ATI Physical Therapy

I have been extremely pleased that I chose ATI in Glasgow for physical therapy after my knee replacement. I felt comfortable from the moment I walked in. Each staff member has been dedicated in helping me reach my goals. They have encouraged me and always made sure I was safe by being very attentive. I could not be happier with my progress and being able to return to my normal activities so soon. I will always be grateful to Kurt, Bailey, Katie, and Kyle.

I have been with ATI Physical Therapy for about 4 weeks…my therapist, Jason, has gone above and beyond in trying to find just the right treatment that will make me pain free. Jason is professional, friendly and very knowledgeable in everything he does. I am so thankful I chose ATI and that they hire people like Jason! So Thank You! Thank You! Thank You! I am getting some relief already and truly appreciate his commitment to helping me live a pain free life! ♥️

A hand specialist diagnosed me to have carpal tunnel syndrome, my symptoms were tingling, cold spots and numbness in my hands, forearms and upper arms. I was told by my primary care doctor to go to ATI which was close. I'm about 2/3 of the way thru my therapy and Liz suggested I warm up on the bike using my arms, its amazing the tingling is gone, the cold spots are just in my lower arms and the numbness not knowing where the pinched nerve was is mostly gone except for maybe 1/3 in my hands. It has been a great experience and looking forward to Liz and I beating this problem. Thank You! Larry R. Ewing

My experiences have been amazing with these wonderful ladies. They are caring, compassionate, and very patient. I was able to reach my goal for walking with a cane. Kristen, Amy and Megan are top notch therapists. I would recommend them to everyone. Kristen, Amy and Megan have gone the extra mile. Just want to say thank the whole team for helping me get my strength.

Complaint: [redacted] I am rejecting this response because: I was called by [redacted] on 3/2/ She apologized for everything that has happened, explained that they had resubmitted the claims from November and had received payment from [redacted] so I did owe the $copay for those but she would be immediately refunding the other $50, plus interest She just wanted to check which card I wanted to have the money refunded toI explained the whole situation and she was very nice, and I explained that I wouldn't be removing this complaint until I received the refund She said it would credit in a day or two It's been days and I don't even see it as a pending transaction on my credit cardI need to see the refund that I've been promised by several people at ATI before we can close thisNo one at ATI is claiming I'm not owed at least $50, but it isn't being credited to me for some reason Sincerely, [redacted] ***

The ATI Physical Therapy team hopes this letter finds you wellThe purpose of this letter is to follwith your correspondence sent recently to our billing officeYou stated concerns in regard to your account for services rendered at our ATI Waukesha South facility- We have verified that your account balance is zero md has been removed from collectionsWe apologize for any inconvenience the delay in finalizing your account may have causedTransworld is a pre-collections agency that has been hired by ATI to help collect on past debtsPlease be assured that Transworld does not report to any of the credit bureausThe account has been cancelled in Transworld’s databasePlease find the enclosed zero balance statement for your recordsThank you for reaching out to us with your concernsPlease let us know if we can be of further serviceWith Warm Regards, Customer Service Supervisor ATI Physical Therapy

From: Phillip D [redacted] Sent: Friday, July 08, 3:PM To: drteam Subject: ID# [redacted] This is in response to # [redacted] I have spoken to the resident and resolved the issue concerning her water bill Her bill was credited and adjustment made to her account Phillip D [redacted] Area Manager, TNG Utility Corp

This response is in reference to case # [redacted] Thank you for bringing this matter to our attention Mr [redacted] insurance benefits were verified at the initiation of treatment to include a $copay per visit ATI Physical Therapy completes insurance verification as a courtesy for all patients as part of the patient intake process Patients are informed of the benefits as verified by the [redacted] Insurance Verification Department In addition, patients are notified that ATI assumes no liability for any benefit information that is misquoted by their insurance carrier Therefore, it is ultimately the responsibility of the patient to be aware of their insurance coverage, limitations, and terms and conditions of their policy Upon submission of claims to Mr [redacted] insurance provider, Mr [redacted] insurance carrier assessed an additional copay for his evaluation ATI assumes no liability and in the interest of customer service and good will, Mr [redacted] was offered a one-time courtesy discount in the amount of 50% to his remaining balance Our Patient Advocate Team contacted Mr [redacted] and the patient reported a satisfactory outcome We apologize for the inconvenience and consider this matter resolved ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conductIf you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted] She can be reached at ( [redacted] or via email at [redacted] @atipt.com

Sent: Thursday, December 29, 3:PM Subject: [redacted] In looking at the account from when they had the leak it appears that there was a leak on the house line and service line at that time From the notes TNG repaired the service line, but anything after the meter TNG cannot repair, as that is the owner’s waterline A leak on the main line before the meter would not cause a larger bill, as that water is not going through the meter I was not with TNG at the time of this complaint, so I am just going off of notes in the system Thank you Shaun H [redacted] Customer Service Manager [redacted] www.tng-utility.com

This response is in reference to case [redacted] Thank you for bringing this matter to our attention Ms [redacted] was treated at our facility during the time of transition from an acquired organization As a result of the transition, there was a delay in adjudication of the claims associated with treatment Our Patient Advocate Team has contacted Ms [redacted] to review the patient balance and Ms [redacted] has agreed to the current balance An updated statement and medical records have been sent to Ms [redacted] per her request We consider this matter resolved at this time and apologize for the inconvenience ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conductIf you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted] She can be reached at ( [redacted] or via email at [redacted] @atipt.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, It was told to me that the problem were three other smaller checks written not a large chech for That check that you are referring to was supposed to be destroyed as I came in the next business day as my account clearly shows in August and paid the Dollars in full in cash and had asked the lady at the front yo please destroy the check tear it up and throw it in the trash Snd she said she eould it is now come yo my attention that ysll have recieved double payment for that month of August because my account was paid and that check was not supposed to be cashed when I explained this to the manager st the water co she began to explain to me that there were other checks that were nsf which I am currently in the works of obtaining proof from my former bank account at [redacted] which these said checks are from I am waiting on documents from them because my account with them has been closed for over a year which was a major concern when the water co told me there were nsf checks I knew there was a mistake I do not have a history of writing bad checks I find that statement abd slanderous Snd would like tge proof of that it is clear your company has made a huge mistake and I'm sorry but it is a mistake that has put me behind substantially financially I have had to get help to pay my rent because of your company's double charging me abd simple human error I don't scam or steal abd my account clearly shows that my payments were made when you look at it that is something you can't hide I have tge printout abd if I have to get legal help I will because this is a mistake I sm owed most of all sn apology abd second reimbursement for tge double charged abd wrong,y applied nd for that should have been destroyed and discarded in August as I asked I asked the lady yo give me the checks on I could destroy it myself and she said she could not find it at the moment but she eould note my accvount abd destroy tge check got me I have a witness who was with me that day it was my best friend Tammie lerma who actually paid tge dollars on my account and still has tge reciprocal so thus is not young away I will pursue legal action right is right and wrong is wrong slso I hope my coming forward Snd telling the truth about what yalll are doing will not effect my water service while I am a tng customer as that would br illegal as well I also have several other residents here at grand oaks tgat say ysll, have told them tge sand thing within recent months that y'all found bsf checks magically sll of tge sudden and attached tgem to their bill alll geese checks just conviently seem yo be over one yo to two years old abd are on old bank accounts it seems tgere is something really fishy going on abd if I don't get justice or the right thing I will be forced to due abd go to media I sm not afraid because I am completely confident I am telling the truth Snd I sm tight and did nothing wrong thank you and have a blessed day abd I sm very thankful you at least responded to this complaint because the Revdex.com reports you have ignored alll previous complaints regards [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Judith [redacted]

This response is in reference to case # [redacted] Thank you for bringing this matter to our attention Mr [redacted] made an overpayment on his account which was timely recognized and processed in accordance with company policyOur records indicate that Mr [redacted] has appropriately received his refund at this time We apologize for the inconvenience and consider this matter resolved Thank you for bringing this matter to our attention ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conductIf you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted] She can be reached at ( [redacted] or via email at l [redacted]

[redacted] After reviewing the patient accounts that were referenced in the below complaint it was determined that the patient currently has no outstanding balance to be paid to ATI Physical Therapy Due to there being no balance on the patient’s account there will be no impact on the patient’s credit report ATI considers this matter closed as no further payment or refund is required Thank you [redacted] , PT, DPT, CHC Director of Compliance ATI Physical Therapy Remington Boulevard | Bolingbrook, IL [redacted] *** [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***ATI did make the appropriate adjustment to my balance, but only after countless hours spent with their so called Advocate teamThey must have recorded messages of our conversations to show as proofIt was not an outstanding balance as I requested that I was very unsatisfied with their errors for so long that I spoke to their "Advocate Department" notifying them I would not stand for their ignorance, and would not submit to their fraudulent corrupted businessI have no problem paying my balance as was stated in previous conversation, and I even made minimum payments till they corrected their error as a sign of good faithYet they proceeded to take advantage of meIt is only now that they are doing what's right since the RevDex.com has stepped inIt is an understatement for ATI to state that I am satisfied with their performance

This response is in reference to case # [redacted] Thank you for bringing this matter to our attention As a courtesy to our patients, we verify insurance at the start of care; however, patients are ultimately responsible to be aware of their insurance coverage, limitations, and terms and conditions of their policy including deductible, copayment, and coinsurancesOur intake process includes having patients acknowledge in writing their financial responsibility Our records indicate that Mr [redacted] did in fact acknowledge his financial responsibility with a signature on the Benefits Form at the initiation of treatment which indicated that Mr [redacted] was out of network with Golden Rule of Illinois covered at 45% and there was $remaining towards Mr [redacted] deductible Mr [redacted] only attended visit and Mr [redacted] insurance was appropriately billed and out of network benefits were applied resulting in the billed received Upon receipt of this complaint, our Patient Advocate Team contacted Mr [redacted] and a self-pay rate of $100/visit was applied to his account Mr [redacted] has also been removed from the collections process at this time We admit no fault or liability and consider this matter resolved We apologize for the inconvenience ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conductIf you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted] She can be reached at ( [redacted] or via email at [redacted] @atipt.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Contact Name and Title: Lynn [redacted] Contact Phone: Chief Compliance Off Contact Email: [redacted] @atipt.com Thank you for bringing this matter to our attentionWe take all patient complaints serious and appreciate the opportunity to address your concernOur records indicate that you presented to an ATI clinic that was not a contracted provider under your insurance planATI agreed to process your claims under a patient payment agreement as if you were being treated at an in-network clinicYour claims should have been processed at the agreed upon in-network rateI apologize for the inconvenience and frustration that this process has causedWe have reached out to the Customer Service Manager regarding additional training for customer service agents on how to better manage out of network patients and payment agreementsYour claims have been corrected and will be processed a the agreed upon rateThank you for allowing us to address your concernIf you need anything further please contact our patient advocate Leta at XXX-XXX-XXXX ext Regards, Lynn [redacted] Chief Compliance Officer OFFER: Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

This response is in reference to case # [redacted] Thank you for bringing this matter to our attention Ms [redacted] initially presented for treatment in At that time, benefits were verified as a courtesy for Ms [redacted] We verify insurance coverage for our patients; however, patients are ultimately responsible to be aware of their insurance coverage, limitations, and terms and conditions of their policy including deductible, copayment, and coinsurances Treatment did not actually start until and the patient’s insurance benefits changed January 1, In the interest of customer service and good will, a one-time customer service discount of 30% has been applied to the patient’s final balance We admit no fault nor liability Our Patient Advocate Team has reached out to Ms [redacted] and she reported satisfaction with the resolution An updated statement has been mailed to Ms [redacted] We apologize for the inconvenience ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conductIf you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted] She can be reached at ( [redacted] or via email at [redacted] @atipt.com

Complaint: [redacted] I am rejecting this response because:I was called by [redacted] on 3/2/16. She apologized for everything that has happened, explained that they had resubmitted the claims from November and had received payment from [redacted] so I did owe the $50 copay for those but she would be immediately refunding the other $50, plus interest. She just wanted to check which card I wanted to have the money refunded to.I explained the whole situation and she was very nice, and I explained that I wouldn't be removing this complaint until I received the refund. She said it would credit in a day or two. It's been 4 days and I don't even see it as a pending transaction on my credit card.I need to see the refund that I've been promised by several people at ATI before we can close this.No one at ATI is claiming I'm not owed at least $50, but it isn't being credited to me for some reason. Sincerely, [redacted] ***