[redacted] Case [redacted] As the customer advised; there is already a new owner at her old address; a workaround was suggested. We offered to establish a new Data account at a different Verizon address in the customer’s name. Once this was complete Verizon would proceed with converting the data to VerizonYourDomain. Per our conversation on July **, 2015 with the customer, a new request has been submitted to expedite and reverse the two amounts of $21.27 back to the credit card via emit id [redacted]. The total amount of credit reversed was $42.54 cancelling the refund check initially submitted. This credit would reflect on the credit card within 1-3 business days. We apologize for any inconvenience this may have caused the customer. We trust this information will assist in finally closing out this case. Sincerely, Laurene R. SW Executive Relations
CONFIDENTIAL COMMUNICATION
March 14, 2016
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from your...
office on behalf of Ms. [redacted], regarding recent payment activity and the balance on her WebBank/Fingerhut Advantage Credit Account.
We appreciate Ms. [redacted] letting us know she never received billing statements from us. As required by law, account holders carrying a balance with us are sent a monthly statement showing all required and pertinent information for a given billing cycle. They have the option to choose one of two statement delivery methods--a paper one sent regular mail or an electronic one sent to the email on file.
Our records confirm that Ms. [redacted] opted to receive her statements electronically at the email address ar[redacted]@outlook.com. It is possible our statements could have been routed to a 'spam' folder or other folder depending on Ms. [redacted]'s personal email settings and preferences. However, it is Ms. [redacted]'s responsibility to check for receipt of these statements.
Our records also indicate that whenever a payment was missed on Ms. [redacted]'s account, she received payment reminder calls from our Billing/Recovery Department. In many instances, she declined the offer to make a payment arrangement and indicated she would pay at a later time. However, Ms. [redacted]'s account would frequently go unpaid despite our reminders and efforts to help bring it current. For each missed payment, a late fee was assessed, and this was the primary reason Ms. [redacted]'s balance increased over time.
Ms. [redacted]'s account is paid current as of the date of this response, due to the $93.98 payment we received on March 2, 2016. The next payment due on her account will be on April 27, 2016 for $46.99.
As a goodwill gesture to Ms. [redacted], we have credited the most recent late fee of $37.00. It has already been applied to her account and will reflect on her next statement for her records. Allowing for this credit, Ms. [redacted]'s balance is correct and no further adjustments will be made. Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Upon receipt of the complaint, we spoke with the customer on November *, 2015 and stated the services were finally fixed and working as of September ** when the technician was on site. There were multiple repair tickets issued as well as changes to the service. Out of service...
credits were issued for the dates of installation in May until the date that the technician was on site in addition to a one time service call charge. We spoke with the customer on November ** and discussed the bill. She has working telephone service and the calls forwarded to the customer's cell phone which was initiated by the customer. At present the internet service is not working. It was explained the internet service is currently suspended due to a balance on the account A suspension notice was mailed on October ** advising of the past due balance which expired on October **. A payment was received on the account however there is a past due balance. Once the account is current, the internet service will be restored. As a follow up, a message was left on the customer's voice mail with our contact and an email was sent on November ** explaining the bill and charges.
Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter for our response as we have reached the 2,000...
max characters allowed. Sincerely, Vi [redacted]Executive Care Team VF/rg
Please be advised that neither a Verizon billing consultant nor I were successful in speaking to [redacted]. That information notwithstanding, a billing investigation revealed that the customer’s set-up fee was supposed to have been waived. Specifically, account documentation...
confirms that a Verizon supervisor agreed to waive the $80 set-up fee of $80. Consequently, on March *, 2017, a Verizon billing consultant issued a $91.31 credit (including applicable tax) against the outstanding final bill of $106.57 under Account [redacted]. The balance is now reduced to $15.26. Verizon apologizes for the oversight. Please be further advised that as a precaution, upon receipt of the complaint, I forwarded the account to Verizon’s Final Accounts Department to remove the account from outside collection agency for 30 days while the dispute was pending. I was further advised that the account was not credit-reported.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] has requested we call him regarding an order that was placed on his account. He claims he did not place this order and is repeatedly hung up on by representatives when he calls to discuss the issue. We attempted to call Mr. [redacted] at ###-###-#### on May 16, 2016 and again on May 18, 2016 but we were unable to reach him. Our records indicate an order was placed on our website (ORD[redacted]0) for a Sony PlayStation 4 500GB Console & Call of Duty: Black Ops III Bundle, with a two year service plan on April 6, 2016. Records indicate this order was cancelled per a customer request on the same day. A second order for the PlayStation was placed on our website on April 6, 2016, (ORD[redacted]2) and a request was made to cancel the order on April 11, 2016. We were unable to cancel the order as it had already shipped to 10007 NE 125th Lane Kirkland, WA with a tracking number of 1Z04XY[redacted]934. We were able to successfully cancel the two year service plan. When credit was given to cancel the two year service plan, a representative also inadvertently credited the amount for the PlayStation that had already shipped. Since our records indicate Mr. [redacted] has the PlayStation in his possession, his account was charged $490.98 for the cost of the PlayStation on May 18, 2016. In addition, we have replaced the two year service plan on the PlayStation that Mr. [redacted] has in his possession (ORD[redacted]8). If Mr. [redacted] no longer wishes to have the two year service plan, he may contact us to cancel and receive a full refund. On April 11, 2016 a third PlayStation was ordered via our website (ORD[redacted]6). This order was returned on April 26, 2016 and a credit was issued in the amount of $490.98. Our records indicate Mr. [redacted] spoke to several representatives on May 5, 2016. Our investigation confirms Mr. [redacted] was not transferred to a supervisor as requested, however we did not find that a representative disconnected a call. If Mr. [redacted] would like to discuss this matter further, he may contact our Executive Care Team directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Dear [redacted],Verizon has investigated the matters linked to this complaint and has found that we are unable to analyze billing for this account because it is now with a collections agency. The address where service was provided for this account was [redacted].This account has now been sold to Debt Recovery Solutions. Unfortunately, it is no longer a Verizon account. Any questions or disputes must now be addressed to Debt Recovery Solutions at ###-###-####. I have advised [redacted] to contact the collections agency and to ask them about their process of handling this dispute. I have also left my work number with [redacted] so that I can still assist her with this specific case. We hope this information assists you with this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11784487, and find that this resolution is satisfactory to me. I did receive the mailing that they said they sent out after
I contacted you. Everything was manually typed with handwritten notations and
codes on it and a return label. The handwritten notations appeared to be
instructions on how to process the return once they receive it. Without a
computer generated packing slip it looks like they have to figure out what to
do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please be advised Verizon has tried to make contact with [redacted] to educate him on the email re received in reference to paying $2.80 for a maintenance or to purchase a Verizon router or one of his own with no success.
CONFIDENTIAL COMMUNICATION June 13, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she does not know of a [redacted] and that the proof of payment she sent us only has her name, [redacted], on it. She believes we typed the account number incorrectly and credited the payment to the wrong person. Ms. [redacted] also states she doesn’t appreciate being on speaker phone with our company, in which she also heard someone at our company say “who cares” about her account. Ms. [redacted] requests we correct our error, credit her account, stop damaging her credit and do the right thing. As previously stated, our records indicate the payment was sent to us with [redacted] Robert’s account payment stub, as attached in our previous response. We are unable to make an exception to the policies and procedures set in place for Fingerhut, which states we are unable to move payments that are sent to us with a specific account stub. Additionally, our records indicate that [redacted] has listed the same address on his account as [redacted]’ address. We apologize that Ms. [redacted] overheard a representative make an unprofessional and unkind remark while on the phone with her. We take these complaints very seriously, as it is Fingerhut’s objective to provide exceptional customer service in all interactions with our customers. Any information Ms. [redacted] can provide regarding this incident would be helpful to us - such as date and time of the call, and/or representative’s name. Ms. [redacted] may call ###-###-#### to provide this information to us, and we can further investigate this matter further. As previously stated, a minimum payment of $468.80 is due by June 15, 2016. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will be able to accept their answer as resolved once they fulfill their promise on the [redacted] of January. Since the promised date has been delayed several times I would like to make sure before I close this complaint. In the past the promised date was November [redacted] 2015 and then was December [redacted] 2015
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
thank you so much Dan!!!
Upon receipt of the complaint filed Verizon reviewed the consumer’s account. The consumer expressed concern regarding promotions they were honored when renewing their Verizon agreement. On 7/*/17 the consumer renewed their 2 year agreement with Verizon FiOS. The contract renewal...
provided the consumer with a reduced rate on the Starz movie package, the package is $15.00 monthly and the consumer is getting a $7.00 discount thru 7/**/18. The consumer received HBO free for 3 months as a customer loyalty offer. On 9/**/17 the consumer was billed $100.00 for unreturned equipment and the charge was then removed on 10/*/17 as we adjusted the charge in full for $108.88. On 11/**/17 Verizon spoke with the consumer and went over their monthly billing and discounts, no changes were made to the account. The consumer has our contact information should they have any further concerns.
We spoke with the customer on September *, 2015 to advise we are in receipt of the complaint and the issue was referred to the appropriate department to review & investigate. The customer is moving to another address where High Speed Internet is available. The customer has FiOS ...
Double Play-FiOS TV & FiOS Internet 50/50 under a 24 month contract which expires on September *, 2016. The customer spoke with our representative on September *, 2015 prior to the move and she was advised there would be an Early Termination Fee. No changes were made to the account. Our representative spoke with the customer on September * and confirmed the new address supports High Speed Internet at 3Mbps data speed. The customer. It was explained that she is under a 24 month agreement which expires on September *, 2014 and she is receiving a $15.00 monthly discount as a result of the 24 month agreement. There are 12 months remaining on the contract. The customer is dissatisfied that her request to waive the Early Termination Fee was denied..
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about opening a Verizon account. Please be advised that our Billing Investigation Team was able to speak with [redacted]...
to better assist with this account issue. [redacted]’s was originally denied service due to his name and social being linked to other accounts with the same name. We were able to receive the requested documents from [redacted] and account has been updated not to associate him with the past due balance. His order has been requested to be released and noted to be disassociated with said account. A letter has been sent to him verifying such. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Upon receipt of this secondary complaint I advised [redacted] as soon as the equipment is registered in the warehouse she will be credited for the charge. Ms understood and an will call me back directly should she have any concerns in the future
[redacted] Case [redacted] As the customer advised; there is already a new owner at her old address; a workaround was suggested. We offered to establish a new Data account at a different Verizon address in the customer’s name. Once this was complete Verizon would proceed with converting the data to VerizonYourDomain. Per our conversation on July **, 2015 with the customer, a new request has been submitted to expedite and reverse the two amounts of $21.27 back to the credit card via emit id [redacted]. The total amount of credit reversed was $42.54 cancelling the refund check initially submitted. This credit would reflect on the credit card within 1-3 business days. We apologize for any inconvenience this may have caused the customer. We trust this information will assist in finally closing out this case. Sincerely, Laurene R. SW Executive Relations
CONFIDENTIAL COMMUNICATION
March 14, 2016
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from your...
office on behalf of Ms. [redacted], regarding recent payment activity and the balance on her WebBank/Fingerhut Advantage Credit Account.
We appreciate Ms. [redacted] letting us know she never received billing statements from us. As required by law, account holders carrying a balance with us are sent a monthly statement showing all required and pertinent information for a given billing cycle. They have the option to choose one of two statement delivery methods--a paper one sent regular mail or an electronic one sent to the email on file.
Our records confirm that Ms. [redacted] opted to receive her statements electronically at the email address ar[redacted]@outlook.com. It is possible our statements could have been routed to a 'spam' folder or other folder depending on Ms. [redacted]'s personal email settings and preferences. However, it is Ms. [redacted]'s responsibility to check for receipt of these statements.
Our records also indicate that whenever a payment was missed on Ms. [redacted]'s account, she received payment reminder calls from our Billing/Recovery Department. In many instances, she declined the offer to make a payment arrangement and indicated she would pay at a later time. However, Ms. [redacted]'s account would frequently go unpaid despite our reminders and efforts to help bring it current. For each missed payment, a late fee was assessed, and this was the primary reason Ms. [redacted]'s balance increased over time.
Ms. [redacted]'s account is paid current as of the date of this response, due to the $93.98 payment we received on March 2, 2016. The next payment due on her account will be on April 27, 2016 for $46.99.
As a goodwill gesture to Ms. [redacted], we have credited the most recent late fee of $37.00. It has already been applied to her account and will reflect on her next statement for her records. Allowing for this credit, Ms. [redacted]'s balance is correct and no further adjustments will be made. Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
I am rejecting this response because:
It does not address the actual main complaint because it does answer the actual question.
Upon receipt of the complaint, we spoke with the customer on November *, 2015 and stated the services were finally fixed and working as of September ** when the technician was on site. There were multiple repair tickets issued as well as changes to the service. Out of service...
credits were issued for the dates of installation in May until the date that the technician was on site in addition to a one time service call charge. We spoke with the customer on November ** and discussed the bill. She has working telephone service and the calls forwarded to the customer's cell phone which was initiated by the customer. At present the internet service is not working. It was explained the internet service is currently suspended due to a balance on the account A suspension notice was mailed on October ** advising of the past due balance which expired on October **. A payment was received on the account however there is a past due balance. Once the account is current, the internet service will be restored. As a follow up, a message was left on the customer's voice mail with our contact and an email was sent on November ** explaining the bill and charges.
Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter for our response as we have reached the 2,000...
max characters allowed. Sincerely, Vi [redacted]Executive Care Team VF/rg
Please be advised that neither a Verizon billing consultant nor I were successful in speaking to [redacted]. That information notwithstanding, a billing investigation revealed that the customer’s set-up fee was supposed to have been waived. Specifically, account documentation...
confirms that a Verizon supervisor agreed to waive the $80 set-up fee of $80. Consequently, on March *, 2017, a Verizon billing consultant issued a $91.31 credit (including applicable tax) against the outstanding final bill of $106.57 under Account [redacted]. The balance is now reduced to $15.26. Verizon apologizes for the oversight. Please be further advised that as a precaution, upon receipt of the complaint, I forwarded the account to Verizon’s Final Accounts Department to remove the account from outside collection agency for 30 days while the dispute was pending. I was further advised that the account was not credit-reported.
CONFIDENTIAL COMMUNICATION May 23,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] has requested we call him regarding an order that was placed on his account. He claims he did not place this order and is repeatedly hung up on by representatives when he calls to discuss the issue. We attempted to call Mr. [redacted] at ###-###-#### on May 16, 2016 and again on May 18, 2016 but we were unable to reach him. Our records indicate an order was placed on our website (ORD[redacted]0) for a Sony PlayStation 4 500GB Console & Call of Duty: Black Ops III Bundle, with a two year service plan on April 6, 2016. Records indicate this order was cancelled per a customer request on the same day. A second order for the PlayStation was placed on our website on April 6, 2016, (ORD[redacted]2) and a request was made to cancel the order on April 11, 2016. We were unable to cancel the order as it had already shipped to 10007 NE 125th Lane Kirkland, WA with a tracking number of 1Z04XY[redacted]934. We were able to successfully cancel the two year service plan. When credit was given to cancel the two year service plan, a representative also inadvertently credited the amount for the PlayStation that had already shipped. Since our records indicate Mr. [redacted] has the PlayStation in his possession, his account was charged $490.98 for the cost of the PlayStation on May 18, 2016. In addition, we have replaced the two year service plan on the PlayStation that Mr. [redacted] has in his possession (ORD[redacted]8). If Mr. [redacted] no longer wishes to have the two year service plan, he may contact us to cancel and receive a full refund. On April 11, 2016 a third PlayStation was ordered via our website (ORD[redacted]6). This order was returned on April 26, 2016 and a credit was issued in the amount of $490.98. Our records indicate Mr. [redacted] spoke to several representatives on May 5, 2016. Our investigation confirms Mr. [redacted] was not transferred to a supervisor as requested, however we did not find that a representative disconnected a call. If Mr. [redacted] would like to discuss this matter further, he may contact our Executive Care Team directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Dear [redacted],Verizon has investigated the matters linked to this complaint and has found that we are unable to analyze billing for this account because it is now with a collections agency. The address where service was provided for this account was [redacted].This account has now been sold to Debt Recovery Solutions. Unfortunately, it is no longer a Verizon account. Any questions or disputes must now be addressed to Debt Recovery Solutions at ###-###-####. I have advised [redacted] to contact the collections agency and to ask them about their process of handling this dispute. I have also left my work number with [redacted] so that I can still assist her with this specific case. We hope this information assists you with this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11784487, and find that this resolution is satisfactory to me. I did receive the mailing that they said they sent out after
I contacted you. Everything was manually typed with handwritten notations and
codes on it and a return label. The handwritten notations appeared to be
instructions on how to process the return once they receive it. Without a
computer generated packing slip it looks like they have to figure out what to
do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please be advised Verizon has tried to make contact with [redacted] to educate him on the email re received in reference to paying $2.80 for a maintenance or to purchase a Verizon router or one of his own with no success.
CONFIDENTIAL COMMUNICATION June 13, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she does not know of a [redacted] and that the proof of payment she sent us only has her name, [redacted], on it. She believes we typed the account number incorrectly and credited the payment to the wrong person. Ms. [redacted] also states she doesn’t appreciate being on speaker phone with our company, in which she also heard someone at our company say “who cares” about her account. Ms. [redacted] requests we correct our error, credit her account, stop damaging her credit and do the right thing. As previously stated, our records indicate the payment was sent to us with [redacted] Robert’s account payment stub, as attached in our previous response. We are unable to make an exception to the policies and procedures set in place for Fingerhut, which states we are unable to move payments that are sent to us with a specific account stub. Additionally, our records indicate that [redacted] has listed the same address on his account as [redacted]’ address. We apologize that Ms. [redacted] overheard a representative make an unprofessional and unkind remark while on the phone with her. We take these complaints very seriously, as it is Fingerhut’s objective to provide exceptional customer service in all interactions with our customers. Any information Ms. [redacted] can provide regarding this incident would be helpful to us - such as date and time of the call, and/or representative’s name. Ms. [redacted] may call ###-###-#### to provide this information to us, and we can further investigate this matter further. As previously stated, a minimum payment of $468.80 is due by June 15, 2016. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
I am rejecting this response because:I do not care what they say. I do not now nor have I ever wanted this account. I want it closed!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will be able to accept their answer as resolved once they fulfill their promise on the [redacted] of January. Since the promised date has been delayed several times I would like to make sure before I close this complaint. In the past the promised date was November [redacted] 2015 and then was December [redacted] 2015
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
No new information provided. The company's position remains the same.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
thank you so much Dan!!!
Upon receipt of the complaint filed Verizon reviewed the consumer’s account. The consumer expressed concern regarding promotions they were honored when renewing their Verizon agreement. On 7/*/17 the consumer renewed their 2 year agreement with Verizon FiOS. The contract renewal...
provided the consumer with a reduced rate on the Starz movie package, the package is $15.00 monthly and the consumer is getting a $7.00 discount thru 7/**/18. The consumer received HBO free for 3 months as a customer loyalty offer. On 9/**/17 the consumer was billed $100.00 for unreturned equipment and the charge was then removed on 10/*/17 as we adjusted the charge in full for $108.88. On 11/**/17 Verizon spoke with the consumer and went over their monthly billing and discounts, no changes were made to the account. The consumer has our contact information should they have any further concerns.
We spoke with the customer on September *, 2015 to advise we are in receipt of the complaint and the issue was referred to the appropriate department to review & investigate. The customer is moving to another address where High Speed Internet is available. The customer has FiOS ...
Double Play-FiOS TV & FiOS Internet 50/50 under a 24 month contract which expires on September *, 2016. The customer spoke with our representative on September *, 2015 prior to the move and she was advised there would be an Early Termination Fee. No changes were made to the account. Our representative spoke with the customer on September * and confirmed the new address supports High Speed Internet at 3Mbps data speed. The customer. It was explained that she is under a 24 month agreement which expires on September *, 2014 and she is receiving a $15.00 monthly discount as a result of the 24 month agreement. There are 12 months remaining on the contract. The customer is dissatisfied that her request to waive the Early Termination Fee was denied..
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about opening a Verizon account. Please be advised that our Billing Investigation Team was able to speak with [redacted]...
to better assist with this account issue. [redacted]’s was originally denied service due to his name and social being linked to other accounts with the same name. We were able to receive the requested documents from [redacted] and account has been updated not to associate him with the past due balance. His order has been requested to be released and noted to be disassociated with said account. A letter has been sent to him verifying such. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Upon receipt of this secondary complaint I advised [redacted] as soon as the equipment is registered in the warehouse she will be credited for the charge. Ms understood and an will call me back directly should she have any concerns in the future