Auralux Beauty

Auralux is a very sneeky business They do business under the radar sorta speek They lead you to beleive that the $or $that they say is for a "Trial" is really only for S & HYou wont find this out until you call and cancelThen they dont say anything about "Autoshippments" All of a sudden you are getting these creams in the mail and being billed $to $dollars a month! They dont say clearly on the website (I looked and was not able to find it) that if you dont call within a certain amout of days to cancel they will just keep AUTOMATICALLY shipping and billing you The products come in the mailHow do they know when you recieved them Its not fair that this is happening When you notice that this is going on and you try and call to STOP IT, they offer you a discount and tell you that there is nothing else they can do for you Then tell you that you can't return the stuff without an RMA# Then tell you they dont want the prducts back You get an email that says an RMA# has been assigned but the email doesnt include the number! The phone number is hard to locate I got thru to customer service on 844-395-Call your credit card companyLet them know whats going onYou may have to close your account and have a new card issued Its been my experiance that if you have tried in GOOD FAITH to return the item(s) to the comany and they are not willing to help Call your credit card company and dispute the charges You may not be responsable for them Hope this helps someone else

I ordered this product months agoI found it really didn't work so I called months ago to cancelLast week I found another charge to my account for $I called to complain and they stated that they shipped an orderI explained that I had cancelled and the service person on the other end just kept talking over meI told them I did not order the product, had cancelled months ago and I wanted a refundHe stated that I was past my one week trial and hung up on meThis happened timesBe warned...DO NOT ORDER FROM THIS COMPANY

I saw their ad on line and clicked on it The site promoted a free trial of one product for the shipping cost only I wanted to try it and when I tried to check out I could only do so by clicking on the name of a second product which I didn't want There is a link to "terms and conditions" which most people don't bother with, but I discovered ( the fact) that you would be charged for the full cost after days unless you cancel I believe they started the days from when you sign up because there is not adequate time to try it before they charge you I feel this is a rip off and that they are not "up front" about the second product or the time frame within which you have to try the product and cancel it or not

Endorsed by DrOzI thought would be god productThought I would do a Free trial size for $s and h
Apparently, there is a day free trial for the product, which they are sure to send out very late when the free trial time period is nearly over so you don't have a real trial anyway before needing to cancel an auto ship, which is burried somewhere you can't findThey do not include any pricing, auto ship information, how to use product when receiving productThere is a packing receipt with very little data on itHow convenient for them and not for customers
IF you fail to recall or even are aware of the auto ship, you get billed for the product plus the shipping and handlingSomehow I ended up with two products Auralux and a Stem Cell productOne was priced at $the other $plus shipping and handling
They offered me up to 75% off to get me to continue their auto ship, but I still had to pay for the first products at full price...which I didn't even know what that amount was to begin with Gee, if they can charge such a small price for these products to continue using, why such a rip off price after the offered free sample? Which is not free
PLUS a restocking fee of $for each bottle they had sent out along with the return shipping for each product
This company has deceptive advertising, hides key details in small print, vague on shipping data, invoicing, product usage informationTheir customer service rep,*** was patient, but she also was reading her chart and kept saying the same thing over and overI would receive nothing more than I would have to pay for the products because I did not call within the days of their terms and agreements
This product burned my faceI told her thatHer comeback to me was that the product was working and that my skin was being renewed by the processThere was no information about eyesI also had eye stress and headaches from using this product, even though I did not get the product into my eyes

I saw their ad on line and clicked on it. The site promoted a free trial of one product
for the shipping cost only. I wanted to try it and when I tried to check out I could only do so by clicking on the name of a second product which I didn't want. There is a link to "terms and conditions" which most people don't bother with, but I discovered (
the fact) that you would be charged for the full cost after 14 days unless you cancel. I believe they started the 14 days from when you sign up because there is not adequate time to try it before they charge you. I feel this is a rip off and that they are not "up front" about the second product or the time frame within which you have to
try the product and cancel it or not.

Auralux is a very sneeky business. They do business under the radar sorta speek. They lead you to beleive that the $4.99 or $4.95 that they say is for a "Trial" is really only for S & H. You wont find this out until you call and cancel. Then they dont say anything about "Autoshippments". All of a sudden you are getting these creams in the mail and being billed $85 to $87 dollars a month! They dont say clearly on the website (I looked and was not able to find it) that if you dont call within a certain amout of days to cancel they will just keep AUTOMATICALLY shipping and billing you. The products come in the mail. How do they know when you recieved them. Its not fair that this is happening. When you notice that this is going on and you try and call to STOP IT, they offer you a discount and tell you that there is nothing else they can do for you. Then tell you that you can't return the stuff without an RMA#. Then tell you they dont want the prducts back. You get an email that says an RMA# has been assigned but the email doesnt include the number! The phone number is hard to locate. I got thru to customer service on 844-395-4108. Call your credit card company. Let them know whats going on. You may have to close your account and have a new card issued. Its been my experiance that if you have tried in GOOD FAITH to return the item(s) to the comany and they are not willing to help . Call your credit card company and dispute the charges. You may not be responsable for them. Hope this helps someone else.

This company is a scam please read the terms and conditions before you give them any information this is where they get you. That 4.99 dollar offer turns into a 90 plus scam. They wright you have 14 days to cancel your order (plus 4 day shipping) but it really is 10 days. I see this as false advertizing. Run away from this company as fast as you can. You have been warned

Review: I recently ordered and received the following trial product: DermaLuxe Snake Venom Peptide Cream. The packing slip says to go to website [redacted] which is no longer an active domain.

Upon looking up the return address on the envelope I found the company's website at [redacted] which says the following: You must pay a shipping and processing fee of $4.95 for us to send you a full 30 day supply of Auralux. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Auralux is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at ###-###-#### and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.53 for your initial order per product, and every thirty days thereafter the original order date we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.53. To cancel automatic delivery and billing, call us at ###-###-####, 24 hours a day 7 days a week or email us at [redacted].

The page from which I ordered the free sample is misleading. [redacted]

The video on the webpage has nothing to do with the products advertised at the bottom. And nowhere does it say that one must notify the company within 14 days or be charged $87.53. If I had not gone to the trouble of finding the REAL website, I would have never known about the conditions above. The instructions on the packing slip plus the info given when ordering the free sample are erroneous and constitute false advertisingDesired Settlement: Company shall notify consumer when ordering trial product of getting billed $87.53 if consumer does not not cancel order. Company shall include actual website on sales slip [redacted]

Review: I clicked on a pop up window to order a free trial of Auralux Snake Venom Peptide and Vibrant Skin Cell Active. The pop up window said the products were free with the charge of shipping and handling of $4.95 each. No where in the ad did it direct me to the website for any further information on the product or the terms and conditions of the"free samples". I provided my credit card number and found out a month later I was charged $89.95 and $92.53 respectively for the two products. I thought it was for a new shipment and called to cancel. I cancelled and was under the impression they would refund my money for the future shipment. After I did not see a refund on my card, I called and spoke to a CSR and learned that I paid that money for the "free samples" and that the website clearly states that I had 14 days to cancel. I told her that it didn't give me that information when I ordered what I understood to be free samples. She said no, the cancellation was for any future orders. That I didn't receive samples. That they were a thirty day supply. I asked to speak to a supervisor and she said no one was available. This company scams people with their pop up ads on websites and [redacted] to fraudulently obtain your credit card information to charge you for the products you think you're getting for free. The only website that you're directed to to provide your credit card information is auraluxsnakevenom.com and nowhere does it say that you only have 14 days to cancel and not be charged the full price of the product. No where on that website does it direct you to its full website for full disclosure of the terms and conditions.Desired Settlement: I want my money back because they did not disclose the full website with the terms and conditions of their offer on the website to provide your credit card information.

Review: I ordered a free trial and paid the shipping. I come to find out that the trial is NOT free and they charge you for the trial material. Then, they automatically enroll you and charge you for more product every month. This is deceptive advertising. I looked online and see MANY complaints on this company for the same issue.Desired Settlement: Refund all charges - two charges at $87.53 each - to my credit card. Close down this business to prevent them scamming others.

Review: I recently received a request for taking a survey online and as it was from a company that I use I took the survey. When I finished the survey, another screen popped up telling me that for taking this survey I had won a prize and could select it from the list attached which I did. I selected the Auralux Beauty Cream and was told that there would be a $4.95 shipping and handling charge which I accepted and then they offered that for another $2.95 the could include another product and I accepted and gave them my credit card. Nowhere was I told that this was a trial and that I would be charged the full price after 15 days (isn't the law a minimum of 30days for purchases online). Surprise, when I checked my c/c statement a couple of days ago I saw that I had been charged for the first 2 products at the full price of $85.98 and also on a new shipment of 2 items also for $85.98 ea. Now I consider this false and fraudulent advertisement, I immediately contacted this company and they flatly refused to accept the products back and to credit my c/c with the amounts charged, on a second call they accepted to refund me $40.00 of each of the last 2 products shipped, and then they only credited one. I have also cancelled my so called subscription with them. I am presently away from the US since 02/06/15 and won't be returning to Aventura, Fl. until 0318/15 when I will return all 4 items that they sent me.Desired Settlement: I expect a full refund to my credit card as soon as they receive the products back, which as I stated earlier I will ship them out on 03/19/15 when I return to the USA.

Review: Auralux advertises beauty creams through a variety of websites and brand names. We tried a 'free' trial for $4.95 from [redacted] - and the [redacted] link disclosed that we would be billed $92.53 / month for the product from there on out. All of which occurred and we have no problem with that.

However, we were also charged a one time $45.92 fee for an additional product that is neither disclosed on the website (even in the fine print) nor opt'd into - nor given the chance to opt out of. This undisclosed bill is a highly questionable practice, that at a minimum is unethical, and is potentially fraudulent.

After contacting the company three times via phone, we have succeeded in cancelling our account, however we have been unable to get an explanation of why this additional, un-agreed to product was shipped to us and billed to us. On the second call the rep hung up on us, and on the third they hung up as soon as they looked up our account. To this date, attempts at a response via email have been unsuccessful in generating any response.Desired Settlement: A refund for the charge made to our account based on shipping us a product that was not ordered or disclosed in any agreement. If the company would like the un-ordered product back, we will be happy to ship it to them if they provide me with appropriate S&H (I'm not going to pay to ship them something back that we didn't ask them to ship us in the first place!)

Review: I used my debit card to purchase an eye cream that reduces swelling and bags under the eyes. I planned to have my dermatologist look at the ingredients and make sure they would not pose a problem for me.

The list of ingredients on the jars was written in "exceptionally small print." It was very difficult to read with a magnifying glass.

I discovered It was not one jar I purchased...but several. The cost of the bottles after the initial samples was not advertised. I was very upset to learn I was billed approximately 366.94 dollars and did not open any of the jars.

The cost per bottle of Snake Venom Peptide Cream was 85.98

The cost of Vibrant Stem Cell was a bit higher 92.53

The prices were not on the advertisement.Desired Settlement: I want a refund of 366.94.

Review: I ordered a free trial for two creams through an ad and paid the shipping and handling. The product took over 2 weeks to arrive. On 5/18 I noticed a charge of $89.95 on my account that I did not authorize. I called the company but they refused to cancel me from this program I did not agree to participate in and also refused to issue a refund. Two days later there was an additional $92.53 charged to my account. I called them again but they still refused to issue a refund. I had to cancel this debit card and my account is currently over drawn.Desired Settlement: I want to be canceled from this program and receive a full refund/settlement of $182.48.

Review: False advertising and subsequent unauthorized charges. Advertisement said : try product Free with a $4.99 shipping charge. Product came one month later but in double quanity with my credit card charged the following: $87.53. $85.98. $87.53 $85.98. This is absolutely not what the advertisement said. I called the company and they were very rude., telling me there was nothing I could do. When I insisted the representative said I would be credited 15% . When I still insisted they said I could return 2 of the bottles and recieve a refund minus a restocking fee. Therefore $79.03 and $80.58 would be credited to my account. . I said that wasnt good enough and I was returning all 4 bottles of the.product the company credited the last 2 amounts but I havet recieved ancredit for the remaining 2. As my husband and I are on a fixed income we can not afford this.Desired Settlement: I would like a full refund to my credit card .

Review: I ordered samples from this company and it broke my skin out in red itchy blotches on one side of my face on the 15th day of use after receiving it. I contacted the company to let them know and ask for a refund. All the person I spoke with kept telling me was that the 14th refund policy had expired.

She didn't even care that the product broke me out. On the 15th day I also noticed the company had taken $85.98 and $87.53 for the Auralux Skin Care Cream and [redacted]. To me that indicates the company is all about money and no compassion for the customer. As long as they have your money nothing else matters to them.Desired Settlement: The business should practice good customer service and if the customer is not satisfied monies should be refunded, especially if it poses a health problem.

Review: I paid a bill online, on January 25, 2015, after completing the payment a pop-up appeared, I clicked on it and info on a skin care product called Auralux Snake Venom Peptide Cream & [redacted]. The next window claimed a FREE sample of both for only a shipping and handling fee of $4.95 and $4.99 with credit card information entry boxes. The pop-up never mentioned that Auralux Beauty has a website, nor did it direct to it. It simply allowed the credit card information to be entered and said that the product will be shipped within a business day. The product arrived a few days later, two 1oz jars . 14 days later Auralux charged $87.53 and $85.98 to my credit card which I did not find out until February 9th. I called 855-298-4478 (was part of the transaction info on my CC statement) and a woman answered "customer service" . I asked 3 times what is the name of the company you represent and finally the reply, “Auralux Beauty.” I asked why has Auralux Beauty charged my credit card $87.53 and $85.98? The woman stated that Auralux Beauty claimed that I agreed to be part of a membership program and unless I called within 14 days to cancel due to dissatisfaction with the product these charges would occur. I demanded written proof of the “membership agreement” and asked why an email confirmation was not sent when the $4.95 and $4.99 was paid explaining the “agreement” in detail like any reputable business would do? The woman replied, “We don’t normally do that” “The website states the agreement” I asked what website? She stated, “Auraluxbeauty.com.” I stated this is the first time I have ever heard of this website. Auralux Beauty further claimed that by having my credit card info (I provided for the shipping ONLY) gave them the right to charge funds because “I am in a contract with them because I "ordered" the product and the membership and they charge the "full price" of the product unless I call within 14 days of the "order". ---Please allow me to continue below--Desired Settlement: The issues are 1. I did not “agree” to a membership and the credit card number was given to them exclusively for shipping and handling for the sample products which was clamed to be free. 2.There was no mention anywhere of any obligation or contract in the pop-up window and no agreement was collected from me that I wish to become party of any agreement.3. They claim that the "Terms and Conditions" on their web site auraluxbeauty.com spell out the detail in fine print that if I pay $4.95 for shipping and handling, I automatically agree to be part of a membership program with regular future shipments, and a full price of $87.53 will be charged unless I call to cancel within 14 days after paying the $4.95.

4. During the call I went to auraluxbeauty.com, saw the agreement she referenced. True-Auraluxbeauty.com indeed, state the terms. The fraud is I did *not* visit the website for the free sample at all. I did *not* order a free sample though the Auralux website. I want my $173.51 refund

Review: I ordered under the advertised shipping cost only to try their product - I did not authorize to be on their auto delivery nor did I authorize them to auto charge me full price for their products. When I called to return the unopened products, they just kept repeating that 14 days is their policy, and otherwise I was committed. I asked to speak with a Supervisor, but was told I would have to be placed on a call list -no telling when a supervisor would return my call.

My credit card show this as a 'signed transaction, which is a joke, as there is no way I could have signed for this transaction, it being on line and not in a brick & mortar store front.

This phone number they list on the charges

[redacted] goes to

Building

[redacted] United States

the other number [redacted] doesn't even come up as a registered number.

even on the one and only invoice I received - for the shipping charges - via email - they list a bogus phone number on one, and the other is actually registered to Auralux.

I have received no other communications from them other then for the shipping fee's.

In researching this company - they have several different names they do business under. I usually do my due diligence before buying, but had a lapse in judgement due to claims of being endorsed by [redacted]. Goes to show, one should never let their guard down.

I see others have been taken in my this - I hope people become wise to their misrepresentations and other anticsDesired Settlement: I am more then happy to return the one shipment I received where the products are unopened. I want both the initial charge on 5/11 totaling $182.48 and the concurrent charges (where product was not received) on 5/24 totaling $182.48 = a total of $364.96 to be refunded in full. (I am more then willing to eat the initial shipping charges totaling $10.94)

Review: Advertised $4.95 shipping/handing ,then with out my knowledge or ok(never saw terms/conditions)put me on a auto pymt through my [redacted] card of $89.-every month.I cancelled after reading reveiws,bu charged my card 4 times s/h .Had to cancel my bank [redacted] card and get a new /with different #s so they wont add anything else on it. 1/$4.99 2/$4.95 3/$4.64 4/$4.65 I didnt order 4 items!

Auralux is a very sneeky business. They do business under the radar sorta speek. They lead you to beleive that the $4.99 or $4.95 that they say is for a "Trial" is really only for S & H. You wont find this out until you call and cancel. Then they dont say anything about "Autoshippments". All of a sudden you are getting these creams in the mail and being billed $85 to $87 dollars a month! They dont say clearly on the website (I looked and was not able to find it) that if you dont call within a certain amout of days to cancel they will just keep AUTOMATICALLY shipping and billing you. The products come in the mail. How do they know when you recieved them. Its not fair that this is happening. When you notice that this is going on and you try and call to STOP IT, they offer you a discount and tell you that there is nothing else they can do for you. Then tell you that you can't return the stuff without an RMA#. Then tell you they dont want the prducts back. You get an email that says an RMA# has been assigned but the email doesnt include the number! The phone number is hard to locate. I got thru to customer service on 844-395-4108. Call your credit card company. Let them know whats going on. You may have to close your account and have a new card issued. Its been my experiance that if you have tried in GOOD FAITH to return the item(s) to the comany and they are not willing to help . Call your credit card company and dispute the charges. You may not be responsable for them. Hope this helps someone else.