Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not exactly what happened Katrina attempted to contact me on several occasions I was unable to return her phone call as her mailbox was full Today when we connected she said she was unable to process the complaint as she didn't have the account numberI not only had to give her the a couple times but portray the entire weeks Although she was kind and promised what other representative especially have and promised age would return the call with a resolution she did not Therefore I have to assume not resolved as in the past I would like some confirmation that my credit will not be ruined and this is actually resolved I appreciate everyone's attention to this matter Have a nice day. Best Regards *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Verizon dispatched a technician on 7/**/and the servicewas restoredThe customer has been issued out of service credit for 7/**/15thru 7/**/in the amount of $to reflect within the next two billing cycles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Ansi wer Here] I did dispute within daysI disputed as soon as I realized I was being charged for something that I had not agreed toI spoke with a number of Representatives, and then filed a complaint with the Revdex.comWithin days.Verizon is actually sending salesmen out who are lying to customers to get the businessI don't understand how this is ok, or how you fight an outrageous business practice like This.I guess you look for court cases to jump on board with? These are predatory business procedures, so definitely illegalWhat would be next steps?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
According to our records a Verizon representative left a message on *** ***' voice mail with their direct contact information, on February **, 2016, February **, and February **, We have mailed a call office letter with our direct contact informationA review of our records,
indicates that the $deposit was refunded to the customers credit card on October *, The card issuer accepted the refund transaction*** *** would need to contact her card issuer for investigation
Please be advised that Verizon stands by original statement as this account has been sold and we no longer have access nor are we able to discuss further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response itself would be fine but I never received the refund that I was told I'd receive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon investigation found order *** to change the customer from Double Play bundle to a Triple Play bundle adding voice service. This order was written for a self-install. Another order *** was issued for a technician dispatch to install the Ethernet for the 1G
serviceA technician was dispatched 1/**/18; activating Set Top Boxes and changed the voice port completing the order. All services tested okay. The technician provided the customer their card with contact information should the customer have any problems. Verizon Appeals Representative spoke with *** *** on 1***/18, apologized for issues getting the service transferred to the new location. The Representative advised the customer she had already been issued a $per month for months credit. The Representative agreed to credit the installation charges once they are billed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like proof from the post office that these bills were mailed because they were never received at my home address in ***All other utilities bills were mailed to me from *** *** and I paid them all promptlyAnd the fact that Verizon has finally mailed the paid in full letter to me on 6/** after I made you aware of not receiving it on 6/** and I paid it in full on 5/*, should show/prove my issue with this entire situation.I am in the process of purchasing a home and this situation has cause me major grief and frustration mainly because I would have paid this bill in full upon receipt in the mail from Verizon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thanks to the Revdex.com for the attention to this caseLloyd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is now and Verizon needs to catch up with advanced technology requiring a faster Internet speedIf they don't want to invest in FIOS then they need to provide business-class DSL far greater than MBS
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Since Verizon have found it lawful to create a fictitious account under my name without my consent or knowledge and sold that account to a Collection AgencyI exigently request an itemized copy of the said debt (a bill with my name under that fictitious account) showing the amount that I owedI also need Verizon to verify and confirmedthe name of the Collection Agency that the account was sold including the amount and the date of transaction.My credit report has shown Verizon / Collection Attorney-National RecoveryAs for today's date I"ve never received any communication from National Recovery except that they have reported a debt to the credit Bureau without ever notified meIhave been trying to get some clarity on this matter and so for not much cooperation from VerizonMy only account with verizon I believe for more than years is # *** I was never aware or signed any other account under my name with Verizon. Respectfully,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Original complaint remains. No where on the mailing does it state you have to upgrade your phone to upgrade your internet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
A representative spoke with the customer on 2/**/17. A new account was established for the toll number and will now bill the customer directly. The customer was satisfied
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, John Intonato expressed concern about the confusion regarding his account and the inconvenience of our customer service experience*** *** had two accounts
provisioned which created the confusion related to his account*** *** also relayed he called multiple times to correct the account but he was not able to get this issue correctedUpon review, customer service applied a $one time courtesy credit for the inconvenience of our customer service experienceAdditionally, Verizon applied another credit in the amount of $for the December bill since he was billed for the same services and time period under another account numberVerizon then issued another credit for a router purchase charge in the amount of $plus tax since he never asked to buy the routerVerizon then referred this matter to our Technical Support departmentTechnical Support cleared all errors associated with this account and ensured the profile status was accurate going forwardFurthermore, Verizon has left a number for *** *** to call should he have any additional questions or concerns
Please be advised, Verizon has made contact with the consumer and reviewed the account with him. Apologies were given for any confusion surrounding the bundled services and promotional itemsOn 10/**/Verizon offered the option of having reestablishing with a $promotional discount
placed on the account, to be received for months or the option of waiving the early termination feeThe consumer opted to cancel service without any penaltiesWe again apologize for any inconvenience caused surrounding this matter
We have not been able to reach the customer to discuss his concerns. A letter has been mailed with the representative's contact information and the following response to his concerns. Our records show that the customer's account is no longer suspended and their
current balance is $for months July and AugustPrior to the suspension, the customer had a FLEP promotion that expired 07/**/This increased their bill by $per monthTheir current bundle which is the same as before is $for FDV, TV Preferred HD and 75/75, TVs $41.99, Premium Entertainment pack (FLEP) $40.00, router $plus tax $The only increase in their bill is the premium channelsThe customer would need to re-establish their Verizon Connections discount
In response to the rebuttal, unfortunately, nothing has changed in this matter.It is at the discretion of the Networks if there is a fee for their VOD programming and the display will clearly list the options to the customer when accessed.As a courtesy, we did credit the previous charges billed to the customerAlthough we apologize for the inconvenience that this matter has caused, we cannot advise that this is a policy that can be changed, nor that credit can continue to be issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not exactly what happened Katrina attempted to contact me on several occasions I was unable to return her phone call as her mailbox was full Today when we connected she said she was unable to process the complaint as she didn't have the account numberI not only had to give her the a couple times but portray the entire weeks Although she was kind and promised what other representative especially have and promised age would return the call with a resolution she did not Therefore I have to assume not resolved as in the past I would like some confirmation that my credit will not be ruined and this is actually resolved I appreciate everyone's attention to this matter Have a nice day. Best Regards *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Verizon dispatched a technician on 7/**/and the servicewas restoredThe customer has been issued out of service credit for 7/**/15thru 7/**/in the amount of $to reflect within the next two billing cycles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Ansi wer Here] I did dispute within daysI disputed as soon as I realized I was being charged for something that I had not agreed toI spoke with a number of Representatives, and then filed a complaint with the Revdex.comWithin days.Verizon is actually sending salesmen out who are lying to customers to get the businessI don't understand how this is ok, or how you fight an outrageous business practice like This.I guess you look for court cases to jump on board with? These are predatory business procedures, so definitely illegalWhat would be next steps?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
According to our records a Verizon representative left a message on *** ***' voice mail with their direct contact information, on February **, 2016, February **, and February **, We have mailed a call office letter with our direct contact informationA review of our records,
indicates that the $deposit was refunded to the customers credit card on October *, The card issuer accepted the refund transaction*** *** would need to contact her card issuer for investigation
Please be advised that Verizon stands by original statement as this account has been sold and we no longer have access nor are we able to discuss further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response itself would be fine but I never received the refund that I was told I'd receive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon investigation found order *** to change the customer from Double Play bundle to a Triple Play bundle adding voice service. This order was written for a self-install. Another order *** was issued for a technician dispatch to install the Ethernet for the 1G
serviceA technician was dispatched 1/**/18; activating Set Top Boxes and changed the voice port completing the order. All services tested okay. The technician provided the customer their card with contact information should the customer have any problems. Verizon Appeals Representative spoke with *** *** on 1***/18, apologized for issues getting the service transferred to the new location. The Representative advised the customer she had already been issued a $per month for months credit. The Representative agreed to credit the installation charges once they are billed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like proof from the post office that these bills were mailed because they were never received at my home address in ***All other utilities bills were mailed to me from *** *** and I paid them all promptlyAnd the fact that Verizon has finally mailed the paid in full letter to me on 6/** after I made you aware of not receiving it on 6/** and I paid it in full on 5/*, should show/prove my issue with this entire situation.I am in the process of purchasing a home and this situation has cause me major grief and frustration mainly because I would have paid this bill in full upon receipt in the mail from Verizon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thanks to the Revdex.com for the attention to this caseLloyd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is now and Verizon needs to catch up with advanced technology requiring a faster Internet speedIf they don't want to invest in FIOS then they need to provide business-class DSL far greater than MBS
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
According to our records, Verizon applied credit of $on 1/*/and $on1/**/Verizon advised the customer and noted that she is satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Since Verizon have found it lawful to create a fictitious account under my name without my consent or knowledge and sold that account to a Collection AgencyI exigently request an itemized copy of the said debt (a bill with my name under that fictitious account) showing the amount that I owedI also need Verizon to verify and confirmedthe name of the Collection Agency that the account was sold including the amount and the date of transaction.My credit report has shown Verizon / Collection Attorney-National RecoveryAs for today's date I"ve never received any communication from National Recovery except that they have reported a debt to the credit Bureau without ever notified meIhave been trying to get some clarity on this matter and so for not much cooperation from VerizonMy only account with verizon I believe for more than years is # *** I was never aware or signed any other account under my name with Verizon. Respectfully,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Original complaint remains. No where on the mailing does it state you have to upgrade your phone to upgrade your internet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
A representative spoke with the customer on 2/**/17. A new account was established for the toll number and will now bill the customer directly. The customer was satisfied
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, John Intonato expressed concern about the confusion regarding his account and the inconvenience of our customer service experience*** *** had two accounts
provisioned which created the confusion related to his account*** *** also relayed he called multiple times to correct the account but he was not able to get this issue correctedUpon review, customer service applied a $one time courtesy credit for the inconvenience of our customer service experienceAdditionally, Verizon applied another credit in the amount of $for the December bill since he was billed for the same services and time period under another account numberVerizon then issued another credit for a router purchase charge in the amount of $plus tax since he never asked to buy the routerVerizon then referred this matter to our Technical Support departmentTechnical Support cleared all errors associated with this account and ensured the profile status was accurate going forwardFurthermore, Verizon has left a number for *** *** to call should he have any additional questions or concerns
Please be advised, Verizon has made contact with the consumer and reviewed the account with him. Apologies were given for any confusion surrounding the bundled services and promotional itemsOn 10/**/Verizon offered the option of having reestablishing with a $promotional discount
placed on the account, to be received for months or the option of waiving the early termination feeThe consumer opted to cancel service without any penaltiesWe again apologize for any inconvenience caused surrounding this matter
We have not been able to reach the customer to discuss his concerns. A letter has been mailed with the representative's contact information and the following response to his concerns. Our records show that the customer's account is no longer suspended and their
current balance is $for months July and AugustPrior to the suspension, the customer had a FLEP promotion that expired 07/**/This increased their bill by $per monthTheir current bundle which is the same as before is $for FDV, TV Preferred HD and 75/75, TVs $41.99, Premium Entertainment pack (FLEP) $40.00, router $plus tax $The only increase in their bill is the premium channelsThe customer would need to re-establish their Verizon Connections discount
On 4/**/19, a refund of the customer's credit balance was issuedThe customer should receive the refund check in 5-business days
In response to the rebuttal, unfortunately, nothing has changed in this matter.It is at the discretion of the Networks if there is a fee for their VOD programming and the display will clearly list the options to the customer when accessed.As a courtesy, we did credit the previous charges billed to the customerAlthough we apologize for the inconvenience that this matter has caused, we cannot advise that this is a policy that can be changed, nor that credit can continue to be issued