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I am sorry that Mr [redacted] is unhappy with the prefinished Knotty Alder planking he purchasedWe sent a letter to Mr [redacted] dated 2/14/ informing him that he could return the planking for a refund, or exchange, in accordance with Menards return policyHe was again informed in an email dated 3/14/that the product could be returned, but it did not carry a labor or incidental warrantyIt appears as though Mr [redacted] does not want to return the planking, but is seeking a refund for the purchaseI believe that Menards does not issue refunds for products unless they are returned.We value Mr***'s business and appreciate his understanding in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Although I appreciate their offer to replace the door, the matter at hand is the costs involved to hire a contractor to remove damaged door, rehang and refinish it I've already paid someone to do this, and then their product cracked due to it being defective.How is it fair & moral for the consumer to be expected to pay AGAIN for these costs? They're owned by Menards, a multi billion dollar company I've read many complaints about them & it appears their response to the complaints about doors is repetitiveThey offer to replace the defective piece, but never offer to help the customer offset the additional pout of pocket costs I felt it fair and reasonable that they replace the door and give me a refund for original cost of the door of approximately $200.00, which will help cover some of my out of pocket costs to replace/refinish the door Considering I spent almost $5,for all new doors in the house, I think this is a fair request.I've attached photo's for your reference Please let me know next steps Regards, Peggy [redacted]

Thank you for giving us the opportunity to respond to Ms [redacted] 'scomplaint.In a letter dated September 10, which was sent to Ms [redacted] directly, Midwest Manufacturing informed her that the warranty covers thereplacement of partsThe warranty does not cover the refund of thepurchase price, monetary compensation, labor charges, travel expenses, orfinishing expenses.The offer for the replacement picnic table satisfies the warranty and is stillvalidIf Ms [redacted] would like to receive the replacement picnic table kit asoffered in the letter dated September 10, we would need her approval inwriting.Sincerely,~rJ~

Thank you for your assistance in contacting Midwest Manufacturing in Eau Claire, WI reference my complaint with their solid surface countertop I received an email from them requesting to have their quality control technician come to my home to inspect my countertops This past week the quality control technician did come to inspect and take photos of the countertop Several days later I received an email from them saying that they will offer an upgrade to quartz countertops to replace the defective solid surface countertops that were installed in my home I and my wife are very please with this settlement and I'm writing to you to let you know that you can close out my case if you desire Again, thank you very much for your assistance in this matterCordially yours, Tom ***

Thank you for again giving us the opportunity to respond to Ms [redacted] 'scomplaint.I received your letter dated September 28,on October 5, 2015.According to our records, Ms [redacted] responded to our offer and approvedthe replacement picnic tableThe replacement order was placed(SYCA30160854) and this complaint has been resolved.Sincerely,~;

Thank you for giving us the opportunity to respond to Ms [redacted] 'scomplaint.An offer letter to replace [redacted] 's countertop was sent to her on6/15/We have not received a reply from her on this most recentcommunicationIf [redacted] would like to return the countertop and receiveher money back that is a viable option as well.If we come to an agreement on the replacement or return we will let youknow

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The information in their response is the same view they relayed to me when I contacted them before filing a Revdex.com complaint They hold no responsibility in this matter which could have been resolved if they had cut the countertops according to the template we agreed onI am going to take this matter to our attorney Companies that behave like this need to be held accountable for their mistakes and actions [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, David ***

Thank you for giving us the opportunity to respond to Mr [redacted] 's complaint.According to our records, replacement doors were offeredMr [redacted] acceptedthe offer and the warranty replacement order was placed on August 22, 2016.The warranty replacement order number is [redacted] .Midwest Manufacturing considers this issue resolved

I am sorry that Ms [redacted] is unhappy with the door she purchasedMs [redacted] has been offered a replacement door slab, bored and mortised to facilitate rehanging into the existing frameThat offer is still validThis satisfies the terms of the warranty, as labor and incident expenses are not covered.We appreciate Ms [redacted] 's understanding in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received the 3rd lite frame which finally turned out to be the correct part! HOWEVER, after removing the "defective" lite frame, it was very apparent that the lite frame was not to blame, but poor manufacturing standards were! The corner of the door where the draft was coming in was found to be approximately 1/2" thinner than the rest of the door! The lite frame was not cracked and the screw holes were not strippedThe lite frame in fact was performing as it should, but the door was defective! (Only took months and replacement lite frames to find that out!) I called Menards and the manager has ordered me a new doorMy only hope is that their standards for hinge placement aren't as sloppy as the door thickness so that I will be able to simply remove the hinge pins and swap the doors Regards, [redacted]

Please see attached

Thank you for giving us the opportunity to respond to Ms***'s complaint.According to our records, a letter was written on November 5, offering a$Menards in-store credit per Ms***'s request.This offer is still validMs*** would need to respond with her approval inwriting so that
we may notify Menards Guest Services to issue the credit.Sincerely,*** ***

Thank you for giving us the opportunity to respond to Mr***'s complaint.According to our records, Mr*** used a water based latex paint to paint his doorunitsThe finishing recommendations on the packaging and on our website(www.midwestmanufacturing.com) state to use oil based products
The use of waterbased products causes the issue Mr*** is describing.The warranty covers the replacement of partsThe warranty does not cover the refundof the purchase price, monetary compensation, labor charges, travel expenses, orfinishing expenses.Even though Mr*** did not follow the manufacturer's recommended finishinginstructions, we offered replacement product in good faithMidwest Manufacturingapologizes for any inconveniences Mr*** may have experiencedWe would beunable to offer further compensation in this matter.Mr*** can choose to take the door units back to the Menards store for exchange orrefund or Mr*** may send his approval to us and the replacement product will beordered.Sincerely,

Thank you for giving us the opportunity to respond to Mr***'s complaint.The warranty covers the replacement of defective partsThe warrantydoes not cover the refund of the purchase price, monetary compensation,labor charges, travel expenses, or finishing expenses.Midwest Manufacturing
apologizes for any inconveniences you may haveexperiencedWe are unable to offer compensation in this matter

Thank you for giving us the opportunity to respond to Ms
***'s ongoing concerns.I am sorry that Ms*** is still unhappy with our
responsesUnfortunately, since Ms*** has not had the installation
problems addressed by her contractor, there is nothing further we can doOnce
the installation problems are corrected, if there are further problems, we will
be willing to assess any remaining issues at that time.We value Ms***'s business and trust that her file can
be closed

Thank you for giving us the opportunity to respond to Ms***'s complaint.According to our records, the correct replacement window frame was sentand was delivered on November 13, This would resolve the issue theguest is havingThe warranty covers the replacement of defective parts.The
warranty does not cover the refund of the purchase price, monetarycompensation, labor charges, travel expenses, or finishing expenses.Midwest Manufacturing apologizes for any inconveniences Ms***may have experiencedWe are unable to offer further compensation inthis matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will not
purchase anything from this company againI will be notifying Menards about this experience too.
Regards,
Matt ***

Thank you for giving us the opportunity to respond to Ms***'s complaint.According to our records, based on Ms***'s complaint, we sent a letterwhich offered a return authorizationThat letter allowed her to return thedecking she was dissatified with to the Menards store so that she
couldexchange it or receive a refund for the product.Ms*** is also looking to recoup damages for installationIf Ms*** didnot like any of the decking for any reason, she should not have installed it, butrather returned itThe warranty covers the replacement of partsThewarranty does not cover the refund of the purchase price, monetarycompensation, labor charges, travel expenses, or finishing expenses.Midwest Manufacturing apologizes for any inconveniences Ms*** mayhave experiencedThe letter Ms*** received authorizing her to return thedecking is still valid.Sincerely,

Thank you for giving us the opportunity to address Ms
***' concernsI am sorry that Ms*** was unhappy with the trusses she
receivedAccording to our records, replacement trusses were delivered to Ms
***'s jobsite on 5/15/17, which is the day the Revdex.com complaint was filedWe
believe
this claim has been resolved.We appreciate Mr***'s business and trust her file can
be closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. As long as they do indeed follow through with issuing the Menards store credit of $I do need to know will it be sent as a coupon to me? or how do I get the credit there?
Regards,
*** ***