Audien Hearing Reviews (%countItem)
Audien Hearing Rating
Address: 10733 N Frank Lloyd Wright Blvd Ste 103, Scottsdale, Arizona, United States, 85259-2693
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Worst service ever you can't get a hold of anyone. They finally emailed me and said I can't get a full refund because I opened the box, how are you supposed to see if they work.
We apologize for the delay in responding. I have refunded your the entire remaining balance of your purchase.
I see your order was placed in July and our team was experiencing (and to some extent still is experiencing) the effects of Covid on our business. We have since expanded our team to overcome being understaffed.
We also removed our restocking fee completely in order to improve the customer experience.
Thank you for your feedback, we have made significant policy changes after reviewing it.
They finally refunded the whole amount.
I'm glad for your changes. Thanks for my refund.
On April 28, 2020 I placed an order with Audien Hearing for a pair of EV-3 hearing aids for $211.30.
As of June 9, 2020 I had not received received the hearing aids and sent a letter cancelling the order and requesting a refund of $211.30.
On June 11, 2020 I received a letter from Audien acknowledging the cancellation advising me "It takes 3-5 business days for my refund to process".
On June 18, 2020 They sent the hearing aids that I no longer wanted.
On July 9, 2020 I again requested a refund of $211.30
On July 13, 2020 They said to return the unopened box and they would send me my refund.
I replied that I should not have to pay the return shipping cost since they acknowledged my cancellation of the order a week before they sent the hearing aids. If they wanted the hearing aids returned, I asked that they send me a prepaid shipping label.
I am also dubious that they will keep their word since they promised a refund before but did not follow through.
Audien Hearing
*** Lost $75.65
I had ordered a pair of hearing aids for $75.65 (discounted price) as a number of people said they work well. Unfortunately, I researched afterwards and found that this company is a scam. I sent online message to cancel order and refund my credit card. A Madi at the company sent an email saying the order has processed and cannot be cancelled. However, today I received an email saying the product is out of stock and an upgrade will be sent. (Reading complaints online, this is their usual practice and it does take forever for the product to be sent). If the products are received by customers they are not good quality, do not work and cannot get a refund “if the box is opened”). All I want is my refund and not have the product shipped (as who knows if the refund will come if Product sent to ***, address given for returns).
I received my hearing aids, which took forever to come in the mail. When I received them they came with ear bud attachments that covered the hearing aid device. These buds did not fit securely as a result detached when I removed them from my ears. I did not have the option to not put the buds on the device as when I just inserted the device into my ears, they would ring and would not stop until I put the buds on, which was annoying. Also the quality of the hearing device was very poor and did not work very well. This company also was very hard to contact. In fact I am not sure if they even are a legitimate company. I am very disappointed in this purchase and would not recommend them to anyone. My rating would be zero but since I had to choose, I gave it one star.
We are so sorry to hear you had a negative experience with your hearing aids. From the way you are describing the issue, it seems like you had a defective product.
I have refunded you for your entire order.
We have also hired more customer service representatives and will continue to expand our team until we can promptly reply to all of our customers. Thank you for the feedback, we will make improvements accordingly.
I purchased a hearing aid they came in a pair, on May 30, 2020, for $89.00. I did not receive them until June 26, 2020, because of Coronavirus virus. I tried them on and they did not fit my ear. I returned them all in the original package on July 1, 2020. I did not wear them I only try them on and they did not fit. The company emailed me and gave no reason and only refunded me $44.50. I had to email them back to find out why only half a refund. They emailed me back stating that "they were used. I cant give you a full refund since the package was either used or opened." How are you to know if they fit if you don't open it up?
I’d give this business zero stars if it was possible. Their advertisement is totally misleading. They claim to have a 30 day warranty and when one wants to return their misrepresented item, they only refund 50% if one has opened the box. How is it possible to know the quality of the item if one does tot open the box? They claim that their hearing aids are smaller than a dime and they are definitely not! They also claim that they are “virtually invisible.” Not so. They are so big that they would stick out of the ear canal like a sore thumb. I didn’t even try them on because they were so bulky. Stay away from this company!
We are sorry you felt our product was not satisfactory. Our records indicate you have been fully refunded.
We take this feedback seriously and have already implemented several policy changes, including removing the restocking fee completely.
Regarding the size of the unit, we launched our new EV3 that is significantly smaller, has an even higher sound quality, and longer battery life. We took all of the suggestions of our customers and used them to create this new product.
You can see the new EV3 here: https://audienhearing.com/products/ev3?_pos=2&_sid=fd144c2ad&_ss=r
Your feedback is valuable and our team is committed to taking action to address our customer's concerns.
Stay away. If I could give a negative 5 stars, that would still not cover this company The company advertises a 30 day money back guarantee, but if you try to use it and it doesn't work (not a defect), just a poor product, they only offer a 50% refund. Not just that. When I first ordered the product, EV1, which is advertised on their webpage as rechargeable, they first try to upgrade you for an additional charge to a better unit. I declined. A few days later they email me that because they are a little delayed in their shipping, they are upgrading me to the ev3 which they say is rechargeable. When I emailed them saying that they advertise the ev1 as rechargeable they responded with the statement that the ev1 has batteries. I sent them a copy of both the ev1 and ev3 from their website. I did not hear from them again. They are a scam. The product is no better than rolling up a piece of paper cone style and putting it in your ear.
We apologize for the incorrect communication provided by someone on our customers service team. We have a record of the representative involved and are taking steps to correct this.
The EV1 is rechargeable, but the EV3 is the upgraded version with better sound quality, clarity, and longer battery life. We apologize for this miscommunication.
You have been refunded the entire purchase amount, including the restocking fee. We have removed the restocking fee from our policy. The feedback our customers give us is crucial to us and we are committed to taking action to improve the customer experience.
I did not receive the full refund as they stated. I paid $75.65 and was only refunded $37.83. It seems this company is just full of nonsense.
Audien Hearing appears to be a scam, selling China devices which amply noise from my HVAC vents more than TV. They have not responded to my inquiries, and they accept full returns only if the package was never opened! I ordered an aid with a pull-out cord, but they "upgraded" my order to a product I never wanted which doesn't work. Now I'm out $89.00. I have had a hearing aid in the past and know how they are supposed to function, but this item is a ripoff.
We are sorry you feel this way, but we can assure you we are not in any way a scam company. If your product doesn't work, you probably got a defective unit, which we normally would be happy to replace for free. That being said, I have already issued you a full refund for your purchase.
We actually do offer full refunds for packages that are open, we just require they are not damaged and stay in the original packaging.
You can see our full policy here: https://audienhearing.com/pages/refund-and-shipping-information. In the future please reach out to our customer support team at [email protected] and we would be happy to assist you.
Your feedback is crucial to us and we are committed to improving based on customer feedback.
I received these in about a week. I put them in immediately and they seem to work rather well. Of course, it will take some getting used to, but so far, so good.
Thank you so much for sharing your positive experience.
Check your email for a surprise from the Audien Hearing Family :)
I ordered a pair of hearing aids from this company recently. They were to be $89.00, a payment of $29 was made and future payments of $9.00 a month were to be made. However, when I received the aids I was unable to use them due to my sight being too impaired to adjust them. The company advertises a 30-day money back guarantee. I return ed the aids to them well within the 30 days and haven't heard anything from them regarding my refund. I have e-mailed them several times and also called them but can never get anyone. They have an option to leave a message but it cut me off before I could do that. I am concerned that this may be an internet scam and am trying to prevent them from taking any more payments out of my account.
I purchased the EV3 hearing aids and only used one. The EV3 only amplified All sounds and didn’t help with conversations. I contacted Audien to return the aids for the 30 day money back guarantee and they refused. They only gave me half of my money back.
We are sorry our EV3 didn't work for you. I have refunded you the entire remaining balance of your purchase.
We have recently improved the EV3 to smaller, have higher sound quality and speech clarity (for conversations). We take customer feedback seriously and utilize it when making improvements to our products.
False advertising and a ripoff. I would not recommend. Don't do it.
We are sorry to hear you were not satisfied with your experience.
I have refunded you the entire purchase. If you could email our support team (***) with feedback on what you are dissatisfied with, we will do all we can to address it. In the meantime, you have been fully refunded.
Beware, they got the order wrong as I ordered 2 pairs and received only one pair. And guess what ? only one of the hearing aids worked. The next day I spent all morning trying to get ahold of customer service by being on hold for 15 minutes on over 10 calls. They just hung up and I never spoke to anyone. I suspected a scam and that looks like what I got.
We apologize, there must've been a glitch in our fulfillment system.
Not to worry, we have refunded you one of the pairs to take care of this. Also, we have several different ways customers can reach us, including our phone number and email.
We apologize for your difficulty in reaching us and we have expanded our customer service team to be sure we can serve each of our customers as quickly as possible.
Do not do business with this firm. Their delivery took about 2 months. They started charging me the monthly warranty fee before I even received the hearing aid. I finally received the hearing aids and no sound came out of them except a squeal. Within 2 days I returned them by Fed Express. They mislead me by saying they had a 30 day return policy BUT then when the hearing aids were returned in perfect condition they only refunded 48.69% of what I paid and the refund was weeks after I returned them.
Order summary
Audien EV1 Rechargeable CIC Hearing Aids (FULL PAIR) - 40% OFF! × 1 $89.00
UPGRADE: Audien EV3 Invisible CIC Hearing Aids (FULL PAIR) - 40% OFF! × 1 $60.00
Audien Lifetime Protection Plan: 100% Coverage On Damage, Defects, Theft, Loss & Anything Else × 1 $4.00
Subtotal $153.00
Shipping $0.00
Taxes $0.00
Total $153.00 USD
Authorize ch $153.00
Refund
Authorize_ch - $74.50
We sincerely apologize for the shipping delays that took place back in April when you ordered. This was during the peak of Covid and unfortunately our family owned business was greatly impacted.
I have refunded you the remaining balance of your purchase. Based off feedback like this, we have made significant policy changes and removed our restocking fee. We take customer feedback seriously and are committed to creating the best possible customer experience.
No company address for returns. Long time on phone without help.
I have refunded your order. Please return your devices to the address below.
Our company address is ***.
We apologize for the long wait times, Audien Hearing has nearly 100,000 customers and we are working hard to quickly service all of them.
Can't get company to answer phones to buy a pair of hearing aids. Waited on the phone nearly half an hour with updates telling me how important my time is then the gave some line about calling back and the times and hung up
This was during their normal business hours.
We apologize for the wait times back when you ordered in June. Covid hit our family owned business hard and we were understaffed.
I can see in our system that you did purchase a hearing aid from our website. We do not sell any hearing aids over the phones, so I am confused how you would've called in to "buy a pair of hearing aids." Regardless, we are happy to see you were able to get your hearing aids.
If you need anything please reach out to our team at ***.
BOUGHT A PAIR OF HEARING AIDS FROM THEM 4 MONTHS AGO.DID NOT GET THEM GOT ONE EMAIL SAYING THEY HAD PARTS AND IN PROCESS.STILL HAVE NOT GOT THEM.HAVE NOT BEEN ABLE TO CONTACT BY PHONE OR EMAIL SINCE
CALL STAY ON PHONE 15 TO20 MINUTS AND CUT OFF CAN YOU HELP
I can see you placed an order on April 15th and it was received it on July 15th.
We are so sorry for the extreme delays, all of our production factories were shut down due to Covid. It took months for us to be able to get production back to normal and some customers waited for months kindly and patiently.
I ordered Audien Hearing Aids from an ad on Facebook on May 19. I did not receive them until June 20. There was one correspondence saying there was a glitch in their supply chain on 5/25/20 and be patient they will come. When they came I was unable to charge the units because the chargers didn't fit so they are unusable. I contacted the company and got an email to call the office at a 215 area code. It was a nonworking number as was another 215 area code I found on your site. I tried two weeks ago to contact them and the one not on your site was disconnected so it is not a new development. Would you please help me get my $89.00 dollars back? Their office is in Old Town on Stetson Dr. in Scottsdale, AZ.
We apologize for issues you had in contacting our company.
I issued you a full refund on your order.
We are not sure what number you used, but our number is . You mentioned a "215" number so it is very possible you were incorrectly dialing the number or had written down the first three digits incorrectly.
False advertising, purchased an additional $40 option of a COMPLETELY IN EAR hearing aid. When received it 6 weeks later . I was sticking out of my ear.
I returned the entire shipment ( at my expense) everything was unopened except the box that held the hearing aids.
On the FACEBOOK PAGE where the product is sold it boasted about 30 day return. NO MENTION OF LIMITED RETURN POLICY.
I RECEIVED A $60 refund of the $115, I was charged on my credit card.
We are sorry our hearing aids didn't meet your needs. I have fully refunded you for your entire order. Our company no longer has a restocking fee. However, when you purchased your hearing aids, the return policy clearly stated there was a restocking fee. You also agreed to the terms and conditions when you bought the product, as stated above the checkout box.
We are sorry for the inconvenience caused to you, we have already improved our policies and fully refunded you.
Already paid ordered early may does not respond have not received was told on 6/2 would ship in 7 days today is2weeks
There must have been some error in our fulfillment software that caused our team to miss your shipment. I have issued you a full refund for your order.