Aurora Mineral Plus

Revdex.com of San Diego,Thank you for your help to resolve my matter with Aurora. I received a full refund.[redacted]

Online deceptive information about pricing, products. Continued charging credit card after cancellation. No public information on company or recourse with this Revdex.com to file complaint. I was told different charges than what appeared on my card statement. Tried to cancel order 10 min after placing but was told that wasn't possible and I would receive one shipment for one charge than no further charges or shipments. However received another shipment today and have 4 charges on my card totaling well over the amt I was told by customer service. This company should be investigated and I should be able to file a complaint as well as this review with this Revdex.com.

We are in receipt of your complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $376.76 on January 26, 2017. Furthermore, we confirm that the customer’s account has been closed and will receive no further...

charges. Please allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.

[redacted]RE: Revdex.com Letter December 16, 2015 | ID: [redacted] font-family: arial, sans-serif;">We are in receipt of your complaint on behalf of the customer.  We understand the customer’s frustrations and have responded to the complaint by providing a full refund of $274.14 on December 29th, 2015. Please allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are in receipt of your complaint on behalf of the
customer.  We understand the customer’s
frustrations and...

have responded to the complaint by providing a full refund of
$89.77 on December 23rd, 2015. The customer has already received a
refund of $44.86 on December 8th, 2015, and another refund of $44.85
on December 22nd, 2015. We confirm that a total of $179.48 has been
refunded to the customer. Please allow up to 10 business days for the credit to
show from the refunded date.  Also,
please be aware that it was stated in the terms and conditions that the
customer would be charged for the full 30 days for the trial bottle if they
didn't cancel before the 14 days was over. The system does not and will not
allow the client to proceed to the checkout section to complete the purchase
unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day
supply of the product, they will be charged on the card on file for a 30 day
supply plus shipping and handling. Usually, the customer must receive and RMA
number from the customer service department to return the product and they will
then receive a refund.  Nevertheless, the
customer account has been cancelled and will no longer be receiving anymore
products or be charged. It was stated in the terms and conditions every customer
agrees to before proceeding to check out. The customer must call in and cancel
their account before the 14 day trial is over. If the customer fails to cancel
their account, they will be charged for the trial product and be subscribed
onto our monthly subscription.

The balance of $89.71 was currently under dispute and was not refunded at the time. We have gone ahead with the refund, so please allow up to 10 business days for the credit to show. Thank you.

[redacted]RE: Revdex.com Letter December 16, 2015 | ID: [redacted]We are in receipt of your complaint on behalf of the customer.  We understand the customer’s frustrations and have responded to the complaint by providing a full refund of $274.14 on December 29th, 2015. Please allow up to 10 business days...

for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are in receipt of your complaint on behalf of the customer.  We understand the customer’s frustrations and have responded to the complaint by providing a full refund of $55.06 on December 16th, 2015. The...

customer was issued a refund of $16.36 on November 24th, 2015. Please allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]Please note I have received notice from the company & my credit card company - the charges have been credited back to my account & any further shipments have been terminatedThanks so much for your assistance.

We are in receipt of your complaint on behalf of the
customer. We understand the customer's
frustrations and have responded to the complaint by providing a full
refund of
$on February 15, Please allow up to business days for the
credit to show from the refunded date. Also,
please be aware that it was stated in the terms and conditions that the
customer would be charged for the full days for the trial bottle if they
didn't cancel before the days was overThe system does not and will not
allow the client to proceed to the checkout section to complete the purchase
unless he acknowledges the terms and condition of the product. The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product. After the customer finishes their day
supply of the product, they will be charged on the card on file for a day
supply plus shipping and handlingUsually, the customer must receive and RMA
number from the customer service department to return the product and they will
then receive a refund. Nevertheless, the
customer account has been cancelled and will no longer be receiving anymore
products or be chargedIt was stated in the terms and conditions every
customer agrees to before proceeding to check outThe customer must call in
and cancel their account before the day trial is overIf the customer fails
to cancel their account, they will be charged for the trial product and be
subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the
customer. We understand the customer
frustrations and have responded to the complaint by providing a full refund of
$on March 24, Furthermore, we confirm that the customer's account
has been closed and
will receive no further chargesPlease allow up to
business days for the credit to show from the refunded date. Also, please be aware that it was stated in
the terms and conditions that the customer would be charged for the full
days for the trial bottle if they didn't cancel before the days was over
The system does not and will not allow the client to proceed to the checkout
section to complete the purchase unless he acknowledges the terms and condition
of the product. The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the
customer finishes their day supply of the product, they will be charged on
the card on file for a day supply plus shipping and handlingUsually, the
customer must receive and RMA number from the customer service department to
return the product and they will then receive a refund. Nevertheless, the customer account has been
cancelled and will no longer be receiving anymore products or be chargedIt
was stated in the terms and conditions every customer agrees to before
proceeding to check outThe customer must call in and cancel their account
before the day trial is overIf the customer fails to cancel their account,
they will be charged for the trial product and be subscribed onto our monthly
subscription

We are in receipt of your complaint on behalf of the
customer.  We understand the...

customer
frustrations and have responded to the complaint by providing a full refund of
$606.01 on March 24, 2016. Furthermore, we confirm that the customer’s account
has been closed and will receive no further charges. Please allow up to 10
business days for the credit to show from the refunded date.  Also, please be aware that it was stated in
the terms and conditions that the customer would be charged for the full 30
days for the trial bottle if they didn't cancel before the 14 days was over.
The system does not and will not allow the client to proceed to the checkout
section to complete the purchase unless he acknowledges the terms and condition
of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the
customer finishes their 30 day supply of the product, they will be charged on
the card on file for a 30 day supply plus shipping and handling. Usually, the
customer must receive and RMA number from the customer service department to
return the product and they will then receive a refund.  Nevertheless, the customer account has been
cancelled and will no longer be receiving anymore products or be charged. It
was stated in the terms and conditions every customer agrees to before
proceeding to check out. The customer must call in and cancel their account
before the 14 day trial is over. If the customer fails to cancel their account,
they will be charged for the trial product and be subscribed onto our monthly
subscription.

We are in receipt of your complaint on behalf of the
customer.  We understand the...

customer’s
frustrations and have responded to the complaint by providing a full refund of
$367.86 on January 14th, 2016. Please allow up to 10 business days
for the credit to show from the refunded date. 
Also, please be aware that it was stated in the terms and conditions
that the customer would be charged for the full 30 days for the trial bottle if
they didn't cancel before the 14 days was over. The system does not and will
not allow the client to proceed to the checkout section to complete the
purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day
supply of the product, they will be charged on the card on file for a 30 day
supply plus shipping and handling. Usually, the customer must receive and RMA
number from the customer service department to return the product and they will
then receive a refund.  Nevertheless, the
customer account has been cancelled and will no longer be receiving anymore
products or be charged. It was stated in the terms and conditions every
customer agrees to before proceeding to check out. The customer must call in
and cancel their account before the 14 day trial is over. If the customer fails
to cancel their account, they will be charged for the trial product and be
subscribed onto our monthly subscription.

We are in receipt of your complaint on behalf of the
customer.  We understand the...

customer
frustrations and have responded to the complaint by providing a full refund of
$89.71 on March 30, 2016. Furthermore, we confirm that the customer’s account
has been closed and will receive no further charges. Please allow up to 10
business days for the credit to show from the refunded date.  Also, please be aware that it was stated in
the terms and conditions that the customer would be charged for the full 30
days for the trial bottle if they didn't cancel before the 14 days was over.
The system does not and will not allow the client to proceed to the checkout
section to complete the purchase unless he acknowledges the terms and condition
of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the
customer finishes their 30 day supply of the product, they will be charged on
the card on file for a 30 day supply plus shipping and handling. Usually, the
customer must receive and RMA number from the customer service department to
return the product and they will then receive a refund.  Nevertheless, the customer account has been
cancelled and will no longer be receiving anymore products or be charged. It
was stated in the terms and conditions every customer agrees to before
proceeding to check out. The customer must call in and cancel their account
before the 14 day trial is over. If the customer fails to cancel their account,
they will be charged for the trial product and be subscribed onto our monthly
subscription.

We are in receipt of your complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $188.38 ($94.66 + $93.72) on May 19, 2016. The customer was issued a refund of $32.80 and $33.13 on May 14,...

2016. Furthermore, we confirm that the customer’s account has been closed and will receive no further charges. Please allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.

We are in receipt of your complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $301.93 on July 24, 2016. The customer was already refunded $65.93 previously on July 8, 2016 totaling $367.86. Furthermore,...

we confirm that the customer’s account has been closed and will receive no further charges. Please allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In order to resolve this complaint, I am working with [redacted] to figure out if the company has satisfied the total outstanding amount of $556.24. There is much confusion on the amount credited as the Credit Card Company had issued credits first due to the complaint we filed with them. They are in the process of auditing the account to make sure that the only credits left on the account are the ones that were directly issued from the company.  Once this is determined, I will be glad to accept the company's response.  They have been trying to get this case closed and it's not their fault it is still hanging on.  I will contact [redacted] @ [redacted] X [redacted] when I get the final information from Chase. 
Regards,
[redacted]