The complainant did speak with one of our team leads on 06/She explained her policy to her once again and the rental reimbursement coverage in which she did not ask to have as part of her policyShe did ask about the tow, which Unique will cover one tow and we had paid out on a tow for the complainant previouslyAt this time, we have emailed the estimate to her shop and issued the tow payment Unique, as many other companies, work through a network of independent agents who sell various products to consumersThe complainant's rebuttal makes it seem that her complaint is not with Unique truly, but with her agentAs for her calls that she has full coverage, this means that she does not just have liability insurance but comp and collision as wellMany times, this is not explained very well to the consumers or they do not review their coverage with their agents at the time of purchase.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.The facts of this claim are specifically outlined in the notes especially since this was a theft investigationOur special investigations unit needed to process a thorough review prior to providing a final statement on this claimDuring these types of investigations, discussions with police departments are necessary and sometimes scheduling these talks can be time consuming; which looks like the case hereUnique SIU needed to file a freedom of Information Act (FOIA) for the police report, which can also take timeI see from the notes that our SIU manager was in talks with the complainant in April and May and while these talks were moving forward, waiting for other items may not move in as timely a mannerWith the SIU complete, a file review was processed on 06/22/and the adjuster contacted the lien holder and requested some documentationThe lien holder said sending these documents may take 24-hours and we faxed the requested info to the lien holderOnce the documents are sent to Unique, we can complete processing this claim.Also, just for clarification, this complainant has only been with Unique Insurance since November of He may have been an [redacted] customer for a longer period of time but not with Unique Insurance.Thank you, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]
Thank you for the opportunity to respond to this complaint.After reviewing her file, I see that the complainant has been in touch with our adjuster several times in the last monthOn 12/7, our adjuster spoke wityh her and explained the appraiser assigned to her claim is no longer with the company He called the body shop to take photos and provide an estimateHe also explained the process to the complainantOn 12/10, she dropped off her accident report form in our office and we received the estimate from the body shopOur physical damage manager went to inspect the car himself for body damage on 12/On 12/14, the adjuster contacted the complainant because she left a message on the senior vice president's voicemailOn this same day, the adjuster received the body damage estimateOn 12/15, the insured called and the adjuster returned her call on the same dayShe said her shop will not do the work per our estimateThe adjuster explained that she would need to release the car to us and have one of our preferred vendors do the work and we would pay for the towing to our shop for repairsShe refused to accept this and began using expletives and slandering our companyOnce the adjuster reviewed the options again, she then hung up on himOn 12/21, we sent out a police report request for liability purposesOnce received, we will move the claim further alongAs for her loaner car charge, we do not provide loaner cars to any insuredIF they choose the rental reimbursement option, she would be able to rent a car and get reimbursed for it while hers is in the shopShe opted not to receive this add-on Please note, in [redacted] provides a day guideline for claim resolution.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.Our adjuster reached out to the complainant last week with no response as of yetShe notofiued the complainant that we are waiting on documents needed to move the claim forwardIt seems the complainant moved at some point so we resent the documents to the new address but have no received anything as of yet.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.I see from the database that a check was issued to the complainant on January 28, If he is not in possession of this check, we will need to cancel the check and resend itIf the complainant had issues reaching his adjuster, we do have other avenues for contact such as our Contact Us page on our websiteResponses are usually processed within business hoursWe apologize for the lack of communication with the adjuster and we will notify her supervisors of this behavior.If the complainant will notify us at [redacted] about the check, we can stop payment and re-issue.Thank you, [redacted]
Obviously, this gentleman, who is not a customer of Unique Insurance, will not be satisfied with any outcome to his claimWe have apologized and made an offer to his claim yet he continues to rebut our responsesWe respectfully request the Revdex.com close this claim at this time.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.After speaking with the Claims Supervisor handling this claim, I discovered the complainant had already spoken to her team and the supervisor updated her on the claimOn behalf of the company, I would like to apologize to the complainant about the level of service providedWe hope after speaking with the supervisor, she understands the direction of her claim and that we look to a timely resolution.Thank you again,Nick [redacted]
Thank you for the opportunity to reply to this complaint.This gentleman's claim is barely business days oldWe have mailed out necessary forms for him to complete and they have not yet been receivedIn an attempt to contact him today, the adjuster notes that the call went to a message saying this voicemail is not yet set upWe cannot contact the complainant if there is no answer or we cannot leave a message.Thank you again,Nick [redacted]
Thank you fore the opportunity to respond to this complaint.The complainant should have an issue with his insurance agent, not UniqueUnique Insurance does not issue SR-22s on six month policies and the complainant has a six month policyHe should speak with his insurance agent about getting an SR-put in placeWe are sorry if he was misled when purchasing his insurance policy but Unique is not at fault here.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.As of today, this claim has been processed and we are waiting on paperwork from the complainant to complete the fileAs for her allegations that the adjuster and/or her supervisor were rude and unfriendly, I think you would be hard pressed to find anyone who is more professional and friendlier than these two peopleEven in the most stressful situations, these two people always maintain themselves with even keeled demeanors.At this time, we are waiting on the paperwork from the complainant.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.Since [redacted] filed the complaint, her claim has been settled and is now closedHer vehicle was a total loss, we have issued payments to the complainant and even just paid her sales tax for the vehicle in the amount of $908.25.We hope this settlement will satisfy [redacted] complaint.Thank you, [redacted]
Thank you for the opportunity to reply to this complaint.From the claim notes, I see there is a coverage issue with an undisclosed driverThe adjuster and her supervisor are working to resolve the issueThey should be able to circle back with the complainant before week's end.Thank you,Nick [redacted]
Thank you for the opportunity to respond to this complaint.Our adjuster called the insured and explained explained that we have an estimate and reviewed repair costsOur adjuster has already faxed approval to the body shop and is in the process of issuing a check for the repairs.Thank you,Nick [redacted]
Thank you for the opportunity to respond to this complaint.This complainant has decided to attend to this claim through their carrierOnce a claimant decides to use their carrier, we can only work through said carrierAs this complainant was instructed by our team, any questions should be referred to their carrierLastly, the Illinois Department of Insurance set days for a carrier to use as a guideline to resolve a claim for a third party claimantUnique is well within this timeframe currently.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.Per the claim notes, I see that the complainant's estimate is approved and she will contact Unique Monday to tell us where she would like to have her vehicle repairedDue to there being multiple people involved, it looks like this is the main reason for a delay in processing; trying to get documentation from each personWe apologize for the length of time it has taken to get her vehicle repaired but we do have a duty to our insured for a thorough investigationThank you again, [redacted]
Thank you for the opportunity to reply to this complaint.Per the claim notes, Unique staff has explained to the complainant several times now that the issue with her vehicle is the used tires she provided for the repairsThe complainant provided the tires on her own so she would not have to pay betterment, we followed the complainant's wishesThe complainant spoke with one of our supervisors, the physical damage assistant manager and other team leads about the issue and each one has explained to her the situation at handShe finally took the vehicle back to the body shop who sent the complainant's vehicle out to the dealer to have the alignment checked againThe dealer aligned the rear cross member and advised that the rear cross member bushings are wore outThe dealer listed that they test drove the complainant's vehicle and it drove fine without any issues other then needs bushings replaced, which is a maintenance issue and not loss relatedAt this time, Unique stands by its decision on this claim.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.The complainant should have received a letter of denial on this claimThis accident occurred on 01/27/and the insured's policy was canceled on 12/22/2015;Therefore there is no coverage for this date of lossUnfortunately, the only process we can advise is that the complainant file through their own insurance companyThank you, [redacted]
The complainant did speak with one of our team leads on 06/She explained her policy to her once again and the rental reimbursement coverage in which she did not ask to have as part of her policyShe did ask about the tow, which Unique will cover one tow and we had paid out on a tow for the complainant previouslyAt this time, we have emailed the estimate to her shop and issued the tow payment Unique, as many other companies, work through a network of independent agents who sell various products to consumersThe complainant's rebuttal makes it seem that her complaint is not with Unique truly, but with her agentAs for her calls that she has full coverage, this means that she does not just have liability insurance but comp and collision as wellMany times, this is not explained very well to the consumers or they do not review their coverage with their agents at the time of purchase.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.The facts of this claim are specifically outlined in the notes especially since this was a theft investigationOur special investigations unit needed to process a thorough review prior to providing a final statement on this claimDuring these types of investigations, discussions with police departments are necessary and sometimes scheduling these talks can be time consuming; which looks like the case hereUnique SIU needed to file a freedom of Information Act (FOIA) for the police report, which can also take timeI see from the notes that our SIU manager was in talks with the complainant in April and May and while these talks were moving forward, waiting for other items may not move in as timely a mannerWith the SIU complete, a file review was processed on 06/22/and the adjuster contacted the lien holder and requested some documentationThe lien holder said sending these documents may take 24-hours and we faxed the requested info to the lien holderOnce the documents are sent to Unique, we can complete processing this claim.Also, just for clarification, this complainant has only been with Unique Insurance since November of He may have been an [redacted] customer for a longer period of time but not with Unique Insurance.Thank you, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]
Thank you for the opportunity to respond to this complaint.After reviewing her file, I see that the complainant has been in touch with our adjuster several times in the last monthOn 12/7, our adjuster spoke wityh her and explained the appraiser assigned to her claim is no longer with the company He called the body shop to take photos and provide an estimateHe also explained the process to the complainantOn 12/10, she dropped off her accident report form in our office and we received the estimate from the body shopOur physical damage manager went to inspect the car himself for body damage on 12/On 12/14, the adjuster contacted the complainant because she left a message on the senior vice president's voicemailOn this same day, the adjuster received the body damage estimateOn 12/15, the insured called and the adjuster returned her call on the same dayShe said her shop will not do the work per our estimateThe adjuster explained that she would need to release the car to us and have one of our preferred vendors do the work and we would pay for the towing to our shop for repairsShe refused to accept this and began using expletives and slandering our companyOnce the adjuster reviewed the options again, she then hung up on himOn 12/21, we sent out a police report request for liability purposesOnce received, we will move the claim further alongAs for her loaner car charge, we do not provide loaner cars to any insuredIF they choose the rental reimbursement option, she would be able to rent a car and get reimbursed for it while hers is in the shopShe opted not to receive this add-on Please note, in [redacted] provides a day guideline for claim resolution.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.Our adjuster reached out to the complainant last week with no response as of yetShe notofiued the complainant that we are waiting on documents needed to move the claim forwardIt seems the complainant moved at some point so we resent the documents to the new address but have no received anything as of yet.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.I see from the database that a check was issued to the complainant on January 28, If he is not in possession of this check, we will need to cancel the check and resend itIf the complainant had issues reaching his adjuster, we do have other avenues for contact such as our Contact Us page on our websiteResponses are usually processed within business hoursWe apologize for the lack of communication with the adjuster and we will notify her supervisors of this behavior.If the complainant will notify us at [redacted] about the check, we can stop payment and re-issue.Thank you, [redacted]
Obviously, this gentleman, who is not a customer of Unique Insurance, will not be satisfied with any outcome to his claimWe have apologized and made an offer to his claim yet he continues to rebut our responsesWe respectfully request the Revdex.com close this claim at this time.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.After speaking with the Claims Supervisor handling this claim, I discovered the complainant had already spoken to her team and the supervisor updated her on the claimOn behalf of the company, I would like to apologize to the complainant about the level of service providedWe hope after speaking with the supervisor, she understands the direction of her claim and that we look to a timely resolution.Thank you again,Nick [redacted]
Thank you for the opportunity to reply to this complaint.This gentleman's claim is barely business days oldWe have mailed out necessary forms for him to complete and they have not yet been receivedIn an attempt to contact him today, the adjuster notes that the call went to a message saying this voicemail is not yet set upWe cannot contact the complainant if there is no answer or we cannot leave a message.Thank you again,Nick [redacted]
Thank you fore the opportunity to respond to this complaint.The complainant should have an issue with his insurance agent, not UniqueUnique Insurance does not issue SR-22s on six month policies and the complainant has a six month policyHe should speak with his insurance agent about getting an SR-put in placeWe are sorry if he was misled when purchasing his insurance policy but Unique is not at fault here.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.As of today, this claim has been processed and we are waiting on paperwork from the complainant to complete the fileAs for her allegations that the adjuster and/or her supervisor were rude and unfriendly, I think you would be hard pressed to find anyone who is more professional and friendlier than these two peopleEven in the most stressful situations, these two people always maintain themselves with even keeled demeanors.At this time, we are waiting on the paperwork from the complainant.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.Since [redacted] filed the complaint, her claim has been settled and is now closedHer vehicle was a total loss, we have issued payments to the complainant and even just paid her sales tax for the vehicle in the amount of $908.25.We hope this settlement will satisfy [redacted] complaint.Thank you, [redacted]
Thank you for the opportunity to reply to this complaint.From the claim notes, I see there is a coverage issue with an undisclosed driverThe adjuster and her supervisor are working to resolve the issueThey should be able to circle back with the complainant before week's end.Thank you,Nick [redacted]
I feel like they are a money schemeComplaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Thank you for the opportunity to respond to this complaint.Our adjuster called the insured and explained explained that we have an estimate and reviewed repair costsOur adjuster has already faxed approval to the body shop and is in the process of issuing a check for the repairs.Thank you,Nick [redacted]
Thank you for the opportunity to respond to this complaint.This complainant has decided to attend to this claim through their carrierOnce a claimant decides to use their carrier, we can only work through said carrierAs this complainant was instructed by our team, any questions should be referred to their carrierLastly, the Illinois Department of Insurance set days for a carrier to use as a guideline to resolve a claim for a third party claimantUnique is well within this timeframe currently.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.Per the claim notes, I see that the complainant's estimate is approved and she will contact Unique Monday to tell us where she would like to have her vehicle repairedDue to there being multiple people involved, it looks like this is the main reason for a delay in processing; trying to get documentation from each personWe apologize for the length of time it has taken to get her vehicle repaired but we do have a duty to our insured for a thorough investigationThank you again, [redacted]
[redacted] Thank you, [redacted]
Thank you for the opportunity to reply to this complaint.Per the claim notes, Unique staff has explained to the complainant several times now that the issue with her vehicle is the used tires she provided for the repairsThe complainant provided the tires on her own so she would not have to pay betterment, we followed the complainant's wishesThe complainant spoke with one of our supervisors, the physical damage assistant manager and other team leads about the issue and each one has explained to her the situation at handShe finally took the vehicle back to the body shop who sent the complainant's vehicle out to the dealer to have the alignment checked againThe dealer aligned the rear cross member and advised that the rear cross member bushings are wore outThe dealer listed that they test drove the complainant's vehicle and it drove fine without any issues other then needs bushings replaced, which is a maintenance issue and not loss relatedAt this time, Unique stands by its decision on this claim.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.The complainant should have received a letter of denial on this claimThis accident occurred on 01/27/and the insured's policy was canceled on 12/22/2015;Therefore there is no coverage for this date of lossUnfortunately, the only process we can advise is that the complainant file through their own insurance companyThank you, [redacted]