Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
i haven't received any letters from verizon. my business number associated with fios is ###-###-####. also my email is listed and they could have emailed me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am accepting the result (cancellation and no charge) but I am rejecting their argument that I knowingly entered into this contract to get enrolled in this program.Their advertisement was very nasty. They know how to entrap customers in clicking the icon to enroll them in an expensive program without even noticing the details of the program. They entice customers with deceptive tactics. They should change this business practice. I demand that they conduct more ethical business practice and request their apology.
2016 ...⇄ Revdex.com of Minnesota �...⇄ ...⇄ ...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a Blair Private Label Credit Account. In Ms. [redacted]’s inquiry she states her order was not mailed to her until all blazers were available in July. Ms. [redacted] states that we had shipped some of the blazers to her in March but at a much higher cost than what was first quoted to her. Ms. [redacted] received a merchandise credit for one of the returns because it was received outside of our 90-day return policy a credit was sent instead of processing to her Private Label Credit Card account. Ms. [redacted] contacted our customer service department and requested to have the Merchandise Credit reversed and applied to her credit card. Ms. [redacted] placed her order on March 25, 2016 as a group order. Ms. [redacted] had her orders multiple shipped to 14 different addresses. Unfortunately, some of the blazers especially in the larger sizes were on backorder until July 2016. Ms. [redacted] was offered our general group order discount of 15% off per item. Ms. [redacted] contacted our office on April 20, 2016, stating that she should have received free shipping on each of her orders. Blair offers to honor one promotion code per order and this was explained at the time of the original order. As an appeasement, credits were issued for original shipping and taxes, as Ms. [redacted] is at tax exempt status. The credit amount at that time was in the amount of $156.40 which included $111.89 in shipping costs. The cost of each Fully Lined Blazer was to be charged $30.59. Returns were made by some of the gift receivers which resulted in several credits, others made exchanges for a smaller size. This resulted in tax charges not being removed and one order being charged shipping. As a courtesy, adjustments of $5.90 in tax charges and $8.99 shipping charge was credited to Ms. [redacted]’s Private Label Credit Card. A credit was issued on December 29, 2016, as we were not aware of another return that was made which resulted in the merchandise credit of $32.43. The credit was applied to her Private Label Credit Card for that merchandise credit, which has been deactivated. We consider Ms. [redacted]’s order closed. If additional returns are made a merchandise credit will be issued that are within our 90-day return policy. If Ms. [redacted] has any further questions, she may contact our Customer Service Department at ###-###-####, Monday-Friday 9 am to 9 pm, Eastern Time. Thank you for allowing us to explain. Sincerely, Renee [redacted] Executive Care Team
Executive Relations/Linda B/Revdex.com case [redacted] / Called [redacted] at ###-###-#### and she was very concerned about her bill and the poor customer service she has experienced. She asked about credits she was to receive, and she was given credit for the activation fee of $24.99 on...
12-**-15, for both charges, and also she was issued credit for the time out of service for the week she had not service on 1/**/16, $12.61, for total credits $62.59 Since the customer was calling in and having a poor customer service experience, and to retain the customer I have issued a credit as goodwill, as the customer has had many repair tickets [redacted], [redacted], [redacted], [redacted] since install, customer wanted to disco, to retain customer issued credit of $50.00. I will also follow up on the bill and make sure billing correctly. Also [redacted] says she cannot log into Verizon.com to look at her account. I will have to [redacted] to [redacted] to contact her and get account corrected.
The billing dispute with [redacted] was resolved on 9/**/15. It has been verified that service did not work, charges on account were to be reversed completely when disconnected but due to billing error the reversal never occurred. The company has issued all adjustments on the account which now...
reflects a zero balance. This was discussed with [redacted] and he was satisfied with resolution.
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, [redacted] expressed concern about trouble related to her phone. Upon review, Verizon immediately scheduled a technician to visit her address on...
11/**/17 and we found line trouble at a corresponding manhole. However, Verizon could not access the manhole until 12/**/17. Verizon confirmed working services to [redacted]’s address on 12/**/17. Subsequently, Verizon referred this matter to our Customer Service department. Customer Service issued an adjustment in the amount of $72.44 covering the out of service dates between 08/**/17 – 08/**/17 and 09/**/17 – 12/**/17. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
Please be advised, Verizon's attempts to contact the customer to address the complaint have been unsuccessful. Verizon will gladly assist upon customer contact.
I am rejecting this response because:
I contacted finger hut on October 30th to cancel my order and called again October 31st to reorder the same items with a customer service representative in order to get the free shipping with the code FREAKY. That particular representative did not cancel my order as requested and I was informed with by the new representative that more original order had actually shipped (it was to be canceled, and was canceled within the 24 hr time frame) due to the 2nd representative not able to stop my order or grant my free shipping I requested to speak with a supervisor. I was transferred to maybe 4 different reps before reaching the voice mail of a supervisor. as stated before. I did leave a message. my contact information and phone number have been the same for 18 years. I put the information to originally sign up and apply for credit with this company. it would have been odd for me to be approved for a credit account without a phone number listed. I never had a missed call or voice mail from fingerhut and I have double checked my phone records to confirm this. I also logged into my fingerhut account to view my contact information which is listed and my phone number was there. as for the 108.00 it was deducted from my account and I double checked the balance this morning and a week after fingerhut having physical presence of my item and a Revdex.com complaint the 108.00 was corrected.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern with the rising cost of her Verizon bundle and she was supposed to have a $69.99 bundle for life. She also had concerns about...
the life of the backup battery for the ONT.
According to our records, there wasn’t an option for a $69.99 bundle for life. [redacted] was previously given a $7 monthly credit for 12 months to bring her bundle down to $69.99. The credit was set to expire in January 2017. In an effort to resolve this matter, the previous credit was retracted, and [redacted] was offered a new $15 monthly credit that will carry her through July 2017. This credit reduces her bill even more, and it will help offset the cost of any future price ups. An order was also placed to replace [redacted]’s current backup battery.
Company records reflect a trouble report filed June **, 2015with Verizon regarding “no synchronization” issues. The trouble ticket was closed June **,2015. There have been no further ticketsfiled since June ** 2015. Also, a review of the trouble history revealsno other...
trouble reported in the past 18 months. Subsequent to receipt of the complaint, I forwarded [redacted]’s concerns to our Verizon Online technical support. A review of the download portion of thecustomer’s usage reflects reading extremely close (i.e., 2.8 or 2.9 to over 3.0speeds). I was advised that readings atthis level will cause slow speeds and synchronization/connection issues aswell. Please be advised that neither the Verizon Online techniciannor I were successful in speaking to the customer. Voicemails that included callback informationwere provided to the customer. In theabsence of speaking to the customer, Verizon nevertheless apologizes for anyinconvenience. To that end, please alsobe apprised that at my request, Billing issued a pro-rated ten-dayout-of-service credit totaling $11.66. The credit will appear on the customer’s June **, 2015 billingstatement.
Please note Verizon does not guarantee Wifi/Wireless speeds. Verizon’s speed disclaimer is outlined in our terms of service and provided to all data customers. The speed of the Service will vary based on network or Internet congestion, your computer configuration, your use of Fios TV video on...
demand service, the condition of your telephone line and the wiring inside your location, among other factors. Our records indicate that on January **, 2016 a technician was dispatched trouble ticket number [redacted]. The technician replaced the router and installed a Wifi/Network Extender. On January **, 2016 a representative from our Fiber Solutions Center spoke with [redacted] regarding her concerns. During this contact, [redacted] acknowledged the above dispatch on January **, 2016 and that the Fios Data issue was resolved when the extender was installed. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at 1/###-###-#### EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
The customer currently subscribes to the Fios Digital Voice (FDV) Triple Play bundle at $69.99 plus taxes, surcharges, equipment, optional and additional services. The itemized bundle is the following: $30.00 FDV, Fios Custom Tv $49.99 with a promotional discount of $20.00 to bring the rate to...
$29.99, $50.00 Fios Data 50/50 with a promotional discount of $40.00 to bring the rate to $10.00. In addition, the customer subscribes to a Non-Published Listing $4.75, Fios Quantum Gateway Router $9.99, (3) TV Equipment package at $27.99. The customer requested that telephone number, ###-###-#### be transferred from another provider to Verizon. We have investigated the status of this complaint and found that the customer was provided a temporary telephone number until the original telephone number could returned by the other provider. The customer’s telephone number ###-###-####, was restored on October **, 2015. Research determined that multiple orders were initiated in an effort to port in telephone number ###-###-####. Unfortunately these attempts were unsuccessful. On October **, 2015 order [redacted] was initiated to Win-back telephone number ###-###-#### from the previous provider to Verizon. This order cycled through to provisioning on October **, 2015. On October **, 2015 credits totaling $75.19 were issued. Please allow 1-2 bill cycles for credit to post. On October **, 2015 a billing representative from our office spoke with Ms. Welch and confirmed ###-###-#### was working. The representative issued an additional credit of $25.00 to the account. Please allow 1-2 bill cycles for credit to post. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience Ms. Welch may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at */###-###-#### EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
Initial Business Response /* (1000, 7, 2016/02/17) */
CONFIDENTIAL COMMUNICATION
February 16, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased a Kathy Ireland Microfiber Sherpa 3-Pc. Comforter Set - King for $62.99 plus $19.99 shipping and handling and an Ultra-Soft 4-Pc. Modern Sheet Set - Cal. King for $49.99 plus $9.99 shipping and handling on January 27, 2016.
At the time of purchase Ms. [redacted] did not enter a promotional code for free shipping or the discount price of the comforter. Ms. [redacted] contacted Fingerhut on February 4, 2016 to redeem a promotional code for this purchase. At that time she was unable to provide the promotional code. As a one time courtesy to Ms. [redacted] $20.00 was credited for the shipping/handling on February 4, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've received their response and don't agree. They said Kathy comf. was $62.99 plus $19.99 shipping. I order online said was $48.99 free shipping, that's why I ordered. I was charged $112.96 for comf. plus $29.98 shipping. They said sheet set was $49.99 plus $9.99 shipping. I was charged $59.98 for sheet set, $9.99 shipping. During our conversation on 2/4/16 they said the comf. was anywhere between $48.99-$62.99. I told them that the can't set different prices. They said they would get me$10.000credit, when I said I was contacting the Revdex.com, they said they would credit me $20.00. I want my account suspended, not interest, no fees, I just want to pay it off. This company is so discepctive, I want no part of it. I want to pay my fair share and close my account and tell anybody not to do business with this company.
Final Consumer Response /* (3000, 15, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Finger Hut keeps saying I bought comforter for $62.99, plus $19.99 shipping. I bought online said was $52.99 plus free shipping. I called to complain , they said comforter was between $48.99-$62.99. I said they can't change the price. They credit me $10.00, then $20.00 when I said I was contacting Revdex.com. I didn't tell Finger Hut to close my account. I suggested to Revdex.com to suspend my account and no fees, or interest to resolve this account. I am a good customer paid $50.00 on 2/21/2016, $20.00 more then was a min. balance. My spouse just received notice that he is part of a class action suit against this company. I got the Revdex.com involved and paid account and closed account. I want Finger Hut to keep their word. They had comforter $52.99 free shipping. Then when I complained they change the price from anywhere from $48.99 - $62.99. I said you can't do that. That's the only reason they credited me, it was $10.00 than $20.00, not the full $29.98 they owe. I want my account left open, until I say close it. I am a good customer, I have a $800. plus credit. If we can't get to an agreement, then I want the Revdex.com to close my account, with no interest, no fees, etc. Thank You for letting me explain my half.
Final Business Response /* (4000, 17, 2016/03/04) */
CONFIDENTIAL COMMUNICATION
March 4, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As stated previously, the comforter set Ms. [redacted] purchased on January 27, 2016 was $62.99 plus $19.99 shipping and handling. The sheet set she purchased on that same date was $49.99 plus $9.99 shipping and handling.
Ms. [redacted] claims the price of the comforter online was $52.99 with free shipping/handling. At the time of purchase, Ms. [redacted] did not enter a promotional code for either free shipping or the discount price of the comforter.
As a courtesy to Ms. [redacted] on February 4, 2016 we credited $20.00 for this purchase.
Per Ms. [redacted]'s request, her account was closed on February 23, 2016. At this time her account has a balance of $386.93. The outstanding balance will continue to accrue interest and other charges and be subject to the terms and conditions of the Agreement. If Ms. [redacted] would like her account re opened, her account will need to be paid in full. At that time she can complete the application process again.
In regards to the class action lawsuit, instructions for members of the Settlement Class are included in the Class Notice and Claim Form. For further questions on this matter, Ms. [redacted] may contact the Claims Administrator at [redacted]. Additionally, she may find information about the settlement www.BluestemTCPASettlement.com.
At this time we have provided Ms. [redacted] with all information in regards to her complaint. Fingerhut considers this matter closed.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Company records show that the customer had a final balance under account number [redacted] for $152.38. The customer was promised this would be credited when he reestablished Verizon service. The credit was not issued as promised. In response to this complaint a request to have the account...
credited was submitted on 12/**/17. The credit was issued and finally applied to the account on 1/**/18 creating a zero balance. On 1/**/18, Verizon submitted a request to have the account removed from the customer’s credit report. It can take up to 3-5 days for the account to be removed from the credit report (longer if no Social Security Number is provided). Third-party resellers used to view credit reports can take 60 days to receive the updated information. A letter confirming the deletion of this account was sent to the customer via US mail to: [redacted]
CONFIDENTIAL COMMUNICATION May 11, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s complaint, she states she placed an order for a digital camera on February 18, 2017, and received it around March 18, 2017. Ms. [redacted] did not use the item until the last week of March through the first week of April. When informed, customer service stated the item had passed the 30 day return policy and was returning the item to Ms. [redacted]. After reviewing Ms. [redacted]’s account, we show Ms. [redacted] placed an order on February 18, 2017 for the Polaroid Camera Bundle. Tracking shows, the item was delivered to Ms. [redacted] on February 28, 2017. Ms. [redacted] contacted us on April 28, 2017 by email stating the item was not working correctly and that she returned the item for a refund. We received her return item on May 1, 2017. Because the item was returned to us after our 30 day home trial period, the item is being returned to Ms. [redacted]. We shipped the item back to her on May 5, 2017. She can expect to receive the item within 45 days and can track the package by using the tracking number #[redacted] at http://www.fedex.com/us. The camera has a limited manufacturer warranty with it. We recommend Ms. [redacted] contact Polaroid at ###-###-#### for further assistance with the item. Please see attachment for further details. Sincerely, Vi [redacted]Executive Care Team VF/AH
2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she purchased a TV and vacuum on December 1, 2016. She set up biweekly payments in the amount of $54.19. She received an e-mail on December 8, 2016 that stated the order for the vacuum was cancelled due to the item being out of stock. She states she contacted PayCheck Direct and was told the same payment of $54.19 would be withdrawn although the vacuum was cancelled. Ms. [redacted] stresses the item is shown to be in stock on PayCheck Direct’s website. She also states she contacted PayCheck Direct and was told the vacuum would be shipped that day, however online the tracking number was shown the item to have already been shipped. Ms. [redacted] is unsatisfied with the response she received from Customer Service representatives. Our records indicate Ms. [redacted] placed an order for a Shark Rocket DeluxePro UltraLite 4.2-Amp Vacuum with Hand Vac and a Samsung 55" UHD 4K HDR LED Smart TV on December 1, 2016. On December 9, 2016 a letter was mailed to Ms. [redacted] stating the order for the TV was cancelled due to the item being out of stock at the time of purchase. The TV is currently back in stock if she would like to repurchase this item. Unfortunately we are not able to change or adjust the payment amount after an order is placed and shipped. We are required to maintain the payment agreement set up at the time the order was placed. Our agents are accountable to meet professional standards and avoid any instance that might cause our customers to feel they are not being heard or understood. We apologize Ms. [redacted] felt the representatives she spoke with were discourteous. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Initial Business Response /* (1000, 7, 2015/06/05) */
CONFIDENTIAL COMMUNICATION
June 4, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
It is in regards to her order dated April 9, 2015 for a Panasonic Viera 32-inch 720p LED TV. United Parcel Service (UPS) tracking number [redacted] confirms that they fulfilled the delivery obligation when it was delivered to Ms. [redacted]'s address provided on the inquiry on April 13, 2015 at 11:10 a.m. local time.
On April 28, 2015 Ms. [redacted] accessed the live chat service on our website first notifying that she did not receive the TV. On the same date, the chat agent sent an affidavit of merchandise not received, which arrived back to us fully completed on May 20, 2015.
However, due to the substantial monetary value of the TV, we require a police report to complete the investigation. Disclosed in the instruction letter that came with the affidavit was, "We also need you to file a police report with your local department. If you cannot file a police report, please provide the case number, date of the report, officer's name and phone number."
We are aware of Ms. [redacted]'s claim that she was refused a police report and advised to dispute it with the shipping carrier because "UPS lost the package." We contacted UPS regarding this matter; they advised that there is no evidence to support that they lost and instead shows they delivered the TV as agreed. If Ms. [redacted] cannot obtain a report, we would need the name and phone number to her local precinct, the name and badge number of the officer that she contacted.
To expedite, Ms. [redacted] may fax the report/pertinent information to 1-952-607-3245, Attn: Andy or by regular mail to [redacted] St. Cloud, MN 56303. Once received, we will further investigate this matter.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (2000, 9, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
One of the neighbors has the tv. She lives in apartment [redacted]... but I live in [redacted]B.
I will return the tv back to fingerhut. I don't want it.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she states she has been using the same bank account to make her payments with us for the last three years. She indicates that for the last two months we have advised her that her bank reversed the payments she has made on her Fingerhut account. Ms. [redacted] also states that due to the issue with the payments, we are reporting her 60 days delinquent to the credit reporting agencies. Ms. [redacted] would like us to update the information being reported on her credit file. Our records indicate Ms. [redacted] called in to make a payment on May 2, 2016 in the amount of $17.00. When we attempted to present the payment to Ms. [redacted]’s financial institution, they returned the payment to us as “unable to locate account/no account.” Based on our research of Ms. [redacted]’s account we verified the routing number and at least the last four digits of her bank account number matched the information she previously provided to us and which had resulted in successful payments. On May 16, 2016 Ms. [redacted] attempted to make a payment of $25.98 using the same bank account information. This payment was also returned to us by Ms. [redacted]’s financial institution as “unable to locate account/no account.” On June 18, 2016 we received a payment by mail in the amount of $150.07 which paid Ms. [redacted]’s account in full. Her monthly billing statement printed on July 6, 2016 and reflects a zero balance on her account. Unfortunately, we do not know the specific reasons why Ms. [redacted]’s bank did not accept the payments. Occasionally financial institutions may change their routing number or make other changes to their information that can result in a payment being returned as “unable to locate account/no account.” If Ms. [redacted]’s bank was unable to locate her account with the information she provided, it is reasonably understandable that the financial institution would have no record of the payment attempt on her account. We strongly suggest that Ms. [redacted] contact her financial institution for further assistance regarding the concerns she has with the two payments that were returned. Additionally, if Ms. [redacted] can send us verification from her financial institution that there were no changes made to her account or to any of the bank routing numbers or banking information we will further investigate this situation. Ms. [redacted] may forward any pertinent information to Fingerhut Executive Care Team Attn: Becky [redacted] St. Cloud, MN. 56303 or to expedite she may fax it to ###-###-####. Ms. [redacted] should include her 10-digit cr for her Fingerhut account with any correspondence or fax so we can locate her Fingerhut account. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Please be advised we spoke with [redacted] today to discuss the account. We agreed to adjust 35 episode purchases at $2.99 each as a good will gesture to appear on the November *, 2017 statement. [redacted] was also advised to set up parental controls to avoid further purchases in the...
home. We trust this provides your office with the information required in this matter. Thank you, Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
i haven't received any letters from verizon. my business number associated with fios is ###-###-####. also my email is listed and they could have emailed me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am accepting the result (cancellation and no charge) but I am rejecting their argument that I knowingly entered into this contract to get enrolled in this program.Their advertisement was very nasty. They know how to entrap customers in clicking the icon to enroll them in an expensive program without even noticing the details of the program. They entice customers with deceptive tactics. They should change this business practice. I demand that they conduct more ethical business practice and request their apology.
CONFIDENTIAL COMMUNICATION December 29,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ ...⇄ ...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a Blair Private Label Credit Account. In Ms. [redacted]’s inquiry she states her order was not mailed to her until all blazers were available in July. Ms. [redacted] states that we had shipped some of the blazers to her in March but at a much higher cost than what was first quoted to her. Ms. [redacted] received a merchandise credit for one of the returns because it was received outside of our 90-day return policy a credit was sent instead of processing to her Private Label Credit Card account. Ms. [redacted] contacted our customer service department and requested to have the Merchandise Credit reversed and applied to her credit card. Ms. [redacted] placed her order on March 25, 2016 as a group order. Ms. [redacted] had her orders multiple shipped to 14 different addresses. Unfortunately, some of the blazers especially in the larger sizes were on backorder until July 2016. Ms. [redacted] was offered our general group order discount of 15% off per item. Ms. [redacted] contacted our office on April 20, 2016, stating that she should have received free shipping on each of her orders. Blair offers to honor one promotion code per order and this was explained at the time of the original order. As an appeasement, credits were issued for original shipping and taxes, as Ms. [redacted] is at tax exempt status. The credit amount at that time was in the amount of $156.40 which included $111.89 in shipping costs. The cost of each Fully Lined Blazer was to be charged $30.59. Returns were made by some of the gift receivers which resulted in several credits, others made exchanges for a smaller size. This resulted in tax charges not being removed and one order being charged shipping. As a courtesy, adjustments of $5.90 in tax charges and $8.99 shipping charge was credited to Ms. [redacted]’s Private Label Credit Card. A credit was issued on December 29, 2016, as we were not aware of another return that was made which resulted in the merchandise credit of $32.43. The credit was applied to her Private Label Credit Card for that merchandise credit, which has been deactivated. We consider Ms. [redacted]’s order closed. If additional returns are made a merchandise credit will be issued that are within our 90-day return policy. If Ms. [redacted] has any further questions, she may contact our Customer Service Department at ###-###-####, Monday-Friday 9 am to 9 pm, Eastern Time. Thank you for allowing us to explain. Sincerely, Renee [redacted] Executive Care Team
Executive Relations/Linda B/Revdex.com case [redacted] / Called [redacted] at ###-###-#### and she was very concerned about her bill and the poor customer service she has experienced. She asked about credits she was to receive, and she was given credit for the activation fee of $24.99 on...
12-**-15, for both charges, and also she was issued credit for the time out of service for the week she had not service on 1/**/16, $12.61, for total credits $62.59 Since the customer was calling in and having a poor customer service experience, and to retain the customer I have issued a credit as goodwill, as the customer has had many repair tickets [redacted], [redacted], [redacted], [redacted] since install, customer wanted to disco, to retain customer issued credit of $50.00. I will also follow up on the bill and make sure billing correctly. Also [redacted] says she cannot log into Verizon.com to look at her account. I will have to [redacted] to [redacted] to contact her and get account corrected.
The billing dispute with [redacted] was resolved on 9/**/15. It has been verified that service did not work, charges on account were to be reversed completely when disconnected but due to billing error the reversal never occurred. The company has issued all adjustments on the account which now...
reflects a zero balance. This was discussed with [redacted] and he was satisfied with resolution.
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, [redacted] expressed concern about trouble related to her phone. Upon review, Verizon immediately scheduled a technician to visit her address on...
11/**/17 and we found line trouble at a corresponding manhole. However, Verizon could not access the manhole until 12/**/17. Verizon confirmed working services to [redacted]’s address on 12/**/17. Subsequently, Verizon referred this matter to our Customer Service department. Customer Service issued an adjustment in the amount of $72.44 covering the out of service dates between 08/**/17 – 08/**/17 and 09/**/17 – 12/**/17. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
Please be advised, Verizon's attempts to contact the customer to address the complaint have been unsuccessful. Verizon will gladly assist upon customer contact.
I am rejecting this response because:
I contacted finger hut on October 30th to cancel my order and called again October 31st to reorder the same items with a customer service representative in order to get the free shipping with the code FREAKY. That particular representative did not cancel my order as requested and I was informed with by the new representative that more original order had actually shipped (it was to be canceled, and was canceled within the 24 hr time frame) due to the 2nd representative not able to stop my order or grant my free shipping I requested to speak with a supervisor. I was transferred to maybe 4 different reps before reaching the voice mail of a supervisor. as stated before. I did leave a message. my contact information and phone number have been the same for 18 years. I put the information to originally sign up and apply for credit with this company. it would have been odd for me to be approved for a credit account without a phone number listed. I never had a missed call or voice mail from fingerhut and I have double checked my phone records to confirm this. I also logged into my fingerhut account to view my contact information which is listed and my phone number was there. as for the 108.00 it was deducted from my account and I double checked the balance this morning and a week after fingerhut having physical presence of my item and a Revdex.com complaint the 108.00 was corrected.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern with the rising cost of her Verizon bundle and she was supposed to have a $69.99 bundle for life. She also had concerns about...
the life of the backup battery for the ONT.
According to our records, there wasn’t an option for a $69.99 bundle for life. [redacted] was previously given a $7 monthly credit for 12 months to bring her bundle down to $69.99. The credit was set to expire in January 2017. In an effort to resolve this matter, the previous credit was retracted, and [redacted] was offered a new $15 monthly credit that will carry her through July 2017. This credit reduces her bill even more, and it will help offset the cost of any future price ups. An order was also placed to replace [redacted]’s current backup battery.
Company records reflect a trouble report filed June **, 2015with Verizon regarding “no synchronization” issues. The trouble ticket was closed June **,2015. There have been no further ticketsfiled since June ** 2015. Also, a review of the trouble history revealsno other...
trouble reported in the past 18 months. Subsequent to receipt of the complaint, I forwarded [redacted]’s concerns to our Verizon Online technical support. A review of the download portion of thecustomer’s usage reflects reading extremely close (i.e., 2.8 or 2.9 to over 3.0speeds). I was advised that readings atthis level will cause slow speeds and synchronization/connection issues aswell. Please be advised that neither the Verizon Online techniciannor I were successful in speaking to the customer. Voicemails that included callback informationwere provided to the customer. In theabsence of speaking to the customer, Verizon nevertheless apologizes for anyinconvenience. To that end, please alsobe apprised that at my request, Billing issued a pro-rated ten-dayout-of-service credit totaling $11.66. The credit will appear on the customer’s June **, 2015 billingstatement.
Please note Verizon does not guarantee Wifi/Wireless speeds. Verizon’s speed disclaimer is outlined in our terms of service and provided to all data customers. The speed of the Service will vary based on network or Internet congestion, your computer configuration, your use of Fios TV video on...
demand service, the condition of your telephone line and the wiring inside your location, among other factors. Our records indicate that on January **, 2016 a technician was dispatched trouble ticket number [redacted]. The technician replaced the router and installed a Wifi/Network Extender. On January **, 2016 a representative from our Fiber Solutions Center spoke with [redacted] regarding her concerns. During this contact, [redacted] acknowledged the above dispatch on January **, 2016 and that the Fios Data issue was resolved when the extender was installed. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at 1/###-###-#### EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
The customer currently subscribes to the Fios Digital Voice (FDV) Triple Play bundle at $69.99 plus taxes, surcharges, equipment, optional and additional services. The itemized bundle is the following: $30.00 FDV, Fios Custom Tv $49.99 with a promotional discount of $20.00 to bring the rate to...
$29.99, $50.00 Fios Data 50/50 with a promotional discount of $40.00 to bring the rate to $10.00. In addition, the customer subscribes to a Non-Published Listing $4.75, Fios Quantum Gateway Router $9.99, (3) TV Equipment package at $27.99. The customer requested that telephone number, ###-###-#### be transferred from another provider to Verizon. We have investigated the status of this complaint and found that the customer was provided a temporary telephone number until the original telephone number could returned by the other provider. The customer’s telephone number ###-###-####, was restored on October **, 2015. Research determined that multiple orders were initiated in an effort to port in telephone number ###-###-####. Unfortunately these attempts were unsuccessful. On October **, 2015 order [redacted] was initiated to Win-back telephone number ###-###-#### from the previous provider to Verizon. This order cycled through to provisioning on October **, 2015. On October **, 2015 credits totaling $75.19 were issued. Please allow 1-2 bill cycles for credit to post. On October **, 2015 a billing representative from our office spoke with Ms. Welch and confirmed ###-###-#### was working. The representative issued an additional credit of $25.00 to the account. Please allow 1-2 bill cycles for credit to post. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience Ms. Welch may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at */###-###-#### EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
Initial Business Response /* (1000, 7, 2016/02/17) */
CONFIDENTIAL COMMUNICATION
February 16, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased a Kathy Ireland Microfiber Sherpa 3-Pc. Comforter Set - King for $62.99 plus $19.99 shipping and handling and an Ultra-Soft 4-Pc. Modern Sheet Set - Cal. King for $49.99 plus $9.99 shipping and handling on January 27, 2016.
At the time of purchase Ms. [redacted] did not enter a promotional code for free shipping or the discount price of the comforter. Ms. [redacted] contacted Fingerhut on February 4, 2016 to redeem a promotional code for this purchase. At that time she was unable to provide the promotional code. As a one time courtesy to Ms. [redacted] $20.00 was credited for the shipping/handling on February 4, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've received their response and don't agree. They said Kathy comf. was $62.99 plus $19.99 shipping. I order online said was $48.99 free shipping, that's why I ordered. I was charged $112.96 for comf. plus $29.98 shipping. They said sheet set was $49.99 plus $9.99 shipping. I was charged $59.98 for sheet set, $9.99 shipping. During our conversation on 2/4/16 they said the comf. was anywhere between $48.99-$62.99. I told them that the can't set different prices. They said they would get me$10.000credit, when I said I was contacting the Revdex.com, they said they would credit me $20.00. I want my account suspended, not interest, no fees, I just want to pay it off. This company is so discepctive, I want no part of it. I want to pay my fair share and close my account and tell anybody not to do business with this company.
Final Consumer Response /* (3000, 15, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Finger Hut keeps saying I bought comforter for $62.99, plus $19.99 shipping. I bought online said was $52.99 plus free shipping. I called to complain , they said comforter was between $48.99-$62.99. I said they can't change the price. They credit me $10.00, then $20.00 when I said I was contacting Revdex.com. I didn't tell Finger Hut to close my account. I suggested to Revdex.com to suspend my account and no fees, or interest to resolve this account. I am a good customer paid $50.00 on 2/21/2016, $20.00 more then was a min. balance. My spouse just received notice that he is part of a class action suit against this company. I got the Revdex.com involved and paid account and closed account. I want Finger Hut to keep their word. They had comforter $52.99 free shipping. Then when I complained they change the price from anywhere from $48.99 - $62.99. I said you can't do that. That's the only reason they credited me, it was $10.00 than $20.00, not the full $29.98 they owe. I want my account left open, until I say close it. I am a good customer, I have a $800. plus credit. If we can't get to an agreement, then I want the Revdex.com to close my account, with no interest, no fees, etc. Thank You for letting me explain my half.
Final Business Response /* (4000, 17, 2016/03/04) */
CONFIDENTIAL COMMUNICATION
March 4, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As stated previously, the comforter set Ms. [redacted] purchased on January 27, 2016 was $62.99 plus $19.99 shipping and handling. The sheet set she purchased on that same date was $49.99 plus $9.99 shipping and handling.
Ms. [redacted] claims the price of the comforter online was $52.99 with free shipping/handling. At the time of purchase, Ms. [redacted] did not enter a promotional code for either free shipping or the discount price of the comforter.
As a courtesy to Ms. [redacted] on February 4, 2016 we credited $20.00 for this purchase.
Per Ms. [redacted]'s request, her account was closed on February 23, 2016. At this time her account has a balance of $386.93. The outstanding balance will continue to accrue interest and other charges and be subject to the terms and conditions of the Agreement. If Ms. [redacted] would like her account re opened, her account will need to be paid in full. At that time she can complete the application process again.
In regards to the class action lawsuit, instructions for members of the Settlement Class are included in the Class Notice and Claim Form. For further questions on this matter, Ms. [redacted] may contact the Claims Administrator at [redacted]. Additionally, she may find information about the settlement www.BluestemTCPASettlement.com.
At this time we have provided Ms. [redacted] with all information in regards to her complaint. Fingerhut considers this matter closed.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Company records show that the customer had a final balance under account number [redacted] for $152.38. The customer was promised this would be credited when he reestablished Verizon service. The credit was not issued as promised. In response to this complaint a request to have the account...
credited was submitted on 12/**/17. The credit was issued and finally applied to the account on 1/**/18 creating a zero balance. On 1/**/18, Verizon submitted a request to have the account removed from the customer’s credit report. It can take up to 3-5 days for the account to be removed from the credit report (longer if no Social Security Number is provided). Third-party resellers used to view credit reports can take 60 days to receive the updated information. A letter confirming the deletion of this account was sent to the customer via US mail to: [redacted]
Credit was issued and refunded to credit card on 7/**/2015,
CONFIDENTIAL COMMUNICATION May 11, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s complaint, she states she placed an order for a digital camera on February 18, 2017, and received it around March 18, 2017. Ms. [redacted] did not use the item until the last week of March through the first week of April. When informed, customer service stated the item had passed the 30 day return policy and was returning the item to Ms. [redacted]. After reviewing Ms. [redacted]’s account, we show Ms. [redacted] placed an order on February 18, 2017 for the Polaroid Camera Bundle. Tracking shows, the item was delivered to Ms. [redacted] on February 28, 2017. Ms. [redacted] contacted us on April 28, 2017 by email stating the item was not working correctly and that she returned the item for a refund. We received her return item on May 1, 2017. Because the item was returned to us after our 30 day home trial period, the item is being returned to Ms. [redacted]. We shipped the item back to her on May 5, 2017. She can expect to receive the item within 45 days and can track the package by using the tracking number #[redacted] at http://www.fedex.com/us. The camera has a limited manufacturer warranty with it. We recommend Ms. [redacted] contact Polaroid at ###-###-#### for further assistance with the item. Please see attachment for further details. Sincerely, Vi [redacted]Executive Care Team VF/AH
CONFIDENTIAL COMMUNICATION December 28,...
2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she purchased a TV and vacuum on December 1, 2016. She set up biweekly payments in the amount of $54.19. She received an e-mail on December 8, 2016 that stated the order for the vacuum was cancelled due to the item being out of stock. She states she contacted PayCheck Direct and was told the same payment of $54.19 would be withdrawn although the vacuum was cancelled. Ms. [redacted] stresses the item is shown to be in stock on PayCheck Direct’s website. She also states she contacted PayCheck Direct and was told the vacuum would be shipped that day, however online the tracking number was shown the item to have already been shipped. Ms. [redacted] is unsatisfied with the response she received from Customer Service representatives. Our records indicate Ms. [redacted] placed an order for a Shark Rocket DeluxePro UltraLite 4.2-Amp Vacuum with Hand Vac and a Samsung 55" UHD 4K HDR LED Smart TV on December 1, 2016. On December 9, 2016 a letter was mailed to Ms. [redacted] stating the order for the TV was cancelled due to the item being out of stock at the time of purchase. The TV is currently back in stock if she would like to repurchase this item. Unfortunately we are not able to change or adjust the payment amount after an order is placed and shipped. We are required to maintain the payment agreement set up at the time the order was placed. Our agents are accountable to meet professional standards and avoid any instance that might cause our customers to feel they are not being heard or understood. We apologize Ms. [redacted] felt the representatives she spoke with were discourteous. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Initial Business Response /* (1000, 7, 2015/06/05) */
CONFIDENTIAL COMMUNICATION
June 4, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
It is in regards to her order dated April 9, 2015 for a Panasonic Viera 32-inch 720p LED TV. United Parcel Service (UPS) tracking number [redacted] confirms that they fulfilled the delivery obligation when it was delivered to Ms. [redacted]'s address provided on the inquiry on April 13, 2015 at 11:10 a.m. local time.
On April 28, 2015 Ms. [redacted] accessed the live chat service on our website first notifying that she did not receive the TV. On the same date, the chat agent sent an affidavit of merchandise not received, which arrived back to us fully completed on May 20, 2015.
However, due to the substantial monetary value of the TV, we require a police report to complete the investigation. Disclosed in the instruction letter that came with the affidavit was, "We also need you to file a police report with your local department. If you cannot file a police report, please provide the case number, date of the report, officer's name and phone number."
We are aware of Ms. [redacted]'s claim that she was refused a police report and advised to dispute it with the shipping carrier because "UPS lost the package." We contacted UPS regarding this matter; they advised that there is no evidence to support that they lost and instead shows they delivered the TV as agreed. If Ms. [redacted] cannot obtain a report, we would need the name and phone number to her local precinct, the name and badge number of the officer that she contacted.
To expedite, Ms. [redacted] may fax the report/pertinent information to 1-952-607-3245, Attn: Andy or by regular mail to [redacted] St. Cloud, MN 56303. Once received, we will further investigate this matter.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (2000, 9, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
One of the neighbors has the tv. She lives in apartment [redacted]... but I live in [redacted]B.
I will return the tv back to fingerhut. I don't want it.
CONFIDENTIAL COMMUNICATION July 11, 2016...
r for her Fingerhut account with any correspondence or fax so we can locate her Fingerhut account. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she states she has been using the same bank account to make her payments with us for the last three years. She indicates that for the last two months we have advised her that her bank reversed the payments she has made on her Fingerhut account. Ms. [redacted] also states that due to the issue with the payments, we are reporting her 60 days delinquent to the credit reporting agencies. Ms. [redacted] would like us to update the information being reported on her credit file. Our records indicate Ms. [redacted] called in to make a payment on May 2, 2016 in the amount of $17.00. When we attempted to present the payment to Ms. [redacted]’s financial institution, they returned the payment to us as “unable to locate account/no account.” Based on our research of Ms. [redacted]’s account we verified the routing number and at least the last four digits of her bank account number matched the information she previously provided to us and which had resulted in successful payments. On May 16, 2016 Ms. [redacted] attempted to make a payment of $25.98 using the same bank account information. This payment was also returned to us by Ms. [redacted]’s financial institution as “unable to locate account/no account.” On June 18, 2016 we received a payment by mail in the amount of $150.07 which paid Ms. [redacted]’s account in full. Her monthly billing statement printed on July 6, 2016 and reflects a zero balance on her account. Unfortunately, we do not know the specific reasons why Ms. [redacted]’s bank did not accept the payments. Occasionally financial institutions may change their routing number or make other changes to their information that can result in a payment being returned as “unable to locate account/no account.” If Ms. [redacted]’s bank was unable to locate her account with the information she provided, it is reasonably understandable that the financial institution would have no record of the payment attempt on her account. We strongly suggest that Ms. [redacted] contact her financial institution for further assistance regarding the concerns she has with the two payments that were returned. Additionally, if Ms. [redacted] can send us verification from her financial institution that there were no changes made to her account or to any of the bank routing numbers or banking information we will further investigate this situation. Ms. [redacted] may forward any pertinent information to Fingerhut Executive Care Team Attn: Becky [redacted] St. Cloud, MN. 56303 or to expedite she may fax it to ###-###-####. Ms. [redacted] should include her 10-digit c
Please be advised we spoke with [redacted] today to discuss the account. We agreed to adjust 35 episode purchases at $2.99 each as a good will gesture to appear on the November *, 2017 statement. [redacted] was also advised to set up parental controls to avoid further purchases in the...
home. We trust this provides your office with the information required in this matter. Thank you, Verizon Executive Relations