I am rejecting this response because:I should at least have a working computer for longer than there return period and they advertise the computer very favorably and the truth is the computer is not a quality product. shouldn't fingerhut stand behind the products it sells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because Verizon has only tried to contact me once since our cable was installed on June [redacted]. They contacted me and left a voice message for me on Monday, July *. I tried to return the call at 6pm Central time and had to leave a message for Kevin. I then tried to contact Kevin again on the [redacted] and [redacted] of July and even tried to speak with one of his associates about his initial call but was referred back to his voice mail. I left a second message for Kevin at ###-###-#### ext [redacted] on Thursday, July *. I was finally able to contact Kevin on Friday, July ** by calling him. He advised me that previous promises to compensate us for our troubles and frustrating circumstances, which were promised by more than one person at Verizon which was to waive our first months bill was unacceptable. This issue for us is still not resolved because even though we have received the services we ordered from them, they still fail to follow through with promises that they make, whether it be regarding the bill or having a representative contact us as promised. I am extremely dissatisfied with the level of customer service this company provides to their customers. They monopolize the area we live by being the ONLY cable and internet provider leaving us no choice but to continue to do business with them. It is unfair to the consumer that we do NOT have the option of choosing the provider we want for what services we want. I am escalating this complaint to the Attorney Generals office for the State of Texas for the way Verizon does business and treats their customers and also for not having a choice in the provider for the services we want.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
On 11/*/15, a technician was dispatched and restored the
service. Out of service credit was issued for 11/[redacted]/5 for all lines in the
amount of $17.98. On 11/*, a technician in Verizon’s Fiber Solutions Center
instructed the customer on how to set up her ultra-forward feature. On
11/**/15, Verizon advised the customer that credit for the data account was
applied in the amount of $535.46 (she was billed $753.45 but was given credit
for $99.99 on 10/6 and $100 on 6/*/15. It was also noted that on 10/**, a manager
gave a credit of $750 for the features not working for 6 months. The customer
wanted credit for her entire service for 6 months. The customer was advised
that credit could not be issued. All remaining charges are sustained.12/*/15 Verizon has not closed this complaint. Investigation
continues with respect to the customer’s request for additional out of service credit.
We have made multiple attempts to contact [redacted]; leaving messages. To date our calls have not been returned. If [redacted] would like to discuss this further he can call us directly
I am rejecting this response because:The web site failed to warn me with a pop-up box (when I clicked on the 2 day Delivery) that this means the order will be Processed the next business day and then 2 (Business) days shipping (Not including weekends) once it leaves the ware house. If the web site had given me a warning box with an explanation like that I would not have wasted my money! It is good business practice to make sure the customer is clear on just how many days are involved! [redacted]
Good morning, I cannot find an account with the information that was provided by the claimant. The name, address and email provided yield no results. Additionally, no contact information was provided by the claimant in order for me to contact them and request the information. Will need the claimant...
to provide the account number and or the correct information related to the account in question.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an order was placed on April 4, 2016 for the New Balance Men’s 411V2 Walking Shoe Wide Size 11. We sincerely apologize Mr. [redacted] has experienced this inconvenience regarding the problem with the shoes. We are able to offer a replacement order for the shoes prior to receiving the return of the defective shoes, however, we cannot send the order without charging Mr. [redacted]’s account. Mr. [redacted] received a postage paid return label with the order for the shoes. If we place a new order on his account, upon receipt of the new order Mr. [redacted] may return the defective shoes immediately. Please understand returns may take up to 10 days to be received and processed. Mr. [redacted]’s monthly statement will cycle on May 17, 2016. If the new order is placed prior to the cycle date, Mr. [redacted]’s minimum payment would only change for one to two billing cycles depending on when the return is received. If Mr. [redacted] would like to place the order he may contact our order line at ###-###-####, 7 days a week, 24 hours a day. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Verizon issued a repair ticket to correct [redacted] customer profile. The ticket was completed, and the customer's issue should now be resolved. Unfortunately, several attempts to follow-up with the customer have been unsuccessful. We have left messages with the...
proper contact information should [redacted] encounter any additional problems.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I call the phone number given (###-###-####), no one I talk to understands what is going on. Please listen to my past calls.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon's investigation found that [redacted] email address [redacted] is not associated with his landlord's internet account. Activity on the landlord's account would not affect his email address. As long as [redacted] is able to access the internet he should be able to access his...
email. Verizon technical support advised that the only way the email would be "blocked/locked" would be 3 unsuccessful attempts entering an incorrect password. If there is a password qualification change and [redacted] password does not meet the qualification he would have to change the password. The technical support team reports that there is currently no issue with [redacted] email address. They don't see any reason the email would be blocked/locked other than the two reasons noted above. If the email account is dormant for 6 months of inactivity, the address could be terminated. The tech support team is unable to investigate any further unless the account becomes blocked/locked. If that should happen again [redacted] should contact [redacted]Verizon for further investigation.
received numerous items that I ordered. However, as I stated before I did not receive the Madison Park Piedmont 7-piece Comforter set. I contacted fingerhut alerting them to this matter. I have email confirmation stating they received my affidavit. I sent the affidavit in the time allowed before expiration of refund. I haven't sent any thing new to fingerhut which proves they had the affidavit all along but never adjusted my bill accordingly. Before I started this dispute they never acknowledged they even received the affidavit. I was told each time I called that they never received an affidavit from me. All of a sudden it mysteriously appears but it's past the 60 days. No that's incorrect and I demand a refund immediately! The only thing this company is concerned about is getting paid. Stealing consumers money without providing proper service or product. It was in very bad taste to state my bill in the previous correspondence as that has nothing to do with not receiving my product. Im not sure of the title of the person that is responding to this dispute but I find a lot of the wording very disturbing and not corporate like. I have been hung up on many times by the phone representatives of this company, transferred to departments that had nothing to do with my concerns just to get me off the phone. I have an item here at my home right now that I have called repeatedly about for returning and I haven't received a return request yet and I'm pretty sure i'll have to start another dispute with the Revdex.com among other agencies to get that taken care of as well. I am again requesting a speedy refund for the item i never received.
CONFIDENTIAL COMMUNICATION July 5, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a return item issue on her WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she returned two items to us in the same box but received credit for only one item. She has the return receipt showing a total weight of 3 pounds 20 ounces, which proves both items were returned as the one item initially credited did not weigh that much alone. Our records confirm that on May 27, 2016 Ms. [redacted] placed an order for a Slendertone 9-Pack GelPad Refills, a Slendertone Abs3 Abdominal Muscle Toner, and a Boost Mobile LG G Stylo 8GB Android Smartphone. On June 15, 2016, our Returns Department noted her account that they received the gel pads as a return and credited the full merchandise price of $19.99. In a further review of Ms. [redacted]’s account on June 28, 2016, a customer service representative was able to determine that the return of the abdominal toner was received on the same day as the gel pads. On the same date, they issued an account credit for the full merchandise price of $99.99. Please note that our return policy states, in part, “Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer.” As a result, the shipping/handling charges were not credited. These adjustments for the return items have already been applied to the account and will reflect on a future monthly statement for Ms. [redacted]’s records. We apologize to Ms. [redacted] for any inconvenience, and appreciate her patience and understanding while we worked towards this resolution. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I responded within 10 minutes to Verizon's email stating this money owed had been sent to my bank. I checked my bank transactions for the entire month of April and May 2016 but there are no deposits for the amount owed or from Verizon during that time period. I asked them to provide the bank transaction and confirm that they had the correct bank account (I gave them the last 4 numbers on the account for confirmation). I sent this reply at 3:10pm EST on ** July 2017. I sent another reply today at 5:07pm asking for the bank transaction number so my bank could research.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION July 19, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry Mr. [redacted] filed with your office disputing the WebBank/Gettington Credit Account in his name. Mr. [redacted] states he notified the account is fraudulent and he filed a police report, however, a letter he received stated no information was found for the account. Mr. [redacted] requests removal of the account from his credit reporting. Otherwise, he would like the email address and phone number used to open the account, what was bought, the person it was shipped to, when it was received and if it was signed for at delivery, and the tracking information for the order(s). We take the privacy and protection of customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, please find attached the full response for the consumer to review. Vi [redacted]Executive Care TeamVF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I saw this response from Verizon the day it was posted (11/**) because I was trying to contact them to request a summary of our credits to date. They did not call me back as promised, instead they posted here on Revdex.com. I prepared our response the same day, but this system does not allow to respond on demand (no email or form to update) - so I left a message with our contact, Lia. Here is what we wrote 11/**/15: 11/*/15We were told by Ms N[redacted] she'd be calling [redacted] back on Monday 11/*/15 to list out all our credits to date, but we did not receive a call back. 11/*/15The second technician, Kebe ([redacted]) came here and informed us hat the phone jacks were NEVER wired for two lines, and NONE of our features were programmed on our lines, only hunting was programmed since Fios was installed. He had to rewire the jacks after calling his supervisor, Paul, for approval. They were wired incorrectly, and were short circuiting our office phones which we thought were failing and were planning to replace them.11/**/15Today I called Verizon to have a recap of our credits. No one got back to me when they said they would call back today...Instead of a phone call back, I just checked the Revdex.com, and see a new note from this evening -- that is not accurate AT ALL. and references that a technician came on 11/**/15 -- a date in the future -- and fixed the lines. This is not possible, as it's only 11/**/15 and the lines are NOT fixed.Currently we don't receive promised call backs, and our 2nd line is not working properly. We continue to wait for this call back to make sure we are not being charged for features not active. We also requested and are waiting for our credits in writing.We were also told they would not fix anything else on the phone lines this week because we are due to switch to Time Warner next week. I assume sure we are still being charged for broken phone lines this week --- we may never know as they don't call us or send clear and accurate bills!Background note:The package price they quoted was NOT the same price that was billed (it was more). In addition to over billing they billed us for Internet that we DECLINED and was not even receiving. Ms N[redacted] suggested that we call the Loss of Business Department due to not providing us with ordered phone service forwarding for 6mths -- the office moves 3 hours away May to October!
Sincerely,
[redacted]
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] indicates he received the Air Fryer in a damaged package. When Mr. [redacted] attempted to use the item he heard a clicking noise coming from the fan. When he contacted us to resolve the issue he was advised no returns or exchanges would be allowed. Mr. [redacted] is requesting an exchange of the Air Fryer or credit to his account so he may purchase the item elsewhere. Our records indicate Mr. [redacted] placed the order for the Air Fryer on September 25, 2016 and per the UPS tracking information the package was delivered on September 29, 2016 at 3:17 PM. We have no record of Mr. [redacted] contacting us to advise he received the item damaged until he contacted us via chat on November 29, 2016. Please understand, it is important to contact us as soon as possible to report any concerns regarding damaged or defective products. Since the item Mr. [redacted] received damaged falls within our 90 day return policy timeframe, we will allow Mr. [redacted] to return the item for an exchange or credit. Mr. [redacted] may use the return label he received with the item or he may print a return label directly from our website at www.fingerhut.com. We are requesting Mr. [redacted] to return the item as soon as possible and to indicate if he would like credit for the item or an exchange. Please allow up to 10 days for us to receive and process the return and a prompt credit or exchange will be completed. If Mr. [redacted] has further questions he may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION December 21, 2016 Revdex.com of Minnesota...
...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] - [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the recent inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. Ms. [redacted] states the PlayStation 4 she ordered had a scheduled delivery date of December 6, 2016, but it was not delivered and she never received it. When she notified customer service, the representative advised to complete and return the affidavit they were sending, though Ms. [redacted] did not receive the affidavit. Ms. [redacted] does not want to be billed for an item she never received and requests this be resolved. Our records indicate Ms. [redacted] ordered a Sony PS4 with Unchartered4 game on November 30, 2016. United Parcel Service tracking # [redacted] reflects they delivered it to ‘Front Door’ on December 6, 2016 at 4:34 p.m. local time. On the same date, Ms. [redacted] called notifying she did not receive it, and the representative advised to allow more time as sometimes packages are found nearby or left in a concealed location on the premises to prevent theft. On December 9, 2016, Ms. [redacted] called stating the package had not been found/received, and the representative sent a ‘merchandise not received’ affidavit to her address on file of [redacted] Philadelphia, PA 19151. A second affidavit was sent regular mail on December 12, 2016 per Ms. [redacted]’s request. On December 13, 2016, we received the completed affidavit via an email attachment, and on the same date sent an email reply advising the claim was denied pending a police report given the significant monetary value. Ms. [redacted] called on the same date and the representative provided a fax number to fax the police report as well. To date, we have no record of receiving the police report, and once received, we will proceed with finalizing the investigation, including any adjustments to Ms. [redacted]’s account at that time. She may fax the report to ###-###-####, Attn: MNR Claims or email it to [email protected]. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/a
Verizon has issued credit to the customer's account for the first installment billing of $50.00 for the technician visit and $11.66 for the first installment of the existing outlet activation totaling $61.66 in credits. The remaining installment billing has been cancelled. The customer has been...
advised. Verizon apologizes for the inconvenience the customer experienced as a result of this matter.
I am rejecting this response because:I should at least have a working computer for longer than there return period and they advertise the computer very favorably and the truth is the computer is not a quality product. shouldn't fingerhut stand behind the products it sells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because Verizon has only tried to contact me once since our cable was installed on June [redacted]. They contacted me and left a voice message for me on Monday, July *. I tried to return the call at 6pm Central time and had to leave a message for Kevin. I then tried to contact Kevin again on the [redacted] and [redacted] of July and even tried to speak with one of his associates about his initial call but was referred back to his voice mail. I left a second message for Kevin at ###-###-#### ext [redacted] on Thursday, July *. I was finally able to contact Kevin on Friday, July ** by calling him. He advised me that previous promises to compensate us for our troubles and frustrating circumstances, which were promised by more than one person at Verizon which was to waive our first months bill was unacceptable. This issue for us is still not resolved because even though we have received the services we ordered from them, they still fail to follow through with promises that they make, whether it be regarding the bill or having a representative contact us as promised. I am extremely dissatisfied with the level of customer service this company provides to their customers. They monopolize the area we live by being the ONLY cable and internet provider leaving us no choice but to continue to do business with them. It is unfair to the consumer that we do NOT have the option of choosing the provider we want for what services we want. I am escalating this complaint to the Attorney Generals office for the State of Texas for the way Verizon does business and treats their customers and also for not having a choice in the provider for the services we want.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
On 11/*/15, a technician was dispatched and restored the
service. Out of service credit was issued for 11/[redacted]/5 for all lines in the
amount of $17.98. On 11/*, a technician in Verizon’s Fiber Solutions Center
instructed the customer on how to set up her ultra-forward feature. On
11/**/15, Verizon advised the customer that credit for the data account was
applied in the amount of $535.46 (she was billed $753.45 but was given credit
for $99.99 on 10/6 and $100 on 6/*/15. It was also noted that on 10/**, a manager
gave a credit of $750 for the features not working for 6 months. The customer
wanted credit for her entire service for 6 months. The customer was advised
that credit could not be issued. All remaining charges are sustained.12/*/15 Verizon has not closed this complaint. Investigation
continues with respect to the customer’s request for additional out of service credit.
We have made multiple attempts to contact [redacted]; leaving messages. To date our calls have not been returned. If [redacted] would like to discuss this further he can call us directly
after careful review it seems that a credit to the final bill is not warranted the repair records do not justify the bill being credited
I am rejecting this response because:The web site failed to warn me with a pop-up box (when I clicked on the 2 day Delivery) that this means the order will be Processed the next business day and then 2 (Business) days shipping (Not including weekends) once it leaves the ware house. If the web site had given me a warning box with an explanation like that I would not have wasted my money! It is good business practice to make sure the customer is clear on just how many days are involved! [redacted]
Good morning, I cannot find an account with the information that was provided by the claimant. The name, address and email provided yield no results. Additionally, no contact information was provided by the claimant in order for me to contact them and request the information. Will need the claimant...
to provide the account number and or the correct information related to the account in question.
According to records a $15.78 (includes tax) credit was applied to [redacted]' account on 11/**/17. The credit will appear on bill dated 12/*/17.
CONFIDENTIAL COMMUNICATION May 3, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an order was placed on April 4, 2016 for the New Balance Men’s 411V2 Walking Shoe Wide Size 11. We sincerely apologize Mr. [redacted] has experienced this inconvenience regarding the problem with the shoes. We are able to offer a replacement order for the shoes prior to receiving the return of the defective shoes, however, we cannot send the order without charging Mr. [redacted]’s account. Mr. [redacted] received a postage paid return label with the order for the shoes. If we place a new order on his account, upon receipt of the new order Mr. [redacted] may return the defective shoes immediately. Please understand returns may take up to 10 days to be received and processed. Mr. [redacted]’s monthly statement will cycle on May 17, 2016. If the new order is placed prior to the cycle date, Mr. [redacted]’s minimum payment would only change for one to two billing cycles depending on when the return is received. If Mr. [redacted] would like to place the order he may contact our order line at ###-###-####, 7 days a week, 24 hours a day. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Verizon issued a repair ticket to correct [redacted] customer profile. The ticket was completed, and the customer's issue should now be resolved. Unfortunately, several attempts to follow-up with the customer have been unsuccessful. We have left messages with the...
proper contact information should [redacted] encounter any additional problems.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I call the phone number given (###-###-####), no one I talk to understands what is going on. Please listen to my past calls.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon's investigation found that [redacted] email address [redacted] is not associated with his landlord's internet account. Activity on the landlord's account would not affect his email address. As long as [redacted] is able to access the internet he should be able to access his...
email. Verizon technical support advised that the only way the email would be "blocked/locked" would be 3 unsuccessful attempts entering an incorrect password. If there is a password qualification change and [redacted] password does not meet the qualification he would have to change the password. The technical support team reports that there is currently no issue with [redacted] email address. They don't see any reason the email would be blocked/locked other than the two reasons noted above. If the email account is dormant for 6 months of inactivity, the address could be terminated. The tech support team is unable to investigate any further unless the account becomes blocked/locked. If that should happen again [redacted] should contact [redacted]Verizon for further investigation.
I am rejecting this response because:
I...
received numerous items that I ordered. However, as I stated before I did not receive the Madison Park Piedmont 7-piece Comforter set. I contacted fingerhut alerting them to this matter. I have email confirmation stating they received my affidavit. I sent the affidavit in the time allowed before expiration of refund. I haven't sent any thing new to fingerhut which proves they had the affidavit all along but never adjusted my bill accordingly. Before I started this dispute they never acknowledged they even received the affidavit. I was told each time I called that they never received an affidavit from me. All of a sudden it mysteriously appears but it's past the 60 days. No that's incorrect and I demand a refund immediately! The only thing this company is concerned about is getting paid. Stealing consumers money without providing proper service or product. It was in very bad taste to state my bill in the previous correspondence as that has nothing to do with not receiving my product. Im not sure of the title of the person that is responding to this dispute but I find a lot of the wording very disturbing and not corporate like. I have been hung up on many times by the phone representatives of this company, transferred to departments that had nothing to do with my concerns just to get me off the phone. I have an item here at my home right now that I have called repeatedly about for returning and I haven't received a return request yet and I'm pretty sure i'll have to start another dispute with the Revdex.com among other agencies to get that taken care of as well. I am again requesting a speedy refund for the item i never received.
CONFIDENTIAL COMMUNICATION July 5, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a return item issue on her WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she returned two items to us in the same box but received credit for only one item. She has the return receipt showing a total weight of 3 pounds 20 ounces, which proves both items were returned as the one item initially credited did not weigh that much alone. Our records confirm that on May 27, 2016 Ms. [redacted] placed an order for a Slendertone 9-Pack GelPad Refills, a Slendertone Abs3 Abdominal Muscle Toner, and a Boost Mobile LG G Stylo 8GB Android Smartphone. On June 15, 2016, our Returns Department noted her account that they received the gel pads as a return and credited the full merchandise price of $19.99. In a further review of Ms. [redacted]’s account on June 28, 2016, a customer service representative was able to determine that the return of the abdominal toner was received on the same day as the gel pads. On the same date, they issued an account credit for the full merchandise price of $99.99. Please note that our return policy states, in part, “Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer.” As a result, the shipping/handling charges were not credited. These adjustments for the return items have already been applied to the account and will reflect on a future monthly statement for Ms. [redacted]’s records. We apologize to Ms. [redacted] for any inconvenience, and appreciate her patience and understanding while we worked towards this resolution. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I responded within 10 minutes to Verizon's email stating this money owed had been sent to my bank. I checked my bank transactions for the entire month of April and May 2016 but there are no deposits for the amount owed or from Verizon during that time period. I asked them to provide the bank transaction and confirm that they had the correct bank account (I gave them the last 4 numbers on the account for confirmation). I sent this reply at 3:10pm EST on ** July 2017. I sent another reply today at 5:07pm asking for the bank transaction number so my bank could research.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION July 19, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry Mr. [redacted] filed with your office disputing the WebBank/Gettington Credit Account in his name. Mr. [redacted] states he notified the account is fraudulent and he filed a police report, however, a letter he received stated no information was found for the account. Mr. [redacted] requests removal of the account from his credit reporting. Otherwise, he would like the email address and phone number used to open the account, what was bought, the person it was shipped to, when it was received and if it was signed for at delivery, and the tracking information for the order(s). We take the privacy and protection of customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, please find attached the full response for the consumer to review. Vi [redacted]Executive Care TeamVF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I saw this response from Verizon the day it was posted (11/**) because I was trying to contact them to request a summary of our credits to date. They did not call me back as promised, instead they posted here on Revdex.com. I prepared our response the same day, but this system does not allow to respond on demand (no email or form to update) - so I left a message with our contact, Lia. Here is what we wrote 11/**/15: 11/*/15We were told by Ms N[redacted] she'd be calling [redacted] back on Monday 11/*/15 to list out all our credits to date, but we did not receive a call back. 11/*/15The second technician, Kebe ([redacted]) came here and informed us hat the phone jacks were NEVER wired for two lines, and NONE of our features were programmed on our lines, only hunting was programmed since Fios was installed. He had to rewire the jacks after calling his supervisor, Paul, for approval. They were wired incorrectly, and were short circuiting our office phones which we thought were failing and were planning to replace them.11/**/15Today I called Verizon to have a recap of our credits. No one got back to me when they said they would call back today...Instead of a phone call back, I just checked the Revdex.com, and see a new note from this evening -- that is not accurate AT ALL. and references that a technician came on 11/**/15 -- a date in the future -- and fixed the lines. This is not possible, as it's only 11/**/15 and the lines are NOT fixed.Currently we don't receive promised call backs, and our 2nd line is not working properly. We continue to wait for this call back to make sure we are not being charged for features not active. We also requested and are waiting for our credits in writing.We were also told they would not fix anything else on the phone lines this week because we are due to switch to Time Warner next week. I assume sure we are still being charged for broken phone lines this week --- we may never know as they don't call us or send clear and accurate bills!Background note:The package price they quoted was NOT the same price that was billed (it was more). In addition to over billing they billed us for Internet that we DECLINED and was not even receiving. Ms N[redacted] suggested that we call the Loss of Business Department due to not providing us with ordered phone service forwarding for 6mths -- the office moves 3 hours away May to October!
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION December 29, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] indicates he received the Air Fryer in a damaged package. When Mr. [redacted] attempted to use the item he heard a clicking noise coming from the fan. When he contacted us to resolve the issue he was advised no returns or exchanges would be allowed. Mr. [redacted] is requesting an exchange of the Air Fryer or credit to his account so he may purchase the item elsewhere. Our records indicate Mr. [redacted] placed the order for the Air Fryer on September 25, 2016 and per the UPS tracking information the package was delivered on September 29, 2016 at 3:17 PM. We have no record of Mr. [redacted] contacting us to advise he received the item damaged until he contacted us via chat on November 29, 2016. Please understand, it is important to contact us as soon as possible to report any concerns regarding damaged or defective products. Since the item Mr. [redacted] received damaged falls within our 90 day return policy timeframe, we will allow Mr. [redacted] to return the item for an exchange or credit. Mr. [redacted] may use the return label he received with the item or he may print a return label directly from our website at www.fingerhut.com. We are requesting Mr. [redacted] to return the item as soon as possible and to indicate if he would like credit for the item or an exchange. Please allow up to 10 days for us to receive and process the return and a prompt credit or exchange will be completed. If Mr. [redacted] has further questions he may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION December 21, 2016 Revdex.com of Minnesota...
...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] - [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the recent inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. Ms. [redacted] states the PlayStation 4 she ordered had a scheduled delivery date of December 6, 2016, but it was not delivered and she never received it. When she notified customer service, the representative advised to complete and return the affidavit they were sending, though Ms. [redacted] did not receive the affidavit. Ms. [redacted] does not want to be billed for an item she never received and requests this be resolved. Our records indicate Ms. [redacted] ordered a Sony PS4 with Unchartered4 game on November 30, 2016. United Parcel Service tracking # [redacted] reflects they delivered it to ‘Front Door’ on December 6, 2016 at 4:34 p.m. local time. On the same date, Ms. [redacted] called notifying she did not receive it, and the representative advised to allow more time as sometimes packages are found nearby or left in a concealed location on the premises to prevent theft. On December 9, 2016, Ms. [redacted] called stating the package had not been found/received, and the representative sent a ‘merchandise not received’ affidavit to her address on file of [redacted] Philadelphia, PA 19151. A second affidavit was sent regular mail on December 12, 2016 per Ms. [redacted]’s request. On December 13, 2016, we received the completed affidavit via an email attachment, and on the same date sent an email reply advising the claim was denied pending a police report given the significant monetary value. Ms. [redacted] called on the same date and the representative provided a fax number to fax the police report as well. To date, we have no record of receiving the police report, and once received, we will proceed with finalizing the investigation, including any adjustments to Ms. [redacted]’s account at that time. She may fax the report to ###-###-####, Attn: MNR Claims or email it to [email protected]. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/a
Verizon has issued credit to the customer's account for the first installment billing of $50.00 for the technician visit and $11.66 for the first installment of the existing outlet activation totaling $61.66 in credits. The remaining installment billing has been cancelled. The customer has been...
advised. Verizon apologizes for the inconvenience the customer experienced as a result of this matter.