ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. The research case for this account was closed on 9/8. You were determined to be responsible for the tolls as the rental agreement start time was recorded...

as 11:19 am and these tolls occurred at 11:29 am and 11:37 am, respectively. On 9/23, our customer service center was contacted by a [redacted] location manager verifying that there was a problem with the rental and you did not leave the location at 11:19. We have, therefore, applied a full refund of $30 to your account and issued payment on behalf of the rental agency for the tolls. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I would like for them to be on notice that their business practices are not up to part. They need to do a better job in disclosing fees whenever a customer rents a vehicle.  My agreement with [redacted] didn't indicate a third party charge nor the fact that a Plate Pass was installed on the car for which I was going to incur additional fees. 
Regards,
[redacted]

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department...

to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the complete balance.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Customer,
 
Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.
 
Dollar offers an optional Platepass service for a small daily fee. As your rental was not opted in to this service, you were charged a $15 admin...

fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. As a courtesy we have refunded the $15 admin fee and you should see the credit reflected on your card in 3-5 business days.
 
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
Best Regards,
ATS Processing Services

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to...

remove the complete balance for the amount of $21.10.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rentalagreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the complete balance for the amount of $28.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,PlatePass®[redacted]

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
 
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to...

remove the complete balance.  
 
Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
 
Thank you,
 
PlatePass® Customer Service
[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate that they removed the hold on my name from the list.  However, the second issue that I reported in my initial complaint has not been resolved yet, which is "2) Correct the issue -- undo/remove duplicate charge on my previous rental record."  
First, I have not received any email on 9/23/14 regarding the issue.  I use gmail and I don't think there is any chance for [redacted] to miss any email.  Please forward me the email that you sent to me on 9/23/14.
Second, yes, I was not informed of the Plate/Toll system as well as the potential fees/charges that would incur at the time of your rental.  That was my first trip to Florida and the agent should've been clearly explained it to me.
Most importantly, I have already paid all the fees in full on my first receipt of the notification mail regarding my violation for the first time.  What I don't understand is the reason why another set of violation transactions were made on my name even after two months after from my trip.  As in my initial complaint email, there are duplicate transactions and they still have not clarified these duplicate charges.  I would pay any pending fee if they could provide me all photos of my car with violation date and time together with the camera location with GPS, which corresponds to each and every "duplicate" transaction.  If they are not able to provide me such a proof, I believe there is no reason for me to pay any fee for the duplicate transactions because the only reasonable explanation for the duplicate charge is their system errors.
I would like to make a point that I'm very much willing to pay any pending charge RIGHT NOW if the duplicate charges (around $60 or so) were correct and can be justifiable.  I'm not spending so much of my time on contacting to the company, filing a complaint to Revdex.com, and writing this reply email, simply in order to save $60 or so -- It is really really tiny bit of money.  What I'm trying to achieve here is to correct what is not right, and hopefully to receive an apology from the company about making me spend my time to correct their mistake and their system error, as well as any inconvenience that occurred during my last trip due to this issue.  Again, money itself is not even a problem AT ALL.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Customer, Thank you for contacting us regarding your concern.   We apologize for any issues you encountered submitting your dispute through our website. After reviewing your account, we have issued a courtesy refund for the full amount of $90.76. You should see this credit...

reflected on your car in 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I appreciate that they removed the hold on my name from the list.  However, the second issue that I reported in my initial complaint has not been resolved yet, which is "2) Correct the issue -- undo/remove duplicate charge on my previous rental record."  

First, I have not received any email on 9/23/14 regarding the issue.  I use gmail and I don't think there is any chance for [redacted] to miss any email.  Please forward me the email that you sent to me on 9/23/14.

Second, yes, I was not informed of the Plate/Toll system as well as the potential fees/charges that would incur at the time of your rental.  That was my first trip to Florida and the agent should've been clearly explained it to me.

Most importantly, I have already paid all the fees in full on my first receipt of the notification mail regarding my violation for the first time.  What I don't understand is the reason why another set of violation transactions were made on my name even after two months after from my trip.  As in my initial complaint email, there are duplicate transactions and they still have not clarified these duplicate charges.  I would pay any pending fee if they could provide me all photos of my car with violation date and time together with the camera location with GPS, which corresponds to each and every "duplicate" transaction.  If they are not able to provide me such a proof, I believe there is no reason for me to pay any fee for the duplicate transactions because the only reasonable explanation for the duplicate charge is their system errors.

I would like to make a point that I'm very much willing to pay any pending charge RIGHT NOW if the duplicate charges (around $60 or so) were correct and can be justifiable.  I'm not spending so much of my time on contacting to the company, filing a complaint to Revdex.com, and writing this reply email, simply in order to save $60 or so -- It is really really tiny bit of money.  What I'm trying to achieve here is to correct what is not right, and hopefully to receive an apology from the company about making me spend my time to correct their mistake and their system error, as well as any inconvenience that occurred during my last trip due to this issue.  Again, money itself is not even a problem AT ALL.

Regards,

are you kidding me; Revdex.com rates ats "processing services" as A+?! with 80 out of 82 reviews reviling ats as a scam. what, are you all in bed together? like the others who have complained, we had no notice we might be charged a toll fee when we rented a "thrifty" car. we saw no toll booths and we were not advised of such a charge when we returned the "thrifty" car. now, weeks later we receive a missive advising our credit card will be charged seven dollars for a toll fee--no evidence of such provided--and a $15 "admin fee." I have tried to protest this chicanery twice online but each time was told the complaint could not be processed. of course not, make it difficult, nay impossible to protest and many will go away out of frustration. I will, however, dispute this charge with my credit-card company and will expose this fraud on every social media, including trip advisor. it seems to me with the millions companies pay for positive advertising they would want to forego garnering negative publicity with their fraudulent, dishonest tactics.

$6.20 in tolls cost me $30.95

I missed the fine print in the Hertz agreement.

Never again, this is an unbelievable rip-off.

Really have to question Revdex.com's ratings.

Criminals at best. Biggest scam since Fannie Mae and Freddie Mac.

Can't get information from their website. No one answers when you call. I was billed $24.75 more than the real toll was, even though I tried to pay the toll myself on the website. Disgusting service. How Revdex.com rates this A+ is a joke.

I'm sorry but that is unacceptable.  This is the third time you've tried to shrug me off on this.  
 
There is no way [redacted]oints me to you for this, then you try to point me back to [redacted]  Absolutely unacceptable.  
 
Your phone doesn't work and neither does your contact form - the only way to even get in contact with you is through the Revdex.com... Then after all that you try to point me back to [redacted]  This is tantamount to a scam where you can simply charge someones credit card without any recourse.
 
I do not accept this - especially as Hertz has repeatedly pointed me to you on this.