Thank you for the opportunity to respond to this complaint.While we can understand the frustration by the complainant, this accident involved multiple vehicles and sometimes the process will take longer when more people are involvedVehicles needed to be appraised, supplement estimates reviewed, one claimant will only work "on her time line" and then we must await responses from claimant carriers as wellThe complainant spoke with one of our adjusters on Friday, 08/12, he explained to her that we need information from one such carrier and she was upset but said she understoodWe are working toward getting this claim resolved and hope to do so fairly soon.Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: Everything in un-true in this statementYes I filed this complaint online with my mobile phone, in which I've sent the records (phone) to them, the very same ones that they are saying that they can't use or see...bull crap! My next step is legal representationI'm sure that they can use my proof Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for the opportunity to respond to this complaint.After reviewing the adjuster's notes, I see that this claim was filed on 03/14/We apologize for the lack of communication in reaching back to the complainant, the adjuster handling her claim is no longer with the companyOur Claims Department was verifying coverage of the policy for the date of lossUnfortunately, this claim is denied since the person who had the accident with her is no longer a Unique Insurance policy holderTheir coverage canceled a month prior to the accidentThe complainant should receive or has already received a letter in the mail saying as much.Thank you again, [redacted]
Thank you for the opportunity to respond to this complaint.I see in the our file that a check was issued to the insured on 12/11/which means it was probably mailed the next dayIf [redacted] does not have the check by now, she should contact her adjuster immediately so we can process a stop paymentShe can also contact us at [redacted] if she has not received the check.Thank you, [redacted]
Thank you for the opportunity to respond to this complaintUnique apologizes to the complainant for not responding to her claim in a timely mannerAfter further review of this policy, and checking for other policy re-writes, we have found that there was no coverage for this driver on the date of lossThis claim will be denied and letters will be issued.Thank you again, [redacted]
Thank you for the opportunity to respond to this complaint.First allow me to say that the timing set by the IL [redacted] is business days to use as a guideline in settling a claimThis claim was filed on 02/22/and Unique is well within this guidelineIn fact, the adjuster has spoken to the complainant and her boyfriend several times over the past weekAt this time, the complainant is well aware of the status of the claim and what needs to be doneShe and her boyfriend have both told our adjuster they have understood the explanations and are working with the company to resolutionThe adjuster explained that we need a police report and provided the insured with her e-mail address to send the reportOnce received, we can move forward with the claimThey are aware of the monies involved and have notified the adjuster that they understood the explanation.At this time, we are waiting on the police report to move forward.Thank you again, [redacted]
Thank you for the opportunity to respond to this complaint.First, allow me to say that our company has been in contact with the complainant since this claim was filed on 12/and assigned to an adjuster on 12/In fact, he spoke with his adjuster twice yesterdayOnce to advise him that there may be a coverage issue which will take a bit of time to clear up before completing our investigation and once to discuss damage to his property.Second, there are multiple vehicles involved in this accident including police vehiclesOur adjuster is working to sort everything outThe complainant contacted us on Monday, 12/28, to contact him and our adjuster did so on 12/30.This brings us to the latest notes when she spoke to the complainant the 2nd time on 12/where she explained the situation to himHe said he may get cited for the damage to his fenceShe advised him that he must mitigate his damage while we conduct our investigation whereupon he demanded that we pay his feesThe adjuster again advised of the coverage issue and that it may take a little longer to resolve this claim so he must mitigate his damagesThe adjuster advised him that he may want to go through his own insurance company to have them take care of this damage and then subrogate with Unique afterwardHe then said he will not do that and it was our insured's fault so we need to pay.Our adjuster has laid clear options for the complainant in her explanation; she has even had to calm the complainant down on the phone when he became irate and began bad mouthing the companyWhile we certainly are looking to resolve this claim in a timely manner, when outside forces, such as an undisclosed driver, surface then the claim may take longer than anticipated.Thank you, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Revdex.com CASE#: XXXXXXXX Contact Name: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @uniqueinsuranceco.com On July 16, 2015, Unique Insurance Company offered to settle Mr***'s claim by paying him $466.94, which represents the cost to repair his vehicle at a repair facility designated by UniqueIncluded with that offer was a Property Damage ReleaseIt appears that Mr [redacted] is dissatisfied with this offer, and complains that he does not want to accept the offer because he feels the repairs will not be performed by Unique's repair facility to his satisfactionUnique disagrees with Mr***'s opinion of its body shop providers because it only does business with repair shops that meet its standardsUnique feels that its body shop will repair Mr***'s vehicle to the condition it was in before the accident, which is his desired resolution to his complaintUnique adjuster Esi Munoz attempted to contact Mr [redacted] by phone on July 22, 2015, to further discuss his claim but was unable to leave a voicemail Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Unique's offer to repair my vehicleIf Unique had treated my claim in a respectful and professional manner from the beginning, I might have accepted their offer of repairHowever, since this claim has been handled in such a poor and unprofessional manner I do not want their shop to fix my vehicleI do not trust Unique Insurance therefore I do not trust the companies with whom they do businessGiven my experience with Unique and reading the numerous complaints logged, I cannot comprehend how they still have a good rating with Revdex.com much less how there are still in businessI submitted two estimates of repair to UniqueThey can choose one of them and honor it Final Consumer Response / [redacted] (3000, 17, 2015/09/08) */ I would like for this complaint to be re-openedI have tried to contact Unique Insurance multiple times to resolve this issueI am willing to accept their offer of repair at their shop and in return I am asking that Unique or their insured pay for a rental car while my vehicle is being repairedSo far it has been two weeks and I cannot get Unique to return any of my phone callsHere we go againThe same crappy customer serviceI feel this is a fair solution since their client caused the damage on my vehicleWhy should I be inconvenienced to get my vehicle repaired when it was their insured party's fault? My wife and I both work and we have three active childrenBeing short one vehicle for a week is not an optionThe two shops where I got estimates for repair would take care of a loaner vehicleUnique's proposal does not provide for rental allowanceI am willing to work with them to get this done and they will not even call me back Final Business Response / [redacted] (4000, 20, 2015/09/23) */
Thank you for the opportunity to respond to this complaint.Unique Insurance would like to offer its sincerest apologies to the complainantWe have no excuse for the lack of communication on his claimThe adjuster is reaching out to him today to get documentation on the repairs and any medical bills that may be involvedOnce received she will make a speedy resolution to this claim.Thank you, [redacted]
As of 10/28/15, the complainant was directed to provide a tow bill as proof of lossThis request was made on several dates and timesWe did not receive the tow bill until 01/This claim would have been resolved sooner had the complainant provided the information required of him soonerThe adjuster is in the process of mailing documents to Mr [redacted] for claim completion.Thank you, [redacted]
At this time, we have received an estimate but no photos for this claimI have not received any emails from the complainant and I can assure you, I receive emails at [redacted] all dayUsually, I even check my Bulk Mail to see if anything is hidden there.The complainant can try sending the info to [redacted] as wellThis is the supervisor for the team handling this claim.Thank you, [redacted]
Thank you for the opportunity to respond to this complaint.While we can understand the frustration by the complainant, this accident involved multiple vehicles and sometimes the process will take longer when more people are involvedVehicles needed to be appraised, supplement estimates reviewed, one claimant will only work "on her time line" and then we must await responses from claimant carriers as wellThe complainant spoke with one of our adjusters on Friday, 08/12, he explained to her that we need information from one such carrier and she was upset but said she understoodWe are working toward getting this claim resolved and hope to do so fairly soon.Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: Everything in un-true in this statementYes I filed this complaint online with my mobile phone, in which I've sent the records (phone) to them, the very same ones that they are saying that they can't use or see...bull crap! My next step is legal representationI'm sure that they can use my proof Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for the opportunity to respond to this complaint.After reviewing the adjuster's notes, I see that this claim was filed on 03/14/We apologize for the lack of communication in reaching back to the complainant, the adjuster handling her claim is no longer with the companyOur Claims Department was verifying coverage of the policy for the date of lossUnfortunately, this claim is denied since the person who had the accident with her is no longer a Unique Insurance policy holderTheir coverage canceled a month prior to the accidentThe complainant should receive or has already received a letter in the mail saying as much.Thank you again, [redacted]
Thank you for the opportunity to respond to this complaint.I see in the our file that a check was issued to the insured on 12/11/which means it was probably mailed the next dayIf [redacted] does not have the check by now, she should contact her adjuster immediately so we can process a stop paymentShe can also contact us at [redacted] if she has not received the check.Thank you, [redacted]
Thank you for the opportunity to respond to this complaintUnique apologizes to the complainant for not responding to her claim in a timely mannerAfter further review of this policy, and checking for other policy re-writes, we have found that there was no coverage for this driver on the date of lossThis claim will be denied and letters will be issued.Thank you again, [redacted]
Thank you for the opportunity to respond to this complaint.First allow me to say that the timing set by the IL [redacted] is business days to use as a guideline in settling a claimThis claim was filed on 02/22/and Unique is well within this guidelineIn fact, the adjuster has spoken to the complainant and her boyfriend several times over the past weekAt this time, the complainant is well aware of the status of the claim and what needs to be doneShe and her boyfriend have both told our adjuster they have understood the explanations and are working with the company to resolutionThe adjuster explained that we need a police report and provided the insured with her e-mail address to send the reportOnce received, we can move forward with the claimThey are aware of the monies involved and have notified the adjuster that they understood the explanation.At this time, we are waiting on the police report to move forward.Thank you again, [redacted]
Thank you for the opportunity to respond to this complaint.First, allow me to say that our company has been in contact with the complainant since this claim was filed on 12/and assigned to an adjuster on 12/In fact, he spoke with his adjuster twice yesterdayOnce to advise him that there may be a coverage issue which will take a bit of time to clear up before completing our investigation and once to discuss damage to his property.Second, there are multiple vehicles involved in this accident including police vehiclesOur adjuster is working to sort everything outThe complainant contacted us on Monday, 12/28, to contact him and our adjuster did so on 12/30.This brings us to the latest notes when she spoke to the complainant the 2nd time on 12/where she explained the situation to himHe said he may get cited for the damage to his fenceShe advised him that he must mitigate his damage while we conduct our investigation whereupon he demanded that we pay his feesThe adjuster again advised of the coverage issue and that it may take a little longer to resolve this claim so he must mitigate his damagesThe adjuster advised him that he may want to go through his own insurance company to have them take care of this damage and then subrogate with Unique afterwardHe then said he will not do that and it was our insured's fault so we need to pay.Our adjuster has laid clear options for the complainant in her explanation; she has even had to calm the complainant down on the phone when he became irate and began bad mouthing the companyWhile we certainly are looking to resolve this claim in a timely manner, when outside forces, such as an undisclosed driver, surface then the claim may take longer than anticipated.Thank you, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Revdex.com CASE#: XXXXXXXX Contact Name: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @uniqueinsuranceco.com On July 16, 2015, Unique Insurance Company offered to settle Mr***'s claim by paying him $466.94, which represents the cost to repair his vehicle at a repair facility designated by UniqueIncluded with that offer was a Property Damage ReleaseIt appears that Mr [redacted] is dissatisfied with this offer, and complains that he does not want to accept the offer because he feels the repairs will not be performed by Unique's repair facility to his satisfactionUnique disagrees with Mr***'s opinion of its body shop providers because it only does business with repair shops that meet its standardsUnique feels that its body shop will repair Mr***'s vehicle to the condition it was in before the accident, which is his desired resolution to his complaintUnique adjuster Esi Munoz attempted to contact Mr [redacted] by phone on July 22, 2015, to further discuss his claim but was unable to leave a voicemail Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Unique's offer to repair my vehicleIf Unique had treated my claim in a respectful and professional manner from the beginning, I might have accepted their offer of repairHowever, since this claim has been handled in such a poor and unprofessional manner I do not want their shop to fix my vehicleI do not trust Unique Insurance therefore I do not trust the companies with whom they do businessGiven my experience with Unique and reading the numerous complaints logged, I cannot comprehend how they still have a good rating with Revdex.com much less how there are still in businessI submitted two estimates of repair to UniqueThey can choose one of them and honor it Final Consumer Response / [redacted] (3000, 17, 2015/09/08) */ I would like for this complaint to be re-openedI have tried to contact Unique Insurance multiple times to resolve this issueI am willing to accept their offer of repair at their shop and in return I am asking that Unique or their insured pay for a rental car while my vehicle is being repairedSo far it has been two weeks and I cannot get Unique to return any of my phone callsHere we go againThe same crappy customer serviceI feel this is a fair solution since their client caused the damage on my vehicleWhy should I be inconvenienced to get my vehicle repaired when it was their insured party's fault? My wife and I both work and we have three active childrenBeing short one vehicle for a week is not an optionThe two shops where I got estimates for repair would take care of a loaner vehicleUnique's proposal does not provide for rental allowanceI am willing to work with them to get this done and they will not even call me back Final Business Response / [redacted] (4000, 20, 2015/09/23) */
Thank you for the opportunity to respond to this complaint.Unique Insurance would like to offer its sincerest apologies to the complainantWe have no excuse for the lack of communication on his claimThe adjuster is reaching out to him today to get documentation on the repairs and any medical bills that may be involvedOnce received she will make a speedy resolution to this claim.Thank you, [redacted]
As of 10/28/15, the complainant was directed to provide a tow bill as proof of lossThis request was made on several dates and timesWe did not receive the tow bill until 01/This claim would have been resolved sooner had the complainant provided the information required of him soonerThe adjuster is in the process of mailing documents to Mr [redacted] for claim completion.Thank you, [redacted]
At this time, we have received an estimate but no photos for this claimI have not received any emails from the complainant and I can assure you, I receive emails at [redacted] all dayUsually, I even check my Bulk Mail to see if anything is hidden there.The complainant can try sending the info to [redacted] as wellThis is the supervisor for the team handling this claim.Thank you, [redacted]