Atlas Automotive

To whom this may concern: I would not trust this company to repair or diagnose the vehicle due to the fact that this is something that should have been taken care of before I even bought the carThey are extremely deceitfulI have called the warranty company myself and called the bank to file a claim and they did deny the claim because they state that they feel the car was neglectedThe only way it could have been neglected is if the problem wasn't fixed in the first place with the dealershipI trusted them in the beginning and that has not been at all beneficial to meThey are misleading and have given me different and inconsistent answers each time I have come to them with any questions or concernsThis was not a small purchase, this was a very large purchase and definitely a purchase that should have been functionalIf I can't trust them to sell me a reliable and functional vehicle, then I definitely cannot trust them to look over my vehicle and tell me something other than "this wasn't our fault"At this point, I do not want this vehicle; I want the refund of the down paymentThat seems reasonable considering they sold me a faulty vehicle to begin withNo where in the contract does it say that anything was wrong with the vehicle nor did I sign to buy a broken vehicle Best Regards [redacted]

August 31, Alan U [redacted] Atlas Automotive [redacted] Revdex.com N12th StPhoenix, AZ RE: Case # [redacted] : [redacted] To Whom It May Concern: We warranty any vehicle that we sell for days or miles Ms [redacted] was aware of this condition and acknowledged her awareness and acceptance of the warranty at the time of purchase when she signed the Vehicle Purchase Order which states “THE SELLER HEREBY WARRANTS THAT THE VEHICLE WILL BE FIT FOR THE ORDINARY PURPOSES FOR WHICH THE VEHICLE IS USED FOR DAYS OR MILES AFTER DELIVERY, WHICHEVER IS EARLIER ” Ms [redacted] made it clear in here complaint that the vehicle operated normally until long after our warranty period After our warranty period expires Ms [redacted] ’s vehicle was covered by an extended service contract Ms [redacted] chose to have here vehicle taken to a repair facility that mismanaged the warranty claim (they were unable to identify the cause of the vehicle failure) We have managed hundreds of warranty claims for our customers and have never had a claim denied or closed because we were unable to identify the cause of failure Unfortunately, we can’t help repair a vehicle that Ms [redacted] is unwilling to bring to our shop and we will not accept financial responsibility for mistakes that were made at another shop that Ms [redacted] chose to use We would love to be able to help resolve this issue and have offered to waive the cost of transporting the vehicle to our shop and to waive the cost of diagnosing the problem in order to present a claim to the warranty company If there is a problem getting the repairs covered by the warranty due to the mismanagement of the initial claim we are willing to perform the required repairs at cost for Ms [redacted] In order to be able to help we need to have the vehicle brought to our shop If Ms [redacted] decides not to allow us to help then we will respect her decision but will not refund the down payment made on the vehicle at the time of purchase Cordially, Alan U [redacted] Atlas Automotive

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The attached documents are the only ones I have from Atlas/Credit Corporation regarding the complaint I filed I have filed a complaint with the [redacted] as well as the [redacted] My correspondence with Credit Corporation’s Legal Department in reference to the [redacted] complaint is what I previously provided to you.There were no signed documents by Atlas/ [redacted] Enterprises or Credit Corporation that were provided to me The deceptive practices were by [redacted] telling me that I could just pay a few months then refinance.He did not explain any of the terms or conditions on any documents presented to me I questioned several things as we discussed the transaction and was not given accurate, truthful information Mr [redacted] was attempting to close this deal as well as make another sale since we were interested in two cars and had already secured pre-approval for one through our own bank Atlas is now trying to extort money from me by stating they are willing to accept return of the vehicle if I agree to forfeit 50% my deposit ($750) as well as remove all complaints, responses and negative comments with any 3rd party This is certainly not the way to do business and I believe it directly falls in line with the issues that are addressed by the Revdex.com.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The dispute was not resolved in any way by the owner [redacted] They are a snaky and shady shopThey stole my transfer case from me and wasted afternoons in a row from meThey only gave me $dollars and a a completely junk coreAnd said take it or leave itThe transfer case they gave me was in no way, shape or form, anything comparable to what I had dropped offThe case had a large crack in it rendering it useless and was missing over percent of the parts needed to make it operateThis was confirmed when I brought it to another shop to try and have it rebuilt and being a real honest shop completely disassembled it in front of me when I dropped it off to show me thisThe other shop gave it back to me and I took it to the junkyard for scrap moneyIt was missing the drive chain, sprockets, and shift forks amongst other thingsThe case they gave me would not move the vehicle in any direction if it was put in the vehicleThe case that I had dropped off was running on the vehicle two wheel drive onlyIt was brought in for service because it was leaking and the four wheel drive did not work properlyThe owner [redacted] in no way tried to help me at allHe has a very bad anger problem and could not collect himself to even try and talk like an adult to meHe just walked away and did not do anything for meHe was red in the face shaking yelling at me like I did something wrong making five attempts showing up at his business to retrieve my transfer case that I wanted an estimate done onHis whole staff rolled their eyes each time I showed up trying to just pick up the part in the condition that I had dropped it off Regarding their bogus attempt at trying to make right with me was another attempt to take advantage of what I may not knowHis son who they said does not even work there ended up grabbing a transfer case out of the scrap pile and wrote me a check for dollars to simply get me out of the doorThis experience was so bad it is unreal like a bad dreamNo one I know will be taking there equipment to Atlas or [redacted] ever Regards, [redacted]

To whom it may concern, The issue with the customer has been resolved.Thank you for your time and concern in this matter Regards, [redacted] Owner, State Road Transmission

August 30, Alan U [redacted] Atlas Automotive EMain StMesa, AZ Revdex.com N12th StPhoenix, AZ RE: Case # [redacted] : [redacted] To Whom It May Concern: We are disappointed to learn that Ms [redacted] is experiencing difficulties with the vehicle that she purchased and hope that we can find a mutually satisfactory resolution When Ms [redacted] 1st made us aware that there was a check engine light on we asked her to bring the vehicle in so that we could determine what was causing the check engine light We found that there were some history codes in the system but that there were no active codes We cleared the history codes, checked the vehicle for any mechanical or safety issues and asked Ms [redacted] to let us know if she experienced any further issues with the vehicle On June 20th Ms [redacted] brought the vehicle back to us because she said the check engine light had come on again Unfortunately, the check engine light was not on when she brought the vehicle to us (as she confirms in her complaint) and there were no history codes in the system Once again, we were unable to find any issues with the vehicle during the inspection which we performed Ms [redacted] did not experience any further issues with the vehicle until sometime near the end of July when we were informed that she had the vehicle towed to another service facility This “reputable auto repair shop” told Ms [redacted] that the vehicle would need a new engine and that the warranty company would not cover the repair When we became aware of the issues that Ms [redacted] was having with her vehicle we told her that we could have the vehicle towed back to our dealership at no cost to her if she could get the vehicle released from the “reputable auto repair shop” Ms [redacted] has either chosen not to have the vehicle brought back to our facility or has not been able to arrange for its release We have spoken with the service contract provider and have been informed that, contrary to what Ms [redacted] has been told by the other facility, her claim was not denied In fact, her claim has still not been denied The warranty company has closed the claim because the “reputable auto repair shop” where Ms [redacted] took the vehicle has been unable to provide the warranty company with an accurate diagnosis of the problem It is our sincere desire to be help Ms [redacted] Unfortunately, Ms [redacted] elected to take here vehicle to another repair facility who has either mismanaged the warranty claim or has mislead Ms [redacted] We reaffirm our sincere desire to assist Ms [redacted] and to help her resolve the challenges that she is experiencing with her vehicle but do not agree with her proposed resolution Here is what we recommend and what we are willing to do to help Ms [redacted] : If Ms [redacted] can arrange for the release of her vehicle from the other repair facility we will have the vehicle towed to our shop at no charge to her.If we can get the vehicle to our shop we are willing to work to diagnose the cause of failure at no charge to her.If we can get the vehicle to our shop we are willing to open a new claim with the warranty company and work to get the needed repairs covered by the warranty company If Ms [redacted] is unable to arrange the release of the vehicle from the “reputable repair shop” we would suggest that she take action against them for misleading her or mismanaging her claim with the warranty company Cordially, Alan U [redacted] Atlas Automotive

Any good realationship, including a business relationship requires that both parties be willing to make concessions in order to be able to work togetherWe feel as though we have been willing to contribute to the resolution of the customers complaint but that they have been unwilling to accept any responsibility for the problem and have been unwilling to consider any kind of resolution that isn’t 100% in their favor.We restate our willingness to work with the customer by sharing the cost of the repair

We have spoken to the customer and attempted to resolve their concern.Their opinion is that the panel wasn't securedOur opinion is that it wasThe reality is that neither one of us can be 100% certain why the cover came loose.What we do know is that when the vehicle left our shop the cover was in
place and that when the customer brought the back to us after a week and after having driven 1,miles it was not in place and had been damaged. As we explained to the customer we'd be glad to share the cost of the repair with themUnfortunately, they were not willing to agree to any compromise. We'd love to try and help with the cost of the repair and feel that under the circumstances sharing the cost of replacing the panel is a fair solutionIf the customer does not agree, we understand and don't harbor any ill will towards them and hope that future experiences with us or any other shop are positive

The dealer states that the undercarriage panel was properly replaced prior to our vehicle leaving the dealership. The panel was found hanging and damaged a week later with retaking bolts missing / and / or removed. It would have been impossible for thes bolts to work themselves out through normal vehicle driving usage. The bolts do need to be removed / loosened, however, to lower the panel and change the oil and oil filter. It is obvious to me and would be to any unbiased and rational individual that the panel was not properly secured following the oil change. My daughter left the dealership on a trip to CA. She did hear an unfamiliar noise during the trip, but she had no engine lights and there was no other indication anything was amiss with the vehicle. The vehicle is very low to the ground and a dangling panel wouldn’t be easily noticed. Upon returning from the trip she had me look at the vehicle. That is when the panel was found dangling and damaged and with the bolts missing or loosened. The dealer says he has offered to cost share, but that is not the case. We were offered a replacement panel at the dealer’s cost, meaning no cost to the dealer and all cost on the customer. We were told the dealer would not charge labor hours, but time involved is minimal, ably 15 minutes to remove and remaster a handful of bolts. I stand by my original complaint that the dealership was negligent in reattaching the undercarriage panel following the oil change and am asking the dealership to accept responsibility and replace the panel.

To whom this may concern: I would not trust this company to repair or diagnose the vehicle due to the fact that this is something that should have been taken care of before I even bought the car. They are extremely deceitful. I have called the warranty company myself and called the bank to file a claim and they did deny the claim because they state that they feel the car was neglected. The only way it could have been neglected is if the problem wasn't fixed in the first place with the dealership. I trusted them in the beginning and that has not been at all beneficial to me. They are misleading and have given me different and inconsistent answers each time I have come to them with any questions or concerns. This was not a small purchase, this was a very large purchase and definitely a purchase that should have been functional. If I can't trust them to sell me a reliable and functional vehicle, then I definitely cannot trust them to look over my vehicle and tell me something other than "this wasn't our fault". At this point, I do not want this vehicle; I want the refund of the down payment. That seems reasonable considering they sold me a faulty vehicle to begin with. No where in the contract does it say that anything was wrong with the vehicle nor did I sign to buy a broken vehicle.  Best Regards [redacted]

Ms. [redacted] has substantially and knowingly misrepresented the actual events of the time of sale.  When Ms. [redacted] purchased the 2005 Ford F150 on March 14th she initialed or signed several documents that directly contradict the claims that she is now making.  It is evident from these...

documents that Ms. [redacted] fully understood and agreed to both the price of the vehicle and the terms of the loan at the time of sale.She initialed the “Customer Delivery Checklist” which states, “Everything that has been promised to me has been put into writing.”  And, “Any questions I had about this transaction have been answered to my satisfaction, enabling me to completely understand all of the details about this transaction.”  She also signed the “Credit Acceptance Corporation Disclosure Form” which states, “I have been given an opportunity to read both sides of the Contract, which has been completely filled in, and to ask all questions I may have concerning the terms and conditions of the Contract.”   The Credit Acceptance Corporation Disclosure Form also states, “I understand that the price of the vehicle is the price which is set forth in the Contract and that I personally negotiated this price with the Car Dealership.  This ‘cash price’ is the price that the Car Dealership would have charged had I purchased the vehicle with cash.”  We do not feel that a cancellation of the contract would be a fair resolution. If she desires to cancel the contract and return the vehicle we will allow her to do so if she agrees to the following conditions:1.  The vehicle must be returned in the same condition and with the same equipment as it was at the time of sale.2.  Ms. [redacted] must remove or withdraw any and all reviews, complaints or reports made to a 3rd party.3.  Ms. [redacted] will forfeit 50% of the initial deposit made on the vehicle in order to cover the costs that we will incur to return the vehicle to inventory and to return it to saleable condition.

August 31, 2016   Alan U[redacted] Atlas Automotive [redacted]   Revdex.com 4428 N. 12th St. Phoenix, AZ 85014   RE: Case #[redacted]   To Whom It May Concern:   We warranty any vehicle that we sell for 15 days or 500 miles.  Ms. [redacted] was aware of this condition and acknowledged her awareness and acceptance of the warranty at the time of purchase when she signed the Vehicle Purchase Order which states “THE SELLER HEREBY WARRANTS THAT THE VEHICLE WILL BE FIT FOR THE ORDINARY PURPOSES FOR WHICH THE VEHICLE IS USED FOR 15 DAYS OR 500 MILES AFTER DELIVERY, WHICHEVER IS EARLIER…”  Ms. [redacted] made it clear in here complaint that the vehicle operated normally until long after our warranty period.               After our warranty period expires Ms. [redacted]’s vehicle was covered by an extended service contract.  Ms. [redacted] chose to have here vehicle taken to a repair facility that mismanaged the warranty claim (they were unable to identify the cause of the vehicle failure).  We have managed hundreds of warranty claims for our customers and have never had a claim denied or closed because we were unable to identify the cause of failure.    Unfortunately, we can’t help repair a vehicle that Ms. [redacted] is unwilling to bring to our shop and we will not accept financial responsibility for mistakes that were made at another shop that Ms. [redacted] chose to use.                We would love to be able to help resolve this issue and have offered to waive the cost of transporting the vehicle to our shop and to waive the cost of diagnosing the problem in order to present a claim to the warranty company.  If there is a problem getting the repairs covered by the warranty due to the mismanagement of the initial claim we are willing to perform the required repairs at cost for Ms. [redacted].   In order to be able to help we need to have the vehicle brought to our shop.  If Ms. [redacted] decides not to allow us to help then we will respect her decision but will not refund the down payment made on the vehicle at the time of purchase.     Cordially, Alan U[redacted] Atlas Automotive

August 30, 2016   Alan U[redacted] Atlas Automotive 9948 E. Main St. Mesa, AZ 85207   Revdex.com 4428 N. 12th St. Phoenix, AZ 85014   RE: Case #[redacted]   To Whom It May Concern:               We...

are disappointed to learn that Ms. [redacted] is experiencing difficulties with the vehicle that she purchased and hope that we can find a mutually satisfactory resolution.               When Ms. [redacted] 1st made us aware that there was a check engine light on we asked her to bring the vehicle in so that we could determine what was causing the check engine light.  We found that there were some history codes in the system but that there were no active codes.  We cleared the history codes, checked the vehicle for any mechanical or safety issues and asked Ms. [redacted] to let us know if she experienced any further issues with the vehicle.               On June 20th Ms. [redacted] brought the vehicle back to us because she said the check engine light had come on again.  Unfortunately, the check engine light was not on when she brought the vehicle to us (as she confirms in her complaint) and there were no history codes in the system.  Once again, we were unable to find any issues with the vehicle during the inspection which we performed.               Ms. [redacted] did not experience any further issues with the vehicle until sometime near the end of July when we were informed that she had the vehicle towed to another service facility.  This “reputable auto repair shop” told Ms. [redacted] that the vehicle would need a new engine and that the warranty company would not cover the repair.               When we became aware of the issues that Ms. [redacted] was having with her vehicle we told her that we could have the vehicle towed back to our dealership at no cost to her if she could get the vehicle released from the “reputable auto repair shop”.  Ms. [redacted] has either chosen not to have the vehicle brought back to our facility or has not been able to arrange for its release.    We have spoken with the service contract provider and have been informed that, contrary to what Ms. [redacted] has been told by the other facility, her claim was not denied.  In fact, her claim has still not been denied.  The warranty company has closed the claim because the “reputable auto repair shop” where Ms. [redacted] took the vehicle has been unable to provide the warranty company with an accurate diagnosis of the problem.               It is our sincere desire to be help Ms. [redacted].  Unfortunately, Ms. [redacted] elected to take here vehicle to another repair facility who has either mismanaged the warranty claim or has mislead Ms. [redacted].    We reaffirm our sincere desire to assist Ms. [redacted] and to help her resolve the challenges that she is experiencing with her vehicle but do not agree with her proposed resolution.   Here is what we recommend and what we are willing to do to help Ms. [redacted]: If Ms. [redacted] can arrange for the release of her vehicle from the other repair facility we will have the vehicle towed to our shop at no charge to her.If we can get the vehicle to our shop we are willing to work to diagnose the cause of failure at no charge to her.If we can get the vehicle to our shop we are willing to open a new claim with the warranty company and work to get the needed repairs covered by the warranty company.  If Ms. [redacted] is unable to arrange the release of the vehicle from the “reputable repair shop” we would suggest that she take action against them for misleading her or mismanaging her claim with the warranty company.     Cordially, Alan U[redacted] Atlas Automotive

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The attached documents are the only ones I have from Atlas/Credit Corporation regarding the complaint I filed.  I have filed a complaint with the [redacted] as well as the [redacted].  My correspondence with Credit Corporation’s Legal Department in reference to the [redacted] complaint is what I previously provided to you.There were no signed documents by Atlas/[redacted] Enterprises or Credit Corporation that were provided to me.  The deceptive practices were by [redacted] telling me that I could just pay a few months then refinance.He did not explain any of the terms or conditions on any documents presented to me.  I questioned several things as we discussed the transaction and was not given accurate, truthful information.  Mr. [redacted] was attempting to close this deal as well as make another sale since we were interested in two cars and had already secured pre-approval for one through our own bank.  Atlas is now trying to extort money from me by stating they are willing to accept return of the vehicle if I agree to forfeit 50% my deposit ($750) as well as remove all complaints, responses and negative comments with any 3rd party.  This is certainly not the way to do business and I believe it directly falls in line with the issues that are addressed by the Revdex.com.Regards,[redacted]

Ms. [redacted] purchased a 2005 Ford F150 on March 14th, 2015.  As she stated in her complaint she attempted to return the vehicle on March 16th.  In Arizona there is no “cooling off” period and we refused the return of the vehicle.Since that date Ms. [redacted] has engaged in a campaign of slander, misrepresentation and lies against our company and against the sales person that assisted her with the purchase in an attempt to force us to cancel the sale.  Her words, the testimony of witnesses to the transaction and the documents that she initialed or signed at the time of sale will clearly show that the claims that she makes in her complaint are without merit and do not constitute any fraud, deception, or deceit by our company.Ms. [redacted] stated in her complaint that she “made it clear to [redacted] several times” that she, “wanted to arrange my financing through my bank or once I cleared things up regarding my credit discrepancies on my mortgage payments to get a better rate than was being offered through their lender, Credit Acceptance (at 18.99%)”.  Her statement clearly indicates that she was fully and completely aware of the terms of the loan that were being offered to her at the time of sale.  Her statement agrees with the documents that she either signed or initialed at the time of sale including the Retail Installment Contract, Credit Acceptance Corporation Disclosure Form, and Customer Delivery Checklist.The Retail Installment Contract clearly discloses the terms and conditions of our agreement and further states that “You agree to the terms of this contract.  You confirm that before you signed this Contract, we gave it to you, and you were free to take it and review it.  You confirm that you received a completely filled-in copy when you signed it.”  Ms. [redacted] read, signed and initialed the Retail Installment Contract.The Credit Acceptance Corporation Disclosure Form states that “I have been given an opportunity to read both sides of the Contract, which has been completely filled in, and to ask all questions I may have concerning the terms and conditions of the Contract. “  It also states, “I understand that the Annual Percentage Rate (“APR”) is the rate set forth in the Contract and means the cost of my credit as a yearly rate.”  Ms. [redacted] read and signed the Credit Acceptance Corporation Disclosure Form.The Customer Delivery Checklist states that “Any questions I had about this transaction have been answered to my satisfaction, enabling me to completely understand all of the details about this transaction.”  Ms. [redacted] read and initialed this statement.Ms. [redacted] claims that we “disregarded the other option to use my fiancée’s credit to purchase the vehicle which would have been at a lower rate” and that we “saw an opportunity to put a contract in place with me at high rate while the option of using [redacted]’s financing was ignored.”  We did not ignore the option of using her fiancée on to secure a better rate.  In fact we tried on several occasion to utilize that option, a fact that she admits to in the complaint when she said that “[redacted]’s bank stated he would have to purchase a vehicle 2008 or newer with less than 75,000 miles”.  After learning that her fiancée’s  bank would not finance the vehicle she selected she agreed to the financing that we were able to obtain for her.In addition to her own statement, on more than one occasion she was specifically asked within my hearing if [redacted] would co-sign on this loan with her.  They both refused and stated that they didn’t want him on her loan because they didn’t want to do anything to affect his ability to purchase a car using his pre-approval.  Ms. [redacted] also claims that she “discovered hidden damage to the vehicle that was covered up by the dealership plate.”  We put license plates on any vehicle that is equipped with license plate brackets for the purpose of advertising, and not in an effort to conceal “hidden damage”.  If in fact there is damage behind the license plate bracket it would not be a warrantable item and would have no effect on the sale of the vehicle. Ms. [redacted] stated in her complaint that “I went to Atlas Automotive in search of a vehicle to purchase.”  She personally selected the vehicle that she wanted to purchase, negotiated the price and financing terms, and then made an educated and informed purchasing decision.  It appears as though Ms. [redacted] now regrets her decision.  Her regret does not obligate us in any way to cancel the contract and does not constitute any fraud, deception or deceit by our company.However, if she desires to cancel the contract and return the vehicle we will allow her to do so if she agrees to the following conditions: 1. The vehicle must be returned in the same condition and with the same equipment as it was at the time of sale.2. Ms. [redacted] must remove or withdraw any and all reviews, complaints or reports made to a 3rd party.3. Ms. [redacted] will forfeit 50% of the initial deposit made on the vehicle in order to cover the costs that we will incur to return the vehicle to inventory and to return it to saleable condition.It is our desire to resolve this issue to the complete satisfaction of both parties.  Please let me know if you have any further questions or if we can be of assistance in any way.Respectfully, [redacted]Managing Member

We regret that there has been a misunderstanding and disagree with Ms. [redacted]'s version of the events that led to the misunderstanding.  Nevertheless, in an expression of goodwill we are willing to pay up to $50 towards the replacement of the CD player.

We have scheduled appointments on several occasions with Ms. [redacted] to diagnose the problems that she is experiencing.  She has either been unwilling or unable to keep those appointments.Ms. [redacted] has had work done to her vehicle on at least one occasion by a private party.  If the...

problems that she is currently experiencing are in any way associated with work performed by others then there would be a charge to correct those problems.If the problem that she is experiencing is directly related to a repair that we have performed in the past then we would fix our mistake at no cost to her.  We are willing to provide an estimate at no charge if she is willing to keep an appointment and bring the vehicle in for diagnosis.

Ms. [redacted] has substantially and knowingly misrepresented the actual events of the time of sale.  When Ms. [redacted] purchased the 2005 Ford F150 on March 14th she initialed or signed several documents that directly contradict the claims that she is now making.  It is evident from...

these documents that Ms. [redacted] fully understood and agreed to both the price of the vehicle and the terms of the loan at the time of sale.She initialed the “Customer Delivery Checklist” which states, “Everything that has been promised to me has been put into writing.”  And, “Any questions I had about this transaction have been answered to my satisfaction, enabling me to completely understand all of the details about this transaction.”  She also signed the “Credit Acceptance Corporation Disclosure Form” which states, “I have been given an opportunity to read both sides of the Contract, which has been completely filled in, and to ask all questions I may have concerning the terms and conditions of the Contract.”   The Credit Acceptance Corporation Disclosure Form also states, “I understand that the price of the vehicle is the price which is set forth in the Contract and that I personally negotiated this price with the Car Dealership.  This ‘cash price’ is the price that the Car Dealership would have charged had I purchased the vehicle with cash.”  We do not feel that a cancellation of the contract would be a fair resolution. If she desires to cancel the contract and return the vehicle we will allow her to do so if she agrees to the following conditions:1.  The vehicle must be returned in the same condition and with the same equipment as it was at the time of sale.2.  Ms. [redacted] must remove or withdraw any and all reviews, complaints or reports made to a 3rd party.3.  Ms. [redacted] will forfeit 50% of the initial deposit made on the vehicle in order to cover the costs that we will incur to return the vehicle to inventory and to return it to saleable condition.

When Ms. [redacted] purchased the 2010 Chevy Aveo on April 9th she knew that she was purchasing the vehicle with "Implied Warranties Only" which means that “the dealer does not make any specific promises to fix things that need repair when you buy the vehicle or after the time of sale.”

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As an act of goodwill we did repair a few minor issues that she experienced with the vehicle after the time of sale at no cost to Ms. [redacted].

During her last visit she mentioned that she was having trouble with the CD player and we volunteered to look at the CD player for her, also at no cost to her.  We confirmed that the CD player was not accepting CDs.

As an act of goodwill we offered to replace the CD player "at our cost".  In other words, we offered to replace the CD player for what the CD player would cost us, without any markup and would not charge her for the time spent on installation.  

Normally we would charge between $225 and $300 dollars to replace a stereo.  We were offering to replace her stereo for approximately $125-$150.  Representing a significant savings for her.

It is evident that Ms. [redacted] misunderstood what we were offering to do but there was never any intent to mislead Ms. [redacted] then or now.  The CD player is not a warrantable item and even if it were warrantable under her implied warranties it would have been out of coverage 15 days after she purchased the vehicle.

While we regret that there has been a misunderstanding we have not offered nor are we willing to offer to replace the CD player for no charge.  If she would like to have the CD player replaced at our cost we are still willing to extend that offer to her.

If you have any further questions regarding this matter please feel free to contact me at your convenience.

Cordially,

Atlas Automotive