ATI Physical Therapy

My name is [redacted] I live at [redacted]...

[redacted] I filed a report with Revdex.com against "Uneeda Bike Shop" here in Stockton, CA. Complaint # [redacted] and the shop owner [redacted]r has contacted me and he has reimbursed me the money I was out resolving this issue. Thank you very much for your help in this matter. Now I need to know what to do on my end to remove the complaint so it no longer reflects on his business. you may email me back or call me at [redacted] Thanks again, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

This response is in reference to case # [redacted].  Thank you for bringing this matter to our attention.  Ms. [redacted] received services at our facility in 2015 when her insurance finalized payments.  Ms. [redacted] did not receive a bill for her portion of the services...

until January 2017.  The remaining patient balance is $60 and in the interest of customer service and good will, the patient’s balance has been adjusted.  We admit no fault or liability and consider this matter resolved at this time.  We apologize for any inconvenience.

Do not use this firm for any reason. I have never had any business mess up my account worse than them. I had a bill that I had questions about. I called them to get it fixed but instead of getting me an answer to my question I keep getting collection notices. I have tried to pay this bill twice and they have messed up that too. I am filing a complaint with the attorney general for the State of Michigan.

The ATI Physical Therapy team hopes this letter finds you well. The purpose of this letter is to follow-up with your correspondence sent recently to our billing office. You stated concerns in regard to your account for services rendered at our ATI Waukesha South facility. - We have verified...

that your account balance is zero md has been removed from collections. We apologize for any inconvenience the delay in finalizing your account may have caused. Transworld is a pre-collections agency that has been hired by ATI to help collect on past debts. Please be assured that Transworld does not report to any of the credit bureaus. The account has been cancelled in Transworld’s database. Please find the enclosed zero balance statement for your records. Thank you for reaching out to us with your concerns. Please let us know if we can be of further service. With Warm Regards, Customer Service Supervisor ATI Physical Therapy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  It was told to me that the problem were three other smaller checks written not a large chech for 433. That check that you are referring to was supposed to be destroyed as I came in the next business day as my account clearly shows in August and paid the 433. Dollars in full in cash and had asked the lady at the front yo please destroy the check tear it up and throw it in the trash Snd she said she eould it is now come yo my attention that ysll have recieved double payment for that month of August because my account was paid and that check was not supposed to be cashed when I explained this to the manager st the water co she began to explain to me that there were other checks that were nsf which I am currently in the works of obtaining proof from my former bank account at [redacted] which these said checks are from I am waiting on documents from them because my account with them has been closed for over a year which was a major concern when the water co told me there were nsf checks I knew there was a mistake I do not have a history of writing bad checks I find that statement false abd slanderous Snd would like tge proof of that it is clear your company has made a huge mistake and I'm sorry but it is a mistake that has put me behind substantially financially I have had to get help to pay my rent because of your company's double charging me abd simple human error I don't scam or steal abd my account clearly shows that my payments were made when you look at it that is something you can't hide I have tge printout abd if I have to get legal help I will because this is a mistake I sm owed most of all sn apology abd second reimbursement for tge double charged abd wrong,y applied nd for that should have been destroyed and discarded in August as I asked I asked the lady yo give me the checks on I could destroy it myself and she said she could not find it at the moment but she eould note my accvount abd destroy tge check got me I have a witness who was with me that day it was my best friend Tammie lerma who actually paid tge 433 dollars on my account and still has tge reciprocal so thus is not young away I will pursue legal action right is right and wrong is wrong slso I hope my coming forward Snd telling the truth about what yalll are doing will not effect my water service while I am a tng customer as that would br illegal as well I also have several other residents here at grand oaks tgat say ysll, have told them tge sand thing within recent months that y'all found bsf checks magically sll of tge sudden and attached tgem to their bill alll geese checks just conviently seem yo be over one yo to two years old abd are on old bank accounts it seems tgere is something really fishy going on abd if I don't get justice or the right thing I will be forced to due abd go to media I sm not afraid because I am completely confident I am telling the truth Snd I sm tight and did nothing wrong thank you and have a blessed day abd I sm very thankful you at least responded to this complaint because the Revdex.com reports you have ignored alll previous complaints regards [redacted]

Complaint: [redacted]
I am rejecting this response because:
I was called by [redacted] on 3/2/16.  She apologized for everything that has happened, explained that they had resubmitted the claims from November and had received payment from [redacted] so I did owe the $50 copay for those but she would be immediately refunding the other $50, plus interest.  She just wanted to check which card I wanted to have the money refunded to.
I explained the whole situation and she was very nice, and I explained that I wouldn't be removing this complaint until I received the refund.  She said it would credit in a day or two.  It's been 4 days and I don't even see it as a pending transaction on my credit card.
I need to see the refund that I've been promised by several people at ATI before we can close this.
No one at ATI is claiming I'm not owed at least $50, but it isn't being credited to me for some reason.
Sincerely,
[redacted]

This response is in reference to case #[redacted].  Thank you for bringing this matter to our attention.  During a recent review of open account balances from January 1, 2016 to June 30, 2016, it was determined that the account for Ms. [redacted] had not been fully resolved.  We...

acknowledge there was a substantial amount of time that had lapsed since the services were received and the recent communication.  In the interest of customer service, a settlement discount opportunity was offered to Ms. [redacted], adjusting her balance to $99.26 which was estimated at 50% of Ms. [redacted]’s patient responsibility.  Our Patient Advocate Team contacted Ms. [redacted] who paid the balance of $99.26 and an updated patient statement was provided to Ms. [redacted].  We admit no fault or liability related to the treatment provided and consider this matter resolved at this time.  We apologize for the inconvenience.                        ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, Lynn [redacted].  She can be reached at (630) 296-2222 or via email at lynn.[redacted]@atipt.com.

This response is in reference to case #[redacted].  Thank you for bringing this matter to our attention.  Ms. [redacted] has been contacted by our Customer Advocate Department regarding her billing questions.  Ms. [redacted] was offered a final balance of $50 for her initial evaluation...

which included manual therapy and home exercise program provision.  Ms. [redacted] reported a satisfactory outcome and we consider this matter resolved at this time.  We apologize for the inconvenience and consider this matter resolved.                         ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, Lynn M[redacted].  She can be reached at (630) 296-2222 ext. 7193 or via email at lynn.m[redacted]@atipt.com Cindy G[redacted], PT, MPT, CHC Director of Compliance & Audit ATI Physical Therapy 790 Remington Blvd | Bolingbrook, IL 60440 O:  630-296-2222 ext. 7803 | F:  630-759-3317 cindy.g[redacted]@atipt.com | www.ATIpt.com

This response is in reference to case #[redacted].  Thank you for bringing this matter to our attention.  Ms. [redacted] initially presented for treatment in 2016.  At that time, benefits were verified as a courtesy for Ms. [redacted].  We verify insurance coverage for our...

patients; however, patients are ultimately responsible to be aware of their insurance coverage, limitations, and terms and conditions of their policy including deductible, copayment, and coinsurances.  Treatment did not actually start until 2017 and the patient’s insurance benefits changed January 1, 2017.  In the interest of customer service and good will, a one-time customer service discount of 30% has been applied to the patient’s final balance.  We admit no fault nor liability.  Our Patient Advocate Team has reached out to Ms. [redacted] and she reported satisfaction with the resolution.  An updated statement has been mailed to Ms. [redacted].  We apologize for the inconvenience.                         ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted].  She can be reached at ([redacted] or via email at [redacted]@atipt.com

[redacted] After reviewing the patient accounts that were referenced in the below complaint it was determined that the patient currently has no outstanding balance to be paid to ATI Physical Therapy.  Due to there being no balance on the patient’s account there will be no impact on the...

patient’s credit report.  ATI considers this matter closed as no further payment or refund is required.  Thank you.   [redacted], PT, DPT, CHC Director of Compliance ATI Physical Therapy 790 Remington Boulevard | Bolingbrook, IL 60440   [redacted]

To Whom It May Concern: This response is in reference to case #[redacted].  Thank you for bringing this matter to our attention.  Ms. [redacted] was a patient at our Joliet South facility from March 13, 2017 to April 19, 2017.  Ms. [redacted] was not able to drive herself to treatment and...

transportation was offered as a courtesy to Ms. [redacted].  From March 13, 2017 to April 19, 2017, Ms. [redacted] cancelled her ride 14 times without 24 hours notice as agreed upon by Ms. [redacted] at the start of care.  Our drivers oftentimes presented to Ms. [redacted] home at the scheduled pick up time and she was not home.  There were also several occasions in which Ms. [redacted] was not ready at the scheduled pick up time, causing the drivers to wait and fall behind on their rides.  Due to the impact of Ms. [redacted] cancellations on the ride schedule provided as a courtesy to our patients and the impact of an altered ride schedule on our other patients’ treatments, Ms. [redacted] was removed from the ride schedule and rides were no longer offered as a courtesy to Ms. [redacted].  As to the allegations that Ms. [redacted] was ignored during one of her sessions, the clinical schedule was adjusted to accommodate all patients, taking into consideration the transportation schedule.  During the date in question, Ms. [redacted] was scheduled to work with another provider which is customary in the outpatient physical therapy setting.  The scheduled provider was properly informed of Ms. [redacted] condition and the necessary treatment.  When Ms. [redacted] objected to treatment by a different provider, accommodations were offered to Ms. [redacted] to which she declined.  Due to the inability for Ms. [redacted] to drive herself to therapy, we had to discharge Ms. [redacted] from our treatment.  We consider this matter resolved at this time and apologize for the inconvenience.                         ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted].  She can be reached at ([redacted] or via email at [redacted]@atipt.com       [redacted] PT, MPT, CHC Director of Compliance & Audit ATI Physical Therapy [redacted] O:  [redacted]@atipt.com | www.ATIpt.com     -------------------------------------------------------------- This message contains confidential information and is intended only for the intended recipient(s). If you are not the named recipient you should not read, distribute or copy this e-mail. Please notify the sender immediately via a separate e-mail if you have received this message by mistake; then, delete this e-mail from your system.

This response is in reference to case [redacted].  An updated statement and medical records was confirmed to have been sent to Ms. [redacted] per her request Monday, August 14, 2017.  We consider this matter resolved at this time and apologize for the inconvenience.                        ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted].  She can be reached at [redacted] or via email at [redacted]@atipt.com

I believe this business gives misinformation about the cost of services. When I first went to the business with my doctors prescription and gave my Medicare and insurance card I was told they would bill it as in system and I would not have any additional payment. The date of services was 2-15-15 to 4-03-15.
I received an invoice dated 8-10-16 that showed I owed $244.88. This was 18 months after I received the treatment. They claimed that Medicare takes that long to make payment. They also told me now after all this time that the insurance only covers 85% and I was responsible for the other 15%. This was a direct contradiction of what I was told when I registered. It seems to me this is the old bait and switch. Either that or the local office needed more patients and they were the ones responsible for the misinformation. Either way I think they need to be investigated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,

Initial Business Response /* (1000, 5, 2015/12/22) */
Contact Name and Title: Lynn [redacted]
Contact Phone: Chief Compliance Off
Contact Email: [redacted]@atipt.com
Thank you for bringing this matter to our attention. We take all patient complaints serious and appreciate the opportunity to...

address your concern. Our records indicate that you presented to an ATI clinic that was not a contracted provider under your insurance plan. ATI agreed to process your claims under a patient payment agreement as if you were being treated at an in-network clinic. Your claims should have been processed at the agreed upon in-network rate. I apologize for the inconvenience and frustration that this process has caused. We have reached out to the Customer Service Manager regarding additional training for customer service agents on how to better manage out of network patients and payment agreements. Your claims have been corrected and will be processed a the agreed upon rate. Thank you for allowing us to address your concern. If you need anything further please contact our patient advocate Leta at XXX-XXX-XXXX ext 7215.
Regards,
Lynn [redacted]
Chief Compliance Officer
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

This response is in reference to case #[redacted].  Thank you for bringing this matter to our attention.  Mr. [redacted] made an overpayment on his account which was timely recognized and processed in accordance with company policy.  A repayment of $50 plus interest was approved and funded on March 2, 2016 after our Customer Service Department spoke with Mr. [redacted].  As discussed with Mr. [redacted], his bank may not recognize the payment for up to 30 days.  We apologize for the inconvenience and consider this matter resolved at this time.                        Thank you for bringing this matter to our attention.  ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted]  She can be reached at ([redacted] or via email at [redacted]

I went to ATI in April-May 2014. I was receiving both PT and OT. After I had been there two weeks, I was told that since I was completing the therapies back to back, I would only be charged for one visit. I paid at the end of each week. After therapy was over, I was sent a bill for each of the therapies, totaling over $300. The only bill should have been the final evaluation, which would not have been a total of $300+. I talked to the billing department at least three times, explaining the situation. Each time I was told that it would be looked into and taken care of. Nothing happened. I kept getting the bills. I finally decided that it was far too much trouble and started paying the bill. I paid off one of the accounts in January 2015. Two weeks ago, I received a bill of $66.59 for the paid off account. When I questioned it, I was told that a charge from April 7, 2014 had not yet been billed to me and that I would have to pay that money. Obviously, after a year, my insurance paid little, if any, of that charge. What company charges you for a service after a year? Do not go to ATI! Though the OT therapist was excellent, the PT therapist barely spoke to me; she was too busy discussing her personal life with her colleagues.

This response is in reference to case #[redacted]  Thank you for bringing this matter to our attention.  Ms. [redacted] has been contacted by our Customer Advocate Department regarding her billing questions and offered a discount in the interest of customer service for her final...

bill.  Ms. [redacted] was also set up on a payment plan and has been removed from the collections process.  Ms. [redacted] reported a satisfactory outcome and we consider this matter resolved at this time.    We apologize for the inconvenience and consider this matter resolved.  ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted].  She can be reached at [redacted] or via email at [redacted]
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ATI considers this matter resolved at this time.  Thank you.