Asset Plus Properties

I checked with the property and the tenant that *** *** re-let from paid a security deposit but it was actually returned to the original tenant upon move-out so there was no security deposit to transfer to *** *** Since *** *** didn't pay a security deposit upon mothere wasn't one to deduct damages from when she moved out In some circumstances the security deposit is transferred to the new tenant but since *** *** qualified on her own the original lease holder's deposit was returned to her

From: Kathy C*** [mailto:kc***@assetpluscorp.com] Sent: Tuesday, March 31, 10:AMTo: drteamCc: *** ***; [email protected]
Subject: complaint # *** To whom may concern: In an attempt to spread renewal leases over a month period, the property is only offering a certain number of renewal leases per month. The property manager was not aware that advance notifications needed to be sent to residents informing them of this new policy. We attempted to contact the resident in question Since we did not notify him in advance, we informed MrBradford that we would happily change his lease to a six month term. As of the date of this writing he has contacted the office, and the lease term has been changed to a six month lease We apologize for the confusion Sincerely, Kathy C*** Regional Manager Bering | Suite 200 | Houston TX P 281-479-8784 | F 281-479-W www.assetpluscorp.com | www.assetcampus.com This e-mail may contain information that is privileged, confidential or protected under state or federal lawIf you are not an intended recipient of this email, please delete it, notify the sender immediately, and do not copy, use or disseminate any information in the e-mail. E-mail sent to or from this e-mail address may be monitored, reviewed and archived

Sent: Thursday, August 25, 11:AM Subject: Complaint #*** “Eviction was filed on June 29th at which time she had a balance of $1141.10. She ended the month of May with a balance of $and did not make any kind of payment during the month of June. The court date was set
for July 12, 2016. On or about July 4, she made a payment of $400.00, with July rent now due she was left with a balance of $1545.10. On the court date Ms*** had a balance of $1625.10. We were granted judgement for delinquent rent and possession. On July 12, Ms*** came to speak with me after the court hearing. I explained to Ms*** that the entire balance must be paid in full within days and no later than five days as the writ of possession would be filed. I also explained that the amount that the judge granted judgement was for only the delinquent and did not include the late fees. I gave Ms*** her balance of $and advised that late fees would continue to accrue through the 14th. On July 16, Ms*** dropped off payment of $1108.00. On July 21, I filed for write of possession as she still had a balance of $plus the $writ of possession filing fee in addition August rent would be due in days. The writ of possession was executed on July 26th, 2017. At the time that she dropped off the money she did not request to speak to either myself, manager at the time, or *** *** the assistant manager. I explained to Ms*** on the 12th that I would not be able to make any payment arrangements and stressed that the full amount needed to be paid in full in order to not file the writ of possession. The money was posted as this was money owed for rent that was owed.” Please advise if you require any further informationStephanie *** Business Development Associate *** *** * *** *** * *** ** ***
* *** *** *** * * *** *** ***
* *** * *** This e-mail may contain information that is privileged, confidential or protected under state or federal lawIf you are not an intended recipient of this email, please delete it, notify the sender immediately, and do not copy, use or disseminate any information in the e-mail. E-mail sent to or from this e-mail address may be monitored, reviewed and archived

The property was notified of the AC concern on Sunday. We have made contact with the resident and have looked into the issue and will be replacing the air conditioning system. Thank you.

Sent: Monday, December 28, 2015 3:40 PM Subject: Asset Plus Complaint Response   This response is in reference to complaint [redacted]. Our response is below.   [redacted] has lived at the [redacted] since July as she stated and has had several treatments as she stated. The general...

manager visited her apartment in August where  she found everything in her home to be organized and clean. At the time of the visit she saw no roach activity. Following are the dates that the apartment was treated: 7/30/15-Fogged 9/9/15 Treated with spray 10/23-Saw no activity but sprayed 11/11-Treated Ms.[redacted] did express interest in moving into a renovated unit back in August when we visited, however she stated that if it was going to increase her rent by $100 we would need to ensure there would be no roaches in the apartment. At that time she was told that we could not guarantee there would not be roaches as this is the South and it is very hard to ensure anyone there would never be roaches. Of course it was explained to her that she would be responsible for the rent until the lease expired which is 12/31/15. It is our understanding that she is moving out at the end of the lease term on 12/31/15, but since the lease has been fulfilled there is not a reletting fee due. We never received a report about any mold outside of the apartment, but did go over to inspect to find a small stain, not mold on the ceiling in the hall way.     Laura H[redacted] Director of Corporate Communications 675 Bering | Suite 200 | Houston TX 77057

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint: It is a complete lie to suggest that I said that I switched rooms mid-way through the term. I have said over and over that there was a mistake on the initial lease, and that I stayed in Room A the entire time I lived there. In addition, I "moved on" from that issue not because I didn't want to pay more, but because the complex refuses to accept the paperwork that I provided as sufficient proof. I have said the exact same thing for months, and STILL am saying that, and I have no reason whatsoever to believe that there were more damages done to room A. Since the complex has threatened to send the charges over to a collection agency several times at this point, I am ready to end communication with you all. But I certainly will be keeping my complaint on file.
Regards,
[redacted]

Sent: Monday, November 02, 2015 2:07 PM Subject: Asset Plus Revdex.com Complaint Complaint ID: [redacted] To resolve this issue we fixed the roof,  removed and repaired the damaged sheet rock, cleaned the air duct, replaced her vents, and credited her 425.42 (the 12 days she said it took for us to fix...

issue... there was alot of bad weather at that time.)   Laura [redacted] Director of Corporate Communications 675 Bering | Suite 200 | Houston TX 77057 P  713 782 5800 | F  713 268 5111 W  www.assetcampus.com | www.assetpluscorp.com                  This e-mail may contain information that is privileged, confidential or protected under state or federal law. If you are not an intended recipient of this email, please delete it, notify the sender immediately, and do not copy, use or disseminate any information in the e-mail.  E-mail sent to or from this e-mail address may be monitored, reviewed and archived.

This HVAC unit was repaired within 48 hours of the service request being opened.  The HVAC unit needed a new fan motor.  This was completed yesterday afternoon, the residents were notified, and met with one of our on site managers.  Thee breezeway damages are in the process of being...

repaired.

Sent: Monday, November 02, 2015 2:11 PM Subject: Asset Plus Revdex.com Complaint   Complaint ID [redacted]     [redacted] moved out of [redacted] with a past due rent balance. He also had a damage on his account. We refunded the remainder of his security deposit, and when he appealed the damage...

charge, we waived it. We processed the second refund for the damage charge undo. We overnighted that check to him, so it would get to him quickly. The only portion of the security deposit he did not receive back was the portion that covered the outstanding rent, which then gave him a zero balance.   Laura H[redacted] Director of Corporate Communications [redacted] [redacted] [redacted] * *  [redacted]

Sent: Monday, December 28, 2015 3:40 PMSubject: Asset Plus Complaint Response   This response is in reference to complaint [redacted]. Our response is below.   [redacted] has lived at the [redacted]...

since July as she stated and has had several treatments as she stated. The general manager visited her apartment in August where  she found everything in her home to be organized and clean. At the time of the visit she saw no roach activity. Following are the dates that the apartment was treated: 7/30/15-Fogged 9/9/15 Treated with spray 10/23-Saw no activity but sprayed 11/11-Treated Ms.[redacted] did express interest in moving into a renovated unit back in August when we visited, however she stated that if it was going to increase her rent by $100 we would need to ensure there would be no roaches in the apartment. At that time she was told that we could not guarantee there would not be roaches as this is the South and it is very hard to ensure anyone there would never be roaches. Of course it was explained to her that she would be responsible for the rent until the lease expired which is 12/31/15. It is our understanding that she is moving out at the end of the lease term on 12/31/15, but since the lease has been fulfilled there is not a reletting fee due. We never received a report about any mold outside of the apartment, but did go over to inspect to find a small stain, not mold on the ceiling in the hall way.     Laura H[redacted] Director of Corporate Communications 675 Bering | Suite 200 | Houston TX 77057

Sent: Tuesday, January 05, 2016 11:11 AMSubject: Asset Plus Revdex.com Complaint--[redacted]   Per Ms. [redacted]’s request, we sent in our maintenance staff to her unit to check the water faucet in the bathtub. Our maintenance team found...

nothing to be wrong. However, since Ms. [redacted] said she was still having issues, we paid for a plumber to visit her unit to check on the problem. The plumber also reported back that nothing was wrong. We could not find any records from the plumbing company. It was March 13, 2014 when they were there to test the water, and in contacting [redacted] they stated that they do not keep any records that long if they found nothing to be wrong.    Thank you,   Laura H[redacted]

The property was notified of the AC concern on Sunday. We have made contact with the resident and have looked into the issue and will be replacing the air conditioning system.
 
Thank you.

This resident relet from the previous resident in [redacted].  [redacted] is listed in [redacted] on all leasing paperwork and in [redacted] (our online leasing system).  He is stating...

that he moved into bedroom A mid-term.  There is no documented evidence in or office of the room change and his roommate has not confirmed the switch.  
We have explained that we cannot switch the charges based on his claim alone.  We have gone over all common area and Bedroom B charges in detail with [redacted], including photos.  We also explained due to privacy polices we cannot show him an itemized FMO or pictures from Room A.  Bedroom B has charges in the amount of $712.50.  Bedroom A has charges in the amount of $762.50.
 
He understands that the other room’s charges, that he claims were his, exceed his own. Once we notified him of this, he seemed to leave that issue and wanted to review his charges. We took the time to review the charges, line by line, on Tuesday, October 4th.  He asked if we could hold his account from collections while he tried to gather money for payment. We agreed to hold open for an additional 48 hours. He did not make payment within those 48 hours.

Subject: Revdex.com Complaint
Ms. [redacted] was made aware on 3 occasions (once verbally by the office staff and twice by notices posted to all residents doors) of the new parking regulations.  Ms.. [redacted] did not have the...

required insurance in order to pick up her parking stickers.  She informed our staff member that she would be leaving town on vacation and she was once again told she would need to provide the appropriate documents to receive her stickers as towing would begin while she was out of town.   Ms. [redacted] did not follow up with the office until she returned from vacation and had been towed as per our policies. The manager, [redacted] Fuller, and lead maintenance, [redacted] Robinson, walked the apartment with Ms. [redacted] to discuss the roof leak and any other issues she had brought to management's attention.  It was determined  by maintenance that there was a leak from the roof and was made priority for repairs as we were in the process of replacing all roofs to the property.  Management was not made aware of any damages to Ms. [redacted] personal property and apologized for any inconvenience.  All other maintenance requests were repaired to Ms. [redacted] satisfaction.

From: Stephanie [redacted] [mailto:s[redacted]@assetpluscorp.com] Sent: Wednesday, August 24, 2016 8:54 AMTo: drteam <[email protected]>Subject: Revdex.com Complaint #[redacted]   Our property supervisor has addressed this issue personally....

The tenant notified us the unit was not clean, therefore we contacted our cleaning crew and they went in and cleaned the unit the same day so that tenants could move in. The tenant let us know there were still some things that were not to their standard therefore we resent our cleaners into the unit numerous times after. We asked the tenants to fill out the inventory and condition forms for the unit and let them know to list any outstanding concerns of theirs (if any) onto the sheet.     Thank you,   Stephanie [redacted] Business Development Associate 675 Bering | Suite 200 | Houston TX 77057 P  713 782 5800 | F  713 268 5111 W www.assetpluscorp.com | www.assetcampus.com

This HVAC unit was repaired within 48 hours of the service request being opened.  The HVAC unit needed a new fan motor.  This was completed yesterday afternoon, the residents...

were notified, and met with one of our on site managers.  
Thee breezeway damages are in the process of being repaired.

I am writing in regards to the complaint you received from [redacted].  As you can see on the attached correspondence between [redacted] and [redacted] her issues weren't brushed off and were dealt with when they were brought to [redacted] attention.  Also attached is the...

correspondence between the Assistant General Manager of [redacted] and [redacted] regarding the security deposit.  Due to privacy laws we can not discuss another person's lease contract with another resident and if the original tenant holder had paid a security deposit, once they moved out that would have been returned to the original lease holder and not transferred to [redacted].  Given [redacted] didn't pay a security deposit at the time she moved in she wouldn't receive a security deposit back.  With regards to her move out statement she was charged for the removal of a dresser ($150) that was left behind upon move-out, replacement of blind slats ($12.50) and the replacement of a window screen ($25).  [redacted] was charged the same amount other residents moving out would have been charged.

Sent: Monday, November 02, 2015 2:07 PMSubject: Asset Plus Revdex.com Complaint Complaint ID: [redacted] To resolve this issue we fixed the roof,  removed and repaired the damaged sheet rock, cleaned the air duct, replaced her...

vents, and credited her 425.42 (the 12 days she said it took for us to fix issue... there was alot of bad weather at that time.)   Laura [redacted] Director of Corporate Communications 675 Bering | Suite 200 | Houston TX 77057 P  713 782 5800 | F  713 268 5111 W  www.assetcampus.com | www.assetpluscorp.com                  This e-mail may contain information that is privileged, confidential or protected under state or federal law. If you are not an intended recipient of this email, please delete it, notify the sender immediately, and do not copy, use or disseminate any information in the e-mail.  E-mail sent to or from this e-mail address may be monitored, reviewed and archived.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
I did not occupy the unit in February and feel as though I do not owe for any parts of February. The management practices were not followed when I signed a lease transfer on two sepaerate occassions before the background checks were completed. After signing the lease transfer agreement with the poten[redacted]l candidates personal information on it, I was under the impression that I no longer owned the lease. The keys were returned to [redacted] on January 11, 2015 after I moved. I did regain possession of the keys on January 19, 2015 after realizing that I am still paying rent for the entire month of January. I planned to returned the keys February 1, 2015 after setting up a payment plan to pay the lease in full over a twelve (12) month pe**od, in which my request was declined. The keys to the unit have been sent to [redacted] in USPS mail. I have emailed a letter of intent to vacate and ve**fication of employment.
Again, I request to be released from the lease at [redacted] due to a promotion more than fifty (50) miles away, inconsistent management practices, and a lack of communication.
Regards,
[redacted]

According to Mr. [redacted], he vacated [redacted] on July 10, 2013. [redacted] was owned and managed by Asset Plus at the time. Mr. [redacted] will need to go through Asset plus to resolve his issue. I can not speak for Asset Plus but according to the information that was provided by Mr....

[redacted] he did not fulfill his lease term. Mr.[redacted] as stated did not fulfill his lease term . Mr. [redacted] had a month remaining on his lease. As stated on the lease you must give a 60 day written notice and fulfill the entire lease term.