Atlantic City Electric

The title states it all. Called them
Multiple times as I had estimated bills 4x the normal amount after they installed their meters. They stated that a credit would be provided in the next coming bills. That never happened and here we are a year later and with the price increase of 17-20% I noticed I am 60% lower. It was a way to ensure more money for AC last year. Truly despicable business practices. I know I was not the only one experiencing this and now I can say with certainty given the new bill a year later I was overcharged.

Tree trim crew (March 5th) cut a wire which is hanging down. It was not noticed until an cut branch dropped . Please advise when you will address the issue!

Ever since they put the new meters my electric bill went from $6 per month (Solar panels are doing the job!) to $144.00. They said that the new system is better and gives an accurate account. If that is true, then why does my meter not match up with the numbers on the bill. All of a sudden, they have new higher reading number than my usual low 000143 reading or similar. They said my readings are correct, but they don't show them on the bill BUT...they made it perfectly clear that now you can see what you generate in solar credits. The funny thing is...I have always seen what I generated because they deducted that amount off my bill which usually left me with a zero or low balance. They are rigging it to make sure your panels don't make a big difference and they sure as hell have for me since 2012! We should all SUE!

I received a shut-off notice in the mail when I've been paying my bills so the human that I was speaking to had absolutely no empathy it was total monotone speaking he told me I had to go and print out the bill that I paid and then fax it to Atlantic City electric and would not explain anything to me I asked him questions he ignored me he talked over me and it sounded like he was in his house watching and playing a football game eating popcorn and could care less. I asked him if I could go to Atlantic City electric building he had no idea I asked him where a machine was to fax this over he told me to Google it where do you find these people

It is more than two weeks now and I keep sending emails and leaving voice mail to GPC Customer Care Billing. They change my anniversary date because I change by third party supplier. This is a rip off and make no sense. I wanted to talk to live person but no body bother to give me a call. Why I have to pay $45 instead of my regular bill of $6.13. I still suppose to have &92 KWh credit in excess generation that ACE said I will lose since ACR move up my anniversary date which is unjustified.
My ACE account number is 55008126348.

Imtiyaz Khan
856-520-4598

This company literally robs people for using electricity in the summer. Even if you keep your thermostat on 77-80 degrees, expect to pay $500 to $600 a month. This company needs to be abolished.

Our family has been on vacation for 3 weeks of the last month and everything has been turned off and we get out ace bill and it’s more this month then any other month which is not possible

I just received my May ACE billing statement. !@#$! They have billed me approximately FOUR TIMES higher than any other bill I have ever received in TEN YEARS! I had read ACE was doing this to customers and I guess I should have expected it. But it just PISSES ME OFF! They have already deducted this TOTALLY OUTRAGEOUS AMOUNT from my account and now I have to FIGHT WITH THEM to make THEIR F-UP RIGHT! Like I don't need any more stress along with this !@#$! coronavirus crap! And, of course, you always get a bill like this on a weekend, so you have to be stressed out all weekend before you can CALL AND SCREAM AT THEM! ACE is NOT going to like what I'm going to say to them on Monday, but ha ha they could care less!

I left a message for ms [redacted] today. She was billed past her requested disconnect date of 12/29/14 at her [redacted] Apts account. I have corrected the delivery portion of her bill, which was billed by ACE--this resulted in a credit of $62.49 which has posted. However, she had a... supplier ( [redacted] ) so the supply portion has to be corrected by the supplier. We are sending them the corrected kWhs information for the period in question and will have to await for their corrections to be sent back to us. Once we receive the supplier corrections they will post to her account.

I am a disabled vet living a very modest existenceon on a fixed income in a single room. I use the LED off my phone for light. I have one 24" computer monitor with a computer, a fan and a 8,000 btu air conditioner. My bill is CONSTANTLY over $200 a month! Sometimes its thousands when they can not seem to read meter right. I have contacted them thousands of times on this matter. And they do not care whatsoever, always rudely told on the phone to "pay my F* bill!" Have reported to PUC and the BBB thousands of times. Receiving disconnect notices every month! Single worst b lood sucking thieves ever... glad you like the f'n freedom I gave part of my life for you!

I own a boat slip in Cape May, NJ. My electric bill is usually around $5.00 per month. I use "auto pay" & Atlantic City Electric debited my checking account $191.62 on July 5 I called & was informed that their meter reader person made a mistake. I asked that they credit my account the difference. They don't "credit" when they make a mistake. Their Customer Support person told me it would take a week to determine the refund & then they would mail a check. It took until 7/12/19, (7 days) to determine that I had a credit of $184.60. I called again & was told that it would take 3 to 4 weeks to mail me a check. I asked for a supervisor who told me it should only take 10 to 14 days. I told her that is ridiculous! She said she would note my comments!
Atlantic City Electric should not use the term "Customer Service", they could care less. What about if the mistake was $1000 or more?
If you utilize their online or monthly "auto pay" customers should cancel this service.

I haven't stayed at my residence since 2017 they shut my electric off I called if went from 527.78 to 2400.78 from Verde energy higher the Atlantic city electric Verde end is a scam that why people bills are high in making it hard for people it's not right they say they helping.us it not right Verde energy y'all higher the Atlantic electric ya charge me 379.87..Atlantic electric charger..120.76 it's messed up Verde got me in the hole so if people come to your house asking to see your bills do do it it will ruin ya life

I spoke with the customer and apologised for the delay in processing her refundHer refund check will be issued tomorrow 04/10/

I spoke with *** ***.she transferred me to another employee named *** *** requested the Account Receivable History on accounts Emailed customer the information requested for all accounts, * *** *** *** *** *** *** * *** *** *** ***

Per ACE's Accounts Payable department, Ms*** refund check did not get mailed out until 2/ Gwen J***

The customers November bill has been adjusted crediting the account $A corrected bill was sent to to him 10/22/The customer billed for November 10/30/and his balance stands at $He has a past due balance of $Notices will be mailed to him regarding the past due
balance until payment or satisfactory arrangements have been made

April 9, Atlantic City Electric has contacted *** *** today to discuss her high bill concerns. It is agreed the electric usage is higher this winter than in past winter seasons. Initially, the high bill concerns were thought to be related to an error with the meter reading
and the account was adjusted based upon past consumption history for like months. However, the subsequent actual meter reading revealed the energy was consumed. As a regulated utility, the Company is required to bill customers based on the amount of energy that registers on the meter. Although we try to help customers determine what may be consuming the electric, the Company is not responsible to justify how the energy was used only that the means, in which it was measured i.ethe meter, was done so accurately. The consumption recorded over the winter months reveals an average daily average kilowatt usage between between 11-kWh over the winter months. This average usage was greater during the much colder month when the average temperature was degrees. On 3/31/a reading of was obtained and on 4/7/an off-cycle meter reading of was obtained in response to the high bill cocnerns. Looking at this data it appears the electric consumption is decreasing because for this seven day period only kilowatt hours was consumed; for an average of five kWh per day. *** *** expressed she wished to pursue a meter test with the testing of the meter witnessed by the New Jersey Board of Public Utilies. A request was made to that office to mail an application to 7148 Ardleigh Street Philadelphia, PA 19119. If the meter test results reveal the meter to be accurate, *** *** will then need to further explore the electrical equipment and wiring in the home to determine if any issue exist with said equipment. I hope that you find this information helpful in preparing your response to *** ***. However, if you should have additional questions or concerns please contact me directly at *** Sincerely, *** ***Senior AnalystRegulatory & Executive Customer Relations

The same day inquiry was received, customer was contacted by Atlantic City Electric Green Power Connection regarding application for solar installation. Atlantic City Electric exchanged metering equipment in order for customer to begin operation of solar interconnection on April 27,
Appropriate documentation to support permission to operate solar system was provided to customer and customers' solar contractor on April 28, via electronic mail. During contact with customer it was shared that we appreciated customer patience and understanding and apologized for any inconvenience caused by delay of reaching appropriate ACE personnel. Pleasecontact me directly if you should have any additional questions or concernsSincerely, *** ***Customer Relations Lead AnalystRegulatory and Executive Customer Relations

Complaint: ***
I am rejecting this response because:There is no plausible reason for the bill to be that high with no-one living there My primary residence is square feet and we never have bills that high summer or winter, the condo is sq feet, no refrigerator, no one residing there, third floor, heat was on Our direct neighbor's bill (same layout, same age of heater) was 1/of my bill They are going to 'check the meter'That may resolve the problem, but to date no reasonable solution I very much appreciate the Revdex.com, how quickly they responded and how quickly AC electric has responded
Regards,
*** ***

spoke w/ mr *** apologized for long wait times to reach customer service is frustrated because he is trying to pay his bill but has dyslexia and is upset that he has to enter his account # to access payment optionssays he can't do this advised of online option so he can click and pay on
the computer but doesn't want to do this either (he could also set up autopay and not have to call or logon to pay each month) says he is going to our payment office in *** *** *** *** 3/& will pay the bill