We do agree with the customer and advised him that we can't stop the billing but we will follow up on the first bill and credit the first installment of $23.33 and then stop the 2nd & 3rd installment billings. Case closed.
Dear [redacted],[redacted] stated he should not be charged because of the quality of service he has received. [redacted] states service speed was so slow and it would intermittently drop. Upon reviewing the account we obtained notes that supported [redacted]'s argument in regards...
to the service issues. [redacted] states he even upgraded service to get a better connection but unsuccessful. We applied a onetime credit of $60.99 to [redacted]'s account which brought bill balance down to 0. Customer is fully aware of credit and satisfied. We trust this information will assist you in this complaint.
made by the business in reference to complaint ID [redacted], and find that this resolution ( if credit is applied to Fingerhut account) is satisfactory since I will need to go elsewhere to have the ring repaired. Thank you for allowing me to explain my situation with Fingerhut.[redacted]
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, John Intonato expressed concerns about the quote of charges related to his Verizon billing. Upon review, Verizon communicated with [redacted] and he expressed his dissatisfaction with our customer service experience. [redacted]’s monthly pricing was quoted at $194.94 but his February bill came in the amount of $467.04. [redacted] spoke with a representative who detailed the bill and explained the charges. Verizon advised the previous January bill did not have all the charges associated and when the February bill came, it added the charges from the previous month’s bill. [redacted] advised he was not informed of this and was not happy about the inconvenience. Because of the issues [redacted] has faced, Verizon applied a one-time good will credit of the highest amount totaling $60.06 to be applied no later than the March 2017 billing statement. Furthermore, I have left my number with [redacted] should he have any additional questions or concerns.
Subsequent to the complaint, a Verizon representative made contact with the customer who resolved the customer’s billing concerns. The customer agreed to a new contract for $84.99 50/50 internet Extreme HD (HBO/Showtime) FIOS Digital Voice bundle. The representative removed Sports and Showtime/Starz Package and added a $4.00/12 month local exchange credit offer. The customer inquired about the previous offer of $10.00/12 months; of which, the customer was informed due to the offered discount for contracted services, the account does not qualify for the $10.00/12 month discount. The effective date of change is September **, 2017. The customer was informed the bill date is the [redacted] of each month, with an estimated bill amount is $210.41. The customer was informed she will receive a prorated credit on the October *, 2017 bill statement; due to changes being made after the September *, 2017 bill date. The customer is satisfied.
Upon receipt of the complaint filed Verizon reviewed the consumer's account. The consumer expressed concern regarding upgrading their account to the FiOS Giga Bit Internet Service. Verizon’s technical support team worked on the technical issues that caused the delay in the ability to upgrade the consumer’s internet service to the Giga Bit Internet Service. On 8/**/17 Verizon placed an order to upgrade the consumer’s internet service which completed on 8/**/17. The consumer is now upgraded to the FiOS Giga Bit Internet Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was NEVER informed by Verizon that I would not be entitled to additional reward points. In fact, they stated that they would be returning my call and NEVER did. In addition to asking for additional reward points due to the inconvenience and delay and numerous back and forth communications because of Verizon; I originally was asking to be compensated via reward points for the actual money I had to pay for movies because they did not originally give me my entitled reward points. I had to pay for numerous movies because they did not provide me with my reward points. I am extremely frustrated that I have to keep going back and forth with this company and have lost time from work and money as a result of their incompetence. I expect them to make good on this and reward me points for my monetary losses in addition to the inconveniences I am still experiencing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advise Verizon credited 1ST bILL dated 03-**-16 for $40.29, will disc line and credited back to connection date of 3-**-16. Will follow up 04-** bill to make sure acct balance is zero.
July 13, 2016 Re: [redacted]ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding her enrollment in the Haband VIP Plus program. On July 13, 2016, we called Mrs. [redacted] to explain that...
after she made her February 24, 2015 purchase on Haband’s website, she was presented with an opportunity to save $15 off her next Haband purchase, simply for trying a membership in our Haband VIP plus program. At no time was Mrs. [redacted] ever obligated to accept this membership offer and her Haband purchase was not contingent upon her accepting the offer. To enroll in this program, Mrs. [redacted] clicked on the offer and was taken to a web page that fully described the terms, benefits, and costs of Haband VIP Plus. On this page she entered her email address, zip code and the “Join Now” button, activating a membership in Haband VIP Plus. Had Mrs. [redacted] skipped any one of these steps, no membership would have been established. Once enrolled, the customer has the option to cancel their membership at any time with no further obligation. The Haband VIP Plus membership was cancelled on June 20, 2016 and Mrs. [redacted] was fully refunded $241.51. This refund consists of the trial fee of $1.99 and sixteen months of the $14.97 monthly fee. The credit was issued on June 21, 216 to Visa Credit Card in which the payment was originally applied. Thank you for allowing us to assist and explain. Sincerely, Lea [redacted]Haband Customer Service Bluestem Brands, Inc.
Verizon's response remains. Verizon's records show the account had a balance of $166.45 and it was sold to Orion. The customer would need to contact Orion (the account purchaser) at phone number ###-###-#### regarding this matter. Verizon no longer has rights to the account. Verizon has not credit reported the customer. Several attempts were made to contact the customer via phone at the number provided by the customer. Verizon has not been successful in reaching the customer to discuss this matter further. The information has been provided to [redacted] via mail On 3/**/16, Verizon's representative made another attempt to contact the customer via phone at the number provided by the customer. A recording is currently on the line advising that the number is no longer in service. The number for Verizon's Escalation Team was provided to the customer via mail.
Verizon spoke with customer on 11/**/16. The customer was advised a new bill is showing as available and it shows HBO/Starz was removed and the account was issued a$24.17 credit back for the charge. However for the full month the customer should have been credited $26.25, the company credited the...
$2.08 difference. The customer had no additional questions of concerns.
Initial Business Response /* (1000, 5, 2015/11/25) */
CONFIDENTIAL COMMUNICATION
November 25, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate on October 14, 2014 Mr. [redacted] purchased a Samsung 48" 1080p LED Smart TV. On November 18, 2015 Mr. [redacted] contacted Fingerhut stating the TV was no longer working properly. A letter was sent to Mr. [redacted] advising him he would need to contact the manufacturer as we require returns to be made in accordance with our return policy which states:
"We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 180 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are non refundable. Computers, camcorders, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers' warranty. Software and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only."
For all concerns with this product Mr. [redacted] will need to contact the manufacturer, Samsung, at [redacted] Monday through Sunday 9AM to 9PM Eastern Standard Time.
The last payment we have received from Mr. [redacted] was on June 15, 2015. Due to severe delinquency his account was charged off on November 16, 2015. The current balance on Mr. [redacted]'s account is $1367.18. The minimum amount due by December 15, 2015 is $479.93. To make payment arrangements we ask he contacts our Payment Department at [redacted] Monday through Friday 7AM to 9PM.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, sent the TV to samsung like they requested samsung had TV for 27 days, when I got the TV back it DID NOT WORK..Called Fingerhut again, as was given the standard answer call samsung..Continued to pay $74.00 a month from October till June 10x74 =$740.00 with the idea of we can get this resolved also spent another $472 to have TV repaired, and its still not working properly..Spent 14 months trying to get this taken care of, have over 500 calls in, Fingerhut sends you to the collections department, then to customer service, and each time its the same call samsung..I have been laughed at hung up on, and been ridiculed for better than a year..Stopped paying on this in June simply because it has been a nightmare dealing with people who speak no english, its an impossibilty getting my point across, this has ruined my credit, because of this. As far as I'm concerned this debt is paid, in fact they owe me because I have to buy another TV, you google complaints against Fingerhut, there are thousands and all say the same thing..Please help me, this is driving me insane..
THANK YOU
Final Business Response /* (4000, 9, 2015/12/07) */
CONFIDENTIAL COMMUNICATION
December 3, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have previously stated the Samsung Smart TV Mr. [redacted] is referring to is out of our return policy timeframe.
We apologize for the frustration Mr. [redacted] has experienced while dealing with the manufacturer, Samsung. Unfortunately, we are unable to assist in concerns he has with the product. For any issues with this product, Mr. [redacted] needs to contact Samsung at [redacted].
We have not received any payments on Mr. [redacted]'s account since June 15, 2015. Due to severe delinquency, his account was charged off on November 16, 2015. The current balance on Mr. [redacted]'s account is $1367.18 with a minimum payment of $479.93 due by December 15, 2015.
Although we understand Mr. [redacted]'s frustration regarding this matter, it does not deviate from the fact that he has received merchandise from Fingerhut charged to his WebBank/Fingerhut Advantage Credit Account and remains responsible for the corresponding debt. Per the Terms and Conditions that were agreed upon when the WebBank/Fingerhut Advantage Credit Account, "If you fail to fulfill the terms of the credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies."
At this time we have provided all information we have available on this matter. Fingerhut considers this matter closed.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Upon receipt of this complaint we made attempts to reach [redacted]; leaving messages. Our Calls have not been returned but we have confirmed that [redacted] spoke with someone in customer service and they have given a $10 recurring adjustment for 12 months to make the price $29.99. ...
If [redacted] has any additional concerns/questions he can contact us directly * ###-###-####
CONFIDENTIAL COMMUNICATIONMarch 28, 2016Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337Re: Case # [redacted] – [redacted]Dear Ms. [redacted],I am writing in response to the further inquiry we received from your office on behalf of [redacted]. While we sympathize with Mr. [redacted], we maintain that the information recounted in our previous response was accurate. We understand Mr. [redacted]’s certainty in stating that he was not given NEW’s contact information until very recently. However, we have a copy of the email he sent on January 3, 2015, as well as the response we sent him in reply. Below is that email exchange in its entirety in descending order from January 3, 2015 to Mr. [redacted]’s same email address as the one on his inquiry:“Outgoing E-mail to Subject: Re: [redacted]: Product Questions - I didn't receive my extended service plan From: [email protected] To: [redacted] Cc: Bcc: Sent on: January 3, 2015 10:03:58 PM EST Dear [redacted]: We are sorry you are having issues with the Trio Stealth G2 Hype 7" 4GB Android Tablet. Please call NEW (National Extended Warranty) at [redacted] to obtain service. Your warranty contract number is [redacted]. We recently received a request to return RD647/Trio Stealth G2 Hype 7" 4GB Android Tablet. While customer satisfaction is very important to all of us at Fingerhut, we do require that returns be made in accordance with our Return Policy, which states: “We will issue an exchange or refund for most items returned in new condition within 30 days of receipt. Returns will not be accepted for credit after 90 days. Other product concerns must be handled under the manufacturer’s warranty. Shipping and handling charges are non-refundable. Returns postage is the responsibility of the customers. Music, movies, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only. Computers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators must be returned within 30 day home trial period. Products sold in sets must be returned as sets, partial returns will not be accepted. Personalized/customized and made-to-measure window treatment products may be returned for credit only if they are a damaged or defective. Exchanges are permitted for identical product only. Gift cards cannot be returned. Other restrictions may apply..” Due to the length of time passed since the item was ordered, we are unable to authorize the return. We apologize for any inconvenience this may cause. Sincerely, Jamail Fingerhut On 1/3/15 9:47 PM, [redacted] wrote: > Name: [redacted] > Email: [redacted] > Order Number: ORD0063511772 > Cr: [redacted] > FreshStart Flag: > Language Indicator: > Message: have been trying to get information on the extended plan we bought with this since we got it now we just want to return the whole thing and the product we have gotten nothing but the run around can we please be sent some return labels So we can return this as well as a confirmation that we will have a full refund of the product and the cost of the plan we bought? Otherwise I will be going to the Revdex.com. This tablet arrived to us cracked and has just gotten worse and worse Again, Mr. [redacted] should continue to work directly with NEW regarding any warranty claim issues, and with Jefferson Capital regarding the unpaid balance. Having provided all information available to us, we consider this matter closed. Sincerely,Vi [redacted]Executive Care TeamVF/ah Tell us why here...
I spoke with customer on [redacted] and apologized for the complications with his orders. I offered to have a new order for service placed. Unfortunately, at this time the customer did not agree to place a new order.
Please be advised, Verizon has reviewed the consumers account, records show the consumer was enrolled in Verizon’s autopay option. A stop payment was placed by the consumer on 2 payments (2/** & 3/*/17). The consumer was billed $30 for each returned payment. The returned payment fee is valid....
Upon receipt of the complaint filed, Verizon made multiple attempts to speak with the consumer regarding this matter. To date we have been unsuccessful in our attempts. A please call letter will be sent to the consumer in hopes of discussing this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As they wish then I'll see them in court having tried all other available methods for recourse.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We were not able to reach the customer after making several attempts. We suggest the customer contact us at their earliest convenience to discuss their concerns. A letter was mailed to the customer to address their concerns.
CONFIDENTIAL COMMUNICATION July 1, 2016 ...⇄#[redacted] �...⇄ Revdex.com of Minnesota �...⇄ Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] has requested that we drop all of the late charges applied to her account at the time she was unable to pay them, due to a family emergency. She states she can begin to make payments in July, if they are set to her previous monthly minimum amount. Due to the stage of delinquency of Ms. [redacted]’s account, she has not received a late fee since March 9, 2016. While we are unable to remove any late fees that have been applied to her account, our payment plans are designed to help pay the remaining balance on the account going forward. We do not show that Ms. [redacted] has called us to make these payment arrangements as of yet, and we encourage her to do so as this may prevent her account from charging off and potentially being sold to a third party collections agency. Again, the phone number for our Payment Department is ###-###-####. Ms. [redacted] should request a payment plan to decrease her monthly payments during this stressful time. Sincerely, Vi [redacted]Executive Care Team VF/jm
We do agree with the customer and advised him that we can't stop the billing but we will follow up on the first bill and credit the first installment of $23.33 and then stop the 2nd & 3rd installment billings. Case closed.
Dear [redacted],[redacted] stated he should not be charged because of the quality of service he has received. [redacted] states service speed was so slow and it would intermittently drop. Upon reviewing the account we obtained notes that supported [redacted]'s argument in regards...
to the service issues. [redacted] states he even upgraded service to get a better connection but unsuccessful. We applied a onetime credit of $60.99 to [redacted]'s account which brought bill balance down to 0. Customer is fully aware of credit and satisfied. We trust this information will assist you in this complaint.
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution ( if credit is applied to Fingerhut account) is satisfactory since I will need to go elsewhere to have the ring repaired. Thank you for allowing me to explain my situation with Fingerhut.[redacted]
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, John Intonato expressed concerns about the quote of charges related to his Verizon billing. Upon review, Verizon communicated with [redacted] and he expressed his dissatisfaction with our customer service experience. [redacted]’s monthly pricing was quoted at $194.94 but his February bill came in the amount of $467.04. [redacted] spoke with a representative who detailed the bill and explained the charges. Verizon advised the previous January bill did not have all the charges associated and when the February bill came, it added the charges from the previous month’s bill. [redacted] advised he was not informed of this and was not happy about the inconvenience. Because of the issues [redacted] has faced, Verizon applied a one-time good will credit of the highest amount totaling $60.06 to be applied no later than the March 2017 billing statement. Furthermore, I have left my number with [redacted] should he have any additional questions or concerns.
Subsequent to the complaint, a Verizon representative made contact with the customer who resolved the customer’s billing concerns. The customer agreed to a new contract for $84.99 50/50 internet Extreme HD (HBO/Showtime) FIOS Digital Voice bundle. The representative removed Sports and Showtime/Starz Package and added a $4.00/12 month local exchange credit offer. The customer inquired about the previous offer of $10.00/12 months; of which, the customer was informed due to the offered discount for contracted services, the account does not qualify for the $10.00/12 month discount. The effective date of change is September **, 2017. The customer was informed the bill date is the [redacted] of each month, with an estimated bill amount is $210.41. The customer was informed she will receive a prorated credit on the October *, 2017 bill statement; due to changes being made after the September *, 2017 bill date. The customer is satisfied.
Upon receipt of the complaint filed Verizon reviewed the consumer's account. The consumer expressed concern regarding upgrading their account to the FiOS Giga Bit Internet Service. Verizon’s technical support team worked on the technical issues that caused the delay in the ability to upgrade the consumer’s internet service to the Giga Bit Internet Service. On 8/**/17 Verizon placed an order to upgrade the consumer’s internet service which completed on 8/**/17. The consumer is now upgraded to the FiOS Giga Bit Internet Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was NEVER informed by Verizon that I would not be entitled to additional reward points. In fact, they stated that they would be returning my call and NEVER did. In addition to asking for additional reward points due to the inconvenience and delay and numerous back and forth communications because of Verizon; I originally was asking to be compensated via reward points for the actual money I had to pay for movies because they did not originally give me my entitled reward points. I had to pay for numerous movies because they did not provide me with my reward points. I am extremely frustrated that I have to keep going back and forth with this company and have lost time from work and money as a result of their incompetence. I expect them to make good on this and reward me points for my monetary losses in addition to the inconveniences I am still experiencing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advise Verizon credited 1ST bILL dated 03-**-16 for $40.29, will disc line and credited back to connection date of 3-**-16. Will follow up 04-** bill to make sure acct balance is zero.
July 13, 2016 Re: [redacted]ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding her enrollment in the Haband VIP Plus program. On July 13, 2016, we called Mrs. [redacted] to explain that...
after she made her February 24, 2015 purchase on Haband’s website, she was presented with an opportunity to save $15 off her next Haband purchase, simply for trying a membership in our Haband VIP plus program. At no time was Mrs. [redacted] ever obligated to accept this membership offer and her Haband purchase was not contingent upon her accepting the offer. To enroll in this program, Mrs. [redacted] clicked on the offer and was taken to a web page that fully described the terms, benefits, and costs of Haband VIP Plus. On this page she entered her email address, zip code and the “Join Now” button, activating a membership in Haband VIP Plus. Had Mrs. [redacted] skipped any one of these steps, no membership would have been established. Once enrolled, the customer has the option to cancel their membership at any time with no further obligation. The Haband VIP Plus membership was cancelled on June 20, 2016 and Mrs. [redacted] was fully refunded $241.51. This refund consists of the trial fee of $1.99 and sixteen months of the $14.97 monthly fee. The credit was issued on June 21, 216 to Visa Credit Card in which the payment was originally applied. Thank you for allowing us to assist and explain. Sincerely, Lea [redacted]Haband Customer Service Bluestem Brands, Inc.
Verizon's response remains. Verizon's records show the account had a balance of $166.45 and it was sold to Orion. The customer would need to contact Orion (the account purchaser) at phone number ###-###-#### regarding this matter. Verizon no longer has rights to the account. Verizon has not credit reported the customer. Several attempts were made to contact the customer via phone at the number provided by the customer. Verizon has not been successful in reaching the customer to discuss this matter further. The information has been provided to [redacted] via mail On 3/**/16, Verizon's representative made another attempt to contact the customer via phone at the number provided by the customer. A recording is currently on the line advising that the number is no longer in service. The number for Verizon's Escalation Team was provided to the customer via mail.
Verizon spoke with customer on 11/**/16. The customer was advised a new bill is showing as available and it shows HBO/Starz was removed and the account was issued a$24.17 credit back for the charge. However for the full month the customer should have been credited $26.25, the company credited the...
$2.08 difference. The customer had no additional questions of concerns.
Initial Business Response /* (1000, 5, 2015/11/25) */
CONFIDENTIAL COMMUNICATION
November 25, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate on October 14, 2014 Mr. [redacted] purchased a Samsung 48" 1080p LED Smart TV. On November 18, 2015 Mr. [redacted] contacted Fingerhut stating the TV was no longer working properly. A letter was sent to Mr. [redacted] advising him he would need to contact the manufacturer as we require returns to be made in accordance with our return policy which states:
"We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 180 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are non refundable. Computers, camcorders, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers' warranty. Software and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only."
For all concerns with this product Mr. [redacted] will need to contact the manufacturer, Samsung, at [redacted] Monday through Sunday 9AM to 9PM Eastern Standard Time.
The last payment we have received from Mr. [redacted] was on June 15, 2015. Due to severe delinquency his account was charged off on November 16, 2015. The current balance on Mr. [redacted]'s account is $1367.18. The minimum amount due by December 15, 2015 is $479.93. To make payment arrangements we ask he contacts our Payment Department at [redacted] Monday through Friday 7AM to 9PM.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, sent the TV to samsung like they requested samsung had TV for 27 days, when I got the TV back it DID NOT WORK..Called Fingerhut again, as was given the standard answer call samsung..Continued to pay $74.00 a month from October till June 10x74 =$740.00 with the idea of we can get this resolved also spent another $472 to have TV repaired, and its still not working properly..Spent 14 months trying to get this taken care of, have over 500 calls in, Fingerhut sends you to the collections department, then to customer service, and each time its the same call samsung..I have been laughed at hung up on, and been ridiculed for better than a year..Stopped paying on this in June simply because it has been a nightmare dealing with people who speak no english, its an impossibilty getting my point across, this has ruined my credit, because of this. As far as I'm concerned this debt is paid, in fact they owe me because I have to buy another TV, you google complaints against Fingerhut, there are thousands and all say the same thing..Please help me, this is driving me insane..
THANK YOU
Final Business Response /* (4000, 9, 2015/12/07) */
CONFIDENTIAL COMMUNICATION
December 3, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have previously stated the Samsung Smart TV Mr. [redacted] is referring to is out of our return policy timeframe.
We apologize for the frustration Mr. [redacted] has experienced while dealing with the manufacturer, Samsung. Unfortunately, we are unable to assist in concerns he has with the product. For any issues with this product, Mr. [redacted] needs to contact Samsung at [redacted].
We have not received any payments on Mr. [redacted]'s account since June 15, 2015. Due to severe delinquency, his account was charged off on November 16, 2015. The current balance on Mr. [redacted]'s account is $1367.18 with a minimum payment of $479.93 due by December 15, 2015.
Although we understand Mr. [redacted]'s frustration regarding this matter, it does not deviate from the fact that he has received merchandise from Fingerhut charged to his WebBank/Fingerhut Advantage Credit Account and remains responsible for the corresponding debt. Per the Terms and Conditions that were agreed upon when the WebBank/Fingerhut Advantage Credit Account, "If you fail to fulfill the terms of the credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies."
At this time we have provided all information we have available on this matter. Fingerhut considers this matter closed.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Upon receipt of this complaint we made attempts to reach [redacted]; leaving messages. Our Calls have not been returned but we have confirmed that [redacted] spoke with someone in customer service and they have given a $10 recurring adjustment for 12 months to make the price $29.99. ...
If [redacted] has any additional concerns/questions he can contact us directly * ###-###-####
CONFIDENTIAL COMMUNICATIONMarch 28, 2016Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337Re: Case # [redacted] – [redacted]Dear Ms. [redacted],I am writing in response to the further inquiry we received from your office on behalf of [redacted]. While we sympathize with Mr. [redacted], we maintain that the information recounted in our previous response was accurate. We understand Mr. [redacted]’s certainty in stating that he was not given NEW’s contact information until very recently. However, we have a copy of the email he sent on January 3, 2015, as well as the response we sent him in reply. Below is that email exchange in its entirety in descending order from January 3, 2015 to Mr. [redacted]’s same email address as the one on his inquiry:“Outgoing E-mail to Subject: Re: [redacted]: Product Questions - I didn't receive my extended service plan From: [email protected] To: [redacted] Cc: Bcc: Sent on: January 3, 2015 10:03:58 PM EST Dear [redacted]: We are sorry you are having issues with the Trio Stealth G2 Hype 7" 4GB Android Tablet. Please call NEW (National Extended Warranty) at [redacted] to obtain service. Your warranty contract number is [redacted]. We recently received a request to return RD647/Trio Stealth G2 Hype 7" 4GB Android Tablet. While customer satisfaction is very important to all of us at Fingerhut, we do require that returns be made in accordance with our Return Policy, which states: “We will issue an exchange or refund for most items returned in new condition within 30 days of receipt. Returns will not be accepted for credit after 90 days. Other product concerns must be handled under the manufacturer’s warranty. Shipping and handling charges are non-refundable. Returns postage is the responsibility of the customers. Music, movies, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only. Computers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators must be returned within 30 day home trial period. Products sold in sets must be returned as sets, partial returns will not be accepted. Personalized/customized and made-to-measure window treatment products may be returned for credit only if they are a damaged or defective. Exchanges are permitted for identical product only. Gift cards cannot be returned. Other restrictions may apply..” Due to the length of time passed since the item was ordered, we are unable to authorize the return. We apologize for any inconvenience this may cause. Sincerely, Jamail Fingerhut On 1/3/15 9:47 PM, [redacted] wrote: > Name: [redacted] > Email: [redacted] > Order Number: ORD0063511772 > C
r: [redacted] > FreshStart Flag: > Language Indicator: > Message: have been trying to get information on the extended plan we bought with this since we got it now we just want to return the whole thing and the product we have gotten nothing but the run around can we please be sent some return labels So we can return this as well as a confirmation that we will have a full refund of the product and the cost of the plan we bought? Otherwise I will be going to the Revdex.com. This tablet arrived to us cracked and has just gotten worse and worse Again, Mr. [redacted] should continue to work directly with NEW regarding any warranty claim issues, and with Jefferson Capital regarding the unpaid balance. Having provided all information available to us, we consider this matter closed. Sincerely,Vi [redacted]Executive Care TeamVF/ah Tell us why here...
I spoke with customer on [redacted] and apologized for the complications with his orders. I offered to have a new order for service placed. Unfortunately, at this time the customer did not agree to place a new order.
Please be advised, Verizon has reviewed the consumers account, records show the consumer was enrolled in Verizon’s autopay option. A stop payment was placed by the consumer on 2 payments (2/** & 3/*/17). The consumer was billed $30 for each returned payment. The returned payment fee is valid....
Upon receipt of the complaint filed, Verizon made multiple attempts to speak with the consumer regarding this matter. To date we have been unsuccessful in our attempts. A please call letter will be sent to the consumer in hopes of discussing this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As they wish then I'll see them in court having tried all other available methods for recourse.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We were not able to reach the customer after making several attempts. We suggest the customer contact us at their earliest convenience to discuss their concerns. A letter was mailed to the customer to address their concerns.
CONFIDENTIAL COMMUNICATION July 1, 2016 ...⇄ #[redacted] �...⇄ Revdex.com of Minnesota �...⇄ Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] has requested that we drop all of the late charges applied to her account at the time she was unable to pay them, due to a family emergency. She states she can begin to make payments in July, if they are set to her previous monthly minimum amount. Due to the stage of delinquency of Ms. [redacted]’s account, she has not received a late fee since March 9, 2016. While we are unable to remove any late fees that have been applied to her account, our payment plans are designed to help pay the remaining balance on the account going forward. We do not show that Ms. [redacted] has called us to make these payment arrangements as of yet, and we encourage her to do so as this may prevent her account from charging off and potentially being sold to a third party collections agency. Again, the phone number for our Payment Department is ###-###-####. Ms. [redacted] should request a payment plan to decrease her monthly payments during this stressful time. Sincerely, Vi [redacted]Executive Care Team VF/jm
The verification processed and account updated to reflectchanges customer requested. We also added a $10 monthly credit to the account for 12months.