AudioSound

To whom it may concern:Thank you for forwarding Midwest Manufacturing's response to my complaint.Unfortunately, their response only reiterates the problem and does nothing to address their company policy that allows for them to send out defective pieces and then revoke the...

warranty once the replacement piece is sent. If they had this policy in writing before we purchased the countertop, we would not have ordered through them and doubt other customers would either.I went through my records to share our correspondence and found the following statement at the bottom: ----------------------------------------------------------------------*...⇄ NOTICE**This communication constitutes an electronic communication within the meaning of the Electronic Privacy Act, 18 U.S.C. Section 2510, et. seq. Disclosure of this communication is strictly limited to the intended recipient.  This communication and its contents and attachments, if any, are confidential and may contain information that is privileged or otherwise exempt from disclosure under applicable law.  Receipt by any person or entity other than the intended recipient does not constitute waiver or loss of the confidential or privileged nature of this communication.  Any review, dissemination, copying, resubmission, transfer, or distribution in any form by any person or entity other than the intended recipient is strictly prohibited.  If you are not the intended recipient, please notify the sender immediately and delete any and all copies of this communication and any attachments.  Failure to abide by these provisions will result in legal and equitable action taken against you, as identified in 18 U.S.C. Sections 2520-21.I have not noticed this type of confidentiality notice at the bottom of other company emails and again makes me question what kind of company I'm dealing with. Thank you for your assistance in resolving this matter.

Thank you for the opportunity to address Ms. [redacted]'s
concerns.I am sorry that Ms. [redacted] is unhappy with her composite
fencing. The information and pictures that Ms. [redacted] has submitted clearly
show that the fencing is "mushrooming" around the screw heads,
indicating that the fence panels are...

not properly installed. This is
restricting the natural expansion and contraction of the pickets, causing the
fence panels to warp. We would, respectfully, suggest that Ms. [redacted] contact
her contractor to have the installation issues addressed.We appreciate Ms. [redacted]'s patience and cooperation in this
matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I did finally receive the letter and am accepting their offer for a replacement table. Hoping we don't have the same issue down the road. Thanks for your assistance. I don't think they would have responded on their own.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received the 3rd lite frame which finally turned out to be the correct part! HOWEVER, after removing the "defective" lite frame, it was very apparent that the lite frame was not to blame, but poor manufacturing standards were! The corner of the door where the draft was coming in was found to be approximately 1/2" thinner than the rest of the door! The lite frame was not cracked and the screw holes were not stripped. The lite frame in fact was performing as it should, but the door was defective! (Only took 4 months and 3 replacement lite frames to find that out!) I called Menards and the manager has ordered me a new door. My only hope is that their standards for hinge placement aren't as sloppy as the door thickness so that I will be able to simply remove the hinge pins and swap the doors. 
Regards,
[redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s complaint.According to our records, replacement doors were offered. Mr. [redacted] acceptedthe offer and the warranty replacement order was placed on August 22, 2016.The warranty replacement order number is [redacted].Midwest...

Manufacturing considers this issue resolved.

RE: CASE #11555311 - [redacted] [redacted]Dear [redacted]Thank you for giving us the opportunity to respond to Ms. [redacted]complaint.We do not have a record of receiving a warranty complaint form or anycorrespondence from [redacted] in regard to the door unit installed in herhome. Please have [redacted]...

[redacted] submit an Installed Guest Complaintform . The form can be obtained online at www.menards.com or from anyMenards store location.[redacted] should submit the form along with a proof of purchase andpictures of the door. The information can be emailed [email protected] or sent to the address above. Uponreceipt of this information, we will process a warranty claim.Sincerely,~

I am sorry that Ms. [redacted] is unhappy with the door she
purchased. Ms. [redacted] has been offered a replacement door slab, bored and
mortised to facilitate rehanging into the existing frame. That offer is still
valid. This satisfies the terms of the warranty, as labor and incident expenses
are...

not covered.We appreciate Ms. [redacted]'s understanding in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They are correct, I did finally receive the second replacement part on 11/13, however I discovered last night that yet again it is the wrong part! I contacted Menards and have filed an Installed Guest Complaint form in hopes that they can help me get this resolved. One of the most inconvenient aspects of dealing with this company is that there is no customer service phone number to actually speak to someone! They need to take the time and actually review my original order to figure out the parts they used to build my door! Hopefully it won't take another 18 days to get the next part from them...So my status of this complaint is ... Still waiting...
Regards,
[redacted]