Asset Plus Properties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  Your website will not allow me to respond.  I REJECT the Company’s response to my complaint.  The website will not allow me to type in the text box and therefore will not accept my response.  Therefore I am sending this email.
 
The Company did mail me a check but did not refund the FULL rent payment for [redacted].   Attachment 1 shows that they refunded $[redacted] but I paid them $[redacted] (see payment verification).  That’s a $** difference and refuse to close this complaint until receiving the additional $** due me.   I am very displeased with this company and management of the property in [redacted].  Totally unacceptable, especially considering this is student housing.

I've also contacted the original tenant on the lease  [redacted] who also confirmed with me that she did in fact pay a deposit both her and [redacted] the person whom I  subleased from have both verified that they have not received any contact or money returns since the termination of their lease's from [redacted]

Consumer has stated in the last response they will no longer talk to the business.

Refund check was mailed on [redacted] to resident to return the overpayrment and resolve the issue

I
am writing in response to the case ID
mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">#[redacted].  in regards to the complaint made
against Asset Campus Housing by [redacted]
 
[redacted] was a previous tenant at [redacted] Apartments. (managed by Asset Campus Housing) [redacted] was given a
30 day notice that her contract was ending on May 31st, 2015. She
was given the option to sign a new contract and transfer to a renovated unit or
vacate her apartment per her 30 day notice on May 31st, 2015. Per
our rental criteria and contract agreement, the leases are individual contracts
and one occupant per bedroom. The unit [redacted] and her husband were looking
at was a 1 bedroom unit which requires a double occupancy fee of $300 in
addition to the $775 1 bedroom premium rate to accommodate anyone wishing to
have two occupants to a bedroom.
 
[redacted] called the office the last week of May to ask for an extension on
vacating her apartment.  The site manager, Alura [redacted],  spoke to [redacted] over the phone and notified her
that we would not be able to extend her move out date due to her notice to
vacate letter and contract agreement stating to be vacated by May 31st,
2015. [redacted] asked what would happen if her and her husband did not vacate
their apartment on May 31st, 2015 and Alura instructed her that per the
lease agreement and notice to vacate letter that was provided to them, any
holdover in the apartment past their vacate date would result in a full month’s
rent payment and holdover rent.
 
A
final walk was performed after the move out for [redacted] apartment. The
unit was inspected for damages and pictures were taken of any damages to be
charged to the resident. Any damages to be charged to her apartment were
compared with her inventory and condition form provided on her move in date.
[redacted] was to make note of any damages when she took possession of the
apartment in which she was not responsible for. There were no notations of
damages in her apartment upon her move in on her inventory and condition form.
 
[redacted] received her Final Moveout Statement and disputed all charges. Alura acknowledged all disputes, reviewed her file, and our picture
documentation. Alura removed two charges for cleaning from her account and sent a
revised Final Moveout Statement. She received the second statement with the
revised moveout charges. The charges left on her Final Moveout Statement were
in regards to a carpet replacement, baseboard replacement/repair, and kitchen
counter replacement. [redacted] continued to dispute all charges stating she
had put in work orders for her apartment for repairs. Alura reviewed her file and
found no notations made by our management or maintenance that any damages in
her apartment were caused by employees at [redacted]. Alura let her know in order
to remove the remaining charges on her Final Moveout Statement, Alura would need documentation that the damages were caused by the complex.  Alura asked [redacted] if she
could provide the documentation that our complex caused the damages and she
could not.  
I also reviewed the documents with [redacted] after she reached out to our corporate office.  I determined that Alura had accurately assesed the damages and that I could not remove the charges.
 
As
provided on [redacted] Final Moveout Statement, she was refunded half of her
May rent, refunded her deposit, and charged for the damages in her
apartment.  [redacted] is receiving a refund for the amount of $224.50.
After reviewing her information again, we will still be refunding her the
amount of $224.50.