Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you, I greatly appreciate this matter being resolved. I only ask that this be removed from my credit report ASAP. TThank you!
I didn't get an letter for the company until after I filed an compliant and that is not the way to do business. Why is the company running my credit all the time and I'm paying them on time each month.. Not the way to do business at all.. Not a satisfied customer.
Please be advised Verizon added the lifeline plan on August **, 2015 with an effective billing date of August **, 2015 when we received the signed papers. I spoke to [redacted] today to confirm this information and no further assistance needed. . We trust this provides your office...
with the information required in this matter. Thank you, Ms. Morse Sr. Analyst Verizon Executive Relations
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. As part of our in-depth review of Ms. [redacted]’s account, we contacted our partner, Teleflora, on behalf of Ms. [redacted]. Per Teleflora, the florist made multiple attempts to deliver the flowers but the recipient was not home. In addition to the florist leaving door tags for the recipient, the florist also made several phone calls to the recipient regarding the delivery. When the florist was contacted by the recipient the delivery was completed on February 15, 2016. Teleflora also advised they have no record of advising Ms. [redacted] that a full refund would be completed. Teleflora issued the credit for $9.99 prior to charge being submitted to Fingerhut. The initial total for the flowers was $77.13. The amount Teleflora submitted to Fingerhut for billing purposes was $67.14 after the discount of $9.99 was applied by Teleflora. On Ms. [redacted]’s March 13, 2016 billing statement there are two charges from Teleflora. One charge for $60.44 on February 14, 2016 and one charge totaling $67.14 on February 15, 2016. As a courtesy, Teleflora has issued a full credit in the amount of $67.14 which matches the amount she was billed on her Fingerhut account. Ms. [redacted] will see the credit reflected on a future billing statement. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Subsequent to contacting the customer and forwarding her concerns to Verizon's Financial Services Department for attention and escalation of resolution, I was advised that the refund for $348.40 was approved today, February **, 2016. The Refund Disbursement Facility will not permit expediting...
the request. However, the refunds are now processed as an ACH (automated clearing house) transaction first. With the ACH, the payment should be back in the customer's account possibly by Friday or Tuesday, February **, 2016. I contacted [redacted] and conveyed this information to her. She understood the process given her professional background. [redacted] has my callback information should the refund not be received within seven days. [redacted] was satisfied.
CONFIDENTIAL COMMUNICATION March 6, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry, she states that she contacted Fingerhut on February 23, 2017, with inquiry as to why she was billed interest for 2 months after the payments were deferred. Ms. [redacted] states that she felt that the representative she spoke with was rude and cut her off while speaking. Ms. [redacted] asked if she would pay her balance in full, could she have the interest waived that she did not know about. We have reviewed the phone call that occurred between Ms. [redacted] and our customer service representative. In the call, the representative did explain to Ms. [redacted] that all accounts are charged interest, and that our deferment plans are intended to give our customers a period of time where they have no payments due. The representative explained that the information about our deferment plans can be located on the cover of the catalog under the promotion, which states: “Interest will be billed to your account starting on the purchase date. Interest will be added monthly, but no payments on this purchase are due during the deferral period. You will still be responsible for the interest billed, even if the Deferred Balance is paid off before the expiration date.” We apologize the interaction Ms. [redacted] had with one of our employees did not meet her expectations. Her report of unacceptable service from one of our agents is regrettable. Our representatives are accountable to meet our professional standards. Please understand that Ms. [redacted]’ account is an interest-bearing, revolving credit account and is subject to accrued interest charges whenever a balance is carried month to month. The account is also subject to late fees if payment is not received by the specified date or is less than the required minimum due shown on the statement. For these reasons and further close review of Ms. [redacted]’ account, her balance as of this response is fully accurate. As the information related to the deferral is made available to the customer at the time of purchase, we will not be removing any interest related to purchases Ms. [redacted] is responsible for. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg
Our technical support team left multiple messages for [redacted] to please contact us so that we may identify the specific issues with his service that have yet to be resolved and work with him towards a resolution. He did not return their calls. We did however issue courtesy credits to his...
account of $45.62 on April **, 2016 and another $25 on May *. 2016. [redacted] will need to contact and work with out technical support team and we look forward to his returning their calls."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I had a total of 4 appointments with a Verizon Technician scheduled. To receive an offer of a one time credit of $50.00 for the technician who failed to show up and to disregard the other 3 previous technicians, who failed to complete the work successfully is an insult and an embarrassment to Verizon. Yes the order was originally started online because that is what the Verizon representative told me to do the night before when I called to get information about the advertisement. He told me I'd get the best deal if I selected what programs I wanted and saved it into my cart but not to order it but to call him back the next day and he would finalize everything and set up my installation appointment so I'm glad you brought that up. I'm requesting at the minimum of a $50.00 for the 3 failed technicians for wasted my time and emotional distress it caused my family. $150.00 one time credit would be more appropriate. And the 10.00 credit is being applied to my account for the extender but I still was charged $100.00 for it, which they failed to mention. Really if your going to point out things be sure your well informed about it otherwise you will look incompetent when you are called out on it. Please check your telephone recorded and you will see I spoke with a Verizon representative the night before I placed my order the next day. And check my bill for the 100.00 charge for the extender and that is why your offer of $50.00 is tejected and insulting for what I went through.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION August 8, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received on behalf of Mr. [redacted]. We fully understand Mr. [redacted]’s frustration with this issue, which is why we appreciate his patience and understanding in this matter. We are confident that in this instance the steps we have taken will permanently and successfully cease all future mailings to him, we again apologize for any inconvenience Mr. [redacted] has experienced. However, should Mr. [redacted] receive mail from us after the 6-8 week timeframe, he should contact our Executive Care Department directly at [email protected] or via phone at ###-###-#### and we will respond within 24 hours. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Initial Business Response /* (1000, 5, 2016/02/04) */
CONFIDENTIAL COMMUNICATION
February 4, 2016
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We take claims of unauthorized account activity very seriously and have reviewed Ms. [redacted]'s claim. The account matching Ms. [redacted]'s name and other personal information was referred to our Credit Risk Department for investigation who advised us that they were already in contact with Ms. [redacted] regarding the issue.
On January 29, 2016 a Credit Risk representative spoke with Ms. [redacted] and explained to her that the account had been marked as fraud and that an affidavit of unordered merchandise sent for her to complete and return to us for our records. Additionally, she was informed that a pre-paid return label was sent so she could return the merchandise at no expense to her. If the merchandise is not returned, Ms. [redacted] was correctly informed that we would require a police report to finalize the investigation and relieve her of the debt.
Our records indicate a total of three items were sent to Ms. [redacted]'s address: an Alcove Fast Dry 10-Piece Towel Set, an Origami Paper Kit, and a Miraclebody by Sandra D. Ankle Jean. She can return these items using the prepaid label that was sent to her.
Ms. [redacted] can fax the completed affidavit to [redacted], Attn: Credit Risk/Fraud. Once the affidavit and items are returned, we will finalize the investigation and notify Ms. [redacted] by mail of the outcome, including any corrective adjustments made to her credit files. She should allow up to 15 days from the date she sends back the merchandise and affidavit for this process to be completed.
We appreciate Ms. [redacted]'s ongoing patience and cooperation with our efforts to resolve this matter.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Verizon has tried on several occasions to contact [redacted] with no success. Customer's 10/**/16 bill included [redacted] charges for [redacted]. If the customer cancelled [redacted] service on 10/**/16 as stated there would be no refund due. The customer would have used the service for the full cycle.
[redacted] is requesting additional credits. All additional credit has been sustained per the previous Revdex.com response. Per Verizon records [redacted] was out of service from 9/*/15 thru 10/*/15.
CONFIDENTIAL COMMUNICATION January 25, 2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she is stating that she does not see the $25.00 credited to her account. Ms. [redacted] is showing a cancelled payment of $25.00. We have checked Ms. [redacted]’s account further and can confirm that on the second page of her monthly statements, the payments processed and the credit given for the duplicated payment are appearing. On Ms. [redacted]’s December 2016 statement, on page two, it shows both of the $25.00 payments, both made on December 2, 2016. On page two of Ms. [redacted]’s January 2017 statement it also shows an adjustment for a payment of $25.00 processed on December 16, 2016. This is the reversal of the second payment. We have investigated the screenshot Ms. [redacted] included with her complaint, and apologize for the confusion as we are displaying the most recent activity relative to the payments that occurred that day. We appreciate Ms. [redacted] sharing her feedback with us. Ms. [redacted] shows a cancelled payment on her bank transactions. The transaction shows cancelled as this was the payment that was reversed. We apologize for any inconvenience this may have caused to Ms. [redacted]. If she has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please be advised, Verizon has spoken with the consumer and issued an order to disconnect services under telephone number ending #[redacted] and #[redacted]. A request has been placed to back date the billing on the account. Verizon is currently waiting for the final billing to generate. Verizon has a follow up...
set on the account to ensure the account balance has been zeroed out. Verizon has agreed to follow up directly with the consumer within approximately 2 weeks. Direct contact information has been provided to the consumer should he have any questions/concerns in the interim.
Our investigation determined that the services were activated on March *, 2017 - FIOS digital voice with internet & TV and HBO for $19.99 per month. The service was terminated at the customer's request on September **, 2015 when customer informed that he was moving south and wanted the...
services terminated. We provided and billed the $19.99 monthly charge for the HBO for all 7 months. The HBO was apparently suppose to be provided for 12 months at no charge. In order to honor the offer it required us to manually adjust the monthly charges. The monthly rate totaled $20.61 with taxes and surcharges. We had issued did find credits of $61.83 (3 months) on the July bill; $20.61 credit on the August bill; $20.61 credit on the September bill for the HBO charges. In addition to the $10.66 prorated credit provided on the October bill (total credit $103.05). In November the customer was billed for an unreturned STB but then the charge of $381.82 was adjusted on July *, 2016 when we processed the return of the equipment. On September *, 2017 we issued additional credit of $51.17 to the account. The credit was to provide full credit of the HBO monthly charge for the 7 months of service. Once the credit processes the final bill balance is $51.42. We sincerely apologize for the problems encountered and appreciate this being brought to our attention.
I am rejecting this response because:
It seems to be corrected for time being. Should I receive anything in additional it will be considered as harassment and I will contact an attorney about possible suit.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Ms. [redacted] indicates she placed an order for a zebra print chair and upon receiving it there was a cut in the fabric of the chair and the Styrofoam was leaking out into the box. Ms. [redacted] states she contacted Fingerhut to resolve the issue and was advised she could return the item with the shipping label that was provided within 30 days. Ms. [redacted] indicates the item was a gift. Ms. [redacted] is requesting expedited shipping on the exchange. Our records indicate Ms. [redacted] contacted us on December 27, 2016 and advised us the item was received damaged and requested a package to return the item in as she no longer had the original shipping carton. This item shipped directly to Ms. [redacted] for our vendor. Ms. [redacted] was advised we have no way of sending packing materials for her to return the item in and explained she could use a different box to return the item in. The agent also advised we were unable to do an exchange for the item because it is out of stock. We sincerely apologize for any inconvenience this may have caused. Once the return is received full credit will be issued for the chair. The credit will be reflected on her monthly statement within 1-2 billing cycles after the return is received. Ms. [redacted] should continue making payments according to her monthly billing statement for the item she is not returning. If Ms. [redacted] has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
On 11/**/17, a representative spoke with the customer via chat and arranged for customer to exchange router at Verizon Local Package Center. [redacted] advised that he would pick up the router the next day. The representative also confirmed with the Network Team that the service was provisioned...
correctly for 1G. The representative arranged for a follow-up call with the customer so he could check the speeds once the service was hardwired to new router.On 11/**/17, the representative spoke with the customer and confirmed that he received the router and the service was working fine. The customer had no other concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you, I greatly appreciate this matter being resolved. I only ask that this be removed from my credit report ASAP. TThank you!
I didn't get an letter for the company until after I filed an compliant and that is not the way to do business. Why is the company running my credit all the time and I'm paying them on time each month.. Not the way to do business at all.. Not a satisfied customer.
Please be advised Verizon added the lifeline plan on August **, 2015 with an effective billing date of August **, 2015 when we received the signed papers. I spoke to [redacted] today to confirm this information and no further assistance needed. . We trust this provides your office...
with the information required in this matter. Thank you, Ms. Morse Sr. Analyst Verizon Executive Relations
CONFIDENTIAL COMMUNICATION April 25, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. As part of our in-depth review of Ms. [redacted]’s account, we contacted our partner, Teleflora, on behalf of Ms. [redacted]. Per Teleflora, the florist made multiple attempts to deliver the flowers but the recipient was not home. In addition to the florist leaving door tags for the recipient, the florist also made several phone calls to the recipient regarding the delivery. When the florist was contacted by the recipient the delivery was completed on February 15, 2016. Teleflora also advised they have no record of advising Ms. [redacted] that a full refund would be completed. Teleflora issued the credit for $9.99 prior to charge being submitted to Fingerhut. The initial total for the flowers was $77.13. The amount Teleflora submitted to Fingerhut for billing purposes was $67.14 after the discount of $9.99 was applied by Teleflora. On Ms. [redacted]’s March 13, 2016 billing statement there are two charges from Teleflora. One charge for $60.44 on February 14, 2016 and one charge totaling $67.14 on February 15, 2016. As a courtesy, Teleflora has issued a full credit in the amount of $67.14 which matches the amount she was billed on her Fingerhut account. Ms. [redacted] will see the credit reflected on a future billing statement. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Subsequent to contacting the customer and forwarding her concerns to Verizon's Financial Services Department for attention and escalation of resolution, I was advised that the refund for $348.40 was approved today, February **, 2016. The Refund Disbursement Facility will not permit expediting...
the request. However, the refunds are now processed as an ACH (automated clearing house) transaction first. With the ACH, the payment should be back in the customer's account possibly by Friday or Tuesday, February **, 2016. I contacted [redacted] and conveyed this information to her. She understood the process given her professional background. [redacted] has my callback information should the refund not be received within seven days. [redacted] was satisfied.
CONFIDENTIAL COMMUNICATION March 6, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry, she states that she contacted Fingerhut on February 23, 2017, with inquiry as to why she was billed interest for 2 months after the payments were deferred. Ms. [redacted] states that she felt that the representative she spoke with was rude and cut her off while speaking. Ms. [redacted] asked if she would pay her balance in full, could she have the interest waived that she did not know about. We have reviewed the phone call that occurred between Ms. [redacted] and our customer service representative. In the call, the representative did explain to Ms. [redacted] that all accounts are charged interest, and that our deferment plans are intended to give our customers a period of time where they have no payments due. The representative explained that the information about our deferment plans can be located on the cover of the catalog under the promotion, which states: “Interest will be billed to your account starting on the purchase date. Interest will be added monthly, but no payments on this purchase are due during the deferral period. You will still be responsible for the interest billed, even if the Deferred Balance is paid off before the expiration date.” We apologize the interaction Ms. [redacted] had with one of our employees did not meet her expectations. Her report of unacceptable service from one of our agents is regrettable. Our representatives are accountable to meet our professional standards. Please understand that Ms. [redacted]’ account is an interest-bearing, revolving credit account and is subject to accrued interest charges whenever a balance is carried month to month. The account is also subject to late fees if payment is not received by the specified date or is less than the required minimum due shown on the statement. For these reasons and further close review of Ms. [redacted]’ account, her balance as of this response is fully accurate. As the information related to the deferral is made available to the customer at the time of purchase, we will not be removing any interest related to purchases Ms. [redacted] is responsible for. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg
Our technical support team left multiple messages for [redacted] to please contact us so that we may identify the specific issues with his service that have yet to be resolved and work with him towards a resolution. He did not return their calls. We did however issue courtesy credits to his...
account of $45.62 on April **, 2016 and another $25 on May *. 2016. [redacted] will need to contact and work with out technical support team and we look forward to his returning their calls."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I had a total of 4 appointments with a Verizon Technician scheduled. To receive an offer of a one time credit of $50.00 for the technician who failed to show up and to disregard the other 3 previous technicians, who failed to complete the work successfully is an insult and an embarrassment to Verizon. Yes the order was originally started online because that is what the Verizon representative told me to do the night before when I called to get information about the advertisement. He told me I'd get the best deal if I selected what programs I wanted and saved it into my cart but not to order it but to call him back the next day and he would finalize everything and set up my installation appointment so I'm glad you brought that up. I'm requesting at the minimum of a $50.00 for the 3 failed technicians for wasted my time and emotional distress it caused my family. $150.00 one time credit would be more appropriate. And the 10.00 credit is being applied to my account for the extender but I still was charged $100.00 for it, which they failed to mention. Really if your going to point out things be sure your well informed about it otherwise you will look incompetent when you are called out on it. Please check your telephone recorded and you will see I spoke with a Verizon representative the night before I placed my order the next day. And check my bill for the 100.00 charge for the extender and that is why your offer of $50.00 is tejected and insulting for what I went through.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION August 8, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received on behalf of Mr. [redacted]. We fully understand Mr. [redacted]’s frustration with this issue, which is why we appreciate his patience and understanding in this matter. We are confident that in this instance the steps we have taken will permanently and successfully cease all future mailings to him, we again apologize for any inconvenience Mr. [redacted] has experienced. However, should Mr. [redacted] receive mail from us after the 6-8 week timeframe, he should contact our Executive Care Department directly at [email protected] or via phone at ###-###-#### and we will respond within 24 hours. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Initial Business Response /* (1000, 5, 2016/02/04) */
CONFIDENTIAL COMMUNICATION
February 4, 2016
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We take claims of unauthorized account activity very seriously and have reviewed Ms. [redacted]'s claim. The account matching Ms. [redacted]'s name and other personal information was referred to our Credit Risk Department for investigation who advised us that they were already in contact with Ms. [redacted] regarding the issue.
On January 29, 2016 a Credit Risk representative spoke with Ms. [redacted] and explained to her that the account had been marked as fraud and that an affidavit of unordered merchandise sent for her to complete and return to us for our records. Additionally, she was informed that a pre-paid return label was sent so she could return the merchandise at no expense to her. If the merchandise is not returned, Ms. [redacted] was correctly informed that we would require a police report to finalize the investigation and relieve her of the debt.
Our records indicate a total of three items were sent to Ms. [redacted]'s address: an Alcove Fast Dry 10-Piece Towel Set, an Origami Paper Kit, and a Miraclebody by Sandra D. Ankle Jean. She can return these items using the prepaid label that was sent to her.
Ms. [redacted] can fax the completed affidavit to [redacted], Attn: Credit Risk/Fraud. Once the affidavit and items are returned, we will finalize the investigation and notify Ms. [redacted] by mail of the outcome, including any corrective adjustments made to her credit files. She should allow up to 15 days from the date she sends back the merchandise and affidavit for this process to be completed.
We appreciate Ms. [redacted]'s ongoing patience and cooperation with our efforts to resolve this matter.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Verizon has tried on several occasions to contact [redacted] with no success. Customer's 10/**/16 bill included [redacted] charges for [redacted]. If the customer cancelled [redacted] service on 10/**/16 as stated there would be no refund due. The customer would have used the service for the full cycle.
[redacted] is requesting additional credits. All additional credit has been sustained per the previous Revdex.com response. Per Verizon records [redacted] was out of service from 9/*/15 thru 10/*/15.
CONFIDENTIAL COMMUNICATION January 25, 2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she is stating that she does not see the $25.00 credited to her account. Ms. [redacted] is showing a cancelled payment of $25.00. We have checked Ms. [redacted]’s account further and can confirm that on the second page of her monthly statements, the payments processed and the credit given for the duplicated payment are appearing. On Ms. [redacted]’s December 2016 statement, on page two, it shows both of the $25.00 payments, both made on December 2, 2016. On page two of Ms. [redacted]’s January 2017 statement it also shows an adjustment for a payment of $25.00 processed on December 16, 2016. This is the reversal of the second payment. We have investigated the screenshot Ms. [redacted] included with her complaint, and apologize for the confusion as we are displaying the most recent activity relative to the payments that occurred that day. We appreciate Ms. [redacted] sharing her feedback with us. Ms. [redacted] shows a cancelled payment on her bank transactions. The transaction shows cancelled as this was the payment that was reversed. We apologize for any inconvenience this may have caused to Ms. [redacted]. If she has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please be advised, Verizon has spoken with the consumer and issued an order to disconnect services under telephone number ending #[redacted] and #[redacted]. A request has been placed to back date the billing on the account. Verizon is currently waiting for the final billing to generate. Verizon has a follow up...
set on the account to ensure the account balance has been zeroed out. Verizon has agreed to follow up directly with the consumer within approximately 2 weeks. Direct contact information has been provided to the consumer should he have any questions/concerns in the interim.
Our investigation determined that the services were activated on March *, 2017 - FIOS digital voice with internet & TV and HBO for $19.99 per month. The service was terminated at the customer's request on September **, 2015 when customer informed that he was moving south and wanted the...
services terminated. We provided and billed the $19.99 monthly charge for the HBO for all 7 months. The HBO was apparently suppose to be provided for 12 months at no charge. In order to honor the offer it required us to manually adjust the monthly charges. The monthly rate totaled $20.61 with taxes and surcharges. We had issued did find credits of $61.83 (3 months) on the July bill; $20.61 credit on the August bill; $20.61 credit on the September bill for the HBO charges. In addition to the $10.66 prorated credit provided on the October bill (total credit $103.05). In November the customer was billed for an unreturned STB but then the charge of $381.82 was adjusted on July *, 2016 when we processed the return of the equipment. On September *, 2017 we issued additional credit of $51.17 to the account. The credit was to provide full credit of the HBO monthly charge for the 7 months of service. Once the credit processes the final bill balance is $51.42. We sincerely apologize for the problems encountered and appreciate this being brought to our attention.
I am rejecting this response because:
It seems to be corrected for time being. Should I receive anything in additional it will be considered as harassment and I will contact an attorney about possible suit.
CONFIDENTIAL COMMUNICATION January 12, 2017...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Ms. [redacted] indicates she placed an order for a zebra print chair and upon receiving it there was a cut in the fabric of the chair and the Styrofoam was leaking out into the box. Ms. [redacted] states she contacted Fingerhut to resolve the issue and was advised she could return the item with the shipping label that was provided within 30 days. Ms. [redacted] indicates the item was a gift. Ms. [redacted] is requesting expedited shipping on the exchange. Our records indicate Ms. [redacted] contacted us on December 27, 2016 and advised us the item was received damaged and requested a package to return the item in as she no longer had the original shipping carton. This item shipped directly to Ms. [redacted] for our vendor. Ms. [redacted] was advised we have no way of sending packing materials for her to return the item in and explained she could use a different box to return the item in. The agent also advised we were unable to do an exchange for the item because it is out of stock. We sincerely apologize for any inconvenience this may have caused. Once the return is received full credit will be issued for the chair. The credit will be reflected on her monthly statement within 1-2 billing cycles after the return is received. Ms. [redacted] should continue making payments according to her monthly billing statement for the item she is not returning. If Ms. [redacted] has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
On 11/**/17, a representative spoke with the customer via chat and arranged for customer to exchange router at Verizon Local Package Center. [redacted] advised that he would pick up the router the next day. The representative also confirmed with the Network Team that the service was provisioned...
correctly for 1G. The representative arranged for a follow-up call with the customer so he could check the speeds once the service was hardwired to new router.On 11/**/17, the representative spoke with the customer and confirmed that he received the router and the service was working fine. The customer had no other concerns.