Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
After contacting JOHN T.1. John T refuses to give me exact timing of the PPV order. Just stating I order on May [redacted] and if I didnt order somebody else order in the house. Because I had to click "OK" 3 times to get the order. 2. When I stated that on May [redacted] I was alone in the house on May [redacted] and also have password protection for PPV that John T accuses me that " if I am alone in the house why would I need password protection for PPV order" I had to kindly remind him that he accuses me of lying. I told him I need password protection so if a guess stay in my house they wont order PPV without my consent. And frankly its none of verizon business if I stay alone in my house I can't have password protection for PPV order. 3. I ask him to talk to his supervisor but he stated he the supervisor of customer executive and his decision final. Which I hardly doubt it but as consumer I feel my complaint are not resolve in better manner4. I have attached pdf of my conversation with verizon rep in their support forum giving me conflicting answer!Finally on May [redacted] 2015 Michael wrote this [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]. - MichaelSince John T concluded that I order the payper view event on May [redacted] not May [redacted]. Than it might be a mistake so by above statement I am eligible for refund since it might be accidental order was placed!!Also many consumer like me have the same problem about their forum please do a search [redacted]where verizon is accidentally charging for the PPV MAYWEATHER VS PACQUIAO Fight. Please do a search.
I demand please assign me better customer rep from verizon to resolve my issue as a paying consumer I have right to get details for the order inform they are statingI order and not get a answer "Our reps are not trained properly" does this mean I pay whatever you tell me too even thought I never order the PPV event.Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The location where the customer is requesting FiOS services is out of fibers. Additional fiber cable will need to be placed at this location to provide such service. At this time, Verizon does not have a anticipated date or timeframe as to when fiber will be available.
I am rejecting this response because: As I stated before Finger hut is who I order my merchandise from, I was not informed of safe line insurance nor did I agree to any term or condition of this insurance benefits I was not aware of the insurance being charge to me and because of my disabilities I do not need any of the benefits being offered. so no I did not contact safe line in the beginning. because finger hut is who I was dealing with and who was charging my account for the money. The fact is I inform finger hut to remove these charges from my account in July 2016 which they refuse to due. this money should be return to me or used as I request the payment toward the balance in December and no I will not pay the late fees charges for money being return because of illegal business practice. and no I did not filed for benefits because I was denied.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a PayCheck Direct Account. Mr. [redacted] would like his payment plan restored and an apology for being mistreated by a representative when he asked for and itemized email of the purchase order and payment history of his account. He was also transferred to an answering machine when asked to speak to a supervisor.
Initial Business Response /* (1000, 5, 2015/10/12) */
With the information provided by Mrs. [redacted] we were able to verify that the return was completed and I have applied credit to her account in the amount of $91.49. I have also processed a refund check in the amount of $29.63 which is being...
mailed to her and she should receive within 7-10 days. I have left a voicemail message for Mrs. [redacted] with this information as well.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/23) */
On May **, 2016, I spoke with [redacted] and explained an email was sent explaining he would receive two Gift Cards, one $300.00 Verizon [redacted] Gift Card and one $300.00 [redacted] Gift Card. Once he chose which Gift Card he wanted to keep and activate, the other became null and void. [redacted]...
chose the Verizon [redacted] Gift Card which was issued in 2013. The transaction history for the gift card is held for one year after it has been used in its entirety. [redacted] insists he did not receive the [redacted] Gift Card and is trying to get the [redacted] Gift card activated. I explained the resolution and he is not satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The only thing I disagree with is the fact that the $15 credit towards my account has not yet been applied. I spoke with a lady in the executive office named Katerina who told me I'd have a $15 credit since I was charged $15 for going over my data allowance when I had no internet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because:
We saw no such thing about any of it. There was no 30 or 90 day anything.. I want this bill to be removed from our credit as we should not have to pay for defective merchandise. They can remove the train table from our credit score and it will be over.. That is best I am willing to do the patio set was paid for I am not paying for a table the whole side is loose and my son cant even play with
Revdex.com:
I will proceed and contiue to fight finger Hut on this because their lieing and should be aloud to get away with this!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A Verizon representative spoke with [redacted] on 2/**/17. The representative advised that the profile has been corrected to reflect 1 HD box and DVR service. The representative an adjustment of $52.05 to correct the billing which will appear on the bill dated 3/**/2017. The representative also...
increased the data speed to 100/100 and explained the billing. [redacted] had no further questions. Records show that [redacted] is in a contract expiring 12/**/2018.
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about the early termination fee charged after the disconnection of a Verizon FIOS bundle. [redacted] states he disconnected...
services within the 30 day money back guarantee window because he was unhappy with the internet speeds and his cable equipment. [redacted] feels he should not have to pay the early termination fee. However, Verizon noted the install was completed on 07/**/17 and the disconnection on 08/**/17. The duration actually reached a period of 30 days and the early termination fee was billed as such in the amount of $230. In addition, Verizon could not locate any repair notes related to trouble history for the internet or cable equipment. Upon review, Verizon attempted to reach [redacted] multiple times but we have been unsuccessful. Verizon has issued a good will adjustment for the early termination fee in the amount of $230. This adjustment will be displayed on the 09/**/17 billing statement resulting in a credit balance in the amount of $4.16. A refund check will be issued for the credit balance in the amount of $4.16 after a period of 30 days. Furthermore, I have sent a call me letter and left messages should [redacted] have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We will not consider this resolved until all refund amounts due have been physically received by us. Saying a refund check will be sent does not bring the complaint to a conclusion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]'s bundle has been rerated to a monthly rate of $151.34. The bill dated 8/*/16 will be for a prorated charge of approximately $155.65. Then for the next 11 months the monthly bill will be $151.34. This rerate does not extend or put [redacted] in a contract.
On 8/**/15, Verizon spoke with the customer and explained the billing. She now understands that she owes the$90.66. The account has not been credit reported and as of 8/**/15 removed from collections for 30days.
CONFIDENTIAL COMMUNICATION April 26, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to a follow-up inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Gettington credit account. We have included statements from November 19, 2014, December 19, 2014 and January 19, 2015. Ms. [redacted] states in her response she made the agreed upon payments on time while she was enrolled in an approved Consumer Credit Counseling Service (CCCS) program and her account still reported negatively while in the program. Ms. [redacted] further states she contacted Gettington numerous times to have the accounts past due status removed. Ms. [redacted]’s desired resolution is to have the negative reporting removed. As previously stated, our records indicate that on October 10, 2011, an application for credit was processed online using Ms. [redacted]’s name, address and social security number. An order was placed the same day with a representative for an Acer Iconia 10" 16GB Android Honeycomb 3.0 Tablet. The merchandise was shipped October 11, 2011 via FedEx to the same address as provided on the application. The last order, totaling $60.46, was placed on February 17, 2013. We have received multiple payments on this account from a checking account ending in 5824 in the name of [redacted]. The last payment received on November 4, 2014 for $93.64 brought the account to a current status. The statement dated November 19, 2014, showed a balance of $807.83, with a minimum payment of $82.00 due by December 15, 2014. No further payments were received towards the account. Our research indicates that Ms. [redacted] was set up on an approved CCCS program, for sixty months at $41.00 per month through American Consumer Credit, on May 19, 2013. Ms. [redacted] was dropped from the CCCS program on January 23, 2015 for non-payment. The unpaid balance of $855.44 charged off on April 16, 2015 and the account was sold to Jefferson Capital on April 30, 2015. Customers use CCCS arrangements to work with creditors to repay their debts. Some of the benefits customers enjoy through CCCS arrangements include lower interest rates, waiver of late fees and lower monthly payments. While in the CCCS program accounts will report to the credit bureau as “paying under partial payment agreement”. Please note, while customers are enrolled in a CCCS plan, their accounts remain in a “past due” status. Accounts may not show a current status unless the payments made are sufficient to “re-age” the account. Further questions regarding “on time” payments need to be directed to the CCCS Company. Our records reflect the only contact with Ms. [redacted], while she was enrolled in the CCCS plan, was an email received on January 20, 2014 which was a request for a due date change. Our investigation did not reveal any further contact with Ms. [redacted] until the receipt of the correspondence from the Revdex.com. An account review completed on April 6, 2016 confirms the credit bureaus are accurately reporting the account as Transfer/Sold or Purchased by Another Lender with a balance of zero. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has questions about what Jefferson Capital Services may be reporting, she may contact them directly at ###-###-####. Thank you for the opportunity to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures
7/26/16 Revdex.com of Minnesota 220 S River Ridge Circle Burnsville, MN 55337 RE: [redacted] Case: [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted]...
[redacted] regarding his wife’s Sahalie VIP Plus account. In the interest of customer confidentiality, we will send a response directly to the customer. Thank you for allowing us to explain. Sincerely, Brandi [redacted] Executive Care Team
CONFIDENTIAL COMMUNICATION August 11, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she recently returned an HP computer that was damaged, and we advised her that we issued an account credit for it but could not send an exchange, which is what she wanted. Then we further advised that if she wanted an exchange she would have to pay the full amount of $589.33. Ms. [redacted] states she wants an exchange but feels she should not have to be charged for it. Our records indicate that on June 3, 2016 Ms. [redacted] ordered an HP HD Windows 10 All-in-One Desktop Computer. On June 29, 2016, Ms. [redacted] notified us by phone that the computer was defective, and a shipping label was emailed to her to return it. We received it as a return on July 22, 2016 and issued an account credit on the same date for the merchandise price of $408.86. A credit for $59.99 was also issued for the 2-Year Extended Service Plan Ms. [redacted] had purchased for the computer. Records show Ms. [redacted] next contacted us via our web chat service on July 29, 2016, and the representative confirmed the computer was received and credited back to her account. Ms. [redacted] requested an exchange order be placed for the same item, and the representative explained she would be billed for the exchange as we had credited her for the original computer she returned. Ms. [redacted] disagreed that she should be billed for the exchange and decided not to have the exchange order placed. Ms. [redacted] called us later the same day, and again the phone representative advised her correctly that we were required to bill her for the exchange since she received credit for the return. Ms. [redacted] then authorized the representative to place the exchange order, which they did. The representative advised that they issued further credits covering the $40.98 original shipping cost and $23.95 return shipping fee for the damaged computer. We apologize for the delay issuing the shipping credits, as Fingerhut covers shipping costs in cases of defects and damages not caused by the customer. On July 29 2016, Ms. [redacted] had received credit for the full purchase price of the original order of $533.78. Records show that the exchange order computer was delivered to Ms. [redacted] on August 4, 2016. Her account has been billed for the exchange order’s total purchase price of $521.49 which includes the 2-Year Extended Service Plan. The current account balance of $649.10 is fully accurate as she has been credited in full for the returned computer and correctly billed for the exchange she received. Ms. [redacted] also had a balance on her account before she made the initial laptop purchase. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
An order confirmation was emailed to the customer listing both the Activation Fee and monthly router fee. The Activation Fee of $69.99 can be found under the section "What to Expect on Your 04/**/15 Bill". The $7.99 monthly Wireless Router charge can be found under the "Estimated Monthly Charges"...
section.The supervisor of the sales representative for this customer has advised that he quoted her a price ofapproximately $65.00 a month for internet service for Fios 25/25, router and taxes. The sales representative also stated that he told the customer that he would waived the $79.99 installation fee but there would be an activation fee.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
After contacting JOHN T.1. John T refuses to give me exact timing of the PPV order. Just stating I order on May [redacted] and if I didnt order somebody else order in the house. Because I had to click "OK" 3 times to get the order. 2. When I stated that on May [redacted] I was alone in the house on May [redacted] and also have password protection for PPV that John T accuses me that " if I am alone in the house why would I need password protection for PPV order" I had to kindly remind him that he accuses me of lying. I told him I need password protection so if a guess stay in my house they wont order PPV without my consent. And frankly its none of verizon business if I stay alone in my house I can't have password protection for PPV order. 3. I ask him to talk to his supervisor but he stated he the supervisor of customer executive and his decision final. Which I hardly doubt it but as consumer I feel my complaint are not resolve in better manner4. I have attached pdf of my conversation with verizon rep in their support forum giving me conflicting answer!Finally on May [redacted] 2015 Michael wrote this [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]. - MichaelSince John T concluded that I order the payper view event on May [redacted] not May [redacted]. Than it might be a mistake so by above statement I am eligible for refund since it might be accidental order was placed!!Also many consumer like me have the same problem about their forum please do a search [redacted]where verizon is accidentally charging for the PPV MAYWEATHER VS PACQUIAO Fight. Please do a search.
I demand please assign me better customer rep from verizon to resolve my issue as a paying consumer I have right to get details for the order inform they are statingI order and not get a answer "Our reps are not trained properly" does this mean I pay whatever you tell me too even thought I never order the PPV event.Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The location where the customer is requesting FiOS services is out of fibers. Additional fiber cable will need to be placed at this location to provide such service. At this time, Verizon does not have a anticipated date or timeframe as to when fiber will be available.
Attached is our letter of response regarding the case of [redacted]. If we can be of further assistance, please don't hesitate to contact us.
I am rejecting this response because: As I stated before Finger hut is who I order my merchandise from, I was not informed of safe line insurance nor did I agree to any term or condition of this insurance benefits I was not aware of the insurance being charge to me and because of my disabilities I do not need any of the benefits being offered. so no I did not contact safe line in the beginning. because finger hut is who I was dealing with and who was charging my account for the money. The fact is I inform finger hut to remove these charges from my account in July 2016 which they refuse to due. this money should be return to me or used as I request the payment toward the balance in December and no I will not pay the late fees charges for money being return because of illegal business practice. and no I did not filed for benefits because I was denied.
CONFIDENTIAL COMMUNICATION May 11, 2017 ...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a PayCheck Direct Account. Mr. [redacted] would like his payment plan restored and an apology for being mistreated by a representative when he asked for and itemized email of the purchase order and payment history of his account. He was also transferred to an answering machine when asked to speak to a supervisor.
Initial Business Response /* (1000, 5, 2015/10/12) */
With the information provided by Mrs. [redacted] we were able to verify that the return was completed and I have applied credit to her account in the amount of $91.49. I have also processed a refund check in the amount of $29.63 which is being...
mailed to her and she should receive within 7-10 days. I have left a voicemail message for Mrs. [redacted] with this information as well.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/23) */
On May **, 2016, I spoke with [redacted] and explained an email was sent explaining he would receive two Gift Cards, one $300.00 Verizon [redacted] Gift Card and one $300.00 [redacted] Gift Card. Once he chose which Gift Card he wanted to keep and activate, the other became null and void. [redacted]...
chose the Verizon [redacted] Gift Card which was issued in 2013. The transaction history for the gift card is held for one year after it has been used in its entirety. [redacted] insists he did not receive the [redacted] Gift Card and is trying to get the [redacted] Gift card activated. I explained the resolution and he is not satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The only thing I disagree with is the fact that the $15 credit towards my account has not yet been applied. I spoke with a lady in the executive office named Katerina who told me I'd have a $15 credit since I was charged $15 for going over my data allowance when I had no internet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because:
We saw no such thing about any of it. There was no 30 or 90 day anything.. I want this bill to be removed from our credit as we should not have to pay for defective merchandise. They can remove the train table from our credit score and it will be over.. That is best I am willing to do the patio set was paid for I am not paying for a table the whole side is loose and my son cant even play with
Revdex.com:
I will proceed and contiue to fight finger Hut on this because their lieing and should be aloud to get away with this!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A Verizon representative spoke with [redacted] on 2/**/17. The representative advised that the profile has been corrected to reflect 1 HD box and DVR service. The representative an adjustment of $52.05 to correct the billing which will appear on the bill dated 3/**/2017. The representative also...
increased the data speed to 100/100 and explained the billing. [redacted] had no further questions. Records show that [redacted] is in a contract expiring 12/**/2018.
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about the early termination fee charged after the disconnection of a Verizon FIOS bundle. [redacted] states he disconnected...
services within the 30 day money back guarantee window because he was unhappy with the internet speeds and his cable equipment. [redacted] feels he should not have to pay the early termination fee. However, Verizon noted the install was completed on 07/**/17 and the disconnection on 08/**/17. The duration actually reached a period of 30 days and the early termination fee was billed as such in the amount of $230. In addition, Verizon could not locate any repair notes related to trouble history for the internet or cable equipment. Upon review, Verizon attempted to reach [redacted] multiple times but we have been unsuccessful. Verizon has issued a good will adjustment for the early termination fee in the amount of $230. This adjustment will be displayed on the 09/**/17 billing statement resulting in a credit balance in the amount of $4.16. A refund check will be issued for the credit balance in the amount of $4.16 after a period of 30 days. Furthermore, I have sent a call me letter and left messages should [redacted] have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We will not consider this resolved until all refund amounts due have been physically received by us. Saying a refund check will be sent does not bring the complaint to a conclusion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]'s bundle has been rerated to a monthly rate of $151.34. The bill dated 8/*/16 will be for a prorated charge of approximately $155.65. Then for the next 11 months the monthly bill will be $151.34. This rerate does not extend or put [redacted] in a contract.
On 8/**/15, Verizon spoke with the customer and explained the billing. She now understands that she owes the$90.66. The account has not been credit reported and as of 8/**/15 removed from collections for 30days.
CONFIDENTIAL COMMUNICATION April 26, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to a follow-up inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Gettington credit account. We have included statements from November 19, 2014, December 19, 2014 and January 19, 2015. Ms. [redacted] states in her response she made the agreed upon payments on time while she was enrolled in an approved Consumer Credit Counseling Service (CCCS) program and her account still reported negatively while in the program. Ms. [redacted] further states she contacted Gettington numerous times to have the accounts past due status removed. Ms. [redacted]’s desired resolution is to have the negative reporting removed. As previously stated, our records indicate that on October 10, 2011, an application for credit was processed online using Ms. [redacted]’s name, address and social security number. An order was placed the same day with a representative for an Acer Iconia 10" 16GB Android Honeycomb 3.0 Tablet. The merchandise was shipped October 11, 2011 via FedEx to the same address as provided on the application. The last order, totaling $60.46, was placed on February 17, 2013. We have received multiple payments on this account from a checking account ending in 5824 in the name of [redacted]. The last payment received on November 4, 2014 for $93.64 brought the account to a current status. The statement dated November 19, 2014, showed a balance of $807.83, with a minimum payment of $82.00 due by December 15, 2014. No further payments were received towards the account. Our research indicates that Ms. [redacted] was set up on an approved CCCS program, for sixty months at $41.00 per month through American Consumer Credit, on May 19, 2013. Ms. [redacted] was dropped from the CCCS program on January 23, 2015 for non-payment. The unpaid balance of $855.44 charged off on April 16, 2015 and the account was sold to Jefferson Capital on April 30, 2015. Customers use CCCS arrangements to work with creditors to repay their debts. Some of the benefits customers enjoy through CCCS arrangements include lower interest rates, waiver of late fees and lower monthly payments. While in the CCCS program accounts will report to the credit bureau as “paying under partial payment agreement”. Please note, while customers are enrolled in a CCCS plan, their accounts remain in a “past due” status. Accounts may not show a current status unless the payments made are sufficient to “re-age” the account. Further questions regarding “on time” payments need to be directed to the CCCS Company. Our records reflect the only contact with Ms. [redacted], while she was enrolled in the CCCS plan, was an email received on January 20, 2014 which was a request for a due date change. Our investigation did not reveal any further contact with Ms. [redacted] until the receipt of the correspondence from the Revdex.com. An account review completed on April 6, 2016 confirms the credit bureaus are accurately reporting the account as Transfer/Sold or Purchased by Another Lender with a balance of zero. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has questions about what Jefferson Capital Services may be reporting, she may contact them directly at ###-###-####. Thank you for the opportunity to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures
7/26/16 Revdex.com of Minnesota 220 S River Ridge Circle Burnsville, MN 55337 RE: [redacted] Case: [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted]...
[redacted] regarding his wife’s Sahalie VIP Plus account. In the interest of customer confidentiality, we will send a response directly to the customer. Thank you for allowing us to explain. Sincerely, Brandi [redacted] Executive Care Team
Comenity Bank Owns and operates our Blair credit card accounts. Attached is their response.
CONFIDENTIAL COMMUNICATION August 11, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she recently returned an HP computer that was damaged, and we advised her that we issued an account credit for it but could not send an exchange, which is what she wanted. Then we further advised that if she wanted an exchange she would have to pay the full amount of $589.33. Ms. [redacted] states she wants an exchange but feels she should not have to be charged for it. Our records indicate that on June 3, 2016 Ms. [redacted] ordered an HP HD Windows 10 All-in-One Desktop Computer. On June 29, 2016, Ms. [redacted] notified us by phone that the computer was defective, and a shipping label was emailed to her to return it. We received it as a return on July 22, 2016 and issued an account credit on the same date for the merchandise price of $408.86. A credit for $59.99 was also issued for the 2-Year Extended Service Plan Ms. [redacted] had purchased for the computer. Records show Ms. [redacted] next contacted us via our web chat service on July 29, 2016, and the representative confirmed the computer was received and credited back to her account. Ms. [redacted] requested an exchange order be placed for the same item, and the representative explained she would be billed for the exchange as we had credited her for the original computer she returned. Ms. [redacted] disagreed that she should be billed for the exchange and decided not to have the exchange order placed. Ms. [redacted] called us later the same day, and again the phone representative advised her correctly that we were required to bill her for the exchange since she received credit for the return. Ms. [redacted] then authorized the representative to place the exchange order, which they did. The representative advised that they issued further credits covering the $40.98 original shipping cost and $23.95 return shipping fee for the damaged computer. We apologize for the delay issuing the shipping credits, as Fingerhut covers shipping costs in cases of defects and damages not caused by the customer. On July 29 2016, Ms. [redacted] had received credit for the full purchase price of the original order of $533.78. Records show that the exchange order computer was delivered to Ms. [redacted] on August 4, 2016. Her account has been billed for the exchange order’s total purchase price of $521.49 which includes the 2-Year Extended Service Plan. The current account balance of $649.10 is fully accurate as she has been credited in full for the returned computer and correctly billed for the exchange she received. Ms. [redacted] also had a balance on her account before she made the initial laptop purchase. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
An order confirmation was emailed to the customer listing both the Activation Fee and monthly router fee. The Activation Fee of $69.99 can be found under the section "What to Expect on Your 04/**/15 Bill". The $7.99 monthly Wireless Router charge can be found under the "Estimated Monthly Charges"...
section.The supervisor of the sales representative for this customer has advised that he quoted her a price ofapproximately $65.00 a month for internet service for Fios 25/25, router and taxes. The sales representative also stated that he told the customer that he would waived the $79.99 installation fee but there would be an activation fee.