CONFIDENTIAL COMMUNICATION March 2, 2017 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states it does not state refunds will be processed in the form of a mailed check. She would like to know why it took so long for her refund to process. PayCheck Direct’s policy is to mail a paper check if there is a credit balance on an account. On our website under Returns and Exchanges, it states, “We will issue credit to your account for the purchase price, less shipping and handling. A refund check will be mailed if you have a credit balance on your account.” We received a refund request in the letter we received from Ms. [redacted] on February 9, 2017. A check in the amount of $22.39 was mailed on February 22, 2017. Records indicate Ms. [redacted] was advised of the 14 day hold related to the ACH payment, and that it would take between 10 and 15 days after that date for the refund to be processed and mailed. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Verizon investigation located only one account for [redacted] which was for account [redacted]###-###-#### which was disconnected 9/**/16, via order [redacted]. The account reflected an address of [redacted]. A bill was generated 10/*/16, reflecting a past...
due balance $174.85, current charges were a credit of $167.63 for a total due of $7.21. Payment was received 10/**/16, which cleared the balance. The equipment return order associated with the disconnection of service was cancelled 10/*/16 as the equipment was returned (4 Media clients and 1 media server). No other accounts could be located and this account did not bill for any unreturned equipment. Verizon was unsuccessful in reaching the customer with attempts made 10/**/16, 10/*8/16, 10/**/16 and 11/**/16. Messages have been left providing contact information for [redacted] to call back to provide information to investigate further if necessary. A please call letter was sent on 11/**/16, and we will address further when the customer responds. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
CONFIDENTIAL COMMUNICATION March 30, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’ inquiry, he states that he has a fraudulent charge from our company on his credit report. Mr. [redacted] has asked Fingerhut to remove the charges and the company has refused as they are unable to prove it was Mr. [redacted] that opened the account. Unauthorized account registration and activity is a serious matter, and this account has been referred to Fingerhut’s Fraud Department for review. Their review did not find sufficient evidence of fraudulent activity, so we request further information from Mr. [redacted] to continue an investigation of fraud. A police report for identity theft will also be required of Mr. [redacted] in order for us to be able to finalize the investigation. As we understand the urgency of this situation, Mr. [redacted] may fax the police report to ###-###-####, Attn: Fraud, send as an email attachment to [email protected], or by regular mail to [redacted] St. Cloud, MN 56303. Once received, they will proceed to a final determination and notify him by mail to the correctional facility of the outcome, including any adjustments to his credit reporting. If Mr. [redacted] decides not to provide this police report, he will remain responsible for this debt. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have already called the contact person Greg and left him a voicemail as well as spoke to him on the phone. When I spoke with him on the phone, I told him that the line had finally been buried. I also left him a voicemail after I saw that only $45 was credited to our account. The total setup fee was $90. Our internet has been going at around 20-25 MBPS as opposed to the 50 we are paying for and Verizon first sent a tech out that was not a Fios tech so couldn't help us and then they sent out a tech that clicked around on our computers for about an hour a half to 2 hours only to afterwards tell us that he doesn't know about laptops so he couldn't help us. I additionally had a chat with a customer service rep on the Fios Facebook page who redirected me to a chat on the Fios webpage only to spend over an hour and a half in chat for them to tell me to run Verizon Speed Optimizer that ended up doing nothing to help our internt speeds. In the meantime I keep getting random calls about techs coming out (they already did and they did nothing to help with our internet speeds) and about appointments for the line to be buried even though I already told Greg that the line was buried. It's all a disorganized mess and the moral of the story is so far we are very much not getting the service we are paying for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
According to our records, [redacted] is disputing the $2.80 router maintenance charge. [redacted] was advised the price guaranteed is for her $44.99 25/25 internet pricing. In addition to the taxes, fees, and other Verizon charges (all of those charges are subject to change). [redacted] was...
2017 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] –[redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. In Mr. [redacted]’s inquiry he states his identity was stolen and an LCD TV was delivered to him. After researching, Mr. [redacted] found that a Gettington account was opened in his name fraudulently. Mr. [redacted] contacted us after he received a bill for the TV and advised us he would be returning the TV. He states he emailed us multiple times but has never gotten a response. Mr. [redacted] is requesting the charges be credited to the account and for the account to be closed and removed from his credit file. Our records indicate Mr. [redacted]’s information was used to open an account on our website on October 7, 2016. The order for the TV was placed the same day, shipped and was delivered on October 17, 2016 to the address we have on file for Mr. [redacted]. On October 16, 2016 we received a payment of $449.98. On October 20, 2016 we received a call from Mr. [redacted] advising us that he did not open the account or place the order. Mr. [redacted] advised the agent he would be returning the TV. The agent placed a hold on the account to prevent any additional orders from being placed and sent an “affidavit of unauthorized use” for Mr. [redacted] to complete and return to us. On October 28, 2016 the payment of $449.98 was reversed as we were notified the payment did not clear the bank. Since the payment was reversed a late fee was assessed to the account. On November 8, 2016 our Fraud Department received the completed affidavit and a letter was sent to Mr. [redacted] advising him a police report was required in order for our Fraud Department to complete the investigation of unauthorized use. On November 16, 2016 Mr. [redacted] contacted us by phone and the agent explained a copy of the police report is required to complete the investigation. The agent sent another affidavit and Mr. [redacted] advised us he would be sending a copy of the police report and that he would be returning the item for credit. On December 19, 2016 the TV was received and credit was issued for the full price of $449.98. However, as Mr. [redacted] was already advised, no further credits will be issued until we receive the required police report. If the local police department will not file a report, Mr. [redacted] needs to provide documentation that no police report can be filed along with the officer’s name, precinct name and phone number. To expedite Mr. [redacted] may fax the information directly to our Fraud Department at ###-###-#### or by mail to [redacted] Saint Cloud, MN. 56303. Additionally, we only have record of receiving three emails from Mr. [redacted]. The first email was received on January 4, 2017 and Mr. [redacted] was questioning the status of the account. A reply was sent to Mr. [redacted] advising him to contact our Fraud Department for additional information. The second email was received on February 1, 2017. We have no record of a reply being sent to Mr. [redacted] in reference to this contact. We sincerely apologize for this oversight on our part. The last email was received on March 30, 2017 in which Mr. [redacted] stated he did not want to file a police report for late fees and interest charges. An agent from our Fraud Department attempted to contact Mr. [redacted] back by phone and a message was left advising Mr. [redacted] to contact our Fraud Department. If Mr. [redacted] has further questions or concerns he may contact our Fraud Department at ###-###-####, Monday – Friday, 8:00 AM – 6:00 PM CT. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION October 18, 2017 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted] Dear Mr. [redacted], I am writing in response to the inquiry we received from your office regarding a WebBank/Fingerhut Advantage Credit Account for [redacted]. Ms. [redacted] references higher than normal interest rates associated with the account, and requests an interest rate decrease in this regard. Based on the information provided, we are unable to locate an account for Ms. [redacted]. We request any of the following in order to locate it: the 10-digit cr, possible alternate spellings for the name it is registered to, or an alternate address, phone number, or email on file for the account. For immediate assistance, Ms. [redacted] is advised to contact our Customer Service Department at ###-###-####, 8 a.m. – 8 p.m., Monday – Friday Central Time. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Although I am satisfied that Verizon Communications agreed to honor the contract they prepared for me, it was a terrible waste of time calling them on three separate occasions, beinggiven conflicting excuses, and finally being forced to file Revdex.com and NYS AG complaints. This problem should have never happened.
Sincerely,
[redacted]
Revdex.com:I received my refund on Sunday 8/*/2015, so this complaint can be closed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Please be advised Verizon has tried on several occasions to reach [redacted] with no success on May [redacted], 2016 . Verizon will send [redacted] a call me letter to make contact so that we can resolve his issues.
CONFIDENTIAL COMMUNICATION June 2, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states his computer is not working after the return period timeframe. He states the computer is not a quality product and Fingerhut should stand behind the products it sells. As we have stated previously, the computer Mr. [redacted] purchased on August 16, 2015 is unable to be returned to Fingerhut as we require returns to be make in accordance to our return policy. We also have an obligation to apply policies fairly and consistently to all of our customers. Our return policy provides pertinent information to guide and assist our customers with any questions regarding returns. As stated previously, we are unable to issue any credit. Due to the length of time that has passed since Mr. [redacted] purchased the computer, he will need to contact the product’s manufacturer, Dell, at ###-###-#### Monday through Friday 8AM-9PM with any requests to repair or replace the item Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS [redacted]
The following information posted to the July **, 2015 bill under the “Verizon News” section: Promotions Ending: This month your discounts on the following items may be ending. Make changes to your account online at Verizon.com -24 Mo. Bundle Credit. In addition, under the "Need to Know...
Information" section of the bill the following information was notated: FiOS Rate Increase-In order to continue to bring you quality service, at times we need to raise our rates. On or after 30 days from the date of this bill, the base monthly rate for your FiOS Bundle, FiOS TV, or FiOS Internet plan will increase by $8. If you would like to keep your current service as is, no action is required and any credits or discounts remain in effect until their original expiration date. If you have recently signed up for a new 2-year bundle agreement, you may disregard this notice. We offer many other bundle options that can help you get the most for your money. Just call and a FiOS rep will help find the best value for you. You may even be eligible for a special offer when you switch to a new FiOS bundle with a two-year agreement and two-year price guarantee. Call ###-###-#### ([redacted]) or go to [redacted] for more information. Be sure to have your Verizon bill handy for reference. Research determined that the previous promotional credit of $20.00 off expired on August **, 2015. On September **, 2015 [redacted] regarding the rate increase. During this contact, the representative went over the billing. As a courtesy, the representative added a promotional credit of $10.00 off for 12 months. Our records do not reflect that the promotional credit was offered at $15.00 off for 12 months. The following information posted to the October **, 2015 bill under the “Verizon News” section: New Promotions- This month your discounts will begin on the following items: Valued Customer $10/12 Mo. On January **, 2016 I spoke with [redacted] and explained the previous promotional $20.00 discount expired. I advised [redacted] that a billing representative from our office would contact him and go over available options to lower the bill. On January **, 2016 a billing representative from our office spoke with [redacted] regarding his concerns. The billing representative offered [redacted] an additional promotional credit of $5.00 for 12 months. [redacted] accepted the offer. Please allow 1-2 bill cycles for credit to post. We trust that this information will assist you in closing this complaint. Again, we apologize for any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at */###-###-#### EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
CONFIDENTIAL COMMUNICATION March 17, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states her credit was temporarily increased when she did not ask for it. She states this affected her credit score. She would not like additional credit line increases on her Fingerhut Account and for the records to be dropped from her credit report. Per the Account Terms and Conditions to which Ms. [redacted] agreed to, “we may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase, or other change to the account’s credit limit is the result of ongoing systematic monitoring of account activity data. This information may pertain to the customer’s Fingerhut Account as well as their credit history as a whole. Customers showing an overall strong performance with respect to credit may notice their WebBank/Fingerhut Advantage Credit Account has been given a credit line increase, either temporary or permanent. By placing an order or orders on their credit account during the time their temporary increase is in effect, the customer’s regular credit limit is given a permanent increase matching the amount of the order(s), to a rounded dollar figure. If no orders are placed within the applicable timeframe, the temporary increase expires and the regular credit limit is restored. Ms. [redacted] requested for credit line increases on her account to be frozen on March 1, 2017. A freeze on an account can take up to 5 business days to process and be applied. Our records indicate a temporary increase of credit was issued on March 3, 2016 which brought Ms. [redacted]’s credit limit to $2,700. This offer was removed and Ms. [redacted]’s credit was placed back to $1,900 due to the freeze request. Ms. [redacted]’s credit account was frozen at $1,900 on March 8, 2017. We are not able to modify the reporting on her credit bureau record, due to the terms of the account that she agreed to, as mentioned above. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
Verizon records reflect on 11/**/2014 the consumer contacted Verizon and accepted a holiday package offer (which include the Select TV package) with a 2 year agreement priced at $89.99 . Records reflect the consumer later decided to upgrade the package due to wanting more programming channels. The...
consumer upgraded the TV package from the Select ($89.99) to the Preferred ($134.99). As a courtesy, Verizon agreed to apply a monthly $45.00 discount to the account (to be received until 12/2015) to bring monthly pricing back down to $89.99. No additional adjustments are warranted. Verizon has made attempts to speak with the consumer (or her daughter) regarding this matter. To date, we have been unsuccessful in our attempts in reaching her. An email has been sent requesting the consumer to contact Verizon so that this information can be discussed/reviewed. Verizon apologizes for any unprofessional treatment and/or inconvenience caused surrounding this matter.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states the vanity he purchased from Fingerhut has poor workmanship under the base. He would like a partial credit of this item. Our records indicate Mr. [redacted] purchased a Dion Chrome Vanity Mirror with Magnification on May 28, 2016. We have mailed Mr. [redacted] a prepaid postage label on June 13, 2016 to return this product to Fingerhut. Once we receive the return the item will be examined to determine if credit will be issued for the defect Mr. [redacted] is claiming. For future reference we would like Mr. [redacted] to be aware of our return policy which states: “We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are nonrefundable. Computers, camcorders, videogames, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers’ warranty. Software and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only.” As Mr. [redacted] is returning the vanity to Fingerhut he is still required to make the minimum payments due on his account. At this time the current balance on Mr. [redacted] account is $4,326.42. The estimated minimum payment due by July 18, 2016 is $216.00. The exact amount due will be shown on his billing statement which will be printed on June 22, 2016. If Mr. [redacted] has any further questions he may contact Fingerhut Customer Service at ###-###-#### Monday through Friday 8AM-8PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
We agreed to credit the sister's account ###-###-####-[redacted] to satisfy complaint about final bill credit $62.52 from grandmother's account. Per collections they are unable to reissue refund check for account ###-###-####-[redacted] in a different name. The grandmother is deceased and grandson is unable to...
cash the refund check. The payments were being taken automatically from his credit card. We offered to credit this account (sister's account) the amount of refund to satisfy and the customer accepted. The customer is satisfied. Case closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about a charges misquote related to her Verizon bill. [redacted] claims she was promised a Verizon double play for an amount...
of $89.99 and even received confirmation. However, [redacted] received a subsequent email with the same exact services for an amount of $112.99. Verizon notes the difference in the amount of $23. Upon review, Verizon attempted to reach [redacted] multiple times but we have been unsuccessful. In any event, Verizon continued to review the case and email order confirmations. Verizon noted that [redacted] was correct regarding the email order confirmations she received. As a result, Verizon issued an adjustment for the missing credit on the September and October bills totaling $46. Subsequently, customer service issued a recurring adjustment in the amount of $23 for a period of 19 months which is when [redacted] contract ends. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
The Risk Assessment Center reviewed the order associated with the services installed and determined that there was no inquiry made concerning the customer’s credit when the order was placed. Attempts to contact the customer to discuss his concerns have not been successful.
CONFIDENTIAL COMMUNICATION March 2, 2017 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states it does not state refunds will be processed in the form of a mailed check. She would like to know why it took so long for her refund to process. PayCheck Direct’s policy is to mail a paper check if there is a credit balance on an account. On our website under Returns and Exchanges, it states, “We will issue credit to your account for the purchase price, less shipping and handling. A refund check will be mailed if you have a credit balance on your account.” We received a refund request in the letter we received from Ms. [redacted] on February 9, 2017. A check in the amount of $22.39 was mailed on February 22, 2017. Records indicate Ms. [redacted] was advised of the 14 day hold related to the ACH payment, and that it would take between 10 and 15 days after that date for the refund to be processed and mailed. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Verizon investigation located only one account for [redacted] which was for account [redacted]###-###-#### which was disconnected 9/**/16, via order [redacted]. The account reflected an address of [redacted]. A bill was generated 10/*/16, reflecting a past...
due balance $174.85, current charges were a credit of $167.63 for a total due of $7.21. Payment was received 10/**/16, which cleared the balance. The equipment return order associated with the disconnection of service was cancelled 10/*/16 as the equipment was returned (4 Media clients and 1 media server). No other accounts could be located and this account did not bill for any unreturned equipment. Verizon was unsuccessful in reaching the customer with attempts made 10/**/16, 10/*8/16, 10/**/16 and 11/**/16. Messages have been left providing contact information for [redacted] to call back to provide information to investigate further if necessary. A please call letter was sent on 11/**/16, and we will address further when the customer responds. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
CONFIDENTIAL COMMUNICATION March 30, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’ inquiry, he states that he has a fraudulent charge from our company on his credit report. Mr. [redacted] has asked Fingerhut to remove the charges and the company has refused as they are unable to prove it was Mr. [redacted] that opened the account. Unauthorized account registration and activity is a serious matter, and this account has been referred to Fingerhut’s Fraud Department for review. Their review did not find sufficient evidence of fraudulent activity, so we request further information from Mr. [redacted] to continue an investigation of fraud. A police report for identity theft will also be required of Mr. [redacted] in order for us to be able to finalize the investigation. As we understand the urgency of this situation, Mr. [redacted] may fax the police report to ###-###-####, Attn: Fraud, send as an email attachment to [email protected], or by regular mail to [redacted] St. Cloud, MN 56303. Once received, they will proceed to a final determination and notify him by mail to the correctional facility of the outcome, including any adjustments to his credit reporting. If Mr. [redacted] decides not to provide this police report, he will remain responsible for this debt. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have already called the contact person Greg and left him a voicemail as well as spoke to him on the phone. When I spoke with him on the phone, I told him that the line had finally been buried. I also left him a voicemail after I saw that only $45 was credited to our account. The total setup fee was $90. Our internet has been going at around 20-25 MBPS as opposed to the 50 we are paying for and Verizon first sent a tech out that was not a Fios tech so couldn't help us and then they sent out a tech that clicked around on our computers for about an hour a half to 2 hours only to afterwards tell us that he doesn't know about laptops so he couldn't help us. I additionally had a chat with a customer service rep on the Fios Facebook page who redirected me to a chat on the Fios webpage only to spend over an hour and a half in chat for them to tell me to run Verizon Speed Optimizer that ended up doing nothing to help our internt speeds. In the meantime I keep getting random calls about techs coming out (they already did and they did nothing to help with our internet speeds) and about appointments for the line to be buried even though I already told Greg that the line was buried. It's all a disorganized mess and the moral of the story is so far we are very much not getting the service we are paying for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
According to our records, [redacted] is disputing the $2.80 router maintenance charge. [redacted] was advised the price guaranteed is for her $44.99 25/25 internet pricing. In addition to the taxes, fees, and other Verizon charges (all of those charges are subject to change). [redacted] was...
also advised she has no early termination fee.
CONFIDENTIAL COMMUNICATION March 29,...
2017 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] –[redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. In Mr. [redacted]’s inquiry he states his identity was stolen and an LCD TV was delivered to him. After researching, Mr. [redacted] found that a Gettington account was opened in his name fraudulently. Mr. [redacted] contacted us after he received a bill for the TV and advised us he would be returning the TV. He states he emailed us multiple times but has never gotten a response. Mr. [redacted] is requesting the charges be credited to the account and for the account to be closed and removed from his credit file. Our records indicate Mr. [redacted]’s information was used to open an account on our website on October 7, 2016. The order for the TV was placed the same day, shipped and was delivered on October 17, 2016 to the address we have on file for Mr. [redacted]. On October 16, 2016 we received a payment of $449.98. On October 20, 2016 we received a call from Mr. [redacted] advising us that he did not open the account or place the order. Mr. [redacted] advised the agent he would be returning the TV. The agent placed a hold on the account to prevent any additional orders from being placed and sent an “affidavit of unauthorized use” for Mr. [redacted] to complete and return to us. On October 28, 2016 the payment of $449.98 was reversed as we were notified the payment did not clear the bank. Since the payment was reversed a late fee was assessed to the account. On November 8, 2016 our Fraud Department received the completed affidavit and a letter was sent to Mr. [redacted] advising him a police report was required in order for our Fraud Department to complete the investigation of unauthorized use. On November 16, 2016 Mr. [redacted] contacted us by phone and the agent explained a copy of the police report is required to complete the investigation. The agent sent another affidavit and Mr. [redacted] advised us he would be sending a copy of the police report and that he would be returning the item for credit. On December 19, 2016 the TV was received and credit was issued for the full price of $449.98. However, as Mr. [redacted] was already advised, no further credits will be issued until we receive the required police report. If the local police department will not file a report, Mr. [redacted] needs to provide documentation that no police report can be filed along with the officer’s name, precinct name and phone number. To expedite Mr. [redacted] may fax the information directly to our Fraud Department at ###-###-#### or by mail to [redacted] Saint Cloud, MN. 56303. Additionally, we only have record of receiving three emails from Mr. [redacted]. The first email was received on January 4, 2017 and Mr. [redacted] was questioning the status of the account. A reply was sent to Mr. [redacted] advising him to contact our Fraud Department for additional information. The second email was received on February 1, 2017. We have no record of a reply being sent to Mr. [redacted] in reference to this contact. We sincerely apologize for this oversight on our part. The last email was received on March 30, 2017 in which Mr. [redacted] stated he did not want to file a police report for late fees and interest charges. An agent from our Fraud Department attempted to contact Mr. [redacted] back by phone and a message was left advising Mr. [redacted] to contact our Fraud Department. If Mr. [redacted] has further questions or concerns he may contact our Fraud Department at ###-###-####, Monday – Friday, 8:00 AM – 6:00 PM CT. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION October 18, 2017 Revdex.com of...
r, possible alternate spellings for the name it is registered to, or an alternate address, phone number, or email on file for the account. For immediate assistance, Ms. [redacted] is advised to contact our Customer Service Department at ###-###-####, 8 a.m. – 8 p.m., Monday – Friday Central Time. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted] Dear Mr. [redacted], I am writing in response to the inquiry we received from your office regarding a WebBank/Fingerhut Advantage Credit Account for [redacted]. Ms. [redacted] references higher than normal interest rates associated with the account, and requests an interest rate decrease in this regard. Based on the information provided, we are unable to locate an account for Ms. [redacted]. We request any of the following in order to locate it: the 10-digit c
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Although I am satisfied that Verizon Communications agreed to honor the contract they prepared for me, it was a terrible waste of time calling them on three separate occasions, beinggiven conflicting excuses, and finally being forced to file Revdex.com and NYS AG complaints. This problem should have never happened.
Sincerely,
[redacted]
Revdex.com:I received my refund on Sunday 8/*/2015, so this complaint can be closed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
[redacted]
Please be advised Verizon has tried on several occasions to reach [redacted] with no success on May [redacted], 2016 . Verizon will send [redacted] a call me letter to make contact so that we can resolve his issues.
CONFIDENTIAL COMMUNICATION June 2, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states his computer is not working after the return period timeframe. He states the computer is not a quality product and Fingerhut should stand behind the products it sells. As we have stated previously, the computer Mr. [redacted] purchased on August 16, 2015 is unable to be returned to Fingerhut as we require returns to be make in accordance to our return policy. We also have an obligation to apply policies fairly and consistently to all of our customers. Our return policy provides pertinent information to guide and assist our customers with any questions regarding returns. As stated previously, we are unable to issue any credit. Due to the length of time that has passed since Mr. [redacted] purchased the computer, he will need to contact the product’s manufacturer, Dell, at ###-###-#### Monday through Friday 8AM-9PM with any requests to repair or replace the item Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS [redacted]
The following information posted to the July **, 2015 bill under the “Verizon News” section: Promotions Ending: This month your discounts on the following items may be ending. Make changes to your account online at Verizon.com -24 Mo. Bundle Credit. In addition, under the "Need to Know...
Information" section of the bill the following information was notated: FiOS Rate Increase-In order to continue to bring you quality service, at times we need to raise our rates. On or after 30 days from the date of this bill, the base monthly rate for your FiOS Bundle, FiOS TV, or FiOS Internet plan will increase by $8. If you would like to keep your current service as is, no action is required and any credits or discounts remain in effect until their original expiration date. If you have recently signed up for a new 2-year bundle agreement, you may disregard this notice. We offer many other bundle options that can help you get the most for your money. Just call and a FiOS rep will help find the best value for you. You may even be eligible for a special offer when you switch to a new FiOS bundle with a two-year agreement and two-year price guarantee. Call ###-###-#### ([redacted]) or go to [redacted] for more information. Be sure to have your Verizon bill handy for reference. Research determined that the previous promotional credit of $20.00 off expired on August **, 2015. On September **, 2015 [redacted] regarding the rate increase. During this contact, the representative went over the billing. As a courtesy, the representative added a promotional credit of $10.00 off for 12 months. Our records do not reflect that the promotional credit was offered at $15.00 off for 12 months. The following information posted to the October **, 2015 bill under the “Verizon News” section: New Promotions- This month your discounts will begin on the following items: Valued Customer $10/12 Mo. On January **, 2016 I spoke with [redacted] and explained the previous promotional $20.00 discount expired. I advised [redacted] that a billing representative from our office would contact him and go over available options to lower the bill. On January **, 2016 a billing representative from our office spoke with [redacted] regarding his concerns. The billing representative offered [redacted] an additional promotional credit of $5.00 for 12 months. [redacted] accepted the offer. Please allow 1-2 bill cycles for credit to post. We trust that this information will assist you in closing this complaint. Again, we apologize for any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at */###-###-#### EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
CONFIDENTIAL COMMUNICATION March 17, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states her credit was temporarily increased when she did not ask for it. She states this affected her credit score. She would not like additional credit line increases on her Fingerhut Account and for the records to be dropped from her credit report. Per the Account Terms and Conditions to which Ms. [redacted] agreed to, “we may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase, or other change to the account’s credit limit is the result of ongoing systematic monitoring of account activity data. This information may pertain to the customer’s Fingerhut Account as well as their credit history as a whole. Customers showing an overall strong performance with respect to credit may notice their WebBank/Fingerhut Advantage Credit Account has been given a credit line increase, either temporary or permanent. By placing an order or orders on their credit account during the time their temporary increase is in effect, the customer’s regular credit limit is given a permanent increase matching the amount of the order(s), to a rounded dollar figure. If no orders are placed within the applicable timeframe, the temporary increase expires and the regular credit limit is restored. Ms. [redacted] requested for credit line increases on her account to be frozen on March 1, 2017. A freeze on an account can take up to 5 business days to process and be applied. Our records indicate a temporary increase of credit was issued on March 3, 2016 which brought Ms. [redacted]’s credit limit to $2,700. This offer was removed and Ms. [redacted]’s credit was placed back to $1,900 due to the freeze request. Ms. [redacted]’s credit account was frozen at $1,900 on March 8, 2017. We are not able to modify the reporting on her credit bureau record, due to the terms of the account that she agreed to, as mentioned above. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
Verizon records reflect on 11/**/2014 the consumer contacted Verizon and accepted a holiday package offer (which include the Select TV package) with a 2 year agreement priced at $89.99 . Records reflect the consumer later decided to upgrade the package due to wanting more programming channels. The...
consumer upgraded the TV package from the Select ($89.99) to the Preferred ($134.99). As a courtesy, Verizon agreed to apply a monthly $45.00 discount to the account (to be received until 12/2015) to bring monthly pricing back down to $89.99. No additional adjustments are warranted. Verizon has made attempts to speak with the consumer (or her daughter) regarding this matter. To date, we have been unsuccessful in our attempts in reaching her. An email has been sent requesting the consumer to contact Verizon so that this information can be discussed/reviewed. Verizon apologizes for any unprofessional treatment and/or inconvenience caused surrounding this matter.
CONFIDENTIAL COMMUNICATION June 13,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states the vanity he purchased from Fingerhut has poor workmanship under the base. He would like a partial credit of this item. Our records indicate Mr. [redacted] purchased a Dion Chrome Vanity Mirror with Magnification on May 28, 2016. We have mailed Mr. [redacted] a prepaid postage label on June 13, 2016 to return this product to Fingerhut. Once we receive the return the item will be examined to determine if credit will be issued for the defect Mr. [redacted] is claiming. For future reference we would like Mr. [redacted] to be aware of our return policy which states: “We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are nonrefundable. Computers, camcorders, videogames, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers’ warranty. Software and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only.” As Mr. [redacted] is returning the vanity to Fingerhut he is still required to make the minimum payments due on his account. At this time the current balance on Mr. [redacted] account is $4,326.42. The estimated minimum payment due by July 18, 2016 is $216.00. The exact amount due will be shown on his billing statement which will be printed on June 22, 2016. If Mr. [redacted] has any further questions he may contact Fingerhut Customer Service at ###-###-#### Monday through Friday 8AM-8PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
We agreed to credit the sister's account ###-###-####-[redacted] to satisfy complaint about final bill credit $62.52 from grandmother's account. Per collections they are unable to reissue refund check for account ###-###-####-[redacted] in a different name. The grandmother is deceased and grandson is unable to...
cash the refund check. The payments were being taken automatically from his credit card. We offered to credit this account (sister's account) the amount of refund to satisfy and the customer accepted. The customer is satisfied. Case closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about a charges misquote related to her Verizon bill. [redacted] claims she was promised a Verizon double play for an amount...
of $89.99 and even received confirmation. However, [redacted] received a subsequent email with the same exact services for an amount of $112.99. Verizon notes the difference in the amount of $23. Upon review, Verizon attempted to reach [redacted] multiple times but we have been unsuccessful. In any event, Verizon continued to review the case and email order confirmations. Verizon noted that [redacted] was correct regarding the email order confirmations she received. As a result, Verizon issued an adjustment for the missing credit on the September and October bills totaling $46. Subsequently, customer service issued a recurring adjustment in the amount of $23 for a period of 19 months which is when [redacted] contract ends. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
The Risk Assessment Center reviewed the order associated with the services installed and determined that there was no inquiry made concerning the customer’s credit when the order was placed. Attempts to contact the customer to discuss his concerns have not been successful.