AudioSound

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Midwest Fence has done nothing to correct the problemThey had no intention of doing anythingNo, the case is not closedNothing has been done![To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Carolyn ***

Thank you for giving us the opportunity to respond to Mr
***'s complaint.According to our records, Mr*** has been working with our
Door Help teamMr*** will be receiving an email authorizing him to return
the door unit as he has requested.The warranty covers the replacement of
defective
partsThe warranty does not cover the refund of the purchase price, monetary
compensation, labor charges, travel expenses, or finishing expenses.Sincerely,Amanda ***Guest RelationsMidwest Manufacturing

Thank you for giving us the opportunity to respond to Mr***'s complaint.The warranty covers the replacement of defective partsThe warranty does not cover the refundof the purchase price, monetary compensation, labor charges, travel expenses, or finishing expenses.According to our records,
we sent a letter on April 4, authorizing Mr*** to return and exchange any UltraDeck components that he is dissatisfied with at the Menards storeBased on that letter, this complaint has been resolved

I have no choice but to accept their offer to "replace the countertop without paying for labor or returning it for a refund at my expense"I won't be doing either option because of the expenseWhy did it take Revdex.com intervention to obtain a response? Replacing a countertop which IS defective, at my expense is also unacceptable but they are "covered" by their contract in fine printRemoving this countertop which is now also butted up to new wall tile will create more problems and expense which I cannot affordI appreciate the intervention by Revdex.comBuyer beware!! *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have however not received any letter sent by them and they said it was mailed November 5th today is November I accept the offer but if I did not receive the letter how can I write back to accept it?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not yet resolve my complaint. However, THEIR OFFER IS ACCEPTABLE IF:Mid West Manufacturing arranges for Menard, Incto send a letter to me at my home address authorizing me to return the boards to their Dubuque Store for exchange.Mid West Manufacturing's April letter is attached, and only states that I may return the boards to MenardsThere is no mention of exchange.If Mid West Manufacturing complies with the above request, I will consider this complaint resolved
Regards,
*** ***

Thank you for giving us the opportunity to respond to Ms
***'s ongoing concerns.I am sorry that Ms*** is unhappy with the previous
responseWood is a natural product and, as such, it can split, twist, shrink,
etcThese are natural characteristics over which we have no control, as
evidenced by the fact that the door was finished and installed in Ms***'s
home for some time before the panel splitWhile we are willing to send a
replacement door slab for Ms***'s use, we cannot offer compensation for
labor and incidental expenses.We value Ms***'s business and appreciate her
understanding in this matter

See Attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although I appreciate their offer to replace the door, the matter at hand is the costs involved to hire a contractor to remove damaged door, rehang and refinish it.  I've already paid someone to do this, and then their product cracked due to it being defective.How is it fair & moral for the consumer to be expected to pay AGAIN for these costs?  They're owned by Menards, a multi billion dollar company.    I've read many complaints about them & it appears their response to the complaints about doors is repetitive. They offer to replace the defective piece, but never offer to help the customer offset the additional pout of pocket costs.      I felt it fair and reasonable that they replace the door and give me a refund for original cost of the door of approximately $200.00, which will help cover some of my out of pocket costs to replace/refinish the door.  Considering I spent almost $5,000 for all new doors in the house, I think this is a fair request.I've attached photo's for your reference.    Please let me know next steps.
Regards,
Peggy [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  While I am still unable to find the proper finishing instructions on their site I did return to the store and reviewed the packaging.  I am disappointed that they couldn't have produced these instructions when I first asked them about the issue and it had to escalate this far.
Regards,
[redacted]

I am sorry that Mr. [redacted] is unhappy with the prefinished
Knotty Alder planking he purchased. We sent a letter to Mr. [redacted] dated 2/14/17
informing him that he could return the planking for a refund, or exchange, in
accordance with Menards return policy. He was again informed in an email...

dated
3/14/17 that the product could be returned, but it did not carry a labor or
incidental warranty. It appears as though Mr. [redacted] does not want to return the
planking, but is seeking a refund for the purchase. I believe that Menards does
not issue refunds for products unless they are returned.We value Mr. [redacted]'s business and appreciate his
understanding in this matter.

Thank you for your assistance in contacting Midwest Manufacturing in Eau Claire, WI.  reference my complaint with their solid surface countertop.     I received an email from them requesting to have their quality control technician come to my home to inspect my...

countertops.  This past week the quality control technician did come to inspect and take photos of the countertop.   Several days later I received an email from them saying that they will offer an upgrade to quartz countertops to replace the defective solid surface countertops that were installed in my home.    I and my wife are very please with this settlement and I'm writing to you to let you know that you can close out my case if you desire.   Again, thank you very much for your assistance in this matter. Cordially yours, Tom [redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]'scomplaint.In a letter dated September 10, 2015 which was sent to Ms. [redacted]directly, Midwest Manufacturing informed her that the warranty covers thereplacement of parts. The warranty does not cover the refund of thepurchase price,...

monetary compensation, labor charges, travel expenses, orfinishing expenses.The offer for the replacement picnic table satisfies the warranty and is stillvalid. If Ms. [redacted] would like to receive the replacement picnic table kit asoffered in the letter dated September 10, we would need her approval inwriting.Sincerely,~rJ~

Thank you for again giving us the opportunity to respond to Ms. [redacted]'scomplaint.I received your letter dated September 28,2015 on October 5, 2015.According to our records, Ms. [redacted] responded to our offer and approvedthe replacement picnic table. The replacement order was placed(SYCA30160854) and this complaint has been resolved.Sincerely,~;

Regarding Ms. [redacted]’s response, we sent her a letter asking her to approve the $400, but we need her approval back before we can notify Menards Guest Services to issue the credit check.   Once we receive Ms. [redacted]’s approval, the credit check will be mailed to her. Also, I’m confused by the verbiage of the communication history… she says she is ok with our offer as long as we follow through, but it’s noted that “the consumer does not find our offer satisfactory”. But she did find it satisfactory.Thanks,[redacted]Midwest Manufacturing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The information in their...

response is the same view they relayed to me when I contacted them before filing a Revdex.com complaint.  They hold no responsibility in this matter which could have been resolved if they had cut the countertops according to the template we agreed on. I am going to take this matter to our attorney.  Companies that behave like this need to be held accountable for their mistakes and actions. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
David [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good afternoon.  I saw the response today from Midwest Mfg, where they indicate sending me a letter 9/10.  I have not received that letter and cannot determine from the attachment that is provided today exactly what the offer is.  Is it parts or a replacement table?  I do not feel the response to Revdex.com on 9/21 provides enough information to accept.  Page 2 of the pdf attachment is unreadable.Kind regards,

Thank you for again giving us the opportunity to respond to Ms. [redacted]'scomplaint.According to our records, the replacement window frame sent was a 1" thickwindow frame and Ms. [redacted] needs a 1/2" thick frame. MidwestManufacturing apologizes for the error. The correct window frame wasshipped today, December 1, 2015. As stated previously, the warranty coversthe replacement of defective parts. The warranty does not cover therefund of the purchase price, monetary compensation, labor charges,travel expenses, or finishing expenses.Midwest Manufacturing apologizes for any inconveniences Ms. [redacted]may have experienced. We are unable to offer further compensation inthis matter.Sincerely,~

Thank you for giving us the opportunity to respond to [redacted]'scomplaint. We have been in contact with this guest and have offered toreplace the door unit. Or, Mr. [redacted] can return the unit to the store.Both of these offers meet and uphold the terms of our warranty. We havenot received a...

response from Mr. [redacted] at this time.

Thank you for giving us the opportunity to respond to Ms. [redacted]'scomplaint.An offer letter to replace [redacted]'s countertop was sent to her on6/15/2015. We have not received a reply from her on this most recentcommunication. If [redacted] would like to return the countertop and receiveher...

money back that is a viable option as well.If we come to an agreement on the replacement or return we will let youknow.