Asprient Properties

We are reaching out in regards to the complaint we received from *** ***, who is one of the three lease holders for the address of *** *** *** * ** *** *** ** ***. Prior to this complaint *** has not reached out to me personally or expressed any area
of concernThe issue here is the lease discrepancy from the first initial stages of the lease paperwork last yearThe lease should have been revised to *** ** and end date of 06/28/so this is an error on our part.The second issue mentioned in the complaint is in regards to entering the unit, we do have routine building inspections, preventative maintenance, and/or for any reason we need to enter the unit whether it is an emergency, work order, or showings as it is stated in the lease agreementWe do not just randomly enter units for no reasonWe give proper notice to residents of any inspection that is scheduledIn regards to the door being left unlocked and for the reptile being in the unit this is news to meHaving a snake is not an issue and I was not notified by the resident prior to this. Moving on to the lease end dateMs*** claims we are asking her to leave the premises which is not trueWe were simply going off of the one lease that we currently have uploaded & signed from all parties reflecting the end date of 05/28/The revised lease agreement for Apt** that reflects the end date of 06/ was not uploaded by the previous Property Manager *** *** who is no longer with the company.We are happy to accommodate all lease holders of *** *** *** * ** to honor the lease contract for end date of June 28th as indicatedThe account has been updated to reflect the appropriate dates on the lease agreement despite that it is unsigned by the landlord but we are willing to make that exception due to the circumstances

None of these accusations have merit or proofTenants are fishing for random reasons to break their leaseNotice they have listed numerous different random minor allegations hoping it will somehow mean they can break their lease with no penalty? More importantly, Revdex.com, why are these
tenants allowed to spam Revdex.com with duplicate posts? They posted the same complaint a few minutes ago on a different LLCCan they choose one forum so we can have a civil discourse? Please remove one of them, and then we can continueI am happy to provide plenty of actual evidence to prove these tenants are not being forthcomingThanks!

The tenant's allegations are and unsubstantiated Our lease clearly states that rent cannot be withheld for maintenance items (see attachment).It also provides a number solely dedicated to emergency maintenance requestsNot only did the alleged issue occur outside of business
hours, the tenant did not call the appropriate emergency maintenance hotlineWe do not process emergencies unless that number is calledFurthermore, the first business day after his work order was logged, it was fixed. Here is more feedback from the property manager who was called by this tenant on Monday:"I can explain our phone conversation yesterday, he was extremely rude and condescending to meHe also kept laughing during conversation, kind of like a cynical laughI apologized and informed him our maintenance tech is on the way to assistHe kept saying, yeah rightI looked up his account in PW and noticed a work order put in on Monday, 02/27. I was very professional and empathetic to him, apologized but then he sent an email back indicating he is going to make a complaint to Revdex.comI sent an email to maintenance to follow up to ensure this was fixedWhich it wasHonestly am not sure why he thinks a Revdex.com complaint is necessary..."To summarize:Common weekend maintenance requests that are fixed on following Monday would be considered extremely prompt service by any property management standard, and certainly does not deserve the intervention of the Revdex.com

The residents spamming your website are embellishing all of the factsFrom their complaints you'd think they live in the slums however this is an amazing building in the heart of the CWE right across from WashU's medical campusIt features brand new renovationsthese tenants eat on granite countertops, they bathe in bathrooms tiled floor to ceilingThey walk on new wood flooringTheir kitchens have hand laid brick backsplash, stainless steel appliances, built in microwaves, and brand new cabinets and drawers with the fancy soft-close featureThere is in unit laundryThese millennial tenants are quite entitled. The residents make a note that their apartment was not ready for their preferred move in date but it was ready prior to the actual start date of the leaseScreen shot of start date attachedThey moved in on July 18th, Further, they have mentioned that they did not have a lock on the front door of the buildingThere was a lock that was malfunctioning, we ordered a replacement and installed it as soon as it came in The issue with the shower was that the water was running brown for a few seconds before it started to run clearTo address this we opened the wall and replaced the pipes and there is no longer any issue We have a valid occupancy permit which is attached. They did not have an "Eviction" notice on their door, it was a letter from the city stating that the owner needed to schedule an inspection which is done annually. As far as communication goes, the property manager *** *** has been extremely responsive but the girls have taken advantage of this and began to harass our employee by sending up to emails per day, texting her personal cell outside of business hours as early as 6:am. Attached is a screen shot of the inbox of *** *** with the resident's emails filtered to see the massive quantity of emails between them The tenants make a claim that our company cut their cable wiresWe are still looking into this but have no proof that this is the case and more than likely it may have been an accident by contractors who were doing work in the alley where the cables were hangingThis situation was happening last night past business hours and while this is not classified as an emergency under the lease the girls began to harass the manager by sending text messages and calling multiple timesThe manager has communicated to the girls that they need to respect business hours and has set the expectation that she will not respond to non emergencies outside of business hours The girls reported seeing centipedes, spiders, and silver fish in their apartmentWe treated this issue, brought in a professional exterminator and the girls have written to us that the problem has improvedThey do not understand that living in a historic city building with a basement, they will occasionally see a bug and that this does not give them grounds to break their leasePerhaps if they cleaned their filthy kitchen, it would not attract bugsWarning: pictures attached. They claim that we are using toxic chemicals which is also another falsityWe have sent them pictures of the pest treatment chemical that we are using and the toxic glue they are referring to is just a common plumber's puttyThe tenants have options in the lease that allow them to terminate the contract should they decide they would like to moveThese options are also attached. Tell us why here

Initial Business Response /* (1000, 5, 2015/08/28) */
This one is a head scratcherThey initially claimed that they weren't aware they were signing a leaseBut the paperwork they filled out was over a dozen pages long which required initials on all pages, some with as many as initials on a
single page alone! The lease is written very clearly with many disclaimers stating that is is not retractableClauses written for the very purpose of preventing these types of complaints! Our application which they both filled out also says everything is binding and non refundableIve attached their complete file to this responsePlease look at, for example page of the lease, where they sign directly beneath the sentence in ALL CAPS: "THIS IS A BINDING LEGAL DOCUMENT THAT CANNOT BE CANCELED AT ANY TIME AFTER SIGNING = THERE IS NO DAY RULE, HOUR RULE, OR LIMITED AMOUNT OF TIME TO CANCEL - PLEASE READ CAREFULLY BEFORE SIGNING"They both signed directly below
Please read the application at the bottom stating "I fully commit myself to an apartment..." And then in large bold type where they initial next to, it says: "I have read this disclosure and fully understand that I am reserving an apartment!"
We really couldn't make it any more clear
The "hour rule" that she refers to is in reference to
the booking fee holding the apartment prior to a lease being signedIn no way shape or form does it imply that you can retract a separate lease within hoursIt means we only take a unit off the market for two days hours, if a lease isn't signed within that time, it goes back on the market
Now, even after all of this, I did offer them to transfer into another of our apartments (we own many buildings in town)They declined thisI didn't even need to offer this option, because they already signed a lease for this apartmentFinally, I even offered to discount their rent by $20/m as a gesture of good faith that I was wanting to make them feel better about the dealAt the end of the day, this is a very clear case of someone trying to get out of a lease because possibly they found another apartment they liked betterOur company wouldn't be in business if we allowed people to retract leases whenever they wanted toAs of writing this, I am still open to them moving in, and putting this past usHowever if they are going to simply bail on the lease, we will have no choice but to enforce our lease and the ramifications for breaking it

***'s case is more of a dispute between neighbors, not bad management.Management was responsive and attentive to all of ***'s issuesHere's a record of her complaints:She first reported a disturbance on 10/about 501. I reached out to and issued a warning. She sent another
complaint on 10/that detailed that she could hear even conversationsShe said you smelled weedThis email didn't mention specific units but said she said she felt like the lifestyle of the building was not for her.* I sent an email to all other residents in the building, reminding them of the rules and encouraging other residents to contact me and the police if they smell weed or have any noise complaints. I got zero complaints from anyone else in the building.Then I got about complaint from her on 10/and she said it happens every weekend and gave more specific details about again weed and loud parties and guests going in and out.At this time I asked her again what unit and this time she said for the noise but she didn't know where the weed was coming from, she suspected This was the first time she mentioned 503.On 11/1/I talked to both tenants in here and they seemed receptive and apologizedThis was their first complaint so it was a warning. On November 13th she made another complaint, took videosThe residents of were issued a violation for this that is a negative mark on their rental history. On November 24th she made another complaint about and I issued another violation and a fine of $to 503, and told *** I would issue a violation to but she replied: "Also, really wasn't a problem until went and knocked on their doorWe had no complaint toward 501." I reminded *** that at this point the tenants of were vacating the building in four days, on 11/28/2017. Throughout this entire time I told *** that the tenants were moving out, I couldn't evict them any quicker even if I wanted to. *** asked about breaking her lease after the first week she moved in, and I believe she tried to use this complaint about bad neighbors as an excuseEspecially since she still paid to terminate her lease even though her main complaint about was resolved when the tenants moved out of on 11/28/She was set on moving regardless of if I solved the problem with or not.There were a few minor maintenance issues upon her move in but those were quickly taken care of, as she mentions.The washer and dryer was a "combo all in one set" when she reported that it was broken we offered an upgrade at a cost of $50/monthWhen she argued, we decided to replace it for free to show her we appreciate her tenancy and wanted to keep her happyThis is not something we are required to doThe lease does not guarantee this amenityWe had every right to increase her rent for this expensive upgrade to re-construct the closet and build new duct work to install a new stack-able washer and dryer; however, we did not charge her a penny. She complains about weed but never gave me a unit where it was coming from and never called the police to report itWe are not private investigators. As *** states, with each complaint I responded, sent notices and warnings, issued violations...etcIt was convenient that the main trouble makers were moving out 11/28/2016, but had they not been moving we would have had to end their lease for being in violation of the rulesThat process takes months with the court.Our front door is working fine, there were issues of tenants not closing it all the way, so we adjusted the closer on the door and again, have had zero complaints from other residents. Just very odd she would meet with us, agree to and sign our early termination form w/ the mutual release and then go back later and file a complaint to the Revdex.com

Initial Business Response /* (1000, 5, 2015/09/24) */
Tenant signed and initialed over a dozen lease pages clearly acknowledging the contract was to rent an apartmentThe lease is attachedTenant changed mind and wanted to rescind lease later onThe lease is not rescindableTenant is paying the
early termination fee as spelled out in the lease

Complaint: [redacted]
I am rejecting this response because:
They claim to have sent the security deposit. It has now been over a week and I haven't received anything . This truly sounds like fraud, lies, and deception.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/16) */
While we disagree with the statements, there is no proof this happened on our lot, however we are open to coming to some sort of agreement should [redacted] remove the countless negative reviews he has posted on various websites including Yelp and...

Revdex.com. We are not responsible for tire damage that is what either renters and/or car insurance is for. Also, no other tenants have complained about this issue and we have several hundred living on this block.

Hi [redacted]Let me look into this for you.What is the name of the property manager you were working with?Can you forward me any emails or texts that support your claims of pro-rated refund?Lets get to the bottom of it.Thanks ---email to [redacted]@asprient.com

Initial Business Response /* (1000, 5, 2015/08/21) */
"Slowly moving out" ?
[redacted] fully moved out long before her lease end date. She did not pay any rent in the month of April (her last month on her lease) and after vacating and fully moving out, we were unable to reach her. We posted notice...

on the door, called, texted, emailed numerous times, and no response. So of course since she completely moved out and was not responded to our calls, we took back the apartment after doing a walk through on April 27th.
The check out form is attached to this response. On top of $165 standard lease deductions, the report details significant damages to the unit well over her $650 deposit amount. For this we should have charged her, but we did not. The total charges were $1120, and we have dozens of photos to share if needed of the unit condition.

Unfortunately this tenant made no effort to reach out to us directly before posting on Yelp and complaining to the Revdex.com. Had we known he was upset, we would have scheduled a meeting to review the itemization, check out pictures, etc.  We look forward to scheduling a time to meet with him and...

come to a mutual agreement. Thanks.

Initial Business Response /* (1000, 5, 2015/07/17) */
I've provided screen shots of multiple emails confirming their move-out.
I've provided a copy of their signed lease which is very clear on what a move out entails.
To summarize, we didn't force [redacted] and her roommates to move out. We...

didn't ask them, we didn't encourage them to move out. They reached out to us notifying us of their move out date. We then posted a move out inspection notice, and then we conducted the move out inspection (on June 10th).
Why would these tenants be entitled to come back after they moved out? The lease is very clear.
We are entitled to do whatever we want to the apartment after they gave up the premises.
Lets say in mid June a pipe exploded in the unit after they vacated. Of course they would have said its not their fault because they were clearly moved out. Tenants can't have it both ways.

Initial Business Response /* (1000, 5, 2015/08/07) */
[redacted] had a $75 admin and $90 inspection fee taken on per the lease agreement. Her deposit was only $250, so while we disagree that the unit was left in perfect condition, we are actively working with her to settle on a refund amount that...

properly reflects the unit condition. We are awaiting her response.

Initial Business Response /* (1000, 5, 2015/05/20) */
1. A deposit of $300 and application fees totaling $370 were collected in Feb 2015 for a deposit on a unit for a June Move in.
2. An email was sent on May 5 by [redacted] (one of the roommates) saying "we are no longer interested in the...

property"
3. Once that email was read we rented the unit out to someone else.
4. While we have no obligation to do this, as our application clearly states all deposits are non refundable, Asprient Properties is refunding $300 (the deposit) Our accounting team has been in contact and they can come by the office and pick up the $300 check when they desire. The application fees are never refundable as we incur a fee to run each application.
Initial Consumer Rebuttal /* (3000, 13, 2015/05/21) */
On February 8, 2015, my two friends, [redacted] and [redacted], and I, who all attend the Saint Louis University School of Medicine, contacted Asprient properties with interest in a rental unit listed on [redacted]. We were allowed to view the unit, still under rennovation at the time, and within a couple days, we signed three separate applications for the unit and paid a combined deposit and application charge of $369.99. Both parties understood and agreed that the lease of the property would begin in mid summer, even though the rennovations would be over sooner. Both parties agreed that the deposit would place a 'hold' on the unit. These understandings are supported by email evidence. Over the next three months, I asked leasing agent [redacted] repeatedly if we could come to the office to sign the lease, or whether it could be emailed, to which he reponded each time with assurance that it would be soon be sent via email. As the days went on, [redacted] stopped answering my emails asking for the lease. On Wednesday, April 29, my mother, Lisa, spoke with [redacted] on the phone and directly asked him whether my friends and I still would be able to rent the unit, or whether we should look elsewhere for housing arrangements. He told her we were absolutely still able to live in the unit, and that he would send the lease over that evening. He did not. At 11:04 pm on May 4, I told [redacted] in an email that one of the three of us, [redacted], was forced at that late date to find other housing before classes ended at the medical school for the summer, but that [redacted] and I still had every intention of signing the lease as planned just as soon as [redacted] could send it over to me. At 1:29 pm the following day, May 5, [redacted] emailed [redacted] and said he alone was going to look for other housing arrangements. Less than two days later, on May 7, at 10:19 am, I emailed [redacted] once more asking the lease be emailed over that day, to which he responded at 10:22 am that at that time he had to offer the unit to another party. His reason for doing so was that "once we got this email from [redacted] we had to lease it to someone else." On that same day, May 7, [redacted] and I, out of curiosity, drove to the unit we had planned to lease and knocked on the door. A man answered and said he had been living there since February. His neighbor, in the adjacent, similar unit, said he himself had moved in during the month of February, too, after rennovations were completed. Asprient cashed our fees on February 16, and for nearly three months afterwards, lied about the availability of the unit. To date, we have not received our full refund of $369.99, or any part of it, despite emailing two leasing agents and an Asprient employee who handles company refunds. This amount should be refunded in whole, because Asprient never intended to send us the lease to an apartment that was, unbeknownst to the three of us students, already occupied since February of this year. Also, this company declined to acknowledge my request for a copy of our applications, or proof that they were run into a system.

Initial Business Response /* (1000, 5, 2015/12/18) */
Based on your check out inspection by our maintenance team, we have provided a detailed Itemization of charges 30 days after your lease expiration, as per your lease agreement. All of the charges are legitimate and there are pictures of your...

unit which proves these damages are not normal wear and tear. I am happy to attach photos to this response but I dont believe that is possible. Of your total $600 deposit, $165 is non-refundable lease fees/charges which you have signed off on, and $575 is your total unit charges which adds up to $740 total charges. You have only communicated with [redacted] once when you sent your dispute letter about the charges and since then you have never communicated. I am more than happy to forward you pictures of your unit that our maintenance team took while doing inspection. I will be happy to help if you have any email communication with our maintenance about issues that needed attention/fix, we have also provided a Unit condition check list attached at the very last page of your lease where the tenant is responsible to submit to the property management that requires attention, however we have not received anything as such from you either. I will do whatever I can to help but I can not promise any refunds at the moment, due to the poor condition of the apartment upon your move out. Thanks

Hello, attached are more facts to support our position. You will find a screen shot of the email chain with this tenant who claims we never replied to her emails. While it is unfortunate [redacted] is not being honest, luckily we have an email chain to clear up this allegation.Thanks

Complaint: [redacted]
I am rejecting this response because:  I contacted the business via email and no one followed up with me through email or phone.
Sincerely,
[redacted]

Essentially this tenant is claiming ignorance for a clearly worded document that he signed.Tenant signed this attached document that required 6 months of rent to be paid up front for the last 6 months of his lease.The document is clear.Tenant apparently didn't understand it, and now wants to use the...

prepaid rent for feb 2017.This is not acceptable per the terms of the agreementPlease view attachment.

Hi [redacted]I am surprised to hear you claim no one is responding to your requests for an SD refund. May I ask who you have reached out to? Perhaps you have attempted to reach an employee who no longer works here. Our refunds were mailed out awhile ago. Allow me to look into this for...

youThanks!