Atlas Automotive

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I took my vehicle in to give Atlas one last chance to make the repairs. I scheduled an appointment on Saturday 6-7-14 for their next available appointment which was today 6-13-14 at 8 am. I received a phone call from [redacted] stating that the compressor is working, that it is the lines that are leaking. I visually saw the leak coming from the rear of the compressor and the compressor not engaging at the place I took the vehicle for a second opinion. I told this to [redacted], he stated that it's the lines and quoted me roughly 800.00 for the repair of the lines. That is an increase of 500.00 from the last time. I will take the vehicle back to the place that gave me the second opinion have the repairs completed, contact the Attorney General and the news with my findings. I will also inform the Extended Warranty company of the lack of care and improper repairs being completed by Atlas. Alan seemed to be such an honest and kind person I truly believed that they would properly repair the vehicle.

Regards,

August 30, 2016   Alan U[redacted] Atlas Automotive 9948 E. Main St. Mesa, AZ 85207   Revdex.com 4428 N. 12th St. Phoenix, AZ 85014   RE: Case #[redacted]: [redacted]...

  To Whom It May Concern:               We are disappointed to learn that Ms. [redacted] is experiencing difficulties with the vehicle that she purchased and hope that we can find a mutually satisfactory resolution.               When Ms. [redacted] 1st made us aware that there was a check engine light on we asked her to bring the vehicle in so that we could determine what was causing the check engine light.  We found that there were some history codes in the system but that there were no active codes.  We cleared the history codes, checked the vehicle for any mechanical or safety issues and asked Ms. [redacted] to let us know if she experienced any further issues with the vehicle.               On June 20th Ms. [redacted] brought the vehicle back to us because she said the check engine light had come on again.  Unfortunately, the check engine light was not on when she brought the vehicle to us (as she confirms in her complaint) and there were no history codes in the system.  Once again, we were unable to find any issues with the vehicle during the inspection which we performed.               Ms. [redacted] did not experience any further issues with the vehicle until sometime near the end of July when we were informed that she had the vehicle towed to another service facility.  This “reputable auto repair shop” told Ms. [redacted] that the vehicle would need a new engine and that the warranty company would not cover the repair.               When we became aware of the issues that Ms. [redacted] was having with her vehicle we told her that we could have the vehicle towed back to our dealership at no cost to her if she could get the vehicle released from the “reputable auto repair shop”.  Ms. [redacted] has either chosen not to have the vehicle brought back to our facility or has not been able to arrange for its release.    We have spoken with the service contract provider and have been informed that, contrary to what Ms. [redacted] has been told by the other facility, her claim was not denied.  In fact, her claim has still not been denied.  The warranty company has closed the claim because the “reputable auto repair shop” where Ms. [redacted] took the vehicle has been unable to provide the warranty company with an accurate diagnosis of the problem.               It is our sincere desire to be help Ms. [redacted].  Unfortunately, Ms. [redacted] elected to take here vehicle to another repair facility who has either mismanaged the warranty claim or has mislead Ms. [redacted].    We reaffirm our sincere desire to assist Ms. [redacted] and to help her resolve the challenges that she is experiencing with her vehicle but do not agree with her proposed resolution.   Here is what we recommend and what we are willing to do to help Ms. [redacted]:
If Ms. [redacted] can arrange for the release of her vehicle from the other repair facility we will have the vehicle towed to our shop at no charge to her.
If we can get the vehicle to our shop we are willing to work to diagnose the cause of failure at no charge to her.
If we can get the vehicle to our shop we are willing to open a new claim with the warranty company and work to get the needed repairs covered by the warranty company. 
If Ms. [redacted] is unable to arrange the release of the vehicle from the “reputable repair shop” we would suggest that she take action against them for misleading her or mismanaging her claim with the warranty company.
    Cordially, Alan U[redacted] Atlas Automotive

Bought my vehicle in april of 2016 its now august 2016. I took my car in for grinding in the end and was told I needed new rotors and pads. I have put only 6,000 miles on this car!! The owner said its due to road conditions and my own personal driving habits! Completely false!! I have taken my car into a reputable company. They took my tired off and laughed and said if they are claiming they sold the car to you with 50% pads left and there inspector claims it was above standards, the inspector is either blind or lying! They said at best my pads where at 20%! They said they are factory pads meaning they are the same pads sold oncthe car in 2007 and its now 2016!!!! I also have many family members in the dealership business who have all said its almost impossible to to go through your pads that fast!! This company has zero morals and zero customers service skills! They will rebuttle with condescending professionalism and they believe that justifies their inferior products they sell!!! Do yourself a huge favor and keep driving futher west or east and dont stop here or you will have many problems on your hands!! Check out yelp and all other websites before going here!!! Im not the 1st person they have done this to!!!

To whom it may concern:

The last time Ms. [redacted] had the vehicle in we replaced the a/c compressor and the valve body inside the transmission.  Both repairs were done under warranty.  When a warranty repair is performed the warranty company sends a third party...

inspector to verify our diagnosis before the repair is authorized.  After the repair is completed the parts that were inspected are returned to the parts supplier as evidence of the completion of the repair.

It is a matter of fact that both the a/c compressor and transmission were repaired and the necessary parts were replaced. The third party inspector verified that both the a/c compressor and the valve body inside the transmission were faulty and that the faulty parts that were removed from the vehicle were sent back to the parts supplier in order to complete the warranty process. 

We regret that Ms. [redacted] is experiencing further problems with her air conditioning.  When we were apprised of the problems that she was having we scheduled an appointment with her to diagnose the problem.  If the compressor that we replaced is faulty then it will be under warranty from the parts manufacturer and will be replaced at no cost to her.

Ms. [redacted] correctly stated that she did not authorize us to replace the a/c lines during her last visit after we recommended that they be replaced.  We made that recommendation in order to prevent any further damage to the vehicle’s air conditioning system.   If the problems that she is now experiencing are in any way related to her refusal to replace the a/c lines as we recommended we will not assume any responsibility for the repairs and the warranty from the parts supplier could be compromised.

Last time that Ms. [redacted] complained about the vehicle stalling we were unable, after multiple attempts to duplicate the problem.  We are willing to reevaluate the vehicle in an attempt to identify the issue.

Please let me know if you have any further questions.

To whom this may concern:
 
I would not trust this company to repair or diagnose the vehicle due to the fact that this is something that should have been taken care of before I even bought the car. They are extremely deceitful. I have called the warranty company myself and called the bank to file a claim and they did deny the claim because they state that they feel the car was neglected. The only way it could have been neglected is if the problem wasn't fixed in the first place with the dealership. I trusted them in the beginning and that has not been at all beneficial to me. They are misleading and have given me different and inconsistent answers each time I have come to them with any questions or concerns. This was not a small purchase, this was a very large purchase and definitely a purchase that should have been functional. If I can't trust them to sell me a reliable and functional vehicle, then I definitely cannot trust them to look over my vehicle and tell me something other than "this wasn't our fault". At this point, I do not want this vehicle; I want the refund of the down payment. That seems reasonable considering they sold me a faulty vehicle to begin with. No where in the contract does it say that anything was wrong with the vehicle nor did I sign to buy a broken vehicle. 
 
Best Regards
 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As Mr. [redacted] stated Atlas did fix some issues with the car but they were under a written agreement to do so at the time of sale. The car required a front end alignment and or replacement of tires. Atlas sent us to Sears. They took a look and did the necessary work. All the tires had to be replaced as the rubber was separating. Sears also concluded the battery needed to be replaced as they had to jump the car two times in the course of replacing tires. This does not seem as minor problems to me - tires with rubber separating that caused the car to pull drastically to the right. All of this was specified to be fixed prior to my purchasing the vehicle. I do not feel that Mr. [redacted] should then try to use these repairs in his response to this issue like Atlas was being so kind to me and doing this extra service whereas in reality they were a condition of the sale of this car.

Also I did purchase a three year complete top of the line estate warranty package.   After driving home on the date of purchase we noticed an oil spot under the car about two hours after arriving home. I called Atlas but they were already closed so I called them in the morning. I brought the car back the next day and then the day after that.  Three weeks later the car was still leaking oil. I called Atlas and made an appointment to have this repaired. Again Oil leaks would be covered by my warranty which I purchased. This factory replacement of an oil pan plug was not done out of  

the goodness of Atlas's heart. Again I feel Mr. [redacted] was trying to use this oil leak issue as another free and wonderful thing he is doing for me, but I'm pretty sure this oil pan leak would be covered under the power train portion of my three year warranty (seals and gaskets and such being covered).

 Now when we were waiting for the oil leak to be fixed I mentioned to Alan the CD player did not accept discs. When we test drove the vehicle the radio was on and working. I did not bring a CD with me but I did expect the unit to work as the radio was working. Now the entire basis of my issue is that I was told exactly "they could fix this at no cost to me."What does no cost to you imply and or mean? This was not a statement of no labor cost to you, nor was it we will charge you only our cost. I was directly told no cost to me end of story.

I can get an after market CD player for approximately $90 and have it installed for free. The only reason I said great lets do it and I'll call Paul in service department and arrange it was because of the  "No cost to me." Alan did admit to his manager that is what he said but Atlas is now insisting that is not what was intended. I am not a mind reader and I expect people to keep their oral agreement. I would not have gone through all this expense and trouble of driving 30 plus miles and having my car sit for hours just waiting to be worked on. As I can get a very good after market CD player for much cheaper then they are claiming it costs.Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The attached documents are the only ones I have from Atlas/Credit Corporation regarding the complaint I filed.  I have filed a complaint with the [redacted] as well as the [redacted].  My correspondence with Credit Corporation’s Legal Department in reference to the [redacted] complaint is what I previously provided to you.There were no signed documents by Atlas/[redacted] Enterprises or Credit Corporation that were provided to me.  The deceptive practices were by [redacted] telling me that I could just pay a few months then refinance.He did not explain any of the terms or conditions on any documents presented to me.  I questioned several things as we discussed the transaction and was not given accurate, truthful information.  Mr. [redacted] was attempting to close this deal as well as make another sale since we were interested in two cars and had already secured pre-approval for one through our own bank.  Atlas is now trying to extort money from me by stating they are willing to accept return of the vehicle if I agree to forfeit 50% my deposit ($750) as well as remove all complaints, responses and negative comments with any 3rd party.  This is certainly not the way to do business and I believe it directly falls in line with the issues that are addressed by the Revdex.com.Regards,[redacted]

Ms. [redacted] purchased a 2005 Ford F150 on March 14th, 2015.  As she stated in her complaint she attempted to return the vehicle on March 16th.  In Arizona there is no “cooling off” period and we refused the return of the vehicle.Since that date Ms. [redacted] has engaged in a campaign of slander, misrepresentation and lies against our company and against the sales person that assisted her with the purchase in an attempt to force us to cancel the sale.  Her words, the testimony of witnesses to the transaction and the documents that she initialed or signed at the time of sale will clearly show that the claims that she makes in her complaint are without merit and do not constitute any fraud, deception, or deceit by our company.Ms. [redacted] stated in her complaint that she “made it clear to [redacted] several times” that she, “wanted to arrange my financing through my bank or once I cleared things up regarding my credit discrepancies on my mortgage payments to get a better rate than was being offered through their lender, Credit Acceptance (at 18.99%)”.  Her statement clearly indicates that she was fully and completely aware of the terms of the loan that were being offered to her at the time of sale.  Her statement agrees with the documents that she either signed or initialed at the time of sale including the Retail Installment Contract, Credit Acceptance Corporation Disclosure Form, and Customer Delivery Checklist.The Retail Installment Contract clearly discloses the terms and conditions of our agreement and further states that “You agree to the terms of this contract.  You confirm that before you signed this Contract, we gave it to you, and you were free to take it and review it.  You confirm that you received a completely filled-in copy when you signed it.”  Ms. [redacted] read, signed and initialed the Retail Installment Contract.The Credit Acceptance Corporation Disclosure Form states that “I have been given an opportunity to read both sides of the Contract, which has been completely filled in, and to ask all questions I may have concerning the terms and conditions of the Contract. “  It also states, “I understand that the Annual Percentage Rate (“APR”) is the rate set forth in the Contract and means the cost of my credit as a yearly rate.”  Ms. [redacted] read and signed the Credit Acceptance Corporation Disclosure Form.The Customer Delivery Checklist states that “Any questions I had about this transaction have been answered to my satisfaction, enabling me to completely understand all of the details about this transaction.”  Ms. [redacted] read and initialed this statement.Ms. [redacted] claims that we “disregarded the other option to use my fiancée’s credit to purchase the vehicle which would have been at a lower rate” and that we “saw an opportunity to put a contract in place with me at high rate while the option of using [redacted]’s financing was ignored.”  We did not ignore the option of using her fiancée on to secure a better rate.  In fact we tried on several occasion to utilize that option, a fact that she admits to in the complaint when she said that “[redacted]’s bank stated he would have to purchase a vehicle 2008 or newer with less than 75,000 miles”.  After learning that her fiancée’s  bank would not finance the vehicle she selected she agreed to the financing that we were able to obtain for her.In addition to her own statement, on more than one occasion she was specifically asked within my hearing if [redacted] would co-sign on this loan with her.  They both refused and stated that they didn’t want him on her loan because they didn’t want to do anything to affect his ability to purchase a car using his pre-approval.  Ms. [redacted] also claims that she “discovered hidden damage to the vehicle that was covered up by the dealership plate.”  We put license plates on any vehicle that is equipped with license plate brackets for the purpose of advertising, and not in an effort to conceal “hidden damage”.  If in fact there is damage behind the license plate bracket it would not be a warrantable item and would have no effect on the sale of the vehicle. Ms. [redacted] stated in her complaint that “I went to Atlas Automotive in search of a vehicle to purchase.”  She personally selected the vehicle that she wanted to purchase, negotiated the price and financing terms, and then made an educated and informed purchasing decision.  It appears as though Ms. [redacted] now regrets her decision.  Her regret does not obligate us in any way to cancel the contract and does not constitute any fraud, deception or deceit by our company.However, if she desires to cancel the contract and return the vehicle we will allow her to do so if she agrees to the following conditions: 1. The vehicle must be returned in the same condition and with the same equipment as it was at the time of sale.2. Ms. [redacted] must remove or withdraw any and all reviews, complaints or reports made to a 3rd party.3. Ms. [redacted] will forfeit 50% of the initial deposit made on the vehicle in order to cover the costs that we will incur to return the vehicle to inventory and to return it to saleable condition.It is our desire to resolve this issue to the complete satisfaction of both parties.  Please let me know if you have any further questions or if we can be of assistance in any way.Respectfully, [redacted]Managing Member

August 31, 2016   Alan U[redacted] Atlas Automotive [redacted]

[redacted]   Revdex.com 4428 N. 12th St. Phoenix, AZ 85014   RE: Case #[redacted]: [redacted]   To Whom It May Concern:   We warranty any vehicle that we sell for 15 days or 500 miles.  Ms. [redacted] was aware of this condition and acknowledged her awareness and acceptance of the warranty at the time of purchase when she signed the Vehicle Purchase Order which states “THE SELLER HEREBY WARRANTS THAT THE VEHICLE WILL BE FIT FOR THE ORDINARY PURPOSES FOR WHICH THE VEHICLE IS USED FOR 15 DAYS OR 500 MILES AFTER DELIVERY, WHICHEVER IS EARLIER…”  Ms. [redacted] made it clear in here complaint that the vehicle operated normally until long after our warranty period.               After our warranty period expires Ms. [redacted]’s vehicle was covered by an extended service contract.  Ms. [redacted] chose to have here vehicle taken to a repair facility that mismanaged the warranty claim (they were unable to identify the cause of the vehicle failure).  We have managed hundreds of warranty claims for our customers and have never had a claim denied or closed because we were unable to identify the cause of failure.    Unfortunately, we can’t help repair a vehicle that Ms. [redacted] is unwilling to bring to our shop and we will not accept financial responsibility for mistakes that were made at another shop that Ms. [redacted] chose to use.                We would love to be able to help resolve this issue and have offered to waive the cost of transporting the vehicle to our shop and to waive the cost of diagnosing the problem in order to present a claim to the warranty company.  If there is a problem getting the repairs covered by the warranty due to the mismanagement of the initial claim we are willing to perform the required repairs at cost for Ms. [redacted].   In order to be able to help we need to have the vehicle brought to our shop.  If Ms. [redacted] decides not to allow us to help then we will respect her decision but will not refund the down payment made on the vehicle at the time of purchase.     Cordially, Alan U[redacted] Atlas Automotive

After Ms. [redacted] dropped off her vehicle we fully charged the a/c system.  After the system was fully charged the compressor functioned properly but the a/c lines are still leaking just as they were before.  

It is in both of our best interest to have the a/c lines replaced.  Before any further diagnosis can be performed on the compressor the a/c lines have to be repaired so that the system can maintain a full charge.  If a defect in the compressor is discovered after the lines are replaced then the parts supplier will replace the compressor under warranty. 

Ms. [redacted] looses nothing by simply having the a/c lines replaced.  One the lines are replaced and the system is charged it with either work or it will help to reveal any defect in the compressor.  If it works then she will have no further expense.  If it doesn't work due to a fault in the compressor then the compressor can be replaced under warranty at no cost to her.

However, if she chooses to ignore our recommendation and instead replaces the compressor outside of the warranty process then she will incur substantial expenses that in our estimation are unnecessary at this time.

We reconfirm our desire to assist Ms. [redacted] but are limited in our ability to do so by her unwillingness to make the repairs that we have recommended.

Review: I bought a truck from this dealer. The lock and roll bedcover was locked and they said I would have to pay 70.00 for a key for that. I took it were they said to and paid. I told them I really need the other key they told me they had looked every where that it seems it was presented to them with only the one key, sorry you can get another at the Dodge dealer, no big deal they say. The dealer wants $250.00 to make another key for it. Within a week of purchase I noticed it didnt seem to run right. There was a clunking sound from reverse to drive, that kind of thing. I told them about this and they assured me it was in good condition that they had just serviced it before I bought it. I paid $1,350.00 for a warranty that covered almost anything. After driving it very lightly, less than 2,000 miles in 7 months I called them again telling them a temprature light would come on from time to time. They said bring it in and we will look at it. When I get there they said it will cost 100.00 to look at it, but not to worry because anything it might need will be covered by the warranty.. They kept my truck for 2 days causing me a inconvenience then they tell me it needs 900.00 worth of work that is not covered by the warranty. That will be 100.00 please. Really? I then called the warranty company they tell me according to the DX sent to them it cannot be covered. I am going to take it to another mechanic to see what their DX will be, and then will it be covered? because a mechanic I read the list to on the phone said to me their DX reguarded things that did not go bad in the 2,000 miles of very light use I did to it,That it sounds like it was like that when I bought it. These are the used car dealers that gave used car dealers the reputation they have.Desired Settlement: I think they should fix the problem because they sold this truck to me knowing it needed the items mentioned in their Dx and sold me this Lemon.

Business

Response:

To Whom It May Concern:

It is reasonable to expect that a 6 or 7 year old vehicle will have some faults and/or defects incident to the age of the vehicle. We make reasonable efforts to insure that the vehicles that we sell are fit for the purpose for which they are intended,

including having a safety inspection performed on every vehicle prior to the sale. Contrary to Ms. [redacted]'s allegations the safety inspection we performed on her vehicle prior to the sale did not reveal any of the problems that she is now experiencing.

When Ms. [redacted] purchased the 2006 Dodge Dakota on January 3rd, 2013 the vehicle had 97,467 miles. The purchase order she signed at the time of sale clearly states, among other things, that "THE SELLER HEREBY WARRANTS THAT THE VEHICLE WILL BE FIT FOR THE ORDINARY PURPOSES FOR WHICH THE VEHICLE IS USED FOR 15 DAYS OR 500 MILES AFTER DELIVERY, WHICHEVER IS EARLIER..."

When Ms. [redacted] brought the vehicle in for service on July 15th the vehicle had 99,674 miles. While we regret that she is now experiencing difficulties with the vehicle we do not feel that it is reasonable for us to accept any responsibility for those difficulties when she has owned the vehicle for more than 6 months and driven the vehicle more than 2,200 miles since the date of sale.

When Ms. [redacted] brought the vehicle to us for service on July 15th she acknowledged, among other things that she understood that "there is a minimum diagnostics fee of $95.00 for any diagnostics performed whether Atlas Automotive finds the problem or not." After diagnosing the problem we informed Ms. [redacted] that some of the required repairs were not covered by the extended service contract she purchased at the time of sale and gave her an estimate for the repairs that would not be covered. When she became upset at the cost of those repairs we offered to discount our labor rate by more than 30%.

Ms. [redacted] refused to authorize the required repairs and chose to remove her vehicle from our facility.

While we regret that she did not have a satisfactory experience, we have already attempted to assist Ms. [redacted] by discounting our labor rate and she has refused our offer. If you have any further questions regarding this matter please feel free to contact me at your convenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

We regret that Ms. [redacted] is not satisfied with our response to her complaint but maintain our position that we had no prior knowledge of the problem she is now experiencing and that we do not have any responsibility to pay for the cost of the repair since the vehicle has been driven for more than 6 months and for more than 2,200 miles since it was sold.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This vehicle has not been driven more than 2,000 miles. I think you are a very bad operation full of sooth talking theives and that the public has a right to know.

Regards,

Love these guys! Awesome to talk to, make me feel like family and are so informative and are great at explaining what everything is and the exact break down of cost so there is no hidden fees. I also love their service center! They are quick, honest, and low cost! They worked on overdrive to get me in my dream car. Thanks for the effort guys!

They sold us a lemon this car has cost us more in repairs than in payments. We can't even find a place to trade with us and were told it would be a liability for us to sell. We still owe more than it's worth.

Review: I purchased a car from Atlas that had a few mechanical issues and during one of the services I told them that the CD player does not work properly. The slot where a CD goes into does not accept a disc. The checked out the CD player to see if they could resolve the issue however they could not. They wanted us to make an appointment with Paul in the service department to drop off the car as they will put in a new CD player at their cost with no cost to me as the consumer. I made an appointment and dropped the car off with them which they had for almost three hours and did not fix the issue instead I get a call stating that there is a charge for CD player of $150 and that they have not replaced the unit yet. I was told that they will fix the unit for me and when they tried to charge me I said no as just a week before I was told there would be no cost to me. When I said this to them Alan the sales member who said they would cover this repair said that is not what he meant or intended. Alan said that he meant they would get a CD player put in at their cost and pass the that bill on to us however this is completely different from his original statement.Desired Settlement: I think they have a responsibility to honor what one of the sales members (Alan) stated the company would do. He spoke on behalf of the company and if they are not going to honor what he says then he should not have the ability to speak to customers and make deals that they are unwilling to hold. I would like the CD player fixed or replaced as they said they could not fix it.

Business

Response:

When Ms. [redacted] purchased the 2010 Chevy Aveo on April 9th she knew that she was purchasing the vehicle with "Implied Warranties Only" which means that “the dealer does not make any specific promises to fix things that need repair when you buy the vehicle or after the time of sale.”

As an act of goodwill we did repair a few minor issues that she experienced with the vehicle after the time of sale at no cost to Ms. [redacted].

During her last visit she mentioned that she was having trouble with the CD player and we volunteered to look at the CD player for her, also at no cost to her. We confirmed that the CD player was not accepting CDs.

As an act of goodwill we offered to replace the CD player "at our cost". In other words, we offered to replace the CD player for what the CD player would cost us, without any markup and would not charge her for the time spent on installation.



Normally we would charge between $225 and $300 dollars to replace a stereo. We were offering to replace her stereo for approximately $125-$150. Representing a significant savings for her.

It is evident that Ms. [redacted] misunderstood what we were offering to do but there was never any intent to mislead Ms. [redacted] then or now. The CD player is not a warrantable item and even if it were warrantable under her implied warranties it would have been out of coverage 15 days after she purchased the vehicle.

While we regret that there has been a misunderstanding we have not offered nor are we willing to offer to replace the CD player for no charge. If she would like to have the CD player replaced at our cost we are still willing to extend that offer to her.

If you have any further questions regarding this matter please feel free to contact me at your convenience.

Cordially,

Atlas Automotive

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As Mr. [redacted] stated Atlas did fix some issues with the car but they were under a written agreement to do so at the time of sale. The car required a front end alignment and or replacement of tires. Atlas sent us to Sears. They took a look and did the necessary work. All the tires had to be replaced as the rubber was separating. Sears also concluded the battery needed to be replaced as they had to jump the car two times in the course of replacing tires. This does not seem as minor problems to me - tires with rubber separating that caused the car to pull drastically to the right. All of this was specified to be fixed prior to my purchasing the vehicle. I do not feel that Mr. [redacted] should then try to use these repairs in his response to this issue like Atlas was being so kind to me and doing this extra service whereas in reality they were a condition of the sale of this car.

Also I did purchase a three year complete top of the line estate warranty package. After driving home on the date of purchase we noticed an oil spot under the car about two hours after arriving home. I called Atlas but they were already closed so I called them in the morning. I brought the car back the next day and then the day after that. Three weeks later the car was still leaking oil. I called Atlas and made an appointment to have this repaired. Again Oil leaks would be covered by my warranty which I purchased. This factory replacement of an oil pan plug was not done out of

the goodness of Atlas's heart. Again I feel Mr. [redacted] was trying to use this oil leak issue as another free and wonderful thing he is doing for me, but I'm pretty sure this oil pan leak would be covered under the power train portion of my three year warranty (seals and gaskets and such being covered).

Now when we were waiting for the oil leak to be fixed I mentioned to Alan the CD player did not accept discs. When we test drove the vehicle the radio was on and working. I did not bring a CD with me but I did expect the unit to work as the radio was working. Now the entire basis of my issue is that I was told exactly "they could fix this at no cost to me."What does no cost to you imply and or mean? This was not a statement of no labor cost to you, nor was it we will charge you only our cost. I was directly told no cost to me end of story.

I can get an after market CD player for approximately $90 and have it installed for free. The only reason I said great lets do it and I'll call Paul in service department and arrange it was because of the "No cost to me." Alan did admit to his manager that is what he said but Atlas is now insisting that is not what was intended. I am not a mind reader and I expect people to keep their oral agreement. I would not have gone through all this expense and trouble of driving 30 plus miles and having my car sit for hours just waiting to be worked on. As I can get a very good after market CD player for much cheaper then they are claiming it costs.

Regards,

Business

Response:

We regret that there has been a misunderstanding and disagree with Ms. [redacted]'s version of the events that led to the misunderstanding. Nevertheless, in an expression of goodwill we are willing to pay up to $50 towards the replacement of the CD player.

Review: In June 2013 I purchased a vehicle from Atlas, the day of purchase the air conditioner stopped working. I called and they stated they were about to close to bring it in on Monday. I took it in on Monday and they stated that the compressor had went out, it was covered under the extended warranty. After 2 weeks of them having the car and me calling everyday, I called the company that holds the warranty. They stated they had not been contacted to authorize the repair. I called Atlas for the 9th time all the while they have done NO repair to my car in 2 weeks. They completed the work and I picked up the vehicle. The air conditioner worked for 5 days, I called Atlas numerous times, and went to speak to them. They stated they were backed up and could not fit it into their schedule. In September I finally got the vehicle in, they stated it was lack of Freon in the system, they recharged it. I did not use it for the winter. In March I drove out of state, the car began stalling and I once again took it into Atlas. They stated it was the trans plate. The car is still stalling daily! I also mentioned that the A/C was not working again. They stated they would look at it. They said it was a faulty compressor. They repaired it as it was still under warranty. They stated the lines were not covered and that they were leaking. They offered to replace them for 350.00 stating that was no labor just the part, I looked up the part price online, which was 120.00! I refused repair as they were trying to over charge me. I took my vehicle to an air conditioner repair shop. Where they explained that the compressor has not been replaced! The condenser is bad from the compressor blowing particles into the line, and the lines are swollen. They showed me the lines, compressor, and condenser. The compressor that supposedly was replaced twice, has a model number on it that proves it is from 2006! The condenser has metal shards in it, and the lines are swollen. The dye is leaking from the rear of the compressor not the line.Desired Settlement: I want satisfactory repairs to be completed on the stalling issue and the A/C, or an exchange of vehicles.

Business

Response:

To whom it may concern:

The last time Ms. [redacted] had the vehicle in we replaced the a/c compressor and the valve body inside the transmission. Both repairs were done under warranty. When a warranty repair is performed the warranty company sends a third party inspector to verify our diagnosis before the repair is authorized. After the repair is completed the parts that were inspected are returned to the parts supplier as evidence of the completion of the repair.

It is a matter of fact that both the a/c compressor and transmission were repaired and the necessary parts were replaced. The third party inspector verified that both the a/c compressor and the valve body inside the transmission were faulty and that the faulty parts that were removed from the vehicle were sent back to the parts supplier in order to complete the warranty process.

We regret that Ms. [redacted] is experiencing further problems with her air conditioning. When we were apprised of the problems that she was having we scheduled an appointment with her to diagnose the problem. If the compressor that we replaced is faulty then it will be under warranty from the parts manufacturer and will be replaced at no cost to her.

Ms. [redacted] correctly stated that she did not authorize us to replace the a/c lines during her last visit after we recommended that they be replaced. We made that recommendation in order to prevent any further damage to the vehicle’s air conditioning system. If the problems that she is now experiencing are in any way related to her refusal to replace the a/c lines as we recommended we will not assume any responsibility for the repairs and the warranty from the parts supplier could be compromised.

Last time that Ms. [redacted] complained about the vehicle stalling we were unable, after multiple attempts to duplicate the problem. We are willing to reevaluate the vehicle in an attempt to identify the issue.

Please let me know if you have any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I took my vehicle in to give Atlas one last chance to make the repairs. I scheduled an appointment on Saturday 6-7-14 for their next available appointment which was today 6-13-14 at 8 am. I received a phone call from [redacted] stating that the compressor is working, that it is the lines that are leaking. I visually saw the leak coming from the rear of the compressor and the compressor not engaging at the place I took the vehicle for a second opinion. I told this to [redacted], he stated that it's the lines and quoted me roughly 800.00 for the repair of the lines. That is an increase of 500.00 from the last time. I will take the vehicle back to the place that gave me the second opinion have the repairs completed, contact the Attorney General and the news with my findings. I will also inform the Extended Warranty company of the lack of care and improper repairs being completed by Atlas. Alan seemed to be such an honest and kind person I truly believed that they would properly repair the vehicle.

Regards,

Business

Response:

After Ms. [redacted] dropped off her vehicle we fully charged the a/c system. After the system was fully charged the compressor functioned properly but the a/c lines are still leaking just as they were before.

It is in both of our best interest to have the a/c lines replaced. Before any further diagnosis can be performed on the compressor the a/c lines have to be repaired so that the system can maintain a full charge. If a defect in the compressor is discovered after the lines are replaced then the parts supplier will replace the compressor under warranty.

Ms. [redacted] looses nothing by simply having the a/c lines replaced. One the lines are replaced and the system is charged it with either work or it will help to reveal any defect in the compressor. If it works then she will have no further expense. If it doesn't work due to a fault in the compressor then the compressor can be replaced under warranty at no cost to her.

However, if she chooses to ignore our recommendation and instead replaces the compressor outside of the warranty process then she will incur substantial expenses that in our estimation are unnecessary at this time.

We reconfirm our desire to assist Ms. [redacted] but are limited in our ability to do so by her unwillingness to make the repairs that we have recommended.

We have bought several vehicles from Atlas Automotive. We have also had them do both major and minor repairs on our vehicles. The owners and employees are always willing to everything possible to meet your automotive needs. They are always helpful, friendly and above all honest. I have and will continue to recommend my clients, friends and family to them.

I went to Atlas Automotive in [redacted], AZ to purchase a vehicle. I previously purchased a vehicle 8 years ago when it was Jones Automotive. But, I did not have a good experience with a recent purchase. The salesman, Alan P[redacted], was misleading in the information he gave me about the financing and refinancing of the vehicle. The vehicle was more than [redacted] value as confirmed by my bank and another dealer. I could not get alternate financing for the vehicle because of it. Now I am in a vehicle with extremely high financing rate and payments that I cannot afford. I told Alan several times I wanted to wait to get things straight with the bank and was pressured to move forward with the deal based on information he told me about the financing and refinancing of the vehicle. The purchase was made on 3/14/15 and when we called on 3/16/15 and went there we were told that the Manager (who I assume is Alan U[redacted]) would not approve of taking the vehicle back. The circumstances and dealings with Atlas Automotive are shady and not very honorable. I have contacted the finance company which is Credit Acceptance as well as the Office of the [redacted] to file a complaint. There was also hidden damage on the vehicle under the front license plate. This was not seen since they had their dealership plate covering the damage. Atlas Automotive uses Credit Acceptance as a finance company for their sales. They force deals on you with Credit Acceptance by doing the "verification" process and they receive direct funding in day as stated by Alan P[redacted] who (owner/salesman of Atlas) and is a "featured dealer" on the Credit Acceptance website for advertising purposes. They asked for my bank statements. pay stubs, etc. that very day so they could get paid immediately and the deal is funded. This completes the verification process and assures that Atlas will be paid immediately on their deal regardless if they have misrepresented information or used predatory sales/credit practices. Credit Acceptance's "Portfolio Program" that Atlas participated in allows them to receive an up-front profit and to share in collections. The owner/salesman Alan P[redacted] will do everything possible to close the deal to the point of falsifying most everything he can to put you in a car with the highest interest rates he can because of the funding he receives from Credit Acceptance. I have contacted Credit Acceptance on 3/16/15, 3/17/15, 3/19/15 with regard to this situation. No one has returned my calls (including Alan P[redacted]--Atlas). I sent a complaint also to Credit Acceptance's customer service to get this resolved and have not received any contact. My bank, [redacted], has temporarily issued a credit for the deposit that I put down but that is until they complete their own investigation so it may not be permanent. Alan P[redacted] was stalling on the deal to with me telling that he had already been paid/funded (3/16/15). There was nothing I could do about it because the Credit Acceptance contract would not cancelled/revocable once accepted. We tried again on 3/17/15 to return the vehicle and was told by Alan that he would have it towed if we left it there. I have contacted my financial institution, Credit Acceptance, [redacted], [redacted],[redacted], and a local TV station to assistant with this situation to get an acceptable resolution.

Dishonest, sketchy and very poor customer service. Stay away unless you want to get ripped beyond belief. Getting ripped off is one thing, but being lied to and sold a vehicle under false pretense is even worse. Here is the short of it: I bought a vehicle a few years back from this dealership, a 2007 Mazda Cx-7 4cyl turbo, AWD. It was listed as AWD in the purchase agreement, thus I had it in writing. The manager (very shady), even pulled the "other dealerships have been wanting this vehicle because it is a such a rare find for the area- a cx-7 awd 4cyl turbo", which was a load of BS.

I found out that the mazda I was sold from these crooks was a fwd, not an awd after I traded it in to another dealership.

AUTO FRAUD!!! I gave them an opportunity to make it right, asking minimal reimbursement and they won't even admit or apologize for this wrong doing.

Review: I went to Atlas Automotive in Mesa, AZ to purchase a vehicle. I previously purchased a vehicle 8 years ago when it was Jones Automotive. But, I did not have a good experience with a recent purchase. The salesman, [redacted], was misleading in the information he gave me about the financing and refinancing of the vehicle. The vehicle was more than [redacted] value as confirmed by my bank and another dealer. I could not get alternate financing for the vehicle because of it. Now I am in a vehicle with extremely high financing rate and payments that I cannot afford. I told [redacted] several times I wanted to wait to get things straight with the bank and was pressured to move forward with the deal based on information he told me about the financing and refinancing of the vehicle. The purchase was made on 3/14/15 and when we called on 3/16/15 and went there we were told that the Manager (who I assume is [redacted]) would not approve of taking the vehicle back. The circumstances and dealings with Atlas Automotive are shady and not very honorable. I have contacted the finance company which is Credit Acceptance as well as the Office of the [redacted] to file a complaint. There was also hidden damage on the vehicle under the front license plate. This was not seen since they had their dealership plate covering the damage. Atlas Automotive uses Credit Acceptance as a finance company for their sales. They force deals on you with Credit Acceptance by doing the "verification" process and they receive direct funding in day as stated by [redacted] who (owner/salesman of Atlas) and is a "featured dealer" on the Credit Acceptance website for advertising purposes. They asked for my bank statements. pay stubs, etc. that very day so they could get paid immediately and the deal is funded. This completes the verification process and assures that Atlas will be paid immediately on their deal regardless if they have misrepresented information or used predatory sales/credit practices. Credit Acceptance's "Portfolio Program" that Atlas participated in allows them to receive an up-front profit and to share in collections. The owner/salesman [redacted] will do everything possible to close the deal to the point of falsifying most everything he can to put you in a car with the highest interest rates he can because of the funding he receives from Credit Acceptance. I have contacted Credit Acceptance on 3/16/15, 3/17/15, 3/19/15 with regard to this situation. No one has returned my calls (including [redacted]--Atlas). I sent a complaint also to Credit Acceptance's customer service to get this resolved and have not received any contact. My bank, [redacted], has temporarily issued a credit for the deposit that I put down but that is until they complete their own investigation so it may not be permanent. [redacted] was stalling on the deal to with me telling that he had already been paid/funded (3/16/15). There was nothing I could do about it because the Credit Acceptance contract would not cancelled/revocable once accepted. We tried again on 3/17/15 to return the vehicle and was told by [redacted] that he would have it towed if we left it there. I have contacted my financial institution, Credit Acceptance, Revdex.com, [redacted], AZ [redacted], and a local TV station to assistant with this situation to get an acceptable resolution.Desired Settlement: A fair resolution would be to cancel this transaction completely or "unwind the deal" based on the false, misleading, contradictory statements and predatory sales tactics by Atlas, particularly [redacted], since he had an ulterior motive in using Credit Acceptance because of the financial incentives they receive from the financing programs offered to the dealer by Credit Acceptance. I would like to negotiate reimbursement for expenses I have incurred to date to resolve this complaint, if possible.

Business

Response:

Ms. [redacted] has substantially and knowingly misrepresented the actual events of the time of sale. When Ms. [redacted] purchased the 2005 Ford F150 on March 14th she initialed or signed several documents that directly contradict the claims that she is now making. It is evident from these documents that Ms. [redacted] fully understood and agreed to both the price of the vehicle and the terms of the loan at the time of sale.She initialed the “Customer Delivery Checklist” which states, “Everything that has been promised to me has been put into writing.” And, “Any questions I had about this transaction have been answered to my satisfaction, enabling me to completely understand all of the details about this transaction.” She also signed the “Credit Acceptance Corporation Disclosure Form” which states, “I have been given an opportunity to read both sides of the Contract, which has been completely filled in, and to ask all questions I may have concerning the terms and conditions of the Contract.” The Credit Acceptance Corporation Disclosure Form also states, “I understand that the price of the vehicle is the price which is set forth in the Contract and that I personally negotiated this price with the Car Dealership. This ‘cash price’ is the price that the Car Dealership would have charged had I purchased the vehicle with cash.” We do not feel that a cancellation of the contract would be a fair resolution. If she desires to cancel the contract and return the vehicle we will allow her to do so if she agrees to the following conditions:1. The vehicle must be returned in the same condition and with the same equipment as it was at the time of sale.2. Ms. [redacted] must remove or withdraw any and all reviews, complaints or reports made to a 3rd party.3. Ms. [redacted] will forfeit 50% of the initial deposit made on the vehicle in order to cover the costs that we will incur to return the vehicle to inventory and to return it to saleable condition.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The attached documents are the only ones I have from Atlas/Credit Corporation regarding the complaint I filed. I have filed a complaint with the [redacted] as well as the [redacted]. My correspondence with Credit Corporation’s Legal Department in reference to the [redacted] complaint is what I previously provided to you.There were no signed documents by Atlas/[redacted] Enterprises or Credit Corporation that were provided to me. The deceptive practices were by [redacted] telling me that I could just pay a few months then refinance.He did not explain any of the terms or conditions on any documents presented to me. I questioned several things as we discussed the transaction and was not given accurate, truthful information. Mr. [redacted] was attempting to close this deal as well as make another sale since we were interested in two cars and had already secured pre-approval for one through our own bank. Atlas is now trying to extort money from me by stating they are willing to accept return of the vehicle if I agree to forfeit 50% my deposit ($750) as well as remove all complaints, responses and negative comments with any 3rd party. This is certainly not the way to do business and I believe it directly falls in line with the issues that are addressed by the Revdex.com.Regards,[redacted]

Business

Response:

Ms. [redacted] purchased a 2005 Ford F150 on March 14th, 2015. As she stated in her complaint she attempted to return the vehicle on March 16th. In Arizona there is no “cooling off” period and we refused the return of the vehicle.Since that date Ms. [redacted] has engaged in a campaign of slander, misrepresentation and lies against our company and against the sales person that assisted her with the purchase in an attempt to force us to cancel the sale. Her words, the testimony of witnesses to the transaction and the documents that she initialed or signed at the time of sale will clearly show that the claims that she makes in her complaint are without merit and do not constitute any fraud, deception, or deceit by our company.Ms. [redacted] stated in her complaint that she “made it clear to [redacted] several times” that she, “wanted to arrange my financing through my bank or once I cleared things up regarding my credit discrepancies on my mortgage payments to get a better rate than was being offered through their lender, Credit Acceptance (at 18.99%)”. Her statement clearly indicates that she was fully and completely aware of the terms of the loan that were being offered to her at the time of sale. Her statement agrees with the documents that she either signed or initialed at the time of sale including the Retail Installment Contract, Credit Acceptance Corporation Disclosure Form, and Customer Delivery Checklist.The Retail Installment Contract clearly discloses the terms and conditions of our agreement and further states that “You agree to the terms of this contract. You confirm that before you signed this Contract, we gave it to you, and you were free to take it and review it. You confirm that you received a completely filled-in copy when you signed it.” Ms. [redacted] read, signed and initialed the Retail Installment Contract.The Credit Acceptance Corporation Disclosure Form states that “I have been given an opportunity to read both sides of the Contract, which has been completely filled in, and to ask all questions I may have concerning the terms and conditions of the Contract. “ It also states, “I understand that the Annual Percentage Rate (“APR”) is the rate set forth in the Contract and means the cost of my credit as a yearly rate.” Ms. [redacted] read and signed the Credit Acceptance Corporation Disclosure Form.The Customer Delivery Checklist states that “Any questions I had about this transaction have been answered to my satisfaction, enabling me to completely understand all of the details about this transaction.” Ms. [redacted] read and initialed this statement.Ms. [redacted] claims that we “disregarded the other option to use my fiancée’s credit to purchase the vehicle which would have been at a lower rate” and that we “saw an opportunity to put a contract in place with me at high rate while the option of using [redacted]’s financing was ignored.” We did not ignore the option of using her fiancée on to secure a better rate. In fact we tried on several occasion to utilize that option, a fact that she admits to in the complaint when she said that “[redacted]’s bank stated he would have to purchase a vehicle 2008 or newer with less than 75,000 miles”. After learning that her fiancée’s bank would not finance the vehicle she selected she agreed to the financing that we were able to obtain for her.In addition to her own statement, on more than one occasion she was specifically asked within my hearing if [redacted] would co-sign on this loan with her. They both refused and stated that they didn’t want him on her loan because they didn’t want to do anything to affect his ability to purchase a car using his pre-approval. Ms. [redacted] also claims that she “discovered hidden damage to the vehicle that was covered up by the dealership plate.” We put license plates on any vehicle that is equipped with license plate brackets for the purpose of advertising, and not in an effort to conceal “hidden damage”. If in fact there is damage behind the license plate bracket it would not be a warrantable item and would have no effect on the sale of the vehicle. Ms. [redacted] stated in her complaint that “I went to Atlas Automotive in search of a vehicle to purchase.” She personally selected the vehicle that she wanted to purchase, negotiated the price and financing terms, and then made an educated and informed purchasing decision. It appears as though Ms. [redacted] now regrets her decision. Her regret does not obligate us in any way to cancel the contract and does not constitute any fraud, deception or deceit by our company.However, if she desires to cancel the contract and return the vehicle we will allow her to do so if she agrees to the following conditions: 1. The vehicle must be returned in the same condition and with the same equipment as it was at the time of sale.2. Ms. [redacted] must remove or withdraw any and all reviews, complaints or reports made to a 3rd party.3. Ms. [redacted] will forfeit 50% of the initial deposit made on the vehicle in order to cover the costs that we will incur to return the vehicle to inventory and to return it to saleable condition.It is our desire to resolve this issue to the complete satisfaction of both parties. Please let me know if you have any further questions or if we can be of assistance in any way.Respectfully, [redacted]Managing Member

After I had a flat I discovered there was no jack or spare tire in the 2013 Hyundai Accent