Atlantic Volkswagen

[To assist us in...

bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: Paulo Azevedo <[email protected]>Date: Wed, Jan 6, 2016 at 8:28 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Dear [redacted], good MorningAs per our conversation a few minutes ago, I Confirm that “Kolb Eletric Inc” did not fulfill their promise to refund ($85.85) the over charged service.Any assistance in this matter will be greatly appreciatedBest regards[redacted] [redacted]Complaint #[redacted]

After speaking with the electrician, here are the facts as we know them to be.  The electrician called to let the homeowner know he was on his way and an ETA.  She indicated to him that an appraiser was at her hone and could he come and pretend to be her brother, so the electric work being...

done would not effect her appraisal.  The electrician explained that he could not do that and offered to reschedule, he then notified the office and informed his supervisor what the homeowner requested.  The electrician was then dispatched to another job, once that job was completed our dispatcher spoke to [redacted] and she indicated it was OK for the electrician to come.  Upon arrival the all of the lights in the living room and the hallway were off.  The electrician checked the electrical panel and noticed one (1) tripped breaker.  The electrician then took a light down that [redacted] wanted replaced and noticed the neutral wires were burned.  The electrician restripped the wires to remove the burnt wiring and installed the new light fixture.  The new light never came on, but the breaker held so he notified [redacted] of the issue and she indicated it was ok for him to troubleshoot further.  The electrician looked through the bedrooms, hallway and bathroom receptacles and switches, they all had no power , he told the customer there was an issue and that she could have a broken cable.  [redacted] only allowed the electrician to go in certain rooms, so he was only able to troubleshoot where she allowed him to go.  [redacted] then started complaining the electrician messed up her home and refused to pay for the service.  The electrician then left.

[redacted]
I have...

reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is still in process.The work has been scheduled but not completed yet.[redacted]

On 4/19/17 I had a message on my answering machine from Scott of Kolb Electric.  I returned his call and was told he was at lunch and would call me back when he returned.On 6/2/17 he called me back.  He apologized for the way I had been treated and seemed sincere.  He told me I would...

be getting a check for $95.  He also, per my request, assured me that he would send me a receipt and a copy of my warranty for the work that was done.He also told me that the employee was on a "probation period".I accept his apology.

Kolb Electric has decided to credit [redacted] in full for $297.13 as a courtesy.  However we would like it known that the code [redacted] referenced is important in this case.  It is not written any where in the National Electrical Code that a dedicated outlet must be a single receptacle or that a duplex receptacle can NOT be used.  Article [redacted] and article [redacted] do not require appliances or equipment on dedicated circuits to be single outlets.  Once could argue as a matter of opinion it should be or not.  We installed the single receptacle to simply satisfy the request not because our work was incorrectly performed.

Good Morning,
I do apologize for delay in processing the refund.  Our accounting department has been short staffed because of the holidays.  I have spoken with our controller and he has assured me the refund will be processed to your [redacted] today.

To Whom It May Concern,
I apologize for your concerns and wanted to let you know that we will refund $85.85.  If you paid by credit card the money will be refunded back to the card you used.  If you paid by check, a check will be issued.
Sincerely,
Brandy E[redacted]

We have been touch with [redacted] and are scheduled to go make the repairs at their home on Wednesday 2/10/16.  There will be no charge for these repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Date: Fri, Jul 1, 2016 at 2:31 PMSubject: Complaint [redacted]To: [redacted] <[redacted]@myRevdex.com.org>[redacted], We apologize for the delay in our response as our owner has been out of town.  Here is our response to [redacted]’s rejection to our complaint: The complainant, and all customers requesting work, was quoted our rates before we came to the jobsite and was aware of our charges.  Our electrician must have had authorization to troubleshoot the circuit or the complainant would not have let the electrician work on anything other than the light, much less for multiple hours.  We requested a copy of the second electrical company’s findings to back up the complainant’s claims but did not receive it.  Two different people in our organization returned the complainant’s calls and left messages but when the complainant called back she claimed no one had called her back.   We do not agree with the complainant on the facts of this job.  In light of the small value of this invoice and the time it is taking to repeatedly address it with the complainant, we will agree to waive the invoice if the complainant agrees to drop this and any/all complaints against our company, not contact our company again and stop making these accusations about our company.Thank You,    Brandy EOffice Manager

Per the manager from the branch, we are visiting the customer today to make the necessary repairs.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  If the work had been completed correctly the first time, there would not have been a need for Kolb to come out a second time.  I had no conversation with anyone in their company about disassembling the ceiling fixture and returning it to the store.  That doesn't make sense.  I don't have those type of skills, I am not an electrician.  This reply, from Kolb, is a lie, and completely illogical.  I followed the information that the "first" electrician gave me when he said, "if there's a problem to call the company."  He didn't say that we charge our customers, if we come back out to resolve problems with our work.  Instead, he bragged about the company's customer service.  I see he lied.  Most companies stand behind their work, and are happy to make their customers whole.  They have very poor customer service, now I see that their employees are not qualified, certified electricians.  Again, if the work had been done "right" the first time, there would not have been a need for me to contact the company, a second time.  People beware!
Regards,
[redacted]

I am having additional issues with my vehicle that I would like to document. I am contacting the dealership as well but...

the most recent issue happened yesterday night. Rain water is coming through the door and is coming into the vehicle, a few times I have even felt it on my knee. The second issue is that I believe my vehicle is omitting carbon monoxide into the vehicle. This is the issue that happened last night. Through out the week I have been driving with windows down because the weather has been nice. Yesterday I decided to keep my windows up as I was driving home and I had my AC running with the recycle air button on. Within 15 minutes of operating my vehicle I noticed that I was becoming very groggy, to the point where I was unable to keep my eyes open. I turned off my ac and opened my windows and then was fine again. I am contacting them in reference to this issue. I do not want the carbon monoxide issue to be taken lightly. Last time I had contacted the dealership I was informed that they do not offer loaner vehicles. For this issue, I feel it is especially important for them to research it, and I believe they will have to give me a loaner vehicle for the duration of time they are investigating. I should not have to sit in their showroom for 3 hours while they research it. I do not believe a dealership would not have loaner vehicles, every dealership does. Where I work we have over 20 loaner vehicles, we know about customer service and how to appease our customers. I hope I get the same consideration. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I inquired about a used car listed on their website. I spoke to someone named [redacted] over the course of a few days. the car was listed at $3995, but she told me on Sat Aug [redacted] that the car had dropped to 2995...I went in on Aug * to buy the car. I was told that the last listing was for 3995, after which I told them that [redacted] told me that is had dropped...they charged me 3500 for the car. I asked [redacted] about the descrepancy in the price that she told me over the phone, I was told that I must have been mistaken. I was pressured into buying a warranty, for an extra 1500 dollars...the woman who sold it to me told me she would not let me leave without it...I don't remember her name. I was then told to sign a paper saying that the car was $4400 which I refused to sign... the sales person, [redacted], brought over a paper with the breakdown of the $4400...it was am administration fee a transportation fee and taxes....so I signed it. when I went home that day, I looked on line and the car I had just bought, was listed for the $2995 which I was quoted over the phone. when I called them they gave me a run around...I bought the car for $5918, more than twice what I had originally intended to pay, with the understanding that the taxes were covered, which they pointed to a piece of paper and said that this is the Connecticut tax, not New York. When I got to DMV the next day, there was no indication that the taxes were paid. I called them up and got more runaround...I bought the car with the understanding that the taxes were paid...I was emailed a page that I signed that said I owed $6400, which is more than 2x what I had originally meant to pay for the car... I don't remember signing this, I would not have agreed to the price...they were throwing papers at me. I think that they photoshopped it...I paid the price with the understanding that taxes were included...the dealership was also aware that I needed a car desperately, as I drove a rental there. they swindled me out of about $900Desired Settlement: I would like to either return the car for a full refund, get a refund for the $872 that they swindled from me, or get another 2 years added to the warranty.

Business

Response:

the customer came to buy the car. she agreed to the price and signed all the documents. she paid cash so she had to know the price of the car. we are located in nys and can not collect conn taxes. she was aware she would have to pay sales tax when she registered her car in conn. w are sorry if the customer has any issues but she agreed to and paid for this car sale.

Review: I purchased a 2007 Jetta in Oct 2011. At the time of signing myself and cosigner were talked into getting a after market warranty. We were told by the finance agent that if we did not use the product that we would get our money back. We asked 3 times are you sure that it would be the case and she assured us yes. Now we are being told that we needed to fill out an reimbursement form at the time of signing. That form was never presented to us. I am sure we would have filled it out if it was. Then the next thing they told us is that they do not do that any more on 2 year policies. I have called Volkswagen Corp. They did try to help but they told them the same thing. I feel that we were taken advantage of just to get the policy sold. I had other issues with them too. They put the wrong bank on the title. It took me a year to get it fixed. After calling repeatedly I finally got disgusted and call DMV myself and had the call them to fix it.Desired Settlement: Honor the commitment they made

Business

Response:

I have reviewed the file for [redacted] and I cannot find any

record of a guaranteed refund for her extended warranty. I also reviewed the

original menu that was presented to [redacted] and there is no

mention of a guaranteed refund. We are willing to make an offer of $300 based on

the misunderstanding.

Review: I bought a 2008 Scion Tc from this dealer on September, ** 2013. I ended up paying about $1500 over blue book value for the car, which was worth it to me as it was from a car dealer. Two days after I picked the car up, there was a grinding noise coming from the front end of the car. I thought it might have been the brakes. I didn't worry too much as I had a "we owe" slip from them for another problem that was discussed prior to finalizing the sale of the vehicle. After trying to get a hold of someone to resolve the initial issue, and wanting to tell them about the possible brake issue, I left a message with [redacted] stating that I will just bring it to my own body shop and have the body shop bill them for the repair. I received a call back the very next day from the sales manager asking what the issue was. They finally discussed having the minor door ding fixed, and I mentioned that there is a possible brake problem with the car that they need to look into. I informed them that I did indeed pay about $1500 over KBB value, but didn't mind because:

a) it was from a dealership. So there was some kind of piece of mind there.

b) I didn't think I would have to replace the brakes on a car I literally just purchased from a "reputable" dealership.

They honored the body problem on the vehicle but completely brushed me off on the mechanical problems with the car. They never return phone calls, so I decided to just show up and discuss this with them in person. When I walked in, they were extremely rude, and the used car sales manager told me "It has four wheels, what do you expect?". I was taken aback by that comment and just figured that I'd end the conversation and go another route, as I realized he had no intention on helping me any further. I asked him for the paper work on the car when they took it in as a trade in, so I can see what was wrong with the car when they diagnosed it. [redacted] told me that he had no desire to give me those papers, and didn't even have them as it was traded in at another dealer. The sales guy I bought it from told me that he sold a woman a 2013 VW and took this as a trade in. Turns out that was a lie from day one. It's been one lie after the other since then.Desired Settlement: I just want this problem fixed as it started 2 days after I got the car. I'm not asking for compensation, a new car, monetary compensation, etc. I do not want this dealer performing the work however. I will be more than happy to bring it to a mechanic of my choosing, and then submit them the bill to correct the issue that was present when they sold me the car.

I'd also just like to know, for my own records, how this car passed inspection if the brakes did indeed need to be replaced. It seems to me that the safety inspection was completely overlooked, and I'm sure NYSDOT would love to hear about this.

Business

Response:

Sir/Madam

I have reviewed the claims made by [redacted], after reviewing his files and the history of his vehicle the information he has provided is not 100% accurate. The car went through an extremely thorough multi point inspection and as a part of this procedure we inspect the brakes on all vehicles we retail. In addition to that there are very specific guidelines that NYS mandates in order for a car to pass inspection, [redacted]'s car met or exceeded all of these requirements. I have attached a copy of the work order dated 10/**/13 showing that as per our inspection there is nothing mechanically wrong with the car and we did remove rust from the rotors to help with the sound. At this time I do not feel we are liable for anything else on this vehicle. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I'm a little disappointed, and surprised, at the response. Coming from someone who is a [redacted] at a car dealership, I'd expect them to know that "rust on rotors" is almost immediately removed as soon as the brakes are applied. I went back in the very next day after realizing the problem was still there and spoke with [redacted]. He informed me that [redacted] (the used car [redacted]) was out of the office. I was a little upset that [redacted], [redacted], couldn't tell me that on the phone when I called. Instead, she told me that she would leave him a message and have him call me back. VERY unprofessional that your [redacted] doesn't know your employees' schedules. When I spoke with [redacted], he informed me that this shouldn't be an issue as it is considered a recurring problem, and whatever was done during service did not resolve the issue. When I came back, again, the very next day, [redacted] was extremely rude and said that "it has four wheels, what do you expect?" and then asked me to leave. I happily obliged as I am not someone to cause a scene. I asked for the service records on the car, which I am fully entitled to considering I now own the car, and he told me that I have no right to the records. I told him just that, that this is now my car and I'd like all the service history of MY car. Again, he was extremely rude and told me leave. So I left and immediately filed this complaint. I have already had this serviced by a real mechanic who has informed me that the issue is that the brake pads were replaced without having the rotors resurfaced. He also mentioned that the rotors were warped which was causing the noise I am hearing from braking. I asked the mechanic why the sound was present even when I wasn't braking. Apparently, there was industrial tape stuck to the passenger front rotor. They mentioned that this could not have been picked up from driving because of the location of the tape. And anyone who took the wheel off and looked at the rotor, would have seen it. So I know exactly what happened, you fixed the ding on the door, realized it was more than you expected, and didn't even address the issue with the brakes. The technician was informed by management to just write anything down to cover your bases. That would probably explain why you are reluctant to release the service records to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased an extended warranty plan from this dealership in February when I took delivery of my 2014 Volkswagen Passat TSI 1.8. I made first contact with the dealership, picking up a cancellation form for the warranty, and faxing the completed copy to them on 6/** and spoke with [redacted]. He did not get in touch with me until about 2-5 days later and told me he had forwarded my information onto the warranty company; he also gave me their phone number. I called the warranty company and spoke with a rep there who said I did not have any coverage listed. We tried looking up my name, vin, address, and everything in between without success. I tried calling the dealership multiple times and the receptionist would take my name and there would be no further contact. I was always the one calling Atlantic Volkswagen looking for assistance. Today, after a long time in distress, I called up Volkswagen customer service who took my information and put through a complaint for me. I am tired of their games, I do not want to delay the cancellation process. They are doing this so they can keep their money and not cancel my plan. It is at the point where even though I love my car I want to get rid of it just because I can not stand the poor customer service. I also believe that they told me an incorrect price on pay off for my trade in was. I was told a different price by the bank than I was told them. Called the bank and eventually they started saying consecutive numbers. Had me come in and give them an extra $364 to cover the difference in the quote. BUT WAIT THERE'S MORE! When I purchased the vehicle they did not forward all of the correct information to my insurance company. One day I happen to call my insurance company on an unrelated issue and they informed me that with the new vehicle nothing was sent from the dealership and within 7 days my collision insurance will be suspended. I had to handle everything to ensure my insurance would not be suspended by myself without any assistance from Atlantic VW. I am in touch with my previous lender to confirm the total of the pay off for my previous vehicle to see if all of the numbers add up; I dont think they will given the experience I have endured. THIS DEALERSHIP HAS HORRIBLE CUSTOMER SERVICE! I also have filed a separate complaint with Volkswagen customer service and have the case number for them as well.Desired Settlement: Refund me the difference because the plan was not cheap. I want the refund from the day I sent them the fax and from the mileage I have sent them. I have driven the vehicle since due to obligations. I am a working college student who works hard to pay for their vehicle and is independent so in this time every penny counts and this dealership needs to understand theres more to making an easy buck.

Business

Response:

As per Volkswagen of America, the maintenance plan contract the customer purchased is only cancellable if the vehicle is totalled. VW has also informed the customer as such.

Consumer

Response:

I am having additional issues with my vehicle that I would like to document. I am contacting the dealership as well but the most recent issue happened yesterday night. Rain water is coming through the door and is coming into the vehicle, a few times I have even felt it on my knee. The second issue is that I believe my vehicle is omitting carbon monoxide into the vehicle. This is the issue that happened last night. Through out the week I have been driving with windows down because the weather has been nice. Yesterday I decided to keep my windows up as I was driving home and I had my AC running with the recycle air button on. Within 15 minutes of operating my vehicle I noticed that I was becoming very groggy, to the point where I was unable to keep my eyes open. I turned off my ac and opened my windows and then was fine again. I am contacting them in reference to this issue. I do not want the carbon monoxide issue to be taken lightly. Last time I had contacted the dealership I was informed that they do not offer loaner vehicles. For this issue, I feel it is especially important for them to research it, and I believe they will have to give me a loaner vehicle for the duration of time they are investigating. I should not have to sit in their showroom for 3 hours while they research it. I do not believe a dealership would not have loaner vehicles, every dealership does. Where I work we have over 20 loaner vehicles, we know about customer service and how to appease our customers. I hope I get the same consideration.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me and the matter has been resolved.

Sincerely,

Review: Vehical was towed in as it was undriable; could not steer. 1st diagonis was a steering hose, once replace for about $400, I was told it was the power steering coolant unit, or something like that, for an addtional $800 dollars. Neither was covered under the extended warrantee that I purchased. After paying for a compromised price of $870.00, (charge card over the phone), I picked up the vehical late in the evening. I was given the keys, only to find out that the car Engine light was on, which indicates, per the manual, that there is a problem. when I went back in to speak to the manager, he told me that because I was rude, he didn't want my business, but the dealership still had my payment in full, for a vehical that was not fixed, and dangerous to drive!Desired Settlement: I want a full refund for the repair $870. plus the $360. towing fee to get the vehical there, and someone from VW management needs to supervise this establishment.

Business

Response:

I have conferred with our Service Director, [redacted] concerning the repair of the vehicle owned by the consumer, [redacted]. Mr. [redacted] has been a Service Director for nearly two (2) decades and has represented a number of dealerships over those years. Mr. [redacted] has an engineering background and his credentials as a mechanic are impeccable. Equally important, Mr. [redacted] takes pride in his ability to keep customers satisfied. Mr. [redacted] has advised that the conduct of this consumer was completely intolerable. Mr. [redacted] repeatedly screamed at employees at the dealership, cursed at them incessantly and frequently made rapid fire telephone calls to the Service Department demanding the status of his repair. Based upon the egregious conduct of this consumer, it is in fact true that the dealership would prefer not transacting any further business with Mr. [redacted].

With respect to the repair of his vehicle Mr. [redacted] correctly states that a repair of the steering hose and power steering cooling unit would normally cost $1,200.00. Based however upon Mr. [redacted]’s incessant badgering of the dealership, we agreed to perform the repair at a price of $870.00. The repairs were performed and the vehicle was safe to drive. After completing the repairs and when Mr. [redacted] came to pick up his vehicle, he noticed that the “Check Engine” light was on. Rather than allowing the dealership at that time to inspect the vehicle and determine why the Check Engine light was on, Mr. [redacted] used this as another opportunity to verbally abuse Mr. [redacted], the General Manager of the dealership and any other employee he could find. There are many reasons why a “Check Engine” light could go on and most often, the problems are minor in nature. We are certain however that the Check Engine light did not go on based upon the repairs performed by the dealership for which Mr. [redacted] paid $870.00.

By virtue of the foregoing, it is respectfully submitted that the dealership has undertaken all repairs in a workman like and professional manner and for a very reasonable price. By virtue of the foregoing, the dealership does not believe that Mr. [redacted] is entitled to any compensation. Notwithstanding the foregoing, the dealership has again reached out to the manufacturer, Volkswagen , and has requested some monetary consideration as a sign of good will. The manufacturer has indicated that it will provide Mr. [redacted] with a credit and as soon as the dealership receives payment from the manufacturer, they will forward such payment to the consumer. Please understand however, that at this time we do not know what the good will payment will be. we have now heard from volkswagen and they will goodwill 870.00. we will be sending him a check.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of the refund, is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a two year lease on a Volkswagen which was due to expire in December of 2013. I called Volkswagen Credit on December [redacted] 2013. I wanted to go over my lease end options. I was told my buy out price and that I had to go to my local VW dealership to buy out the leased vehicle if I wanted. The representative gave me a one month extension to think about my options.

On December [redacted] 2013 I went to Atlantic Volkswagen to buy out my lease and was lied to about the buy out price and all of the fees that are involved. They did not want to disclose what my exact buyout price was and they were withholding all of the figures that were used to calculate my monthly payment. I was told that I had to pay a disposition fee, which I found out was a complete lie. They were disrespectful and treated my wife and I like were uneducated and unknowledgeable about the entire process. The finance manager was making it seem like our credit was terrible and personally said to us that we "needed help and counseling" with our credit. Number 1, we have Tier1 Credit. Why in the world would we need counseling?? Number 2, the reason why she said we "needed help" with our credit was because they weren't disclosing the right credit score to us. They were saying we had horrible credit when in fact our credit was in the top Tiers of credit. However the situation, I ended up with a deal that I was unhappy with, but ended up going with it because I was pressured and felt that this was my only way to buy the vehicle that I wanted because I had been driving it for the past two years. They held my car keys and they grouped together when I was trying to walk out of the dealership. They reworked the deal and lowered the payment a little, but they still lied about the disposition fee. I called Volkswagen the very next morning on 12/**/13 and I was told that I could have purchased the car by obtaining my own financing through my own bank and by mailing VW Credit a check. The representative even offered to fax me the paperwork. She also informed me that all of the fees I paid for at the dealership were completely bogus.

If I had been given the correct information by VW Credit I would not have stepped foot into that dealership! Also, the very next day, I called the dealership and spoke with the [redacted], [redacted]. I expressed my concerns with the disposition fee and all he said was "too bad, you own the car now" and then he just rudely and abruptly hung up on me. Now is that a way to treat a customer??? The dealership completely lied with no discretion and will not take any fault for any of the disrespect and mistakes on their end.

This should have and could have been an easy transaction. All that was needed was the honesty and integrity of these people and dealership as a whole. There was a set buyout price....all that needed to be was the buyout price plus tax and they could've charged us an honest fee, but they wanted to scam us for everything they possible could have. This is not the way a business or a business deal should be portrayed. The fact that the own sales manager of the store didn't want to help me in any way is preposterous!Desired Settlement: I would like to be refunded the disposition fee and all of the other bogus dealership fees that they put in tact. My buyout price was $15,390 plus tax and title and nothing else and I would like to keep it that way.

Business

Response:

I have reviewed the complaint filed by [redacted] and I would like to

offer a response, I was directly involved with the negotiating until midnight

when all these events transpired. The first thing I do agree with [redacted]

that an off lease purchase is supposed to be an easy simple transaction, how

ever we were the 3rd dealership he walked into in an attempt to purchase his own

car. Due to other factors he was not able to achieve his goals in any other

dealership. In his complaint he made several references to "our" credit meaning

him and his wife, he is accurate in the fact that his wife had excellent credit

so that was not the problem, his credit file was less than stellar so he used

his wife's credit to help get a more desirable rate. We do offer a credit

counseling program that would have helped bring his score up. As far as the

price of his car is concerned the dealership is able to charge a fee to process

the lease buyout, I have a printout from vw credit with a purchase price of $15,391.

VW credit charges $100 to buy the car, I also have a purchase agreement, vehicle price is $15,491 (with $100 fee) and we charged a

fee of $750 that I personally negotiated with [redacted], This charge is 100%

transparent as per the purchase agreement signed by both parties. I am having a

hard time understand how a fee can be "hidden" if it is printed on a contract

under the price signed by both parties with an extremely educated

consumer.

I had a problem with my power steering . Atlantic VW charged me 160 dollars to run a diagnostic test. They told me that because I poured power steering leak fluid into the system that I needed to replace the whole system for 2500 dollars plus tax. I took it to a trusted mechanic, who told me the only thing wrong was a hose. He had the power steering rack and pump tested. They were fine. I paid 400 dollars to have the car fixed.