[redacted] [redacted] was advised that a manual adjustment for 6 months for $24.99 will be done, also advised that when it goes to the full $49.99, then [redacted] will get credit for that amount for the remainder of the year (6 months).
CONFIDENTIAL COMMUNICATION May 1, 2017 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account in the name of [redacted]. Mr. [redacted] states that he notified Fingerhut that Mr. [redacted] had passed on December 27, 2016. Mr. [redacted] goes on to state that he continues to receive statements and phone calls regarding Mr. [redacted]’s account. Mr. [redacted]’s desired resolution is to have no further contact regarding Mr. [redacted]’s account. Our records indicate that Fingerhut may have been sending correspondence to an address associated with Mr. [redacted] Fingerhut credit account [redacted]. Based on our research, we were unable to locate any record of Fingerhut reaching out to Mr. [redacted], at any of the phone numbers currently associated with his account, regarding Mr. [redacted]’s account. We empathize and express our condolences in regards to Mr. [redacted]’s situation, however as we do not show Mr. [redacted] as a power of attorney for Mr. [redacted] we unable to confirm any information regarding Mr. [redacted]’s account. If Mr. [redacted] has any further concerns, he may contact the Fingerhut Executive Care Team at ###-###-####. Their hours are Monday – Friday 8:00am – 4:30pm Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
CONFIDENTIAL COMMUNICATION April 20, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Per our Mobile Device Return Policy, only damaged or defective devices can be exchanged for an identical device on phones. Once shipped, mobile devices cannot be returned for credit. This information is found in our return policy as well as being listed directly under the description for this specific item. Customer Satisfaction is a top priority and while we sympathize with Ms. [redacted]’s situation, the policy is being applied the same for Ms. [redacted] as it would for any customer with similar circumstances. As stated previously, we cannot accept the return of the phone and no credit will be issued. Ms. [redacted] is responsible for the remaining balance on her account. On April 1, 2016 we revoked consent to call on the phone numbers currently associated with Ms. [redacted]’s account ###-###-#### per her request. Ms. [redacted] will no longer receive collection calls. As we have provided Ms. [redacted] with all the information available to us, we respectfully consider this matter closed. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My service was restored on [redacted] and I have received an appropriate adjustment to my bill.
Sincerely,
[redacted]
Good afternoon,We processed the refund check on 6/** and will have it delivered to the address provided by the claimant within the next 7-10 business days.
Verizon has reviewed its records regarding [redacted]'s high speed internet service. Verizon records show [redacted] has had the 50/50 service for two years, however there were no reports of internet speed issues until 08/**/16. Verizon shows the issue was resolved on 08/**/16. ...
Verizon has issued a one-time credit equivalent to 6 months of the high speed internet. Verizon has responded to [redacted] via letter with this information.We trust this information will help to resolve [redacted]'s concerns.
Verizon sustains its prior response: In accordance with ourinvestigation, the January, February, and March 2015 bills were all mailed tothe [redacted] address provided and confirmed by the complainant when sheterminated service on 1/**/15. A paid in full letter was mailed to thecomplainant on 6/**/15 to the [redacted] address on record.No new information has been presented nor is there any newissue that can be addressed by Verizon. The customer continues to claim thatshe failed to receive her final bills. They were all mailed to the address sheprovided in accordance with the term service order and continually confirmed bysubsequent customer correspondence. The complainant needs to address thismatter with the post office as there is no record of any returned bills orother correspondence sent to this customer.
Initial Business Response /* (1000, 5, 2015/07/16) */
CONFIDENTIAL COMMUNICATION
July 15, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We sincerely apologize for any difficulty Mr. [redacted] experienced as a result of the issue outlined in the inquiry. Our records confirm that Mr. [redacted] purchased a Sunbeam 2-Slice Toaster and an Alcove Fast Dry 10-Piece Bath Towel Set on June 30, 2015.
Mr. [redacted] telephoned on July 7, 2015 first notifying that the toaster was not inside the package with the towels as it should have been. He also stated that the towels he received were not the ones he ordered. As a remedy, the phone agent submitted a replacement order at no additional cost. Regrettably, the shipping address that was on Mr. [redacted]'s account at that time was still set to [redacted] Watauga, TX 76148, where it was delivered on July 13, 2015.
On July 15, 2015 a customer service agent telephoned Mr. [redacted] regarding this situation. The agent explained that the shipping address had been updated to the Watauga, TX address when an order was placed on the Fingerhut website on December 14, 2014. With Mr. [redacted]'s authorization, the agent updated his account and assured that both the billing and shipping were now both [redacted], [redacted] North Richland Hills, TX 76180. Due to the oversight by the agent who processed the replacement order not verifying the shipping address before placing it, the agent offered and apology and advised he was sending Mr. [redacted] a $50 discount coupon. Mr. [redacted] advised that he knew the person(s) at the Watauga, TX address and should be able to pick up the package from them.
We appreciate Mr. [redacted]'s patience and understanding in this matter, and again apologize. He should allow up to 15 days from the above date for the discount coupon to arrive. Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised a replacement of the items shipped. It is not my fault that they sent items to wrong address.
Soneone from Corporate offices called me on July 15 and sent another order [redacted]. I never received that order as promised. All I received was a piece of paper with a promo code for a discount on my next order. I am sorry to saY , THERE WILL NOT BE A NEXT ORDER And would like to close my account. Thank you. I also want a full credit for my last order to be applied to my account
Mr. [redacted]
Final Business Response /* (4000, 9, 2015/07/27) */
CONFIDENTIAL COMMUNICATION
July 27, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted].
Recently on July 24, 2015, Mr. [redacted] spoke with a supervisor by phone. Based on the additional information Mr. [redacted] provided, the supervisor made an exception to our standard policy and issued an account credit for the full cost of the toaster and towel set including shipping/handling.
Although already applied to the account, these credits will reflect on a future monthly billing statement for Mr. [redacted]'s records.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Verizon had taken away my phone line to give to another Verizon customer, since there is not enough lines on the pole. Verizon is the only company that the authority to fix problems on the pole. I have asked the technician who came down 'what happened?', besides of yelling and screaming I didn't get any respond. It was extremely obvious that the technician knew exactly what he was doing. I request Verizon should immediately come down and fix the problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] service has been established. Verizon has communicated with [redacted] via email the agreed upon rates for service. She will be billed $50.69 per month for the first year and then $60.69 for the second year. A Verizon representative has a follow up to review the initial bill and make any necessary adjustments to honor the agreed upon pricing.
2017 ...⇄ Revdex.com of Minnesota �...⇄ # 3[redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding an order placed with us. In Ms. [redacted]’s inquiry, she states she placed an order on January 25, 2017, which was cancelled on January 26, 2017, as a fraudulent order. Ms. [redacted] is upset as we never contacted her regarding the order, and the authorization charge placed on her account for the order has not been removed. Ms. [redacted] is requesting for the authorization charge be removed from her account for the cancelled order. After reviewing Ms. [redacted]’s account, we show the order placed January 25, 2017 was canceled because the card and billing address information did not match, and was stopped by a security rule. We would need a good billing address for the credit card for the order to process correctly. If Ms. [redacted] would still like to place the order, we recommend she go through a manual verification with the bank and a representative from our card services department. She may contact them at ###-###-####, option 3. They can do a three-way call with her and the bank to do the manual verification. Our records also show Ms. [redacted] was in contact with our representative on February 22, 2017, at which time, notified us that the funds were released to her account for the authorization of the original order placed on January 25, 2017. In regards to Ms. [redacted]’s statement that she ordered from us through her employer’s website, please be advised that we have no affiliation with Ms. [redacted]’s employer, and are not aware of any employers that would present our website for order. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/AH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. If I continue to have problems with this product I will still like o return it because I do not want to ever deal with them again.
Verizon contacted the customer and advised that we willfollow up for the final bill to render and credit the early termination fee.The customer has been provided with a name and number for our escalation teamin the event of any further questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
On February 2013 I had resolved the issue with Verizon and they had adjusted my account took partial payment and reinstated my service. According to Verizon They went and created a fictitious account under my name and dump the debt without my knowledge and sold the account to Orion Portfolio in 2015. They did not honored they they previous agreement with me. I want copy off all the long distance charges from Verizon that represent that debt in order to dispute the total amount. I had never received any communication letter or call from Orion Portfolio. I Sincerely request a copy of the first resolution letter of my first complaint to Revdex.com from Verizon.
Sincerely[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about her bill. Please be advised that our Billing Investigation Team was able to speak with [redacted] on March **,...
2018. We were able to go over the Install Charges of $400 plus taxes and the 3 (three) credits totaling $357.56. She was owed 1 (one) more credit of $70 plus tax which equals $81.43. [redacted] understands that we were able to issue the Final adjustment per this concern and also credit for rest of charges to satisfy and bring Bill current. An additional credit of $37.44 was as added to bring current, as promised and explained to her the Current Bill Due of $178.78. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I was contacted twice by Verizon, but unable to answer during work hours due to training.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION July 20, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a recent credit line change on his WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states his credit limit had been as high as $800 but has since been reduced. He claims this could have been done by a supervisor as it coincided around the time of their conversation. He is requesting his credit limit be restored to $800 as before. Please understand that in the contract agreement terms and conditions Mr. [redacted] agreed to upon accepting our credit offer and opening his account, under the section titled “Available Credit,” it states, in part: “We may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase or other change to a line of credit is the result of ongoing, systematic monitoring of account activity data, such as payment history for example. This information may pertain to the Fingerhut credit account as well as a customer’s credit history as a whole. As a result of this process, on July 6, 2016, Mr. [redacted]’s credit limit was reduced from $800 to its current limit of $350. The order he placed on the same date for a Sony PlayStation 4 Console with game was cancelled by us as the cost exceeded Mr. [redacted]’s updated credit limit. On July 7, 2016, a letter enumerating the detailed reasons for our decision to reduce the credit limit was sent to Mr. [redacted]. He should allow a few more days to receive this letter if it has not yet arrived. We are unable to change his credit limit at this time, but accounts are reviewed up to ten times a year, and should Mr. [redacted] again qualify for an increase, he will be notified accordingly by email or regular mail. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Initial Business Response /* (1000, 5, 2016/01/13) */
CONFIDENTIAL COMMUNICATION
January 13, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] made a payment of $139.98 on December 5, 2015. Ms. [redacted] contacted Fingerhut on December 22, 2015 stating this was in the incorrect amount. As a result, the payment amount of $139.98 was reversed on her account on December 23, 2015.
On November 10, 2015, Ms. [redacted] set up recurring payments for her minimum amount due each month. At the time when the payment schedule was set up, the minimum amount due was $139.98. Ms. [redacted] made an additional $70.00 payment on November10, 2015. Both of these payments posted on the same cycle.
Ms. [redacted] stresses that because of this payment her bank account was overdrawn. We advise Ms. [redacted] to fax us a copy of her bank statement showing to overdraft fees to [redacted], Attn: Kristina or mail the statement of [redacted] St. Cloud, MN 56303. This will allow for further investigation.
We have not received any payments from Ms. [redacted] since November 10, 2015. At this time her account is delinquent with a balance of $2010.13. The minimum amount due by February 5, 2016 is $240.37.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
CONFIDENTIAL COMMUNICATION January 30, 2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s inquiry he states the promotional offers he was using were Fingerhut promotions and were not applied correctly to his account. Mr. [redacted] also reiterates there was no disclaimer on the ad. After reviewing Mr. [redacted]’s account we show that he tried to use promotion codes NC636 and NC968. According to our records, these promotion codes are customer specific, and were not provided to Mr. [redacted]. According to our policy only one promotion code may be used per order, so only one could have been applied at the time of purchase. Please note that all of our promotion codes are accompanied by a disclaimer, in the ‘See Details’ section at the bottom of the advertisement. If Mr. [redacted] did not see that disclaimer, then it was not an advertisement posted by our company. We have checked the promotion codes available to Mr. [redacted] by our catalogs and website, and show the promotion code NC254 was available. We are willing to apply this promotion code for 15% off his order. This will provide a discount of $30.14 to his order, making the total $223.80. If Mr. [redacted] would like this promotion code applied to his order, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/AH
[redacted] [redacted] was advised that a manual adjustment for 6 months for $24.99 will be done, also advised that when it goes to the full $49.99, then [redacted] will get credit for that amount for the remainder of the year (6 months).
CONFIDENTIAL COMMUNICATION May 1, 2017 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account in the name of [redacted]. Mr. [redacted] states that he notified Fingerhut that Mr. [redacted] had passed on December 27, 2016. Mr. [redacted] goes on to state that he continues to receive statements and phone calls regarding Mr. [redacted]’s account. Mr. [redacted]’s desired resolution is to have no further contact regarding Mr. [redacted]’s account. Our records indicate that Fingerhut may have been sending correspondence to an address associated with Mr. [redacted] Fingerhut credit account [redacted]. Based on our research, we were unable to locate any record of Fingerhut reaching out to Mr. [redacted], at any of the phone numbers currently associated with his account, regarding Mr. [redacted]’s account. We empathize and express our condolences in regards to Mr. [redacted]’s situation, however as we do not show Mr. [redacted] as a power of attorney for Mr. [redacted] we unable to confirm any information regarding Mr. [redacted]’s account. If Mr. [redacted] has any further concerns, he may contact the Fingerhut Executive Care Team at ###-###-####. Their hours are Monday – Friday 8:00am – 4:30pm Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
CONFIDENTIAL COMMUNICATION April 20, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Per our Mobile Device Return Policy, only damaged or defective devices can be exchanged for an identical device on phones. Once shipped, mobile devices cannot be returned for credit. This information is found in our return policy as well as being listed directly under the description for this specific item. Customer Satisfaction is a top priority and while we sympathize with Ms. [redacted]’s situation, the policy is being applied the same for Ms. [redacted] as it would for any customer with similar circumstances. As stated previously, we cannot accept the return of the phone and no credit will be issued. Ms. [redacted] is responsible for the remaining balance on her account. On April 1, 2016 we revoked consent to call on the phone numbers currently associated with Ms. [redacted]’s account ###-###-#### per her request. Ms. [redacted] will no longer receive collection calls. As we have provided Ms. [redacted] with all the information available to us, we respectfully consider this matter closed. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My service was restored on [redacted] and I have received an appropriate adjustment to my bill.
Sincerely,
[redacted]
Good afternoon,We processed the refund check on 6/** and will have it delivered to the address provided by the claimant within the next 7-10 business days.
Verizon has reviewed its records regarding [redacted]'s high speed internet service. Verizon records show [redacted] has had the 50/50 service for two years, however there were no reports of internet speed issues until 08/**/16. Verizon shows the issue was resolved on 08/**/16. ...
Verizon has issued a one-time credit equivalent to 6 months of the high speed internet. Verizon has responded to [redacted] via letter with this information.We trust this information will help to resolve [redacted]'s concerns.
Verizon sustains its prior response: In accordance with ourinvestigation, the January, February, and March 2015 bills were all mailed tothe [redacted] address provided and confirmed by the complainant when sheterminated service on 1/**/15. A paid in full letter was mailed to thecomplainant on 6/**/15 to the [redacted] address on record.No new information has been presented nor is there any newissue that can be addressed by Verizon. The customer continues to claim thatshe failed to receive her final bills. They were all mailed to the address sheprovided in accordance with the term service order and continually confirmed bysubsequent customer correspondence. The complainant needs to address thismatter with the post office as there is no record of any returned bills orother correspondence sent to this customer.
Initial Business Response /* (1000, 5, 2015/07/16) */
CONFIDENTIAL COMMUNICATION
July 15, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We sincerely apologize for any difficulty Mr. [redacted] experienced as a result of the issue outlined in the inquiry. Our records confirm that Mr. [redacted] purchased a Sunbeam 2-Slice Toaster and an Alcove Fast Dry 10-Piece Bath Towel Set on June 30, 2015.
Mr. [redacted] telephoned on July 7, 2015 first notifying that the toaster was not inside the package with the towels as it should have been. He also stated that the towels he received were not the ones he ordered. As a remedy, the phone agent submitted a replacement order at no additional cost. Regrettably, the shipping address that was on Mr. [redacted]'s account at that time was still set to [redacted] Watauga, TX 76148, where it was delivered on July 13, 2015.
On July 15, 2015 a customer service agent telephoned Mr. [redacted] regarding this situation. The agent explained that the shipping address had been updated to the Watauga, TX address when an order was placed on the Fingerhut website on December 14, 2014. With Mr. [redacted]'s authorization, the agent updated his account and assured that both the billing and shipping were now both [redacted], [redacted] North Richland Hills, TX 76180. Due to the oversight by the agent who processed the replacement order not verifying the shipping address before placing it, the agent offered and apology and advised he was sending Mr. [redacted] a $50 discount coupon. Mr. [redacted] advised that he knew the person(s) at the Watauga, TX address and should be able to pick up the package from them.
We appreciate Mr. [redacted]'s patience and understanding in this matter, and again apologize. He should allow up to 15 days from the above date for the discount coupon to arrive. Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised a replacement of the items shipped. It is not my fault that they sent items to wrong address.
Soneone from Corporate offices called me on July 15 and sent another order [redacted]. I never received that order as promised. All I received was a piece of paper with a promo code for a discount on my next order. I am sorry to saY , THERE WILL NOT BE A NEXT ORDER And would like to close my account. Thank you. I also want a full credit for my last order to be applied to my account
Mr. [redacted]
Final Business Response /* (4000, 9, 2015/07/27) */
CONFIDENTIAL COMMUNICATION
July 27, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted].
Recently on July 24, 2015, Mr. [redacted] spoke with a supervisor by phone. Based on the additional information Mr. [redacted] provided, the supervisor made an exception to our standard policy and issued an account credit for the full cost of the toaster and towel set including shipping/handling.
Although already applied to the account, these credits will reflect on a future monthly billing statement for Mr. [redacted]'s records.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
According to Verizon's records, the customer must contact Verizon's Usage Verification Center at ###-###-#### to address the dispute.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Verizon had taken away my phone line to give to another Verizon customer, since there is not enough lines on the pole. Verizon is the only company that the authority to fix problems on the pole. I have asked the technician who came down 'what happened?', besides of yelling and screaming I didn't get any respond. It was extremely obvious that the technician knew exactly what he was doing. I request Verizon should immediately come down and fix the problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] service has been established. Verizon has communicated with [redacted] via email the agreed upon rates for service. She will be billed $50.69 per month for the first year and then $60.69 for the second year. A Verizon representative has a follow up to review the initial bill and make any necessary adjustments to honor the agreed upon pricing.
CONFIDENTIAL COMMUNICATION February 27,...
2017 ...⇄ Revdex.com of Minnesota �...⇄ # 3[redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding an order placed with us. In Ms. [redacted]’s inquiry, she states she placed an order on January 25, 2017, which was cancelled on January 26, 2017, as a fraudulent order. Ms. [redacted] is upset as we never contacted her regarding the order, and the authorization charge placed on her account for the order has not been removed. Ms. [redacted] is requesting for the authorization charge be removed from her account for the cancelled order. After reviewing Ms. [redacted]’s account, we show the order placed January 25, 2017 was canceled because the card and billing address information did not match, and was stopped by a security rule. We would need a good billing address for the credit card for the order to process correctly. If Ms. [redacted] would still like to place the order, we recommend she go through a manual verification with the bank and a representative from our card services department. She may contact them at ###-###-####, option 3. They can do a three-way call with her and the bank to do the manual verification. Our records also show Ms. [redacted] was in contact with our representative on February 22, 2017, at which time, notified us that the funds were released to her account for the authorization of the original order placed on January 25, 2017. In regards to Ms. [redacted]’s statement that she ordered from us through her employer’s website, please be advised that we have no affiliation with Ms. [redacted]’s employer, and are not aware of any employers that would present our website for order. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/AH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. If I continue to have problems with this product I will still like o return it because I do not want to ever deal with them again.
Verizon contacted the customer and advised that we willfollow up for the final bill to render and credit the early termination fee.The customer has been provided with a name and number for our escalation teamin the event of any further questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
On February 2013 I had resolved the issue with Verizon and they had adjusted my account took partial payment and reinstated my service. According to Verizon They went and created a fictitious account under my name and dump the debt without my knowledge and sold the account to Orion Portfolio in 2015. They did not honored they they previous agreement with me. I want copy off all the long distance charges from Verizon that represent that debt in order to dispute the total amount. I had never received any communication letter or call from Orion Portfolio. I Sincerely request a copy of the first resolution letter of my first complaint to Revdex.com from Verizon.
Sincerely[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about her bill. Please be advised that our Billing Investigation Team was able to speak with [redacted] on March **,...
2018. We were able to go over the Install Charges of $400 plus taxes and the 3 (three) credits totaling $357.56. She was owed 1 (one) more credit of $70 plus tax which equals $81.43. [redacted] understands that we were able to issue the Final adjustment per this concern and also credit for rest of charges to satisfy and bring Bill current. An additional credit of $37.44 was as added to bring current, as promised and explained to her the Current Bill Due of $178.78. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I was contacted twice by Verizon, but unable to answer during work hours due to training.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION July 20, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a recent credit line change on his WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states his credit limit had been as high as $800 but has since been reduced. He claims this could have been done by a supervisor as it coincided around the time of their conversation. He is requesting his credit limit be restored to $800 as before. Please understand that in the contract agreement terms and conditions Mr. [redacted] agreed to upon accepting our credit offer and opening his account, under the section titled “Available Credit,” it states, in part: “We may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase or other change to a line of credit is the result of ongoing, systematic monitoring of account activity data, such as payment history for example. This information may pertain to the Fingerhut credit account as well as a customer’s credit history as a whole. As a result of this process, on July 6, 2016, Mr. [redacted]’s credit limit was reduced from $800 to its current limit of $350. The order he placed on the same date for a Sony PlayStation 4 Console with game was cancelled by us as the cost exceeded Mr. [redacted]’s updated credit limit. On July 7, 2016, a letter enumerating the detailed reasons for our decision to reduce the credit limit was sent to Mr. [redacted]. He should allow a few more days to receive this letter if it has not yet arrived. We are unable to change his credit limit at this time, but accounts are reviewed up to ten times a year, and should Mr. [redacted] again qualify for an increase, he will be notified accordingly by email or regular mail. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Initial Business Response /* (1000, 5, 2016/01/13) */
CONFIDENTIAL COMMUNICATION
January 13, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] made a payment of $139.98 on December 5, 2015. Ms. [redacted] contacted Fingerhut on December 22, 2015 stating this was in the incorrect amount. As a result, the payment amount of $139.98 was reversed on her account on December 23, 2015.
On November 10, 2015, Ms. [redacted] set up recurring payments for her minimum amount due each month. At the time when the payment schedule was set up, the minimum amount due was $139.98. Ms. [redacted] made an additional $70.00 payment on November10, 2015. Both of these payments posted on the same cycle.
Ms. [redacted] stresses that because of this payment her bank account was overdrawn. We advise Ms. [redacted] to fax us a copy of her bank statement showing to overdraft fees to [redacted], Attn: Kristina or mail the statement of [redacted] St. Cloud, MN 56303. This will allow for further investigation.
We have not received any payments from Ms. [redacted] since November 10, 2015. At this time her account is delinquent with a balance of $2010.13. The minimum amount due by February 5, 2016 is $240.37.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
CONFIDENTIAL COMMUNICATION January 30, 2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s inquiry he states the promotional offers he was using were Fingerhut promotions and were not applied correctly to his account. Mr. [redacted] also reiterates there was no disclaimer on the ad. After reviewing Mr. [redacted]’s account we show that he tried to use promotion codes NC636 and NC968. According to our records, these promotion codes are customer specific, and were not provided to Mr. [redacted]. According to our policy only one promotion code may be used per order, so only one could have been applied at the time of purchase. Please note that all of our promotion codes are accompanied by a disclaimer, in the ‘See Details’ section at the bottom of the advertisement. If Mr. [redacted] did not see that disclaimer, then it was not an advertisement posted by our company. We have checked the promotion codes available to Mr. [redacted] by our catalogs and website, and show the promotion code NC254 was available. We are willing to apply this promotion code for 15% off his order. This will provide a discount of $30.14 to his order, making the total $223.80. If Mr. [redacted] would like this promotion code applied to his order, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/AH