Assured Auto Repairs LLC

We have been receiving mail solicitations for extended vehicle protection and had written to the company to stop sending them and contacting usThe first attempt to tell them to stop was on February 23rd, (at AM PST) and again todayThey failed to remove our info from their database and did not respond to our inquiry into the matterAnother mailer was received today (May 27th, 2016)The vehicle listed on the form is not available to be "protected"

First, we would like to apologize if the claims process has met Mr*** with frustrationIt is important to know that Assured Auto Repairs LLC is simply a selling agent of vehicle service contracts, and has no involvement with the claims processBecause Assured Auto Repairs takes these
matters seriously, we reached out to the claims department to get more information regarding the repairIt appears that Mr***’ had his vehicle in on 9/29/for an exhaust leakThe shop stated that it was an exhaust gasket which is not listed for coverage by the terms of the contractThe shop was informed that the vehicle may also have an issue with the exhaust manifold itselfThe shop was supposed to access the exhaust manifold so an inspector could verify the failureThe customer called the claims department on 10/7/requesting information regarding his claimWhen they informed him that they were waiting on the shop to access the manifold for inspection, the customer indicated that he already had the repair done without prior authorizationThe claim was subsequently denied for no prior authorization as there is no way for the claims department to verify the actual failure to the exhaust manifoldMr*** contacted Assured Auto Repairs on 10/24/and cancelled his contract due to the claim and we have issued him a pro-rated refundIn conclusion, the customer was held to the terms of the contract, which was an agreement between him and the administratorWe would again like to apologize to Mr*** and with this resolution we would ask that you would consider this complaint, closed as resolved

I did not enroll in their service and have requested that they stop provide me a full refundI have called requested a refund and this service to be cancelledTo date I have not received my refund of $and want my money back

Complaint # ***Date Filed: 3/16/2017Date Responded: 3/16/2017Hello, We are very sorry that Mrs *** is not satisfied with the protection she signed up with us, and we are sorry for the confusion and inconvenience we may have caused Mrs ***We strive to have perfect customer service so I
myself as an owner take these complaints very seriousI did some research and listened to the callIt was a long call that went over a bunch of different numbersI do believe there was a misunderstandingMy employee *** did repeat back the exact dollar amount that the policy cost after his discount because that is his job requirementI am certainly not pushing the blame back on Mrs ***, again it was along call that went over several different numbers so I can understand a misunderstanding happeningWith that being said, We have cancelled Mrs *** out already and I will honor a full refund per her requestAgain we are sorry to lose her businessWe ask that this complaint be removed in returnThank you for your time. Assured Auto Repairs*** ***

We had a policy on a nissen sentra which was covered by this companyThe car was totaled November 10th Called *** capital management to let them knowThey took the November,December and January paymentsThis cause our checking account to be overdrawnafter reviewing my statements from the bank, I contected *** and was given the number for assured auto protectionTalked to them about my refundWas told to send proff that the car was totaled Did that and they received it and was told it would be a couple weeks before I would receive my refundToday I was told no refund was dueWhat car was they insuring when they took my money?

A auto repair contract was purchased on January 18, from Assured Auto Repair, LLC I received a letter dated December 20, was sent saying that the contract purchased was not properly reported and funded to *** *** I was told to contact Assured Auto Repair for a refund and have been unable to get anyone on the phone to process a refund The contract number is ***

Initial Business Response /* (1000, 6, 2015/11/17) */

For several months I have been receiving letters from this companyThey claim that I own a Dodge and want me to purchase coverageI have never owned a Dodge in my life and they don't even have my first name spelled correctly.I will not be calling this businessIf they do not stop sending things to me I will take this to the next level

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** ***On March 13th $was pulled from my account and not refundedThe rest of the response I am fine with Mar 13, *** *** *** *** MO 03/Debit card transaction (..***) Debit card transaction -$

This business refused to cover the only claims that I tried for auto repairs under the warranty that I purchasedThis business is a rip off and they use every loophole possible to deny claims

Assured Auto Repairs LLC June 20, 2017Dispute Resolution DepartmentRevdex.comNBroadway Ste 2060StLouis, MO 63102 Dear Sir or Madam: Thank you for your correspondence regarding Ms*** and her refund concernsAfter a review of the complaint we found that Ms
*** set up a policy with us 2/13/17, but called back and cancelled on 3/1/The down payment was the only thing collected on that account, in the amount of $195, which was credited back to her Visa ending in “***” Ms*** then called us back on another advertisement on 3/11/and set up another policyShe authorized a down payment of $and monthly installments of $Ms*** has successfully made payments of $on the new account, and we have not received a request for cancellation, written or verbal, as of 6/20/As a courtesy, we have decided to refund her 100% of her down payment, as well as the monthly paymentsThe total amount refunded for the new account $628.42, which has been sent out via check, since it was past the 100% cancellation period of daysPlease see attached documentations to show the down payment, down payment refund, and monthly payments.To avoid any future issues, we have requested that Ms*** be removed from the database at the marketing companies we use, and will not be able to set up with us in the futurePlease let us know if you require any additional information, and do not hesitate to contact us with any further questions or concerns

I received a notice in the mail on Saturday Sept stating my vehicle is without a warranty and to contact them ASAPI am years old, I do not own a vehicle and I want my information removed as I am not interested and do not want them having my information, nor do I want future mailings

Initial Business Response /* (1000, 5, 2016/03/02) */

I canceled my contract with them at the end of October 29, I found out I still have coverage, and when I called he would not allow me to cancelI called the billing department, and then they told me I would have to contact him again, and he has to cancel my policyI called him back and he began to scream every name in the book to meHe told me to cancel my other policy and not to cancel the policy I have with themThis customer service was horribleI only called to get a quote and he put a policy into effect, and I did not want a policy.  I did send them the policy back and I sent them a certified letterI also sent them back the manualI would like them to cancel my policy and to not withdraw any more money from my accountI would like a refund of the $and the two payments of $they have also withdraw from my account

Complaint ID: ***Date Filed: 3/15/2017Mr*** ***Hello, We appreciate Mr*** letting us know that he no does not own the Dodge vehicle and more im-portantly that he request not to receive any more offers going forwardWe do apologize for any inconvenience we may have caused Mr
*** for that is never our intentionIt looks like we have sent Mr *** mailers in allOne last year and one this yearI have 100% removed Mr *** from our future mailing list so he will not receive any more from Assured Auto RepairsSince we have done what Mr *** requested, I ask that this complaint please be re-movedThank you for your time and take care.I appreciate your time, Thank You.*** ***OwnerAssured Auto Repairs, LLC*** * ** *** ***St Charles, MO 63304(p) ***(f) ***

*** *** Complaint ID: *** Date Filed: 3/31/ Hello, On behalf of Assured Auto Repairs llc, this is the response to the complaint id number aboveWe do apologize to Ms *** for the inconvenience of having to go thru this processWe want it to be known that we do not
know the age of anyone we send a mailer to nor would we target the elderlyWe have looked thru our data base and we have only sent two mailers to Ms ***One on Jan 20, and the other on March 6, Ms *** has never called us to tell us not to send her mailers in the futureAnd I also want to let it be known that Assured Auto Repairs does not make outbound callsI myself, am also on the DNC list and I still get calls on my cell phone so I understand Ms *** frustration with the companies out there that don’t abide by the lawsI am confident Ms *** is talking about some other company out thereWith that being said, We respect Ms *** wishes and we have 100% added Ms *** to our internal take me off the list so I assure you, we will never send her another letterI do hope that this pleases Ms *** and we do hope that she quits getting harassed by those outbound companiesWe respectfully ask that this complaint be closed as satisfied Thank you for your help and take care Assured Auto Repairs, LLC Guardian Care (Dba) *** ** ** *** *** St Charles, MO

Just received a notice that I have failed to activate my vehicle protection plan The notice is misleading as I have not ever heard of Assured Auto Protection and would not do business with them after such a misleading ploy to get me to call them

I have sent in my cancellation notice to these crooks I want my money back they have given me the run around they go by the name of guardian also they moved and never told anyone im still waitingf for my money their customer service sucks and I see that they have a very bad Revdex.com rating I want my money back asap

Revdex.comStLouis OfficeNBroadwayStLouis, MO 63102Re: Complaint #***We have received your correspondence in regards to complaint case #*** made by Mr*** *** against As-sured Auto ProtectionWe would like to apologize for any inconvenience the receipt
of our advertisement may have caused Mr***It is never our intention to inconvenience potential consumer, but merely provide them with an opportunity to protect their vehicle beyond the manufacturer’s warranty.A review of our records indicated that only one (1) advertisement has ever been sent by Assured Auto Protection to Mr***The referenced advertisement was generated and mailed on 9/1/Per Mr***’s request, we have subsequently added his information to our “Do Not Contact” listThus, any future leads referencing Mr***’s address will be restricted from generation.Moreover, we are slightly confused with Mr***’s reference of being contacted by Assured Auto ProtectionAside from the aforementioned advertisement, we have no record of any type of communication between Mr*** and Assured Auto ProtectionFurthermore, Assured Auto Protection does not engage in any form of outbound dialing for the marketing of its productsAll sales leads are solely generated by our mail advertisementsAs such, we can assure Mr*** that our office has never attempted to contact him, aside from the referenced advertisement.In closing we would like to again apologize to Mr*** for any inconvenience the receipt of our advertisement may have caused himWe have subsequently placed Mr*** on our company’s “Do Not Contact” listWe respectfully request that your officeI appreciate your time, Thank You.*** ***OwnerAssured Auto Protection*** * ** *** ***St Peters, MO 63304(p) ***(f) ***@assuredautoprotection.com

Good Afternoon,Here is a copy of the cashed check that we spoke about earlier todayPlease let me know if you need anything in addition to this.Thank you, *** *Client Services Guardian Care 844-928-S StPeters PkwySaint Peters, MO