Final Consumer Response /* (2000, 5, 2015/07/06) */
I received a message from Fingerhut yesterday informing me that the computer I returned, was still at the warehouse and fingerhut will dispose of it and process my refund. Today when I checked my balance on fingerhut.com, I saw that I receive a...
full refund for the return.
[redacted]copied and pasted from email.
Initial Business Response /* (1000, 7, 2016/01/25) */
CONFIDENTIAL COMMUNICATION
January 25, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased three mattresses from Fingerhut. The first, a Serta Lake Winds Perfect Sleeper Mattress & Box Spring - Queen, was purchased on November 18, 2015 for $529.99. As a courtesy, the shipping and handling costs of $100.00 were credited on December 1, 2015. On December 11, 2015, Ms. [redacted] contacted Fingerhut stating she received the wrong product. On this same date a prepaid postage label for the mattress was sent to Ms. [redacted]. We received the return of the mattress from Ms. [redacted] and $329.99 was credited to her account on January 22, 2016. On January 25, 2016 we credited an additional $100.00 for the return. We apologize for the delay in this additional credit. We have also credited the interest that accrued during that period which totaled $1.28.
The next mattress Ms. [redacted] purchased was on December 21, 2015 for a Serta Atmore Perfect Sleeper Firm Mattress & Box Spring - Queen in the amount of $744.98. A promotional code was entered which resulted in an $82.50 discount being applied to the purchase. Shipping and handling of $65.00 was credited on January 4, 2016. On this same day, Ms. [redacted] informed Fingerhut that the mattress she received was damaged. As a result, we contacted Pilot Freight Services to arrange pick up of the item so that it could be returned. A credit for the full merchandise price of $579.98 was issued on January 22, 2016. An additional $17.50 credit was also applied on January 22, 2016 for the shipping and handling. Additionally, we have credited the interest accrued during that period which amounted to $1.15.
An additional order for a Serta Perfect Sleeper Box Spring - Queen was placed on January 4, 2016 for $404.99. A promotional code was entered and a discount for the shipping and handling (which amounted to $165.00) was applied to Ms. [redacted]'s account. On January 19, 2016, Ms. [redacted] contacted Fingerhut in regards to this purchase. She stated this mattress was also damaged. On January 20, 2016, Pilot was sent the return information for the product. Pilot should have contacted Ms. [redacted] in regards to the return.
If Ms. [redacted] would like to place an order with Fingerhut she may go online to www.fingerhut.com or contact our Order Line at [redacted] 24 hours a day, 7 days a week.
We apologize for any inconvenience this may have caused Ms. [redacted]. Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made a payment of 89.12 Feb 1, 2016. After the payment was made I was told I need to make a payment for Fe. 2016/ I told them I am not paying them any more money until March 1, 2016 And I was told I would be charged 35.00 late fee. I send the mattress back since 11-2015 and just end another one back around the 21 of Jan. 2016. So I refuse to pay them for Jan. They told me it would make my credit report look bad. But I am on disability. I can''t afford to give them another 84.00 this month. They are not taking responsibiility for anything.
Final Business Response /* (4000, 11, 2016/02/11) */
CONFIDENTIAL COMMUNICATION
February 11, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have previously stated, all credits have been issued for the returned mattresses. This includes shipping/handling as well as interest that accrued during that time. Additionally, no derogatory information has been reported to the credit bureaus.
Although the mattresses were returned and credited to Ms. [redacted]'s account, she had a balance from previous merchandise ordered from Fingerhut. Our records indicate Ms. [redacted] made a payment of $89.90 on February 1, 2016. Due to the delay in the credit of Ms. [redacted]'s returns, the minimum amount due was not adjusted until February 2, 2016.
As a courtesy to Ms. [redacted] we have waived the $37.00 late fee that was applied to her account on February 9, 2016. At this time all credits have been applied to her account. Ms. [redacted]'s next payment of $84.02 is due by March 9, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Final Consumer Response /* (2000, 13, 2016/02/22) */
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon has...
refused to remove the negative item. I have been told that I must change the address on my driver's license and THEN give them a call. However, I had to find bills from the telephone account I have with them during the period of time that someone else opened the negative account. I also provided NYCDEP bills for the same period in my name at my address. What gives Verizon the right to tell me what address to use on my drivers licence? I have never had an issue proving my address as I have tons of bils to verify that. They verified my current account which I have had with them for over 14 years at my current address, and they are refusing to remove the negative account. Please help.
Sincerely,
[redacted]
I am rejecting this response because: This business is still refusing to refund my shipping costs if I return my item and void my contract. They did not honor the contract I entered into, which was for 2 items not one. I have had to purchase the other item and make payments on that item. I agreed to the bimonthly amount for 2 items not for 1. Their refusal to honor their side of the contract or void it and make a new one is unsatisfactory.
I am rejecting this response because: while I admit failing to pay as agreed, I still maintain that the product was shoddy and of low quality. I feel my offer to make good on this account was fair and in good faith. I will have no further dealings with fingerhut and will advise everyone that I know of the quality of many of their products and to avoid doing business with this company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. You guys are miraculous and I sincerely appreciate your assistance. Donation forthcoming.Most sincerely,[redacted]
Verizon sustains its prior response. Verizon FinancialServices contacted the customer and explained that services had beeninterrupted because she had failed to keep her payment arrangement. At thistime, the service is not terminated, and if she makes the payment within the next35 days, the service can be restored. After that we would send her a final billwhich is due in full upon receipt. The customer understands, and the complainthas been closed.
Upon receipt of this complaint and after careful review we confirmed that this account should not have been billed. A credit was issued in full to zero out the bill and a request has also been sent to have this removed from the credit report ( AUD Control Number [redacted] ). A...
copy of the letter will also be sent to [redacted].
Rep Burke spoke to [redacted] this am, I advised I will credit the bill in full. The remaining majority of the charges are for the router & the install charge. I advised I would take care of those. 299.27 credited
Initial Business Response /* (1000, 7, 2015/08/14) */
CONFIDENTIAL COMMUNICATION
August 13, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We have certain procedures in place to assist those who claim unauthorized activity on their account. Ms. [redacted]'s account was referred to our Credit Risk Department for further review as a result.
Their records confirm that one of their representatives first spoke with and advised Ms. [redacted] regarding her claim on June 23, 2014. Ms. [redacted] stated to the phone agent that her then spouse ordered without her authorization the Simply Calphalon 14-piece Hard Anodized Cookware Set via the Fingerhut website. As her spouse did not have an account with us to transfer the balance to, the agent advised Ms. [redacted] that her best recourse was to file a police report for identity theft/unauthorized purchase activity or have the spouse fax a signed/dated statement assuming responsibility for the orders and the required payments owed on them.
To date, we have no record of receiving either the faxed statement or police report. Please understand that without a police report we will be unable to perform the necessary investigation and Ms. [redacted] will remain responsible for payment.
While we sympathize with Ms. [redacted]'s situation, we are applying the policy the same for her as we would for any customer with similar circumstances. To expedite, Ms. [redacted] may fax a copy of the police report or a written statement from the spouse to [redacted], Attn: Andy or via regular mail to [redacted]., St. Cloud, MN 56303. Once received, we will further investigate this matter.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 9, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A charge was made on the account that wasn't authorized & my aterney faxed a letter. Steve will not take responsibility for the charge. Since the company authorized the charge, and the order said "[redacted]" & there is no [redacted] on the account. It was their mistake they need to reverse it whether it's $5 dollars or $500.
Final Consumer Response /* (2000, 34, 2015/10/29) */
Final Business Response /* (4000, 33, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted].
The notarized affidavit Ms. [redacted] provided has been deemed acceptable for the purposes required by the Credit Risk department. This completes their investigation, and the order in question has been marked as fraud.
The related balance has been cleared and removed from Ms. [redacted]'s account, and it reflects a $0 balance as a result and as of the date above. All interest charges that accrued on the order have been credited back to the account.
All payments Ms. [redacted] made towards the order are being returned to her in the form of a refund check totaling $356.89. It is being sent regular mail to her address on file of [redacted]. NE, Keizer, OR 97303; she should allow 10 to 15 days from the date of this letter for it to arrive.
To close the account, Ms. [redacted] should contact Customer Service at [redacted]. She is also assured that a "hold" still remains and will continue to remain on her account. In the event she should want to again use it, she would need to contact the Credit Risk Department at [redacted] in order to remove the hold. Their hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me PROVIDED all parts have been done. The place we are at right now is I have sent the camera back and am now waiting to have the amount credited to my account. Also I have a concern over a conflict between this response (that the postage has been prepaid to return so it will be at no cost to me) and the paper on the prepaid postage (it says that once it arrived that I will be billed a certain amount based on the weight). Could you look into this?
CONFIDENTIAL COMMUNICATION March 28, 2017 Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. Ms. [redacted] states she returned the affidavit on March 9, 2017 to Gettington via e-mail. She states she has attempted to log in online and update her mailing address, but a block has been placed on the account making her unable to update her address. Ms. [redacted] stresses Gettington is at fault for sending her merchandise to the wrong address. As we have stated previously, we have not received the completed affidavit from Ms. [redacted]. Ms. [redacted] may fax the completed affidavit to ###-###-####, Attn: Kristina or she may mail the document to [redacted] St. Cloud, MN 56303. Once we have received this completed document we will be able to investigate this matter further. We have no record of Ms. [redacted] changing her address with her order, and it is still the address we have on record for her. If this address is incorrect, we encourage Ms. [redacted] to update her address information by calling our customer service office. In regards to being unable to update her address on line, if Ms. [redacted] answered the security questions incorrectly more than five times, her account would have been locked. The account will then go through a secure process to re-establish the security questions. Ms. [redacted] should have received an e-mail prompting her to verify her identity. If Ms. [redacted] has any questions regarding any of the matters discussed above, she may contact Gettington Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted]Executive Care Team VF/KS
Verizon made contact with the customer who informed the service has been cancelled due to issues experienced during installation process. The representative provided the customer with direct contact information for follow-up to address any billing issues upon receipt of the final...
billed statement. The customer thanked the representative for the contact and released the call.
The issue was addressed by Verizon in a complaint filed with the FCC under IC Number: [redacted]. Verizon advised the following on 5/**/16: Matthew B[redacted] expressed concern about internet connectivity. According to our records, on 5/*/16 the customer was contacted by Tech Support. An outage was...
addressed by the company. It has been confirmed that there is some congestion on the DSL equipment serving this customer; however, Verizon Engineering has advised there are no plans for relief at this time. Verizon’s position remains unchanged.
While [redacted] is not satisfied, our position is unchanged. [redacted] can review the Terms of Service agreement at [redacted]. Section 1 "Terms And Acceptance Of Agreement; Section 3 "Revisions To This Agreement" for additional information."
The customer’s former Verizon account, Account Number [redacted], with the balance of 71.58 is a SOLD account. The customer needs to contact the purchaser of the account; Orion Portfolio Services at the phone number ###-###-####. This account was sold on 06/**/2015. Verizon is not credit...
reporting this customer as the rights to the account are no longer owned by Verizon.
I spoke to [redacted] and apologized for her treatment and also reached out to Fiber solution center and advised them of [redacted] concerns and that her treatment was unacceptable . [redacted] was also credited 45.00 for the wireless data she used when her services were down.
Verizon again attempted to contact the customer at the reach number provided. On every occasion, the customer's voice mail was full and a message could not be left. Verizon has again emailed the customer providing the name and number of a direct contact to call at her convenience in order to address her questions and concerns. Verizon apologizes for any inconvenience the customer has experienced as a result of this matter.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. A Verizon representative spoke with [redacted] on May **, 2015 in regards to this inquiry. We have apologized for her experience with her Verizon...
services. We have explained that the voicemail is not set up to have additional storage than what is already available. We have also addressed her wish to have boxes that do not have limited functionality and advised of the additional monthly cost to swap them out. We have issued a credit of $7.00 to the account for a late payment charge that was billed. We have listened to all of her concerns and advised that we do value her opinion and suggestions. She has declined to make any changed to her account at this time and advised that there was nothing else needed at this time. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Final Consumer Response /* (2000, 5, 2015/07/06) */
I received a message from Fingerhut yesterday informing me that the computer I returned, was still at the warehouse and fingerhut will dispose of it and process my refund. Today when I checked my balance on fingerhut.com, I saw that I receive a...
full refund for the return.
[redacted]copied and pasted from email.
Initial Business Response /* (1000, 7, 2016/01/25) */
CONFIDENTIAL COMMUNICATION
January 25, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased three mattresses from Fingerhut. The first, a Serta Lake Winds Perfect Sleeper Mattress & Box Spring - Queen, was purchased on November 18, 2015 for $529.99. As a courtesy, the shipping and handling costs of $100.00 were credited on December 1, 2015. On December 11, 2015, Ms. [redacted] contacted Fingerhut stating she received the wrong product. On this same date a prepaid postage label for the mattress was sent to Ms. [redacted]. We received the return of the mattress from Ms. [redacted] and $329.99 was credited to her account on January 22, 2016. On January 25, 2016 we credited an additional $100.00 for the return. We apologize for the delay in this additional credit. We have also credited the interest that accrued during that period which totaled $1.28.
The next mattress Ms. [redacted] purchased was on December 21, 2015 for a Serta Atmore Perfect Sleeper Firm Mattress & Box Spring - Queen in the amount of $744.98. A promotional code was entered which resulted in an $82.50 discount being applied to the purchase. Shipping and handling of $65.00 was credited on January 4, 2016. On this same day, Ms. [redacted] informed Fingerhut that the mattress she received was damaged. As a result, we contacted Pilot Freight Services to arrange pick up of the item so that it could be returned. A credit for the full merchandise price of $579.98 was issued on January 22, 2016. An additional $17.50 credit was also applied on January 22, 2016 for the shipping and handling. Additionally, we have credited the interest accrued during that period which amounted to $1.15.
An additional order for a Serta Perfect Sleeper Box Spring - Queen was placed on January 4, 2016 for $404.99. A promotional code was entered and a discount for the shipping and handling (which amounted to $165.00) was applied to Ms. [redacted]'s account. On January 19, 2016, Ms. [redacted] contacted Fingerhut in regards to this purchase. She stated this mattress was also damaged. On January 20, 2016, Pilot was sent the return information for the product. Pilot should have contacted Ms. [redacted] in regards to the return.
If Ms. [redacted] would like to place an order with Fingerhut she may go online to www.fingerhut.com or contact our Order Line at [redacted] 24 hours a day, 7 days a week.
We apologize for any inconvenience this may have caused Ms. [redacted]. Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made a payment of 89.12 Feb 1, 2016. After the payment was made I was told I need to make a payment for Fe. 2016/ I told them I am not paying them any more money until March 1, 2016 And I was told I would be charged 35.00 late fee. I send the mattress back since 11-2015 and just end another one back around the 21 of Jan. 2016. So I refuse to pay them for Jan. They told me it would make my credit report look bad. But I am on disability. I can''t afford to give them another 84.00 this month. They are not taking responsibiility for anything.
Final Business Response /* (4000, 11, 2016/02/11) */
CONFIDENTIAL COMMUNICATION
February 11, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have previously stated, all credits have been issued for the returned mattresses. This includes shipping/handling as well as interest that accrued during that time. Additionally, no derogatory information has been reported to the credit bureaus.
Although the mattresses were returned and credited to Ms. [redacted]'s account, she had a balance from previous merchandise ordered from Fingerhut. Our records indicate Ms. [redacted] made a payment of $89.90 on February 1, 2016. Due to the delay in the credit of Ms. [redacted]'s returns, the minimum amount due was not adjusted until February 2, 2016.
As a courtesy to Ms. [redacted] we have waived the $37.00 late fee that was applied to her account on February 9, 2016. At this time all credits have been applied to her account. Ms. [redacted]'s next payment of $84.02 is due by March 9, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Final Consumer Response /* (2000, 13, 2016/02/22) */
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon has...
refused to remove the negative item. I have been told that I must change the address on my driver's license and THEN give them a call. However, I had to find bills from the telephone account I have with them during the period of time that someone else opened the negative account. I also provided NYCDEP bills for the same period in my name at my address. What gives Verizon the right to tell me what address to use on my drivers licence? I have never had an issue proving my address as I have tons of bils to verify that. They verified my current account which I have had with them for over 14 years at my current address, and they are refusing to remove the negative account. Please help.
Sincerely,
[redacted]
I am rejecting this response because: This business is still refusing to refund my shipping costs if I return my item and void my contract. They did not honor the contract I entered into, which was for 2 items not one. I have had to purchase the other item and make payments on that item. I agreed to the bimonthly amount for 2 items not for 1. Their refusal to honor their side of the contract or void it and make a new one is unsatisfactory.
I am rejecting this response because: while I admit failing to pay as agreed, I still maintain that the product was shoddy and of low quality. I feel my offer to make good on this account was fair and in good faith. I will have no further dealings with fingerhut and will advise everyone that I know of the quality of many of their products and to avoid doing business with this company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. You guys are miraculous and I sincerely appreciate your assistance. Donation forthcoming.Most sincerely,[redacted]
Verizon sustains its prior response. Verizon FinancialServices contacted the customer and explained that services had beeninterrupted because she had failed to keep her payment arrangement. At thistime, the service is not terminated, and if she makes the payment within the next35 days, the service can be restored. After that we would send her a final billwhich is due in full upon receipt. The customer understands, and the complainthas been closed.
Upon receipt of this complaint and after careful review we confirmed that this account should not have been billed. A credit was issued in full to zero out the bill and a request has also been sent to have this removed from the credit report ( AUD Control Number [redacted] ). A...
copy of the letter will also be sent to [redacted].
Rep Burke spoke to [redacted] this am, I advised I will credit the bill in full. The remaining majority of the charges are for the router & the install charge. I advised I would take care of those. 299.27 credited
Initial Business Response /* (1000, 7, 2015/08/14) */
CONFIDENTIAL COMMUNICATION
August 13, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We have certain procedures in place to assist those who claim unauthorized activity on their account. Ms. [redacted]'s account was referred to our Credit Risk Department for further review as a result.
Their records confirm that one of their representatives first spoke with and advised Ms. [redacted] regarding her claim on June 23, 2014. Ms. [redacted] stated to the phone agent that her then spouse ordered without her authorization the Simply Calphalon 14-piece Hard Anodized Cookware Set via the Fingerhut website. As her spouse did not have an account with us to transfer the balance to, the agent advised Ms. [redacted] that her best recourse was to file a police report for identity theft/unauthorized purchase activity or have the spouse fax a signed/dated statement assuming responsibility for the orders and the required payments owed on them.
To date, we have no record of receiving either the faxed statement or police report. Please understand that without a police report we will be unable to perform the necessary investigation and Ms. [redacted] will remain responsible for payment.
While we sympathize with Ms. [redacted]'s situation, we are applying the policy the same for her as we would for any customer with similar circumstances. To expedite, Ms. [redacted] may fax a copy of the police report or a written statement from the spouse to [redacted], Attn: Andy or via regular mail to [redacted]., St. Cloud, MN 56303. Once received, we will further investigate this matter.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 9, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A charge was made on the account that wasn't authorized & my aterney faxed a letter. Steve will not take responsibility for the charge. Since the company authorized the charge, and the order said "[redacted]" & there is no [redacted] on the account. It was their mistake they need to reverse it whether it's $5 dollars or $500.
Final Consumer Response /* (2000, 34, 2015/10/29) */
Final Business Response /* (4000, 33, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted].
The notarized affidavit Ms. [redacted] provided has been deemed acceptable for the purposes required by the Credit Risk department. This completes their investigation, and the order in question has been marked as fraud.
The related balance has been cleared and removed from Ms. [redacted]'s account, and it reflects a $0 balance as a result and as of the date above. All interest charges that accrued on the order have been credited back to the account.
All payments Ms. [redacted] made towards the order are being returned to her in the form of a refund check totaling $356.89. It is being sent regular mail to her address on file of [redacted]. NE, Keizer, OR 97303; she should allow 10 to 15 days from the date of this letter for it to arrive.
To close the account, Ms. [redacted] should contact Customer Service at [redacted]. She is also assured that a "hold" still remains and will continue to remain on her account. In the event she should want to again use it, she would need to contact the Credit Risk Department at [redacted] in order to remove the hold. Their hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me PROVIDED all parts have been done. The place we are at right now is I have sent the camera back and am now waiting to have the amount credited to my account. Also I have a concern over a conflict between this response (that the postage has been prepaid to return so it will be at no cost to me) and the paper on the prepaid postage (it says that once it arrived that I will be billed a certain amount based on the weight). Could you look into this?
CONFIDENTIAL COMMUNICATION March 28, 2017 Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. Ms. [redacted] states she returned the affidavit on March 9, 2017 to Gettington via e-mail. She states she has attempted to log in online and update her mailing address, but a block has been placed on the account making her unable to update her address. Ms. [redacted] stresses Gettington is at fault for sending her merchandise to the wrong address. As we have stated previously, we have not received the completed affidavit from Ms. [redacted]. Ms. [redacted] may fax the completed affidavit to ###-###-####, Attn: Kristina or she may mail the document to [redacted] St. Cloud, MN 56303. Once we have received this completed document we will be able to investigate this matter further. We have no record of Ms. [redacted] changing her address with her order, and it is still the address we have on record for her. If this address is incorrect, we encourage Ms. [redacted] to update her address information by calling our customer service office. In regards to being unable to update her address on line, if Ms. [redacted] answered the security questions incorrectly more than five times, her account would have been locked. The account will then go through a secure process to re-establish the security questions. Ms. [redacted] should have received an e-mail prompting her to verify her identity. If Ms. [redacted] has any questions regarding any of the matters discussed above, she may contact Gettington Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted]Executive Care Team VF/KS
Verizon made contact with the customer who informed the service has been cancelled due to issues experienced during installation process. The representative provided the customer with direct contact information for follow-up to address any billing issues upon receipt of the final...
billed statement. The customer thanked the representative for the contact and released the call.
The issue was addressed by Verizon in a complaint filed with the FCC under IC Number: [redacted]. Verizon advised the following on 5/**/16: Matthew B[redacted] expressed concern about internet connectivity. According to our records, on 5/*/16 the customer was contacted by Tech Support. An outage was...
addressed by the company. It has been confirmed that there is some congestion on the DSL equipment serving this customer; however, Verizon Engineering has advised there are no plans for relief at this time. Verizon’s position remains unchanged.
While [redacted] is not satisfied, our position is unchanged. [redacted] can review the Terms of Service agreement at [redacted]. Section 1 "Terms And Acceptance Of Agreement; Section 3 "Revisions To This Agreement" for additional information."
The customer’s former Verizon account, Account Number [redacted], with the balance of 71.58 is a SOLD account. The customer needs to contact the purchaser of the account; Orion Portfolio Services at the phone number ###-###-####. This account was sold on 06/**/2015. Verizon is not credit...
reporting this customer as the rights to the account are no longer owned by Verizon.
I spoke to [redacted] and apologized for her treatment and also reached out to Fiber solution center and advised them of [redacted] concerns and that her treatment was unacceptable . [redacted] was also credited 45.00 for the wireless data she used when her services were down.
Verizon again attempted to contact the customer at the reach number provided. On every occasion, the customer's voice mail was full and a message could not be left. Verizon has again emailed the customer providing the name and number of a direct contact to call at her convenience in order to address her questions and concerns. Verizon apologizes for any inconvenience the customer has experienced as a result of this matter.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. A Verizon representative spoke with [redacted] on May **, 2015 in regards to this inquiry. We have apologized for her experience with her Verizon...
services. We have explained that the voicemail is not set up to have additional storage than what is already available. We have also addressed her wish to have boxes that do not have limited functionality and advised of the additional monthly cost to swap them out. We have issued a credit of $7.00 to the account for a late payment charge that was billed. We have listened to all of her concerns and advised that we do value her opinion and suggestions. She has declined to make any changed to her account at this time and advised that there was nothing else needed at this time. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.