...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Per the terms of the FreshStart credit program, a customer’s order will not ship nor be billed until a $30 down payment has been successfully applied towards the order. Our records indicate Ms. [redacted] placed an order on our website on March 28, 2016 for an Excelled Women’s Tie-Waist Leather Jacket in Black Size 2 XL and made the required $30.00 down payment. On March 31, 2016 Ms. [redacted] contacted us and advised us to cancel the order as she needed a different size. The cancellation was processed the same day and Ms. [redacted] gave the information for the size she needed and the order was referred to a specialist to be placed manually since Ms. [redacted] had already made her $30.00 down payment. On April 1, 2016 the manual order was processed for the same jacket in a size 1 XL. On April 4, 2016 Ms. [redacted] contacted us to cancel the order for the jacket due to the incorrect size being ordered and an incorrect address. The cancellation and the refund of Ms. [redacted]’s $30.00 down payment were completed the same day. The timeframe for the payment to be reflected on the Visa is 3-5 business days. We have also removed Ms. [redacted] from our email list. Please allow 4-6 weeks to ensure Ms. [redacted] does not receive any further emails. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Verizon called on April [redacted] at 550 pm and the representative had me on hold for 45 minutes trying to reach someone for the tech dept to set up an appointment for me, I gave him two dates and a time frame of hours, when I was available for the tech to come out, I never received a call back. I called April [redacted] at 6pm and same outcome on hold for 40 minutes and unable to set up an appointment. I called again on April [redacted] and same outcome on hold for 30 minutes and unable to set up an appointment, this representative stated because of the strike, scheduling appointments has been a challenge. So I informed him I would call back to schedule an appointment after the strike. The only other call I received from Verizon was April [redacted]. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A credit adjustment of $70.03 has been applied to the account. We removed the cell phone number from our records. We apologize for any problems the customer has encountered and appreciate the customer bringing their concerns to our attention.
Records show the consumer filed a similar complaint with the FCC. Please be advised, Verizon's technical support team made contact with the consumer regarding his internet speed troubles. Verizon has confirmed that the network profiles are correct. Verizon has also monitored the account,...
speed tests were performed with good results showing (speed testing at [redacted]). Verizon has found that the speed tests the consumer ran were completed using WiFI. Verizon does not guarantee WiFi speeds. With the equipment that the consumer has, Verizon has the ability to ensure the consumer is receiving the correct speeds to his router when connected directly to the router (hardwired). Verizon has requested that the consumer make contact with us (###-###-####) during the time he is experiencing the slow speeds so that technical support can assist further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have received a response from Verizon. I agree with Verizon's statement that my service was disconnected on August [redacted] as I requested. I agree with Verizon to pay the billed amount of $77.93. I also agree with Verizon to pay a prorated charge on my next and Final bill which will include charges up until August [redacted]. My complaint is not satisfied because I have been locked out of making payment on my bill. Verizon will NOT allow me to make an online payment from my Verizon account, by check, as I always have paid my bills. Until Verizon allows me to pay my currant bill and my next, FINAL, bill, I wish this complaint to remain active with the Revdex.com. Thank You [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Verizon representative spoke with [redacted] on 2/**/17. The representative explained that as of 1/**/2017 the POP channel was removed from the channel line up of the TV package she selected. Verizon's terms of service (TOS) states the Verizon has the right to change programming packages and...
the selections available in those packages. The representative reviewed the available TV packages that included the POP channel and their rates. [redacted] decided to keep the package she has. The representative added a $10 for 12 month discount to the account for the inconvenience.
The customer was contacted on June [redacted] regarding the Verizon internet charges. After a complete investigation we have agreed to refund all of the internet charges from December 2011 through June 2016.
Verizon personnel handling this complaint apologized to the customer for his difficulty. An apology was stated in the Revdex.com closing response. Verizon Financial Services changed / corrected the credit inquiry to a soft inquiry to satisfy the complaint. We confirmed that the new order would pick up the prior credit check to avoid another one. The customer wanted set up fees waived which was a special on line offer only and detailed instructions were provided to the customer on how to place the order so he would not be billed the disputed set up fee. We again apologize for the inconvenience he experienced but no further credits are warranted.
A Verizon representative spoke with [redacted] and advised that the payment due date could not be changed on her account. As a courtesy the representative agreed to have the late payment charge adjusted from the April, May and July 2016 bills. The adjustments totaled $17.13 and will appear on her...
bill dated 11/*/2016. The representative advised that future late payment fees would not be adjusted.
CONFIDENTIAL COMMUNICATION January 4, 2017 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she stated that she made several calls to our company requesting to speak to a supervisor in placing an order with Fingerhut. She states that she has not received a call back after leaving a voicemail. Ms. [redacted] was attempting to order a large item and wanted free shipping on her order. Our free shipping promotions are offered on our website and catalogs. Free shipping promotions codes are not valid on oversized items and cannot be applied toward the purchase of items listed in that category. Information on items that are excluded can be found in the disclaimer language (where it states ‘see details’) that is advertised with the promotion. Unless Ms. [redacted] had received a promotion code for free shipping on oversized items, we would not be able to make adjustments to the shipping of such items. Our records indicate that Ms. [redacted] requested a supervisor when she spoke with our representative on December 7, 2016, and that she was called back on December 28, 2016. We apologize for the length of time it took for that callback to be made to Ms. [redacted]. Our records further indicate that during the conversation on the 28th, the supervisor explained the item is not eligible for free shipping because it is oversized, and that Ms. [redacted] was offered both a 10% discount on the price of the couch and a $30.00 discount coupon good for a future purchase, and Ms. [redacted] declined both of those. We apologize if the interactions Ms. [redacted] had with our representatives fell short of her expectations, as we strive to provide quality customer service to our customers. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/RG
October 26, 2016 Revdex.com Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: [redacted]ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of...
[redacted] regarding a Haband merchandise return. Ms. [redacted] states that she placed an order for three pairs of cotton shorts in July 2016. When the order arrived, the shorts didn’t fit so she returned them. She further states that she has written and called Haband’s customer service, however, he has not received an exchange for the shorts or a refund. Ms.[redacted] would like a full refund for the shorts plus the return label fee. Our records support that an order was placed by Ms. [redacted] on July 19, 2016 for three pairs of Haband’s Boardwalk Knit Shorts. The price of the shorts were $7.99 per pair plus $6.99 shipping/handling. The total for this order was $30.96. We tracked the returned package with our carrier and the tracking information states that our warehouse received on September 7, 2016. Although our exchange/returns form does advise our customers to allow 2 – 4 weeks for returns processing, her return was not refunded within this time frame. For this we apologize. In reviewing her account, we cannot establish that verbal or written correspondence received from Ms. [redacted]. Refund check # [redacted] for $30.96 was issued on October 21, 2016 and mailed on October 24, 2016 for the returned merchandise including shipping/handling. As a one-time courtesy, an additional refund for $9.99 was issued on October 24, 2016 to reimburse Ms. [redacted] for the cost of the inbound postage. This refund will be mailed on October 26, 2016. If Ms. [redacted] has any further questions or concerns, she may contact me at ###-###-#### between 9 am- 3 pm (EST), Monday – Friday. Thank you for allowing us to explain. Sincerely, Lea [redacted]Haband Customer ServiceBluestem Brands, Inc. ...
Verizon has reviewed all records associated with [redacted]’s account. Verizon’s records show the customer upgraded the internet speed from 75mhb to 100mhb on 12/**/15. This resulted in an increase in the price of the service. On 1/**/16, a Verizon representative spoke with [redacted] about the matter. [redacted] advised that the issue is resolved.
Verizon issued repair ticket dated 2/**/16 states there mice in the pedestal and technician repaired wires. Verizon also issued 6 days out of service credit 2/**-2/** Total $16.69
Initial Business Response /* (1000, 11, 2015/10/12) */
CONFIDENTIAL COMMUNICATION
October 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I...
am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Records indicate Ms. [redacted] placed an order for a Jensen 6 in 1 Home Stereo System via the web on June 7, 2015. Our records indicate that Ms. [redacted] contacted us on June 15, 2015 indicting the cd would not open and she would return the item.
Records indicate Ms. [redacted] contacted us on June 24, 2015 and an affidavit of non-receipt of returned merchandise was sent to her. Ms. [redacted]'s account indicates she contacted us several times and was informed that she needed to return the completed affidavit.
Ms. [redacted]'s account indicates we received the Affidavit of non-receipt of returned merchandise on July 6, 2015 and a letter informing her that we did not receive the requested return receipt was sent to her on that same day.
Ms. [redacted]'s account indicates she contacted us on August 12, 2015 and stated she would send us the tracking results she received from the post office.
Our records indicate that we received the tracking results from Ms. [redacted] on August 25, 2015 and her claim was denied as tracking indicated the package was not shipped to the correct address.
As a courtesy, we have issued a full credit of $323.98 for the Jensen 6 in 1 Home Stereo System and a credit of $22.99 for related finance charges. Ms. [redacted] will see this credit on her October 24, 2015 billing statement.
Ms. [redacted]'s account indicates she had a balance on her account prior to her order for the Jensen 6 in 1 Home Stereo System. Ms. [redacted]'s account indicates we did not receive a minimum payment due on August 20, 2015 and September 20, 2015. Consequently, her account incurred three late fees. We strongly advise customers keep their account in good standing by making the minimum amount due each month, even while engaged in a dispute.
As a reminder, timely payments are important and the minimum payment is required by the due date each month. While we understand Ms. [redacted]'s frustration regarding returned merchandise, this was and is not sufficient grounds to relieve a customer of their payment obligation on outstanding debt.
Credit for late fees will not be issued and as Ms. [redacted] remained obligated to make at least the minimum amount due on her previous purchases, and because no payments were received, we cannot remove the past due payment history that has been reported to the credit agencies. Please understand that if we were to remove the negative history, we would be knowingly reporting inaccurate information to credit reporting agencies, which is a violation of the Fair Credit Reporting Act.
Ms. [redacted]'s current balance is $693.93 as of October 7, 2015.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Initial Consumer Rebuttal /* (2000, 13, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept refund from company. Thank,you I believe it is the correct response to do. Just a note where complaint wrote " package not sent to correct address" iI repeat its company label once usps took it I so not travel with packqge. Your label your address.
I,do appreciate refund but honestly stop trying,to put any,blame on me, can any,company just,say,they,are wrong just once. I also acknowledge miss payment (caught off guard by death in immediate family.) I accept responsibility for miss payment & late fees. I knew it,would happen when other things had to b taken care of. I also,acknowledge Ineed to catch up on my payments. I handled things the best,i,could. Right or,wrong at,that,moment.SEE Not so,hard to,admit it. Thank you BBC for your,help. Thank you to to the company for the refund I hope you put,this behind us now.
On 12/**/16, a Verizon representative spoke with the customer about the concern. The representative explained a credit was issued on 12/**/16 for the balance $103.78 that zeroed out the account balance. The representative also confirmed that the account was not credit reported. The...
customer advised she was satisfied and the issue was resolved.
Initial Business Response /* (1000, 5, 2015/07/23) */
CONFIDENTIAL COMMUNICATION
July 23, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records support that order number [redacted] was placed on Ms. [redacted]'s account on April 24, 2015 for a Garmin Nuvi 7-inch GPS with Free Lifetime Maps.
The account is noted that Ms. [redacted] telephoned on May 10, 2015 first notifying that she did not receive the GPS. The phone agent referred the matter so that, on the following day, an affidavit of merchandise not received was sent to Ms. [redacted]'s address on file of [redacted]., South Chesterfield, VA 23803.
Ms. [redacted] again contacted us via email on May 30, 2015 stating she did not receive the item and requested her account be credited. Although the email did not reference the earlier affidavit we had sent, the agent replied to the email on June 2, 2015 that another affidavit was being sent. Ms. [redacted] was also advised to "please allow 10-15 days from the day you mail the completed affidavit back for us to investigate what happened."
To date, we have no record of receiving Ms. [redacted]'s completed affidavit. Please understand we will not be able to resolve Ms. [redacted]'s missing merchandise claim until a completed form is returned, as required by our policy. For this reason, we sent another affidavit on July 22, 2015 to Ms. [redacted]'s address referenced above. To expedite, she should fax the completed affidavit to [redacted], Attn: Andy or send regular mail to [redacted] St. Cloud, MN 56303. Once received, we will further investigate this matter.
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
I am rejecting this response because: It is simply ridiculous and a bureaucratic runaround to avoid accepting any responsibility for their unethical and predatory practices. This company has ZERO accountability for itself, as anyone can see from reading the published Revdex.com complaints. Their reputation via numerous review sites - like Google, Yelp, Facebook, etc. speaks for itself. You may have screwed YET ANOTHER consumer, but don't worry - this WILL catch up with you. I may only have 600-ish followers on Facebook and other sites, but BEST believe I will be posting about this over and over and over warning people not to fall for your phony appearance of wanting to "help" people. This review will go on Google, Yelp, BlueBrands social media sites, and any other place that I can possibly get it. Their your products are crap for quality - not only did my son's bike arrive broken, but it fell apart by that winter and was unsalvageable. Pictures of that went all over FB and I cannot tell you the volume of people who responded with similar issues and distaste. Fingerhut specifically target people who have poor credit - and are most likely low income - and offer financing and "great pricing", when really, you almost double SRP to these people, taking advantage of the fact that they can't buy anywhere else. You operate like a Buy Here Pay Here - you are the loan sharks of the retail world. Your claim of doing your best to provide quality service is a sad joke. I cannot wait for the day that Amazon or Walmart or some LEGITIMATE company buys you out and dissolves the company altogether - that day will be a win for consumers nationwide. I will be filing complaints with all 3 credit bureaus (in fact I have already started) and will make it a CAMPAIGN to advocate against your company. Absolutely disgusted!!!!
Verizon's Customer Service Escalation team representative spoke with [redacted] on 01/**/16. Appropriate credits were issued. A refund check has been sent to [redacted] and he should receive the check in 7 to 10 business days. Verizon has responded to [redacted] via letter.We trust...
this information will help to resolve [redacted]'s concerns.
CONFIDENTIAL COMMUNICATION March 17, 2017 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account. Mr. [redacted] states on March 9, 2017, he was attempting to place an online order and was directed to contact the Fingerhut Credit Department. Mr. [redacted] states after the Credit Department verified his information, he was advised to speak with another department because he no longer had an available credit limit. Mr. [redacted] further states when he requested to speak with a supervisor, the agent told him there were none currently available but she would attempt to reach a supervisor by email. Mr. [redacted] is requesting that Fingerhut fix their online system so that if an account no longer has a credit limit, that is evident. Mr. [redacted] is also requesting that Fingerhut reinstate his account because they failed to address his needs. A WebBank/Fingerhut FreshStart Installment Loan account ending in [redacted] was opened on August 18, 2014 when an application for credit was completed online. The name and address on the application is the same one provided when contacting us regarding this issue. A purchase was placed on September 12, 2014 for a Canon Pixma Wireless Inkjet All-in-One Printer. On December 17, 2014, after successful completion of the Fingerhut FreshStart program, Mr. [redacted] graduated to a Fingerhut revolving credit account ending in [redacted]. A purchase was placed on March 19, 2015 for a Shark Professional Navigator Lift Away Vacuum. Fingerhut received payments processed with a Visa debit card ending in [redacted] in the name [redacted]. The final payment of $187.55 received on August 10, 2015 paid Mr. [redacted]’s balance in full. According to public record, Mr. [redacted] filed Chapter 7 bankruptcy on November 18, 2016 with a standard discharge date of February 21, 2017. Fingerhut was notified of Mr. [redacted]’s bankruptcy on December 1, 2016 and his account was closed due to bankruptcy. Fingerhut reported Mr. [redacted]’s account to the credit bureaus as closed due to Bankruptcy with a balance of zero. If Mr. [redacted] logs onto Fingerhut.com to view his account, the account information is still visible because he has the right to review it. When Mr. [redacted] attempted to place an order, he was directed to contact Fingerhut for more information about his account. Please note we are required by law to retain all consumer information in a secured fashion for twenty-five months. As such, we are unable to remove Mr. [redacted]’s information from our system as requested. Neither are we able to comply with Mr. [redacted]’s request to reopen his account as his social security number is associated with an account that was closed due to his Chapter 7 bankruptcy. We have placed Mr. [redacted] on the Do Not Solicit list. Please allow four to six weeks to stop receiving all mailings as our mail lists are printed in advance. The March 9, 2017 phone call with the bankruptcy department in which Mr. [redacted] makes reference to in his complaint was reviewed. Based on our review of the call recording, the agent was professional and helpful in her interactions. The agent attempted to contact a supervisor when Mr. [redacted] requested one, but no one was currently available. The agent stated she would send an email for a Supervisor call back and Mr. [redacted] replied that he wanted to be called back within 5 days or he would file a lawsuit. The call ended abruptly with the agent still on the line. According to our records, a supervisor’s attempts to contact Mr. [redacted] on Thursday, March 9, 2017 and Monday, March 13, 2017 were unsuccessful. There is no record of Mr. [redacted] returning the calls. According to an account review on March 17, 2017, Equifax, Experian and Trans Union are reporting Mr. [redacted]’s account accurately as Closed at Grantor’s Request by reason of Chapter 7 bankruptcy. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg
CONFIDENTIAL COMMUNICATION April 15, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Per the terms of the FreshStart credit program, a customer’s order will not ship nor be billed until a $30 down payment has been successfully applied towards the order. Our records indicate Ms. [redacted] placed an order on our website on March 28, 2016 for an Excelled Women’s Tie-Waist Leather Jacket in Black Size 2 XL and made the required $30.00 down payment. On March 31, 2016 Ms. [redacted] contacted us and advised us to cancel the order as she needed a different size. The cancellation was processed the same day and Ms. [redacted] gave the information for the size she needed and the order was referred to a specialist to be placed manually since Ms. [redacted] had already made her $30.00 down payment. On April 1, 2016 the manual order was processed for the same jacket in a size 1 XL. On April 4, 2016 Ms. [redacted] contacted us to cancel the order for the jacket due to the incorrect size being ordered and an incorrect address. The cancellation and the refund of Ms. [redacted]’s $30.00 down payment were completed the same day. The timeframe for the payment to be reflected on the Visa is 3-5 business days. We have also removed Ms. [redacted] from our email list. Please allow 4-6 weeks to ensure Ms. [redacted] does not receive any further emails. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Verizon called on April [redacted] at 550 pm and the representative had me on hold for 45 minutes trying to reach someone for the tech dept to set up an appointment for me, I gave him two dates and a time frame of hours, when I was available for the tech to come out, I never received a call back. I called April [redacted] at 6pm and same outcome on hold for 40 minutes and unable to set up an appointment. I called again on April [redacted] and same outcome on hold for 30 minutes and unable to set up an appointment, this representative stated because of the strike, scheduling appointments has been a challenge. So I informed him I would call back to schedule an appointment after the strike. The only other call I received from Verizon was April [redacted]. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A credit adjustment of $70.03 has been applied to the account. We removed the cell phone number from our records. We apologize for any problems the customer has encountered and appreciate the customer bringing their concerns to our attention.
Records show the consumer filed a similar complaint with the FCC. Please be advised, Verizon's technical support team made contact with the consumer regarding his internet speed troubles. Verizon has confirmed that the network profiles are correct. Verizon has also monitored the account,...
speed tests were performed with good results showing (speed testing at [redacted]). Verizon has found that the speed tests the consumer ran were completed using WiFI. Verizon does not guarantee WiFi speeds. With the equipment that the consumer has, Verizon has the ability to ensure the consumer is receiving the correct speeds to his router when connected directly to the router (hardwired). Verizon has requested that the consumer make contact with us (###-###-####) during the time he is experiencing the slow speeds so that technical support can assist further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have received a response from Verizon. I agree with Verizon's statement that my service was disconnected on August [redacted] as I requested. I agree with Verizon to pay the billed amount of $77.93. I also agree with Verizon to pay a prorated charge on my next and Final bill which will include charges up until August [redacted]. My complaint is not satisfied because I have been locked out of making payment on my bill. Verizon will NOT allow me to make an online payment from my Verizon account, by check, as I always have paid my bills. Until Verizon allows me to pay my currant bill and my next, FINAL, bill, I wish this complaint to remain active with the Revdex.com. Thank You [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Verizon representative spoke with [redacted] on 2/**/17. The representative explained that as of 1/**/2017 the POP channel was removed from the channel line up of the TV package she selected. Verizon's terms of service (TOS) states the Verizon has the right to change programming packages and...
the selections available in those packages. The representative reviewed the available TV packages that included the POP channel and their rates. [redacted] decided to keep the package she has. The representative added a $10 for 12 month discount to the account for the inconvenience.
The customer was contacted on June [redacted] regarding the Verizon internet charges. After a complete investigation we have agreed to refund all of the internet charges from December 2011 through June 2016.
Verizon personnel handling this complaint apologized to the customer for his difficulty. An apology was stated in the Revdex.com closing response. Verizon Financial Services changed / corrected the credit inquiry to a soft inquiry to satisfy the complaint. We confirmed that the new order would pick up the prior credit check to avoid another one. The customer wanted set up fees waived which was a special on line offer only and detailed instructions were provided to the customer on how to place the order so he would not be billed the disputed set up fee. We again apologize for the inconvenience he experienced but no further credits are warranted.
A Verizon representative spoke with [redacted] and advised that the payment due date could not be changed on her account. As a courtesy the representative agreed to have the late payment charge adjusted from the April, May and July 2016 bills. The adjustments totaled $17.13 and will appear on her...
bill dated 11/*/2016. The representative advised that future late payment fees would not be adjusted.
CONFIDENTIAL COMMUNICATION January 4, 2017 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she stated that she made several calls to our company requesting to speak to a supervisor in placing an order with Fingerhut. She states that she has not received a call back after leaving a voicemail. Ms. [redacted] was attempting to order a large item and wanted free shipping on her order. Our free shipping promotions are offered on our website and catalogs. Free shipping promotions codes are not valid on oversized items and cannot be applied toward the purchase of items listed in that category. Information on items that are excluded can be found in the disclaimer language (where it states ‘see details’) that is advertised with the promotion. Unless Ms. [redacted] had received a promotion code for free shipping on oversized items, we would not be able to make adjustments to the shipping of such items. Our records indicate that Ms. [redacted] requested a supervisor when she spoke with our representative on December 7, 2016, and that she was called back on December 28, 2016. We apologize for the length of time it took for that callback to be made to Ms. [redacted]. Our records further indicate that during the conversation on the 28th, the supervisor explained the item is not eligible for free shipping because it is oversized, and that Ms. [redacted] was offered both a 10% discount on the price of the couch and a $30.00 discount coupon good for a future purchase, and Ms. [redacted] declined both of those. We apologize if the interactions Ms. [redacted] had with our representatives fell short of her expectations, as we strive to provide quality customer service to our customers. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/RG
October 26, 2016 Revdex.com Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: [redacted]ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of...
[redacted] regarding a Haband merchandise return. Ms. [redacted] states that she placed an order for three pairs of cotton shorts in July 2016. When the order arrived, the shorts didn’t fit so she returned them. She further states that she has written and called Haband’s customer service, however, he has not received an exchange for the shorts or a refund. Ms.[redacted] would like a full refund for the shorts plus the return label fee. Our records support that an order was placed by Ms. [redacted] on July 19, 2016 for three pairs of Haband’s Boardwalk Knit Shorts. The price of the shorts were $7.99 per pair plus $6.99 shipping/handling. The total for this order was $30.96. We tracked the returned package with our carrier and the tracking information states that our warehouse received on September 7, 2016. Although our exchange/returns form does advise our customers to allow 2 – 4 weeks for returns processing, her return was not refunded within this time frame. For this we apologize. In reviewing her account, we cannot establish that verbal or written correspondence received from Ms. [redacted]. Refund check # [redacted] for $30.96 was issued on October 21, 2016 and mailed on October 24, 2016 for the returned merchandise including shipping/handling. As a one-time courtesy, an additional refund for $9.99 was issued on October 24, 2016 to reimburse Ms. [redacted] for the cost of the inbound postage. This refund will be mailed on October 26, 2016. If Ms. [redacted] has any further questions or concerns, she may contact me at ###-###-#### between 9 am- 3 pm (EST), Monday – Friday. Thank you for allowing us to explain. Sincerely, Lea [redacted]Haband Customer ServiceBluestem Brands, Inc. ...
Verizon has reviewed all records associated with [redacted]’s account. Verizon’s records show the customer upgraded the internet speed from 75mhb to 100mhb on 12/**/15. This resulted in an increase in the price of the service. On 1/**/16, a Verizon representative spoke with [redacted] about the matter. [redacted] advised that the issue is resolved.
Verizon issued repair ticket dated 2/**/16 states there mice in the pedestal and technician repaired wires. Verizon also issued 6 days out of service credit 2/**-2/** Total $16.69
Initial Business Response /* (1000, 11, 2015/10/12) */
CONFIDENTIAL COMMUNICATION
October 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I...
am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Records indicate Ms. [redacted] placed an order for a Jensen 6 in 1 Home Stereo System via the web on June 7, 2015. Our records indicate that Ms. [redacted] contacted us on June 15, 2015 indicting the cd would not open and she would return the item.
Records indicate Ms. [redacted] contacted us on June 24, 2015 and an affidavit of non-receipt of returned merchandise was sent to her. Ms. [redacted]'s account indicates she contacted us several times and was informed that she needed to return the completed affidavit.
Ms. [redacted]'s account indicates we received the Affidavit of non-receipt of returned merchandise on July 6, 2015 and a letter informing her that we did not receive the requested return receipt was sent to her on that same day.
Ms. [redacted]'s account indicates she contacted us on August 12, 2015 and stated she would send us the tracking results she received from the post office.
Our records indicate that we received the tracking results from Ms. [redacted] on August 25, 2015 and her claim was denied as tracking indicated the package was not shipped to the correct address.
As a courtesy, we have issued a full credit of $323.98 for the Jensen 6 in 1 Home Stereo System and a credit of $22.99 for related finance charges. Ms. [redacted] will see this credit on her October 24, 2015 billing statement.
Ms. [redacted]'s account indicates she had a balance on her account prior to her order for the Jensen 6 in 1 Home Stereo System. Ms. [redacted]'s account indicates we did not receive a minimum payment due on August 20, 2015 and September 20, 2015. Consequently, her account incurred three late fees. We strongly advise customers keep their account in good standing by making the minimum amount due each month, even while engaged in a dispute.
As a reminder, timely payments are important and the minimum payment is required by the due date each month. While we understand Ms. [redacted]'s frustration regarding returned merchandise, this was and is not sufficient grounds to relieve a customer of their payment obligation on outstanding debt.
Credit for late fees will not be issued and as Ms. [redacted] remained obligated to make at least the minimum amount due on her previous purchases, and because no payments were received, we cannot remove the past due payment history that has been reported to the credit agencies. Please understand that if we were to remove the negative history, we would be knowingly reporting inaccurate information to credit reporting agencies, which is a violation of the Fair Credit Reporting Act.
Ms. [redacted]'s current balance is $693.93 as of October 7, 2015.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Initial Consumer Rebuttal /* (2000, 13, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept refund from company. Thank,you I believe it is the correct response to do. Just a note where complaint wrote " package not sent to correct address" iI repeat its company label once usps took it I so not travel with packqge. Your label your address.
I,do appreciate refund but honestly stop trying,to put any,blame on me, can any,company just,say,they,are wrong just once. I also acknowledge miss payment (caught off guard by death in immediate family.) I accept responsibility for miss payment & late fees. I knew it,would happen when other things had to b taken care of. I also,acknowledge Ineed to catch up on my payments. I handled things the best,i,could. Right or,wrong at,that,moment.SEE Not so,hard to,admit it. Thank you BBC for your,help. Thank you to to the company for the refund I hope you put,this behind us now.
On 12/**/16, a Verizon representative spoke with the customer about the concern. The representative explained a credit was issued on 12/**/16 for the balance $103.78 that zeroed out the account balance. The representative also confirmed that the account was not credit reported. The...
customer advised she was satisfied and the issue was resolved.
Initial Business Response /* (1000, 5, 2015/07/23) */
CONFIDENTIAL COMMUNICATION
July 23, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records support that order number [redacted] was placed on Ms. [redacted]'s account on April 24, 2015 for a Garmin Nuvi 7-inch GPS with Free Lifetime Maps.
The account is noted that Ms. [redacted] telephoned on May 10, 2015 first notifying that she did not receive the GPS. The phone agent referred the matter so that, on the following day, an affidavit of merchandise not received was sent to Ms. [redacted]'s address on file of [redacted]., South Chesterfield, VA 23803.
Ms. [redacted] again contacted us via email on May 30, 2015 stating she did not receive the item and requested her account be credited. Although the email did not reference the earlier affidavit we had sent, the agent replied to the email on June 2, 2015 that another affidavit was being sent. Ms. [redacted] was also advised to "please allow 10-15 days from the day you mail the completed affidavit back for us to investigate what happened."
To date, we have no record of receiving Ms. [redacted]'s completed affidavit. Please understand we will not be able to resolve Ms. [redacted]'s missing merchandise claim until a completed form is returned, as required by our policy. For this reason, we sent another affidavit on July 22, 2015 to Ms. [redacted]'s address referenced above. To expedite, she should fax the completed affidavit to [redacted], Attn: Andy or send regular mail to [redacted] St. Cloud, MN 56303. Once received, we will further investigate this matter.
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
I am rejecting this response because: It is simply ridiculous and a bureaucratic runaround to avoid accepting any responsibility for their unethical and predatory practices. This company has ZERO accountability for itself, as anyone can see from reading the published Revdex.com complaints. Their reputation via numerous review sites - like Google, Yelp, Facebook, etc. speaks for itself. You may have screwed YET ANOTHER consumer, but don't worry - this WILL catch up with you. I may only have 600-ish followers on Facebook and other sites, but BEST believe I will be posting about this over and over and over warning people not to fall for your phony appearance of wanting to "help" people. This review will go on Google, Yelp, BlueBrands social media sites, and any other place that I can possibly get it. Their your products are crap for quality - not only did my son's bike arrive broken, but it fell apart by that winter and was unsalvageable. Pictures of that went all over FB and I cannot tell you the volume of people who responded with similar issues and distaste. Fingerhut specifically target people who have poor credit - and are most likely low income - and offer financing and "great pricing", when really, you almost double SRP to these people, taking advantage of the fact that they can't buy anywhere else. You operate like a Buy Here Pay Here - you are the loan sharks of the retail world. Your claim of doing your best to provide quality service is a sad joke. I cannot wait for the day that Amazon or Walmart or some LEGITIMATE company buys you out and dissolves the company altogether - that day will be a win for consumers nationwide. I will be filing complaints with all 3 credit bureaus (in fact I have already started) and will make it a CAMPAIGN to advocate against your company. Absolutely disgusted!!!!
Verizon's Customer Service Escalation team representative spoke with [redacted] on 01/**/16. Appropriate credits were issued. A refund check has been sent to [redacted] and he should receive the check in 7 to 10 business days. Verizon has responded to [redacted] via letter.We trust...
this information will help to resolve [redacted]'s concerns.
Verizon's position that the early termination fee is being sustained has not changed.Tell us why here...
CONFIDENTIAL COMMUNICATION March 17, 2017 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account. Mr. [redacted] states on March 9, 2017, he was attempting to place an online order and was directed to contact the Fingerhut Credit Department. Mr. [redacted] states after the Credit Department verified his information, he was advised to speak with another department because he no longer had an available credit limit. Mr. [redacted] further states when he requested to speak with a supervisor, the agent told him there were none currently available but she would attempt to reach a supervisor by email. Mr. [redacted] is requesting that Fingerhut fix their online system so that if an account no longer has a credit limit, that is evident. Mr. [redacted] is also requesting that Fingerhut reinstate his account because they failed to address his needs. A WebBank/Fingerhut FreshStart Installment Loan account ending in [redacted] was opened on August 18, 2014 when an application for credit was completed online. The name and address on the application is the same one provided when contacting us regarding this issue. A purchase was placed on September 12, 2014 for a Canon Pixma Wireless Inkjet All-in-One Printer. On December 17, 2014, after successful completion of the Fingerhut FreshStart program, Mr. [redacted] graduated to a Fingerhut revolving credit account ending in [redacted]. A purchase was placed on March 19, 2015 for a Shark Professional Navigator Lift Away Vacuum. Fingerhut received payments processed with a Visa debit card ending in [redacted] in the name [redacted]. The final payment of $187.55 received on August 10, 2015 paid Mr. [redacted]’s balance in full. According to public record, Mr. [redacted] filed Chapter 7 bankruptcy on November 18, 2016 with a standard discharge date of February 21, 2017. Fingerhut was notified of Mr. [redacted]’s bankruptcy on December 1, 2016 and his account was closed due to bankruptcy. Fingerhut reported Mr. [redacted]’s account to the credit bureaus as closed due to Bankruptcy with a balance of zero. If Mr. [redacted] logs onto Fingerhut.com to view his account, the account information is still visible because he has the right to review it. When Mr. [redacted] attempted to place an order, he was directed to contact Fingerhut for more information about his account. Please note we are required by law to retain all consumer information in a secured fashion for twenty-five months. As such, we are unable to remove Mr. [redacted]’s information from our system as requested. Neither are we able to comply with Mr. [redacted]’s request to reopen his account as his social security number is associated with an account that was closed due to his Chapter 7 bankruptcy. We have placed Mr. [redacted] on the Do Not Solicit list. Please allow four to six weeks to stop receiving all mailings as our mail lists are printed in advance. The March 9, 2017 phone call with the bankruptcy department in which Mr. [redacted] makes reference to in his complaint was reviewed. Based on our review of the call recording, the agent was professional and helpful in her interactions. The agent attempted to contact a supervisor when Mr. [redacted] requested one, but no one was currently available. The agent stated she would send an email for a Supervisor call back and Mr. [redacted] replied that he wanted to be called back within 5 days or he would file a lawsuit. The call ended abruptly with the agent still on the line. According to our records, a supervisor’s attempts to contact Mr. [redacted] on Thursday, March 9, 2017 and Monday, March 13, 2017 were unsuccessful. There is no record of Mr. [redacted] returning the calls. According to an account review on March 17, 2017, Equifax, Experian and Trans Union are reporting Mr. [redacted]’s account accurately as Closed at Grantor’s Request by reason of Chapter 7 bankruptcy. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg