Audi Arlington

I had the misfortune of bringing in my Audi A4 for its 10,000 service this morning to Audi Arlington. I brought my car to Audi Arlington because I had acquired the car by lease from the dealership in December 2018.

My experience had not always been perfect; for example, I was told one story after another about why I could never receive a handbook when I was supplied the vehicle. "Tomorrow" and "we'll get back to you on that" have been pretty consistent excuses that I have grown tired of hearing, since I know when I turn in my car at the end of the lease I will be charged for not returning a copy of the handbook.

What I assumed today would be a pretty quick in and out given the fairly simple nature of the 10,000 service. became a multiple hour experience as I was offered every excuse for why the mechanics could not complete the job in less than 140 minutes.

Of course, they would have been happy to hold onto my car for additional time in order to wash it (somehow, after holding the care for over two hours, there was not enough time to put the car through a car wash without having me wait yet additional time), but I was already late for work, so I could not stay for some additional unknown amount of time. And, of course, I was told that anytime I want to take some additional time off from work and have my car washed because the mechanics screwed around enough today that it could not be washed, I should feel free to drop into the dealership for another adventure. Who knows how long it will take this time?

One additional point I want to make is that it was recommended by the mechanics that I have my tires rotated and have a wheel alignment. After my experience with these same mechanics this morning, why would I trust anything they had to say about what I should have done with my automobile?

I do not need to bring my car in for service to Audi Arlington, since there are other Audi dealerships and, if this is the treatment I can expect when I do bring my car in, you won't see me for awhile. Lee Peltzman 202-258-0290 [email protected]

Date: Wed, Jul 12, at 5:PMSubject: Re: CID # [redacted] ; [redacted] ***To: [redacted] < [redacted] @***.com>Cc: [redacted] < [redacted] @myRevdex.com.org>ok, I will submit to my accounting office for a refund I will have a check for you on Tuesday July will you like me to send it to you or would you like to pick it up Please let me know.thanks,

I will look into this matter and get back to you.Selim E [redacted] General Manager Audi Arlington

To whom it ma concern; The client came in to our Dealership due to a recallWe performed the corresponding repair,and suggested other items for the client to repairIt is totally up to the clients discretion, if he/she would like to perform the repairs suggested with us or somewhere elseWe did not push the client to do anything with us In regards to the clients comments about us refusing to do the recall, please see the attached Repair order for the recall performedThank you very much for your time [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Since October AUDI Arlington has had my car in their possessionI may have had my car and month spread out totalThe nature they've had my car is due to check engine light issuesRepairs where done and authorized, however was informed later they repaired items that should not have beenThe last length of time they had me car in the possession was from December 16, 2016-February 15, Once the vehicle was obtained and inspected issues where foundService Manager Steve M [redacted] had been made aware ofOne issue was hydraulic arm to keep hood stableOther issues that arouse was headlightAfter, speaking with General Manager [redacted] his response was they would repair damages that came while in their possession, their not responsibleProfessionalism, courtesy, etcwas not acceptableCUSTOMER SERVICE was terrible, especially MrM***, screaming and very disrespectfulAlso, while car was in their possession last term I asked if a window could be repaired after my car was broken into (insurance claim)After months, repair was not doneAnd, M***'s response to General Manager, was that he sent estimate to my insurance company and they deniedHe never contacted myself to inform me of issueAt, informed of situation and contacted insurance company, it was found to be falseHe never submitted anythingNow after months with broken wibdow, without my carI now have to transport my car to another establishment to have window replacedAnd spend additional funds to have damages repairedAnd on top of that the issue of the check light is still illuminatedRIDICULOUS!!!!! Completely disappointed in my overall experience.They can offer replacement parts of damaged parts for freeOr minimum acceptance discounted.Regards, [redacted] ***

It seems to me the warranty was already canceled and the client is disputing the amount of the refund for which we have zero control overThe warranty cancellation gets submitted by us once the client requests it, we submit it and the warranty company issues the refund.In this case we did our job, if the client has any issue with the amount, she should contact the warranty not us, we did our jobs as instructed by the consumer.Selim E [redacted] General Manager Audi Arlington

Mr, [redacted] ,I'm sorry about how we made you feel, our duty is to sell you a vehicle which passes VA state inspection, if there were additional requirements from you at the time of purchase, I'm sure those requirements could have been worked out with an adjustment in the price of the car, meaning charging a bit to cover the tire cost, which was not needed at time of inspectionIn regards to your plates, we do not process personalized tags as a company rule, the reason why we have to do the registration for you is because we are required to do so, whenever there is a lien going to be recorded on the TitleIn regards to the interest rate, yes there are many occasions when our banks could possibly not be as competitive as your credit union, and that is the route some customers take, this does not happen as often, so I'm very happy it worked in your favor this timeLeasing VS buying is a matter of opinion based on your driving habits, sometimes it is better to lease than to purchaseIn regards to you wanting to speak with me, it is the first time I hear of it, the receptionists have my email information as well as my direct extension, not sure who you spoke to as I never hide from any issues, whether good or badWe do not feel we did anything wrong based on your complaints, and we do not feel any monetary adjustment should be provided.Selim E [redacted] GM

[redacted] ***,I'm truly sorry about your experience, I was here at the time but with other clientsBased on your explanation of the issue, I feel is only fare we return your $in form of a check, please email me at [redacted] the exact address of where to send the check.ThanksSelim E [redacted] General ManagerAudi Arlington

I tried to speak with [redacted] yesterday 10/18/2017, but I was informed that because she is in contact with Audi North America and there was no need for me to be involved.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I purchased the warranty for the Audi Aat Audi Arlington I sat in the office and made a purchase with the dealership, NOT/NOT a warranty company I gave my credit card to a finance officer working for Audi Arlington I want to see in writing, all documentation sent to this warranty company from Audi Arlington with dates and points of contact Proof of a canceled policy I will also go to [redacted] and dispute the charge and we will see to whom [redacted] will converse will regarding the charges: Audi Arlington or some warranty companyRegards, [redacted]

On July 12, *** *** came in to Audi Arlington and try to see what can be done to lower her payments on her Audi **, unfortunately because of the negative equity carried from her trade in, we were unable to reduced the payment by her desire amount of $however, we were able
to reduce it by $but she felt that it was not sufficient enough to make any changes and left

I have requested the mailer company to remove you from the mailing list, I apologize about this.Thanks.Selim E***General ManagerAudi Arlington

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I appreciate that the policy has been looked into and the conclusion was that they were wrong about the registration policy. Although, after I finally did receive the title, I discovered that the dealership had not done the emissions testing required for registration in VA I was forced to return the car to the dealership to get it done This oversight is representative of the lack of professionalism I experienced I am rejecting this response because:This last response did not address my issue raised regarding the misrepresentation I was given regarding the status of the tiresThe GM previously offered an explanation saying that the salesperson could not have known the status of the tires I provided the specifications of the tires that clearly indicate that they are not rated for Winter and that they have warranty for only 20k miles This proves that they had the required information and they mis-informed me as to the status I have requested full reimbursement for a set of new tires - this is something I would have insisted on had I known their true condition A set of new tires costs ~$1, Having just paid over $50,000, I would not have agreed to pay an additional $1,after the fact Alternatively, Audi Arlington can buy the car back from me In either case, I will be forwarding my complaint to Audi Corp and providing history of this experienceI expected to experience a brand representing excellence This was a truly shameful introduction
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I appreciate that the policy has been looked into and the conclusion was that they were wrong about the registration policy.
Although, after I finally did receive the title, I discovered that the dealership had not done the emissions testing required for registration in VA I was forced to return the car to the dealership to get it done This oversight is representative of the lack of professionalism I experienced
I am rejecting this response because:
This last response did not address my issue raised regarding the misrepresentation I was given regarding the status of the tiresThe GM previously offered an explanation saying that the salesperson could not have known the status of the tires I provided the specifications of the tires that clearly indicate that they are not rated for Winter and that they have warranty for only 20k miles This proves that they had the required information and they mis-informed me as to the status
I have requested full reimbursement for a set of new tires - this is something I would have insisted on had I known their true condition A set of new tires costs ~$1, Having just paid over $50,000, I would not have agreed to pay an additional $1,after the fact
Alternatively, Audi Arlington can buy the car back from me
In either case, I will be forwarding my complaint to Audi Corp and providing history of this experienceI expected to experience a brand representing excellence This was a truly shameful introduction
Regards,
*** ***

Date: Wed, Oct 26, at 10:AMSubject: Re: *** *** Complaint (***)To: *** *** ** ***,after reviewing *** *** Complaint Details and per my conversations with MrSteve M***, Service Director and *** *** on numerous occasions, we provided the
service she requested at the time she brought her vehicle to our shopI am truly sorry that she feels that Audi Arlington service staff is under par, we are confident of the job we performed on her car per request.sincerelyVictor B

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Customer,Based on our records we paid your *** bill, if there is anything additional you were charged, you must contact *** about itPlease see the attached receipt paid by Audi ArlingtonWe notify *** the same day their vehicles are returned, because we want them
to pick up the same dayThey use our parking space with their returnsI would probably just dispute their charge with your credit company

Dear Customer,Based on our records we paid your *** bill, if there is anything additional you were charged, you must contact *** about itPlease see the attached receipt paid by Audi ArlingtonWe notify *** the same day their vehicles are returned, because we want them to pick
up the same dayThey use our parking space with their returnsI would probably just dispute their charge with your credit company

Date: Tue, Jul 11, at 11:AMSubject: Re: CID #***; *** ***To: ***@***.comCc: *** *** *** ***I would Like to apologize for any and all inconvenience this transaction has cost you, I would like for you to give me a call or email me back with a
date and time you can come in and have the new tires installed, I would like to resolved this matter at your earliest convenience.thank you, Victor B

Mr, *** ,I'm sorry about how we made you feel, our duty is to sell you a vehicle which passes VA state inspection, if there were additional requirements from
you at the time of purchase, I'm sure those requirements could have been worked out with an adjustment in the price of the car, meaning charging a bit to cover the tire cost, which was not needed at time of inspectionIn regards to your plates, we do not process personalized tags as a company rule, the reason why we have to do the registration for you is because we are required to do so, whenever there is a lien going to be recorded on the TitleIn regards to the interest rate, yes there are many occasions when our banks could possibly not be as competitive as your credit union, and that is the route some customers take, this does not happen as often, so I'm very happy it worked in your favor this timeLeasing VS buying is a matter of opinion based on your driving habits, sometimes it is better to lease than to purchaseIn regards to you wanting to speak with me, it is the first time I hear of it, the receptionists have my email information as well as my direct extension, not sure who you spoke to as I never hide from any issues, whether good or badWe do not feel we did anything wrong based on your complaints, and we do not feel any monetary adjustment should be provided.Selim E***GM