out to us at [redacted] for additional information on the account. Respectfully,Aspire Fitness Management

Ms. [redacted],I was able to look into your account and apologize for any miscommunications and frustrations you have encountered. It appears that your final payment within your 30 days notice did not process which is why there is a balance on the account. After additional investigation, we have...

approved to process a waiver for the balance and complete your cancellation. Again, we apologize for the inconvenience and we hope that we are able to move forward in a positive direction.  Respectfully,Aspire Fitness Management

Ms. [redacted] was contacted by our corporate office to resolve this issue at hand.The matter regarding the agreement signed was discussed and the account has been cancelled due to relocation. If there are any additional questions or concerns, we would be happy to assist her at our corporate office...

which can be reached at [redacted]. Respectfully,Aspire Fitness Management