ATS Processing Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],
 
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
 
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to...

our refund department to remove the administrative fee as a one-time courtesy and have corrected the toll charges.
 
Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
 
Thank you,
PlatePass® Customer Service

Dear [redacted],
 
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
 
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of [redacted].
 
Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding [redacted] fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
 
Thank you,
 
[redacted]
[redacted]
[redacted]
[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.   After reviewing your account, ATS has agreed to issue a courtesy refund in the...

amount of $19.20.  Please allow up to 5 business days for these funds to appear on your account.  We do apologize if the Platepass toll service was not discussed with you at the time of your rental and it is our hope that you find the matter to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. A photo enforced speeding violation was reported to us by the City of Cleveland on 7/24/14 at 2:25 PM for the rental vehicle that was in your possession....

The vehicle on file for this rental agreement is a gray Ford Focus, license plate # [redacted] A copy of the violation as well as our credit card charge notice is attached to this response. Our records indicate that you were also emailed a copy of this notice on 10/7/14 to[redacted].com.  If you did not rent this vehicle, please let us know and we will be happy to research your account further. Again, thank you for contacting us. We apologize for any inconvenience this may has caused.  Best Regards, ATS Processing Services

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department...

to remove the complete balance for the amount of $25.50.
Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding [redacted] fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
 
Thank you,
PlatePass® Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to...

remove the complete balance for the amount of $24.36. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted],
 
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
We understand your frustration and apologize for any inconvenience this  matter has caused.  We have forwarded your inquiry to...

our refund  department to remove the complete balance for the amount of $26.50.
Please allow up to 5 business days for this to appear on your account and thank you for your patience.  
It is our hope that you find this matter to be resolved.
 
Thank you,
PlatePass® Customer Service
[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't accept refund for administrative fees because the charges made to my credit card are being made after the vehicle was return on July 28; Therefore I expect full refund for the amount of $77.23 for charges made to my credit card on 8/21/14 - $26.31, 8/13/14 - $38.01 and 9/22/14 - $3.75 and to removed my credit card out of their system
Regards,
[redacted]

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the complete administrative fee for the amount of $24.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   Unfortunately, we are having difficulties locating your account. To better serve you, we request that you provide any of the following...

information:  ·Name of the rental agency.·Return date of the rented vehicle.·Name and address of the primary renter as it appears on the rental record.·Driver’s license number.·Rental agreement number.[redacted]·Last four (4) digits of the credit card number that was charged.*·First six (6) digits of the credit card number that was charged.*·Expiration date of the credit card number that was charged.·Date the credit card was charged for the PlatePass expense.·Dollar amount charged to the credit card. $49.85 *To access your account by credit card number, the last four digits are required. PlatePass® exercises exhaustive security measures to ensure your information remains private.Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. PlatePass® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, [redacted] *.PlatePass® Customer Service

Dear [redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the fees.
Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
 
Thank you,
PlatePass® Customer Service

Dear Customer,
Thank you for contacting PlatePass regarding your concern as it is our goal to provide you with the highest level of customer service.  
We apologize for any inconvenience this matter may have caused.  We have refunded the administrative fee...

of $24.75 as a one-time courtesy.
Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter
responsibilities regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
Thank you.
Best Regards,
[redacted]
Business Analyst
PlatePass®
[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear Customer,
 
Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.
 
[redacted] recorded a toll via transponder during your rental at the [redacted] Main location. These tolls are reported to ATS...

electronically and do not contain images. As a courtesy we have adjusted the $1 toll charge and $15 admin fee. This account no reflects a $0 balance.
 
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
 
Best Regards,
 
ATS Processing Services

Dear Customer,
 
Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.
 
According to the notes on this account, you spoke to our customer service center on 11/4/14 and were informed that this account had been...

forwarded to our refunds department. The account was adjusted in full on 11/7/14.
 
At the time, your credit card had only been charged $3 of the total $17.70 balance. You will receive a credit of $3 to your card within 5 business days and the remaining $14.70 has been adjusted to $0
 
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
 
Best Regards,
 
ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Customer,
 
Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.
 
ATS is a third-party company hired by [redacted] to process violations. Per your rental agreement, you are responsible for any parking or...

moving violations issued during your rental, plus a processing fee.
 
An unpaid parking ticket was reported to us by the City of[redacted] during your rental. We provided an affidavit to the city requesting the liability be transferred out of the rental company’s name and into yours in order to protect our client’s vehicles, as well as to give you the opportunity to dispute the citation with the issuing authority if you wish to do so.
 
As a one-time courtesy, we have waived the $30 processing fee and issued a refund to your credit card. Please contact us for further assistance if you do not see the credit in 3-5 business days.
 
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
 
Best Regards,
 
ATS Processing Services

Dear Customer,
 
Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.
 
Additional tolls were reported to us by [redacted] after your first payment. Tolls are reported to us electronically and are not always reported at the same time. A copy of the toll details is attached to this response, indicating the times and locations of the tolls. We have determined that none of the tolls are duplicates.
 
As we stated in our previous response, we are happy to opt you in to the Platepass service at any time. This would reduce the total cost of all tolls and fees to $17.98 for this rental. As a one-time courtesy, we have issued a full adjustment to your account, including a refund of your $48.58 payment.
 
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
Best Regards,
ATS Processing Services

Dear [redacted],
 
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
 
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to...

our refund department to remove the complete balance for the amount of $74.40.
 
Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
 
Thank you,
PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted].[redacted](877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |