ATI Physical Therapy

This response is in reference to case #
href="https://bluecomplaints.Revdex.com.org/Manager.aspx?cmpl=11147259&chk=J...⇄  Thank you for bringing this matter to our attention.  Mr. [redacted] made an overpayment on his account which was timely recognized and processed in accordance with company policy. Our records indicate that Mr. [redacted] has appropriately received his refund at this time.  We apologize for the inconvenience and consider this matter resolved.
                       
Thank you for bringing this matter to our attention.  ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted].  She can be reached at ([redacted] or via email at l[redacted]

This response is in reference to case #[redacted].  Thank you for bringing this matter to our attention.  Mr. [redacted] made an overpayment on his account which was timely recognized and processed in accordance with company policy.  A repayment of $50 plus interest was approved and funded on March 2, 2016 after our Customer Service Department spoke with Mr. [redacted].  As discussed with Mr. [redacted], his bank may not recognize the payment for up to 30 days.  We apologize for the inconvenience and consider this matter resolved at this time.
                       
Thank you for bringing this matter to our attention.  ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted]  She can be reached at ([redacted] or via email at [redacted]

This response is in reference to case [redacted].  Thank you for bringing this matter to our attention.  Ms. [redacted] was treated at our facility during the time of transition from an acquired organization.  As a result of the transition, there was a delay in adjudication of the...

claims associated with treatment.  Our Patient Advocate Team has contacted Ms. [redacted] to review the patient balance and Ms. [redacted] has agreed to the current balance.  An updated statement and medical records have been sent to Ms. [redacted] per her request.  We consider this matter resolved at this time and apologize for the inconvenience.                         ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted].  She can be reached at ([redacted] or via email at [redacted]@atipt.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]ATI did make the appropriate adjustment to my balance, but only after countless hours spent with their so called Advocate team. They must have recorded messages of our conversations to show as proof. It was not an outstanding balance as I requested that I was very  unsatisfied with their errors for so long that I spoke to their "Advocate Department" notifying them I would not stand for their ignorance, and would not submit to their fraudulent corrupted business. I have no problem paying my balance as was stated in previous conversation, and I even made minimum payments till they corrected their error as a sign of good faith. Yet they proceeded to take advantage of me. It is only now that they are doing what's right since the RevDex.com has stepped in. It is an understatement for ATI to state that I am satisfied with their performance.

Complaint: [redacted]
I am rejecting this response because:I believe the error in your  billing process and amount of time between the end of my therapy and a balance I am responsible for was not generated in a timely manner which was one year after my therapy was completed.  Due to this negligence of ATI billing, I believe I am not responsible for the bill.   
Sincerely,
Marjorie [redacted]

This response is in reference to case #[redacted].  Thank you for bringing this matter to our attention.  A payment was not applied appropriately to the outstanding patient balance for Mr. [redacted].  The disputed payment has been appropriately applied to the patient’s account at this time...

and Mr. [redacted] has been contacted by our Patient Advocate Team.  Mr. [redacted] reports a satisfactory outcome and we consider this matter resolved.                          ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted].  She can be reached at [redacted] or via email at l[redacted]

Complaint: [redacted]
I am rejecting this response because:I was called by [redacted] on 3/2/16.  She apologized for everything that has happened, explained that they had resubmitted the claims from November and had received payment from [redacted] so I did owe the $50 copay for those but she would be immediately refunding the other $50, plus interest.  She just wanted to check which card I wanted to have the money refunded to.I explained the whole situation and she was very nice, and I explained that I wouldn't be removing this complaint until I received the refund.  She said it would credit in a day or two.  It's been 4 days and I don't even see it as a pending transaction on my credit card.I need to see the refund that I've been promised by several people at ATI before we can close this.No one at ATI is claiming I'm not owed at least $50, but it isn't being credited to me for some reason.
Sincerely,
[redacted]

Sent: Thursday, December 29, 2016 3:42 PM Subject: [redacted]     In looking at the account from when they had the leak it appears that there was a leak on the house line and service line at that time.  From the notes TNG repaired the service line, but anything after the meter TNG...

cannot repair, as that is the owner’s waterline.  A leak on the main line before the meter would not cause a larger bill, as that water is not going through the meter.  I was not with TNG at the time of this complaint, so I am just going off of notes in the system.   Thank you.   Shaun H[redacted] Customer Service Manager [redacted]   www.tng-utility.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

This response is in reference to case #[redacted]  Thank you for bringing this matter to our attention.  Mr. [redacted] made an overpayment on his account which was timely recognized and processed in accordance with company policy. Our records indicate that Mr. [redacted] has...

appropriately received his refund at this time.  We apologize for the inconvenience and consider this matter resolved.                         Thank you for bringing this matter to our attention.  ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted].  She can be reached at ([redacted] or via email at l[redacted]

From: Phillip D[redacted] Sent: Friday, July 08, 2016 3:52 PM To: drteam <[email protected]> Subject: ID# [redacted]   This is in response to # [redacted].  I have spoken to the resident and resolved the issue concerning her water bill.   Her bill was credited and...

adjustment made to her account.       Phillip D[redacted] Area Manager, TNG Utility Corp.

This response is in reference to case #[redacted].  Thank you for bringing this matter to our attention.  As a courtesy to our patients, we verify insurance at the start of care; however, patients are ultimately responsible to be aware of their insurance coverage, limitations, and...

terms and conditions of their policy including deductible, copayment, and coinsurances. Our intake process includes having patients acknowledge in writing their financial responsibility.  Our records indicate that Mr. [redacted] did in fact acknowledge his financial responsibility with a signature on the Benefits Form at the initiation of treatment which indicated that Mr. [redacted] was out of network with Golden Rule of Illinois covered at 45% and there was $2500 remaining towards Mr. [redacted] deductible.  Mr. [redacted] only attended 1 visit and Mr. [redacted] insurance was appropriately billed and out of network benefits were applied resulting in the billed received.  Upon receipt of this complaint, our Patient Advocate Team contacted Mr. [redacted] and a self-pay rate of $100/visit was applied to his account.  Mr. [redacted] has also been removed from the collections process at this time.  We admit no fault or liability and consider this matter resolved.  We apologize for the inconvenience.                         ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted].  She can be reached at ([redacted] or via email at [redacted]@atipt.com

I recently received a four year old bill from ATI. In calling them, I was told that they had some back files that they had reviewed and happened upon this supposed bill. Had the bill been processed within a reasonable amount of time in the year 2012, and not waited until 2016, the bill would have been paid in its entirety due to my deductible being met. Since then my husband's employer has switched insurance companies. ATI claims that I did not submit an accident form when requested, but I have the completed forms with date sent, plus the insurance company has it in their purged files. I was just I formed today that ATI has sent my claim to collections. I am confused and angry.

I think someone should file a Class Action Lawsuit against this company for Insurance billing FRAUD.
I caught the billing department billing higher fees over what I was told when I first went there.
They manipulated and lied to me to obtain a letter from my attorney.They are RUDE, UNPROFESSIONAL and file FALSE claims.
I would NEVER recommend this company for anyone ever.
My contact person Lauren has been nothing but nasty, unprofessional doesn't return calls until I call several times , is so terrible to work with and NEVER speaks the truth!
If it continues I will consider lawsuit.

I received services from ATI in San Antonio, Texas in September of 2017 for a muscle know on my back. Before the treatment began, I asked they check with my insurance to make sure I could afford the deductible. The next day, I was assured my out of pocket cost would be 25.00, so on their word I proceeded with treatment which consisted of stretches, a heating pad and TENS and knot rubbing...about 50 minutes.
First, they lied. According to the insurance, my responsibility is $250.00 because I have not met deductible.
Second, I asked what the guy on the computer was doing and they joked and said he was playing Solitaire. Turns out he is keeping time because...
How they prorate the sessions. For example they charge $100.00 per unit, they give you the first 15 minutes and after that it is charged per unit. The dude makes sure you do at least 16 minutes worth of "therapy".
My therapy was done by a personal trainer that used to work at Gold's Gym. The only time a licensed physical therapist did anything was on the last session when he "manipulated" (according to the bill) the muscle knot which hit the sciatic nerve. OUCH!
At $449.88 a session, this is 1 1/2 times more that my cardiologist.
What a rip off.

This company is horrible! The Bellevue location is unprofessional, uncaring, they don't follow proper insurance billing procedures, they don't follow up with your Doctors in a timely manor and the interns have no clue what they are doing. They refuse to take any co-pays and make you feel inferior when you ask questions. They are more concerned with talking to each other than caring for their patients! They treat you like a number and they treat two patients at one time per one therapist. There is no HIPPA privacy at all!

My therapist was so overworked that she kept telling me that she didn't have time to submit my insurance paperwork in a timely manor nor to send updates to my Doctors. Due to their billing incompetence and negligence they have sent a huge bill to me as they have given up trying to submit to my insurance! Who does that! Not even the Army does that! I am being taken advantage of and ATI doesn't care. STAY AWAY from them or you are taking your health and bank account down the drain!

Review: Issue is with unacceptable billing practices/procedures and poor customer service. I paid my invoice on-line and have a receipt of payment by my health equity card. My account does not reflect this payment. I am now receiving collection notices. I have tried unsuccessfully to call the number listed on the collection notice which lists a Pittsburgh PA address and I sit on hold without anyone taking my call. I have emailed API. My issue is with their poor billing practices, poor access to customer service representatives. I need them to update my account to reflect my paymentDesired Settlement: My issue is with their poor billing practices, poor access to customer service representatives. I need them to update my account to reflect my payment

Review: I contacted their billing department on at least two occasions and was told I just needed to wait for a bill to be issued on my account. On 6/1/15 I received a collection letter from Transworld Systems Inc. stating that ATI had requested that Transworld contact me on as a collection agency regarding an outstanding bill in the amount of 32.50.

After being on hold for over 30 minutes with Transworld to make sure that they did not place this on my credit report., I gave up. This type of collection practice, when a bill has never been issued, should be illegal.Desired Settlement: I would like ATI to explain why I was not billed. I also would like confirmation that a report was not placed against my credit.

Review: I received services from ATI in August of 2013. The first statement that I received from ATI was for half of the service dates. I paid that portion in full. I received another statement for the a few of the remaining service dates. I had called the billing phone number that was listed on the statement to establish a payment plan and was informed by their office that I could not set-up a payment plan until the remaining dates go through my insurance. Approximately 2 months later I received another statement that had all service dates listed. I had called after I received this statement to set-up a payment plan and at that time paid $50 of the outstanding balance. About 2 weeks later I received a letter from a collection agency stating that I was sent to collections for lack of payment on the account. I had contacted ATI and stated my concerns and they had told me that it was sent to collections before I had established the payment plan. I was never informed of this information when I called initially. After much frustration I had decided that I would just place the remaining balance on my credit card and they instructed me at that time if I did pay that balance I would receive a 5% discount. At this point I had assumed that my troubles would be done with this company. About 3 weeks after this was done, I received another statement in the mail for the 5% discount that they did not subtract from my balance. I had contacted the company yet again with my concerns they instructed me to disregard the statement that I had received and that the discount was taken off 2 days after the statement was sent out. When I asked for a statement showing me that I did not owe any further balance the woman briefly said okay and hung up. As of right now, I am unsure if I will be sent to collections and left to trust them when they have not proven to be trustworthy. Now I am searching for further help and assurance.Desired Settlement: I would like assurance that the discount that they assured me I would receive I do not get sent to collections for and that I will not have a remaining balance at this company. It would be great if I could receive some type of compensation for the frustration; however, I know this is not a guarantee. I just want to be done with this company.

Business

Response:

The ATI Physical Therapy team hopes this letter finds you well. The purpose of this letter is to follow-up with your correspondence sent recently to our billing office. You stated concerns in regard to your account for services rendered at our ATI Waukesha South facility. - We have verified that your account balance is zero md has been removed from collections. We apologize for any inconvenience the delay in finalizing your account may have caused. Transworld is a pre-collections agency that has been hired by ATI to help collect on past debts. Please be assured that Transworld does not report to any of the credit bureaus. The account has been cancelled in Transworld’s database. Please find the enclosed zero balance statement for your records. Thank you for reaching out to us with your concerns. Please let us know if we can be of further service. With Warm Regards, Customer Service Supervisor ATI Physical Therapy

Review: I was rear ended in a car accident. My doctor prescribed physical theraphy. ATI was a approved theraphy place and convient.They accepted State Farm Insurance and the accident claim number. The are 100% responsible for my medically required treatment.Except ATI collections want me to be 100% responsible.I have had four or more talks with them to bill State Farm. I never hear from them again. So I thought they have collected from the auto insurance policy of the driver who rear ended me. Now they sent me two bills. Account numbers [redacted], and [redacted]. And the bottom of the bills have the insurance balance at $0, and all on Patient Balance.Desired Settlement: Have ATI do the legally right thing to do bill State Farm. Stop harassing me, and stop sending bills.Have ATI call all the credit agencys to straighten this mess out. Have ATI pay me for the unwarranted damage to my credit. For all the things I could not buy or had to pay higher interest on to borrow.Your Revdex.com gives ATI a A+ rating. Phone collection and billing fraud is not A+ it is more like a F---.ATI collections reps. had at least four chances to clear this up.