ATS Signs

First of all I spoke with Sean only after I sent an E- mail to the General Manager about the situation and how this sale went down. No sooner did I hit send my phone rang it was Sean. I then expressed how unhappy I was because I finally saw the car fax and was lied to about the car being in a wreck. As far as my signature on it ,it was hidden in the multitude of papers that I signed the day of the purchase and twice after. during the whole process both myself and Fiance asked about car fax and if car was in a wreck. These questions were evaded. Per my conversation with Sean after he called it was left as think it over for the weekend if you don't want the car bring it back on Monday. All the while Sean kept saying just 6 months you need to keep it to build your credit up . So from the beginning the first night after the test drive  after asking numerous times about car fax and being denied the right to see it and have a copy In addition they did not honor the posted price on the windshield Contrary Sean inflated the price way above the original asking price of the car .Without my knowledge added Gap insurance and a Service plan that was 800.00 and 2500. 00 .added to the balance. on top of the 15.000.00 for the car .Price on the windshield $11,998 .00 .I have original paperwork to prove this. On Sunday November 9th I received a call From Robyn asking me about the car and its purchase. At that time I was tired of all that transpired all the phone calls and messages from them and the finance company.As these were done during day time business hours and I work nights. I had said I would most likely keep the car for at least the six months . I had expressed my dismay at being duped by Sean and his fraudulent practices. From this point on Im giveine my Fiance Rocky Cox P.O.A. over this mess. I work nights, I cant do my job if I dont sleep!

Dear Revdex.com representative, After reviewing Ms. [redacted]'s Complaint, a member of our Management Team contacted Ms. [redacted].   We have offered Ms. [redacted] a Settlement Agreement and she has accepted and will be executing it in the next few days. The Settlement Agreement will...

settle this matter. Best, Gizelle C[redacted]Compliance Director

That is absolutely incorrect the attached document states that my mileage on the vehicle is substantially lower than the 77,00 miles Nissan is stating. Attached is a document that will confim that is another lie Nissan has told. I have receipts and  proof of purchases for maintance I have spent on my vehicle. There was no " alternative " engine offered.

June 1, 2016  On behalf of Peoria Nissan, I would like to apologize for any inconvenience you may have experienced from our sales team.  Per your request we have removed your address and phone numbers from our database. This should alleviate any further contact from our sales...

personnel. Should you receive any further calls, please contact me via email at [redacted] and I will handle the matter personally. Please have the name of the salesperson and the date/time of the call. Again, please accept my personal apology for the inconvenience this may have caused you.  Peoria Nissan is committed to protecting the rights of our customers and providing the best service possible.   Sincerely, Patti S[redacted]Compliance Director – Peoria Nissan

January 12, 2016We are in receipt of the complaint filed by Ms. [redacted] with your office.Please find attached the maintenance agreement that has been placed in service to provide Ms. [redacted] with the oil and tire rotations. We apologize for the delay in correcting this error and for the lack of...

attention she received at the dealership.Sincerely,Patti S[redacted]Compliance Director Peoria Nissan

We believe that the customer's complaint has been resolved to his satisfaction.  In addition Peoria Nissan installed Sirrus radio as a gesture of customer goodwill.Thank you for the opportunity to respond to the complaint.

Peoria Nissan is purposely misleading , and deceiving the Revdex.com . The GM has NOT given me 2 prices,,,,and to be honest,,,doesn't excuse them from backing out of their original offer.

September 22, 2015Phoenix Revdex.com[redacted]
[redacted]  [redacted]
 
[redacted]
[redacted]
 I am responding to the complaint submitted by Ms. [redacted] regarding her experience with Peoria Nissan. Ms. [redacted] purchased her...

vehicle on March 20, 2015.  Please find attached two documents (Delivery Confirmation Acknowledgement and Customer We Owe). TheDelivery Confirmation paragraph # states that the vehicle is being delivered to the customer “As Equipped” with no other options or equipment other than statedin the “We Owe”. In both cases Ms. [redacted] signed the documents indicating that she understood that she was taking position of the vehicle without poweroptions. Ms. [redacted] did return to the dealership on March 26th to express her displeasure with her current vehicle.  The dealership sat down with her and provided her an option to trade out of the vehicle into a vehicle with power options. Ms. [redacted] declined the offer to upgrade as she could not afford the increase in her monthly payment. In Arizona there is no “cooling” offperiod when purchasing a vehicle, there is not a 60 day time frame as Ms. [redacted] indicated in her complaint. Attached is also a copy of the Retail Installment Contract which clearly states that there is no cooling off period.  Ms. [redacted] also signed this document indicating she understood the terms of the contract. Ms. [redacted] did return to Peoria Nissan in September to inquire about trading her vehicle. At the time we were unable to help Ms. [redacted] as the circumstances of her employment had changed, as well as her credit rating. We work with a number of lenders specializing in customers with credit challenges. Unfortunately, without employment and acosigner there was nothing that we could do. Filippo Marchionne from our Dealershipdid contact Ms. [redacted] and discussed what options were open to her and tradingher current vehicle.  We regret that we wereunable to assist Ms. [redacted] with her wish to trade out of the 2015 Nissan Sentra. Thank you for the opportunity to respondto this complaint. Sincerely, [redacted]
Compliance Officer – Peoria Nissan

March 21, 2017We are in receipt of the complaint filed by Mr. [redacted] with your office.In his complaint Mr. [redacted] failed to inform your office that he purchased his vehicle and associated warranty at [redacted]. They were unable to perform the work on the vehicle and referred the customer to...

Peoria Nissan.After completing a review of the vehicle in our service department, an estimate for the repair of the top was given to the warranty company who denied the claim.  The customer also declined the complete replacement of the top due to the cost. Instead, the canvas on the top was replaced.  Initially, the customer did pay for the replacement of the canvas but was later refunded the complete amount.Our Service Department advised the customer that he should go back to the selling dealership where he originally purchased the vehicle as well as the warranty.  We have no control in getting the warranty company to approve the repair.Sincerely,Peoria Nissan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
On 2/23/16 I called into Peoria Nissan and spoke with Jesse C[redacted] ( per email from Patti S[redacted] Compliance Director at Peoria Nissan) requesting an appointment with him regarding my $3,000.00 refund. Jesse stated he did not know why I was requesting an appointment with him as this usaully goes through a sales diecrtor I informed him that I have already spoken with many sales directors and that I was invited by Patti to schedule an appointment with him or Elizabeth [redacted] He stated he did not know who Patti S[redacted] was. I was asked who was the last person I have spoken with there at Peroia Nissan I stated it was Eric, but I did not wish to speak with him. Jesse placed me on a 5 minute hold to look for my file. He then got back on the line and suggested to call me back instead of having me on hold as he could not find my file. I informed him I was calling to schedule an appointment what did he need in order to give me a call back and get me an appointment. Jesse stated he needed to speak with accounting and get my file for my debit card information before he can schedule an appointment. Jesse stated he would call me back in 15 minutes. I waited for a call back all day yesterday and this morning still have not received a call back to schedule an appointment. I am very frustrated and upset regarding Peoria Nissan's customer service or lack there of!
Can someone please assist me in this matter?
Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Nissan Peoria added the negative equity to my current loan withouy my permission or knowledge. I ahve attempted to find out the cost of trading in my car for a new one. They told me not to come back back to their office. How can I go there to attemot to get a new loan if they refuse to help me?Regards,[redacted]

February 16, 2016Phoenix Revdex.com4428 N. 12th StreetPhoenix, AZ  85014-4585Re: Complaint – [redacted] # [redacted]I am responding to the complaint submitted by Ms. [redacted] regarding her experience with Peoria Nissan.On behalf of Peoria Nissan, I apologize for any inconvenience...

Ms. [redacted] experienced in dealing with our sales staff.  We have addressed this issue with the sales staff in order to alleviate this type of situation in the future.  Peoria Nissan takes all complaints seriously, and appreciate Ms. [redacted] bringing this issue to our attention.We regret that Ms. [redacted]s experience with Peoria Nissan was not favorable. Our staff is trained to always put the customer first and regret that your experience did not reflect the professional courtesy that our staff has been trained to provide.Sincerely, Patti S[redacted]Compliance Director – Peoria Nissan

I too sent a note to dealer principal who had one of his people contact me-wish I had a recording of the conversation but after dealing with this person I can understand why it was a poor judgement on my part to ever conside buying a car there-

Please be advised that the son of the customer came in to the Dealership to review the Warranty on 9/3/ 2016.  We were unable to make a response until a resolution meeting could be reached.  We would also like to point out the “customer” who purchased the vehicle is not the one who filed...

the complaint with your office.  Her son is the one that filed the complaint.  We are requesting that the status of the complaint be changed from unanswered to answered.  The customer has been given an extended warranty.Thank you,Patti S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:The business in reference to complaint ID [redacted] has rewritten the contract and I find that this resolution is satisfactory to me.  I consider this complaint resolved.Thank you for your assistance. You have been very helpful.
Regards,
[redacted]

July 13, 2017 On behalf of Peoria Nissan, I would like to apologize for any inconvenience you may have experienced from our sales team.  Per your request we have removed your address and phone numbers from our database. This should alleviate any further contact from our sales personnel....

Should you receive any further calls, please contact me via email at [redacted] and I will handle the matter personally. Please have the name of the salesperson and the date/time of the call. Again, please accept my personal apology for the inconvenience this may have caused you.  Peoria Nissan is committed to protecting the rights of our customers and providing the best service possible.   Sincerely, Patti S[redacted]Compliance Director – Peoria Nissan

A refund check in the amount of $1,791.32 was sent to the lender (NMAC) of Ms. [redacted]'s vehicle. Please see attachment. This refund does not change her monthly payments, but will reduce the amount owed on the loan.

Hello, Due to the GM not initially copied on this complaint we require a few more days to respond. Best, Gizelle C[redacted]Compliance Director

February 19, 2016 As stated in our previous correspondence, the two prices quoted reflected purchasing the vehicle with the damages, and a price for the vehicle if we had to fix the vehicle.  We regret that our sales staff did not correctly explain the differences to the customer and apologize for the inconvenience this may have caused him.Sincerely,Patti S*Compliance DirectorPeoria Nissan

I have been waiting over a week for a call from Peoria Nissan in regards to my trade in. As of 5/17/17 my phone is turned off which is the same day I received this notification from Revdex.com. I immediately called Peoria Nissan to see if they have attempted to contact me and they have not. I have been getting the run around from the dealership and have been lied to constantly by them as well as them changing their stories around to make it seem like I do not know what I am talking about. I personally spoke to my bank American Credit Acceptance who said that they will approve a trade in and does not require money down for that trad and the dealership is lying to me saying that my bank is denying me for a trade. I do not a have a working vehicle to go to the dealership as I have to get off work and travel by bus to get my kids and go home and it is already late by the time I get home.