Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We spoke with the customer on June **, 2017 to apologize for the problems and agreed to honor the original rate/offer quoted to the customer. We appreciate the customer bringing this to our attention.
The issue this customer is having of not being able to access her online account is being researched by Verizon IT. Once we have a resolution to this Verizon IT issue we will follow up with [redacted] to make sure her on line account is set up.
[redacted]
[redacted] Thank you for referring this case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. According to our records the Starz High Definition (HD) problem is a known issue where the provider themselves (Starz) is only providing...
Standard Definition Video on Demand content at this time. At this time, Verizon has not been apprised as to when Starz will reinstate High Definition content. Verizon has reported this matter to Starz. A Verizon representative spoke with [redacted] whom confirmed the show “The Knick” is back up and running successfully. We apologize for any inconvenience this may have caused. We trust this information will assist you in closing this case. Respectfully, [redacted] Verizon SW Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The service was terminated do to lack of service from Verizon in the new location. Where does it state that customer is responsible for an early termination fee, if Verizon is unable to extend service to an area?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I contacted the customer and he advised that his Safari has not work after February [redacted]. He said he is not sure if the problem is on Verizon's end or his computer. The customer said that he will try to update his computer to see if that helps. He also stated that he does not want Verizon's tech support to call him. He stated that he has wasted to much time and tech support can't access his computer. The customer said that he has found a work around and he will use this until he tries updating his computer.
I am rejecting this response because:I have already showed them proof that I contacted them before the 30 days. Also since I purchased the item from THEM, THEY should have taken care of the problem right away and let me return it, not made ME contact the manufacturer.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he placed an order on May 28, 2016 for a [redacted] Smart TV. On June 6, 2016 he received the incorrect TV. He claims he contacted Fingerhut and returned the merchandise. He wanted the correct TV to be sent to him, but his order was cancelled. He had made payments for the TV and wanted to have this refunded to him. He would like to have the correct product sent to him or a refund of his payment. Our records indicate Mr. [redacted] placed an order for a [redacted] 24” 720p LED Smart TV on May 28, 2016. On June 6, 2016 Mr. [redacted] contacted Fingerhut stating he did not receive the correct TV. On June 7, 2016 a prepaid label was sent to Mr. [redacted] to return the TV. The agent Mr. [redacted] spoke with placed an order at no charge for the correct TV. This was not properly handled, as we need to receive the return before sending a replacement item. On that same date, the error was caught and the order was cancelled. We apologize for this error of one of our agents. This has been brought to our attention and corrective measures have been taken. We received the return from Mr. [redacted] on June 15, 2016. The full merchandise price of $182.88 was credited to Mr. [redacted]’s account. The return shipping/handling of $23.95 and the original shipping/handling amount of $19.99 was credited on June 16, 2016. Mr. [redacted] made a payment on June 3, 2016 for $200.00. Once his account was credited for the returned merchandise, this created a $200.00 credit on his account. On June 13, 2016 the credit of $200.00 was issued to Mr. [redacted]’s credit card ending in 2732. If Mr. [redacted] would like to replace the order for the TV or any other products, he may do so online at www.Fingerhut.com or contact Fingerhut Order Line at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Please be advised we have removed the account from [redacted]’s credit report due to a Verizon error in processing the credits due to him. I spoke with [redacted] today to provide this information. We trust this provides your office with the information required in this matter....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have no doubt that Verizon told me at the time that the discount would be renewed in a year if I called. I asked at the time that they send me a confirmation in writing, which they said they would do, that the discount in question would be reapplied. While I got a email message, it did not contain the promised language. Rather than try again to contact Verizon customer service at the time, I opted to trust that they would honor their commitment.Why was the discount offered in the first place? Because of confusion in the pricing of a 2 year contract. So why then would I accept a discount for just one year?I have been a Verizon customer for many years, and I am extremely disappointed in their continued denials, if not outright lies. I do not accept this resolution. I would like to see a complete transcript of all account records held by Verizon so I can review them.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION May 12, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #:[redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Credit Account. Mr. [redacted] states that he has contacted Fingerhut in an attempt to get a trade line removed from his credit report due to fraud, but Fingerhut rejected his request and will not remove the trade line without additional documentation. Mr. [redacted] is requesting that Fingerhut provide documentation regarding the debt and delete the trade line. Based on our research, the Fingerhut credit account ending in [redacted] was opened online November 7, 2012 with the name [redacted] and the address [redacted], Galt, CA. 95632. Two orders were placed on November 16, 2012, an Apple iPad 2 16GB WiFi in White and a Sony Internet Connectable Blu ray Player . Both orders were delivered via Fed-Ex to the address at [redacted] in Galt California. No payments were received on this account. On July 9, 2013, the account charged off with a balance of $848.00 and was sold to [redacted] on July 22, 2013. An account review on May 9, 2016 confirms Equifax, Experian, and TransUnion are accurately reporting the account as Purchased by Another Lender or Transferred/Sold with a balance of zero. According to our records, one dispute has been received from TransUnion in December 2015 and the account was verified as reporting accurately on December 16, 2015. A response was sent directly to TransUnion. We have no record of record of receiving any correspondence from Mr. [redacted] in January 2016. On April 22, 2016 a notarized Identity Theft affidavit was received from Mr. [redacted]. Fingerhut sent a reply the same day to directly to [redacted] Elk Grove, California 95624 requesting a police report to conduct a full fraud investigation. In order to continue processing a claim of fraudulent account opening, we ask that Mr. [redacted] file a police report and send it to the following address: Fingerhut Attn: Fraud Department [redacted] St. Cloud, MN 56303 Mr. [redacted] may also fax the police report to ###-###-#### Attn: Fraud. Please include the customer or account number on the fax so we can locate the account. Once we receive the police report, we will be able to conduct a full fraud investigation. If Mr. [redacted] has further questions or concerns during the process, he may contact the Fraud Department at ###-###-####. Their hours are Monday – Friday 8:00am – 6:00pm Central Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As explained to Verizon on NUMEROUS OCCASIONS via phone, that I am not disputing that I had a balance. I am not disputing that a final bill was due that I was made aware of during my conversation with the agent on disconnecting my services because I was moving. I am not disputing that I was making payments on the account prior to January WHEN THE ACCOUNT WAS STILL ACTIVE WITH SERVICE. What I am disputing:TOLD BY AGENT ON PHONE IN JANUARY WHEN COMPLETING THE PROCESS TO DISCONNECT THE SERVICES THAT A FINAL BILL WOULD BE MAILED TO ME WITH EXPLANATION OF CHARGES AND INSTRUCTIONS TO PAY BILL SINCE MY ON LINE ACCOUNT WOULD BE DEACTIVATENEVER RECEIVED BILL BUT INSTEAD RECEIVED CORRESPONDENCE THAT MY SERVICE WOULD BE DISCONNECTED WITHOUT PAYMENT AND A 'HAPPY ANNIVERSARY' EMAIL CONGRATULATING ME ON BEING A CUSTOMER. A SECOND PHONE CALL TO VERIZON TO FIX THIS GAVE ANOTHER EXPLANATION THAT A FINAL BILL WOULD BE MAILED OUTINSTEAD I GOT A NOTIFICATION VIA MY CREDIT REPORT THAT THE ACCOUNT WAS REPORTING AS IN COLLECTIONS WHICH PROMPTED MY PHONE CALL USING THE NUMBER REPORTED ON CREDIT REPORT. ONCE I HAD AN AGENT ON THE LINE AND EXPLAINED THEIR ERROR AND PAID THE BILL, I ASKED TO HAVE THE ACCOUNT REMOVED. I RECEIVED THE LETTER VERIZON SPEAKS OF FROM THE COLLECTION AGENCY SEVERAL DAYS LATER REGARDING THE BALANCE I NEVER RECEIVED A FINAL BILL TO PAY OFF BALANCE. IF I WOULD HAVE BEEN SENT ONE, THE ACCOUNT WOULD HAVE BEEN PAID IN FULL.DUE TO THIS REASON, I DO NOT FEEL IT SHOULD HAVE BEEN REPORTED TO THE CREDIT AGENCIES WITHOUT GIVING ME A CHANCE TO PAY THE BILL THAT WAS TO BE SENT VIA MAIL.THEREFORE, I DO NOT ACCEPT NOR AGREE WITH THEIR RESOLUTION.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Specialist was able to reach the customer on February *, 2018 to discuss her early termination fee. The customer requested that her early termination fee be waived. The Specialist advised she would investigate and call her back.The Specialist spoke with the customer on February...
** 2018 and advised that she was able to have the call pulled and listened to. The representative never promised that the tech would connect their router or promise new set top boxes. The representative did agree to waive the upgrade fee and provide a $25/12 discount with a bill of about $112.03 for the 1st year only, and then it would increase $25.00. When the original order was placed to upgrade her speed we provide the gateway router at no charge, but the customer used her own router. The customer wanted to know if we would pay for the $90 piece for her router to work with the FIOS system, and I explained that is not something we would do, nor credit. The Specialist explained if there were additional offers available, then she would gladly give them to her. She explained to the customer that she would have to cancel the pending disconnect to see offers and if she did not like the offers she could disconnect the service again with the same applicable early termination fee. The customer declined the offer and conferenced her brother in law in on the phone, so that the Specialist could explain it to him. The Specialist sustained the early termination fee.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about his FiOS Data Service. Please be advised that our Fiber Support Team was able to speak with [redacted] on...
January **, 2018. He advised that his issue wasn't with the FiOS speeds but his actually connection, as it intermittently works. We were able to Troubleshoot and identify his current router as being the issue with his connection. A new Router was shipped to [redacted] and he was able confirm his satisfaction. I was able to speak with him today to offer more assurance and my direct contact information, if he needs to discuss this further. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The letter states that there was no conversation about late payment. This is true. I feel they should have stated that their acceptance of partial payment comes WITH A LATE report. This is negligent on their behalf. That is why I asked for them to take off the report for late payment. it is my fault for trusting a negligent company, thinking they would be forthcoming with their knowledge of what this could do to my credit report. Something that is regarded HIGHLY in the area of business. It is negligent to do this to someone because they are just a number to you. It is disappointing to find that companies are so unpersonable. I would NEVER do business like this. I take it as a satisfactory response because they are Legally correct. They are not morally. They should be ashamed. Thank you
CONFIDENTIAL COMMUNICATION November 11, 2016 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut credit account ending in [redacted]. We have included a statement of account activity. Mr. [redacted] states he has advised Fingerhut on several occasions that he can pay $5.00 per month. Mr. [redacted]’s desired resolution is to accept his payment arrangement and waive late fees. We value Mr. [redacted]’s business and although we understand his situation, we cannot honor his proposal as outlined. Our records indicate that the last payment of $5.00 was received on October 16, 2016. On November 10, 2016, Mr. [redacted]’s WebBank/Fingerhut credit account charged off with an unpaid balance of $721.61. Mr. [redacted]’s account is subject to be sold. It is no longer eligible for a settlement or payment plan; the entire balance is due. Mr. [redacted] may contact our Billing Department at ###-###-#### to make a same-day payment. Their hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosure
Minnesota �...⇄ Attn: [redacted]220 S. River Ridge CircleBurnsville, MN 55337Re: [redacted]Case #: [redacted]Dear Ms. [redacted],I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account. Mr. [redacted] states even though his account was sold, Fingerhut accepted payments on February 8, 2016 and February 10, 2016. Mr. [redacted] further states he was told the payments should have been forwarded a couple of days after they were received, but the collection agency, Jefferson Capital, still has not been notified. As he made the payments a month before Jefferson Capital reported the account to the credit bureaus, Mr. [redacted] is requesting that Jefferson Capital to delete their trade line and for Fingerhut to update their trade line to reflect paid.According to our records, an application for credit was processed June 24, 2013 when an order was placed online for a Lee Men's Carpenter Shorts and a Lee Men’s Belted Cargo Short - Regular. The name and address on the application is the same one Mr. [redacted] provided when contacting us regarding this issue.Payments were processed with a checking account, MasterCard and Visa debit card in the name [redacted]. The last payment received was on May 22, 2015 for $50.00. Mr. [redacted]’s account charged off with an unpaid balance of $883.89 on December 11, 2015 and Fingerhut ceased collection activity. The account was sold to Jefferson Capital on December 30, 2015. Fingerhut reported Mr. [redacted]’s account to the credit bureaus on January 13, 2016 as Transfer/Sold with a balance of zero. No further updates have been sent as Fingerhut no longer owns the account.According to our records, Mr. [redacted] made an online payment of $557.89 on February 8, 2016. On February 10, 2016, a second online payment for $326.00 was received. Had Mr. [redacted] contacted Fingerhut before he processed the payments online, he would have been redirected to Jefferson Capital. We have verified that Mr. [redacted]’s two payments received after the account was sold were forwarded to Jefferson Capital on March 10, 2016. Please be advised that it can take up to sixty days for the payments to be forwarded and applied once an account is sold. Mr. [redacted] corresponded with an agent via our online chat feature on February 29, 2016 and March 18, 2016. Mr. [redacted] was advised the money would be forwarded, but no time frame was provided. According to an account review on March 22, 2016, Fingerhut is reporting Mr. [redacted]’s account accurately as Transfer/Sold or Purchased By Another Lender with a balance and past due of zero. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.”Conversely, accounts that are in good standing will be reported as well. If Mr. [redacted] has questions about what Jefferson Capital may be reporting, he may contact them directly ###-###-####. Thank you for allowing us to explain.Sincerely,Kari [redacted]Executive Care TeamKD/lg
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We spoke with the customer on June **, 2017 to apologize for the problems and agreed to honor the original rate/offer quoted to the customer. We appreciate the customer bringing this to our attention.
The issue this customer is having of not being able to access her online account is being researched by Verizon IT. Once we have a resolution to this Verizon IT issue we will follow up with [redacted] to make sure her on line account is set up.
Verizon’s records show that an order to port the customer’s service was on 2/**/16.
[redacted]
[redacted] Thank you for referring this case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. According to our records the Starz High Definition (HD) problem is a known issue where the provider themselves (Starz) is only providing...
Standard Definition Video on Demand content at this time. At this time, Verizon has not been apprised as to when Starz will reinstate High Definition content. Verizon has reported this matter to Starz. A Verizon representative spoke with [redacted] whom confirmed the show “The Knick” is back up and running successfully. We apologize for any inconvenience this may have caused. We trust this information will assist you in closing this case. Respectfully, [redacted] Verizon SW Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The service was terminated do to lack of service from Verizon in the new location. Where does it state that customer is responsible for an early termination fee, if Verizon is unable to extend service to an area?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I contacted the customer and he advised that his Safari has not work after February [redacted]. He said he is not sure if the problem is on Verizon's end or his computer. The customer said that he will try to update his computer to see if that helps. He also stated that he does not want Verizon's tech support to call him. He stated that he has wasted to much time and tech support can't access his computer. The customer said that he has found a work around and he will use this until he tries updating his computer.
I am rejecting this response because:I have already showed them proof that I contacted them before the 30 days. Also since I purchased the item from THEM, THEY should have taken care of the problem right away and let me return it, not made ME contact the manufacturer.
Yes I have finally received the check.Thank you Revdex.com!
CONFIDENTIAL COMMUNICATION June 24,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he placed an order on May 28, 2016 for a [redacted] Smart TV. On June 6, 2016 he received the incorrect TV. He claims he contacted Fingerhut and returned the merchandise. He wanted the correct TV to be sent to him, but his order was cancelled. He had made payments for the TV and wanted to have this refunded to him. He would like to have the correct product sent to him or a refund of his payment. Our records indicate Mr. [redacted] placed an order for a [redacted] 24” 720p LED Smart TV on May 28, 2016. On June 6, 2016 Mr. [redacted] contacted Fingerhut stating he did not receive the correct TV. On June 7, 2016 a prepaid label was sent to Mr. [redacted] to return the TV. The agent Mr. [redacted] spoke with placed an order at no charge for the correct TV. This was not properly handled, as we need to receive the return before sending a replacement item. On that same date, the error was caught and the order was cancelled. We apologize for this error of one of our agents. This has been brought to our attention and corrective measures have been taken. We received the return from Mr. [redacted] on June 15, 2016. The full merchandise price of $182.88 was credited to Mr. [redacted]’s account. The return shipping/handling of $23.95 and the original shipping/handling amount of $19.99 was credited on June 16, 2016. Mr. [redacted] made a payment on June 3, 2016 for $200.00. Once his account was credited for the returned merchandise, this created a $200.00 credit on his account. On June 13, 2016 the credit of $200.00 was issued to Mr. [redacted]’s credit card ending in 2732. If Mr. [redacted] would like to replace the order for the TV or any other products, he may do so online at www.Fingerhut.com or contact Fingerhut Order Line at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
It was not our equipment which was not working properly. It was the wiring from the outside. This was confirmed by numerous Verizon technicians.
Please be advised we have removed the account from [redacted]’s credit report due to a Verizon error in processing the credits due to him. I spoke with [redacted] today to provide this information. We trust this provides your office with the information required in this matter....
Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have no doubt that Verizon told me at the time that the discount would be renewed in a year if I called. I asked at the time that they send me a confirmation in writing, which they said they would do, that the discount in question would be reapplied. While I got a email message, it did not contain the promised language. Rather than try again to contact Verizon customer service at the time, I opted to trust that they would honor their commitment.Why was the discount offered in the first place? Because of confusion in the pricing of a 2 year contract. So why then would I accept a discount for just one year?I have been a Verizon customer for many years, and I am extremely disappointed in their continued denials, if not outright lies. I do not accept this resolution. I would like to see a complete transcript of all account records held by Verizon so I can review them.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION May 12, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #:[redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Credit Account. Mr. [redacted] states that he has contacted Fingerhut in an attempt to get a trade line removed from his credit report due to fraud, but Fingerhut rejected his request and will not remove the trade line without additional documentation. Mr. [redacted] is requesting that Fingerhut provide documentation regarding the debt and delete the trade line. Based on our research, the Fingerhut credit account ending in [redacted] was opened online November 7, 2012 with the name [redacted] and the address [redacted], Galt, CA. 95632. Two orders were placed on November 16, 2012, an Apple iPad 2 16GB WiFi in White and a Sony Internet Connectable Blu ray Player . Both orders were delivered via Fed-Ex to the address at [redacted] in Galt California. No payments were received on this account. On July 9, 2013, the account charged off with a balance of $848.00 and was sold to [redacted] on July 22, 2013. An account review on May 9, 2016 confirms Equifax, Experian, and TransUnion are accurately reporting the account as Purchased by Another Lender or Transferred/Sold with a balance of zero. According to our records, one dispute has been received from TransUnion in December 2015 and the account was verified as reporting accurately on December 16, 2015. A response was sent directly to TransUnion. We have no record of record of receiving any correspondence from Mr. [redacted] in January 2016. On April 22, 2016 a notarized Identity Theft affidavit was received from Mr. [redacted]. Fingerhut sent a reply the same day to directly to [redacted] Elk Grove, California 95624 requesting a police report to conduct a full fraud investigation. In order to continue processing a claim of fraudulent account opening, we ask that Mr. [redacted] file a police report and send it to the following address: Fingerhut Attn: Fraud Department [redacted] St. Cloud, MN 56303 Mr. [redacted] may also fax the police report to ###-###-#### Attn: Fraud. Please include the customer or account number on the fax so we can locate the account. Once we receive the police report, we will be able to conduct a full fraud investigation. If Mr. [redacted] has further questions or concerns during the process, he may contact the Fraud Department at ###-###-####. Their hours are Monday – Friday 8:00am – 6:00pm Central Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As explained to Verizon on NUMEROUS OCCASIONS via phone, that I am not disputing that I had a balance. I am not disputing that a final bill was due that I was made aware of during my conversation with the agent on disconnecting my services because I was moving. I am not disputing that I was making payments on the account prior to January WHEN THE ACCOUNT WAS STILL ACTIVE WITH SERVICE. What I am disputing:TOLD BY AGENT ON PHONE IN JANUARY WHEN COMPLETING THE PROCESS TO DISCONNECT THE SERVICES THAT A FINAL BILL WOULD BE MAILED TO ME WITH EXPLANATION OF CHARGES AND INSTRUCTIONS TO PAY BILL SINCE MY ON LINE ACCOUNT WOULD BE DEACTIVATENEVER RECEIVED BILL BUT INSTEAD RECEIVED CORRESPONDENCE THAT MY SERVICE WOULD BE DISCONNECTED WITHOUT PAYMENT AND A 'HAPPY ANNIVERSARY' EMAIL CONGRATULATING ME ON BEING A CUSTOMER. A SECOND PHONE CALL TO VERIZON TO FIX THIS GAVE ANOTHER EXPLANATION THAT A FINAL BILL WOULD BE MAILED OUTINSTEAD I GOT A NOTIFICATION VIA MY CREDIT REPORT THAT THE ACCOUNT WAS REPORTING AS IN COLLECTIONS WHICH PROMPTED MY PHONE CALL USING THE NUMBER REPORTED ON CREDIT REPORT. ONCE I HAD AN AGENT ON THE LINE AND EXPLAINED THEIR ERROR AND PAID THE BILL, I ASKED TO HAVE THE ACCOUNT REMOVED. I RECEIVED THE LETTER VERIZON SPEAKS OF FROM THE COLLECTION AGENCY SEVERAL DAYS LATER REGARDING THE BALANCE I NEVER RECEIVED A FINAL BILL TO PAY OFF BALANCE. IF I WOULD HAVE BEEN SENT ONE, THE ACCOUNT WOULD HAVE BEEN PAID IN FULL.DUE TO THIS REASON, I DO NOT FEEL IT SHOULD HAVE BEEN REPORTED TO THE CREDIT AGENCIES WITHOUT GIVING ME A CHANCE TO PAY THE BILL THAT WAS TO BE SENT VIA MAIL.THEREFORE, I DO NOT ACCEPT NOR AGREE WITH THEIR RESOLUTION.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Specialist was able to reach the customer on February *, 2018 to discuss her early termination fee. The customer requested that her early termination fee be waived. The Specialist advised she would investigate and call her back.The Specialist spoke with the customer on February...
** 2018 and advised that she was able to have the call pulled and listened to. The representative never promised that the tech would connect their router or promise new set top boxes. The representative did agree to waive the upgrade fee and provide a $25/12 discount with a bill of about $112.03 for the 1st year only, and then it would increase $25.00. When the original order was placed to upgrade her speed we provide the gateway router at no charge, but the customer used her own router. The customer wanted to know if we would pay for the $90 piece for her router to work with the FIOS system, and I explained that is not something we would do, nor credit. The Specialist explained if there were additional offers available, then she would gladly give them to her. She explained to the customer that she would have to cancel the pending disconnect to see offers and if she did not like the offers she could disconnect the service again with the same applicable early termination fee. The customer declined the offer and conferenced her brother in law in on the phone, so that the Specialist could explain it to him. The Specialist sustained the early termination fee.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about his FiOS Data Service. Please be advised that our Fiber Support Team was able to speak with [redacted] on...
January **, 2018. He advised that his issue wasn't with the FiOS speeds but his actually connection, as it intermittently works. We were able to Troubleshoot and identify his current router as being the issue with his connection. A new Router was shipped to [redacted] and he was able confirm his satisfaction. I was able to speak with him today to offer more assurance and my direct contact information, if he needs to discuss this further. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The letter states that there was no conversation about late payment. This is true. I feel they should have stated that their acceptance of partial payment comes WITH A LATE report. This is negligent on their behalf. That is why I asked for them to take off the report for late payment. it is my fault for trusting a negligent company, thinking they would be forthcoming with their knowledge of what this could do to my credit report. Something that is regarded HIGHLY in the area of business. It is negligent to do this to someone because they are just a number to you. It is disappointing to find that companies are so unpersonable. I would NEVER do business like this. I take it as a satisfactory response because they are Legally correct. They are not morally. They should be ashamed. Thank you
CONFIDENTIAL COMMUNICATION November 11, 2016 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut credit account ending in [redacted]. We have included a statement of account activity. Mr. [redacted] states he has advised Fingerhut on several occasions that he can pay $5.00 per month. Mr. [redacted]’s desired resolution is to accept his payment arrangement and waive late fees. We value Mr. [redacted]’s business and although we understand his situation, we cannot honor his proposal as outlined. Our records indicate that the last payment of $5.00 was received on October 16, 2016. On November 10, 2016, Mr. [redacted]’s WebBank/Fingerhut credit account charged off with an unpaid balance of $721.61. Mr. [redacted]’s account is subject to be sold. It is no longer eligible for a settlement or payment plan; the entire balance is due. Mr. [redacted] may contact our Billing Department at ###-###-#### to make a same-day payment. Their hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosure
[redacted] CONFIDENTIAL COMMUNICATIONMarch 28, 2016Revdex.com of...
Minnesota �...⇄ Attn: [redacted]220 S. River Ridge CircleBurnsville, MN 55337Re: [redacted]Case #: [redacted]Dear Ms. [redacted],I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account. Mr. [redacted] states even though his account was sold, Fingerhut accepted payments on February 8, 2016 and February 10, 2016. Mr. [redacted] further states he was told the payments should have been forwarded a couple of days after they were received, but the collection agency, Jefferson Capital, still has not been notified. As he made the payments a month before Jefferson Capital reported the account to the credit bureaus, Mr. [redacted] is requesting that Jefferson Capital to delete their trade line and for Fingerhut to update their trade line to reflect paid.According to our records, an application for credit was processed June 24, 2013 when an order was placed online for a Lee Men's Carpenter Shorts and a Lee Men’s Belted Cargo Short - Regular. The name and address on the application is the same one Mr. [redacted] provided when contacting us regarding this issue.Payments were processed with a checking account, MasterCard and Visa debit card in the name [redacted]. The last payment received was on May 22, 2015 for $50.00. Mr. [redacted]’s account charged off with an unpaid balance of $883.89 on December 11, 2015 and Fingerhut ceased collection activity. The account was sold to Jefferson Capital on December 30, 2015. Fingerhut reported Mr. [redacted]’s account to the credit bureaus on January 13, 2016 as Transfer/Sold with a balance of zero. No further updates have been sent as Fingerhut no longer owns the account.According to our records, Mr. [redacted] made an online payment of $557.89 on February 8, 2016. On February 10, 2016, a second online payment for $326.00 was received. Had Mr. [redacted] contacted Fingerhut before he processed the payments online, he would have been redirected to Jefferson Capital. We have verified that Mr. [redacted]’s two payments received after the account was sold were forwarded to Jefferson Capital on March 10, 2016. Please be advised that it can take up to sixty days for the payments to be forwarded and applied once an account is sold. Mr. [redacted] corresponded with an agent via our online chat feature on February 29, 2016 and March 18, 2016. Mr. [redacted] was advised the money would be forwarded, but no time frame was provided. According to an account review on March 22, 2016, Fingerhut is reporting Mr. [redacted]’s account accurately as Transfer/Sold or Purchased By Another Lender with a balance and past due of zero. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.”Conversely, accounts that are in good standing will be reported as well. If Mr. [redacted] has questions about what Jefferson Capital may be reporting, he may contact them directly ###-###-####. Thank you for allowing us to explain.Sincerely,Kari [redacted]Executive Care TeamKD/lg