Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
My credit report is still showing as being impacted by Verizon's inappropriate actions, but at this point, I do not believe that Verizon can do anything more. Suffice it to say, I will not use Verizon residential ever again and will encourage others to avoid Verizon
Sincerely,
*** ***
Companyrecords reflect that the customer’s May **, bill, page 3, reflectsone-time activity of Boxing Mayweather vs Pacquiao HD 6:PM for $99.99. The customer has disputed ordering thisevent/show and denied the charges. Today, June **, 2015, *** *** again contacted Verizon to
contest thecharge. The Verizon representativeadvised *** *** that our records reflect the event was ordered via InteractiveMedia Guide which is the Remote Control. The representative nevertheless issued a one-time courtesy of $112.62. The representative also suggested setting upparental control PIN to avoid future mishaps and an electronic email forparental control instructions was sent to the customer today, June **,2015. Tell us why here
The company made repairs in the central office to address the customer’s internet issuesAs of 5/**/16, the customer advised they saw internet improvementThe company continued to monitor the service and messages were left on 5/**/and again on 6/*/to verify resolutionThe customer has been
provided contact information for additional concerns
I called and spoke with *** *** on 2/**/16, reviewed the 2/*/bill for account *** *** *** and showed him where the credits are posted on the bill. I advised *** *** to contact me if he had any further problems or questions.Joyce D***Verizon Executive Relations SrAnalyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have recently called the verizon companyI spoke to a rep, who I unfortunately did not get his nameHe was actually able to pull my account up (FINALLY) with an account number that I got from the collection agency, which I had called earlier that day, he said my balance was ZERO, but he was unsure if it was because my account was sent to collections or if it was because it should actually be zeroHe went to transfer me to another dept, but it was apparently closed I have not received any notices from Verizon personally aside from what I have gotten via mail from the collection agenciesI recently, after submitting my complaint throught the Revdex.com and they said they were unable to contact me at a number that isnt even mineIam 100% sure that NO ONE has ever called me on my number and again I have never received anything via mail, nor have I recieved anything via e-mailI pay all my bills on time, never have had a late payment, and yet I feel harassed by Verizon for money I honestly do not oweBecause verizon decided to transfer my information to a different company theres is no longer any proof of the interactions I have had with them and that is something I should not be liable for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Upon receipt of the complaint, a message was left with the customer to advise the issue was referred to the appropriate department to review and investigateOur system shows the service is in sync and all test are good. We ran a test in the switch in this
area which has 99% usage. We spoke with the customer's grandson who has been working with usIt was explained that the usage is causing congestion and the service is best effort at this timeWe do not have a time frame when relief will be done and we will be monitoring the issueHe was advised he will continue to have drops in the speed and serviceHe stated he understood
Please be advised we have contacted CMR and the invoice for $has been adjustedI spoke to *** *** to provide this information today and he is satisfied We trust this provides your office with the information required in this matter Thank you, MsM*** SrAnalyst
Verizon Executive Relations
Please be advised Verizon did credit report the account in error. On January *, a request was made to delete the account from *** *** credits report. He was emailed a letter to confirm the deletion request. Verizon checked the credit bureaus January **, and confirmed the accounts are no longer on the reports. We trust this provides your office with the information required in this matterThank you, MsM*** SrAnalyst Verizon Executive Relations
Verizon’s records show the customer’s service is part of a cable outage and technicians are working to repair and restore service in the cable. The cable is located in a manhole and the estimated clearing date is 12/**/for all service involved. Verizon is committed to resolving this
matter sooner than later. We have spoken with the customer about the issue and we will continue to keep the customer informedThe proper credit will be issued to the customer’s account once the service is restored
Please be advised we have attempted to reach *** *** to discuss the account, but was only able to leave message on ###-###-#### and no response from the email sent. I have sent a letter to provide our contact information if she would like to discuss the matter further. We
trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
We are unable to issue credit for any additional charges. The customer is being provided the services that she is being billed for. *** *** does have ourdirect number to contact in the case that she wants to review or make changes to our account
On March *, 2017, our technician dispatched to the business location as the customer reported no dial tone. After troubleshooting and fact finding, it was determined the trouble located to the customer's equipment. As there was no trouble found at the Network Interface Device, the customer is responsible for the technician repair visit as well as checking to see if there are any issues with their equipment. The customer has an option to subscribe to our Inside Wire Maintenance Plan at a monthly charge to prevent these charges in the future.To clarify the initial response, the technician found the customer's service "correct" at the Network Interface Device, not corrected. Please accept my apology for the typo
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
It really shouldn't take all this to get proper service from paying customers though.
Sincerely,
*** ***
Please be advised, Verizon ‘s finance department has reviewed the consumers account, and found no records to support the consumers claims of being advised to pay $less on the following months billing statement. Upon receipt of the rebuttal complaint, Verizon made attempts to speak with the consumer regarding this matter on 6/**,6/** and 6/**/Voicemail messages have been left upon each contact providing direct contact information requesting the consumer to contact our officeTo date no response has been received from the consumer.Verizon will gladly discuss this matter further with the consumer upon contact
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still believe that their practice is unfair It makes no sense for me to get a verizon copper line, TV from someone else and internet from a third company The cost of such a scenario would be exorbitant Since Verizon was unable to provide me with service that were equal to what I had at my old address, I believe it's not fair for them to charge me a termination fee
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have attempted to contact the customer via phone and internet and have been unsuccessful in reaching herWe need to speak with the customer to discuss her concerns further and obtain additional informationWe have sent a call me email and will follwith the customer if she contacts us
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention. *** *** had concerns about being billed for services that he decided to cancelA disconnect order was placed and backdated to remove the
charges and close the account. The ETF associated with the disconnect was waived, and a claim was placed on the account to avoid any further collection activity
We contacted customer to apologize for the problems and confirmed that the name and address had been correctedWe apologized to the customer for the problems encountered and arranged a $monthly credit for months
I spoke to the customer n July *, 2015. I explained to the customer that FiOS data is offered as a bundled package with telephone service only when the telephone service if fiber. I apologized for any confusion. The customer does not want to migrate telephone service to a fiber
line
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
My credit report is still showing as being impacted by Verizon's inappropriate actions, but at this point, I do not believe that Verizon can do anything more. Suffice it to say, I will not use Verizon residential ever again and will encourage others to avoid Verizon
Sincerely,
*** ***
Companyrecords reflect that the customer’s May **, bill, page 3, reflectsone-time activity of Boxing Mayweather vs Pacquiao HD 6:PM for $99.99. The customer has disputed ordering thisevent/show and denied the charges. Today, June **, 2015, *** *** again contacted Verizon to
contest thecharge. The Verizon representativeadvised *** *** that our records reflect the event was ordered via InteractiveMedia Guide which is the Remote Control. The representative nevertheless issued a one-time courtesy of $112.62. The representative also suggested setting upparental control PIN to avoid future mishaps and an electronic email forparental control instructions was sent to the customer today, June **,2015. Tell us why here
The company made repairs in the central office to address the customer’s internet issuesAs of 5/**/16, the customer advised they saw internet improvementThe company continued to monitor the service and messages were left on 5/**/and again on 6/*/to verify resolutionThe customer has been
provided contact information for additional concerns
I called and spoke with *** *** on 2/**/16, reviewed the 2/*/bill for account *** *** *** and showed him where the credits are posted on the bill. I advised *** *** to contact me if he had any further problems or questions.Joyce D***Verizon Executive Relations SrAnalyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have recently called the verizon companyI spoke to a rep, who I unfortunately did not get his nameHe was actually able to pull my account up (FINALLY) with an account number that I got from the collection agency, which I had called earlier that day, he said my balance was ZERO, but he was unsure if it was because my account was sent to collections or if it was because it should actually be zeroHe went to transfer me to another dept, but it was apparently closed I have not received any notices from Verizon personally aside from what I have gotten via mail from the collection agenciesI recently, after submitting my complaint throught the Revdex.com and they said they were unable to contact me at a number that isnt even mineIam 100% sure that NO ONE has ever called me on my number and again I have never received anything via mail, nor have I recieved anything via e-mailI pay all my bills on time, never have had a late payment, and yet I feel harassed by Verizon for money I honestly do not oweBecause verizon decided to transfer my information to a different company theres is no longer any proof of the interactions I have had with them and that is something I should not be liable for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Upon receipt of the complaint, a message was left with the customer to advise the issue was referred to the appropriate department to review and investigateOur system shows the service is in sync and all test are good. We ran a test in the switch in this
area which has 99% usage. We spoke with the customer's grandson who has been working with usIt was explained that the usage is causing congestion and the service is best effort at this timeWe do not have a time frame when relief will be done and we will be monitoring the issueHe was advised he will continue to have drops in the speed and serviceHe stated he understood
Please be advised we have contacted CMR and the invoice for $has been adjustedI spoke to *** *** to provide this information today and he is satisfied We trust this provides your office with the information required in this matter Thank you, MsM*** SrAnalyst
Verizon Executive Relations
Please be advised Verizon did credit report the account in error. On January *, a request was made to delete the account from *** *** credits report. He was emailed a letter to confirm the deletion request. Verizon checked the credit bureaus January **, and confirmed the accounts are no longer on the reports. We trust this provides your office with the information required in this matterThank you, MsM*** SrAnalyst Verizon Executive Relations
Verizon’s records show the customer’s service is part of a cable outage and technicians are working to repair and restore service in the cable. The cable is located in a manhole and the estimated clearing date is 12/**/for all service involved. Verizon is committed to resolving this
matter sooner than later. We have spoken with the customer about the issue and we will continue to keep the customer informedThe proper credit will be issued to the customer’s account once the service is restored
Please be advised we have attempted to reach *** *** to discuss the account, but was only able to leave message on ###-###-#### and no response from the email sent. I have sent a letter to provide our contact information if she would like to discuss the matter further. We
trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
We spoke with *** *** and apologized for the trouble. We have issued a credit on the account for the cost of the charges billed to her,
We are unable to issue credit for any additional charges. The customer is being provided the services that she is being billed for. *** *** does have ourdirect number to contact in the case that she wants to review or make changes to our account
On March *, 2017, our technician dispatched to the business location as the customer reported no dial tone. After troubleshooting and fact finding, it was determined the trouble located to the customer's equipment. As there was no trouble found at the Network Interface Device, the customer is responsible for the technician repair visit as well as checking to see if there are any issues with their equipment. The customer has an option to subscribe to our Inside Wire Maintenance Plan at a monthly charge to prevent these charges in the future.To clarify the initial response, the technician found the customer's service "correct" at the Network Interface Device, not corrected. Please accept my apology for the typo
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
It really shouldn't take all this to get proper service from paying customers though.
Sincerely,
*** ***
Please be advised, Verizon ‘s finance department has reviewed the consumers account, and found no records to support the consumers claims of being advised to pay $less on the following months billing statement. Upon receipt of the rebuttal complaint, Verizon made attempts to speak with the consumer regarding this matter on 6/**,6/** and 6/**/Voicemail messages have been left upon each contact providing direct contact information requesting the consumer to contact our officeTo date no response has been received from the consumer.Verizon will gladly discuss this matter further with the consumer upon contact
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still believe that their practice is unfair It makes no sense for me to get a verizon copper line, TV from someone else and internet from a third company The cost of such a scenario would be exorbitant Since Verizon was unable to provide me with service that were equal to what I had at my old address, I believe it's not fair for them to charge me a termination fee
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have attempted to contact the customer via phone and internet and have been unsuccessful in reaching herWe need to speak with the customer to discuss her concerns further and obtain additional informationWe have sent a call me email and will follwith the customer if she contacts us
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention. *** *** had concerns about being billed for services that he decided to cancelA disconnect order was placed and backdated to remove the
charges and close the account. The ETF associated with the disconnect was waived, and a claim was placed on the account to avoid any further collection activity
We contacted customer to apologize for the problems and confirmed that the name and address had been correctedWe apologized to the customer for the problems encountered and arranged a $monthly credit for months
I spoke to the customer n July *, 2015. I explained to the customer that FiOS data is offered as a bundled package with telephone service only when the telephone service if fiber. I apologized for any confusion. The customer does not want to migrate telephone service to a fiber
line