Please be advised Verizon issued a manual refund for the customer on 08/**/for $credit balance that was showingThe account balance is now $so there is nothing to refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to compl***t ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Consumer called to state that she received a check from the business and that the issue is resolved
Sincerely,
*** ***
Please be advised Verizon spoke to *** *** November **, and advised that the reason the $discount dropped off was because she added the Verizon Connections (employee) discount which is not compatibleShe agreed to have the Verizon Connections discount removed and we added the $
discount back to the account. We trust this provides your office with the information required in this matterThank you, MsM*** SrAnalyst Verizon Executive Relations
A review of records shows that the fee for two outlet installations was not included on the confirmation email sent to you when you placed your orderAn adjustment of $(includes tax) has been applied to your account for the outlet installation feesThe adjustment will appear on your
bill dated 1/*/
Company records reflect that over the past two years, Company records reflect four (4) trouble reports for voice service and seven (7) trouble reports involving compromised high-speed internet (DSL) service. I was unsuccessful in attempts to reach *** ***. Nevertheless,
on behalf of Verizon, I apologize for his experiences. Additionally, I authorized our billing department to issue a three-week service credit against both *** ***’s former voice and internet services at $and $25.90, respectively, and totaling $60.76. Consequently, *** ***’s February **, final bill that initially totaled $is now reduced to $40.64. I also sent an apology letter to *** *** advising of this information
Thank you for sharing your concernsPlease be assured that we take complaints like yours seriouslyVerizon is committed to providing quality serviceUpon closure of the original complaint the issues raised in your complaint were shared with Verizon’s leadership team for review and analysisAgain, we apologize for the problems you encountered and only hope we can regain your trust and confidence
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, *** *** expressed concern about her internet services not workingUpon review, Verizon communicated with *** *** on 10/**/and apologized for her
inconvenienceVerizon noted *** *** entered a trouble ticket on 10/**/and it was closed on the same dayVerizon assisted with troubleshooting and restored the networkHowever, *** *** advised she was not satisfied with the $courtesy credit that was offered to herVerizon’s executive relations reviewed the complaint and as a courtesy issued a credit in the amount of $which was a half month’s creditFurthermore, I have left my number with *** *** should she have any additional questions or concerns
Verizon's Customer Service Escalation team representative reviewed *** *** account. Verizon's Customer Service Escalation team representative spoke with *** *** on 09/**/and discussed his concerns. A discount was added to the account that will be in effect for months and a
one-time credit of $was added to the account. *** *** questions regarding an Early Termination Fee were answered. We trust this information will help to resolve *** *** concerns
*** *** Case *** Thank you for referring the case of *** *** to our office for review. We appreciate you bringing this matter to our attention*** *** expressed concern regarding not receiving credit for a pay per view eventAccording to our records, there
was not a charge billed for a pay per view event on the June **, statement; however, a credit was issued on June **, to clear the charge of $for the fight. When the July **, statement prints; it will reflect the pay per view event was cleared We apologize for any inconvenience this may have caused the customer. We trust this information will assist you in closing this caseSincerely, *** * ** Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution, if executed, is satisfactory to me and the matter will be considered resolved upon receipt of the refundWe reserve the right to reopen/ refile this complaint if further billing continues, if the account is sent to collections, or if the refund is not received within the time frame promised
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.The check narrowly arrived at the correct address but with the incorrect name.Since, over the course of nearly three months, Verizon has proven to be incapable of correcting a relatively minor and administrative error, I endorsed the check with both the incorrect and correct names.My bank has a week to reject my attempt to cash the checkIf they reject the check, I will inform you
Sincerely,
*** ***
A Specialist reached out to the customer on Monday, December *** and Thursday, December *** and had to leave voicemails with her contact information. The customer has not returned the calls, so a call me letter was sent on Thursday, December 1***.The Specialist left the following message for
the customer on Monday, December ***. The Specialist stated when the final bill generates on December *** she will adjust any charges and a revised final bill would be generated showing a zero balance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. As of this time it has been resolved to my satisfactory my phone number is now working once again. I just want to make sure I receive my refund due to me from last month verizon billing error and and no new surprise bills
Sincerely,
*** ***
Verizon contacted the customer an advised that the refund for $was submitted and he should receive it in the next 7-business daysVerizon apologizes for any inconvenience because of this matter
Verizon called and spoke to *** ** at ###-###-#### (final bill account # ***) apologized for his online Verizon account stating that he has no balance dueHowever, customer requested mail him duplicate copies of July and Aug bills and customer will contact me when he receives if
has any further questionsOffered to explain amount due to customer now but, customer said he will review when he gets copies of bills
Verizon contacted the customer and provided information on the bundle offers currently availableThe customer declined to make any changes at this timeVerizon apologizes for the inconvenience the customer experienced as a result of this matter
Upon receipt of the complaint filed Verizon reviewed the consumer’s account. The consumer expressed concern regarding a Verizon charge of $to send a technician to their home to upgrade their FiOS internet service. On 5/**/the consumer contacted Verizon to upgrade their FiOS
internet speed. Verizon advised the consumer the $fee is for the technician to come out and upgrade the ONT which is required to obtain the higher FiOS internet speed. We also advised the consumer we do not offer the ONT upgrade or replacement as a self-install option therefore a technician is required. The $charge will appear on the consumer’s 6/*/bill
Please be advised Verizon issued a manual refund for the customer on 08/**/for $credit balance that was showingThe account balance is now $so there is nothing to refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to compl***t ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Consumer called to state that she received a check from the business and that the issue is resolved
Sincerely,
*** ***
Please be advised Verizon spoke to *** *** November **, and advised that the reason the $discount dropped off was because she added the Verizon Connections (employee) discount which is not compatibleShe agreed to have the Verizon Connections discount removed and we added the $
discount back to the account. We trust this provides your office with the information required in this matterThank you, MsM*** SrAnalyst Verizon Executive Relations
A review of records shows that the fee for two outlet installations was not included on the confirmation email sent to you when you placed your orderAn adjustment of $(includes tax) has been applied to your account for the outlet installation feesThe adjustment will appear on your
bill dated 1/*/
Company records reflect that over the past two years, Company records reflect four (4) trouble reports for voice service and seven (7) trouble reports involving compromised high-speed internet (DSL) service. I was unsuccessful in attempts to reach *** ***. Nevertheless,
on behalf of Verizon, I apologize for his experiences. Additionally, I authorized our billing department to issue a three-week service credit against both *** ***’s former voice and internet services at $and $25.90, respectively, and totaling $60.76. Consequently, *** ***’s February **, final bill that initially totaled $is now reduced to $40.64. I also sent an apology letter to *** *** advising of this information
Thank you for sharing your concernsPlease be assured that we take complaints like yours seriouslyVerizon is committed to providing quality serviceUpon closure of the original complaint the issues raised in your complaint were shared with Verizon’s leadership team for review and analysisAgain, we apologize for the problems you encountered and only hope we can regain your trust and confidence
As of 8/**/the missing points were added to the customer’s accountThe customer was advised on 8/**/
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, *** *** expressed concern about her internet services not workingUpon review, Verizon communicated with *** *** on 10/**/and apologized for her
inconvenienceVerizon noted *** *** entered a trouble ticket on 10/**/and it was closed on the same dayVerizon assisted with troubleshooting and restored the networkHowever, *** *** advised she was not satisfied with the $courtesy credit that was offered to herVerizon’s executive relations reviewed the complaint and as a courtesy issued a credit in the amount of $which was a half month’s creditFurthermore, I have left my number with *** *** should she have any additional questions or concerns
Verizon's Customer Service Escalation team representative reviewed *** *** account. Verizon's Customer Service Escalation team representative spoke with *** *** on 09/**/and discussed his concerns. A discount was added to the account that will be in effect for months and a
one-time credit of $was added to the account. *** *** questions regarding an Early Termination Fee were answered. We trust this information will help to resolve *** *** concerns
*** *** Case *** Thank you for referring the case of *** *** to our office for review. We appreciate you bringing this matter to our attention*** *** expressed concern regarding not receiving credit for a pay per view eventAccording to our records, there
was not a charge billed for a pay per view event on the June **, statement; however, a credit was issued on June **, to clear the charge of $for the fight. When the July **, statement prints; it will reflect the pay per view event was cleared We apologize for any inconvenience this may have caused the customer. We trust this information will assist you in closing this caseSincerely, *** * ** Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution, if executed, is satisfactory to me and the matter will be considered resolved upon receipt of the refundWe reserve the right to reopen/ refile this complaint if further billing continues, if the account is sent to collections, or if the refund is not received within the time frame promised
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.The check narrowly arrived at the correct address but with the incorrect name.Since, over the course of nearly three months, Verizon has proven to be incapable of correcting a relatively minor and administrative error, I endorsed the check with both the incorrect and correct names.My bank has a week to reject my attempt to cash the checkIf they reject the check, I will inform you
Sincerely,
*** ***
A Specialist reached out to the customer on Monday, December *** and Thursday, December *** and had to leave voicemails with her contact information. The customer has not returned the calls, so a call me letter was sent on Thursday, December 1***.The Specialist left the following message for
the customer on Monday, December ***. The Specialist stated when the final bill generates on December *** she will adjust any charges and a revised final bill would be generated showing a zero balance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. As of this time it has been resolved to my satisfactory my phone number is now working once again. I just want to make sure I receive my refund due to me from last month verizon billing error and and no new surprise bills
Sincerely,
*** ***
Verizon contacted the customer an advised that the refund for $was submitted and he should receive it in the next 7-business daysVerizon apologizes for any inconvenience because of this matter
Please be advised Verizon has credited *** *** account $on September **,
Verizon called and spoke to *** ** at ###-###-#### (final bill account # ***) apologized for his online Verizon account stating that he has no balance dueHowever, customer requested mail him duplicate copies of July and Aug bills and customer will contact me when he receives if
has any further questionsOffered to explain amount due to customer now but, customer said he will review when he gets copies of bills
Verizon contacted the customer and provided information on the bundle offers currently availableThe customer declined to make any changes at this timeVerizon apologizes for the inconvenience the customer experienced as a result of this matter
Upon receipt of the complaint filed Verizon reviewed the consumer’s account. The consumer expressed concern regarding a Verizon charge of $to send a technician to their home to upgrade their FiOS internet service. On 5/**/the consumer contacted Verizon to upgrade their FiOS
internet speed. Verizon advised the consumer the $fee is for the technician to come out and upgrade the ONT which is required to obtain the higher FiOS internet speed. We also advised the consumer we do not offer the ONT upgrade or replacement as a self-install option therefore a technician is required. The $charge will appear on the consumer’s 6/*/bill