ATS Signs

September 8, 2015Our Service Director, *** *** will be in contact with the customer to schedule an appointment to bring her vehicle in for repair of the scratch.Once the work is complete, we will contact your office with the final outcome.Sincerely,*** ***Compliance Director-Peoria
Nissan

April 13, 2017A check for the reimbursement of the Zaktek paint protection has been submitted to Nissan North America Credit, who is the lien holder of Mr***'s vehicleThe check was submitted on 4/5/Mr*** can check his account with NMAC to see the payment. This does not change his monthly payment, but reduces the balance of the loan by the check amount

Dear Revdex.com Representative,We have a wide variety of stock vehicles and different models come with various model line packages. The packages on each model impact pricing. We do have limitations on what we are able to discount as well as how much we are able to discount. Unfortunately we were not able to come to a meeting of the minds, regarding pricing, for the vehicle MrF* selected.As a gesture of goodwill and appreciation we would like to offer MrF* a year maintenance agreement on any Nissan vehicle he purchases within the next months. If MrF* prefers not to visit our dealership, we can direct him to two others Nissan Dealerships in the valley with whom we can coordinate this offer.If MrF* would like to take advantage of our offer we ask that he contact Peoria Nissan and schedule an appointment. If MrF* decides he would like to work with ***ther Nissan Dealership he can contact me directly and I can provide him with the two options as well as forward information regarding the offer to management at the dealership he selects.Best,Gizelle C***Compliance Director***

February 9, 2017 We are in receipt of the complaint filed by *** *** with your office Please find attached a copy of the credit application that was signed by both partiesBy signing this application you gave your permission to have Peoria Nissan access your credit
bureau We regret that we cannot comply with the customer's request to remove the inquiry from Peoria Nissan. They are free to file a dispute claim with directly with each of the credit reporting agencies

Tell us why here...I have reached out to Patricia McDonnell thru text and left several voice messagesAs of today 11-17-7:00pm she has not responded to me
I also went over the first complaint and then the second complaint and there are several statements that do not make sense with what has corresponded thru the transaction
if you have any questions please call me ***

For the last week Peoria Nissan has been trying to get the customer to visit Peoria Nissan in an attempt to trade her out for something elseWe have told her I that we would give her what she paid for the car in tradeThe customer has not responded to our calls.Sincerely,Peoria
Nissan

Revdex.com Representative,After reviewing and investigating the Complaint our Management team made contact with Mr*** Mr*** returned to our dealership December 22, and was re-contracted under terms and conditions he felt comfortable with Best regards,Gizelle C***Compliance
Director

February 17, 2016We are in receipt of the complaint filed by Mr*** with your office.Our General Manager, Chuck M*** has been in contact with Mr*** regarding the pricing of the vehicle he was interested in. MrM*** provided two prices to the customer, one with the damages fixed on
the vehicle, and one with the damages left as they are. Mr*** has not responded to either offerWe apologize for the breakdown in the conversation between Mr*** and our sales staff regarding "the out the door" priceWe are more than willing to work with Mr*** should he still be interested in purchasing a vehicle from Peoria Nissan.Sincerely,Patti S*Compliance Director - Peoria Nissan

We are in receipt of the second correspondence submitted by *** ***.As we stated in our first correspondence to your office we did have a permissible purpose to pull Ms*** credit report as a credit application was signed. Had the customer not wanted their credit to be pulled then they should not have signed the credit application. With that being said as a gesture of customer goodwill, we have attached letters to the three credit reporting agenciesMs*** will need to submit a dispute to each credit reporting agency and include our letter which confirms our agreement to have the inquiry removed.Sincerely,Patti S*** Compliance Director - Peoria Nissan

Ms *** came in this evening and we showed her what a purchase would look like going through her current financial institution and she felt the payment was too high for what she was trying to accomplishI was hoping to use her service contract to try and help get her Jeep fixed, but she informed us that she has cancelled itHer current desired resolution is for her to get her down payment back and return the Jeep to us and her walk awayWe feel we have made an honest attempt to resolve her issue, and she declined the offer

The business didn't offer any help to resolve this problem

Our Customer Service Director contacted *** *** on Monday the 7th . She had called and spoke to Sean on Saturday the 5th and went over the numbers and her paymentsMs*** advised us that after talking with Sean that she felt very comfortable about her purchase with
us. *** explained she was concerned with the payments and price of the car, after Sean went over everything with her again she was fine. Sean went over the Car fax with her and she had signed and it was in the file. The loan for *** had not yet been finalized as of Monday morning, she had to call the bank (Prestige) and go over the full contract with them , she then told them she was very happy with the car, the deal and that it was fine for them to fund the loan. We feel that all issues with *** have been resolved. Sincerely,Peoria Nissan

February 23, 2016We are in receipt of the complaint filed by MsL*** *ith your office.As Ms*** indicated she does have a signed contract to purchase the Chevy TraverseWe invite Ms*** to make an appointment with Elizabeth G*** or Jesse C*** who are both Hispanic Finance Managers
We are committed to working out the issues that Ms*** has regarding this vehicleWe regret that her issues have not been addressed to her satisfaction.Sincerely,Patti S*Compliance DirectorPeoria Nissan

The Frontier has been redesigned for but
has not been released to the United StatesThe release has been to *** ***, *** and ***We are unable to help the customer obtain the newly designed truck, as we are unable to obtain one at this time.Thank you for the opportunity to
respond to this complaint.Sincerely,Patti S***
*** *** Peoria Nissan

As of January 4th I have not received any contact from Peoria Nissan regarding the complaint I filed

March 29, 2017We are in receipt of the follow up correspondence filed by Mr*** with your office.Please find attached a copy of the *** *** invoice which duplicates the information that Peoria Nissan gave to Mr*** regarding his vehicle. Their recommendation is the same as we gave to the customer, including the costs for replacing the complete factory top assembly. Mr*** also declined the vehicle service at *** ***.The vehicle top assembly was damaged when Mr*** brought the vehicle to Peoria NissanWe did not cause the damageAs stated in our previous correspondence, the customer initially paid for the new canvas top, but was later reimbursed.The issue is not with Peoria Nissan, but with the dealership that sold him the vehicle with the damaged top assembly.Sincerely,Peoria Nissan

Our Service department has contacted the customer and it is our understanding that his issues have been resolved

We are in receipt of the complaint filed by Ms*** with your office.Our Service Department did recommend a new engine due to the condition of the existing engineBased on the condition of the engine it is our opinion that there was little to none maintenance performed on the
vehicle which had 77k milesThe engine still had the original air filter that was installed at the factoryA less expensive used engine was offered as an alternative option, but was declined by the customer. We regret that Ms*** didn't understand the issue and associated costs. Our Service Advisor tried to explain why her vehicle needed an engine replacement and that it was a result of lack of service, but she didn't like the answer.The vehicle was out of warranty and Ms*** did not have an extended service contract. Thank you for the opportunity to respond to this complaint

Dear Revdex.com Representative, We have been in contact with *** and *** Simpson regarding this matter and have reached a resolution. *** and *** have an appointment this evening to finalize and sign a Settlement Agreement. Best regards, Gizelle C***Compliance Director

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]