ATS Signs

March 29, 2017We are in receipt of the follow up correspondence filed by Mr [redacted] with your office.Please find attached a copy of the [redacted] invoice which duplicates the information that Peoria Nissan gave to Mr [redacted] regarding his vehicle Their recommendation is the same as we gave to the customer, including the costs for replacing the complete factory top assembly Mr [redacted] also declined the vehicle service at [redacted] .The vehicle top assembly was damaged when Mr [redacted] brought the vehicle to Peoria NissanWe did not cause the damageAs stated in our previous correspondence, the customer initially paid for the new canvas top, but was later reimbursed.The issue is not with Peoria Nissan, but with the dealership that sold him the vehicle with the damaged top assembly.Sincerely,Peoria Nissan

February 17, 2016We are in receipt of the complaint filed by Mr [redacted] with your office.Our General Manager, Chuck M [redacted] has been in contact with Mr [redacted] regarding the pricing of the vehicle he was interested in MrM [redacted] provided two prices to the customer, one with the damages fixed on the vehicle, and one with the damages left as they areMr [redacted] has not responded to either offerWe apologize for the breakdown in the conversation between Mr [redacted] and our sales staff regarding "the out the door" priceWe are more than willing to work with Mr [redacted] should he still be interested in purchasing a vehicle from Peoria Nissan.Sincerely,Patti S [redacted] Compliance Director - Peoria Nissan

January 12, 2016We are in receipt of the complaint filed by Ms [redacted] with your office.Please find attached the maintenance agreement that has been placed in service to provide Ms [redacted] with the oil and tire rotationsWe apologize for the delay in correcting this error and for the lack of attention she received at the dealership.Sincerely,Patti S [redacted] Compliance Director Peoria Nissan

June 1, On behalf of Peoria Nissan, I would like to apologize for any inconvenience you may have experienced from our sales team Per your request we have removed your address and phone numbers from our databaseThis should alleviate any further contact from our sales personnelShould you receive any further calls, please contact me via email at [redacted] and I will handle the matter personallyPlease have the name of the salesperson and the date/time of the callAgain, please accept my personal apology for the inconvenience this may have caused you Peoria Nissan is committed to protecting the rights of our customers and providing the best service possible Sincerely, Patti S [redacted] Compliance Director – Peoria Nissan

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

That is absolutely incorrect the attached document states that my mileage on the vehicle is substantially lower than the 77,miles Nissan is statingAttached is a document that will confim that is another lie Nissan has toldI have receipts and proof of purchases for maintance I have spent on my vehicleThere was no " alternative " engine offered

I have been waiting over a week for a call from Peoria Nissan in regards to my trade inAs of 5/17/my phone is turned off which is the same day I received this notification from Revdex.comI immediately called Peoria Nissan to see if they have attempted to contact me and they have notI have been getting the run around from the dealership and have been lied to constantly by them as well as them changing their stories around to make it seem like I do not know what I am talking aboutI personally spoke to my bank American Credit Acceptance who said that they will approve a trade in and does not require money down for that trad and the dealership is lying to me saying that my bank is denying me for a tradeI do not a have a working vehicle to go to the dealership as I have to get off work and travel by bus to get my kids and go home and it is already late by the time I get home

March 21, 2017We are in receipt of the complaint filed by Mr [redacted] with your office.In his complaint Mr [redacted] failed to inform your office that he purchased his vehicle and associated warranty at [redacted] They were unable to perform the work on the vehicle and referred the customer to Peoria Nissan.After completing a review of the vehicle in our service department, an estimate for the repair of the top was given to the warranty company who denied the claim The customer also declined the complete replacement of the top due to the costInstead, the canvas on the top was replaced Initially, the customer did pay for the replacement of the canvas but was later refunded the complete amount.Our Service Department advised the customer that he should go back to the selling dealership where he originally purchased the vehicle as well as the warranty We have no control in getting the warranty company to approve the repair.Sincerely,Peoria Nissan

Dear Revdex.com representative, After reviewing Ms [redacted] 's Complaint, a member of our Management Team contacted Ms [redacted] We have offered Ms [redacted] a Settlement Agreement and she has accepted and will be executing it in the next few daysThe Settlement Agreement will settle this matterBest, Gizelle C***Compliance Director

First of all I spoke with Sean only after I sent an E- mail to the General Manager about the situation and how this sale went downNo sooner did I hit send my phone rang it was SeanI then expressed how unhappy I was because I finally saw the car fax and was lied to about the car being in a wreckAs far as my signature on it ,it was hidden in the multitude of papers that I signed the day of the purchase and twice afterduring the whole process both myself and Fiance asked about car fax and if car was in a wreckThese questions were evadedPer my conversation with Sean after he called it was left as think it over for the weekend if you don't want the car bring it back on MondayAll the while Sean kept saying just months you need to keep it to build your credit up So from the beginning the first night after the test drive after asking numerous times about car fax and being denied the right to see it and have a copy In addition they did not honor the posted price on the windshield Contrary Sean inflated the price way above the original asking price of the car .Without my knowledge added Gap insurance and a Service plan that was and .added to the balanceon top of the for the car .Price on the windshield $11,.I have original paperwork to prove thisOn Sunday November 9th I received a call From Robyn asking me about the car and its purchaseAt that time I was tired of all that transpired all the phone calls and messages from them and the finance company.As these were done during day time business hours and I work nightsI had said I would most likely keep the car for at least the six months I had expressed my dismay at being duped by Sean and his fraudulent practicesFrom this point on Im giveine my Fiance Rocky Cox P.O.Aover this messI work nights, I cant do my job if I dont sleep!

We believe that the customer's complaint has been resolved to his satisfaction In addition Peoria Nissan installed Sirrus radio as a gesture of customer goodwill.Thank you for the opportunity to respond to the complaint

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me On 2/23/I called into Peoria Nissan and spoke with Jesse C [redacted] ( per email from Patti S [redacted] Compliance Director at Peoria Nissan) requesting an appointment with him regarding my $3,refundJesse stated he did not know why I was requesting an appointment with him as this usaully goes through a sales diecrtor I informed him that I have already spoken with many sales directors and that I was invited by Patti to schedule an appointment with him or Elizabeth [redacted] He stated he did not know who Patti S [redacted] wasI was asked who was the last person I have spoken with there at Peroia Nissan I stated it was Eric, but I did not wish to speak with himJesse placed me on a minute hold to look for my fileHe then got back on the line and suggested to call me back instead of having me on hold as he could not find my fileI informed him I was calling to schedule an appointment what did he need in order to give me a call back and get me an appointmentJesse stated he needed to speak with accounting and get my file for my debit card information before he can schedule an appointmentJesse stated he would call me back in minutesI waited for a call back all day yesterday and this morning still have not received a call back to schedule an appointmentI am very frustrated and upset regarding Peoria Nissan's customer service or lack there of! Can someone please assist me in this matter? Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Nissan Peoria added the negative equity to my current loan withouy my permission or knowledgeI ahve attempted to find out the cost of trading in my car for a new oneThey told me not to come back back to their officeHow can I go there to attemot to get a new loan if they refuse to help me?Regards, [redacted]

Hello, Due to the GM not initially copied on this complaint we require a few more days to respondBest, Gizelle C***Compliance Director

September 22, 2015Phoenix RevDex.com [redacted] ** [redacted] [redacted] I am responding to the complaint submitted by Ms. [redacted] regarding her experience with Peoria Nissan. Ms. [redacted] purchased her... vehicle on March 20, 2015. Please find attached two documents (Delivery Confirmation Acknowledgement and Customer We Owe). TheDelivery Confirmation paragraph # states that the vehicle is being delivered to the customer “As Equipped” with no other options or equipment other than statedin the “We Owe”. In both cases Ms. [redacted] signed the documents indicating that she understood that she was taking position of the vehicle without poweroptions. Ms. [redacted] did return to the dealership on March 26th to express her displeasure with her current vehicle. The dealership sat down with her and provided her an option to trade out of the vehicle into a vehicle with power options. Ms. [redacted] declined the offer to upgrade as she could not afford the increase in her monthly payment. In Arizona there is no “cooling” offperiod when purchasing a vehicle, there is not a 60 day time frame as Ms. [redacted] indicated in her complaint. Attached is also a copy of the Retail Installment Contract which clearly states that there is no cooling off period. Ms. [redacted] also signed this document indicating she understood the terms of the contract. Ms. [redacted] did return to Peoria Nissan in September to inquire about trading her vehicle. At the time we were unable to help Ms. [redacted] as the circumstances of her employment had changed, as well as her credit rating. We work with a number of lenders specializing in customers with credit challenges. Unfortunately, without employment and acosigner there was nothing that we could do. Filippo Marchionne from our Dealershipdid contact Ms. [redacted] and discussed what options were open to her and tradingher current vehicle. We regret that we wereunable to assist Ms. [redacted] with her wish to trade out of the 2015 Nissan Sentra. Thank you for the opportunity to respondto this complaint. Sincerely, [redacted] Compliance Officer – Peoria Nissan

Dear Revdex.com Representative, As of January 7, MsPendleton and Peoria Nissan have come to an Agreement and have executed a Settlement Agreement.This matter is resolved.Best,Gizelle C***Compliance Director

Feb 14, 2017We are in receipt of the second response submitted by Ms***.Ms*** provided a cover page from Midway Nissan showing that she had taken her vehicle to that dealership for serviceWhat she did not provide were the details of the repair order. Peoria Nissan was able to contact Midway Nissan and inquire as to the work performed on the vehicle on 1/24/They stated that the vehicle came in with no oil in the engine and that the oil on the dipstick was burntThere were no oil change stickers on the vehicle that indicated that an oil change had been performed on the vehicle. There were also no records that indicate that the vehicle had been serviced at any other Nissan dealerships in the valley.Ms*** brought her vehicle to Peoria Nissan after having it diagnosed by Midway NissanIt is our belief she was looking for a different answer to the fact that her engine burned as a result of lack of oilUpon request we will be happy to provide the repair orders from Midway Nissan and Peoria NissanWe can also provide a copy of the Carfax report for Ms***'s vehicle. Sincerely,Patti S*Compliance Director Peoria Nissan

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Again, this is NOT a warranty issueMy issue is that Peoria Nissan is hiding the negligence of their service technicianThey never made mention of an issue with the frame at the time of diagnosis or even during the replacement of the convertible top hydraulic mechanism and top canvas (when the frame was exposed and issues were easily seenIf this damage was pre-existing, I would have expected a call from the service department DURING the repair process notifying me of such damage and how to proceed, at which point I can validly go back to the selling dealership claiming pre-existing damagesAlso, when I pressed the service manager what exactly was broken on the frame, they could not give me an answer, rather than try to tell me that the "new canvas caused the issue" - which is impossible.The repair called for about book-hours laborI dropped the car off on a Monday morning and was told to expect a call back Tuesday afternoonI was not contacted until Thursday afternoon, which leads me to believe there were major issues encounteredThey only told me "come get it, it has the same issue as before" however when I arrived and saw the behavior, I explained to the service department that it was in fact NOT the same condition as prior to the repair the top was able to be retracted open.I took the car to another Nissan dealer (*** ***) who in hours of diagnostics was able to identify and confirm frame damage of the convertible topThe release cables were kinked and mis-routed and drag pins were broken and resting in the cavity the top retracts into when openWhy couldn't Peoria Nissan, who had the car apart, diagnose the issue if it were "pre-existing"? I have not gotten any factual responses, only their rebuttal that I'm upset because "warranty didn't cover it"Warranties are not there to cover gross negligence, they cover manufacture defectsThis is clearly not the case here

It is not true that my complaint has been resolved with Peoria Nissan
There are two seperate issues the radio issue I had a discussion with the manager at Peoria Nissan about and they were kind enough to offer to install a radio if I purchased the equipment I have chosen not to do this and this is because we don't want to pay for the equipment This radio issue is simply a "buyer beware" thing and I agree that I should have looked closer at the car before buying itI just assumed it had Serius radio as did my previous car purchased at Peoria Nissan I was wrong and accept responsibility for not looking closer at the car before buyingThe issue that is not resolved is the "paint protection" "OPTION" that I was forced to purchase at the last second right before closing This seemed very much like "bait and switch" to me They indicated to me that I must buy this "OPTION" because it is on the car already and told me that this dealership automatically puts it on all their vehicles and so therefore I must purchase it at $additional When I asked him how that was "OPTIONAL" he complained about it being symantecs of language but assured me all other dealers do this also They wore me down and I just went ahead with itI still feel it is wrong and that they should refund me the $because in their advertisements they don't list the $paint protection as something that would be added on later Get you in, then sell you, then add the cost to the total That is just wrong and is a sneaky way for the dealership to sell (not really sell but rather force down your throat) additional option that I don't want and is very expensive The only satisfaction would be to have the dealership refund to me the $and to stop doing business this way for other consumers