Asprient Properties

Unfortunately this tenant made no effort to reach out to us directly before posting on Yelp and complaining to the Revdex.comHad we known he was upset, we would have scheduled a meeting to review the itemization, check out pictures, etc We look forward to scheduling a time to meet with him and come to a mutual agreementThanks

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ [redacted] had a $admin and $inspection fee taken on per the lease agreementHer deposit was only $250, so while we disagree that the unit was left in perfect condition, we are actively working with her to settle on a refund amount that properly reflects the unit conditionWe are awaiting her response

Hi [redacted] I am surprised to hear you claim no one is responding to your requests for an SD refundMay I ask who you have reached out to? Perhaps you have attempted to reach an employee who no longer works hereOur refunds were mailed out awhile agoAllow me to look into this for youThanks!

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ "Slowly moving out" ? [redacted] fully moved out long before her lease end dateShe did not pay any rent in the month of April (her last month on her lease) and after vacating and fully moving out, we were unable to reach herWe posted notice on the door, called, texted, emailed numerous times, and no responseSo of course since she completely moved out and was not responded to our calls, we took back the apartment after doing a walk through on April 27th The check out form is attached to this responseOn top of $standard lease deductions, the report details significant damages to the unit well over her $deposit amountFor this we should have charged her, but we did notThe total charges were $1120, and we have dozens of photos to share if needed of the unit condition

Deposits are refunded within days of lease end dateIt is possible it was mailed and simply not received or lost in transitUnfortunately the tenant went to Revdex.com first instead of simply asking her Property Manager, or maintenance, or anyone else in the company for the status of the refundWe take these very seriously and would have been happy to respond to her questions.We will look into this ASAP and respond in a timely manner

On June 26, [redacted] and [redacted] placed a $non refundable booking fee to reserve a two bedroom apartment at Triumph on the Park, our building on Pershing near Forest ParkThey were approved for the apartment in the sales meeting the following dayOn July 14th, after we asked for the signed lease to be returned, [redacted] told us he was delayed because his roommate was out of town and he had troubles getting ahold of himThen on July 29th [redacted] contacted us again saying that his roommate decided he wanted to live at home, so he no longer would be able to sign the lease on the two bedroom since he couldn't afford it on his ownI am happy to provide screen shots of the entire text message exchange with time stampsI am also attaching the signed application which states very clearly the booking fee is non refundableWhen we take a booking, we reserve an apartment for that person, and a commitment is madeThe application is very clear on thisWe make them sign this disclosureIt wouldn't make sense for us to take deposits and then let people back out at the last minuteThis is all very unfortunate for usNot only did we gain an unexpected vacancy because of this, we've also received unnecessary [redacted] and a Revdex.com complaints from [redacted] which should be removed immediately

Complaint: [redacted] I am rejecting this response because: I contacted the business via email and no one followed up with me through email or phone Sincerely, [redacted] ***- [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ A deposit of $and application fees totaling $were collected in Feb for a deposit on a unit for a June Move in An email was sent on May by [redacted] (one of the roommates) saying "we are no longer interested in the property" Once that email was read we rented the unit out to someone else While we have no obligation to do this, as our application clearly states all deposits are non refundable, Asprient Properties is refunding $(the deposit) Our accounting team has been in contact and they can come by the office and pick up the $check when they desireThe application fees are never refundable as we incur a fee to run each application Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/05/21) */ On February 8, 2015, my two friends, [redacted] and [redacted] **, and I, who all attend the Saint Louis University School of Medicine, contacted Asprient properties with interest in a rental unit listed on [redacted] We were allowed to view the unit, still under rennovation at the time, and within a couple days, we signed three separate applications for the unit and paid a combined deposit and application charge of $Both parties understood and agreed that the lease of the property would begin in mid summer, even though the rennovations would be over soonerBoth parties agreed that the deposit would place a 'hold' on the unitThese understandings are supported by email evidenceOver the next three months, I asked leasing agent [redacted] repeatedly if we could come to the office to sign the lease, or whether it could be emailed, to which he reponded each time with assurance that it would be soon be sent via emailAs the days went on, [redacted] stopped answering my emails asking for the leaseOn Wednesday, April 29, my mother, Lisa, spoke with [redacted] on the phone and directly asked him whether my friends and I still would be able to rent the unit, or whether we should look elsewhere for housing arrangementsHe told her we were absolutely still able to live in the unit, and that he would send the lease over that eveningHe did notAt 11:pm on May 4, I told [redacted] in an email that one of the three of us, ***, was forced at that late date to find other housing before classes ended at the medical school for the summer, but that [redacted] and I still had every intention of signing the lease as planned just as soon as [redacted] could send it over to meAt 1:pm the following day, May 5, [redacted] emailed [redacted] and said he alone was going to look for other housing arrangementsLess than two days later, on May 7, at 10:am, I emailed [redacted] once more asking the lease be emailed over that day, to which he responded at 10:am that at that time he had to offer the unit to another partyHis reason for doing so was that "once we got this email from [redacted] we had to lease it to someone else." On that same day, May 7, [redacted] and I, out of curiosity, drove to the unit we had planned to lease and knocked on the doorA man answered and said he had been living there since FebruaryHis neighbor, in the adjacent, similar unit, said he himself had moved in during the month of February, too, after rennovations were completedAsprient cashed our fees on February 16, and for nearly three months afterwards, lied about the availability of the unitTo date, we have not received our full refund of $369.99, or any part of it, despite emailing two leasing agents and an Asprient employee who handles company refundsThis amount should be refunded in whole, because Asprient never intended to send us the lease to an apartment that was, unbeknownst to the three of us students, already occupied since February of this yearAlso, this company declined to acknowledge my request for a copy of our applications, or proof that they were run into a system

There will not be an agreement madeTenant is over exaggerating his issuesThat is why we brought in the city inspector himself to judgeThat is why tenant is unable to provide pictures to prove his caseThis unit is perfectly habitable.Revdex.com needs to contact me directly so I can share more pictures and occupancy permits proving our caseIf we transfer [redacted] into another similar unit we fear he will just make up more issues there too.On a side note, [redacted] came into the office last week and hit on our Property Manager, telling her he went to the park earlier that day to pray, and he saw a vision of her.Then he told a co-worker that he had a dream about her.For this reason and many others, we prefer that he move out

Hello, attached are more facts to support our positionYou will find a screen shot of the email chain with this tenant who claims we never replied to her emailsWhile it is unfortunate [redacted] is not being honest, luckily we have an email chain to clear up this allegation.Thanks

We vehemently deny this tenant's allegationsWe have been over communicating to her throughout this entire processWe have been very upfront with her regarding the mold tests and who is responsible for paying for themIn this case, I have proof of our communication, including our email to tenant explaining that we are not responsible for the cost of the mold test if the test comes up negative, which it didShe wasn't happy with our original test, complaining that it was not professionally doneSo we came back for a second test using a professionalOf course this also came back negative, so we placed this charge on her ledgerI am attaching all invoices, including tenant correspondence for further proofIn fact we reached out to her many many times and she ignored usThe lack of communication was on her end, not oursThe attachments will show this clearlyThanks!

We take [redacted] 's complaints very seriouslyWe met as a team last week to discuss her case and we are confused as to why she has filed with the Revdex.com, since we have met with her many times to discuss the issue, often via email, phone, and she even came by the office a couple weeks ago and we discussed the charges to her in personShe expressed displeasure but was clear she was not seeking any monetary remediesIn fact she was adamant she was not seeking money, she just wanted to voice her unhappinessI am attaching an email that details our deductionsWe have been more than eager to communicate with her and explain the chargesAt the end of the day, we did refund $of her $depositWe only deducted $190, although it cost us a lot more money to make her apartment ready for the following tenant

Complaint: [redacted] I am rejecting this response because:The business response is totally inaccurate and falseThe one representing the management is [redacted] , who represents himself as the managerAfter many formal maintenance request and text messages Mr [redacted] replied to, shows that he too is the one handling all disputes, not the [redacted] personIt was only after the building inspector was notified and your office, that Mr [redacted] then stated that Ms [redacted] , who works at the front office window is a property manangerYes I did notify her and informed her of the forgoing problems, which she at another time respondrd to through the tenant portalThe company verbally offered another unit, which will satisfy the complaints and my months rent applied to sameThe roof leaks in more than four locations and still hasnt been repaired, neither has the wet drywall removed, which could cause mold Sincerely, [redacted] ***

I attached a screen shot of the tenant's most recent email, so the BBB can get a good understanding of the type of rude and irrational character we are dealing with. Regarding the elevator/couch issue:This resident was in the process of moving out, but before he was able to move his large... sectional... our freight elevator broke. It is important to note that we do have three other working elevators in the building, but none that would fit his sectional couch. Jon has agreed that we have been non-responsive to his issue, but that couldn't be further from the truth. We have at least 6 different email threads that show we did not ignore him but rather stayed in communication and exhausted all options. The elevator traction drive machine stopped working and we had to hire a company to build it. As you can imagine this is not cheap nor quick.This new traction drive machine costs over $30K. We paid half upfront and will pay half when the machine is finished and delivered. We told [redacted] that he could store it on the common balcony outside of the apartment, which he did. If there were literally a single option that we could take to get his couch moved out, we would have taken that option. We certainly did not intend for the elevator to break, but sometimes things break, and we need time to fix. It is an unfortunate situation for both tenant and landlord, but much of this has been out of our control.

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ I've provided screen shots of multiple emails confirming their move-out I've provided a copy of their signed lease which is very clear on what a move out entails To summarize, we didn't force [redacted] and her roommates to move outWe didn't ask them, we didn't encourage them to move outThey reached out to us notifying us of their move out dateWe then posted a move out inspection notice, and then we conducted the move out inspection (on June 10th) Why would these tenants be entitled to come back after they moved out? The lease is very clear We are entitled to do whatever we want to the apartment after they gave up the premises Lets say in mid June a pipe exploded in the unit after they vacatedOf course they would have said its not their fault because they were clearly moved outTenants can't have it both ways

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Our company did not do anything wrong or mislead anybody [redacted] did not sublease or assign his apartment, that Early Termination option costs $and would have removed [redacted] from the leaseInstead he chose the $option to add a roommate to the lease, staying financially obligated His ACH was never removed, and the rent was pulled from his account on 4th [redacted] never submitted the 4-week notice to stop the ACH per the ACH contract, which is attachedSo we had no way of knowing to not pull the ACHOnce [redacted] alerted our staff of the issue, we prompted refunded him the double paymentIt is not our fault his account was overdrafted as he did not follow the contract and did not give proper noticePlease see the attachment for the proof Thank you

The timing of this complaint is curious as their lease is just about to end and none of these issues have occurred recentlyAlso, the Desired Settlement is very vagueThis sounds like a rant from a tenant halfway out the door instead of an actual valid complaint requiring the Revdex.com’s
involvement. The parking lot where the incident occurred is owned and managed by a Condo AssociationWe do not own thatWe did however promptly address the incident, which happened last yearWhile we are not responsible for the parking lot, and all tenants who use it have filled out a release stating they park at their own risk, we still acted very quickly to post notice to all tenants and work with local enforcement to help prevent any further issuesThe tenant whose car was broken into (not this complainant) had valuable items visible in their carThis is similar to someone filing a Revdex.com against the StLouis Cardinals because a co-worker of theirs had their car broken into outside Busch Stadium last season. Regarding the window issue, we have a tenant portal which tracks all maintenance requestsI see this work order was submitted by the tenant, fixed, and closed within a couple days. And regarding the statement to "be held accountable and to actually follow through on making it an upscale building after we paid $1000..." , we have invested over $1M into the building in the last year since acquiring it, the building is now fully renovated, with a brand new lobby and cardio room, and we have zero vacancies. If the tenant has any real pending maintenance items, we recommend them to file it with our maintenance team and they will promptly attend to the issues, as they did with the previous window issues. We are happy to attend to any and all issues

Initial Business Response /* (1000, 5, 2016/01/08) */
I believe some of this might be due to miscommunication and/or a language barrier, I am not sure: but what I can say is: as of just a few minutes ago, our management team has contacted *** personally and helped better explain the
situation
***'s building is undergoing renovation including an electrical updateThe tenants, the city, and the utilities companies are all very aware of the project
As far as his apartment, there is a washer / dryer in the unitWe did not expect Ameren to take this long to set up the powerWe have worked painstakingly with them to get this finalizedThey are coming back out next week to attend to this, and ***'s laundry should be working within the month
However I want to point out, ***'s lease does not promise laundry, it is just an added upgrade we are working on for the renovationMoreover, laundry is provided to all tenants in the basement level
Most importantly, ***'s main complaint was about the heat, or lack thereof* was given two space heaters and we also covered all his windows for him to help better insulate the spaceNo other tenants have complained about it being coldThe problem is *** keeps his heater OFF during the daySo of course when he comes home at night, in the middle of the winter, his unit is coldAfter we spoke to him, we believe he kept the heater off because he didnt want to pay for the electric, however, his lease stipulates that WE, the landlord, pay his electric
Now that we've explained this to him today, *** should feel more comfortable turning his heater on, and this should fix the issueWe do apologize for any delays, as it is out of our hands

Initial Business Response /* (1000, 7, 2015/06/29) */
We are not trying to hold her depositWe have, on numerous occasions, attempted to set up a time for her to come by the office to pick up the checkWe've even asked what her address is so we can drop off the check, to which she refused
***, we are TRYING TO REFUND YOUR CHECK, you need to follow our refund process, and set a time to come by the office to pick up the checkWe are here, N Euclid Avenue, wanting to refund your checkWhat time can you or your lawyer come by to pick it up?
Thanks

*** is embellishing this to the extremeHe never reached out to his Property Manager, instead he went straight to the Revdex.com. When ***, the Manager, was made aware of this this morning, she immediately called ***, who apologized for not reaching out to her.They set up a meeting for today
with the Project Manager and the City Inspector. This meeting happened around noon today.The inspector walked the unit and took many pictures, which I will attach here. There is barely a leak, and the unit certainly is not "unsafe"In fact the unit was renovated just two weeks ago with nice finishes such as granite countertops and brand new appliancesThis tenant I believe is angling for free rent because he is short on moneyThis is all a game to him.We have facts, data, permits, and comments from the inspector*** only has conjecture and hearsay. Our suggestion is that the tenant just moves out so we can re-fill it with an honest tenant who will respect us and the building and not report accusations to the Revdex.com.Our lease requires tenants to pay months Early Termination but we are willing to waive the fee if he simply vacates this week.PS Feel free to email me separately because I believe these pictures are too large for this forum. Notes from meeting:Only two minor spots leaking First bed ceiling Small leak in back bed closet (area is just damp) No other areas of leaks or dampnessInspector will issue occ certificate but with a conditionary letter referring to fixing the roof and wet drywall