Asset Plus Properties

Consumer has stated in the last response they will no longer talk to the business

This resident relet from the previous resident in [redacted] [redacted] is listed in [redacted] on all leasing paperwork and in [redacted] (our online leasing system) He is stating that he moved into bedroom A mid-term There is no documented evidence in or office of the room change and his roommate has not confirmed the switch We have explained that we cannot switch the charges based on his claim alone We have gone over all common area and Bedroom B charges in detail with [redacted] , including photos We also explained due to privacy polices we cannot show him an itemized FMO or pictures from Room A Bedroom B has charges in the amount of $ Bedroom A has charges in the amount of $ He understands that the other room’s charges, that he claims were his, exceed his ownOnce we notified him of this, he seemed to leave that issue and wanted to review his chargesWe took the time to review the charges, line by line, on Tuesday, October 4th He asked if we could hold his account from collections while he tried to gather money for paymentWe agreed to hold open for an additional hoursHe did not make payment within those hours

Sent: Monday, December 28, 3:PMSubject: Asset Plus Complaint Response This response is in reference to complaint [redacted] Our response is below [redacted] has lived at the [redacted] *** since July as she stated and has had several treatments as she statedThe general manager visited her apartment in August where she found everything in her home to be organized and cleanAt the time of the visit she saw no roach activityFollowing are the dates that the apartment was treated: 7/30/15-Fogged 9/9/Treated with spray 10/23-Saw no activity but sprayed 11/11-Treated Ms[redacted] did express interest in moving into a renovated unit back in August when we visited, however she stated that if it was going to increase her rent by $we would need to ensure there would be no roaches in the apartmentAt that time she was told that we could not guarantee there would not be roaches as this is the South and it is very hard to ensure anyone there would never be roachesOf course it was explained to her that she would be responsible for the rent until the lease expired which is 12/31/It is our understanding that she is moving out at the end of the lease term on 12/31/15, but since the lease has been fulfilled there is not a reletting fee dueWe never received a report about any mold outside of the apartment, but did go over to inspect to find a small stain, not mold on the ceiling in the hall way Laura H [redacted] Director of Corporate Communications Bering | Suite | Houston TX

According to Mr [redacted] , he vacated [redacted] on July 10, [redacted] was owned and managed by Asset Plus at the timeMr [redacted] will need to go through Asset plus to resolve his issueI can not speak for Asset Plus but according to the information that was provided by Mr [redacted] he did not fulfill his lease termMr[redacted] as stated did not fulfill his lease term Mr [redacted] had a month remaining on his leaseAs stated on the lease you must give a day written notice and fulfill the entire lease term

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Your website will not allow me to respond I REJECT the Company’s response to my complaint The website will not allow me to type in the text box and therefore will not accept my response Therefore I am sending this email The Company did mail me a check but did not refund the FULL rent payment for [redacted] *** Attachment shows that they refunded $ [redacted] but I paid them $ [redacted] (see payment verification) That’s a $ [redacted] difference and refuse to close this complaint until receiving the additional $ [redacted] due me I am very displeased with this company and management of the property in [redacted] ** Totally unacceptable, especially considering this is student housing

Sent: Monday, December 28, 3:PM Subject: Asset Plus Complaint Response This response is in reference to complaint [redacted] Our response is below [redacted] has lived at the [redacted] since July as she stated and has had several treatments as she statedThe general manager visited her apartment in August where she found everything in her home to be organized and cleanAt the time of the visit she saw no roach activityFollowing are the dates that the apartment was treated: 7/30/15-Fogged 9/9/Treated with spray 10/23-Saw no activity but sprayed 11/11-Treated Ms[redacted] did express interest in moving into a renovated unit back in August when we visited, however she stated that if it was going to increase her rent by $we would need to ensure there would be no roaches in the apartmentAt that time she was told that we could not guarantee there would not be roaches as this is the South and it is very hard to ensure anyone there would never be roachesOf course it was explained to her that she would be responsible for the rent until the lease expired which is 12/31/It is our understanding that she is moving out at the end of the lease term on 12/31/15, but since the lease has been fulfilled there is not a reletting fee dueWe never received a report about any mold outside of the apartment, but did go over to inspect to find a small stain, not mold on the ceiling in the hall way Laura H [redacted] Director of Corporate Communications Bering | Suite | Houston TX

Sent: Monday, November 02, 2:PM Subject: Asset Plus Revdex.com Complaint Complaint ID: [redacted] To resolve this issue we fixed the roof, removed and repaired the damaged sheet rock, cleaned the air duct, replaced her vents, and credited her (the days she said it took for us to fix issuethere was alot of bad weather at that time.) Laura [redacted] Director of Corporate Communications Bering | Suite | Houston TX P | F W www.assetcampus.com | www.assetpluscorp.com This e-mail may contain information that is privileged, confidential or protected under state or federal lawIf you are not an intended recipient of this email, please delete it, notify the sender immediately, and do not copy, use or disseminate any information in the e-mail E-mail sent to or from this e-mail address may be monitored, reviewed and archived

Sent: Monday, November 02, 2:PMSubject: Asset Plus Revdex.com Complaint Complaint ID: [redacted] To resolve this issue we fixed the roof, removed and repaired the damaged sheet rock, cleaned the air duct, replaced her vents, and credited her (the days she said it took for us to fix issuethere was alot of bad weather at that time.) Laura [redacted] Director of Corporate Communications Bering | Suite | Houston TX P | F W www.assetcampus.com | www.assetpluscorp.com This e-mail may contain information that is privileged, confidential or protected under state or federal lawIf you are not an intended recipient of this email, please delete it, notify the sender immediately, and do not copy, use or disseminate any information in the e-mail E-mail sent to or from this e-mail address may be monitored, reviewed and archived

Sent: Monday, November 02, 2:PM Subject: Asset Plus Revdex.com Complaint Complaint ID [redacted] [redacted] moved out of [redacted] with a past due rent balanceHe also had a damage on his accountWe refunded the remainder of his security deposit, and when he appealed the damage charge, we waived itWe processed the second refund for the damage charge undoWe overnighted that check to him, so it would get to him quicklyThe only portion of the security deposit he did not receive back was the portion that covered the outstanding rent, which then gave him a zero balance Laura H [redacted] Director of Corporate Communications [redacted] * [redacted] *** [redacted] * [redacted] *** * * [redacted] ***

Sent: Thursday, August 25, 11:AM Subject: Complaint #*** “Eviction was filed on June 29th at which time she had a balance of $1141.10. She ended the month of May with a balance of $and did not make any kind of payment during the month
of June. The court date was set for July 12, 2016. On or about July 4, she made a payment of $400.00, with July rent now due she was left with a balance of $1545.10. On the court date Ms*** had a balance of $1625.10. We were granted judgement for delinquent rent and possession. On July 12, Ms*** came to speak with me after the court hearing. I explained to Ms*** that the entire balance must be paid in full within days and no later than five days as the writ of possession would be filed. I also explained that the amount that the judge granted judgement was for only the delinquent and did not include the late fees. I gave Ms*** her balance of $and advised that late fees would continue to accrue through the 14th. On July 16, Ms*** dropped off payment of $1108.00. On July 21, I filed for write of possession as she still had a balance of $plus the $writ of possession filing fee in addition August rent would be due in days. The writ of possession was executed on July 26th, 2017. At the time that she dropped off the money she did not request to speak to either myself, manager at the time, or *** *** the assistant manager. I explained to Ms*** on the 12th that I would not be able to make any payment arrangements and stressed that the full amount needed to be paid in full in order to not file the writ of possession. The money was posted as this was money owed for rent that was owed.” Please advise if you require any further informationStephanie *** Business Development Associate *** *** * *** *** * *** ** ***
* *** *** *** * * *** *** ***
* *** * *** This e-mail may contain information that is privileged, confidential or protected under state or federal lawIf you are not an intended recipient of this email, please delete it, notify the sender immediately, and do not copy, use or disseminate any information in the e-mail. E-mail sent to or from this e-mail address may be monitored, reviewed and archived

This resident relet from the previous resident in ***. *** is listed in *** on all leasing paperwork and in *** (our online leasing system). He is stating that he moved into bedroom A mid-term. There is no documented evidence in or office of the room change and his
roommate has not confirmed the switch We have explained that we cannot switch the charges based on his claim alone. We have gone over all common area and Bedroom B charges in detail with ***, including photos. We also explained due to privacy polices we cannot show him an itemized FMO or pictures from Room A. Bedroom B has charges in the amount of $712.50. Bedroom A has charges in the amount of $762.50. He understands that the other room’s charges, that he claims were his, exceed his ownOnce we notified him of this, he seemed to leave that issue and wanted to review his chargesWe took the time to review the charges, line by line, on Tuesday, October 4th He asked if we could hold his account from collections while he tried to gather money for paymentWe agreed to hold open for an additional hoursHe did not make payment within those hours

Revdex.com:
This letter is to inform you that Assett Campus Housing has carried out to my satisfaction the resolution it proposed for my complaint, filed on *** *** ** and assigned ID ***
I accept Asset Campus Housing’s explanation of the refund difference and agree to close Revdex.com inquiry # ***. I was unable to do this through your online system so trust that this email will suffice. If not, please notify me.
Thank you for your assistance in this matter

Revdex.com:
This letter is to inform you that Assett Campus Housing has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/27/10:48:PM and assigned ID ***
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint:
It is a complete lie to suggest that I said that I switched rooms mid-way through the termI have said over and over that there was a mistake on the initial lease, and that I stayed in Room A the entire time I lived thereIn addition, I "moved on" from that issue not because I didn't want to pay more, but because the complex refuses to accept the paperwork that I provided as sufficient proofI have said the exact same thing for months, and STILL am saying that, and I have no reason whatsoever to believe that there were more damages done to room A
Since the complex has threatened to send the charges over to a collection agency several times at this point, I am ready to end communication with you allBut I certainly will be keeping my complaint on file
Regards,
***

Revdex.com:
This letter is to inform you that Assett Campus Housing has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/27/10:48:PM and assigned ID ***
Regards,
***
***
***

From: Stephanie *** [mailto:s@assetpluscorp.com] Sent: Wednesday, August 24, 8:AM To: drteam Subject: Revdex.com Complaint #*** Our property supervisor has addressed this issue personallyThe tenant notified us the unit was not clean, therefore
we contacted our cleaning crew and they went in and cleaned the unit the same day so that tenants could move inThe tenant let us know there were still some things that were not to their standard therefore we resent our cleaners into the unit numerous times afterWe asked the tenants to fill out the inventory and condition forms for the unit and let them know to list any outstanding concerns of theirs (if any) onto the sheet Thank you, Stephanie *** Business Development Associate Bering | Suite 200 | Houston TX P 5800 | F W www.assetpluscorp.com | www.assetcampus.com

Sent: Monday, November 02, 2:PMSubject: Asset Plus Revdex.com Complaint Complaint ID ***
125);">*** moved out of *** *** with a past due rent balanceHe also had a damage on his accountWe refunded the remainder of his security deposit, and when he appealed the damage charge, we waived itWe processed the second refund for the damage charge undoWe overnighted that check to him, so it would get to him quicklyThe only portion of the security deposit he did not receive back was the portion that covered the outstanding rent, which then gave him a zero balance Laura H*** Director of Corporate Communications *** *** * *** *** * *** ** *** * *** *** *** * * *** *** ***

I
am writing in response to the case ID #***. in regards to the complaint made
against Asset Campus Housing by *** *** ***
*** *** was a previous tenant at *** *** Apartments(managed by Asset Campus Housing) *** *** was given a
day notice that her contract was ending on May 31st, She
was given the option to sign a new contract and transfer to a renovated unit or
vacate her apartment per her day notice on May 31st, Per
our rental criteria and contract agreement, the leases are individual contracts
and one occupant per bedroomThe unit *** *** and her husband were looking
at was a bedroom unit which requires a double occupancy fee of $in
addition to the $bedroom premium rate to accommodate anyone wishing to
have two occupants to a bedroom
*** *** called the office the last week of May to ask for an extension on
vacating her apartment. The site manager, Alura ***, spoke to *** *** over the phone and notified her
that we would not be able to extend her move out date due to her notice to
vacate letter and contract agreement stating to be vacated by May 31st,
*** *** asked what would happen if her and her husband did not vacate
their apartment on May 31st, and Alura instructed her that per the
lease agreement and notice to vacate letter that was provided to them, any
holdover in the apartment past their vacate date would result in a full month’s
rent payment and holdover rent
A
final walk was performed after the move out for *** *** apartmentThe
unit was inspected for damages and pictures were taken of any damages to be
charged to the residentAny damages to be charged to her apartment were
compared with her inventory and condition form provided on her move in date
*** *** was to make note of any damages when she took possession of the
apartment in which she was not responsible forThere were no notations of
damages in her apartment upon her move in on her inventory and condition form
*** *** received her Final Moveout Statement and disputed all chargesAlura acknowledged all disputes, reviewed her file, and our picture
documentationAlura removed two charges for cleaning from her account and sent a
revised Final Moveout StatementShe received the second statement with the
revised moveout chargesThe charges left on her Final Moveout Statement were
in regards to a carpet replacement, baseboard replacement/repair, and kitchen
counter replacement*** *** continued to dispute all charges stating she
had put in work orders for her apartment for repairs. Alura reviewed her file and
found no notations made by our management or maintenance that any damages in
her apartment were caused by employees at *** ***. Alura let her know in order
to remove the remaining charges on her Final Moveout Statement, Alura would need documentation that the damages were caused by the complex Alura asked *** *** if she
could provide the documentation that our complex caused the damages and she
could not. I also reviewed the documents with *** *** after she reached out to our corporate office. I determined that Alura had accurately assesed the damages and that I could not remove the charges
As
provided on *** *** Final Moveout Statement, she was refunded half of her
May rent, refunded her deposit, and charged for the damages in her
apartment. *** *** is receiving a refund for the amount of $
After reviewing her information again, we will still be refunding her the
amount of $

10/21/Ms*** first contact about moving out was an email (below) in which she requested assistance in subletting her unit.
"Hi ***,
9.5pt;">
I currently live in ***
*** unit *** and I talked to you about subleasing
my unitI plan to move out Saturday, December If you find anyone
willing to sublease this unit please let know I would greatly appreciate
it.
Thanks,
*** " After Ms*** completed some paperwork granting the office permission to find a replacement, the office has located candidates.
Prospect - Did not meet financial rental c**te**a and could not find a co-signer
Prospect - Failed background screening due to p**or eviction This screening was waived by the Regional Supervisor, but Ms*** declined his interest because she wanted to sublease both of her units (2) and the prospect was only interested in 1.
Prospect - Wanted to use financial aid as proof of income which *** *** does not qualify as incomeWithout it the resident did not qualify and could not find a cosignerMs*** fails to vacate the unit1/11/Ms, *** vacates the unit.1/19/ - 1/23/Ms*** retakes possession of the unit.
2/1/Ms*** failed to pay rent.
2/12/Ms, *** emailed the General Manager offe**ng a payment plan that lasted months past the end of the lease term.
2/12/The General Manager replied to Ms, *** email explaining that we could not accept the payment arrangement and that the rent would need to be paid in accordance to the lease. On 2/16/A Demand for Rent or Possession was sent to Ms***.
On 2/17/Ms*** emails the General Manager asking for cla**fication on article of her lease agreement regarding termination Ms*** states that she has accepted a job that is over miles away and would like her lease to be terminated.
"***,
Could you please read Section
of my lease agreement and tell me exactly what that statesIf I understand
correctly, I gave you more than thirty (30) days notice of my
job promotion and I have moved more
than fifty (50) miles awayI also paid the full amount for the
month of January in which I did not occupy the unit after January 11, 2015.
I vacated the unit on
Sunday, January 11, after signing a transfer of lease agreement, in which
I was under the impression that I no longer owned that lease. This has
been a huge misunderstanding and I am simply asking to be let out of my lease
If there is anything I can do please let me know. I truely value
my credit and would hate for a misunderstanding to ruin my credit.
Thanks,
***" 2/17/2015 Receive complaint made to Revdex.com. 2/18/Regional Supervisor responds (below) to ***'s email outlining the process for her to terminate her lease under article of her lease contract.
Ms***,
My name is Ben and I am the Regional Supervisor over
*** ***.
We will gladly release you from your lease under the provisions
in article
What we need from you:
-Pay your past due balance-Submit a w**tten notice to vacate
-Provide documentation of your employer located miles or more
from *** ***.
Please note that I am willing to waive the day requirement on
the Notice to VacateOn your notice please reflect the date you intend to
return possession of the units to the property
Please review article and of your lease agreement and keep in mind that in
addition to rent you are responsible for unit turn expenses as well as damage
charges. These will be assessed once you have returned possession of the
unit back over to the property.
If you have any questions please do not hesitate to reach out to
*** or myself.
Respectfully,
Ben
2/18/We are awaiting Ms*** response

Revdex.com:
This letter is to inform you that Asset Plus Properties has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/9/9:49:PM and assigned ID ***
Regards,