Atlantic City Electric

Review: I've been contacting Atlantic City Electric for five (5) months to adjust my bill due. I was receiving estimated meter readings that were above what I was actually using. They had adjusted my meter readings on my bill, but did not adjust the amount of money billed to me. I paid $400 more than what I should have actually paid. I've been contacting the company on a monthly basis to see the progress and I keep receiving the same message that it's still being worked on. I would like my bill adjusted accordingly to reflect the money that I already have paid out. They also say that someone comes out and read my meter and cannot access my meter. I have left the gate opened numerous times and still nobody reads my meter. I have survelliance cameras around my house and they say my gate is locked. In fact, no one is coming to read my meter when I go back and look at my survelliance cameras. I also get different answers each time I call regarding my account.Desired Settlement: I would like my bills adjusted accordingly to reflect what money that I have paid for recent use. I would also like someone to come and read my meter when they say they will read my meter. Once in the past 5 months did someone come, but that's after I had scheduled the meter read, which took 2 months for that to happen. My husband was home at the time

Business

Response:

Customer was over estimated based on a 3/18 reread. Her account was only adjusted back to her January bill in the new billing system. Her over estimated usage from her November and December 2014 Billneeded to be adjusted manually because it was billed in the old billing system. I spoke with Ms. [redacted] and advised the adjustment was complete and she was credited for $318, a corrected bill will be mailed on 5/26. [redacted]

Review: I was assured that my 32 year old electric meter was to be exchanged on 8/20/14. To this day, 9/2/14, no exchange has taken place. Even with my dozens of phone calls, they keep responding, it is pending. My electric bills seem excessive and since the meter is that old, I feel I should get a new one. What does it take? I give up!Desired Settlement: Replace the meter ASAP. Thank you.

Business

Response:

Meter [redacted] was changed on 9/3/14 and replaced with meter [redacted]

Review: We went through Atlantic City Electric Greenpower dept to get solar panels installed to save money. These panels were installed in June. It is now December and they are still not using our solar panels. They were ready to go a long time ago, ACE gave us the go ahead in September and they still can't tell us why we are not getting anything taken off our bill. I have contacted [redacted] several times and still no one has gotten back to us. Since [redacted] is starting to withdrawl money from our account for the cost of the panels but we are not able to use them I am starting to think this whole thing is a scam. We are now at the point where they are threatening to disconnect our services because we can't afford the high cost of electric they keep charging us.Desired Settlement: I want to switch over to the solar energy (which should have been done a long time ago). If I still need an electric company I do not want to use Atlantic City Electric, I would use Jersey Power. I would also like them to back track to when the panels were installed and give us credit from that date. They are asking for a $500 deposit to keep our electric on. This is not acceptable and they need to drop that ASAP.

Business

Response:

The customer had a new meter installed on 9/25 which will record the amount of electricity generated by her solar panels. The October bill showed usage from her previous meter before the exchange, and the November bill showed the usage after installation. That was a 54 day period (9/25 to 11/18). The December bill will show a normal billing cycle. Atlantic City Electric services this area, so there is no option to have another Electric Utility Company for Delivery. There is the option to have a Third Party Supplier for the Supply portion, however. We hope this information has helped.

Review: In the winter months I believe I was being billed much too high (I lived in VT for years and understand electric heat in the winter), we were keeping the apartment at 62 degrees, not using the dryer or dishwasher and the bill was nearly $400 a month. The past 4 months I have been getting bills ranging from $3-$5 a month. This is wrong. I have called multiple times asking for the issues to be corrected as I do not want to get a very expensive bill. Customer service has not information anytime I call, they have been unable to let me talk to billing or correct the issues. I do not know if I am being credited for the expensive bill or if it is a billing error. The tell me that the meter is being read and it is not estimated. They also tell me that they can see that electric is being used. I Do NOT want to be held responsible for the back payment if they can not correct this issue of if they find they are making a mistake. I do not have patience to call about the same problem each month with no corrections.Desired Settlement: A. I want, in writing, a statement that I will not be held responsible in any way, including financially for April, May, June and July 2015 electric bills.

B. I want all future bills to reflect the exact amount of electric being used with appropriate amount due.

Business

Response:

The meter servicing this customers property was changed on 07/06/15. The Company is still waiting for the results of a meter test. The meter reading verified the customer was billed based on the amount of energy that registered on the meter. If the test results indicate the meter was not functioning properly an adjustment may be made on his account per NJAC. Any adjustment resulting in a debit on the customers account would be eligible for payment arrangements.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it is not my responsibility to pay any debt on the account. I have been begging AC electric to correct the error since April. This is now the second meter being exchanged and tested. AC electric has a monopoly and there are no other options for me to use. Also they can not just make up a number for me to pay.

Regards,

Review: I have had AC Electric for over 4 years. I lost my daughter and fell into some hardships and was not paying the full amount of my bill, but still paying some each month. When they threatened to turn off my service I called them to explain and they said I could not make a payment plan until I gave a deposit of $470. I never even had a deposit when I first got the service. I sent them a $500 payment and they took the $470 and used it towards the deposit and only put the remaining $30 towards my bill.Desired Settlement: I would like the deposit to be taken off and credited towards my bill.

Business

Response:

I have reviewed [redacted] account. A $370 deposit, which

is based on her average bill times two, was assessed due to delinquency. In the past 12 months [redacted] has been

late 12 times. Although we empathize

with [redacted] situation, we are unable to waive the deposit. Deposits are reviewed every 12 months from

when they are paid in full for possible refund.

Once [redacted] establishes a satisfactory payment rating the deposit,

and its interest, can be returned.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased an investment property in December 2014. The home was vacant as it required some renovations in order to obtain a certificate of occupancy. For some reason, Atlantic City Electric required a deposit from me in the amount of $231.45 just to turn the power on. The home was occasionally being worked on for a few hours, a few days per week with no electric being utilized the rest of the time. My bill as expected was consistent and accurate from Dec 2014-Mar 2015 considering the amount of time I spent working on the property during my time off from work. Then the bill from April arrived at over $400. Note that the heat was not utilized when no one was there. Unfortunately, I have not been able to register my account online after multiple attempts to be able to obtain exact figures. I immediately called and spoke with a customer service rep who said she didn't know what could have happened. I advised her that since the home is not in the greatest of areas that maybe one of the neighbors was potentially stealing electricity because there was no way that much power was used in a vacant home. The rep stated that they would assign an investigator who would look into it and get back to me within a few days. No call back. Called back and was told they didn't have a record of it. Spoke to another rep who said she would look into it and call me back. No call back again. Bills for months May through now September have all been in the same range as far as power used and billed amounts. I called back on Tues, 9/29/15 who tried to tell me that the bills for Dec-Mar were all estimates and that April had the true reading. However, she could not tell me what the reading was in Dec 2014 when I bought it or when the last reading was even taken leaving the possibility that I was billed for months of the previous owner's electrical use. Needless to say I left a message for a supervisor on 9/29 who was supposed to call me back within 24 hours per the voicemail. You guessed it, 10/2, still waiting.Desired Settlement: My bill from April 2015 should be no higher than the previous months or those after. My deposit was being used to cover the bills from December 2014 through March 2015 and should have been continued to be used through the current bill or until there was no more deposit money left. I would like to hear back from AC Electric to resolve the allocation of the deposit. The month of April 2015 shouldn't even be a discussion, they have no way to support billing me that much on a vacant property.

Business

Response:

ACE records

show the customer requested service December 11, 2014. A $230.00 deposit was

billed due to the unacceptable payment history the customer had established at

another location serviced by ACE. The customersfirst bill

was December 11, 2014 through December 15, 2014. The bill was for $236.32.

$230.00 was the deposit. The next bill

for charges was December 15th through December 17th and

was for $35.83. A request to disconnect service was made by the previous owner

and our records indicated the service was disconnected on December 17th ; a final bill was rendered. Since the customer had paid the $230.00 for the deposit

a credit of $187.87 remained on the account after the two bills for consumption

totaling $42.11 were deducted. Once determined the service was still connected a

new account was established for the customer and he received a bill for the period

between December 17, 2014 and April 21, 2015 (125 days ) based upon the amount

of electricity that had registered on the meter. The Company obtained an actual

reading on December 11th when service began in the customer’s name

and although the final bill up to December 17th indicates it was an estimated

reading, subsequent actual readings were obtained substantiating the amount of

electric the customer has been billed for. The bill from December 17, 2014

through April 21, 2015 was $454.03, an average of $3.63 per day. We are unable

to tell customers what used the service at the location, however; due to the

time of year the usage can most likely be attributed to heating. The credit on account

number [redacted], $187.87, and has been transferred to the new account, account

number [redacted]. The $187.87 posted toward the electric balance and

another deposit was billed in the amount of $195.00. His balance currently

stands at $585.12 (minus the deposit leaves $390.12 for electric usage).

Review: I moved from 1 apartment complex to a townhome community back in Dec 2014. On 12/17/14 I placed a request for the company to please disconnect my services at my previous apartment and to start services at my new townhome ASAP. The Rep stated the soonest availability to start services was 12/29/14. Since then I received two bills from the company for my old apartment while getting new bills for my townhome. I was never issued a final bill. I contacted the company and spoke with a rep on 2/17/15 to check the status of the disconnect. The rep stated that the disconnect had not been processed and that I was to fax over my current lease that reflected the date I moved in to my current residency. I faxed the documentations on 2/18/15. As the beginning of March approached I still did not receive a finalized letter that stated my service at my old apartment was disconnected. I called the company on 3/11/15 and spoke with a representative that stated she was unable to read the documents on my previous calls due to a system update; the company was "working on the system". She was to document the conversation and research the issue further. I contacted the company again on 4/8/15 and requested to speak with a supervisor. Spoke with a supervisor who states the call from Dec needed to be pulled and listen to in order to put the disconnection request in; so far the disconnection had not taken place. I was expected to have a return call no later that 4/14/15. No rep/supervisor contacted me. I returned the call only to be able to leave voicemails that went unanswered or a busy tone. I called on 4/29/2015 spoke with a rep that stated they were unable to verify the date the request was put in and all their were able to see was that the status was still pending. Called and left messages for the supervisor to call me back on 4/30/15 & 5/5/2015. On 5/7/15 spoke with the supervisor who states there was nothing they can do further & I needed to speak to my previous apt for payments.Desired Settlement: I would like my services to be disconnected from my previous apartment effective 12/31/2014 and a refund check to be issued for the payments I made that were pass my lease date of 12/31/2014. I would also like all this to be documented in writing and a finalized letter stating the balance has been adjusted and placed under my previous apartment complex's name/responsibility. I would also like some type of compensation for the 6 months that it has taken for this issue to be resolved. The representatives at Atlantic City Electric are rude, uneducated, and lack customer service. Their lack of communication between the company and proper training for customer issues is unexceptionable from a utility company.

Business

Response:

I left a message for ms [redacted] today. She was billed past her requested disconnect date of 12/29/14 at her [redacted] Apts account. I have corrected the delivery portion of her bill, which was billed by ACE--this resulted in a credit of $62.49 which has posted. However, she had a supplier ([redacted]) so the supply portion has to be corrected by the supplier. We are sending them the corrected kWhs information for the period in question and will have to await for their corrections to be sent back to us. Once we receive the supplier corrections they will post to her account.

Review: My problem started 6 months or more ago I kept my bill paid in full, One day I noticed my bank had took several withdrawals from my checking account to pay ac electric I called them ASAP well my son in law [redacted] had paid 100.00 2xs and used my debit card , claiming ac electric had it stored automatically when u called them, I called them they and they said call ur bank td I called bank well bank put a hold on my checking account

As far as ac electric , I did not know it was on there permantley at the time , well next thing I know ac electric was charging me a 250.00 or 300.00 deposit they were keeping my payments and saying I still owed money on bill, I called head guy he said get a letter from your bank saying you did not know of bank hold and he would cancel deposit I

Got letter from td bank yogi that's my bank guy , and I faxed it , nothing I called ac electric again oh now you got to send us letter of credit from south jersey gas for 12 months then we will cancel deposit I got letter from south jersey gas faxed it 4 xs now every time I

Fax these letters they say they didn't get them , they couldn't read them I've spent 0ver 30.00 in faxes and more in gas , faxed from post net in Seavile, staples, I've called them it's crazy now I still owe them 200.00 for a bill cause they keep taking my payments for deposits please help me, I never had my electric shut off , i

Don't even have ac please help me get this resolved , tired of jumping through hoops , faxing, calling, making copies, costing me a fortune in doing this , now I pay them cash bank has cancelled payment holdDesired Settlement: To cancel the deposit like manager said he was gonna do and credit back my money to my bill

Business

Response:

[redacted] was assessed a $230.00 security deposit on 12-4-15 due to two returned payments in a 12 month period from June and December 2014. Additionally, [redacted] has had 10 late payments in the past 12 months and owes a past due balance of $350.59. The deposit of $230.00 will remain until the account is closed or an satisfactory payment history is established.

Review: On January 7,2014 I accidently overpaid my electric bill via online banking. I contacted Atlantic Electric on January 9,2014 and they confirmed that my account did show an over payment in the amount of $1352.47 and that if I faxed a copy of my bank statement showing that the funds had been transfered I would receive a refund check. I have called twice a week since then for an update. I have been told on several occassions that the check had been processed. As of Februrary 3. 2014 I had still not received said refund and contacted the electric company yet again to discover that not only had my refund not been processed but that they had deducted my current electric charges from the overpayment. I asked to speak to a supervisor and was told that there were none available and someone would return my call. An hour later I received a call from a supervisor who told me my refund request was being reviewed and could not be processed until it was determined that I did in fact make an overpayment. When I asked how they took $154.94 out of my overpayment I was told that they automatically deduct current charges from an account with a credit balance. I asked how that could be possible if they were still in the process of deciding if I overpaid? Where did they get the money from? I did not authorize any payment. The supervisor was not able to give me an answer. I asked to speak to a manager. NONE available...was told I would receive a return call at the number I provided. I am still waiting 18 hours later. The overpayment they are holding hostage is my mortgage paymemt for this month. I am expecting that they will be able to reimburse me the late fee of $79.00 my bank charges for late payment of my mortgage.Desired Settlement: I would like my refund check as soon as possible. The electric company can clearly see it was a mistake. I am certain they would expect me to pay my bill on time. I cannot understand why it so difficult to refund my money.

Business

Response:

A payment of $1,415.30 posted on the customers account on January 7, 2014. The customer called and reported the over payment on January 9th. She was advised at the time of the call proof the payment had cleared the bank would be needed prior to the Company issuing a refund. There is always a possibility a check will be returned by the bank unpaid for various reasons. Unfortunately, it takes time for a refund to be processed. Once a payment posts on the account it shows as a credit so any additional charges on the account are deducted from the credit. The refund was processed on February 5th and mailed on February 7th. The customer should receive the check sometime this week.

Review: Atlantic City Electric has a policy of obtaining large security deposit of $500 for our account. Per Atlantic Electric's own Statement of Terms and Conditions Applicable to Deposits, we do NOT meet any of the criteria listed under the residential customers section. We have obtained a letter of credit (that was faxed twice to Atlantic Electric) from our prior electric company, PSE&G confirming our excellent credit history with them for the past 22+ years. We have excellent credit; do not owe any outstanding bill for prior residential service; our service was never terminated; never missed a payment...payments were always paid in full and on time; our credit has not materially changed; and we have never interfered or diverted service! In addition, Atlantic Electric has illegally misappropriated and diverted funds from our last payment to cover this deposit.Desired Settlement: The security deposit of $500 should be waived at this time due to Atlantic Electric's own policy. We were told by an Atlantic Electric representative at the on-set of setting of the account, that once a letter of credit was received by PSE&G, the deposit would be waived.

Business

Response:

The service at the customer's new location was set up in [redacted] name. The letter of credit was sent to ACE and was in [redacted] name. The letter was not accepted because of the two different names. Originally [redacted] name was not on the account. His name was added on July 6, 2015. The deposit has been waived.

Review: Last week we were outside grilling and noticed a device attached to my house and hvac unit. Upon inspecting the unit we found enough information on the internet to trace it back to Atlantic city electric. This box was for a energy wise rewards program we did not sign up for. We called in and explained the situation and was told they could not help us at this time as the computer were being upgraded. No one called back and two days later we started this all over again only to have someone confirm that this was supposed to be installed at [redacted] which is not my house. After some discussion we agreed to keep this box and enroll in the program with the stipulation that they come back and install it correctly as the cables they left were not done properly. They would have been a trip hazard for our hvac service technician to start off and the installer left things as though he was unfamiliar with our type of unit. We wanted these items corrected and they agreed. They would send someone out in a day or two to fix this but we came home to find it ripped off the wall. There are now three holes in our almond colored siding filled with white caulk. It seems no one there can take or follow directions. We are currently in the process of getting our home in order to put it up for sale and this is unsightly not to mention not what we asked for. Needless to say the frustration level between myself and my husband has gone through the roof.

Business

Response:

Business

Response:

The original response to this matter was sent on 9/30/13. I also faxed a copy of the same on 10/7/13. Below is the original response sent on 9/30/13. The original response that was sent to the Revdex.com was blank. It was submitted in error. Please accept this as Delmarva Power's response to Ms. Wolset's inquiry. The installation of the [redacted] devices are completed by [redacted] which is a third party contractor hired by [redacted] Ms. [redacted] inquiry was directed to their office to be addressed. I have been advised that the complaint regarding a [redacted] installed at her house without her authorization has been completed. Ms. [redacted] did initially agree to keep the device after it was installed.[redacted] dispatched a technician to the residence to fix the issue with the hanging wires. When the technician arrived at the residence he verified that the customer had a high efficiency unit and would not be able to complete the installation due to the incompatability of the unit with the [redacted] The technician removed the device and filled the holes. Ms. [redacted] called in and stated that the holes were filled with white caulk that did not look good on her almond siding. A technician was dispatched out to her residence to replace the while caulk with clear caulk. I have been advised that Ms. [redacted] was completed satisfied with the results.

Review: my account for atlantic city electric is [redacted] My bill has increased from $4.13 in April all the way to $213.18. The problem is I have solar so that increase would be impossible. Ive contacted Atlantic city electric 4 or 5 times since July through today. They tell me they cannot help me because of the solar and direct me to their green dept at [redacted] No one answers the phone and you have to leave a message. The message states that they have 3 days to call you back but they never do. I have been calling since July. I have been paying these bills so nothing gets shut off but its wrong. My solar is NRG and they have repeatly said everything is working on their end. I check my panels on the internet and they show everything is working good. Please helpDesired Settlement: I wanted my overcharged bill refunded and someone from Atlantic city electrics green dept to contact me.

Business

Response:

This customer has a 5.59 kW system. When they applied for interconnection, they could have used a 11.46 kW system. So they are only meeting about half of their energy needs with the system. It was a hotter summer this year and they will have a bill over the summer months with the use of Air Conditioning. A review of the bills shows all of the meter readings were actual. Since the meter readings have been verified to be correct we can assume the usage the customer was billed for is also correct. An adjustment on the account is not warranted.

Review: On Nov 30th 2015 a.c.e billed me for $209.70. I called them to dispute my bill, the rep told me that it would cost me $25 to send a tech out if I cannot read the meter myself. I called my apt complex and they told me that I do not have access to the meter room that only a.c.e does so I called back a.c.e and told them. This rep told that they would send out a tech on 11/24/15 free of charge since I do not have access to the electric room and would put a hold on my a/c so payment would not be taken out until the meter was read. Needless to say they took the money out of my a/c because I have auto pay. I called back and this other rep said the previous person I spoke to didn't put a hold on my payment they put a hold on my a/c being sent to collections and a tech didn't come out because my next reading is on Dec 9th. Dec is here and they sent me a bill for $ 39.20. I called back and this rep told me that the meter reading was right and I should call and electrician to check out my apt cause something used all that power in the month of nov and in Dec my bill went down to 39.20 and that was also a correct reading. I asked to speak to a sup and when he got on the phone he was very unprofessional and said that there is really nothing he can do because it shows that my electric usage for Nov was that high. My bill has never been this high except for in Aug 30th 2014 which they charged me 178.76 and over the next 4 mths they credit my bill because they read the meter wrong. I would like to have this looked into and have my bill adjusted because my electric usage have not charged this drastically over the 5 years I have been here and to say that only in Nov "something" used that much electric and I should pay and electrician to come to my apt is not acceptable.

thank you in advance.Desired Settlement: Adjust my bill. Because there is no way I used that much electric when I'm mostly at work. And since a.c.e is the only one with access to the electric room in my apt complex per my apt mgt team it must be an error in reading the meter.

Business

Response:

Meter readings for Nov and Dec were over-read by 1000 kWh's. Made corrections to both Nov and Dec meter readings and applied two $5 ($10 total) billing accuracy credits for the two misreads. New bills have been issued (see-attached copies). Customer has a credit balance of $191.21-. Please relay our apologies for the meter reading errors.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: My bill was overpaid in error by a large amount. Atlantic City Electric has been holding onto this overpayment. In May, the amount of overpayment was $1,036. Now, in June, according to Atlantic City Electric, the amount of overpayment is currently $959.89. I need the overpayment refunded urgently so that I can pay other bills.

When I call Atlantic City Electric, the representatives say the refund was first requested on May 12, but they do not know the status of the refund. They say the refund request is handled by another department. When I ask to speak with someone in that department, they tell me the other department does not take calls.

I need the overpayment refunded now. Without this refund, I will not be able to pay the mortgage this month (June). Maybe the company did send a check, or maybe it did not. No one at the company can tell me for sure. I cannot simply wait to find out. Please help me secure this refund right away.

Thank you.Desired Settlement: Immediate refund check made payable to me.

Telephone call from the company.

Business

Response:

Our records indicate that the refund check in the amount of $959.89 was issued and mailed on June 16, 2015. The refund check number is [redacted].

Consumer

Response:

Review: [redacted]

I have spoken multiple times with Atlantic City Electric about this matter. The company has been stating that the refund check, payable to me, was issued and mailed on June 16. The company says they mailed it to a different address. The person at that address was watching for the check to come in, but he insists that he never received it. So, now the company has been telling me that they would investigate further, and if the check was not cashed, then they would stop payment on it and mail me another check to my address. As of this date, I'm still waiting for the refund. Thank you.

Regards,

Business

Response:

The refund check mailed on 6/18 was sent to an incorrect mailing address. ACE's Accounts Payable department has stopped payment on the check, corrected mailing address and reissued another check for $959.89. This check will print tomorrow, 7/31 and will be sent over night to Ms. [redacted] the same day. I called customer to advise but she was unable to talk, she stated she will call me back because she was driving. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

With reference to complaint ID [redacted],

I received a refund check on August 1st for the full amount due from Atlantic City Electric. A big thank you to [redacted] for her help! Thank you to everyone at the Revdex.com and Atlantic City Electric.

Sincerely,

Review: I moved into my apartment April 1, 2013. At that time I had to give a $200 security deposit that was to be refunded after one year. Since it has been one year, I sent an email asking about the status of my $200 refund. On 5/16/14 I received an email stating that after one year deposits are either refunded or applied to any unpaid balance. Since I do not have an unpaid balance and the $200 has not been refunded to me I sent another email stating that I would prefer to have the $200 applied to my account. On 5/20/14 I received an email stating that the $200 would be applied to my account on December 22, 2014. Why would I have to wait another 8 months to get my refund?Desired Settlement: To either send me a refund check for $200 or apply the $200 credit to my account, since it has been one year.....

Business

Response:

Deposits are billed to customers to establish or re-retablsh credit with the Company. To have a deposit refunded a customer must make 12 consecutive payments on time and in full. Unfortunately the customer carried a balance from month to month most months and there were months that the billing went out back to back with no payment in between. It will take seven months of payments made on time and in full payments to bring her payment history up to the good or excellent status needed to have the deposit refunded or applied to the electric account.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am a retired senior citizen.During the winter months I always try to pay a little extra towards my monthly bill so I have a little bit extra in my account for the summer months.In January 2015 they stole all my reserve monies out of my account.I have been trying to get the money back from them since Jan./2015.I have called several times and have been told each time that the money would be returned to my account which has never happened.Desired Settlement: I just want the money back that they stole from me plus interest

Review: Several months ago Atlantic City Electric changed my account number without notifying me. I make payments utilizing my online banking service. The payments, unbeknownst to me, were not getting applied to the correct account since AE had changed the account number. I have been trying to resolve this issue with AE for months and rather than being resolved they continue to try and charge more and more money. For example, my July bill showed a balance of $1,767.35. Included in this is supposed to be a "security deposit" that AE is now trying to collect due to their mistake in billing. I paid $1,000. Today I receive a phone call that my new balance is $2922.51. I asked the woman on the phone ([redacted]) what the amount of last month's usage was in terms of amount owed. She stated $402.11. If I had a $767.35 balance from last month (which again included what I think is a fraudulent way of collecting a security deposit) and this months bill is $402.11, how do I have a balance of $2922.51? Every time I try and contact someone about it they are unable to answer my questions. After months of trying to have this issue resolved I finally feel as if someone needs to step in and help me with this. From what I can see on the Revdex.com website my issue is not unique to this company. Please help me in resolving this matter.Desired Settlement: I would like the security deposit removed from my account since I feel the only reason my payments were delinquent is because AE did not notify me for several months that my account had been changed. In addition, I would like to know how my bill keeps becoming so inflated and where they are coming up with the amounts they are charging me. I would like all of my payments applied and a true number of what is actually owed according to usage only sent to me.

Business

Response:

In or around November 2014 ACE notified all customers that we were switching to a new billing system and their account numbers would change. The new billing system went into effect January 2015. [redacted] was assessed a $230.00 security deposit on 12-4-15 due to two returned payments in a 12 month period from June and December 2014. Additionally, the change in account numbers did not cause any delay in posting payments—the system wasset up to recognize the old account number and post the payment accordingly. Below are a list of payments amounts and posting dates:12-5-14 $150.001-5-15 $200.002-5-15 $185.003-16-15 $160.004-9-15 $160.505-7-15 $140.006-8-15 $115.007-8-15 $120.00The balance is $350.59. [redacted] has had 10 late payments in the past 12 months. The deposit of $230.00 will remain until the account is closed or an satisfactory payment history is established.

Review: Atlantic City Electric: My mother passed away January 2014, leaving her bills for Atlantic City Electric in her name. I have tried multiple times to have the account closed(mother's deceased account) and reopen a new one in my own name(New Account). The company will NOT proceed with opening a new account until my mother's account is paid off. Due to the fact that she passed away leaving No estate or probation done, there is no way of paying her account. The company shut off the power to our home this past monday, October 6 2014. Leaving me no choice but to borrow money from someone to pay half of the bill just so I could turn the power back on for my safety. There is no way of paying off my mothers old account balance, plus our new active electric on the same account. I have never heard of a company forcing someone to pay for an account which the account owner is deceased.Desired Settlement: I am requesting the account be closed. Leaving the account balance as of January 2014 and PRIOR to be canceled and written off. Opening a new account in My name and starting fresh with no issues.

Business

Response:

We have been advised the customer of record at this location passed away in January2014. The bill continued in the deceased customers name pending receipt of thedeath certificate, a letter advising ACE there is no estate and documentationproving the residence of both of the daughters applying for service at thelocation prior to January 2014. ACE has not received the requesteddocumentation. Once received and reviewed the new parties applying for servicewould not be responsible for the balance incurred prior to their taking positionof the property. Without the documentation we are unable to disconnect servicein the current customer of record’s name and begin a new account leaving abalance a deceased customer could not have incurred.

Review: Sent repeated letters of credit to wave the $500 deposit witch is still being shown on my account.Desired Settlement: The deposit is to be waved and all moneys payed to be put towards my bill

Business

Response:

I have left a voice mail message for Mr. [redacted] today. The letter of credit previously provided has been reviewed and approved. The deposit of $500.00 has been waived and the payments totaling $459.03 have been applied towards his electric charges. This reduced the balance on his account to zero. A corrected bill reflecting the same has been requested.

Review: I am due to receive my full deposit amount after 1yr of service. This was requested the beginning of Dec (w/I enough time of the schedule date). Instead, they credited my Dec acct with my refund monies. There is record of my call explaining to refund my deposit and NOT to apply this. When I called in Jan 2015 after receiving a bill stating no balance due, it was bought to my attention the same thing was done. I called again and spoke with a supervisor named [redacted] who assured me this wouldn't be done again and that she saw my previous request. She then n put in another request to get back the remaining balance -less $50 that was taken. I received yet another bill for Feb 2015 stating no balance due and spoke with ANOTHER supervisor named [redacted] who stated the same thing [redacted] had but this time was told I'd receive a same day call back but never did. I then called back a week later and spoke with ANOTHER supervisor named Ms. [redacted] who gave NO assistance. Meanwhile, my deposit keeps getting deducted by $50 each mth for the past 3 myths and I'm getting NO resolution. I've also explained they've put in a financial hardship position as I was expecting these funds.Desired Settlement: REFUND MY DEPOSIT

Business

Response:

A refund check of $115.12 was mailed out on 1/30/2015, this amount reflects the deduction of Ms [redacted] December Bill of $49.77 and her January's Bill of $55.25. Ms [redacted] requested a refund of her deposit on 12/12. The CSR issued a request which has to be sent to our Remittance Processing Department, which may take a couple of days to receive and can take up to 7-15 days for processing and disbursement. ACE changed over to a new billing system as of 1/05/2015 and there were no transactions processed after 12/26/2014 due to the change over. ACE has experienced some delays in transaction due the fact that many transaction received had to be entered manually. ACE apologize's for Ms [redacted] delay in processing her deposit. Gwen J[redacted]

Consumer

Response:

Review: 10423720

I am rejecting this response because:

I’ve recently filed a complaint with Atlantic City Electric on 1/31/2015 and recv’d a response on 2/2/2015 stating the issue was resolved and they would refund my remaining deposit of $115.. My original deposit amt should’ve been $220 but they continued to deduct months from this AFTER I called many times to tell them not to. The reason for this email is because I called Atlantic City Electric last night and was told my issue was still in research and they had NO information on my deposit mailing. I was told to call back today and ask for Gwen J[redacted] They are experiencing a 2 hr wait time to talk with someone and I don’t have that type of time to be on hold that long. I’m am seriously depressed over this as I’ve explained to them several times that this is a financial hardship (as I was waiting and depending on this money to assist with paying other bills). I am at my wits end with this deposit and knew it was a lie when I read they said it was mailed on 1/30. Please, if you can, please assist me with this issue in getting the remaining monies that are owed to me mailed. [redacted]

Business

Response:

Per ACE's Accounts Payable department, Ms. [redacted] refund check did not get mailed out until 2/4. Gwen J[redacted]