Asprient Properties

Initial Business Response /* (1000, 5, 2016/02/02) */
We don't even fully own this elevator. It is shared with the restaurant who owns the 1st floor.
It is interesting that [redacted] says "Asprient left their broken elevator in service for years". We only purchased this building in the middle of...

last year.
It is also interesting that [redacted] says mentions 14 flights of stairs, the building is only 7 stories tall. His use of hyperbole is very misleading and uncalled for.
Ultimately, [redacted] is in a lease. The elevator is not part of his rental agreement. Yes, sometimes things break. Elevators break, and we fix them. In the meantime we have perfectly capable staircases. [redacted] has never been prevented full access to his unit, and we have not violated any sections of his lease.
The elevator is on a service contract from an outside vendor and we cannot dictate how quickly they fix it. But to say we are "extraordinarily neglectful" is simply untrue. Aside from posting pro-active notices on the tenants doors, we have a 24 / 7 maintenance department who responds to any and all maintenance requests and tracks them in our property management system.
I understand it can be frustrating to come home from work and not have the elevator work, but that doesnt mean we can let the entire building out of their lease or give out a bunch of free rent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/18) */
Facts: [redacted] moved in last summer. Her lease (attached) starts 7/1/14 and ends 6/30/15. As nearly all property management companies do, we require all of our tenants to pay one full month of rent in advance of their move in. The "extra" $545...

[redacted] cites was simply applied for the month of July. Ive provided a copy of her tenant ledger which shows only 12 months of rent charges. It also only shows one pet deposit charge (Nonrefundable Pet Fee) of $200. I will say, It is VERY convenient that we are just now receiving this complaint and hearing about these issues when she is getting ready to move out next week! It is obvious that she is preemptively positioning herself for a security deposit refund when she knows she has trashed the place and won't be receiving a full refund. You will see in the lease her deposit was only $250 and according to the lease Clause 11e that $125 is automatically deducted from all deposits. Her deposit will be refunded according to her lease which is the same process we use for our other thousands of tenants. If she leaves the unit in bad shape she will be charged for the damage. We are quite confident it will be in poor shape considering when we visited last year to fix the window she broke, we found dog feces and urine all over the apartment floor. It is a shame that in this day and age that tenants feel the need to preemptively complain to the Revdex.com in an attempt to extort a higher deposit refund right before they are to move out.

Revdex.com:
 Revdex.com, in reference to complaint I.D.  [redacted], as of today June 14, 2016 I've received my Security Deposit backfrom Asprient Properties.You may go ahead and consider my complaint RESOLVED.Thanks for your Help[redacted]  [redacted]

On June 26, [redacted] and [redacted] placed a $300 non refundable booking fee to reserve a two bedroom apartment at Triumph on the Park, our building on Pershing near Forest Park. They were approved for the apartment in the sales meeting the following day. On July 14th, after we asked for the...

signed lease to be returned, [redacted] told us he was delayed because his roommate was out of town and he had troubles getting ahold of him. Then on July 29th [redacted] contacted us again saying that his roommate decided he wanted to live at home, so he no longer would be able to sign the lease on the two bedroom since he couldn't afford it on his own. I am happy to provide 4 screen shots of the entire text message exchange with time stamps. I am also attaching the signed application which states very clearly the booking fee is non refundable. When we take a booking, we reserve an apartment for that person, and a commitment is made. The application is very clear on this. We make them sign this disclosure. It wouldn't make sense for us to take deposits and then let people back out at the last minute. This is all very unfortunate for us. Not only did we gain an unexpected vacancy because of this, we've also received unnecessary [redacted] and a Revdex.com complaints from [redacted] which should be removed immediately.

Deposits are refunded within 30 days of lease end date. It is possible it was mailed and simply not received or lost in transit. Unfortunately the tenant went to Revdex.com first instead of simply asking her Property Manager, or maintenance, or anyone else in the company for the status of the...

refund. We take these very seriously and would have been happy to respond to her questions.We will look into this ASAP and respond in a timely manner.

We take [redacted]'s complaints very seriously. We met as a team last week to discuss her case and we are confused as to why she has filed with the Revdex.com, since we have met with her many times to discuss the issue, often via email, phone, and she even came by the office a couple weeks ago and we discussed...

the charges to her in person. She expressed displeasure but was clear she was not seeking any monetary remedies. In fact she was adamant she was not seeking money, she just wanted to voice her unhappiness. I am attaching an email that details our deductions. We have been more than eager to communicate with her and explain the charges. At the end of the day, we did refund $410 of her $600 deposit. We only deducted $190, although it cost us a lot more money to make her apartment ready for the following tenant.

There will not be an agreement made. Tenant is over exaggerating his issues. That is why we brought in the city inspector himself to judge. That is why tenant is unable to provide pictures to prove his case. This unit is perfectly habitable.Revdex.com needs to contact me directly so I can share more pictures and occupancy permits proving our case. If we transfer [redacted] into another similar unit we fear he will just make up more issues there too.On a side note, [redacted] came into the office last week and hit on our Property Manager, telling her he went to the park earlier that day to pray, and he saw a vision of her.Then he told a co-worker that he had a dream about her.For this reason and many others, we prefer that he move out.

Initial Business Response /* (1000, 5, 2015/12/16) */
Our company did not do anything wrong or mislead anybody.
[redacted] did not sublease or assign his apartment, that Early Termination option costs $500 and would have removed [redacted] from the lease. Instead he chose the $300 option to add a...

roommate to the lease, staying financially obligated.
His ACH was never removed, and the rent was pulled from his account on 4th. [redacted] never submitted the 4-week notice to stop the ACH per the ACH contract, which is attached. So we had no way of knowing to not pull the ACH. Once [redacted] alerted our staff of the issue, we prompted refunded him the double payment. It is not our fault his account was overdrafted as he did not follow the contract and did not give proper notice. Please see the attachment for the proof.
Thank you.

I attached a screen shot of the tenant's most recent email, so the Revdex.com can get a good understanding of the type of rude and irrational character we are dealing with. Regarding the elevator/couch issue:This resident was in the process of moving out, but before he was able to move his large...

sectional... our freight elevator broke. It is important to note that we do have three other working elevators in the building, but none that would fit his sectional couch. Jon has agreed that we have been non-responsive to his issue, but that couldn't be further from the truth. We have at least 6 different email threads that show we did not ignore him but rather stayed in communication and exhausted all options. The elevator traction drive machine stopped working and we had to hire a company to build it. As you can imagine this is not cheap nor quick.This new traction drive machine costs over $30K. We paid half upfront and will pay half when the machine is finished and delivered. We told [redacted] that he could store it on the common balcony outside of the apartment, which he did. If there were literally a single option that we could take to get his couch moved out, we would have taken that option. We certainly did not intend for the elevator to break, but sometimes things break, and we need time to fix. It is an unfortunate situation for both tenant and landlord, but much of this has been out of our control.

We vehemently deny this tenant's allegations. We have been over communicating to her throughout this entire process. We have been very upfront with her regarding the mold tests and who is responsible for paying for them. In this case, I have proof of our communication, including our email to tenant...

explaining that we are not responsible for the cost of the mold test if the test comes up negative, which it did. She wasn't happy with our original test, complaining that it was not professionally done. So we came back for a second test using a professional. Of course this also came back negative, so we placed this charge on her ledger. I am attaching all invoices, including tenant correspondence for further proof. In fact we reached out to her many many times and she ignored us. The lack of communication was on her end, not ours. The attachments will show this clearly. Thanks!

This is not new. This tenant moved out 15 months ago. Has already submitted a dispute which was previously resolved. He is just trying to get another bite at the apple because he read an article about us online. Earlier this summer he emailed us threatening messages with curse words and personal...

attacks. Please ask me for them, and I will forward to you. Complainant has not provided any data or facts whatsoever, just hearsay and a random request for money. I will provide many pictures from his check out inspection, cite lease violations, and provide the lease which he willingly signed and agreed to. Nobody forced him to sign anything, that is silly. I request that you remove this complaint completely from the Revdex.com history. Thank you. PS Please email me for more pictures and paperwork as I've exceeded the MB limit to send over your server. Here was our response previously: With all due respect, Stephen hasn’t received his refund because, for a variety of reasons, he is not entitled to receive one.  To summarize, his deposit was only $300, and he signed off on $90+75= $165 of automatic deductions per his lease. This would leave a maximum possible refund of $135 IF he left the apartment in perfect condition. I am sure after viewing the attached pictures, you will agree it was not left in perfect or even decent condition.  Furthermore, he did not move out on time, as his lease gives him up until noon of the last day of his lease (clause also attached), and he wasn’t moved out until late evening. Finally, he left his apartment trashed. I am happy to forward dozens of pictures from the check out inspection showing hundreds of dollars of further damages that we declined to pursue. Instead I will attach just a couple, along a screenshot of his lease showing the deductions he agreed to and the clauses that were broken.

Initial Business Response /* (1000, 5, 2015/09/16) */
This complaint was made solely because of the security deposit refund, not because of any of the other random and baseless issues listed, which seem to be tacked on for good measure.
We have thousands of tenants and August is our business...

month by far. This is when 100's of deposit refund checks were sent out. If they did not receive theirs, we are happy to work with them to cancel the sent check and re-send a new one.
We are not ignoring this issue. We have been very responsive, including leaving her a voice message last night, and calling her 15 mins ago but went to voice msg again. She is very hard to reach although seems to access websites to post negative reviews just fine.
Her lease is very clear. (Her full lease is submitted along with this response, please take note of Clause 11e on page 2. )If she did not agree to the mandatory deposit charges, which are in every single lease we have signed in the last 15 years, then she should not have signed the lease. I have attached the lease which she eagerly signed and initialed numerous times. It says there are mandatory $75 and $60-90 fees -- always. We do not charge a large deposit, or any booking or signing fees as do most other large landlords in the area.
We have even offered to look past any of her unit charges and refund the maximum allowable amount, which is $105. (Her deposit was $250, and the minimum deductions are $145).
At this point we are still waiting to hear back from her to finalize this. Getting Revdex.com involved was not necessary if the lease was read and understood upon its signing.

Dear Revdex.com:Please add to our response...

regarding complaint #[redacted] emailed her property manager on November 30th, 2017 to schedule her move out inspection (copied below) To which the property manager responded explaining that if she plans to be present for the inspection, we can do it as late as 4pm on the 19th but if she does not want to be present then we would do the walk through the next morning (copied below). [redacted] responded to **'s email with a question about the U-Drive at that building (copied below).Per [redacted]'s lease (attached) Page 1 Clause 6 states that: "Full month’s payment is due on Leases ending after the 25th of the month. If Tenant vacates before the term ends, Tenant will be liable for the balance of the rent for the remainder of the term."In addition, page 2 clause 12 item C states that: "c. Move-Out Inspection.  Tenant must schedule a move-out inspection with the Landlord and may accompany the Landlord during such inspection. At this time the apartment needs to be completely empty and the keys handed over. The inspection must be scheduled at least 15 days prior to lease expiration and completed by 12PM of the day in which the lease expires. Once scheduled, the inspection time cannot be changed. If tenant does not schedule a time 15 days prior to lease expiration, the time will be scheduled for them. Tenants are liable for the cost of repairs for any damages exceeding the amount of Security Deposit paid. Deposits, if applicable, are not refunded until all parties have vacated the premises."Management came to [redacted]'s unit for the inspection on the 20th in the morning, as indicated in the emails between [redacted] and the property manager. At that time there were still a few miscellaneous things in the apartment. Management returned at approximately 8:30am on the 21st and found that the unit still had belongings (small tv, boots, dirty cloths).At this point, management emailed [redacted] (copied below) and notified her that she needed to vacate and that she was violating her lease by not vacating. [redacted] called management back at this time and said she would not leave unless she was refunded the pro-rated rent from the 20th through the end of the month. The manager that [redacted] spoke to advised [redacted] that 1) [redacted] voluntarily scheduled her check out for the 19th and reminded her of the terms of the lease but said that if she removed her final belongings and turned in her key, then she would try to see about getting the pro-rated rent refunded as a courtesy. [redacted] then came in to the office and removed her belongings and turned in her key, and wanted documentation in writing that she would be refunded. Management advised [redacted] again that approval would be needed from upper management. [redacted] continued to apply pressure demanding to have something in writing that she would be refunded. Reluctantly, the attached form was signed. Even a note at the bottom was added on the spot to make it abundantly clear that this special request required approval. Please note the highlighted section which clearly states that the refund was not yet approved, and the document does not constitute an offer. Upon further investigation, review of the email threads, and review of the lease we decided that there were no grounds to refund any pro-rated rent. Clearly, as stated by the lease, If Tenant vacates before the term ends, Tenant will be liable for the balance of the rent for the remainder of the term.  Also, notably the lease states that: Once scheduled, the inspection time cannot be changed. Revdex.com should also know that a credit of $200 was applied towards [redacted]'s rent for the month of December, she received a referral bonus. It seems likely that [redacted] is trying to get more money to help cover her moving cost by making these claims and writing reviews on other outlets.Per the lease, [redacted] is not entitled to a refund. If she wanted to stay until the 28th she should have scheduled her check out for the 28th like hundreds of other residents do in our portfolio.

Complaint: [redacted]
I am rejecting this response because:The business response is totally inaccurate and false. The one representing the management is [redacted], who represents himself as the manager. After many formal maintenance request and text messages Mr [redacted] replied to, shows that he too is the one handling all disputes, not the [redacted] person. It was only after the building inspector was notified and your office, that Mr [redacted] then stated that Ms. [redacted], who works at the front office window is a property mananger. Yes I did notify her and informed her of the forgoing problems, which she at another time respondrd to through the tenant portal. The company verbally offered another unit, which will satisfy the complaints and my months rent applied to same. The roof leaks in more than four locations and still hasnt been repaired, neither has the wet drywall removed, which could cause mold.
Sincerely,
[redacted]

The accounting department processed [redacted]'s refund check and hundreds others within 30 days of her lease expiration date.If she did not receive it, that is very possible, as we may have had a different forwarding address on file, or it simply was lost in the mail.I am told her Property Manager has already been in contact and has shown her the old check which was issued... I can have the accounting dept reissue a new check, cancel the first one, and send that out today with UPS tracking.Also id like to note, In her original dispute, she claimed she moved out "3 months ago" ... which is not true. She moved out June 5th... Her complaint was made late July -. That's not even 2 months.

Initial Business Response /* (1000, 5, 2015/09/02) */
I am surprised by this Revdex.com complaint. Numerous members of our team have been in contact with [redacted], including myself just yesterday. Since he posted the same thing on our Yelp page, I reached out to him (I can provide the screen shot of the...

message exchange if needed). I explained to him we sent the refund out at the end of the month so he should have received it yesterday, today, or sometime very soon. He said he would remove the complaint once he received the check. So I dont see the need for an additional Revdex.com complaint from him.