Audi Arlington

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Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am currently awaiting receipt of a check to reimburse me for my out of pocket expenses, which Audi Arlington has agreed toOnce I receive the check, I will consider this matter fully resolved.
Regards,
*** ***

After reviewing the information, it seems the client did not understand how negative equity worksThe amount owed on her current car is almost double than what her current car is worth, and the added amount of negative equity to the loan allows us to payoff her bankThis does not mean we were
giving her what she owes, which was her perception, it means we are paying the car off based on the amount rolled into the loan.I have placed a call to the consumer to clearly explain to her the situation, waiting for the consumer to call us back.Thanks.Selim E***GM Audi Arlington

Date: Thu, Jun 23, at 10:AMSubject: Re: CID #***, *** ***To: ***@myRevdex.com.org June 23, 2016 *** *** ***President & CEORevdex.com Re: CID #***, *** *** Dear ** ***:I have spoken with *** *** and we have sat down an
appointment for her to come in and pick up the trunk mats and the second set of keys as the tags were picked up back in April This should resolve the complaint, satisfied the customer, and bring this issue in compliance.As an Revdex.com Accredited Business, we believe in the standards and the principles to maintain a good standing. Sincerely, Victor BGeneral ManagerAudi Arlington

*** ***,I have gone the extra mile here and after lots of research with the warranty company our Finance Manager Terry O*** *** was able to get a response from them, please tell me where you would like the check to be mailed so we can inform them of it.See attachment of paperwork

To whom it ma concern;
The client came in to our Dealership due to a recallWe performed the corresponding repair,and suggested other items for the client to repairIt is totally up to the clients discretion, if he/she would like to perform the repairs suggested with us or somewhere elseWe did not push the client to do anything with us.
In regards to the clients comments about us refusing to do the recall, please see the attached Repair order for the recall performedThank you very much for your time*** ***

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 Complaint: [redacted]
I am rejecting this response because of the reasons stated in my original complaint. Audi of Arlington's refusal to accept responsibility for substandard repair and blatant negligence regarding issues with my vehicle is a concern and disappointment. This was my first and only visit to Audi of Arlington and I have never experienced such poor and unprofessional conduct (including unresponsiveness to customer calls) from a supervisor and manager at any other Audi Dealership. I can only say that this experience with Audi of Arlington is further testament to the negative online reviews the business has received from other unsatisfied customers.  [redacted]

Mr, [redacted] ,I'm sorry about how we made you feel, our duty is to sell you a vehicle which passes VA state inspection, if there were additional requirements from you at the time of purchase, I'm sure those requirements could have been worked out with an adjustment in the price of the car, meaning...

charging a bit to cover the tire cost, which was not needed at time of inspection. In regards to your plates, we do not process personalized tags as a company rule, the reason why we have to do the registration for you is because we are required to do so, whenever there is a lien going to be recorded on the Title. In regards to the interest rate, yes there are many occasions when our banks could possibly not be as competitive as your credit union, and that is the route some customers take, this does not happen as often, so I'm very happy it worked in your favor this time. Leasing VS buying is a matter of opinion based on your driving habits, sometimes it is better to lease than to purchase. In regards to you wanting to speak with me, it is the first time I hear of it, the receptionists have my email information as well as my direct extension, not sure who you spoke to as I never hide from any issues, whether good or bad. We do not feel we did anything wrong based on your complaints, and we do not feel any monetary adjustment should be provided.Selim E[redacted]GM

It seems to me the warranty was already canceled and the client is disputing the amount of the refund for which we have zero control over. The warranty cancellation gets submitted by us once the client requests it, we submit it and the warranty company issues the refund.In this case we did...

our job, if the client has any issue with the amount, she should contact the warranty not us, we did our jobs as instructed by the consumer.Selim E[redacted]General Manager Audi Arlington.

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Resolved]
 Complaint: [redacted]
I am rejecting this response because:Since October 2015 AUDI Arlington has had my car in their possession. I may have had my car and month spread out total. The nature they've had my car is due to check engine light issues. Repairs where done and authorized, however was informed later they repaired items that should not have been. The last length of time they had me car in the possession was from December 16, 2016-February 15, 2016. Once the vehicle was obtained and inspected issues where found. Service Manager Steve M[redacted] had been made aware of. One issue was hydraulic arm to keep hood stable. Other issues that arouse was headlight. After, speaking with General Manager [redacted] his response was they would repair damages that came while in their possession, their not responsible. Professionalism, courtesy, etc.. was not acceptable. CUSTOMER SERVICE was terrible, especially Mr. M[redacted], screaming and very disrespectful. Also, while car was in their possession last term I asked if a window could be repaired after my car was broken into (insurance claim). After 3 months, repair was not done. And, M[redacted]'s response to General Manager, was that he sent estimate to my insurance company and they denied. He never contacted myself to inform me of issue. At, informed of situation and contacted insurance company, it was found to be false. He never submitted anything. Now after months with broken wibdow, without my car. I now have to transport my car to another establishment to have window replaced. And spend additional funds to have damages repaired. And on top of that the issue of the check light is still illuminated. RIDICULOUS!!!!! Completely disappointed in my overall experience.They can offer replacement parts of damaged parts for free. Or minimum acceptance discounted.Regards,
[redacted]

Date: Wed, Jul 12, 2017 at 5:17 PMSubject: Re: CID #[redacted]; [redacted]To: [redacted] <[redacted].com>Cc: [redacted] <[redacted]@myRevdex.com.org>ok, I will submit to my accounting office for a refund I will have a check for you on Tuesday July 18.  will you like me to send it to you or would you like  to pick it up.  Please let me know.thanks,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:  I purchased the warranty for the Audi A4 at Audi Arlington.  I sat in the office and made a purchase with the dealership, NOT/NOT a warranty company.  I gave my credit card to a finance officer working for Audi Arlington. 
I want to see in writing, all documentation sent to this warranty company from Audi Arlington with dates and points of contact.  Proof of a canceled policy.  I will also go to [redacted] and dispute the charge and we will see to whom [redacted] will converse will regarding the charges: Audi Arlington or some warranty company. Regards,[redacted]

I have agreed to issue the client a refund for the amount requested and informed her of this decision.Thanks.Selim E[redacted]

To whom it ma concern;
The client came in to our Dealership due to a recall. We performed the corresponding repair,and suggested other items for the client to repair. It is totally up to the clients discretion, if he/she would like to perform the repairs suggested with us or somewhere...

else. We did not push the client to do anything with us. 
In regards to the clients comments about us refusing to do the recall, please see the attached Repair order for the recall performed.
Thank you very much for your time.
[redacted]

It seems to me the warranty was already canceled and the client is disputing the amount of the refund for which we have zero control over. The warranty cancellation gets submitted by us once the client requests it, we submit it and the warranty company issues the refund.In this case we did our job,...

if the client has any issue with the amount, she should contact the warranty not us, we did our jobs as instructed by the consumer.Selim E[redacted]General Manager Audi Arlington.

Date: Sat, Mar 26, 2016 at 10:49 AMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>, Steve M[redacted] <[redacted]@audiarlington.com>Hi [redacted],In response to [redacted] recent rebuttal for case number #[redacted], She is requesting for our company to supply needed replacement parts free or at a discounted price. The stabilizer arm for the hood and replacement light bulb or bulbs that are not currently working will be available at dealer cost. This is a one time offer and will not be extended for future concerns.This offer expires April 30th, 2016 and does not include any installation cost or commitment to install such parts. Audi of Arlington by no means acknowledges that any or all of the fore mentioned parts were damaged by the Dealer when the vehicle was in our possession. Please understand that a light bulb indicator suggests that a light bulb is burned out and although the dealer replaced the ones that are burned out at the time of service, others may burn out later which will trip the light bulb indicator.Sincerely,Roger WGeneral Manager Audi Arlington

I will look into this matter and get back to you.Selim E[redacted]General Manager Audi Arlington.

I tried to speak with [redacted] yesterday 10/18/2017, but I was informed that because she is in contact with Audi North America and there was no need for me to be involved.

[redacted],I'm truly sorry about your experience, I was here at the time but with other clients. Based on your explanation of the issue, I feel is only fare we return your $2500.00 in form of a check, please email me at [redacted] the exact address of where to send the...

check.ThanksSelim E[redacted]General ManagerAudi Arlington.

The issue has been resolved and the money was given back to the client prior to this complaint. 
Thanks
[redacted]