Assured Equity Counseling

In response to this message: This client has not expressed any concerns about the quality of our services by phone or email, so we are surprised to receive this message via the Revdex.com The client has even send referral clients to us so he must be satisfied with our services Also, this client has not fulfilled his obligations related to payment for our services, so basically he is now in breach of contract We have contacted the client again today on 02/20/and left a voicemail If he has questions about his case, he can contact us so we can get this resolved

January 20, [redacted] **San Diego Revdex.comViewridge Avenue #200San Diego, CA 92123Re: case [redacted] - [redacted] Dear ***,Thank you for your quick responseI apologize for not responding to the 12/1/emailI believe itcould have gone to SPAMIn reviewing the response from Assured Equity I would like to reopen mycomplaint as they have yet to contact me as they replied back or refund me my moneyThey assuredme I would get a loan modification and I didn't Bank United times denied my request and point blanktold me I did not qualifyI contacted Assured Equity numerous times and I have been getting therunaroundPlease feel free to contact me directly at ###-###-#### Best Regards, [redacted]

In response to this case; it is against the law for the lender to only grant a loan modification if the home owner is behind on their mortgage. Based on this, the lender is not following the protocol and we will further investigate why the home owner was not granted the modification... yet. The recommendations for the Qualified Written Request are important ,because it puts additional pressure on the bank to offer the modification with the home owner. During the communication with the home owner, it was agreed that this was the plan of approach, so to receive this message now from the home owner, contradicts what was communicated before. We will further investigate this matter and contact the home owner to work on a resolution so the home owner can obtain the savings on their mortgage that they are entitled to.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved The merchant and I are trying to resolve the issueThank you, [redacted]

Ms**,
11pt">
As per our conversation earlier today; the client *** *** with your ref# *** has never contacted our firm about any dissatisfaction of services performed.
Based on this, we are completely unaware about the concerns she has, and therefore, we did not have a chance to correct this
We strive for client satisfaction and will contact the client directly to understand more about the concern that they might have
*** ***
Compliance Department
Assured Equity Counseling

Calibri, sans-serif;">Hello ***,
As per our conversation earlier today, we reached out to the client MsOwens, however were not able to talk to her and left a voicemail
Pls note that last time we made an attempt to speak to her, she hang up the phone, so we are definitely willing to work out a resolution, provided that the home owner is also serious about this as wellNext week I will make another attempt to seek resolution on this matter
Thank you,
*** ***
Compliance Department
Assured Equity Counseling

In response to this messagewe are in close contact with the home owner to understand more about the reason why the bank is not fully executing the 2% interest rate program. The client has send us the materials for further review and we will reach out to the client to see how we can further
assist them. Thank youCompliance Department

*** *** and *** ***

Hello ***,As per our conversation earlier today, we reached out to the client MsOwens, however were not able to talk to her and left a voicemail. Pls note that last time we made an
attempt to speak to her, she hang up the phone, so we are definitely willing to work out a resolution, provided that the home owner is also serious about this as well.Next week I will make another attempt to seek resolution on this matter Thank you, *** ***Compliance Department Assured Equity Counseling

Hello ***,
We tried again to contact our previous customer *** *** to reach an amicable solution for a refund, however she hang up the phone again
I think from our side we have tried to resolve the situation in good faith, however if the client is not interested to further communicate, there is not too much we can do
Internally we are closing this case and there is really not much we can do for this client
Thank you for understanding
*** ***

In response to this messagewe are in close contact with the home owner to understand more about the reason why the bank is not fully executing the 2% interest rate program. The client has send us the materials for further review and we will reach out to the client to see how we can
further assist them.
Thank you
Compliance Department

We are in receipt of this message and will further investigate this and seek a solution with the client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of today I have not heard from the clientSent from my iPhone
Regards,
*** ***

Hello ***, We tried again to contact our previous customer *** *** to reach an amicable solution for a refund, however she hang up the phone again. I think from our side we have tried to resolve the situation in good faith, however if the client is not interested to further communicate, there is not too much we can do. Internally we are closing this case and there is really not much we can do for this client Thank you for understanding*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied because I want my money back I feel that Assured Equity misled me to believe that I have a case against the lender to qualify for loan modification When in fact - it was fairly obvious from the beginning that I would never qualify Assured Equity wants me to continue and sign my name to a letter that I don't agree with They are annoyed because they said they dont work for free and did the job of document prep I dont disagree that they did what they said, I just feel like the misled me in the first place/
Regards,
*** ***

January 20, 2015
[redacted]San Diego Revdex.com4747 Viewridge Avenue #200San Diego, CA 92123Re: case [redacted]Dear...

[redacted],Thank you for your quick response. I apologize for not responding to the 12/1/14 email. I believe itcould have gone to SPAM. In reviewing the response from Assured Equity I would like to reopen mycomplaint as they have yet to contact me as they replied back or refund me my money. They assuredme I would get a loan modification and I didn't Bank United 3 times denied my request and point blanktold me I did not qualify. I contacted Assured Equity numerous times and I have been getting therunaround. Please feel free to contact me directly at ###-###-####. 
Best Regards,[redacted]

In response to this matter, this case originated from summer last year and our internal processing & underwriting department spend a lot of time on this case, at a discounted fee of $1,250. 
We will reach out to the client and see how we can further assist them

We are in receipt of this email and will contact the client to understand more about their case

In response to this matter: we will contact the client to understand their concerns and see how we can further assist them

In response to this case; it is against the law for the lender to only grant a loan modification if the home owner is behind on their mortgage. Based on this, the lender is not following the protocol and we will further investigate why the home owner was not granted the modification...

yet. 
The recommendations for the Qualified Written Request are important ,because it puts additional pressure on the bank to offer the modification with the home owner. 
During the communication with the home owner, it was agreed that this was the plan of approach, so to receive this message now from the home owner, contradicts what was communicated before. We will further investigate this matter and contact the home owner to work on a resolution so the home owner can obtain the savings on their mortgage that they are entitled to.