Austin Fleck Property Management

Review: We rented a home at [redacted] in July 2013. At that time the purpose of renting was to have time to find a FT residence in AZ. I will not go into matters regarding that the residence was not completely cleaned out, that filters were dirty, light bulbs burned out, tub stopper was inoperable or the ceiling fan in the living room appeared as if it would fall to the ground. Even the repair team they sent to fix it could not resolve the problem. After we found a new residence and moved out at the end of November we notified the agent, [redacted] Austin [redacted], that we had moved and she could place it for rental. We accepted the fact that we would need to continue to pay the rent until a new tenant was found and that we would be "finded" $500 for breaking the lease. We only learned the property was rented when we drove by and saw the sign was removed. At that time we contacted the office manager "[redacted]" on January 31st and she informed us that the new tenant was moving in on the 3rd of February. She informed us at that time we would be receiving a refund. After a few weeks a visit was paid to their office and were told that a check was going out the next day. After a week past we went back and were told she was waiting on information from the state to close the case and it had to be sent out registered mail. That this was required by the state. When this was not received a few days later we were told it was on [redacted] desk. When I spoke to "[redacted]" (whose demeanor is consistently demeaning) she stated that they had 14 days after the residence was occupied to submit payment I informed her that more than 14 days had passed and for [redacted] to call. She never did. When we called the next day the phone was not picked up by any party. It was not until I informed [redacted] that I was making a complaint against the firm, herself to the board of realtors, the Revdex.com and would be taking civil action that she returned a call to my partner stating that the checks had been mailed on the 20th, exactly 14 days after the 3rd. To go back a bit, when I explained to her that she had neglected to mail the checks after 14 days, per state law, she grew silient. After I informed her of the actions I was taking she informed us that they would be taking police action against me due to my calls insisting on payment. We now live in San Tan Valley. It does not take 7 days for a registered letter to arrive 25 miles away. Nor, has any scanned documentation been provided proving that the checks were mailed.Desired Settlement: I want the a total refund of the February payment, a full refund of the deposit and an apology on the site from Austin [redacted] that they failed to follow through.

Business

Response:

There are two tenants on the lease for this property - [redacted]

[redacted] and [redacted]. The lease began on 6/14/13 and expires 6/30/14.

As company policy we conduct an inspection and take photos

and video of each home the morning the tenant lease begins to document the

condition of the home prior to possession. On 6/14/13 in addition to the

physical inspection where we turned on every electrical switch, fan, appliance

- opened every door, drawer, blind and window to ensure proper function; there

were 240 move-in photos taken and a seventeen minute, thirty second video

noting the move-in condition of the property. None of the items indicated in

the complaint were noted in any of these three forms of inspection prior to

tenant possession.

The tenants took legal possession on 6/14/13 but chose not

to physically move in until the 27th of June, 2013. On June 27th

[redacted] called furious and belligerent that we had not been maintaining the home in their absence by

mowing the lawn, pulling weeds, cleaning the home of dust, etc. When I explained

this was not a service we are responsible for per their lease, [redacted] became more enraged and threatened the

life of myself and my staff. Incessant phone calls and voice mails ensued

stating we didn’t know who we were dealing with and demanding that I personally

get on my hands and knees and come to the home to address these items.

On 6/28/13 I contacted the second leaseholder, [redacted], to

advise it was not Landlord responsibility to maintain the home when they are

out of town and additionally that if the threats from [redacted] didn’t stop, we were going to contact

the police to press charges. I further explained this would be considered

criminal activity and a violation of their lease – which would be grounds for

the landlord to terminate their lease. [redacted] profusely

apologized for [redacted] behavior. [redacted] asked that we only deal with him

and he would advise [redacted] to no longer contact us. During the tenant’s tenancy, [redacted] was our sole contact and all went well

throughout the remainder of the tenancy.

On 12/3/13 [redacted] called to state they had bought a house and would be vacating. He was advised

that this was breaking the lease and there is no lease break provision in their

lease and therefore, they would be responsible for the entire term of their

lease.

On 12/9/13 at 2:00 p.m. the tenants returned the keys to the

home. On 12/10/13 we conducted our move-out inspection, took 217 photos and an

eighteen minute, fifty six second video to note the condition of the property

after tenant move-out. These three forms of inspection revealed that the home

was in good condition, but a few minor items needed to be address and were

contracted. In addition, the tenant would be responsible for charges for

services to maintain the home until it was re-rented, per their lease.

The home was placed on the market for rent on 12/10/13. A

new tenant was found and signed the lease on 1/25/14 and took possession on

2/3/14. It is not our policy, nor is it required by law to notify the former

tenant via phone call. We simply await final invoicing and mail via first class

mail the final security deposit disposition within 14 business days per *A.R.S.

33-1321 D.

*A.R.S. 33-1321 D. Upon

termination of the tenancy, property or money held by the landlord as prepaid

rent and security may be applied to payment of all rent, and subject to a

landlord’s duty to mitigate, all charges as specified in the signed lease

agreement, or as provided in this chapter, including the amount of damages

which the landlord has suffered by reason of the tenant’s noncompliance with

section 33-1341. Within fourteen days, excluding Saturdays, Sundays or other

legal holidays, after termination to the tenancy and delivery of possession and

demand by the tenant the landlord shall provide the tenant an itemized list of

all deductions together with the amount due and payable to the tenant, if any.

Unless other arrangements are made in writing by the tenant, the landlord shall

mail the itemized list and any amount due, by first class mail, to the tenant’s

last known address.

The tenants came in to the office several times and called multiple

times between 2/3/14 and 2/17/14 to inquire about their security deposit refund

and disposition and were advised the same thing each time – that we were

awaiting final invoicing and that we would comply with the law and mail it to

them within the 14 business days.

The lease is considered to have terminated as of the date

the new tenant took possession which was 2/3/14. Fourteen business days from

that date is 2/21/14. The tenant was mailed their refund and final disposition

via first class mail on 2/19/14 which was two days earlier than required by law.

The tenants claim to have talked to us on 2/23/14 is not

accurate. That was a Sunday and we were closed.

On 2/26/14 [redacted]

called and was once again threatening my staff at which time he was told we

would call the police. [redacted] also called and was

told to advise [redacted]

not to come to avoid the police being called. The tenants were both advised

that the disposition and refund were mailed on the 19th of February,

2014. (I cannot speak for the post office as to why it takes so long for the

mail to arrive – but I can say this is a common occurrence. We are often told

by local clients that it takes a week or better for them to get our mail, it

takes our owners in California

two weeks and Canadian clients over a month.)

On 2/27/14 at 5:53 p.m. [redacted] sent an email through the “Contact Us”

section of the website requesting copies of the disposition, check and proof of

mailing. I was out of the office on Friday, the 28th and received

the email on Monday, March 3rd. I responded to [redacted]’s email and provided copies of the final

disposition, check and proof of mailing postmark dated the 19th of

February, 2014. He did not respond to my email. I left him three voicemails

since then to confirm he received my email and to confirm when he received his

refund in the mail. I shared if he had not received it by Friday, the 7th

of March, that I would place a stop-payment and reissue the check. I have not

heard back from either of them.

Today, March 9, 2014, I checked our bank records and found

that the security deposit refund was cashed and cleared our bank on the 28th

of February, 2014.

The disposition charges were accurate and in accordance with

the tenant lease and AZ Landlord and Tenant Act. The tenant was provided

receipts. The disposition was mailed in accordance with the lease and AZ

Landlord and Tenant Act. The tenants have cashed the check acknowledging the refund

is accurate and final. Based on this information (proof available upon your

request) – no other funds are due the tenant and we ask that this complaint be

stricken from our record.

Thank you for your time and consideration.

Broker

Austin [redacted] Property Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I find Miss [redacted]'s response to be the norm when responding to complaints made against her and the manner in which she handles her business. Unfortunately, for Miss [redacted] other parties also keep files and voice conversations. In multiple conversations whith her assistant "[redacted]" we were told that the checks had to be mailed certiified mail. Therefore, multiple phone calls were made to determine the status. We were consistently told that it was either on Miss [redacted]'s desk, that they were waiting for information from the state, that it was going out the next day, etc. And, that it had to be sent certitied mailed. What we received was 3rd class bulk mail. Therefore, [redacted] and therefore Miss [redacted] openly lied to us both. Miss [redacted] never responded to phone calls made by my partner [redacted] to her asking for a status. I can only assume the Miss [redacted] and her staff would have openly accepted into law the bill opposed by our Senator and Governor. Of course, this is only an opinion and mine to have.

When we moved to Banning Court there were multiple issues with the residence. The ceiling fan could not and never was turned on, even after "repairs" as it was never properly installed and she does not have the proper business contacts to correct them. The tub had to be repaired as the stopper was not working. Multiple lights needed to be replaced and the filters were filthy. As to the latter we found that this was not an issue after being on top of cleaning them on a monthly basis, etc.

We were also and still are confused by the billing made by her associates. For example, the groundskeeper charged for weeding which had already been done by us two days prior and photographed. As If Miss [redacted] personnally reviewed the properties she would have reazlied that she had been taken by the contractor. Of note, Miss [redacted] continually states she has photographs, but when requested she never produces them.

As to my threatening her staff. Yes, I did inform her staff that I would have no problem taking legal action against the firm. I have found as other clients may have found that she, Miss [redacted], does not like to be questionned. Therefore, they use the "police' as a threat against you to keep you quiet and down. Unfortunately, I do not come from her background and have no need to call the police. As for "on her knees" I believe she is confusing me with her night job.

I have taken the invoices etc she provided and sent them to the owner of the property.

Thank you.

Business

Response:

My only “norm” when responding to

complaints is to respond based on the facts of the case.

Neither [redacted]nifer nor I stated that

the disposition/refund had to be mailed certified mail. Per A.R.S. 33-1321 D. …”Unless other arrangements are made in

writing by the tenant, the landlord shall mail the itemized list and any amount

due, by first class mail, to the tenant’s last know place of residence.” *(1) Attached is proof

that this was done before deadline and in accordance with the statute.

The metered mail postmark proves 1st class mail – not

3rd class bulk mail as [redacted]

stated.

[redacted] would have no knowledge of what

was said or not said as he did not speak to [redacted] or me regarding this

matter. Our conversations have been with [redacted].

[redacted] is not a party to this complaint, nor will

he be as he profusely apologized to us on numerous occasions for [redacted]’s rude and

belligerent behavior.

[redacted] called on the 26th of

February to state “he had not received the deposit”. [redacted] was told “the deposit disposition and

refund was completed and mailed on the 19th of February”. He

confirmed we had the correct address – which we did.

[redacted] called again on the 27th

of February to advise the deposit still had not been received. He was told it

had been mailed on the 19th of February and to give it a few more

days to see if it showed up in the mail - and if not - we would conduct a skip

trace and place a stop payment and reissue the checks. [redacted]nifer completely went

over the amounts and charges. [redacted] told [redacted]nifer

that [redacted] was

enraged and on his way to the office to pick up the deposit. He was told to

advise [redacted]

not to come and that if he showed up threatening and belligerent, we would be

forced to call the police. [redacted] said he would

advise him not to come and apologized for [redacted]’s

behavior.

[redacted] then completed a “contact us”

inquiry through our website on the 27th of February which comes to

my email. *(2) Copy Attached.

I was out of the office on

Thursday the 27th and Friday the 28th. I received the

email on Monday, the 3rd of March and responded that day. *(3) & (4) Attached are copies of attachments sent in

that email shown in attachment *(2) He also received *(1) Attachment – Proof of

mailing. The date on the checks is the 19th, the date of the

postmark is the 19th, the date of the disposition is the 19th.

Keep in mind – this was mailing the deposit earlier than required by

statute. It would serve us no useful purpose to hold on to the deposit.

I received a voicemail from [redacted] that had come in over

the weekend of the 1st of March while we were closed. I returned his

call on Monday the 3rd and got voicemail. I left him a detailed message

advising that I had received his email and responded with the documentation he

requested. I also reiterated that if he had not received the deposit, to please

contact me so I could conduct a skip trace and stop payment and reissue. I

explained our company policy is to allow two weeks for the mail to be delivered

before a stop payment is issued. He did not return my call.

I again called [redacted] on the 4th of March and got

voicemail. I left a detailed message. To date I have not received a return

call.

I checked with the bank and found

the checks had cleared our bank on the 28th of February. *(5) Attached are copies of cleared checks.

I cannot explain the post office

or why it takes so long to deliver mail. We have clients in California that

complain the mail takes three weeks to get to them – Canada, over a month –

across town, up to two weeks.

Regarding the ceiling fan: *(6) Attached is a copy of the work order placed by the

tenant on 6/29/13 – which was a Saturday and our office was closed. You

can see we forwarded the work order to the vendor on Monday, 7/1/13 and the

work was completed on 7/3/13. *(7) Attached is a copy

of the invoice from the vendor that conducted the repair. No further

work orders were placed by the tenant regarding the ceiling fan stating it was

still not working properly. It worked property upon move-out inspection on

12-9-13.

Regarding [redacted]’s comment of not having the “proper

business contact to correct repairs”: *(8) Attached is

a copy of his license and bonding number as a certified repairman.

Regarding the tub and plumbing.

The former tenant had not reported a problem and we do not use the shower

facilities and would not have been aware of the diverter going out. The tenant

placed a maintenance request on 6-28-13. *(9)Attached

is a copy of the work order. [redacted] was dispatched and fixed

the problem on the same day. *(10) Attached is a

copy of the invoice from [redacted] dated 6-28-13. They are also

licensed and their license number is written at the bottom.

Regarding the lights and A/C

filter: *(11) Attached are photos taken on 6-12-13 at 9:37

a.m. of working lights and new A/C filter as of tenant lease commencement on

6-14-13.

Regarding the billing: The

landscaper did not charge for weeding immediately after the tenant moved out. The

landscaping was in good condition when inspected on 12/9/13. Because the

tenants broke the lease they are responsible for any tenant responsibility

charges to maintain the property until another tenant is found. (A.R.S. 33-1321 D.

Upon termination of tenancy, property or money held by the landlord as prepaid

rent and security may be applied to the payment of all rent, and subject to a

landlord’s duty to mitigate, all charges as specified in the signed lease

agreement, or as provided in this chapter, including the amount of damages

which the landlord has suffered by reason of the tenant’s noncompliance with

section 33-1341.…) The date on the invoice is February 3rd,

2014 which is the date the new tenant moved in. Grass, bushes, trees, weeds

had grown between the tenant vacating on the 9th of December and the

3rd of February. The landscaping needed to be put back in rent-ready

condition prior to the new tenant move-in and this was former tenant

responsibility per their lease. *(12)Attached copy of

landscaping invoice. *(13)Attached is a copy of the tenant signed lease. Please

see page 3 line 124 and 125 which state tenant is responsible for yard

maintenance. See also page 1 line 19 which show the lease term from 6/14/13

through 6/30/14. *(14)Attached is a copy of the tenant

handbook lease addendum signed by the tenant. See page 5 “Breaking the

Lease” and page 9 “Lawns and Grounds”. Therefore,

contrary to [redacted]’s

comments of being “taken by the contractor” this charge is legitimate.

Regarding [redacted]’s comment: “Of note, Miss [redacted]

continually states she has photographs, but when requested, she never produces

them.” [redacted] has

been advised that the files are too large to email as we have hundreds of

photos. The photos range from 1,013kb to 4,668kb each – and we have hundreds of

them. One video is 2,987,390kb. As

previously advised the tenant may schedule an appointment to come in to the

office to review the before and after photos and video.

Regarding threatening staff: *(15) Attached are just a few of the notes we have in our

system that are date and time stamped noting the belligerent behavior. I

have no problem being questioned, but will not tolerate being threatened and

will contact the police to press charges if I feel myself or my staff are in

danger.

Comments suggesting I would have

openly accepted the bill apposed by our Senator and Governor as well as the “on

my knees” being a night job comment are not only inappropriate, but show the

immaturity of the tenant and substantiate that he has no real complaint and is

just bloviating. He is arguing just for the sake of arguing. There is no basis

to his claim.

The tenant has stated no facts or

provided any proof of such. Having provided ample documentation and proof that

we not only complied with the tenant lease, but also Arizona Landlord and

Tenant Act, I would reiterate my plea to the Revdex.com to close this case and strike

this complaint from our record.

Respectfully,

Broker

[redacted] Property Management

THIS WILL NOT ALLOW ME TO ATTACH ALL DOCUMENTATION. I WILL ATTEMPT TO ADD THEM ON AN ADDITIONAL PAGE OR WILL EMAIL THEM TO THE Revdex.com - WHICHEVER IS SUCCESSFUL.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The company is great at keeping money in their owner’s pockets. However, it is done at the expense of their tenants. It is not a good feeling to be treated like garbage when you need help with the home you are renting from them. The move-out process is very calculated, I would not expect to get any of your deposit back. They use this as a way to pay for all of the cleaning and repairs that should have been done years ago. This happened to us as well even though prior tenants had to have the carpet professionally cleaned. They had to come back and clean the house AFTER we moved in. Now you have to ask yourself this...how does that happen? AF paid a professional cleaning company to CLEAN the house before we moved in, that was their only job, and it never got done but they claim to have paid for this service. I make sure when I pay for things, I got what I asked for, how could somebody miss this? Where is the accountability? Better yet, does AF "pay" these companies to clean homes but never actually show up? Maybe this was the first time somebody complained. Many of these homes are very old and need plenty of work. It does not matter how well you document your move-in, you will be on the hook for everything in the home. I understand this may be unfair but very legal since the lease is drawn up perfectly. Kudos on that one. We were charged for "landscaping" expenses but paid a professional landscaper to clean the front and back yard a week prior to moving out, weird. We were also charged for multiple cleaning charges for the same thing, but I met the person who moved in after us and he has a little girl so I'm okay with essentially paying to have the home cleaned again for her. I just hope they actually cleaned it instead of just SAYING the cleaned it, like in our case.

Read the responses to the complaints and you can see a common trend, [redacted] is very condescending. The lease is designed to beat the tenants in any disputes. When asked what this urine smell was in the living room, (after the first rain of the monsoon) [redacted] responded “you should have asked if there were pets prior to moving in.” Talk about condescending. My wife is allergic to pet dander and this house was covered in urine smell whenever the weather became humid. We also asked if there was grass in the back, we were told “yes”. When we moved in, it was all gravel. This was our fault for not backing out of the contract, but the lack of professionalism around the features of the rental are horrible. When we moved in, they told us the carpets would be cleaned. This is a standard feature as far as I am concerned. They said a professional cleaning company would get the unit ready for us upon move-in. When our delivery truck showed up, we found the house a mess. AF said the company "missed a few things". There was dust and none of the carpets were clean but we had no choice but to move our furniture in. If you move in to a house and there is dust and the carpets are not clean, what did the cleaning company actually do, if anything? Maybe they charged the last tenants for the service but never actually had it cleaned. We called and let Austin Fleck know and a few days later, they had a few ladies come out with a vacuum cleaner and worked around our furniture, it was disgusting and my toddler had to live in this dirty home. Over time, she would roll around on the carpet and would get rashes from the pet dander (we found out later) and urine. It got so bad they (we did not pay for it) had to replace the pad and carpet and seal the concrete. There was nothing else we could do and finally were able to move out after a year. We broke our lease one month early and you would think we committed an act of treason with how they treated us. We even hosted the open-house, found the tenant and helped them apply online for the lease. I don’t know what else we could have done but needless to say, this company is very bottom-barrel for tenants. I was hung up on multiple times for asking when my move-out date was by [redacted]. She would not let me talk to anybody else in the office either. She said I threatened her and her staff (also a trend, it looks like she uses this as a reason to shut unhappy tenants up). If there is any question of the nature of these phone calls, every second of every call is in an email I can forward called Fleck 1.mp3, Fleck 2.mp3, and Fleck 3.mp3. I have call logs, emails, etc. since I did everything from my work phone (records every inbound and outbound call) I am happy to share these with anybody since the last time I filed a complaint, [redacted] lied in her responses and nobody has ever held her accountable. Please take your time in preparing your responses as they need to be truthful and accurate. Hold all embellishments for a later date, please. I am expecting something like this from AF: We are sorry you are disappointed with your lease. However, your lease has no early move-out provisions and according to A.R.S 11-1111, you have no rights and thank you for playing the game.

I seek no formal remedy from AF or the Revdex.com in this complaint, this is for information purposes only. I want the public to know about [redacted] and her thug management company. Any further complaints have been filed with the AG's office and this is where I will seek remedy.

I would NEVER refer this business and I will actually go OUT OF MY WAY to caution against [redacted] if I ever hear the name again. This is true for discussion boards, forums, and social media. I will let everybody know about my experience.

[redacted]I would expect this to be entered in the record on the Revdex.com site. I want it to be searchable and show up under the complaints section as well as the customer review section.[redacted]

As a tenant I have greatly enjoyed the rental home I am currently in. Last year our home got flooded during severe rainstorms, but with the help of Austin Fleck we were back in our home in a quick turn around time. Not only were they of great help in times of distress but they are always quick to respond to any service requests that my husband and I have. We liked them, and our landlords so much that we asked to extend out lease for an additional year. This is the first time I've ever rented and it's been a great experience.

Austin Fleck Property Management is a solid and highly reputable company, [redacted] Management has worked with them for at least 8 years and regard them in the highest caliber. They handle situations in a quick manner, calling us immediately in regards to emergency type issues. Once the issue has been investigated we provide them the necessary options and they evaluate and determine the best course of action. I love dealing with companies that understand customer service and they exemplify their A+ rating.Austin Fleck Property Management is a solid and highly reputable company, [redacted] Management has worked with them for at least 8 years and regard them in the highest caliber. They handle situations in a quick manner, calling us immediately in regards to emergency type issues. Once the issue has been investigated we provide them the necessary options and they evaluate and determine the best course of action. I love dealing with companies that understand customer service and they exemplify their A+ rating. Highly professional and tops in their field!

Austin-Fleck has been a wonderful company to work with. They are a true example of what a property management company should be. Don't change a thing.

Great customer service with quick response time!

Austin Fleck is an outstanding property management company. They treat owners, tenants and valued vendors like ourselves in a caring professional manner, in other words, like gold. We can't say enough good things about them. They are efficient, prompt, kind and professional. The whole staff at Austin Fleck know what it means to treat people well. They have always been a pleasure to conduct business with, always paying on time, and always following-up to make sure all clients are happy.

Awesome Property Management Company! As a renter I am very pleased. Honest and efficient. Always on top of any issue. Highly recommended!

AF has more than met my expectations and wold be my recommendation to anyone looking for property management in the area. Nicole's expertise and communication skills are to be commended!

[redacted] and her staff are always a joy to work with. [redacted] has always been nice, and helpful.

Great property management company. All my needs as an owner of 2 rentals are taken care of. They put in qualified tenants and take care of all maintenance issues. They handle everything from start to finish and I just sit back and collect a check. They are friendly and answer all my questions in a timely manner. Very professional staff. I am confident in recommending them to anyone who has rental property.

Very professional and personable. Highly recommend.

We favorably reviewed Austin Fleck Property Management last year upon moving into our rental property, and now that we're entering the second year of a two-year lease I wanted to take a moment to post an update. As renters, our experience has been that the majority of property management companies will bend over backwards to accommodate property owners and are often indifferent to the needs of the renter. However, we're delighted to say that our relationship with Austin Fleck has been outstanding in every way. The home we moved into was immaculate, and the renting/move-in process could not have been more streamlined and simple. During the past year, we have had a number of service issues, from a bee incursion (and eradication) to appliance replacement, to dead tree removal, etc.--every phone call and email was answered within a business day, and all issues have been handled efficiently and to our complete satisfaction. Nicole is not only a details-oriented, consummate professional but she is also a delight to work with and we feel fortunate to have had the opportunity to work with her. We encourage you to contact Austin Fleck Property Management if you're in the market for a rental home or property management services, you will not be disappointed!

By far the BEST Property Management company I know!!!

I've found my experience working with [redacted], [redacted], and the entire staff at Austin Fleck Property Management has been "Excellent". They all strive to excel with a sense of urgency and professionalism to make sure the Client and Tenants are happy and taken care of.

I have been a working associate with Austin Fleck since early 2013 and have respected their work ethic and public demeanor. They have always stood out as a premier management company. After 10 years in the carpet and tile cleaning business it's great to see a company stick to high standards for their vendors and more importantly the customer.

It is very difficult to write a review that mentions all the good things about Austin Fleck Property Management. Honest, ethical, hard working, easy to contact and speak with, are just a few of the great things about Austin Fleck. We cannot say enough good things about this company. We were using another property management company previously and were very dissatisfied with that company. Our switch to Austin Fleck was a real breath of fresh air and we soon learned how a great business conducts their business. We highly recommend Austin Fleck Property Management for your property management needs.

[redacted] is wonderful!

I've never worked with such a hard working, law abiding, and "go the extra mile" company prior to working with Austin Fleck. All the staff are extremely organized and helpful. Thanks Austin Fleck!

Best Real Estate and Property Management company in Arizona!! Professional, competent, and completely trustworthy. I wouldn't have anyone else manage my properties. Rates are slightly higher that other companies but my houses are always rented and I have zero worries! Their value added service make them by far the best bargain around.