Our investigation found, the customer was sold FiOS Internet; however the order could not be completed. Engineering has investigated the customer’s location and determined that the indicated FiOS service(s) are physically blocked and not available. The customer's order for new service...
was cancelled and the contract voided. We apologize for any inconvenience that the customer has experienced as a result of the above matter.
We are not able to locate a prospective account with the given information, can you please submit the cr from the back of the catalog you are receiving? Thank you [redacted]copied and pasted from email.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I
am writing in response to the inquiry received regarding a WebBank/Gettington
Credit Account for Ms. Katherine Pie.Ms.
Pie details quality concerns with the furniture she recently received, in
particular “the material under the sofa and loveseat were torn, and the staples
are loose on the...
sofa.” She states she received no prior communication from the
shipping carrier with respect to delivery arrangements, and that the carrier
left the “furniture sitting outside…for quite a few hours” until she was able
to find someone to move it into her home. She requests our consideration for an
account credit given these issues.Our
investigation confirms an order was placed on August 7, 2016 which included an
Ashley Julson Sofa, an Ashley Julson Loveseat, and an Ashley Rocker/Recliner.
Pilot Freight Services delivered the three items to Ms. Pie on August 16, 2016
per the collective tracking number, 068328966. Please note that the following disclaimer was prominently displayed on the product description web page for each item: “Cannot ship outside the contiguous 48 States or APO/FPO. This item is delivered to the curb. The delivery company will call you to arrange a delivery time and offer other services (like in-home delivery), if available. This item may not be eligible for free shipping promotions.” With respect to Ms. Pie’s assertion of not being contacted by the carrier, their tracking information log notes reflect they “Left Message” on August 15, 2016 at 6:07 p.m. local time, and at 9:10 pm. on the same date shows “Appointment Scheduled”—indicating delivery arrangements had in fact been made. Additionally, we entrust the carrier with secure transport and delivery of all goods, including ensuring no damages occur in that time. Ms. Pie’s description suggests minor impacts to the sofa and loveseat likely due to transport/handling. We have issued a 15% discount to the merchandise price of each furniture item as a one-time courtesy to Ms. Pie. These credits, totaling $202.80, have been applied to her account and will reflect on an upcoming monthly statement for her records. We sincerely apologize for any difficulty or other inconvenience Ms. Pie may have experienced as a result, but trust the measures we have taken will meet her expectations of a satisfactory resolution. Thank you for allowing us to assist and explain. Sincerely, Vi FinchExecutive Care Team VF/ah Vi Finch Executive Care Team VF/ah
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her son’s WebBank/Fingerhut Advantage Credit Account. In order for us to discuss pertinent account information with Ms. [redacted] we are requesting a copy of the Power of Attorney. To expedite, Ms. [redacted] may fax the P.O.A. to ###-###-#### Attn: Becky or by regular mail to [redacted] St. Cloud, MN 56303. Due to no Power of Attorney being on file we are sending a response directly to the account holder. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Upon receipt of the rebuttal, the issue was referred to the appropriate department to review and investigate. Telephone calls are reviewed for coaching and training purposes only. The recording are on a 30 day rolling calendar. A Service Order Confirmation was emailed to the customer, detailing the services, discounts, estimated bill as well as taxes and surcharges. As a retiree, the customer was given specific instructions how to apply for the Employee discount. At present, the discounts that the customer is receiving exceeds the Employee discount. There are no additional discounts available which was previously explained to the customer. We apologize for any confusion with the conversation between the customer and the employee.
I am rejecting this response because: I have never had a contract with [redacted] and would like to see the original contract with this debt company. Is this not a violation of privacy information released to this company. I did not have a contract with [redacted] .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Verizon stated that lightening entered the home through the power system and only destroyed Verizon equipment or equipment that was connected directly to the Verizon equipment. When Verizon tech was asked for an explanation as why there was 0% damage to non-Verizon connected equipment and nearly 100% damage (one TV survived) to equipment connected to Verizon equipment, Verizon tech response was "lightning is wonky" and "I have seen it before". Two Verizon Techs stated on separate visits in response to this issue that Verizon had suffered significant total failures across the local area just like mine and I am sure that there was similar damage. After speaking with a electrical engineer, he stated that it is possible for a lightning strike to carry over the fiber optic cable. In this case, we believe that the surge originated in the FIOS system and ran through causing significant damage to our home systems. In addition, the Verizon Router, Apple router and ADT Pulse system were connected together. All are dead. These items were plugged into a ADT UPS system with an Apple iMac computer, Western Digital external hard drive and VTEC phone. All equipment that was plugged into the ADT UPS were undamaged unless they were connected to the FIOS system. There is a logical path of damage linkable directly to the FIOS system and all other home electronics are unaffected.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is a duplicate of an [redacted] complaint closed 6/**/15. Inaccordance with Verizon's investigation, it was found, per the last dispatch on5/**/15, that the customer's wires were pulled out of the Optical NetworkTerminal (ONT) in the terminal room. The wires were hanging 6 inches or soout of...
the ONT so it is possible the wires got snagged when someone else wasworking in the terminal room. Verizon could not confirm who pulled thewires since the room is shared with [redacted] equipment. Thetechnician was able to run the customer's wire behind our ONT and punch downthe block so it will not get pulled out again by accident. The Verizon repairmanager stated he would attempt to visit the customer andleave his contact information in case she has any further serviceissues. The repair manager spoke with the daughter, provided her name andnumber, and advised that one month out of service credit had been issuedin the amount of $104.77.
CONFIDENTIAL COMMUNICATION
March 24, 2016
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #: [redacted]
Dear Ms. [redacted],
I am writing in response to an...
inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Credit Account. Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.
Mr. [redacted] states in his complaint that there is a WebBank/Fingerhut credit account on his credit report that he believes is fraud. Mr. [redacted] is requesting more information about the account, specifically when the order was placed and what was ordered.
The WebBank/Fingerhut credit account ending in [redacted] was opened on September 28, 2014 when an application for credit was processed online. The name, phone number and email address on the application is the same one provided when contacting us regarding this issue.
One order was placed on September 28, 2014 for an XBOX One Console. The merchandise was shipped by Spee Dee to the address on the application.
A payment for $81.98 was processed on November 22, 2014 with a MasterCard debit card ending in [redacted]. The name on the card was [redacted]. The unpaid balance of $703.22 charged off on July 5, 2015 and the account was sold to [redacted] on August 4, 2015. [redacted] can be reached at ###-###-####.
According to our records, Mr. [redacted] spoke with Fingerhut on April 16, 2015. The account was verified and Mr. [redacted] stated he would pay off the account in May 2015.
The last record of speaking with Mr. [redacted] was July 3, 2015 in which he verified the account and stated he was unable to pay because he was waiting for a tax refund. After reviewing the call recording, Mr. [redacted] gave no indication he suspected this account was opened fraudulently.
An account review on March 18, 2016 confirmed that the credit bureaus are reporting accurately as Transfer/Sold or Purchased by Another Lender with a balance and past due of zero.
We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted]'s Welcome Packet. It states:
"If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies."
Conversely, accounts that are in good standing will be reported as well.
If Mr. [redacted] believes this account was opened fraudulently, he can complete and return the attached unordered merchandise affidavit. We also ask that he file a police report and send both copies to the following address:
Fingerhut
Attn: Fraud Department
[redacted]
St. Cloud, MN 56303
Mr. [redacted] may also fax the affidavit and police report to ###-###-#### Attn: Fraud. Please include the customer or account number on the fax so we can locate the account.
Once we receive the affidavit and police report, we will be able to conduct a full fraud investigation.
If Mr. [redacted] has further questions or concerns, he can contact the Fraud Department at ###-###-####. Their hours are Monday - Friday 8:00am - 6:00pm Central Time.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/lg
Enclosures
On 3/**/2017 Verizon Appeals Billing Representative called and spoke with [redacted]i, explained that her premium channel discount expired 1/**/17. Ms. Palmeri stated that when she placed her order in December she was told that her price would be the same for 2 years. The...
Representative explained that the discount shows on the Service Order Confirmation because it was still in place when the order was placed on 12/**/16 but was expiring 1/**/17. The Representative apologized that the information was not made clear. [redacted] was not satisfied, and stated she will go to cable. The customer is already receiving a $4.99 twelve month LEC credit and no other credits or adjustments are available.
Per the Verizon contractor they sent the customer payment for the fence on 7/**/15. The also advised restoration will be completed when they work on [redacted] is done. They advised they spoke with the customer and he was ok with the plan. The customer has been provided contact information for the contractor and additional questions should be directed to them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I would like to proceed in court with this matter. May Verizon provide all my bills from the date I started service with to the date I left. the first payment made, and thereafter the rest. All payments as stated above were payments for the coming months. I consumed what I paid for, not paid for what I consumed. I need that first payment followed by all the rest. This issue should be addressed in court, if they are being deceptive this way. I paid all the bills in advance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION July 12, 2017 Revdex.com of...
Minnesota �...⇄ #[redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry Ms. [redacted] filed with your office regarding her WebBank/Gettington Credit Account. Ms. [redacted] ordered an air conditioner that “worked for 2 days and then started to show error code E8,” and did not come with an owner’s manual so she called customer service for assistance. When the representative was unable to provide a phone number to the manufacturer or how to obtain the manual, she requested a supervisor, received a voicemail, left a message, but did not receive a callback. On June 13, 2017, she called and was transferred to a live supervisor, who she states was “condescending” and fell short in providing the necessary assistance. Ms. [redacted] requests a full refund of the shipping and interest charges, a discount on a future purchase, and for MasterCraft 8050 Window Air Conditioner to be recalled. Please see the attached document for the full, detailed response. Sincerely, Vi [redacted]Executive Care Team VF/ah
The account ending in 00001 was disconnected on 5/**/2016 and we have credited the final balance of $114.03, as the account was created in error. We have attempted to contact the customer to advise him of the resolution; however he is out of the country.
CONFIDENTIAL COMMUNICATION March 30, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an additional inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account. Mr. [redacted] states he notified Fingerhut last year that he wanted his account closed because he couldn’t afford to make the payments. Mr. [redacted] maintains Fingerhut keeps changing their policy and merely revoking consent is no help to him. Mr. [redacted] states $65.00 a month is not affordable and he has called several times to tell Fingerhut he doesn’t have the money to pay the bill. As stated in our previous response, Mr. [redacted] purchased $1,775.39 in merchandise between May 25, 2015 and June 28, 2015. Three of the orders were purchased with deferred billing. When the deferred billing on the purchases expired, the minimum due increased from $29.99 a month to 5% of the balance which was reflected on Mr. [redacted]’s monthly statements. Based on Mr. [redacted]’s previous request, his account was closed on August 21, 2015. Any outstanding balance will continue to accrue interest and Mr. [redacted] may be assessed late fees and his account is still subject to the original terms and conditions of the agreement. No payments were received for September, October or November 2015. On November 23, 2015 Mr. [redacted] agreed to a nine month reduced payment plan for $65.00 a month starting on December 2, 2015 with reduced interest (14.9%) and no late fees. According to our records, Mr. [redacted] made three payments for $65.00 on December 2, 2015, January 3, 2016 and February 2, 2016. Mr. [redacted] contacted Fingerhut by phone on March 21, 2016 and requested that a cease and desist be placed on his account. At his request, we have placed a cease and desist status on Mr. [redacted]’s account on March 21, 2016. No further call attempts will be made or written communication sent unless notified in writing to rescind the cease and desist. A monthly statement will continue to be mailed. If Mr. [redacted] would like additional information he will need to revoke the cease and desist request in writing. Thank you for the opportunity to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg Tell us why here...
made by the business in reference to complaint ID [redacted]. I have made efforts to contact the Executive Customer Care Department at Fingerhut, and will continue to do so until such time that the business and I are able to communicate and agree on a resolution to this issue. At that time I will again address this letter to the Revdex.com and the response to the business' reply with a statement as to whether or not we have reached a satisfactory resolution at that time. I sincerely thank you for your time and efforts in this matter.
A technician dispatched on 02/**/18 and replaced the defected ONT. A representative spoke with the customer who requested that we call him again to confirm his issue had been resolved. We have made several attempts to contact the customer as requested but have been unable to reach...
him. A letter and email has been sent advising the customer to contact us if he has further problems.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[A credit for days without service is not acceptable and somewhat insulting for what we had to deal with. We had to take two days off of work in order to sit with techs for 7 hours on the first visit and 2 hours on the next. I had to cancel a party to watch the Ravens game in our new home that was scheduled for the 3rd day after the planned install. They screwed up the second appointment and told me they could not come out until the 4th day after the planned install. Luckily it randomly came on on the third day. I have heard nothing from Verizon other than a call asking if it was working. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Our investigation found, the customer was sold FiOS Internet; however the order could not be completed. Engineering has investigated the customer’s location and determined that the indicated FiOS service(s) are physically blocked and not available. The customer's order for new service...
was cancelled and the contract voided. We apologize for any inconvenience that the customer has experienced as a result of the above matter.
We are not able to locate a prospective account with the given information, can you please submit the c
r from the back of the catalog you are receiving? Thank you [redacted]copied and pasted from email.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I
am writing in response to the inquiry received regarding a WebBank/Gettington
Credit Account for Ms. Katherine Pie.Ms.
Pie details quality concerns with the furniture she recently received, in
particular “the material under the sofa and loveseat were torn, and the staples
are loose on the...
sofa.” She states she received no prior communication from the
shipping carrier with respect to delivery arrangements, and that the carrier
left the “furniture sitting outside…for quite a few hours” until she was able
to find someone to move it into her home. She requests our consideration for an
account credit given these issues.Our
investigation confirms an order was placed on August 7, 2016 which included an
Ashley Julson Sofa, an Ashley Julson Loveseat, and an Ashley Rocker/Recliner.
Pilot Freight Services delivered the three items to Ms. Pie on August 16, 2016
per the collective tracking number, 068328966. Please note that the following disclaimer was prominently displayed on the product description web page for each item: “Cannot ship outside the contiguous 48 States or APO/FPO. This item is delivered to the curb. The delivery company will call you to arrange a delivery time and offer other services (like in-home delivery), if available. This item may not be eligible for free shipping promotions.” With respect to Ms. Pie’s assertion of not being contacted by the carrier, their tracking information log notes reflect they “Left Message” on August 15, 2016 at 6:07 p.m. local time, and at 9:10 pm. on the same date shows “Appointment Scheduled”—indicating delivery arrangements had in fact been made. Additionally, we entrust the carrier with secure transport and delivery of all goods, including ensuring no damages occur in that time. Ms. Pie’s description suggests minor impacts to the sofa and loveseat likely due to transport/handling. We have issued a 15% discount to the merchandise price of each furniture item as a one-time courtesy to Ms. Pie. These credits, totaling $202.80, have been applied to her account and will reflect on an upcoming monthly statement for her records. We sincerely apologize for any difficulty or other inconvenience Ms. Pie may have experienced as a result, but trust the measures we have taken will meet her expectations of a satisfactory resolution. Thank you for allowing us to assist and explain. Sincerely, Vi FinchExecutive Care Team VF/ah Vi Finch Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION May 31, 2017...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
CONFIDENTIAL COMMUNICATION April 14, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her son’s WebBank/Fingerhut Advantage Credit Account. In order for us to discuss pertinent account information with Ms. [redacted] we are requesting a copy of the Power of Attorney. To expedite, Ms. [redacted] may fax the P.O.A. to ###-###-#### Attn: Becky or by regular mail to [redacted] St. Cloud, MN 56303. Due to no Power of Attorney being on file we are sending a response directly to the account holder. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Upon receipt of the rebuttal, the issue was referred to the appropriate department to review and investigate. Telephone calls are reviewed for coaching and training purposes only. The recording are on a 30 day rolling calendar. A Service Order Confirmation was emailed to the customer, detailing the services, discounts, estimated bill as well as taxes and surcharges. As a retiree, the customer was given specific instructions how to apply for the Employee discount. At present, the discounts that the customer is receiving exceeds the Employee discount. There are no additional discounts available which was previously explained to the customer. We apologize for any confusion with the conversation between the customer and the employee.
I am rejecting this response because: I have never had a contract with [redacted] and would like to see the original contract with this debt company. Is this not a violation of privacy information released to this company. I did not have a contract with [redacted] .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Verizon stated that lightening entered the home through the power system and only destroyed Verizon equipment or equipment that was connected directly to the Verizon equipment. When Verizon tech was asked for an explanation as why there was 0% damage to non-Verizon connected equipment and nearly 100% damage (one TV survived) to equipment connected to Verizon equipment, Verizon tech response was "lightning is wonky" and "I have seen it before". Two Verizon Techs stated on separate visits in response to this issue that Verizon had suffered significant total failures across the local area just like mine and I am sure that there was similar damage. After speaking with a electrical engineer, he stated that it is possible for a lightning strike to carry over the fiber optic cable. In this case, we believe that the surge originated in the FIOS system and ran through causing significant damage to our home systems. In addition, the Verizon Router, Apple router and ADT Pulse system were connected together. All are dead. These items were plugged into a ADT UPS system with an Apple iMac computer, Western Digital external hard drive and VTEC phone. All equipment that was plugged into the ADT UPS were undamaged unless they were connected to the FIOS system. There is a logical path of damage linkable directly to the FIOS system and all other home electronics are unaffected.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is a duplicate of an [redacted] complaint closed 6/**/15. Inaccordance with Verizon's investigation, it was found, per the last dispatch on5/**/15, that the customer's wires were pulled out of the Optical NetworkTerminal (ONT) in the terminal room. The wires were hanging 6 inches or soout of...
the ONT so it is possible the wires got snagged when someone else wasworking in the terminal room. Verizon could not confirm who pulled thewires since the room is shared with [redacted] equipment. Thetechnician was able to run the customer's wire behind our ONT and punch downthe block so it will not get pulled out again by accident. The Verizon repairmanager stated he would attempt to visit the customer andleave his contact information in case she has any further serviceissues. The repair manager spoke with the daughter, provided her name andnumber, and advised that one month out of service credit had been issuedin the amount of $104.77.
CONFIDENTIAL COMMUNICATION
March 24, 2016
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #: [redacted]
Dear Ms. [redacted],
I am writing in response to an...
inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Credit Account. Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.
Mr. [redacted] states in his complaint that there is a WebBank/Fingerhut credit account on his credit report that he believes is fraud. Mr. [redacted] is requesting more information about the account, specifically when the order was placed and what was ordered.
The WebBank/Fingerhut credit account ending in [redacted] was opened on September 28, 2014 when an application for credit was processed online. The name, phone number and email address on the application is the same one provided when contacting us regarding this issue.
One order was placed on September 28, 2014 for an XBOX One Console. The merchandise was shipped by Spee Dee to the address on the application.
A payment for $81.98 was processed on November 22, 2014 with a MasterCard debit card ending in [redacted]. The name on the card was [redacted]. The unpaid balance of $703.22 charged off on July 5, 2015 and the account was sold to [redacted] on August 4, 2015. [redacted] can be reached at ###-###-####.
According to our records, Mr. [redacted] spoke with Fingerhut on April 16, 2015. The account was verified and Mr. [redacted] stated he would pay off the account in May 2015.
The last record of speaking with Mr. [redacted] was July 3, 2015 in which he verified the account and stated he was unable to pay because he was waiting for a tax refund. After reviewing the call recording, Mr. [redacted] gave no indication he suspected this account was opened fraudulently.
An account review on March 18, 2016 confirmed that the credit bureaus are reporting accurately as Transfer/Sold or Purchased by Another Lender with a balance and past due of zero.
We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted]'s Welcome Packet. It states:
"If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies."
Conversely, accounts that are in good standing will be reported as well.
If Mr. [redacted] believes this account was opened fraudulently, he can complete and return the attached unordered merchandise affidavit. We also ask that he file a police report and send both copies to the following address:
Fingerhut
Attn: Fraud Department
[redacted]
St. Cloud, MN 56303
Mr. [redacted] may also fax the affidavit and police report to ###-###-#### Attn: Fraud. Please include the customer or account number on the fax so we can locate the account.
Once we receive the affidavit and police report, we will be able to conduct a full fraud investigation.
If Mr. [redacted] has further questions or concerns, he can contact the Fraud Department at ###-###-####. Their hours are Monday - Friday 8:00am - 6:00pm Central Time.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/lg
Enclosures
On 3/**/2017 Verizon Appeals Billing Representative called and spoke with [redacted]i, explained that her premium channel discount expired 1/**/17. Ms. Palmeri stated that when she placed her order in December she was told that her price would be the same for 2 years. The...
Representative explained that the discount shows on the Service Order Confirmation because it was still in place when the order was placed on 12/**/16 but was expiring 1/**/17. The Representative apologized that the information was not made clear. [redacted] was not satisfied, and stated she will go to cable. The customer is already receiving a $4.99 twelve month LEC credit and no other credits or adjustments are available.
Per the Verizon contractor they sent the customer payment for the fence on 7/**/15. The also advised restoration will be completed when they work on [redacted] is done. They advised they spoke with the customer and he was ok with the plan. The customer has been provided contact information for the contractor and additional questions should be directed to them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I would like to proceed in court with this matter. May Verizon provide all my bills from the date I started service with to the date I left. the first payment made, and thereafter the rest. All payments as stated above were payments for the coming months. I consumed what I paid for, not paid for what I consumed. I need that first payment followed by all the rest. This issue should be addressed in court, if they are being deceptive this way. I paid all the bills in advance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION July 12, 2017 Revdex.com of...
Minnesota �...⇄ #[redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry Ms. [redacted] filed with your office regarding her WebBank/Gettington Credit Account. Ms. [redacted] ordered an air conditioner that “worked for 2 days and then started to show error code E8,” and did not come with an owner’s manual so she called customer service for assistance. When the representative was unable to provide a phone number to the manufacturer or how to obtain the manual, she requested a supervisor, received a voicemail, left a message, but did not receive a callback. On June 13, 2017, she called and was transferred to a live supervisor, who she states was “condescending” and fell short in providing the necessary assistance. Ms. [redacted] requests a full refund of the shipping and interest charges, a discount on a future purchase, and for MasterCraft 8050 Window Air Conditioner to be recalled. Please see the attached document for the full, detailed response. Sincerely, Vi [redacted]Executive Care Team VF/ah
The account ending in 00001 was disconnected on 5/**/2016 and we have credited the final balance of $114.03, as the account was created in error. We have attempted to contact the customer to advise him of the resolution; however he is out of the country.
CONFIDENTIAL COMMUNICATION March 30, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an additional inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account. Mr. [redacted] states he notified Fingerhut last year that he wanted his account closed because he couldn’t afford to make the payments. Mr. [redacted] maintains Fingerhut keeps changing their policy and merely revoking consent is no help to him. Mr. [redacted] states $65.00 a month is not affordable and he has called several times to tell Fingerhut he doesn’t have the money to pay the bill. As stated in our previous response, Mr. [redacted] purchased $1,775.39 in merchandise between May 25, 2015 and June 28, 2015. Three of the orders were purchased with deferred billing. When the deferred billing on the purchases expired, the minimum due increased from $29.99 a month to 5% of the balance which was reflected on Mr. [redacted]’s monthly statements. Based on Mr. [redacted]’s previous request, his account was closed on August 21, 2015. Any outstanding balance will continue to accrue interest and Mr. [redacted] may be assessed late fees and his account is still subject to the original terms and conditions of the agreement. No payments were received for September, October or November 2015. On November 23, 2015 Mr. [redacted] agreed to a nine month reduced payment plan for $65.00 a month starting on December 2, 2015 with reduced interest (14.9%) and no late fees. According to our records, Mr. [redacted] made three payments for $65.00 on December 2, 2015, January 3, 2016 and February 2, 2016. Mr. [redacted] contacted Fingerhut by phone on March 21, 2016 and requested that a cease and desist be placed on his account. At his request, we have placed a cease and desist status on Mr. [redacted]’s account on March 21, 2016. No further call attempts will be made or written communication sent unless notified in writing to rescind the cease and desist. A monthly statement will continue to be mailed. If Mr. [redacted] would like additional information he will need to revoke the cease and desist request in writing. Thank you for the opportunity to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg Tell us why here...
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted]. I have made efforts to contact the Executive Customer Care Department at Fingerhut, and will continue to do so until such time that the business and I are able to communicate and agree on a resolution to this issue. At that time I will again address this letter to the Revdex.com and the response to the business' reply with a statement as to whether or not we have reached a satisfactory resolution at that time. I sincerely thank you for your time and efforts in this matter.
A technician dispatched on 02/**/18 and replaced the defected ONT. A representative spoke with the customer who requested that we call him again to confirm his issue had been resolved. We have made several attempts to contact the customer as requested but have been unable to reach...
him. A letter and email has been sent advising the customer to contact us if he has further problems.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[A credit for days without service is not acceptable and somewhat insulting for what we had to deal with. We had to take two days off of work in order to sit with techs for 7 hours on the first visit and 2 hours on the next. I had to cancel a party to watch the Ravens game in our new home that was scheduled for the 3rd day after the planned install. They screwed up the second appointment and told me they could not come out until the 4th day after the planned install. Luckily it randomly came on on the third day. I have heard nothing from Verizon other than a call asking if it was working. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]