Atlantic City Electric

Complaint: [redacted]
I understand that her bill is also due I was just trying to get the amount they wanted lower and make agreements for the rest that is all I was trying to do . 
I am rejecting this response because:
Regards,
[redacted]

After review, the customer had an excellent payment history with us prior to the described medical hardship. Taking this into consideration, Atlantic City Electric has agreed to waive the deposit on the account with the understanding that if there are late or missed payments in the future, another...

deposit may be assessed.

I called to speak with the customer. I did not get an answer and left a message with my direct number. The Company pays the charges billed by Third Party Supplier (TPS). The corrected consumption for February will have to be sent to the TPS so they can make the proper corrections. The corrections...

will be made even if the customer no longer has an active account with them. The customer should see the correction within a few weeks.

Atlantic City Electric's position remains the same at this time. The complainant was living here during the time the bill in the name of the roommate was accrued, so that amount is due as well.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer spoke with Customer Service on 2/10 regarding his high bill, ACE obtained a reading on 2/13 per service order issued by Customer Service. Mr. [redacted] Feb Bill was corrected and he was rebilled for $34.30 based on the reading.  ACE is unable to honor his request to change his meter...

after 4:30 pm in his presence, ACE can only issue an order request for a specific day, not by appointment time.  ACE can offer a NJ Board of Public Utilities (BPU) witnessed test which will need to be scheduled by the BPU. There is an application required to complete and a $5 application fee, customer will need to contact the [redacted] for the application at [redacted] 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize to Mr. [redacted] for the delay.  HE was emailed today verification of his completed application and we have issued the order to change the meter.  Once the meter is changed he will receive a a Permission to Operate notice, informing him he can turn on his solar system

I have reviewed customers account, as advised on 11/13 customer's July's meter reading was under estimated and the account adjusted with the August meter reading. The represenative issued an order to reread the meter and the order was completed on 11/24. Based on the reading obtained 11/24 it...

confirmed that the kwh usage billed from July to November was correct. Below is a comparrison from 2013 - 2015 of the customers usage between July and Septembers' billing (summer usage). It appears the increase in customer's usage could be attributed  to air conditioning use.
[redacted]
[redacted]
** [redacted] ** ** [redacted] ** ** [redacted] **
Customers account does indicate that she has called several times regarding this issue and did not receive a call back as requested on 11/13 from the supervisor.  As a one time only coustomer courtesy I have waived the $305 security deposit. Moving forward, customer will need to pay her bill by the due date each month to avoid any collection activity.  If customer receives 2 disconnect notices within 12 months a deposit will be assessed and cannot be waived the . DPL apologizes for any inconvenience Ms. [redacted] has experienced and thank her for her patience.  Gwen [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

ACE has spoken to the customer and is awaiting documentation to prove there was no fraud at the property. There was false information provided previously at the property, so ACE is trying to differentiate between the previous party and the new party.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have reviewed [redacted] account.  A $370 deposit, which
is based on her average bill times two, was assessed due to delinquency.  In the past 12 months [redacted] has been
late 12 times.  Although we empathize
with [redacted] situation, we are unable to waive the...

deposit.  Deposits are reviewed every 12 months from
when they are paid in full for possible refund. 
Once [redacted] establishes a satisfactory payment rating the deposit,
and its interest, can be returned.

Complaint: [redacted]
I am rejecting this response because: Neighbors meter readings for March were not estimated, why was mine, and because my meter reading was estimated very low for March, I was penalized in April and charged more because I was over so many kWh??? Yes I used the space heater a few times, but I also used it in Jan.($95.29) and Feb.($111.30) and  March ($70.92)   APRIL'S BILL ($339.24) You don't see something wrong here??  May ($71.99)   June ($72.26)  July ($82.63)  Aug ($143.96) My electric has never been that high, even this month when I have been running the air conditioner. There is a different meter on the house and I believe when they changed the meter they messed up the reading.
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:  They have not answered or justified why numerous phone calls and e-mails are routinely ignored.  This gives the likely impression of stonewalling and is poor business practice because the customer is in the dark as to status, required procedures and reasonable schedule times.  My meter change out was clearly not a physical replacement but an adjustment which caused a 15 - 20 loss of electricity and less than 5 minutes time on the part of the technician, who arrived unannounced.  If I had not been home and the meter changed, I would not have known to switch the required electrical settings to allow the solar panels to provide some of the electricity, again losing the potential cost savings.  The answer about the two week delay from receipt of approval until meter change out is vague and not substantiated by specifics like the number of customers ahead of me for meter modification.I still feel that their procedures are designed to delay the meter changeover since they start losing revenue at that point!!  I would like for them to demonstrate honestly that this is not the case o if they cannot do so issue a credit for the lost savings I experienced.
 
Regards,
[redacted]

Customer requested service on 6/29 which requires 24 hour notice an order was issued for 6/30. ACE made 2 attempts to connect service on 6/30, the service tech was unable to activate service due to the load on meter (fuses on).  Customer called on 7/1 and was advised due to the devastating...

 storm 6/23 there were still outages in her area which is 1st priority over any normally scheduled work. Due to the storm restoration and holiday on 7/3 the next available day was on 7/6. Service was connected approx at 12 noon 7/6.  [redacted]

Per our Supplier Relations Rep- This has been completed -Constellation updated their records and removed Customer from their collection list. The customer was called yesterday 4/27 to advise the issue has been resolved with Constellation. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I finally received the check today. 
Regards,
[redacted]

I have reviewed [redacted] account.  Our records indicate the customers meter readings has been actual readings each month since the service was activated 6/2015.  In addition to the monthly meter reading a reread was requested and completed on 7/22 due to customer complaint...

regarding a high bill. Based on the reread of the meter the customer's usage was valid.  While the metering equipment does notprovide the breakdown of energy that is being consumed there are several things she may want to consider that may have caused  an increase in her electric consumption. There are factors that may cause an increase such as weather conditions, new or faulty appliance or a change in the use appliances. Sometimes there are issues with an appliance that customers are not While the metering equipment does not provide the breakdown of energy that is being consumed there are several things she may want to consider that may have caused a increase in the electric consumption. There are factors that may cause an increase such as weather conditions, new or faulty appliance or a change in the use appliances. Sometimes there are issues with an appliance that customers are not aware of.

I spoke to Mr. [redacted] directly on 2/19/16 and confirmed April and November readings were adjusted due to incorrect readings.  Advised meter was exchanged and tested on 1/22 at 100% out reading confirmed prior months usage was correct.  Current usage on new meter also appears to be...

high.  Issued IO for reread advised would follow up on Tuesday 2/9 with results of IO and complete any adjustments warranted at that time.  Also advised that if current reading is confirmed incorrect would issue a total of 3 SLG credits totaling $15.00.  Will also be referring this matter to Millennium Supervisor as well...updating hold on account pending io results. 3/18/16 - follow up - The investigative order was completed and confirmed the current reading and usage on the new meter is correct.  No additional adjustments are warranted on the account.