Aurora Mineral Plus

Online deceptive information about pricing, productsContinued charging credit card after cancellationNo public information on company or recourse with this Revdex.com to file complaintI was told different charges than what appeared on my card statementTried to cancel order min after placing but was told that wasn't possible and I would receive one shipment for one charge than no further charges or shipmentsHowever received another shipment today and have charges on my card totaling well over the amt I was told by customer serviceThis company should be investigated and I should be able to file a complaint as well as this review with this Revdex.com

We are in receipt of your complaint on behalf of the customer We understand the customer’s frustrations and have responded to the complaint by providing a full refund of $on January 22, Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We are in receipt of your complaint on behalf of the customer We understand the customer’s frustrations and have responded to the complaint by providing a full refund of $on January 14th, Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription / [redacted] Style Definitions */

We are in receipt of your complaint on behalf of the customer We understand the customer frustrations and have previously responded to the complaint by providing a full refund of $on October 31, Furthermore, we confirm that the customer’s account has been closed and will receive no further chargesPlease allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the customer We understand the customer’s frustrations and have responded to the complaint by providing a full refund of $on January 7th, Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

[redacted] RE: BBB Letter December 16, 2015 | ID: [redacted] We are in receipt of your complaint on behalf of the customer. We understand the customer’s frustrations and have responded to the complaint by providing a full refund of $274.14 on December 29th, 2015. Please allow up to 10 business days... for the credit to show from the refunded date. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund. Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on July 24, The customer was already refunded $previously on July 8, totaling $Furthermore, we confirm that the customer’s account has been closed and will receive no further chargesPlease allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on March 24, Furthermore, we confirm that the customer’s account has been closed and will receive no further chargesPlease allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was over The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the customer We understand the customer’s frustrations and have responded to the complaint by providing a full refund of $on December 24th, Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the customer. We understand the customer’s frustrations and have responded to the complaint by providing a full refund of $on December 16th, The customer was issued a refund of $on November 24th, Please allow up to
business days for the credit to show from the refunded date. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund. Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the
customer. We understand the customer’s
frustrations and have responded to the complaint by providing a full refund of
$on February 15, Please allow up to business days for the
credit to show from the refunded date. Also,
please be aware that it was stated in the terms and conditions that the
customer would be charged for the full days for the trial bottle if they
didn't cancel before the days was overThe system does not and will not
allow the client to proceed to the checkout section to complete the purchase
unless he acknowledges the terms and condition of the product. The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product. After the customer finishes their day
supply of the product, they will be charged on the card on file for a day
supply plus shipping and handlingUsually, the customer must receive and RMA
number from the customer service department to return the product and they will
then receive a refund. Nevertheless, the
customer account has been cancelled and will no longer be receiving anymore
products or be chargedIt was stated in the terms and conditions every
customer agrees to before proceeding to check outThe customer must call in
and cancel their account before the day trial is overIf the customer fails
to cancel their account, they will be charged for the trial product and be
subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the
customer. We understand the customer’s
frustrations and have responded to the complaint by providing a full refund of
$on December 24th, Please allow up to business days
for the credit to show from the refunded date.
Also, please be aware that it was stated in the terms and conditions
that the customer would be charged for the full days for the trial bottle if
they didn't cancel before the days was overThe system does not and will
not allow the client to proceed to the checkout section to complete the
purchase unless he acknowledges the terms and condition of the product. The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product. After the customer finishes their day
supply of the product, they will be charged on the card on file for a day
supply plus shipping and handlingUsually, the customer must receive and RMA
number from the customer service department to return the product and they will
then receive a refund. Nevertheless, the
customer account has been cancelled and will no longer be receiving anymore
products or be chargedIt was stated in the terms and conditions every
customer agrees to before proceeding to check outThe customer must call in
and cancel their account before the day trial is overIf the customer fails
to cancel their account, they will be charged for the trial product and be
subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the
customer. We understand the
customer’s
frustrations and have responded to the complaint by providing a full refund of
$on February 4, Please allow up to business days for the credit
to show from the refunded date. Also,
please be aware that it was stated in the terms and conditions that the
customer would be charged for the full days for the trial bottle if they
didn't cancel before the days was overThe system does not and will not
allow the client to proceed to the checkout section to complete the purchase
unless he acknowledges the terms and condition of the product. The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product. After the customer finishes their day
supply of the product, they will be charged on the card on file for a day
supply plus shipping and handlingUsually, the customer must receive and RMA
number from the customer service department to return the product and they will
then receive a refund. Nevertheless, the
customer account has been cancelled and will no longer be receiving anymore
products or be chargedIt was stated in the terms and conditions every
customer agrees to before proceeding to check outThe customer must call in
and cancel their account before the day trial is overIf the customer fails
to cancel their account, they will be charged for the trial product and be
subscribed onto our monthly subscription

Revdex.com of San Diego,
Thank you for your help to resolve my matter with AuroraI received a full refund*** ***

They issue a return authorization of the unused products and a full refund of the charges for those products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[It is now business days past 10/& the $has not beeen received by ***]
Regards,
*** ***

We are in receipt of your complaint on behalf of the customer. We understand the customer’s frustrations and have responded to the complaint by providing a full refund of $on January 7th, Please allow up to business days for the credit to show from the refunded date.
Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund. Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Please note I have received notice from the company & my credit card company - the charges have been credited back to my account & any further shipments have been terminated
Thanks so much for your assistance

Please note I have received notice from the company & my credit card company - the charges have been credited back to my account & any further shipments have been
terminated
Thanks so much for your assistance*** ***